On August 13, 2010, Metal Tech Inc., represented by Mr. **, installed a new central air conditioning unit in our office, Mr. ** agreed with us to install vents in two offices and two bathrooms. The air conditioner did not work from day one and the bathroom vents were not installed. We were told by Mr. ** that he would return the next business day to complete the job, but he didn't. He never provided us with a paid receipt and our warranty for the air conditioning unit. We tried to contact Mr. ** several times via phone and email, but never received a response. Metal Tech Inc. was paid in full, but the job was never completed. We are a business that has many customers daily and we are unable to conduct our business normally without air conditioning in such a hot summer. We paid them in full for a job that was never completed.
Consumer Complaints & Reviews
I negotiated with the salesman on a trade-in on my car against a new 3 year lease as a one time pay off. The offer for the car was very good and once applied against the total lease price gave me a substantial amount of money back, according to the salesman, and ok'd with the management. I had to come back later that day to do the transaction. The salesman was not able to be there. When I came back after doing the new car inspection and handing in my title, I met with the leasing manager. The numbers were completely different on the contract, then was agreed. And of course there was no money due back me. And in the same folder was the original agreed binder with the numbers that was suppose to be on the binder. After a bit of back and forth with the managers, the dealership did agree to give me half of the original agreed price of the refund due me. I did not take it because it was not the price that was negotiated.
After weeks of searching for the perfect car, I found what I was looking for at this dealership. I spoke twice with the people there to ensure that the vehicle was as described, as I was out of state and viewing the car over the internet. At both times I was assured that the car was as described. I then placed a $500 deposit to hold the car as I would have to fly in to view & purchase. Even though the dealership doesn't list airport pick-up as a service, they were more than willing to pick me up. After viewing the vehicle it was exactly what I wanted, and what was promised. I purchased the vehicle, was given a warranty, and they topped off the gas tank even though it was full. New York is one of the few states that has both a new and used car lemon law. This is a high-volume dealership and the relative small amount of complaints shouldn't scare you as long as you do your research prior to buying any vehicle.
I bought a certified Toyota used car from Huntington Toyota in Huntington station NY. I used the word certified loosely because this car definitely wasn't certified per Toyota standards. The front tires were 3/32 of tread depth. Toyota certified standard is 5/32. The steering wheel shimmied all the way home with a thumping feel with it. It could be a bent rim or bad tire belt. Lenny said it could be a ball joint or tie rod. What? This is a certified Toyota? The sunroof rattles loudly, they couldn't have possibly missed it. Toyota standards is to fix all rattles before certification. Wrong driver's floor mat installed and does not fit the car's grommet holes to keep the mat from crawling up the gas pedal. A Toyota recall that they ignored!
This black paint exterior of the car which upon delivery had a scrape on passenger side front bumper (8 inches), rear driver's wheel well molding (4 inches), gouged scratches on the hood (3 inches). The scrapes show as white because of the wax residue they applied over them. Then the driver's door has 3 deep dings (like a BB gun hit it). Toyota standards for certification is the paint to be new like luster with no scratches on bumpers or moldings. Upon talking to Lenny, the general manager, he denied the tread depth issue, the paint and dings saying he has no idea what I did to it after I drove off the lot. These issues I brought up to Huntington Toyota the next day after delivery.
I have reported all these issues to the Better Business Bureau, Connecticut State's Attorney General Blumenthal and Toyota corporation. Also, I had a remote start installed for their price of $575. They told me it's a Toyota remote start (it's an Audiovox remote start cost $75). This ripoff company has 23 BBB complaints in less than 3 years! Certified Toyota means nothing! And Huntington Toyota should be put out of business for false advertising about certified car that isn't! Huntington Toyota gives Toyota quality and certification a very bad reputation. Update! I brought the Rav4 in for the noises stated above and they found I had 2 calipers frozen on the front which cost $500 each! My new dealer said I need rotors also but Toyota won't cover that item. This is a certified Toyota with bad brakes right off the lot! I only put 1000 miles on since I bought it a month ago!
i bought a used toyota highlander from huntington motors in LI NY. first thet charged me 500 dollars by accident so they say i didnt notice it my girl friend did . so they said come pick it up so as i was driving from queens ny to long island the vsc light came on and check engine light came on. so i was angry as i just 3 days before paid cash for the car. i talked to tony the sales manager as they filled up the car 2 days before he accused me of being drunk and was going to call the police/ another sales man told me what did i expect for buying a used 03 toyota 03 with 66000 miles on it/ so i was so livid i left with my girlfrind and 3 month old baby.
i emiled toyota complaint form was told the dealers customer service lady toni would call me and she did one time but i was busy. i missed her call. i proceeded to call her for 2 days. was told she was busy so i started faxing my complint form to this dealership about 6 times. a man by the name of lenny called me back told me to bring the car to his customers service station which i did. they were very nice told me a hose was loose. took 5 minutes to fix the problem which they did. i read my bill of sale which says my warranty is the paper on the window which i have requested from the dealer. the salesman kevin says i dont need it but i still want it.
i am sorry to tell toyota i will never never go to this dealership ship again or to any toyota to purchase any thing toyota agin. i am disgusted with toyota motors. p s the reason why i was angry was the fat manager tony says it was the way his worker filled up the car. i also hear toyota motors sales is off about 38%. maybe your customer service needs revamping. even your customer service line is bogus as they tell you your dealer has to fix your complaint. i hope you fail like GM and chryslier
For weeks Huntington Toyota has been advertising in Long Island Newsday a Brand New 2009 Toyota Rav4 4 with Automatic Transmission, 4-speed, 4cyl, 4WD, Air Conditioning, PW/PL, AM/FM CD, Roof Rack for $19,998. There are no asterisks or footnotes pertaining to this add.
I called the dealership first to make sure that this ad was valid and that they had cars that fit this ad in stock. I was told that they have many and that I should come to the dealership.
My travel time was 1 hour each way. I traveled to the dealership with wife and son and met a sales associate who said that they have at least two cars for this price, one Grey and one Red. He insisted that we go on a test ride, which we did. After agreeing to purchase the Grey one (which we were told was ready for immediate delivery, but parked at their off-site storage facility). We then sat down with the salesman to fill out the paperwork. He asked if we had a trade in, we answered no. He asked us if we wanted to finance, we said that we could pay cash, and would only consider financing if it was at a very low rate.
The sales man then told us that we were required to finance through them to get this price. After a bit of discussion (I pointed out that he ad did not mention this requirement) we were then told that we only had to finance $10,000 through them, at a yet undetermined rate (which would be dependent upon our credit report - which by the way is stellar). We agreed. Then the sales man handed us the invoice which showed a cost of $22,498 BEFORE a myriad of dealer fees (about $3000) and then tax.
I pointed out that the car is advertised at $19,998 and not $22,498. The salesman's response was that was what the car would cost because it had a roof rack. I pointed out that the roof rack is included as per the advertisement. He then said that he would talk with his sales manager. He was back in a minute and said that the car costs $22,498 plus all of the other dealer fees. We spent two hours commuting, and more than two hours at the dealership.
4 hours of my family's time on a Sunday afternoon and about 75 miles which comes down to about 5 gallons of gas at $2.35 a gal = $11.75. But the real point is that this dealership is clearly advertising something that they have no intention of selling.
This is pure fraud, which wasted my and my family's time as well as gas.
What can I do?
I have never been inclined to complain, but this is just so blatant that I fell that I need to do something.
I left a deposit, but then decided not to buy the car. The dealer refused to return the deposit. I've spoken with many people. Everyone who has gone somewhere else have always gotten their deposit back. Since I've spoken out about the dealership, I have heard numerous reports about the dealership's shady business ethics and morales. I'm in litigation to get my deposit back because the dealer was non-compliant.
I own a 2000 Toyota Avalon XLS with a mileage of 68,000. I am writing this letter to express my dissatisfaction and frustration regarding the service I received at Huntington Toyota (formally Steven Imports, Inc.). On December 7th 2006 I had my remote control for keyless entry re-programmed and a new key made at this dealership. In less then one months time both my old and new remote controls are non-operational. This prompted me to again have both my remote controls reprogrammed on January 2nd 2007.
Yet again, in less then 2 months time they stopped working. On June 12th 2007 I brought this issue to the Huntington Toyota dealership. I was informed by the Assistant Service Manager that the keyless entry computer is now defective. I was further informed that this computer is not under warrantee and that I would have to pay the replacement cost of $813.58 + tax out of my own pocket (for comparison desktop computer cost is now about $600.00). The sequence of events is clear, both of my remote controls stopped working only after the old one and the new one had been reprogrammed by a Toyota dealership. It would appear that the work has not been done right.
I brought this to the attention of Assistant Service Manager, Chris, and asked him if he could assist me in resolving this issue. His response was to inform me that he was not going to bend over? and eat that amount of money! I was shocked by his response and amazed by the lack of customer service that this dealership has! It is obvious that they really do not care about customer satisfaction (though this is their slogan) and are willing to lose a long time customer, neglecting the profit he brings to the dealership. I rank Toyota vehicles as the best cars in the world and had hoped their customer service would be the same. This is why I am extremely disappointed with this dealership and believe it has tarnished Toyotas reputation.
