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Bronx Honda

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Volkan of New Rochelle, NY May 1, 2008

Volkan of New Rochelle NY (05/01/08)
I have a 2 year old (2006) Honda Civic which is still under full warranty. I dropped the car 9 days ago for various reoccurring problems. The dealership called me yesterday and told me that the car was ready. When I went to the dealer to pick up the car this morning, I was treated very badly and unfairly. The following is a few details of what took place. One of my complaints about the car was a noise coming from underneath the car for first 3-4 minutes each time I drive the car after not driving for a few days. The service advisor told me that the mechanic un-bent a metal within the break system and the cost of this was 100. I asked to see what the mechanic un-bent (I am a Mechanical Engineer with a M.S. degree. I am unconvinced that a bent metal will not cause a problem that I described above).

 I explained that I felt uncomfortable paying 100 for un-bending a metal and I needed to see and understand what was done. They were very short with me and simply said no. Then, I asked if I could speak with the mechanic who allegedly un-bent this mysterious metal. I was told that it was not an option either. I was warned that I had to get my car out of their service center that day or I would be charged 35/day storage fee.

 When I went to the dealership to pick up my car, the following is what I was told Because your car didnt have enough gas in the tank, we couldnt continue the test drive and we just didnt do the necessary repairs?. This explanation shows the lack of customer service at this dealership. In a matter of fact, the car had still plenty of gas when I picked up the car.

Ricardo of Bronx, NY September 12, 2007

On September 3,2007, I put a 5.000.00 deposit on a 2007 Honda Civic which had 15.000 miles. On Tuesday September 4, 2007,I was notified that a relative was sick in the hospital in Massachusetts At the time I did not know that a relative of mine also died in the same state.

I contacted the sales lease consultant Mr. S and notified him about the illness and the need for the deal to be canceled. He informed me that the Manager will be back in the showroom on Friday and for a refund ,I must bring the original credit card receipt. I went to the showroom as directed and I was informed that the policy is that they do not return deposits.

Rosemary of Medford, NY February 5, 2007

Rosemary of Medford NY (02/05/07)
I gave a 1,400.00 deposit on a 2007 Honda Accord SE with VIN# 1HGCM56347A08453A and stock# 504. I originally planned to finance the purchase and thus signed a credit application. After being told the price of the vehicle, I opted for a cash deal. I asked the Sales Representative, Peter Steiniger to return the credit application to me and was denied.

The following day I returned to the dealership having decided to shop around for a month before making a final decision. The sales representative refused to return my deposit after consulting with the General Manager, Carlo Fittanto. I was told that the entire deposit was non-refundable. On the third day I submitted a notarized letter both in person and by fax stating that I was no longer interested in purchasing the vehicle. I had hoped to reach a mutual resolution, but the General Manager refused to speak to me because he doesn't speak to customers that are not buying cars.

I was told by Mr. Steiniger that the notarized letter was placed in my file per the instructions of the General Manager. In an attempt to obtain the name of the General Manager, whom up to this point I had not met, I requested his business card. This was also denied me because he doesn't have one. I proceeded to the office of the General Manager and was able to retrieve one of many business cards from his desk while he was distracted by the telephone.

 After leaving the dealership, I faxed my notarized letter because I had no trust in these dishonest individuals and it would be my only proof of having submitted it. After returning to the market, I learned that other dealership contracts state that if this contract is cancelled by me without your consent, I understand I shall be liable for liquidated damages. In my case there were no liquidated damages.

I am certain that the actions taken by Bronx Honda are both illegal and immoral. I can not help but believe that a male would not have been treated like this. The behavior of this dealership shows total disregard for women. This was a highly humiliating, demeaning, and cold hearted experience.

William of Bronx, NY January 18, 2006

Yesterday I brought my 97 Honda accord to the service center because a light was illuminated on the dashboard. I also asked them to check out my AC since it wasn't working since the last time I had brought it in to them. The service attendant Ruben called later in the day to say that the light wasn't a problem but the rotors on my front brakes were not cut and that was a problem that needed to be addressed.

He went on to say it was dangerous and wanted to know who had done that work. I told him that his shop had at which point he started to tell me it was no big deal. I picked up the car at the end of the day and after driving it for a bit I noticed a rubbing sound. The next morning I was driviing to work and noticed the car was wobbling more and more.

About that time the front right tire started to come off. Luckily I was in heavy traffic and not going fast so I was able to pull over. I found that the lug nuts had not been tightened when the mechanic was done with his work.

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