I purchased a certified used vehicle on April 2011 from City World Ford. I paid $16k plus taxes, special fees by dealer with an end cost of $18k. I returned the car in May 2011, only owning it for less than a month. I had electrical problems and flooding to the car. When I first spoke to manager, he acted like this was no big deal. I took it to services and they had the same attitude and did nothing to the car. To make a long nightmare short, the car was a used 2007 Mini Cooper with low miles. Buying it from City World Ford was the biggest mistake due to the unreliable customer care at Ford.
Consumer Complaints & Reviews
This is not the first time I have gone to City World Ford (Bronx Ford) Service Department on Zerega Avenue in the Bronx for service and experienced the constant uncaring, "blow-you-off", unhelpful attitude of the service department personnel.
They never seem to have anything in stock. They always tell you they have to order this and order that and how you must call them (not the other way around as with most properly operated businesses) to find out parts availability. When you voice your concerns in a pleasant and respectful manner, they (as mentioned) seem to not care and they pretty much blow you off and are unwilling to help you out.
I experienced this twice in the last year (safe to say this will be definitely the last time I ever go there!). First, I had to wait a day and a half to get 4 tires installed and a balance done (most auto repair facilities and shops can do this within a couple hours) and when I voiced my displeasure for having to be without my vehicle for that amount of time when I could have (and I should know better next time) had it done elsewhere, the representative at the time (stocky Indian fellow) gave me nothing but sheer attitude again. He pretty much blew me off yet grew quiet when I threatened to take my business elsewhere.
Today, I became interested in getting a single tire that had a slow leak replaced, replacing a damaged ditch light, and installing a new safety belt clip (the latter 2, I had been informed, I need to get done at a dealer service shop), and again, they never have anything in stock. They told me I have to wait several days before they can get it. They never gave me any sort of a price quote or anything. The guy who handled my concern seemed to be very disinterested. He seemed more focused on whatever he was doing on his computer rather than remotely trying to help. Needless to say, I left and I have no intention of ever going back there. I was one of at least 3 people who voiced displeasure for their "quality service."
To anyone who reads this, do yourselves a favor and do not go to Ford Service on Zerega Avenue!
City World Ford Service Department misdiagnosed my 2007 Expedition 3 times. They tried to reprogram the PCM, then they tried injectors and coils, and finally they said new spark plugs would cure the problem. We paid for all this work and no result. I took my truck to another dealer, All American Ford. They diagnosed and repaired the problem. City World service manager took a no care attitude to the wasted money on parts and labor. I will never buy a car or service my vehicle there ever! The engine is destroyed. Now we have to pay $1800 with the special warranty to repair our vehicle.
I went to purchase a car and put $2,000 down for a payment. The dealership told me I needed a co-signer so I told them to disregard the deal and to just refund me back the money now. They are giving me the runaround to credit my money back to my card. I spoke with several people and still no money is refunded.
After agreeing upon the price of the vehicle, the finance manager put in a $995 charge for what he called a dealer prep fee. This a totally bogus charge that they don't tell you about when negotiating the price of the vehicle. This proves the notion that car dealers are unscrupulous and dishonest people who will sell their mother's soul to the devil to make a dollar profit! Buyers beware!
Sold me a 2005 Jeep Liberty sport newly inspected(by them). Brought the car to an authorized NY State inspection station for insurance photos and owner told me car would not pass inspection with current tires on car. Took car to my mechanic (authorized NY State inspection) and asked if car would pass inspection he told me no way not with the tires on the vehicle. I was promised tires from the dealer but they are stringing me along. Tires are clearly dry rotted and are the original tires sold with the car in 2004 and they passed it through NYS inspection
