Hassel BMW of Freeport

I took my 2008 x3 SUV in because it was leaking coolant out. They tech quoted me a new water tank, thermostat, coolant houses, and valve cover for $4000. I brought it home and had a few other people look at the van. There is a major problem which they did not tell me about. The 4 bolts that is mounted to the bracket holding up the engine is completely broken. And the engine is resting on top of the water pump, which caused a crack and that is why there is a leak. I cannot understand how a trained BMW tech did not see the root of the problem. I'm more worried that this is a factory defect and they don't want to tell me about it. How is it possible for 4 bolts to be broken on this vehicle when it was never in an accident?

I purchased my 2004 BMW X3 from Hassel BMW in Freeport back in 04. From the day I drove that car off the lot it has been nothing but trouble. Of course i had a warranty so everything was fixed but always a temp fix. Now my warranty expired and all the same problems all over again. Hassel BMW should be put out of business. The turn around at the dealer ship is horrendous. When is someone with authority going to step forward and shut that hell hole down? They are rip offs and lie right to your face.

Hassell BMW does not conduct themselves in a fair manner when they lease cars. At no time did they disclose that I would be liable for a disposition fee should I not buy or lease a new vehicle from them. BMW did nothing to resolve the matter.

I was told by the service advisor that transmission rubber gasket needed to be replaced. Was then told on November 11,2009 although they had the gasket the entire service department did not have transmission oil that it is some special type of oil which they have on back order from BMW and they don't know when they will get it. When I asked if they could not get the oil form another dealer they claimed the other dealers were all out as well. They offered to get me another car but I did not buy a BMW to ride a chevy. They did not tell me if there were any recalls that should have been addressed and were not as I inquired how could this problem be over looked when they did the 100 point or so inspection to certify it.

So I have no car and don't know when I will have it. Also no offer for a BMW loaner car

I have never in my life herad of a srevice dperatment being out of transmission oil and not being able to get it.

I had my 2007 Mini Cooper S brought here on June 2, 2008 by Roadside Assistance because it was running poorly (rough idle, a miss and it would almost stall if revved out of gear). I was told by my Advisor Jason Barach on June 3rd they would not work on my car because of the aftermarket items I had under the hood. I told him I was sure the items were not the cause as they had been on for a while. As a good faith gesture I offered to pay for whatever repairs were necessary if it was found that my items were the cause. Over the next week I was forved to remove the items (luckily I knew how) and the car was now back in stock configuration. Jason now promised the vehicle would be fixed after I signed an agreement the dealer would prepare. During this time I tried to speak with John Choe (Service Manager) but he never bothered to return my calls. After waiting 5 days for this agreement to be written and approved it was rejected by Robert Portesy the facility General Manager. I tried to speak with Robert Portesy but he also would not return my calls. I also tried to speak with John Choe again but he was now away on vacation so I was forwarded to Jim Delveccio who told me Robert Portesy had decided that in order for any work to proceed on my vehciel I would have to pay for diagnosis up front. I unwillingly agreed as I had no other choice as a tow to the next MINI dealer would have been prohibitively expensive. Over the next week and a half I was told they were waiting for special tools, since the car was so new. I was lied to by Mr. Delveccio who told me they were waiting for a compression check tool because the MINI used different plugs than any other car including the previous MINI and the BMW's they service. This was a complete lie as the new MINI uses the same plugs as most BMW's and the older MINI. They finally said they checked the compression and reflashed my computer but the car still ran the same. I was then told the crankshaft oil seal was leaking and it looked like the crank pulley was tampered with and they would have replace the seal and re-time the engine. None of this would be covered under the warranty. I told them nobody else had ever touched those parts but they would not relent. After a few days of being told by Jason they were waiting for the oil seal fix the car. I went in to speak with John Choe and try to clear up the situation and make them realize that maybe debris had done the damage. John was rude and unprofessional, he told me he had never received my messages although they were left on his voice mail. He would not relent and accused me of tampoering with the vehicle. I told him after 3+ weeks it was obvious they were concocting damage and if I was forced to pay I would see them in court. He told me I would have to pay by certified check if I wanted the work done. I spoke with Jason Barach that afternoon and was told they were still waiting for the seal and the repair should be done shortly. Two days later nothing was done and I was called by John Choe and told they would not repair my vehicle and I should come and pick it up. I recommend you think twice about using this Dealership for anything but sales. Their reputation is quite poor and if you search the web thoroughly you will find that I'm not the only person to have serious trouble with them. They are notorious for damaging customer vehicles, not completing services paid for and for most importantly double dipping customers by saying that repairs are not covered under warranty, charging the customer and then collecting again under warranty. MINI Customer Service is involved and only after 28 days of being jerked around by one of their authorized dealers/service facilities is MINI having my car taken to MINI of Manhatten. NYS DMV is involved and will be investigating the situation. I will be pressing for revocation of Hassel's DMV repair license. I've filed a formal complaint with the FTC. I've filed a complaint with the NYS DA's office. I plan to file with the Better Business Bureau. If the repair is not covered under warranty due to the tampering Hassel obviously did to cover itself I will still take them to court.

My 2000 BMW 323 suddenly stopped going in reverse. Hassel said I need an entire new transmision for $5200. When I searched teh net, I see HUNDEREDS of teh exact same failure. I will continue arguing with HASSEL, as this has class action written all over it