
CM of Jamaica, NY on April 19, 2010
We purchased a Nissan Cube 2009 from Kings Nissan in Brooklyn NY on Feb 15, 2010. We had a good experience at the buying process from the sales person Fermin, but not the follow up on a missing accessory part during detailing. It was a 2009 S model with Cargo Area Organizer, **, bungees, and the Ginormous package, which includes: Aero kit -- front chin spoiler, body side sills, rear under body spoiler and rear roof spoiler, Custom grille, Chrome front fascia accent, Hood molding accent, 20-color interior accent lighting, Illuminated kick plates, stainless steel (4-piece), Interior trim appliques (8-piece, 5 available colors), Cargo area protector. We decided to buy this car already at their site instead of waiting.
Fermin did the detailing, got the stickers all done, license plate installed, all except the Interior Trim Appliques which was missing. By itself this costs $210. There were other minor things missing too like one bungee from a pack of eight was missing, and a pop-in piece that covers the screw inside a rear-seat cup holder. I found out about the bungee and cup holder cover later, but on the day of picking up the car, they acknowledged the missing Interior Trim Appliques.
They didn't offer to discount these missing accessories from our cost, but promised to order them for us in a week. That was fine because I really would like to have them also, so we drove home expecting to receive them in a week. This was when the pleasant experience turned sour. We purchased this on Feb 15, now 2 months past, two weeks after Easter in April and we have yet to receive that order he promised. I called week after week to follow up and each week was nothing. He promised week after week that he's working for me, but his work for me produced no result after the car is out of the dealership.
Here's the timeline on each Saturday I called after we purchased the car on 2/15.
2/20: He promised to call me back either next day or next week but he'd lost his fervent way of calling us like the way before we bought that car.
2/27: First he said it's not here yet, second week he said his manager claimed they were actually not included for that vehicle, but I said it was listed on the window sticker with its vin number, so he can't refute.
3/6: The next week he said his manager agrees that it's included and would make the order but would take a week.
3/13: Still nothing the week after and he blamed the service department, which by the way I read some terrible reviews about their servicing.
3/20: Then he said he was out sick one week almost with influenza which I learned from his colleague that he was only out on Friday, not the whole week as he said.
3/27: Another week passed and said it's being discontinued! I told them that even if they have to order after-market it would have arrived already. I even provided a website he can order from which would cost cheaper than its original cost, but he said it has to come from its service department which he claims he doesn't know where it's coming from.
4/3: Then he said due to the Easter holiday, the order will be delay again!
4/10: The week after, he said his manager is in the hospital when I request to have my money back for that part. He spoke with the general sales manager who will not claim responsibility for the order made. He asked me to call again next week when his manager is out of hospital.
4/17: His manager is not out yet, and he finally said he it out of his hands and I would need to speak with his manager personally if I want my money part for that part.
No comment about the status of the order. Just to note, all these conversations were spoken courteously and candidly, without attitudes from Fermin, even when I made a complaint he said to put it on his name and not his manager's name. He and his manager are either playing good guy/bad guy or his manager really wants him to fail and get a bad review on this sale. But I won't go back to this dealership if I ever want another Nissan again. They lose a potential returning customer on a $210 product they promised but failed to deliver.