Complain about a product or service

Keeler Motor Car

Latham, NY

Gerald of Troy, NY October 28, 2009

In June 2007 I purchased an E-350 for my wife Jaye and at the time they sold me RIM Insurance explaining that if the rims were bent or damaged by pot holes etc, the would cost over $500.00 each. Like an idiot I bought the RIM insurance for over $400.00. Low and behold a year and a half later my wife drove over a curb that was covered in snow and not visible and caused some undercarriage damage as well as damage to three rims. Mercedes exact words were THREE BENT WHEELS.

My wife drove this car without any ill effects as far as performance was concerned for around ten months except every week or so I had to add air to three tires and i couldn't figure out why. When my wife had the car in for inspection she told them that the tires kept loosing air and to check them. they uncovered the damage and told her what the problem was (clearly my wifes fault). However I called them and told them the RIM insurance policy clearly stated that Damaged Rims must be loosing air as well as damaged in order for them to be covered wich was clearly the case.

To make a long story short they absolutly refused to honor the terms of their own insurance policy and would not cover the rims. PHONY INSURANCE. Let me tell Mercedes here and now about the consequences of stealing a lousy $400.+ dollars from a good customer. Last month i sold my CLK500 mercedes and instead of buying the large mercedes i wanted I Purchased an AUDI A-8 FOR 75,000.00. THIS SATURDAY

I AM GOING TO PAY OFF MY WIFES E-350 IN FULL AND WITHIN 4 MONTHS SHE TO WILL OWN AN AUDI OR A BMW AND NOT FROM KEELER MOTOR CAR. KEEP MY 400.+ PHONY RIM INSURANCE DOLLARS AND SPEND IT WELL KEELER BECAUSE IT IS COSTING YOU MANY,MANY,MANY THOUSANDS OF DOLLARS IN PROFITS FROM THIS CUSTOMER. P.S. MY OWN INSURANCE COMPANY (ALLSTATE) COVERED THE RIMS BUT THIS WAS A MATER OF PRINCIPAL.

Dan of Schenectady, NY March 21, 2008

I purchased a used 98 Accord from the above dealer and had to replace the transmission - now I'm having the same trouble and will once again have repair costs of approx $2,500. This is a defective product and Honda should be made to reimburse owners at least of portion of the repair costs related to their defective design.

Janice of Schenectady, NY February 13, 2008

I own a 2000 BMW 323I with less than 80,000 miles. I originally brought my car in for a transmission check back in September of 2007 as there was a fluid leak discovered. The service manager at my local dealership fixed what he said was the cause of the leak, a part other than the transmission. He assured me the problem was fixed. Again I experienced the same fluid leak and brought the car in again in November of 2007, only to be advised that it was another problem and I again agreed to the cost of the second repair. In February 2008, my car would not engage in reverse. I called my dealership and expressed my concern that the original problem was never fixed and a series of other problems were addressed instead of the one originally brought to his attention. He quoted me a cost of $5,600 to rebuild my tranmission and told me there was nothing more they could do for me as my car was not under warranty. After a phone call to their customer service hotline the service manager called me back to offer me a rebuilt transmission for the warrantee labor cost to replace the transmission. I was pleased to say the least, because it was a significant reduction in the original estimate to replace the part ($850). The customer service representative, Molly was very helpful and a pleasure to deal. BMW stepped up to replace the part, however it is obvious in reading these complaints on this website that this is not an uncommon occurance and there may be a defect in the production of this transmission in these cars.

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