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Auto World USA

Patchogue, NY

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Jennifer of Babylon, NY October 7, 2009

I am a first time buyer and I was looking for a new car on 04-10-09. I went into Auto world USA and was interested in a used Altima 2006; I had four thousand five hundred dollars to put down on a car. When I asked them the total amount they told me ten thousand dollars. They said they would have to run my credit and they did so, when they returned they told me that I was not eligible for this vehicle, Elmo and Danielle told me that I would only be approved for the cars which "they" were to show me out of a certain group. They pushed Chevy cobalt 2006 on me out of this "group" of cars, telling me that they would work out a good deal for me.

When we entered the office and began paper work I asked them how much was the total of this car, they pushed aside my question for as long as they could. They then answered with this response the total of this car is ten thousand dollars including all the fees for this vehicle. I asked them "why am I not eligible for the Altima then? They are the same price?" they responded with the answer that I was a first buyer and could only purchase the vehicle they chose. I purchased the vehicle.

The next day when I drove the car began to shake and the check engine light came on. I brought it back to auto world and notified them of my situation. I asked for the supervisor he came out and stated "It's yours now it is not our problem", I answered "Is this how you treat your customers?" and he answered "There is nothing we can do! As I was in the parking lot I opened my paper work and said that they had forced me to purchase an extended warranty on the vehicle. The supervisor could not be bothered and left.

I then noticed on the paper work that they didn't put the original paper that they had shown me of ten thousand, the paper that was in the envelope said that I was financing this vehicle for twenty seven thousand dollars, and that I was to make payments to Credit Acceptance Corporation for three and a half years. The payments are three hundred ninety one dollars.

I called and explained that I was not aware of the situation and advised them that this car was a lemon; the customer service rep simply said "I am sorry for your misfortune." I asked to speak to a supervisor and they told me they would call me back, I have yet to hear from them.

I went back a second time to auto world and made a complaint I told them that I had just purchased this car and that this was not right. Elmo took my keys and said that they would look at it, when I returned the next day my gas tank was emptied but the check engine light was off, I though that they had genuinely fixed that car.

After twenty minutes of driving the check engine light came on again I returned and they stated "Well the car was not fully paid yet so we just turned off the light" I let them know that it is illegal to tamper with a vehicle. I told them that I was leaving the car there and that they were to fix the vehicle, I returned a week later when I entered and asked if it had been repaired the Elmo stated "NO, and if you don't remove the car we are going to charge a two hundred dollar storage fee a day" he then made a "farting" noise and laughed in my face.

I am now with this burden of a car for 6 months, the car is damaged, and I do not know what to do at this point. I am a college student; the payments are so high that I can barley pay for this car and my other bills. The car check engine light has been on since April 10/09 the day I purchased the vehicle, the steering wheel shakes when I am driving I had the brakes replaced two months after I purchased the vehicle. The monthly payments are extremely high; I am paying a total of twenty seven thousand dollars for a used Chevy Cobalt with fifty four thousand miles on the vehicle when purchased.

Why I was not allowed to purchase the Altima for ten thousand instead of twenty seven thousand, which they completely lied about. I am paying a total of about seven hundred eighty dollars with my car payment and insurance. I have been searching for help on this matter for months. Thank you for your time

Monica of Farmingdale, NY July 24, 2009

I went online to look at the cars they had available at there business, and found a white mazda 3 that was both in my price range and that had good mileage on it already. I booked an appointment with the Auto World center to test drive this vehicle, and possibly buy it. They sent me a confirmation e-mail stating that the car was still in stock and that I could come and test drive it on the day of my appointment. When I went to the business, I asked for Tabitha, who is the woman who sent me the e-mail.

Tabitha was supposedly not available to help me and show me the car so a man did. He brought me and my mother to the cars and when we noticed there wasn't any mazda 3's in the lot, he claimed that the car was sold earlier today. But how could that be, when I got a confirmation e-mail stating that I can go look at the car and test drive it. This all occurred about 3 weeks ago on July 9th, and everytime I go on the autoworld website, they claim that the car is still in stock because the picture is still there. I feel that business is pulling a "bait and switch" because they are leading consumers into their lot of cars and then showing them other cars that are similar, but aren't the car the people came to look for.

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