Complain about a product or service

Bay Ridge Nissan

Bay Ridge, NY

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Mike of Staten Island, NY November 2, 2009

On Monday, September 7th, 2009 I happened to see an ad (on FOX News) run for a 2009 Nissan Murano for 189 per month lease, with 3140 down. Sounds great right? Read on. After talking with the sales person, I am able to hammer out a 299 per month with 0 down. Only sales tax, destination and MV. They did not have a new Murano to drive, so I told them I will be back when they do.

Charlie the sales manger proceeds to tell me there is nothing he can do. Nothing. If I don't take the deal now, I can't have it. I walk out. The sales guy chases me and asks me if he can do the deal, would I still be interested, I said sure. I emailed the general manager about being unhappy as to my treatment. No less than 3 people call me back, one being Manny, a guy who says he's an owner. Tells me I can surely get the deal, and he will guarantee it.

I went back in on the 9th to give a deposit. I am told the car will be available in a few days. So I begin my wait. After many many phone calls and no sign of ever not giving me the deal, they locate a 2009 Murano without the convenience package I was contracted for. I agree to step down. They agree to do nothing other than tint the rear windows for me. No roof rack, no cargo cover, no money back. Ok, sure. I proceed to sit with Mitch and realize he is starting to tell me the price is higher now since the programs have changed. I tell him it's not my problem. I dealt with them in good faith. He tells me its now 60 more per month. So I get a lesser car for more money.

I walk out. 7 weeks wasted! Yes, SEVEN WEEKS. I drive to the Staten Island Nissan dealer and grab a 2010 Murano for 380. Sure, it's more, but it's real. No lies. Unbelievably, when I called for my 100 deposit back I am told I must go in! And even then the manager Barry is asking; "What can we do?" Do you believe the nerve on these people? Even in FAIL, Barry is still selling! I tell him he must be joking, and I would refuse the car for 200 per month, on principal alone.

Bay Ridge Nissan runs false ads on cable. Take deposits on cars they NEVER intend to deliver. Make you wait nearly 2 months for the promised car at the promised price only to tell you that the price has gone up over 60 since YOU SIGNED A CONTRACT, all while blaming you, when all you did was deal with them in 100% good faith. The manager named Charlie is rude and obnoxious. The finance guy Mitch treats you like a 12 year old. I found out Charlie is so great at what he does, he has been promoted! Anyone who runs a business like this deserves to fail.

Michael of Long Island, NY October 8, 2009

I called the number listed on their website to inquire about 2 pre-owned cars that were listed on their website. A person who called himself "John G." answered. I gave him both stock numbers and asked him to confirm whether the cars were on the lot, so that I would not make the trip out there for nothing. He confirmed that both cars are indeed available and should come on down to look at them.

I sent two people to drive to this dealership to look at these cars, as I was unable to take off work. The cars were not on the lot, and neither was anyone by the name of John G.. They were told these cars are not here. I called "John G." back and asked him again if I can come see these two cars. Again he said yes, come on down. At that point I said I have two people there and if he can show them these cars. He said sure, and hung up the phone on me.

It turns out that this person does not even work from the same location and has no way of knowing if the cars are there or not. However, he tells everyone that they are there to get them to the dealership, apparently so that there's a chance they'd still buy something else. I called the dealership and spoke with several people to ask them why this happened and why I was misled. They refused to acknowledge any wrongdoing and continued to transfer me to their superiors until I ultimately hit a voicemail.

The taste in my mouth left by this dealership and its operations was quite bitter, to say the least.

James of Brooklyn, NY September 4, 2009

The company particpate in the Cash for Clucker program and the rules of the program was that they take the amount of money that you were going to receive and deduct it from the price. This dealership charged my credit card the amount due to them for my clucker. I sign the car over to them and the only way that I get my new car was to have them debit my credit card.

According to the progrem this was illeagal. Today is september 4th and I purchased my car on August 7th and the dealers has not credited my credit card with the amount of the clucker.

austin of orangeburg, SC August 16, 2009

on 07/24/09 I went to bay ridge nissan because the engine light on my 2002 mitsubishi montero sport was on and i was traveling out of state and wanted to make sure that my car was in good shape. I asked them to service my car {tune-up).. I was handed 2 pieces of paper on with an estimate of around 480.00 which I was willing to pay.. The other was a blank piece of paper with no wrinting,, he {Vincent } asked me to sign both which I did not expecting it to be a problem.

when I returned the same day a few hours later to check on progress i was called intomthe office by mr Di napoli and told the price would now be 2500.. Unreal .. I told him I did not authorize 2500 worth of work and asked for my car back.. He said the was already taken apart and they were waitin for a part that I dont think I need in the first place. This was on a friday .. I returned on monday to pick up my car they told me It still wasnt ready gave a rental and charged me for that.. I am a 68 yr old senior citezen and I feel that I was taken advantage of in a stressful situation.. Please help me Noone seems to be on my side here I feel so alone.

Julie of Brooklyn, NY July 23, 2009

On July 8, 2009 Mark P and myself came to lease Nissan Maxima 2009 and were greeted by a sales person speaking russian to us whos name was Sasha. For two hours that day we were trying to work out a number on a deal for lease. Continuously the person kept misleading us regarding different banking terms. Finally his sales manager came and introduced himself as Dima, a russian speaking sales person. The deal was finally formulated and they had to look for color we requested.

On the deal page a note stated that if within a week they do not find the color of preference the deposit of 450 will be refunded. On 07/15/09 after numerous phone calls to Dima and Sasha we decided to come to dealership to find out if the car is available or we get the refund as stated. At that point only Sasha greeted us and said that a black car (while we requested a silver one) was available, so we agreed to the black color although the car was never shown to us. We were told to take off from work on 07/16/2009 to come with all the paperwork so they could do the bank processing. On 07/16/2009 we started receiving various phone calls for paper work. We have faxed them all that was requested and for two hours were trying to get a hold of Sasha to see if all the paper work was received and what is the next step.

At 1:45pm on 07/15/2009 Sasha said unclearly that they did receive the paper work and it was being filed to bank. The uncertainty was that he first said it was filed to bank then he said it will be. At that point Mark and I decided to go to the dealership. On the way to it we received a phone call saying that a pay stub is missing. We said no problem we are on the way there. Once we got there, Dima the sales manager came to greet us and took us to their back room.

We gave him the pay stub, Dima the sales manager took it and came back saying that earnings to date do not match up to what Mark put as his early salary. We explained that starting 05/01/2009 his company took over the previous company and due that not all yearly salary is shown. They told us that that is needed because the "bank" needs to see it as proof of income. The job number we gave to Mark's manager was not sufficient per their statement. Once again we returned home and found the last 2 pay stubs from previous company as well as a paystub from current company and faxed it to the dealership. To verify if fax was received took another 2 hours. At close to 6pm Dima finally picked up the phone and stated that they received all documents and this is all they need. They will need until Saturday morning to process all the information to get an offer from the bank. The bank initially told and shown by Dima was Henn. When we came back on Saturday, July 19th to dealership, Dima led us upstairs to finance office where we were met by another russian person. Name was not given to us.

At that point he showed us GMAC bank deal which looked like a work up and not a statement from bank and said that our deal was rejected and that we can only put down close to 6000 down payment for a lease and pay 250 monthly. The financial adviser also said we were rejected by all other banks. I asked to see the rejection or based on what reason, he then retreived his statement back and said he never said that Mark was rejected.

At that point we wanted to take our deposit back on deal that went wrong. The financial adviser called Dima and said that deal went bad and we want the deposit back. Dima rushed upstairs and stood in door way and said "the deal we gave you, you won't find anything better". I said "that is fine but I would rather try myself, for now please let us go and give us our refund back". Dima kept insisting on the deal not letting the door way clear.

I asked him few time to let us go which after about 5th time he finally said "OK, here is my card" We went downstairs and Dima asked for our copy of the deal work sheet, Mark replied we do not have it. Dima said not a problem, he then went somewhere and came back with their copy of the deal with a statment "refund due 7/18/09". I asked if they can give us a receipt or confirmation number. At which point he said we will only do it on Monday 07/20/09 and it takes 48 hours. I asked to speak to store manager he said "I am the store manager" when I clearly saw on business card he is a sales manager. I saw no point in arguing and said "make sure the refund is processed on Monday July 20th" It is July 23rd and a credit card statement shows no refund. A Bay Ridge Nissan account department phone number was found (718) 439-3780 and as Mark called it, they informed they do see Mark in computer but they do not have the request for a refund, we need to contact the sales people. At that point Mark called the credit card and put a dispute of charge that was supposed to be refunded. At the same time I called Dima at Bay Ridge Nissan who was told to me by the operators would not be in until Saturday, July 26, 2009. When I asked to speak to general manager the operator transfered me to Sasha.

I told Sasha who I am and he recognized me. I went on explaining that the refund was not done and I would like to speak to a store general manager he kept insisting to hold on and I refusing told him that they have lied to us and mislead so many ways we want the refund today or this is a consumer affair complain issue. After which he replied "Don't tell me how to do my job". I had nothing else to say and hung up the phone as all the operators and Sasha of Bay Ridge Nissan refused to let me speak to a store general manager. Mark found all the contact for store managers in Bay Ridge Nissan, where he was not put throught to any manager as they were away. Help us get our refund as stated on deal worksheet that went wrong!

boris of Brooklyn, NY July 6, 2009

My car had its 'check engine.." light on, so I went to the nissan service dealer on May 15th. They said I need a new catalytic converter, however they didn't mention that it is under warranty. They blamed the issue on "bad fuel" without even asking me what type of gas I take. It is now already July, yet they still havent fixed my car b/c it is under warranty, but they dont wanna do it for free anyway. -Boris

Giovanni of Brooklyn, NY March 27, 2009

I went for my first oil change 03/26/09 ,and I had a free oil change coupon. I was told that I had to pay 62.32 just for the Ester oil for my 2009 nissan maxima. I was not told that I had to use ester oil for my car when I purchased the car. I was told now that if I did not use the Ester oil the warranty would not be honored by the manufacturer. I feel that a free oil change coupon should include the oil that the manufacturer wants for my car.

I had to pay 57.50 + 11.50 tax for a total of 62.32. This is for a free oil change coupon. I will have to pay approximately 100 for my next oil change. The sales man did not give my the information about the special oil for my car and the cost it could cost me in the future.

Ralph of Brooklyn, NY June 24, 2008

Well this is my second nissan dealership attempting to buy a nissan murano.I was aproached by mike and advised him of the poor service i received from kings nissan and the deceptive business the practice. I showed mike the invoice and the price i got from kings nissan and he advised me that there should not be any problem . Throught the conversation i advised him the same about my trade in. once again he agreed to take over the payment and the trade in would be as a wash , which i agreed. A few minutes later he introduced me to another sales person who took over the sale - Anthony .

Anthony was very curtious , he filled out all proper documentation and after 15 minutes he returned and told me I have good news , since you decided to come to us, we will beat the price and we will sell you the car @ 32000 compare to 32600 which was given to me by kings nissan. I signed a credit application and all is good to go until i met with Mitch who is the manager , i assume . He tells me well ralph , looking at your ionvoice i'm unable to sell you the car @ 32000 , if you wish I can sell you the car for 35000 .

well ,this is the second time it happens to me , am i the only one ? is that a regular deceptive business that all Nissan dealerships are following. It is absolutley rediculous. 2nd. dealer same deceptice practice . someone has to put a stop on it !!!!!

Ann of Brooklyn, NY May 3, 2008

My mom took her car into Bay Ridge Nissan for servicing after she had an unfair billing issue with another Nissan service store. Yet again, she was taken advantage of because she is an elderly female. When she got there, they told her she needed a ton of unnecessary work and did a major service when she showed them the previous bill that she already had a major service done a few months ago. The told her that this was a different service and she needed some other things done on the car.

Upon inspecting her invoice, I noticed that they overcharged her on the labor rate and charged her for some things she didn't need. just because my mother is an elderly female, they have the right to take advantage of her? Nissan service departments are a ripoff and i would recommend no one to take their car into the dealer. after i tried to get some justice done, they blew us off and got upset that we're wasting their time and was checking their watches because they wanted to go.

the dealer will look for ways to charge over 1000 each service visit, which is highly unnecessary. my mother lost over 2000 for menial service on the car.

Mary of Middle Village, NY November 28, 2007

Let me start by saying consumers have no rights to what they purchase and pay in full. I purchased a used 2004 Nissan pathfinder from Jerome at Bay Ridge Nissan 65-01 5th Avenue Brooklyn, NY on Saturday November 10, 2007. I picked up the vehicle on Tuesday November 13, 2007 only to have Richie a manager at Bay Ridge Nissan call me on Thursday November 15, 2007telling me I need to bring back the vehicle to have it re-inspected due to supposedlysomething they missed the first time. Richie made it sound like no big deal. That they will recheck and get the car back to me. So my husband took off from work on Friday November 16, 2007.

As the day went by we didn't hear from anyone at the dealership so I ccalled the service department. I spoke to Rod in the service department and he told me there was no paper work on my car for service. needless to say I was surprised to hear this being that they are reinspecting the car. When I finally spoke to Richie he informed me that there were two computer module boards that are defected and that Bay Ridge Nissan did not make enough of a profit to repair the problem. Now according to Bay Ridge Nissan I was covered for 90 days by them and I also purchased a bumper to bumper warrantyto go into effect in a month from purchase. He (Richie) also informed that they were giving the car back to the wholesaler from who they purchased the vehicle. So of course now I feel something is amiss.

Richie asked us to come in on Saturday November 17, 2007 to see what they can do for us. Well it wasn't very much not only did he give me a check for the amount I paid it was dated on Thursday November 17, 2007. So I guess they already knew they weren't going to help me keep the car I liked picked and paid in full. So now I am without any transportation. It's Monday November 19, 2007, I received two phone calls from Bay Ridge Nissan one message from Christopher Marino thanking me for my recent purchase and I have any concerns I should phone him and that he will be sending out a survey can't wait. Then I spoke to Desiree about her sending me a survey I said absolutely I'll gladly fill it out. As a consumer do I have any rights or does the dealership. I would be more than happy to hear fromanyone who would know this information. BUYER BEWARE!!!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |