Bronx Suzuki

This is classic bait and switch. I found a nice looking Mercedes Benz M Class 430 online. I called them to verify the price and that it was available. So, I took a $60 dollar cab ride from Queens to Bronx Suzuki. When I arrived, I was approached by a salesman and I showed him the printouts and he had me come inside to ask for "Additional Information". Fine, I went inside and filled out a customer worksheet. Next, he asked if I was going to finance. I told him no, I would pay cash. As soon as we reached the lot, the salesman started to stutter and couldn't hide the fact that he did not want to show me the car I called about. He said let's look at the others you found online which by the way were in horrendous shape and said they use stock images online.

Is he crazy? Why would any business use stock photos unless they wanted to hide something and are only using stock pictures so a customer is under the impression a car is in one condition, only to find out different later on? In any case, after we were shown 2 cars, I again asked about the Mercedes (Now it gets interesting). He drags me to another lot and he is pretending like the car isn't there. I told him, when I called, I spoke to "Pinky" the lady in charge of the internet sales. She said it is available and on this lot. So we go back across the street, back inside the dealership and he has me wait while he talks to the manager behind the counter. He comes back and says it was sold. I asked, "How is that possible? I called 30 minutes before I arrived."

Then a different person said it was in the shop. C'mon, do you mean to tell me you do not know where your inventory is? So we walked over the shop, and inside I seen the car but I was not allowed to get close enough to verify it was the same model, and was told it wasn't there. Fine, so now I ask to speak to Pinky and find out where the car is. After finding her office she directs us to the manager (of course she would as he is the one that is the best at lying to customers) but I'm not the average customer. So after asking for an explanation, he doesn't give one. I ask to see proof it was sold and he say's "I don't have to show you anything" . All the while, the salesman was trying to sell me a beat up Mercedes out front that was about to be shipped off to a car auction since it had been on the lot for a long time.

The bottom line is to stay away from this place. They are liars and thieves. They did not want to sell me the car, because they had it listed for almost double on the lot and I was paying cash. People that pay cash means the dealer loses out on the interest and finance charges. They do not know what the meaning of customer service is. I will be sure to blast this place on every review site I find for wasting half my day and over $100 dollars in taxis. I will be reporting this place to Albany as well as the BBB.

I researched and found a blue Hyundai Elantra on autotrader.com, for sale at Bronx Suzuki, listed at $3,777. Upon reading the fine print, I noticed there was language to indicate that the price assumed a 10% down payment. I called to get the complete details of the price and spoke to Tomark. Tomark said that the price assumed that the buyer would give 10% of MSRP. He wouldn't explain what MSRP was until I questioned him several times, then saying that MSRP was $10,077. I asked again what the total asking price of the vehicle would be. He said $3,777 + $1,077 (10% x $10,777) = $4,854.00. He once again said that to be the final asking price. I told him that I thought he was speaking in riddles when we first started to speak, but that I would be there.

I arrived, saw the car, and came back to the office to arrange a test drive. Tomark left the desk and returned with pricing information, showing the price to be $6,485. It included a $995 dealer prep fee, other fees, and several other numbers crossed out which were to indicate "savings", one of which was a bank fee and "PDI". I explained that they were saving me nothing, since I was paying all cash. I told them that if they were telling me about any other price beyond $4,854, I was going to leave. Tomark spoke with the sales manager who sent him back with similar figures. I told him that I was going to leave and would immediately contact BBB, as I considered the pricing games to be deceptive. He spoke to the manager who yelled to Tomark, "Well goodbye. Tell them to leave. That's it."

I approached the manager to discuss the issue. I explained my position and thoughts related to the entire pricing issue and what appeared to be deceptive behavior. The manager told me that he would consider the deal at $4,854, asking me to have a seat. He summoned me to his desk about 4 minutes later telling me that he "was willing to do the deal at $4,854, but there is a deposit on the car already". He offered to show me the deposit, which I refused. I told him that it seemed strange that all of a sudden, the car was no longer for sale. I then left. I believe that the deposit was a scheme to get me out of the dealership and convince me to forgo contacting BBB.

Further, I was with a young female who is like a daughter to my wife and me, for whom this car was. While I was talking to the dealer, Tomark the salesman was busy trying to make a pass at her and pressured her for her phone number. She became uncomfortable with his advances and came to stand with me while I spoke with the manager.

I found a 2002 Nissan pathfinder at $4777.00. I tried several times to purchase auto, but no help from the sales force as I was also trying to use a $1000 rebate that was advertised. After 3 days and 6 or more calls, I talked to the manager Daryle. He informed me they did not sell to anybody outside the N.Y. or N.J. area. Why sell on the internet? The true reason is the $1000 coupon is a come-on to get people into the dealership so that the dealer's salespeople can con and rip people off. Something should be done about their false advertising. The consequences are that I had a very bad and disgusting experience. Also, I now distrust any automobile ads that have a New York location as it seems every sales person at Bonx Suzuki were all scam artists. Leaves a bad impression about New York. I will continue looking for vehicle, but not in New York.

In April 2011, my sister asked me to help her by co-signing for a vehicle. We initially went to a dealership in Queens, where she was denied the loan. The salesman there suggested that I purchase the vehicle alone being that my credit is a lot better than my sister's. I said no because I didn't want to be the legal owner of a vehicle that someone else is driving and that I have nothing to do with.

A few days later we ended up at Bronx Suzuki and I curse the day. The salesman there told me that with my sister's credit, the payments will be really high but that if I buy the vehicle, she will be enrolled in a credit improvement program and in six months the loan can be transferred to my sister and at that time she would be the legal owner. I asked what I thought to be good questions and eventually agreed because he made it sound so easy-breezy. The salesman was so greedy that he then proceeded to try to sell me a vehicle because he knew this one was for my sister at which time I said I wasn't interested.

About two months later, I was having a conversation with someone from the bank that financed the loan and was told that what the salesman at Bronx Suzuki had told me was a lie. There is no such thing as a credit improvement program and the loan cannot be transferred to my sister in six months. I felt physically sick. I asked friends and family for advice and then hired a lawyer. I explained to my lawyer that I only signed the contract because the salesman said I could get out of it in six months. We later had a meeting with Scott, the owner, who offered to use my sister's down payment and trade for a vehicle that she can get with her own credit and I would no longer be the owner of the current vehicle as opposed to me filing a lawsuit against them for fraud.

I accepted the offer, but due to factors beyond my control, like my sister's credit and the condition of the vehicle, the trade was no longer an option. Through out all this, the salesman denied everything. I was disrespected many times at different meetings by being called honey, accused of lying and of having buyers remorse, telling me I got a great interest rate (which to me is like being raped and the rapist saying 'but I used a condom') and everyone in Bronx Suzuki trying to gloss over the main reason why these meetings were taking place. I was lied to and taken advantage of by one of their salesman. Period.

On Thursday, July 22, 2010 I had an appointment to bring in my car to Bronx Suzuki Victory Auto Group LLP because I received a recall letter about my vehicle, Suzuki SX4 Sport. My appointment was scheduled for 10Am and I arrived at 9:45AM with my boyfriend and I spoke with Evelyn, the receptionist, whom she made the appointment. I had asked her how long will it take and she replied "about an hour or hour and a half". I then replied "Okay we will be back an hour half". I returned at 12PM and the car has not been seen yet. It was about 12:30PM when the car was finally being checked.

As we waited, no one ever told us they were running late. As we sat there patiently, I saw how the manager was dealing with other clients. It was so disrespectful. He spoke to one client as though he didn't understand what he was talking about. I told my boyfriend "I am never coming back to this dealer again. It was very unprofessional; I would never recommend one to this site". Around 12:40 the car was finally ready for me to take. I told them "thank you, and have a nice day". When I walked to the car I looked over the car to make sure everything was okay. As I looked over to the passenger side door, I noticed there were some scratches on the door. I had asked to speak to the mechanic who was working on my car. When he arrived, I told him "what happen to my car? These scratches were not there when I brought the car in? "He replied, "You would have to speak to the manager". I replied "Okay, let me speak with him".

The manager Wadel ** (Wally) arrived and I showed him the door. He responded right away and said "Well, this scratch doesn't look fresh. It looks like it's been there for awhile". I then replied "when I brought in the car there were no scratches and I would like to know who is going to repair this damage". In a rude matter he raised his voice and made it seem as though it was my fault. I've never experienced such a behavior from any Suzuki employee. I was disappointed that I was treated this way. He did not want to hear any of my complaints. He was very condescending and refused to take any responsibility of the damage that was done to the car. I then told him I am going to report you to Suzuki. He laughed and the said go ahead with a smile on his face. I took his card and walked away. This is why I am writing this letter.

On Monday 07/19/10, I called about a 2007 gray Mustang, stock no. 3372. I spoke to a woman named Margie and made an appointment with her for 07/22/10 at 12:00 pm. I got there and she mentioned that she was in a meeting and that her partner Shane ** was going to help me. Now prior to my appointment, I spoke to Margie over the phone and had asked her if $12,777 for the 2007 Mustang was negotiable, and she replied that they never lost a customer over pricing. When I spoke to her partner Shane **, he said there's no way they can lower the price.

The 2007 Mustang is owned by the bank and I would have to finance through the bank if I wanted the car. Now if I knew this to begin with, I wouldn't have wasted my time making an appointment to see the 2007 Mustang. After I got home, I checked the Carfax VIN number for the 2007 Mustang and found out that on 06/14/2010, the 2007 Mustang was sold at an auction in eastern region listed as a dealer vehicle. Title issued or updated on 07/13/2010. The dealer took the title of the vehicle while it was in inventory, New Jersey Motor Vehicle Department. As a customer I was really disappointed in the way they do business.

I bought a car fom them low down people in there and now the car doesn't even past inspection this is the third time i took it in and i am driving around in a uninspected car the first time they told me that their machine broke down the second time i had to have the computer set because it had lights on in the panels so they took it to dodge to fix it.I feel this car should have been in tip top shape before i bought it also i had a problem with mona so called finance manager she took my plates in to motor vehicle and i neede the receipt to take my other car off my insurance but she told me they didnt give a receipt so she told me to wait two days later and I would receive it and still no receipt because geico is going to charge me 117.00 on a car that I turn in to them i told her that and she said call in another two days and she should have the receipt io called 3 times no return calls very unprofessional people working there i would never never buy a car there again.Also they said they would fix my cracked window still waiting for it to fixed.i am totally upset with this dealership I warn anybody steer away from this deadbeats.

I PURCHASED A VEHICLE FROM VICTORY AUTO GROUP ON SATURDAY, AUGUST 30, 2008. BEFORE LEAVING THE DEALERSHIP I NOTICED THAT THE TIRE PRESSURE LIGHT WAS ON & MENTIONED IT TO THE SALESMAN. HE ADVISED ME THAT THE SERVICE DEPARTMENT WAS CLOSED FOR THE DAY AS IT WAS AFTER 2PM AND THAT I SHOULD BRING THE CAR BACK ON TUESDAY, 9/2/08 FOR SERVICE & THAT IT WOULD BE FIXED. I RETURNED AT 9AM THAT TUESDAY (9/2/08)AND SPENT 4 1/2 HOURS WAITING AROUND FOR MY VEHICLE TO BE FIXED.

IT WAS RETURNED TO ME & I WAS TOLD THAT THE ISSUE WAS CORRECTED & MY VEHICLE WAS REPAIRED. I FOUND OUT IN NOVEMBER OF 2008 THAT THEY DID'T REPAIR THE TIRE PRESSURE SYSTEM LIGHT BUT RATHER THEY DISCONNECTED THE SYSTEM (WHICH WAS DONE WITHOUT MY AUTHORIZATION). I CALLED THE SERVICE DEPARTMENT & THEY TOLD ME THAT THERE WAS NOTHING THEY COULD DO. I RECENTLY HAD MY CAR AT THE MOHEGAN LAKE SUZUKI DEALERSHIP FOR WARRENTY SERVICE WHERE I WAS INFORMED THAT BRONX SUZUKI NOT ONLY DISCONNECTED MY TIRE PRESSURE MONITORING SYSTEM BUT BETTER YET THEY REMOVED THE SENSORS FROM MY TIRES AS WELL!!! I WAS GIVEN A QUOTE OF NEARLY $700 TO REPAIR THE ADJUSTMENT BRONX SUZUKI MADE WITHOUT MY CONSENT OR KNOWLEDGE.

SUBSEQUENTLY, I WAS INFORMED THAT THE RIMS FOR MY TIRES WERE BENT & NEEDED TO BE REPLACED IN ADDITION TO MY TIRES & THAT THEY WERE MOST LIKELY IN THAT CONDITION WHEN I PURCHASED THE VEHICLE & THAT WAS WHY THE TIRE PRESSURE SYSTEM WASN'T CORRECTED.

I was interested on one of vehicle and I gave $500.00 check as earnest money to show that I'm going to purchase this car if I could get a loan proof. however, loan didn't go through therefore I told them I need waite couple of months until my credit score gets little better because I had taken care one of unsolved case with trans union and then I ask for return the check to me because this deal ewas never successed. Now they are denying to return my check because they said they had this car ready for me anyway.

I had made stop payment on this check but I would like to know in this case do I just have to give up deposited money? I'm Korean and I felt that they are only doing this to me because I don't speak fluent english. I didn't know where and who to turn in this case but you. Please invastigate for future consumers. Thank you.

we received a letter regarding a recall on the car. the headlights will blow out any given time. i have been getting the light bulbs changed since 12/07. i keep telling the company this keep happening and they keep saying i dont know and want to keep charging me 86.28 for light bulbs.they keep stressing to me i dont use them for my anything.

Re: 2007 Suzuki XL-7

Regrettably, what he told me was a lie.

When I recieved the new truck

and the statement, he added the rebate from the manufacturer plus the total down payment to the total sale price of the car. In this case, I never recieved any rebate from the manufacturer. The total amount financed does not seemed correct.

Traded my Honda Element in order to buy new Suzuki Forenza on April 16, 2007. Three weeks later I call Capitol One to see if they had been paid by Suzuki on the trade in Element. Was informed by Capitol One that they have not received any payoff amount from Suzuki. They only requested a payoff amount on April 16. Nothing else. I'm still responsible for making payments on the Honda car. Went to Suzuki same day and was informed by Manager that they would make a call to Capitol One and gave me a copy of check they allege they mailed them. Everyday since I've been calling both Capitol and Suzuki and have been given the run-around.

agreed sold me a car with inspiered inspection, license plate's were registered to another vehicle, forged my signature on contract for financing, car has inoperable head lights, hazard lights and turn signals,and also doubled the agreed upon amount... i have been unable to get in contact with the dealer since ive had this problem, and no one from the dealerships has been able to correct this problem... i have this vehicle in my name and am unable to drive register or insure this vehicle because i never received title, warantee or bill of sale.