Bay Ridge Nissan

It's the worst service center in the world! I swear to God, I'm never leasing another vehicle from Nissan again! My 2010 Maxima is fully under the warranty and they said because of my rims, my tires and my brakes ( which they fixed), they were not covering my car! They wanted me to pay 2987 dollars with them to start working on my car which the parts are covered by the warranty! Are they serious? They are thieves and I have no idea how they are still in business!

Never again am I buying another Nissan! Thanks Nissan, for having thieves working for you! Queens Nissan, the one in Ozone Park, was amazing. Though I brought my car to them, they fixed everything with no questions asked! There was no pressure like Bay Ridge! They are the worst and I hope they close down because they pressure you to spend your money when your car is fully under warranty! They had the manager speak to me. Why does the manager have to speak to me? Never again am I going there!

I bought a 2000 Nissan Quest on 2-9-11 for$ 4800.00. I waited 8 hrs for them to prepare the vehicle. Barry ** or Roswell tried to get me to pay $1,263 extra for the amount they paid to prepare the vehicle, I told him I was not paying it and he caught an attitude. I was in Jersey on 2-11-11 on the turnpike going home the car broke down. I had to get the car towed all the way to my mechanic's shop so when he opened they could just take it right in.

I took my Pathfinder to service and I told what the problem that it's giving the engine like keep coming on I take back in. I'm having this problem with the by its pulling when I drive. I told the servicer about the engine light comes on all the time and I send the car in. The problem not fix now. They want me pay over $6,000. And the problem not fix after I paid to fix the problem and they're telling me it's the transmission. Bad service with them. I will never take my car there again.

Before purchasing the vehicle, the salesman assured us that we had a 30-day warranty. He told us if anything should go wrong with it, we could take it back to them to fix it onsite or get a refund. So I decided to purchase the car. Less than two weeks later, the air conditioner stopped working. I took the vehicle back to get it repaired because it was still under warranty. Because they claimed to have ordered a part to fix it, I had to pick up the car a couple of days later. The air conditioner was working fine for several days until it stopped again. At this point, I thought they didn't complete the job the first time around. Because it was still under warranty and it was an issue the car had had before, I took the car back to get it repaired again, thinking it would not be a problem. That was not the case.

When I got there, I spoke to a manager regarding the problem and was told I had to pay for half of the costs regardless of the 30-day warranty because they had already repaired it before. The "repairs" lasted less than two weeks! I shouldn't have to pay for anything, especially when the car is still under warranty and they were supposed to get it right the first time. Although I really like the vehicle, I had decided it would be best to ask for a refund. The manager then told me I would not get a full refund; rather they would buy it back at cost! So I would be losing out on a lot of money for a car I didn't even have for a month yet and wasn't fully functioning. In order to not lose out on too much money, I hesitantly decided to pay for the part instead to get the air conditioner fixed. The salesman was deceitful about the 30-day warranty and business in this dealership is repulsive.

Brought in my Altima because my service-engine-soon light was on. I already knew the diagnostic code since I went to a trustworthy mechanic beforehand. So Bay Ridge Nissan spent 2.5 hours (when they initially said it would only take 1-1.5 hour) to tell me what I already knew and on top of that, they gave me a list of recommended items. The service advisor was Rod ** and had a shady tone of voice when suggesting I pay for almost $3000 worth of repair. He said my vehicle would not pass for inspection. I argued that it already did just 2 weeks ago and he suggested that mechanic didn't know what he was doing.

I finally said I just wanted to pick my car up. He said to wait 10-15 more minutes for the mechanic to finish up. I ended up waiting more than half an hour. This was ridiculous. I paid $105 for a diagnostic that I informed them about. When I tried checking on my vehicle, I was rudely told that customers are not allowed in the repair area. My local mechanics have no issue with that whatsoever. This was rather shady in my opinion.

In addition, I suspect they might have tampered with my vehicle since the brakes now feel loose (they first suggested my brakes were bad when they clearly weren't) and the engine sounds even louder than before. I am not going to bother wasting my time accusing them since that will require bringing my car back in. This dealership brings shame to the entire Nissan brand. I wasted 3 hours for a diagnostic that could have been done in 1. I have worsened the brakes and acceleration.

This is an updated complaint. On December 27, 2009, I sought to purchase a 2010 Nissan Murano from Bay Ridge Nissan. Sales consultant, Anatoliy Y, who had met with my wife and I that day, told us that financing the vehicle would be much more financially advantageous for us and would allow him to earn a higher commission. We reached an agreed upon price of $30,900 for a 2010 Murano SL including a $500 destination fee and a $200 bank fee. It was agreed that the aforesaid price excluded the sales tax, a 2.9% finance APR and Department of Motor Vehicle fees.

Furthermore, Mr. Y stated that Bay Ridge Nissan would pay us $4,200 for the trade-in of our 2001 Honda Odyssey EX. After a sales agreement reflecting the aforementioned price, fees, and trade-in value was signed, Mr. Y informed us that we were required to sign the title of our 2001 Honda Odyssey and hand it to him to make photocopies. After photocopying the signed title, Mr. Y neither returned the original title nor a photocopy of the title back to us, claiming that the possession of the title was a mandatory condition for all trade-in agreements.

Following the acquisition of an insurance policy on the 2010 Murano, my wife and I returned to the dealership on December 29, 2009 to meet with financial manager Rakhman P in order to discuss our finance options. Mr. P had taken the copy of the sales agreement provided to us and electronically entered the prices, fees, and trade-in value of the 2001 Honda into a Simple Interest Retail Installment Contract. During the course of the meeting, Mr. P stated that the vehicle had 19 miles on the odometer and persuaded us to purchase an additional $1,500 security and warranty package, which would be added to the price of the vehicle in order to avoid higher interest fees.

Mr. P had then told me to sign my name on an electronic pad. I had requested that Mr. P allow me the opportunity to review what I was signing prior to signing the document because the content of the document was only visible and accessible to Mr. P on his personal computer screen. Mr. P assured me that all the information was correctly entered, that I would only be able to receive a paper copy of the document once I took possession of the vehicle, and that I should not worry. After signing the electronic pad, my wife and I proceeded to meet with sales manager Dmitry R. Upon meeting Mr. R, he smiled and impermissibly took the copy of the sales agreement from my right hand without my consent. When I asked why he had forcefully taken the sales agreement document from my hands, Mr. R stated that the sales agreement was no longer required and that all the information in the agreement would be stipulated in the final contract.

On December 30, 2009, Mr. Y contacted my wife Galina to inform her that the car will not be arriving at the dealership that day, as it was being driven to the dealership. When Galina inquired as to whether the car was being driven or transported by freight, Mr. Y replied that the car was being driven by another individual from another out-of-state dealership and would arrive with approximately 500 miles on the odometer. Galina stated that such mileage was unacceptable and demanded that the dealership provide her with a car with less mileage. Mr. Y stated that he refused to provide Galina with another car and that she was required to take possession of the vehicle upon its arrival at the dealership.

On December 31, 2009, Galina went to Bay Ridge Nissan to speak with Mr. Y regarding the vehicles high mileage. Mr. Y had explained that the vehicle had 345 miles on the odometer but was still considered a new car. Galina had once again suggested that such mileage was unacceptable and requested to see all the paperwork pertaining to the sale of the vehicle. Although her initial requests were refused, the paperwork was finally provided to her. Upon examining the paper copy of the Simple Interest Retail Installment Contract signed by myself on December 29, 2009, Galina had noticed that the cash price of the vehicle was stated to be $34,453 excluding taxes, finance charges, and Department of Motor Vehicle fees.

When Galina inquired about the $2,053 difference between the originally agreed-upon price and the price stipulated in the Simple Interest Retail Installment Contract, Mr. Y stated that the price stipulated in the Simple Interest Retail Installment Contract was correct and that I should have read the contract before signing it. When Galina explained that I was unable to read the contract because Mr. P did not permit me to do so and that Mr. P recited the agreed-upon price when entering the data on his computer, Mr. Y stated that the car was now in our possession and attempted to place the keys of the vehicle in her pocket. Galina refused to take possession of the vehicle and told Mr. Y that she did not consent to being touched or having him place the keys into her pocket. Galina stated that she wanted Bay Ridge Nissan to return the title of her 2001 Honda Odyssey but Mr. Y refused and called in Mr. Michael O, general sales manager, to speak with Galina regarding her request.

Mr. O told Galina that she would not be receiving the title to her 2001 Honda Odyssey back because the car was now Bay Ridge Nissan's property and that the dealership would repossess the car if it was not brought in for the trade-in. Mr. O also stated that Galina was now bound to the contract and had to take possession of the 2010 Murano or else she would have to be charged a daily storage fee. Furthermore, Mr. O stated that Galina would have to make payments on the vehicle regardless of whether or not she took possession of it or else my credit history would be ruined. Galina left the dealership without taking possession of the vehicle.

On January 2, 2010, Galina attempted to contact Quantum Auto Group LLC, Nissan's credit institution, to inform them of the dispute that arose with the dealership. However, such attempts were unsuccessful as Quantum Auto Groups website was no longer in existence and their telephone numbers were disconnected. Galina also attempted to contact Nissan Motor Acceptance Corporation regarding the same issue. She was told by several employees at the Nissan Motor Acceptance Corporation that they were unable to assist her with her dispute and that she would be billed for payments regardless of whether a dispute arose between herself and the dealership. Galina also contacted the Nissan North American Headquarters regarding the dispute. The Nissan North American Headquarters stated that they will investigate the matter but were unable to assist Galina in the termination of the Simple Interest Retail Installment Contract.

A bill in the amount of $482.84 was received on January 12 from the Nissan Motor Acceptance Corporation. A call was placed to the Nissan Motor Acceptance Corporation and was answered by operator Matthew who stated that he was unable to stop the processing of the monthly bills and that if they were left unpaid, such activity would be reported to the Credit Bureaus. On January 21, 2010, I received a letter from Mr. O stating that Bay Ridge Nissan was charging us a $175 storage fee for the Nissan Murano as of January 11, 2010. That same day, I received a monthly statement from the Chase credit card where it was discovered that Bay Ridge Nissan had also made an unauthorized charge of $4,200 to the credit card on January 4, 2010. The $4,200 is the exact amount that was promised for the trade-in of my 2001 Honda.

Despite the charges mentioned above, we continued to receive harassing phone calls and letters on a daily basis from various Bay Ridge Nissan employees and from Counsel appointed by Bay Ridge Nissan who threaten to take action to repossess the 2001 Honda Odyssey and bill us for daily storage fees of the 2010 Murano. Chase Credit Card Services informed me that I will be credited the $4,200 because the charge was made without my authorization. However, Chase Credit Card Services had also informed me that I may be charged back for the $4,200 if Bay Ridge Nissan provided documentation that indicated that the $4,200 was made with my authorization and that the vehicle in question had, in fact, 19 miles on its odometer and was being sold for the agreed upon price of $32,400.

On March 11, 2010, I had received a package from Chase Credit Card Services which included a letter from Whitney H, Chase Cardmember services Financial Service advisor, stating that Chase Credit Card Services was re-billing me the $4,200 charge. Mrs. H stated that according to the documents and letters sent by Bay Ridge Nissan, I had taken possession of the 2010 Nissan Murano and was therefore bound to pay the $4,200 charge. In the above mentioned package were copies of all the documents forwarded to Chase Credit Card Services from Bay Ridge Nissan, including a copy of the original sales agreement signed by myself and Mr. Y showing an agreed-upon price of $30,900 (prior to consenting to the purchase of the $1,500 security and warranty package). Within the packet of document was also copy of a letter sent to Chase Credit Card Services from Lina C, Bay Ridge Nissan Office Manager indicating that I had accepted and received the merchandise. However, I have never taken possession of the vehicle from the dealership.

Furthermore, a copy of the second page of an MV-82 form was also attached in the packet from Chase Credit Card Services. On this form, you will find that there is a forged signature in the certification clause of the document. I was never shown the above mentioned MV-82 form and had never signed the certification clause of that document. Please review and compare the signature in the MV-82 form to the signature found in all other documents. I believe that by forging my signature on the MV-82 document, which permits Bay Ridge Nissan to charge other amounts to my credit card, Bay Ridge Nissan had charged $4,200 onto my Chase credit card without my authorization. An attached copy of the sales receipt dated January 4, 2010 in the amount of $4,200. Also included in the package is signed by an unknown signatory and reads paid by phone.

On December 27, 2009, Galina and Mikhail ** sought to purchase a 2010 Nissan Murano from Bay Ridge Nissan located in Brooklyn, N.Y. Sales Consultant Anatoliy **, who had met with Galina and Mikhail that day, stated that financing the vehicle would be much more financially advantageous for them and would allow him to earn a higher commission. The parties reached an agreed-upon price of $30,900 for a 2010 Murano SL including a $500 destination fee and a $200 bank fee.

It was agreed that the aforesaid price excluded tax, a 2.9% Finance A.P.R., and Department of Motor Vehicle fees. Furthermore, Mr. ** stated that Bay Ridge Nissan would pay Galina and Mikhail $4,200 for the trade-in of their 2001 Honda Odyssey EX. After a "sales agreement" reflecting the aforementioned price, fees, and trade-in value, and signed by both parties, Mr. ** informed Galina and Mikhail that they were required to sign the title of their 2001 Honda Odyssey and hand it to him to make photocopies. After photocopying the signed title, Mr. ** neither returned the original title nor a photocopy of the title back to Galina or Mikhail, claiming that the possession of the title was a mandatory condition for all trade-in agreements.

Following the acquisition of an insurance policy on the 2010 Murano, Galina and Mikhail returned to the dealership on December 29, 2009 to meet with Financial Manager Rakhman ** in order to discuss their finance options. Mr. ** had taken the copy of the "sales agreement" provided to Galina and Mikhail and electronically entered the prices, fees, and trade-in value of their vehicle into a "Simple Interest Retail Installment Contract". During the course of the meeting, Mr. ** stated that the vehicle had 19 miles on the odometer and persuaded the couple to purchase an additional $1,500 car alarm and warranty package, which would be added to the price of the vehicle. Mr. ** had then told Mikhail to sign his name on an electronic pad to complete the contract. Mikhail had requested that Mr. ** to allow him the opportunity to read the complete contract prior to signing it because the content of the contract was only visible and accessible to Mr. ** on his personal computer screen.

Mr. ** assured Mikhail that all the information was correctly entered and that he would only be able to receive a paper copy of the contract once he took possession of the vehicle, and that he should not worry. After signing the electronic pad, Galina and Mikhail proceeded to meet with the Sales Manager, "Dmitri". "Dmitri", who had also refused to disclose his last name, impermissibly took the copy of the "sales agreement" from Mikhail's right hand without Mikhail's consent during their conversation. When Mikhail asked why "Dmitri" had forcefully taken the "sales agreement" from his hands, "Dmitri" admitted that the sales agreement was no longer required and that all the information in the agreement would be stipulated in the final contract.

On December 30, 2009, Mr. ** contacted Galina to inform her that the car will not be arriving at the dealership that day as it was being driven to the dealership. When Galina inquired as to whether the car was being driven or transported by freight, Mr. ** replied that the car was being driven by another individual from another out-of-state dealership and would arrive with approximately 500 miles on the odometer. Galina stated that such mileage was unacceptable and demanded that the dealership provide her with a car with less mileage. Mr. ** stated that he refused to provide Galina with another car and that she was required to take possession of the vehicle upon its arrival at the dealership.

On December 31, 2009, Galina went to Bay Ridge Nissan to speak with Mr. ** regarding the vehicle's high mileage. Mr. ** had explained that the vehicle had 345 miles on the odometer, but it was still considered a "new" car. Galina had once again suggested that such mileage was unacceptable and requested to see all the paperwork pertaining to the sale of the vehicle. Upon examining the paper copy of the Simple Interest Retail Installment Contract provided to her, Galina had noticed that the cash price of the vehicle was stated to be $34,453 excluding taxes, finance charges, and Department of Motor Vehicle fees. When Galina inquired about the $2,053 difference between the originally agreed-upon price and the price stipulated in the Simple Interest Retail Installment Contract, Mr. ** stated that the price stipulated in the contract was correct and that Galina should have read the contract before signing it.

When Galina explained that she was unable to read the contract because Mr. ** did not permit her or Mikhail to do so and that Mr. ** recited the agreed-upon price when entering the data on his computer, Mr. ** stated that the car was now in Galina's possession and attempted to place the keys of the vehicle in her pocket. Galina refused to take possession of the vehicle and told Mr. ** that she did not consent to being touched or having him place the keys into her pocket. Galina stated that she wanted Bay Ridge Nissan to return the title of her 2001 Honda Odyssey, but Mr. ** refused and called in Michael **, General Sales Manager, to speak with Galina regarding her request.

Mr. ** told Galina that she would not be receiving the title to her 2001 Honda Odyssey back because the car was now Bay Ridge Nissan's property and that the dealership would repossess the car if it was not brought in for the trade-in. Mr. ** also stated that Galina was now bound to the contract and had to take possession of the 2010 Murano or else she would have to be charged a daily storage fee. Furthermore, Mr. ** stated that Galina would have to make payments on the vehicle regardless of whether or not she took possession of it, or else her credit history would be ruined. Galina left the dealership without taking possession of the vehicle.

On January 2, 2009, Galina attempted to contact Quantum Auto Group LLC, Nissan's credit institution, to inform them of the dispute that arose with the dealership. However, such attempts were unsuccessful as Quantum Auto Group's website was no longer in existence and their telephone numbers were disconnected. Galina also attempted to contact Nissan Motor Acceptance Corporation regarding the same issue. She was told by several employees at the Nissan Motor Acceptance Corporation that they were unable to assist her with her dispute and that she would be billed for payments regardless of whether a dispute arose between her and the dealership. Galina also contacted the Nissan North American Headquarters regarding the dispute.

The Nissan North American Headquarters stated that they will investigate the matter, but were unable to assist Galina in the termination of the Simple Interest Retail Installment Contract. A bill in the amount of $482.84 was received on January 12 from the Nissan Motor Acceptance Corporation. A call was placed to the Nissan Motor Acceptance Corporation and was answered by Operator Matthew who stated that he was unable to stop the processing of the monthly bills and that if they were left unpaid, such activity would be reported to the Credit Bureaus.

On January 21, 2009, Galina and Mikhail received a letter from Mr. ** stating that Bay Ridge Nissan was charging them a $175 storage fee for the Nissan Murano as of January 11, 2009. That same day, Mikhail and Galina received a monthly statement for the credit card which was used to make the initial deposit of $6,180 for the Nissan Murano. Although the initial deposit charges are currently in dispute, it was discovered that Bay Ridge Nissan had also made an unauthorized charge of $4,200 to the credit card on January 4, 2009. The $4,200 is the exact amount that was promised to Mikhail for the trade-in of his vehicle. Despite the charges mentioned above, Galina and Mikhail continue to receive harassing phone calls on a daily basis from various Bay Ridge Nissan employees who threaten to take action to repossess the 2001 Honda Odyssey and bill them for daily storage fees of the 2010 Murano. We are now seeking your assistance in this matter. Thank you.

On Monday, September 7th, 2009 I happened to see an ad (on FOX News) run for a 2009 Nissan Murano for $189 per month lease, with $3140 down. Sounds great right? Read on. After talking with the sales person, I am able to hammer out a $299 per month with 0 down. Only sales tax, destination and MV. They did not have a new Murano to drive, so I told them I will be back when they do.

Charlie the sales manger proceeds to tell me there is nothing he can do. Nothing. If I don't take the deal now, I can't have it. I walk out. The sales guy chases me and asks me if he can do the deal, would I still be interested, I said sure. I emailed the general manager about being unhappy as to my treatment. No less than 3 people call me back, one being Manny, a guy who says he's an owner. Tells me I can surely get the deal, and he will guarantee it.

I went back in on the 9th to give a deposit. I am told the car will be available in a few days. So I begin my wait. After many many phone calls and no sign of ever not giving me the deal, they locate a 2009 Murano without the convenience package I was contracted for. I agree to step down. They agree to do nothing other than tint the rear windows for me. No roof rack, no cargo cover, no money back. Ok, sure. I proceed to sit with Mitch and realize he is starting to tell me the price is higher now since the programs have changed. I tell him it's not my problem. I dealt with them in good faith. He tells me its now $60 more per month. So I get a lesser car for more money.

I walk out. 7 weeks wasted! Yes, SEVEN WEEKS. I drive to the Staten Island Nissan dealer and grab a 2010 Murano for $380. Sure, it's more, but it's real. No lies. Unbelievably, when I called for my $$100 deposit back I am told I must go in! And even then the manager Barry is asking; "What can we do?" Do you believe the nerve on these people? Even in FAIL, Barry is still selling! I tell him he must be joking, and I would refuse the car for $200 per month, on principal alone.

Bay Ridge Nissan runs false ads on cable. Take deposits on cars they NEVER intend to deliver. Make you wait nearly 2 months for the promised car at the promised price only to tell you that the price has gone up over $60 since YOU SIGNED A CONTRACT, all while blaming you, when all you did was deal with them in 100% good faith. The manager named Charlie is rude and obnoxious. The finance guy Mitch treats you like a 12 year old. I found out Charlie is so great at what he does, he has been promoted! Anyone who runs a business like this deserves to fail.

I called the number listed on their website to inquire about 2 pre-owned cars that were listed on their website. A person who called himself "John G." answered. I gave him both stock numbers and asked him to confirm whether the cars were on the lot, so that I would not make the trip out there for nothing. He confirmed that both cars are indeed available and should come on down to look at them.

I sent two people to drive to this dealership to look at these cars, as I was unable to take off work. The cars were not on the lot, and neither was anyone by the name of John G.. They were told these cars are not here. I called "John G." back and asked him again if I can come see these two cars. Again he said yes, come on down. At that point I said I have two people there and if he can show them these cars. He said sure, and hung up the phone on me.

It turns out that this person does not even work from the same location and has no way of knowing if the cars are there or not. However, he tells everyone that they are there to get them to the dealership, apparently so that there's a chance they'd still buy something else. I called the dealership and spoke with several people to ask them why this happened and why I was misled. They refused to acknowledge any wrongdoing and continued to transfer me to their superiors until I ultimately hit a voicemail.

The taste in my mouth left by this dealership and its operations was quite bitter, to say the least.

According to the progrem this was illeagal. Today is september 4th and I purchased my car on August 7th and the dealers has not credited my credit card with the amount of the clucker.

when I returned the same day a few hours later to check on progress i was called intomthe office by mr Di napoli and told the price would now be $2500.. Unreal .. I told him I did not authorize $2500 worth of work and asked for my car back.. He said the was already taken apart and they were waitin for a part that I dont think I need in the first place. This was on a friday .. I returned on monday to pick up my car they told me It still wasnt ready gave a rental and charged me for that.. I am a 68 yr old senior citezen and I feel that I was taken advantage of in a stressful situation.. Please help me Noone seems to be on my side here I feel so alone.

On July 8, 2009 Mark P and myself came to lease Nissan Maxima 2009 and were greeted by a sales person speaking russian to us whos name was Sasha. For two hours that day we were trying to work out a number on a deal for lease. Continuously the person kept misleading us regarding different banking terms. Finally his sales manager came and introduced himself as Dima, a russian speaking sales person. The deal was finally formulated and they had to look for color we requested.

On the deal page a note stated that if within a week they do not find the color of preference the deposit of $450 will be refunded. On 07/15/09 after numerous phone calls to Dima and Sasha we decided to come to dealership to find out if the car is available or we get the refund as stated. At that point only Sasha greeted us and said that a black car (while we requested a silver one) was available, so we agreed to the black color although the car was never shown to us. We were told to take off from work on 07/16/2009 to come with all the paperwork so they could do the bank processing. On 07/16/2009 we started receiving various phone calls for paper work. We have faxed them all that was requested and for two hours were trying to get a hold of Sasha to see if all the paper work was received and what is the next step.

At 1:45pm on 07/15/2009 Sasha said unclearly that they did receive the paper work and it was being filed to bank. The uncertainty was that he first said it was filed to bank then he said it will be. At that point Mark and I decided to go to the dealership. On the way to it we received a phone call saying that a pay stub is missing. We said no problem we are on the way there. Once we got there, Dima the sales manager came to greet us and took us to their back room.

We gave him the pay stub, Dima the sales manager took it and came back saying that earnings to date do not match up to what Mark put as his early salary. We explained that starting 05/01/2009 his company took over the previous company and due that not all yearly salary is shown. They told us that that is needed because the "bank" needs to see it as proof of income. The job number we gave to Mark's manager was not sufficient per their statement. Once again we returned home and found the last 2 pay stubs from previous company as well as a paystub from current company and faxed it to the dealership. To verify if fax was received took another 2 hours. At close to 6pm Dima finally picked up the phone and stated that they received all documents and this is all they need. They will need until Saturday morning to process all the information to get an offer from the bank. The bank initially told and shown by Dima was Henn. When we came back on Saturday, July 19th to dealership, Dima led us upstairs to finance office where we were met by another russian person. Name was not given to us.

At that point he showed us GMAC bank deal which looked like a work up and not a statement from bank and said that our deal was rejected and that we can only put down close to $6000 down payment for a lease and pay $250 monthly. The financial adviser also said we were rejected by all other banks. I asked to see the rejection or based on what reason, he then retreived his statement back and said he never said that Mark was rejected.

At that point we wanted to take our deposit back on deal that went wrong. The financial adviser called Dima and said that deal went bad and we want the deposit back. Dima rushed upstairs and stood in door way and said "the deal we gave you, you won't find anything better". I said "that is fine but I would rather try myself, for now please let us go and give us our refund back". Dima kept insisting on the deal not letting the door way clear.

I asked him few time to let us go which after about 5th time he finally said "OK, here is my card" We went downstairs and Dima asked for our copy of the deal work sheet, Mark replied we do not have it. Dima said not a problem, he then went somewhere and came back with their copy of the deal with a statment "refund due 7/18/09". I asked if they can give us a receipt or confirmation number. At which point he said we will only do it on Monday 07/20/09 and it takes 48 hours. I asked to speak to store manager he said "I am the store manager" when I clearly saw on business card he is a sales manager. I saw no point in arguing and said "make sure the refund is processed on Monday July 20th" It is July 23rd and a credit card statement shows no refund. A Bay Ridge Nissan account department phone number was found (718) 439-3780 and as Mark called it, they informed they do see Mark in computer but they do not have the request for a refund, we need to contact the sales people. At that point Mark called the credit card and put a dispute of charge that was supposed to be refunded. At the same time I called Dima at Bay Ridge Nissan who was told to me by the operators would not be in until Saturday, July 26, 2009. When I asked to speak to general manager the operator transfered me to Sasha.

I told Sasha who I am and he recognized me. I went on explaining that the refund was not done and I would like to speak to a store general manager he kept insisting to hold on and I refusing told him that they have lied to us and mislead so many ways we want the refund today or this is a consumer affair complain issue. After which he replied "Don't tell me how to do my job". I had nothing else to say and hung up the phone as all the operators and Sasha of Bay Ridge Nissan refused to let me speak to a store general manager. Mark found all the contact for store managers in Bay Ridge Nissan, where he was not put throught to any manager as they were away. Help us get our refund as stated on deal worksheet that went wrong!

My car had its "check engine" light on, so I went to the Nissan service dealer on May 15th. They said I need a new catalytic converter, however, they didn't mention that it is under warranty. They blamed the issue on "bad fuel" without even asking me what type of gas I take. It is now already July, yet they still haven't fixed my car because it is under warranty. But they don't want to do it for free anyway.

I went for my first oil change 03/26/09 ,and I had a free oil change coupon. I was told that I had to pay $62.32 just for the Ester oil for my 2009 nissan maxima. I was not told that I had to use ester oil for my car when I purchased the car. I was told now that if I did not use the Ester oil the warranty would not be honored by the manufacturer. I feel that a free oil change coupon should include the oil that the manufacturer wants for my car.

I had to pay $57.50 + $11.50 tax for a total of $62.32. This is for a free oil change coupon. I will have to pay approximately $100 for my next oil change. The sales man did not give my the information about the special oil for my car and the cost it could cost me in the future.

Well this is my second nissan dealership attempting to buy a nissan murano.I was aproached by mike and advised him of the poor service i received from kings nissan and the deceptive business the practice. I showed mike the invoice and the price i got from kings nissan and he advised me that there should not be any problem . Throught the conversation i advised him the same about my trade in. once again he agreed to take over the payment and the trade in would be as a wash , which i agreed. A few minutes later he introduced me to another sales person who took over the sale - Anthony .

Anthony was very curtious , he filled out all proper documentation and after 15 minutes he returned and told me I have good news , since you decided to come to us, we will beat the price and we will sell you the car @ 32000 compare to 32600 which was given to me by kings nissan. I signed a credit application and all is good to go until i met with Mitch who is the manager , i assume . He tells me well ralph , looking at your ionvoice i'm unable to sell you the car @ 32000 , if you wish I can sell you the car for 35000 .

well ,this is the second time it happens to me , am i the only one ? is that a regular deceptive business that all Nissan dealerships are following. It is absolutley rediculous. 2nd. dealer same deceptice practice . someone has to put a stop on it !!!!!

My mom took her car into Bay Ridge Nissan for servicing after she had an unfair billing issue with another Nissan service store. Yet again, she was taken advantage of because she is an elderly female. When she got there, they told her she needed a ton of unnecessary work and did a major service when she showed them the previous bill that she already had a major service done a few months ago. The told her that this was a different service and she needed some other things done on the car.

Upon inspecting her invoice, I noticed that they overcharged her on the labor rate and charged her for some things she didn't need. just because my mother is an elderly female, they have the right to take advantage of her? Nissan service departments are a ripoff and i would recommend no one to take their car into the dealer. after i tried to get some justice done, they blew us off and got upset that we're wasting their time and was checking their watches because they wanted to go.

the dealer will look for ways to charge over $1000 each service visit, which is highly unnecessary. my mother lost over $2000 for menial service on the car.

Let me start by saying consumers have no rights to what they purchase and pay in full. I purchased a used 2004 Nissan pathfinder from Jerome at Bay Ridge Nissan 65-01 5th Avenue Brooklyn, NY on Saturday November 10, 2007. I picked up the vehicle on Tuesday November 13, 2007 only to have Richie a manager at Bay Ridge Nissan call me on Thursday November 15, 2007telling me I need to bring back the vehicle to have it re-inspected due to supposedlysomething they missed the first time. Richie made it sound like no big deal. That they will recheck and get the car back to me. So my husband took off from work on Friday November 16, 2007.

As the day went by we didn't hear from anyone at the dealership so I ccalled the service department. I spoke to Rod in the service department and he told me there was no paper work on my car for service. needless to say I was surprised to hear this being that they are reinspecting the car. When I finally spoke to Richie he informed me that there were two computer module boards that are defected and that Bay Ridge Nissan did not make enough of a profit to repair the problem. Now according to Bay Ridge Nissan I was covered for 90 days by them and I also purchased a bumper to bumper warrantyto go into effect in a month from purchase. He (Richie) also informed that they were giving the car back to the wholesaler from who they purchased the vehicle. So of course now I feel something is amiss.

Richie asked us to come in on Saturday November 17, 2007 to see what they can do for us. Well it wasn't very much not only did he give me a check for the amount I paid it was dated on Thursday November 17, 2007. So I guess they already knew they weren't going to help me keep the car I liked picked and paid in full. So now I am without any transportation. It's Monday November 19, 2007, I received two phone calls from Bay Ridge Nissan one message from Christopher Marino thanking me for my recent purchase and I have any concerns I should phone him and that he will be sending out a survey can't wait. Then I spoke to Desiree about her sending me a survey I said absolutely I'll gladly fill it out. As a consumer do I have any rights or does the dealership. I would be more than happy to hear fromanyone who would know this information. BUYER BEWARE!!!

for $89 a month $2088 down. She told me that was just a come on. She was fired. I was rushed into signing a lease for $358 a month and $560 charged to my amex which they had already amortized into my payments. I never took the car and cancelled my lease by fax, followed by a certified letter within the 3day NYS law.

When I purchased my new 2007 Nissan Altima, Mr. D. Small in order to get a higher commission he used my social security number with other difficult Banks. As a result, my credit score went down and my interest rate went up when Nissan Corporation accepted my car loan. Mr. D. Small did not asked for my permission to apply for credit with other Banks. I only gave permission to apply with Nissan Corporation.