I purchased a 2010 Tahoe from Conte Chevrolet in Freeport in late September. I started having numerous electrical problems with the car in January. OnStar said I should bring it back to the dealer I purchased the car from ASAP. When I went there early the next morning, the service advisor was terribly rude and refused to help me for 3 more weeks. I begged him to help me because I needed my car for work. He still refused in a very nasty way. I called the salesman I dealt with and he referred me to the general manager who then referred me back to the service manager. The service manager was not any more cooperative and only offered to let me bring the car in and he would get to it when he could!
I sent a fax to the owner of the dealership, Mr. Conte, and got no response at all! I had no choice but to use the car that next week to visit customers and the problem reoccurred while I was driving near Allentown, PA. OnStar had me go into Outten Chevrolet in Allentown. The car has been in their dealership 4 times and they cannot repair the problem. The car is now being returned under the lemon law. Outten Chevrolet was fantastic and extremely helpful even though they could not find the problem. However, the actions of Conte Chevrolet is unforgivable and totally abusive. I have heard the same from other people. This dealership should be put out of business!
The car is being taken back by Outten Chevrolet and General Motors and being replaced by a new vehicle. I have lost a lot of sales because of my inability to be on the road selling. I have spent more time handling my car problem than doing my job. The anger and frustration has only been mitigated by the nice people at Outten Chevrolet.
