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Kent Brown Toyota

Elmira, NY

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Cathy of Bath, NY January 31, 2007

I orginally owned 2 Toyota 2002 Prius that were purchased at Dorshell Toyota in Rochester New York. So when I was ready to buy another car I stayed local and went to Kent Brown Toyota in Elmira. At the time of the new pruchase I had about 4000.00 remaining on the old auto loan. So they stated that Toyota would only do the loan if the 4000.00 balance from the old loan was included in the new loan.

Also I was talked in to the extra car care coverage and extra maintainance, which increased the loan another 4300.00. So to make a long story short... My 21000.00 car in now costing me 34000.00 and a car payment of 800.00 a month.

Within the first month I went back to Kent Brown very unhappy with the gas mileage of 40. My old Prius got 52.

They passed me off stating after the first oil change I should get better. I didnt. I went back in and wanted to know if I could work out some kind of deal exchanging the prius for a camry. They laughed at me and said I would have to pay them an extra 7000.00 on top of the trade to even talk. I will never go back to Kent Brown Toyota and have expressed the way I have been treated to friends who was thinking of going to them.

I am a 50 year old, single mom of 3. 2 in college and a 10 year old. I have owned my own Medical Equipment since 1984 and would never treat my customers in this matter. I was taken advantage of because I am a women. Can you help me in anyway? I would be greatfull for any help you can give me.

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