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Atlantic Toyota

Lynbrook, NY

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Patricia of Massapequa Park, NY February 12, 2009

On Sunday, Feb 8th my husband and I supposedly bought a car from Atlantic Toyota. I gave them a 5k down payment on my credit card. The balance we planned on paying with a bank check. When we made this purchase we were told the car was in stock right in the lot of the dealership. But when we were leaving (after the deal was made) Xaviar, our salesperson, said that he made a mistake and the one in his lot was a manual but they have the vehicle we were purchasing in stock at a holding lot in Bayshore, Long Island and that it would be delivered to them by Tuesday the 10th. Xavier told me to call the insurance co and fax them the card, get a bank check for the balance, and it should be ready to go by Tuesday. On Monday, I had the insurance put on the car effective Tuesday.

The following day I called to ask if we could pick it up. Xaviar tells us that it still didn't come in, and it is in New Jersey. First he told us in was in their lot, then it was in a lot in Bayshore, and now it is in New Jersey. The insurance co told me that I shouldn't insure it until the day I am picking it up since I would be liable if anything happened to it. Since we weren't getting the car on Tuesday as promised I called the insurance company and had to cancel the insurance until I could give them a pick up date. So Wednesday comes and goes and Xavier never calls us back to let us know when the car would be available.

Today my husband calls the dealership and Xavier tells him that he is sorry but someone else got the car because they paid more for it. Meanwhile, I already put down 5k on it and I had a receipt for the car with the balance paid and the amount owed at pickup. My husband was livid. Then about five minutes later Xavier calls back again. This time he tells me that he spoke with his manager and that the manager said that we could have the car and that it wasn't fair that someone else got it for more money. At this point, he's telling us that the car is once again ours but he doesn't know when we can have it.

My husband didn't like the song and dance so he went to the dealership personally and the manager there now informs him that the car is no longer available and that someone already took ownership. So, they basically made a deal with us, we signed the deal, and they shook hands with us but gave the car to someone else. In the mean time I had already made bank transactions and got a bank check made to them. The dealership gave my husband a credit for the original 5k (which I need to wait 72 hours before it appears on my account) and we had to go to the bank to put a stop on the bank check.

I am not looking for compensation even though I had to pay ten dollars to the bank for fees and I also had to pay the insurance company 262 extra for the addition of the policy. I can apply that to my next bill. I just want it on record that Atlantic Toyota are unscrupulous.

Carlos of Copiague, NY February 3, 2009

On January 28 2009 5:30PM, this person show me a Toyota Solara 2005 color silver with the body in good conditions. Then at 9:50PM he make me to sign all the papers on the rush. And approaching the bad wheater when were all ready to close the dealer He gave me a Toyota Solara 2005 color white with many dents and scratches, and one key no working on the door only in the start.

Toyota sold me a car for 16132.61, needing body repair for about 1000.00; And make me to lose all ready 3 days asking them for the repair. Please I need help for avoid the contract or make toyota to repair this.

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