I went to finance a car from Auto Expo in November 2011. I was approved for a Grand Vitara 2011 for under $30,000.00 with 3 on time payments for $630.00 for 3 months. Then, I could come in and they would refinance me for $443.00 a month. After 3 months, I could not get in contact with Roni, the sales guy I dealt with. So, I personally showed up. The results were: I am now going on 5 months paying $630.00 and my credit score has dropped drastically from all the banks. Roni has tried to get a refinance deal for me. I now got a call from Roni in December saying he got me refinanced for $450 a month for 7 years, which brings the cost of the truck to $37,800, not including the $3,150 I have already paid on the truck. And until this day, I have no paperwork on the truck when they said I would receive it in the mail. This is the worst experience I have ever had buying a car.
Consumer Complaints & Reviews
I went into this dealer with low expectations and when I got there, I was amazed. First off, I read a couple reviews of a gentleman named Josh and was quite alarmed when he was my salesman. Boy, was I surprised! He was an absolute gentleman. He was very calm, cool, and collective. He didn't force me to do anything that I didn't want to do and made the car buying experience a pleasure.
I could talk to him about everything and he had a response or story for everything. I asked him about complaints and he told me those same customers complaining still call and talk to him today, and he had proof. So I don't know why everybody talks bad about Auto Expo. Every dealer has its pluses and minuses but I was lucky enough to go to a dealer with more pluses then minuses. I went in there for a 2007 Nissan Altima and ended up leaving with a 2008 Infiniti G35x and I love it!
I was going to purchase a Car from them and I placed a $100.00 deposit for a 2010 C300 Mercedes-Benz. After filling out the paperwork for financing the Salesperson Josh called me and stated they got it approve and that I needed to come in to pick up my car. When I arrived at the location, Josh advised me that he heard back from the Bank and they are only approving the following Cars and he showed me several other cars ranging from 2005-2007 and all beaten up also.
I advised him that if that is the way they do busy with bait and switch, I would like to cancel everything. Josh stated, "fine you will get a refund in a couple of days for your $100.00". Now, 9 days later I still have not received a refund and now every time I call Josh or his Manager Avi, they are always in a meeting. This makes no difference what time you call. They are always in a meeting. I sent Josh an email and he responded back with a bunch of stupid pictures and nonsense figures but no words.
I bought a car from auto expo July 19, 2010 from a sales person named Josh. Before I went to the dealership, I saw there ad on Craigslist and clicked on it. So, I was looking thru the kind of cars they had and I saw a clk 500 I wanted. The pictures had woodgrain steering wheel and everything inside was woodgrain. I get to the dealership and spoke to Josh the whole time I was there. First of all we showed him the car on his computer which was a clk 500. So he got the keys for the car we saw on the computer and was walking around back and forth the whole time pressing the alarm looking for the car. Come to find out the car was not there. He said, they took the car to get serviced. Then he says, I have another car similar to the one you guys saw. He went and got the key and comes back to show us the car. The car he showed us was a clk 350 and it was nice.
I went for a test drive. When we got back, he was asking the manager what happened to the clk 500? The manager said, someone bought it. And Josh goes, well someone put the wrong pictures up online under the wrong vin number. He told us we had to put 5gs down. I told him I'm not putting any money down until I get approved from a bank. He did his calling to banks and got me approved. I gave him 4gs. We did the paperwork and everything. They had an ad on there website for a free iPod or GPS when you fill-out for a free estimate and buy the car. We spoke to Avi ( the manager) they told us they were all out. We said fine. Up to this day we keep harassing them about the iPod and they gone have the nerve to tell me I don't qualify for the iPod. I never got the iPod. Mind you, Josh didn't know anything he claimed about the special offers online. He didn't even know the car he sold us had an iPod plug already installed in the car. What a dummy.
Now they were trying to do insurance for me, so Josh was doing Geico and Geico didn't approve me because I had an accident and a couple of tickets on my license. So, he said, "How's my girlfriend's license?" So, I said,"Good." He tried to do it again by putting her on it and me under the policy. It didn't work because she never had insurance in her name. Then, he tells us and I'm like, "Well what can you guys do about it." Josh told me don't worry about it, his manager is going to take care of everything and get us insurance so we said fine. The manager got us approved and we were paying 248 a month. The insurance was in my girlfriend's name with Geico. A couple of months later, Geico sends my girlfriend a letter and questionnaire to fill out for the insurance. She fills it out and sends it back and they send a letter within a couple of days saying the insurance was cancelled as of 9/9/2010 because the information didn't match up to what was first filled out on the quote when the car was bought.
My girlfriend called Geico insurance company and spoke to a representative and they told her when the quote was first done, it said that she was 16 when she first got her license and she had insurance prior in the past. This was a lie. She was 20 when she got her license and never had insurance. The Geico rep said, no further info could be given out. We called the dealership and tried to speak to josh and the manager but they were always busy for some reason. We went up there to auto expo and spoke to Josh and he didn't know anything or what the manager wrote. Everytime we called or went to see the manager, he didn't wanna speak to us. He would act like he was so busy. Now, we were shopping around for insurance companies and state farm approved my girlfriend for 380 a month over the phone. Now every insurance company is telling me that I cant put the car in my girl's name cause she didn't buy it. It has to go in my name and everyone is trying to charge me 500-800$$ a month. But get this.
Come to find out in state farms computer system, the car was in 4 bad accidents. One totaling 35,00$$, the other 1500$, the next 1800, and the last was 1700$. So, we went to state farm got a print out of what printed on there computer. We took it back to auto expo and showed it to Josh(our sales guy). He shows it to avi (the manager) and they had the nerve to say the letter was typed up. Haha. The car fax auto expo gave us, never said any bad damages or ad accidents happened. All it said was that minor damage was done and Josh said it was scratched from parking. Now, we are telling them, we want another car. There gonna have to change the car and josh is showing us other cars but there in the 30,000$ which means more money and more down payment. They refuse to give me a full refund of my down payment.
I don't even want the car anymore. Now we're going back and forth with these people because they lied and I want them to get shut down. I'm going to sue them for every little penny they have. I need a lawyer to see if there's anything they can do.
If anyone is looking to buy a car, please, never buy from this dealer and you will repent for life. I have so many issues with this dealer that I am going to sue them. I bought a 2008 BMW 535IA.
1.) First, they never put the price of the car on their website and allure people showing wrong monthly payments and they even don't mention number of months or other terms, which is illegal. And when you actually go there, they will tell you that there will be big balloon payment in the last month. The ad they put on their website shows lot of features on the car and they are lying about those also. And when I went to pick up the car, the car was standing in the car wash shop when I clearly told them the time when I will come and pick up the car and they just gave me the car at the end of the day around at 8:00 pm, before closing their showroom.
2.) This guy, Ronney, I have never seen a bigger idiot, liar and cheater than him in my life and all these guys think they are too smart swindling with people. He doesn't put itemized fees and payments on the contract and since I was very excited to pick up my car and it was getting late, he made me signed on some papers without putting any values, just showing the total on one paper. He told me he will mail the contract immediately next day. And I have called them and emailed them more than 50 times to send me the contract and sending papers from NY to NJ, he took exactly 60 days. And he says they have send 3 times and papers are lost in mail.
3.) When I picked up the car, I was told it is a fully loaded car and there are lots of features in BMW and they all are not standard. When I picked up the car and on the way back, I found out lot of things were missing. And I informed them immediately next morning and they told me they will exchange the car and for 4 weeks, that idiot and cheat played with me and told me to pick any other car from the dealership and we can exchange the car and adjust the price without any deductions to me. And after 4 weeks, he told me that he can't do the exchange and he told me that is illegal. This guy kept the phone down.
4.) When I got the contract after 60 days, I found out that the price is not itemized properly and he made me buy the Warranty from them and he didn't put that anywhere in the contract the itemized cost of the warranty. I had the paper and I spoke to the sales rep who helped me and we found out that I was charged almost $650 more than we decided on the price and the Sales Manager who is another biggest idiot, cheat and swindler in there company told me that they agree I was charged more but they can't do anything since the contract is signed and I have already financed the car.
5.) Then after first few days itself when I started having problems with them, I decided to cancel my warranty and get the money refund and today, it is more than 12 weeks and they haven't done that. I finally got tired and went all the way from Philadelphia to NY to meet them and which I informed 3 days in advance that I will be coming on Monday, Jan. 11th to get these issues resolved and confirmed by phone also and no one spoke to me this guy Ronney and Avi (alias Albert) was sitting right there. Ronney was pretending he was busy and this idiot Avi pretended he is not the sales manager and he left for the day. The sales guy and receptionist had told me that he is Avi (Alias Albert) and they made me sit for 3 hours and no one spoke to me. This guy who is the owner, who don't talk to customers because he is a big shot.
6.) After I got the car, I had a small issue with one of the tires. I had a flat tire and then I took the car to an authorized BMW dealer and they told me that this car has been gone through a major accident, which is not there in the car fax. They fixed themselves and we can see the color difference on the side doors and the back bumper is not fixed properly.
I have proof for all the issues and if anyone wants to contact me, I have recorded the voice conversations and then I have emails exchanged between Ronney, Avi and Josh (sales rep). Please, I want this dealership should be shut down or they should pay for what mental trauma I have gone through and I am not going to leave them and I want them to take the car back and pay for every penny I lost on that car and apologize to me and pay for my time and mental pressure. I hope someone else also who is frustrated with them should sue them.
I recently purchased a used car from Auto Expo. On their website, they were offering a free i-pod touch with the purchase of a vehicle. When we picked up our car, they said we weren't eligible to receive one because we did not pay internet price for the car. The ad states that it "cannot be combined with any other offer" however we weren't given any other offer, we simply haggled back and forth until a price was agreed upon by both parties. If that constitutes an "offer" than I feel the ad is very misleading and in fact false advertising. I would bet they have never given a customer an i-pod because noone pays full price for a car these days.
I purchased a vehicle from Auto Expo, waited over 4 hours for vehicle pick up only to be given a loaner car to go home with. When vehicle was delivered over 8 hours after pick up appointment time it did not have the navigation system disk, the second set of keys, the owners manual, any copies of the signed paperwork nor was my $500 good faith deposit applied to the purchase price of the vehicle or credited back to me.
