our 2004 sienna with 73,000miles has a broken spring coil-r.rear. We have no idea how or when this occurred. Kent Brown service has never encountered this problem before. Is this something that should be on recall or on warranty?
The written estimate to repair this is $510. We are not happpy; I would appreciate an answer/explanation soon--before we consider trading to a Honda.
Spent about $400.00 to replace both struts as recommended by outside mechanic.
About $400.00 spent from my pocket for a strut on car that is 2 years old.
I orginally owned 2 Toyota 2002 Prius that were purchased at Dorshell Toyota in Rochester New York. So when I was ready to buy another car I stayed local and went to Kent Brown Toyota in Elmira. At the time of the new pruchase I had about $4000.00 remaining on the old auto loan. So they stated that Toyota would only do the loan if the $4000.00 balance from the old loan was included in the new loan.
Also I was talked in to the extra car care coverage and extra maintainance, which increased the loan another $4300.00. So to make a long story short... My $21000.00 car in now costing me $34000.00 and a car payment of $800.00 a month.
Within the first month I went back to Kent Brown very unhappy with the gas mileage of 40. My old Prius got 52.
They passed me off stating after the first oil change I should get better. I didnt. I went back in and wanted to know if I could work out some kind of deal exchanging the prius for a camry. They laughed at me and said I would have to pay them an extra $7000.00 on top of the trade to even talk. I will never go back to Kent Brown Toyota and have expressed the way I have been treated to friends who was thinking of going to them.
I am a 50 year old, single mom of 3. 2 in college and a 10 year old. I have owned my own Medical Equipment since 1984 and would never treat my customers in this matter. I was taken advantage of because I am a women. Can you help me in anyway? I would be greatfull for any help you can give me.
