Dana Ford Lincoln Mercury

I worked out a possible deal. They asked me for $500 deposit to run credit application. I refused at first. They assured me it was refundable. When they came back with a lease payment for $450 a month and $4,700 down 2 days later, I said it was too high. They said that's the best they could do. I said I will let them know.

I went to another dealer and they beat their price by $2,000. When I called to ask for my deposit back, I got the run around. I finally spoke to a Dave **, who was nasty and said, "You are not getting your deposit back!" He said I ordered leather. This was an outright lie. We never even agreed on a car. All I did was fill out a credit application. I see I am not the only one who had this problem. This seems to be the scam they pull.

I purchased a 2005 Ford Escape. The finance manager Joe told me that Chase would not make the loan unless I bought the extended warranty for $2200. Wanting to do business and improve my credit at the same time, I went along with it. I didn't sleep that whole night. The next day, I called Chase Auto Finance and spoke with Saul. He said no, Chase would not do that; it is the dealer wanting to push the warranty package. I then called Dane and left a message for Joe to call me. That evening Joe from finance, the guy who told me to my face I had to have the warranty per Chase, spoke with me and came up with ten other stories. I hung up on him. He called back three times and then started to say he was sorry for the miscommunication. I told him there was none. He lied and got caught and I want the warranty removed. He said they will not do that. I would like to know if you can help. If not, I will not waste time and file a suit against Dana. Thank you.

I had a terrible experience with Dana Ford in Staten Island NY. We went there, made a deal on a car and the dealer convinced us to go for a dealer installed leather because they didn't have a car we liked. This was on a Saturday of Memorial Day weekend. On Sunday, I called the dealer told them not to send in the car for custom leather (which they hadn't since it was a weekend) and that we would come in the next day to discuss what we want to do. On Monday, Memorial Day, we went in, and discussed that we wanted a titanium, which they didn't have, and Michael P, the sales rep, talked to the managers and told us that the systems were down and they would refund us the deposit the next time we could come in.

We came back today, June 4, 2011 and they refused to give us our deposit ($1000). They are claiming they didn't have to, even though the Lease Order paperwork clearly states that the deposit is refundable unless it is to cover dealer incurred damages. The dealer incurred no damages. They did not put custom leather on it. Clearly, since we did not come back to sign the financing paperwork, the deal was over. So after a full week of the deal not being completed, it's pretty clear to the dealer there was no deal.

We dealt with Michael P as our salesman, Joe (manager) and Dave (manager) and Douglas H (General Manager). They all refused to admit or even discuss the reason why our deposit was being held.

On 1/26/10 I went into Dana Lincoln Mercury dealer to purchase a 2010 Mercury Mariner (sterling silver color). I filled out the credit application and gave them a deposit of $297.47 that already cleared from my bank account. I explained to them I was wafting for a check to clear out of my account in order to put $15,000 down on the vehicle I was purchasing. In the meantime they sold the car that I put the $297.47 deposit on and told me to come in and pick out another car. I told them I did not want another car and they advised me I would be reimbursed my full deposit a week ago. Now today (2/22/10) when I spoke to the general manager Doug he advised me they are not giving me my $297.47 deposit back and there is nothing I can do about it. Please help me get my money back. I'm a single mom and that money is a month worth of groceries for my children. They were cursing me out because I would not come in to pick out another car, and now all of the sudden 3 weeks later they tell me they will not reimburse me my deposit.

we purchased a 2006 dodge charger from dana. we decide to trade it in because of the horrible noises it makes. it was servived twice and we only have it since last may. at the trade in the carfax report comes back with the news of the car being in an accident in 2007. damage to the front left side which is where the noise is coming from. at the time of the accident the odometer reading was 26,075. dana sold it to us with 21,233 miles. dana motors refuses to take it back. they say there is nothing they can do for us.please help us! we have been through so much this past year.

lincon aviator bearing spun. they claim it was lack of maintnance due to the oil. we told them we have changed the oil. they wanted proof. i gave it to them. now they are saying they are not honoring our receits. they want us to pay for a new engine on a 3 year old car with 39,000 miles. what can i do