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BMW of Manhattan

New York, NY

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Kamini of New York, NY October 10, 2009

Service rep said that front tires needed to replaced for my 2005 325xi or else "it wouldn't pass inspection". I had changed all FOUR tires less than a year ago with the same dealership and have completed about 6,000 miles since then. Paid 640 for what looks like a rip-off

betty of westport, CT August 19, 2009

I went into the dealer on July 31 st lease a new BMW 335 XI. Since a family member already had a BMW the security deposit was waived(so I thought).When I came to pick up the vehicle, my salesman Mark S wasnt there to deliver the car to me. Another person,Ms. C helped out.Ms. C didnt ask for any additional money. We signed the paperwork. We filled out more info and they sent us on our way. I could have never left the lot if I had not had all the money paid to them.A week later(Aug 10th) my salesman Mark S calls requesting a security deposit. He told me that if I dont agree to this he would just charge my American Express card. I dont meet the requirements.(which i have-family member who owns a BMW and lives in the same household).

Immediately I cancel the card and called to dispute any additional charges.The night of August 4th around 7PM. It is less than 24 hours and 135 miles later. The engine and the RPM started to rev very high as I approached the stop sign. The speed on this winding road was 30MPH. As I approached the stop sign, the engine and the RPM's started to rev high around 100-140MPH. I put both feet on the brake so the car would not proceed at this high rate of speed and hit the trees in front of us. My daughter who is 17 yr old pulled the emergency brake. I tried to turn off the car. It would not turn off. Finally after 3 attempts,it turned off. I then try to restart the car, again the engine and RPM's was screaming at a high speed. I turned it off and called Emergency Road Side Assistance. They called the towing company and the Fairfield Police Dept to help us. The attending police officer told me he wouldnt keep the car there is something wrong with it.

That same evening I called my salesman and told him about this traumatic experience and that i did not want this car. I have spoken with BMW Corportate Scott C, told him I didnt want this car. He informed me he would send out someone to look at the car and let me know in a few days. The car is still in the shop. I received a call to come and pick it up. Its done. I dont want this car.BMW said that the car is fine. They cant produce the issue. Nothing happened.I have been without the car since Aug 4th. No loaner and paying for a car that I do not have in my possession.

I received a call on August 18th from my salesman apologizing for what has happened. He cant help me. Doesnt know who can help me. He told me my plates were in and he would be kind enough to send me the plates. I told him the car was still there. I cant use plates on a car I dont have possession of. Please can someone help me?? Thank you

Mohmmed of Bronx, NY April 22, 2009

The most racist car dealership I ever went to. They giving pripority to other customers who are not people or colored or nationality. i went to service my car with a appointment, i showed up on time. Had to wait 30 mintues to see a rep. I notice other customers who camed in after me and dealed with the same rep got their service request down before me. after seeing the rep she gets on a phone call a personal one. i just had a enough with them so i told her give me my keys and left. then i went to BMW of westchester, dropped of my car for service and recived it back the same day and had no returning complaints on the service

Melvin of Arverne, NY September 14, 2008

Melvin of Arverne NY (09/14/08)
I made a service appointment to bring in my 2006 325i which i purchased there certified pre-owned. i had to schedule that appointment one month in advance so i can reserve a loaner vehicle. Well i got there and dropped my car off and recieved the loaner.

On the second day after dropping my car off to Buddy, the service advisor.I recieve a call and he tells me that my transmission problem that made my car feel like it was getting rear ended at every stoplilght was, because i plugged , ipod into the cigarette lighter and that drains the battery causing a malfunction with the neutral idling feature of the clutch. He demanded me to return the loaner car and that my car was ready. well i returned it as soon as i could and picked up my car.

On my way home the problem was worst and my so called, Ultimate Driving Machine was simply the ultimate annoying machine. i felt like i was getting rear ended twice at every stoplight. Now BMW's service supervisors are telling me to drop off my vehicle and they cant promise me a loaner vehicle. The repairs should leave me stranded for a few days! can you believe that..... Avoid Buddy Samaroo and beware of BMW of Manhattan they dont test drive your vehicle when they are done guessing what they fixed.

Carlos of New York, NY August 28, 2008

Carlos of New York NY (08/28/08)
The final straw came in early April 2008 when my car was brought to the dealership by BMW roadside assistance. I was told by BMW of Manhattan that the car would not start due to a malfunctioning key, and that the tow truck seems to have damaged my car to the tune of 1294.59. Once the car was repaired I drove out of the dealership and heard a strange noise coming from the rear. I decided to wait until I had enough money to go to another dealership.

On June 20th 2008 I went to Habberstad BMW in Long Island. I was told that the noise in the back was because the rear differential bolt damaged the differential housing. The wrong bolt was used; it was not the correct length and was cut to be made shorter. The differential housing caused the differential front mount to wear out prematurely because of the modified bolt. That came out to the tune of 4721.40.

Since February I 2008 up until July 2008 I have lost over 10,000.

Walter of New York City, NY July 9, 2007

Walter of New York City NY (07/09/07)
In 2001 I bought a 2000 323i at BMW of Manhattan for 28,000. In mid-June 2007, the car stopped going in reverse with only 58,000 miles on it. BMW is a company-owned dealership. I took my car there only to be told that they don't know what's wrong. We don't rebuild transmissions here, we only install new ones. I was told. For that useless information they charged me over 300. The cost for a new transmission at this dealership is more than 7,000 which I can't afford.

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