Atlantic Chevrolet

Dishonest: You poor people of Long Island. Chevy dealers everywhere else are helpful and anxious to get your business and really appreciate it when they earn it. I am in Long Island working and wanted to take my Chevy in for service and I couldn't get a call back from the service department at Atlantic and was spoken down to by an arrogant woman who told me the service writer was busy and would call me at his earliest convenience.

I Recently bought a 2012 Chevy Malibu. My experience at Atlantic Chevy was excellent to say the least . The sales Manager Michael was fabulous, he understood my needs, got me the best interest rate with a payment I can afford. I am completely satisfied with Atlantic Chevy. The best dealership on Long Island! I would recommend all of my friends and family to go there.

I purchased a new Tahoe from Atlantic Chevrolet Cadillac and was very pleasantly surprised and treated with respect. It's so refreshing to go to an extremely large dealer and get the personalized service and respect that one would only expect from a very small dealership. They truly made me feel like part of their family with attention and the absolutely lowest price on the market.

This doesn't even rate a star. My husband and I went there to purchase another car and we ended up with a 2011 Silverado with a payment of 947/month which was astronomical at best. We later found out that they over priced the trade in by $6k and indicated that we paid $6k on the down payment which we did not. We tried to take the car back a week later after reading all the information and was told to try to make it work for at least 6 months. Shiesters from the word go. They saw us coming, now we are possibly stuck for another car payment of about 575 for a car that he likes and this one as well if this vehicle winds up being voluntary surrendered.

This dealership is the worst. Sneaky, lying shysters. They promise the moon, lie through their teeth and never answer/call back. On a Sunday I went to the dealership to look at new Chevys with the intention of leasing one and turning back my current leased one. I did not reach a "deal" with the salesperson (David) and left after 3.5 hours of haggling. It was exhausting and left a bad taste. The following week I receive a call from a "manager" telling me to come back. They have a great deal for me and it would be worth my while to return.

Like an idiot, I went back, this time to John G., another salesperson. After another 3.5 hours we reached no deal. They were offering me the same thing as David did. Thus, I walk out. Before I get to the exit door, John the salesperson runs after, me calling my name and giving me another deal. It sounded good and I was worn out, so I "signed on the dotted line."

Huge mistake. They double-talked me into a car I really did not want and a deal that stunk. Boy I am dumb. Now, two weeks later, I get a call from Fusion Leasing saying I owe them $500 for a new bumper on my turned back leased car. I left that car with Atlantic Chevrolet with nothing wrong with it. Somewhere between them and Fusion, my turn-backed car was damaged. It seems I have no recourse. When I called Atlantic Chevrolet they said whose name is on the bill and who sent it to you. Obviously mine. So Atlantic's conclusion, was, tough luck. As of now, I guess I am stuck with a car I really didn't want and a bill for $500.

The timing belt went on one of our cars while it was being driven. The car repairs were more that what the vehicle was worth, so we decided to look into getting a new vehicle. Due to one of our credit cards going into default while in school, one of us has good credit and the other does not. We were upfront with the salesman at Atlantic Chevy and advised him that only one of us has good credit. The only place we were willing to accept a vehicle loan from was Teacher's Federal Credit Union. The salesman told us that it would be better if we applied for the loan jointly because the individual with the good credit already has one car loan and that "the bank will never approve a second car loan with only one name on it if that person already has a loan." So we agreed to allow the sales representative apply to Teacher's Federal Credit Union for our loan, with the understanding that if the loan was not approved from Teacher's with both names on it, we wanted to reapply to Teacher's only with the one name. We also provided them at that time with a $1,000.00 down payment using a Chase Mastercard.

Several days went by and we heard nothing from the sales rep or dealership's financing department. We tried calling three times and they were never available. So we went to our bank. The bank was able to tell me that the loan with both of our names was not approved but if we reapplied with only the one name, there would be no problems approving the loan and that the dealership was incorrect. Now, the sales person at the dealership has been selling cars for over 20 years and he doesn't know how it really works by now?

So now, I decide to go to the dealership because I can't get through to anyone on the phone. I drive to the dealership and the salesperson had the day off. So, I spoke to one of the sales managers who asked me, "how do you know you were not approved for financing? Did you speak with our financing department?" I told him that I had not heard from anyone at the dealership for several days and that I only wanted the loan through Teacher's Federal Credit Union. I also said that I spoke to my bank and they told me the application was not approved the way that Atlantic Chevy submitted it. He seemed satisfied with this and changed what needed to be changed and provided me with a new sales agreement.

A week and a half later, I open my mailbox and I have a letter from Bank of America. I don't have any Bank of America accounts, but the letter had both of our names on it so I opened it. It was a letter stating that our application was denied. I was very, very upset at receiving this and called the dealership. The sales man tried the "well we apply everywhere for you and try to get you the best rate" speech. I told him "no, I specifically told you, I only wanted a loan through Teacher's. They are my bank. There is no one out there that will give me a better rate because as a credit union member, they take 0.5% off the interest rate if you have automatic withdrawal, and another 0.5% off the interest rate if you are an Educated Choice member. No one else is going to take a full percentage point off my loan, thus I specifically told you Teacher's Federal Credit Union only."

The next day I find a letter from Chase in my mailbox. I call the dealership again to find out that they didn't just submit my loan to Teacher's FCU and Bank of America. They submitted it to Chase and three other banks as well - for a total of 6 banks! They were only authorized to submit the loan information to one!

After talking to several other dealerships, in addition to friends and family about this outrageously unethical and immoral actions taken by the dealership, I decided that it would be in our best interest to purchase the vehicle elsewhere. They've already screwed us by running unauthorized credit applications which have been denied, negatively impacting both our credit scores. I'm not letting them ***** us regarding anything else.

We found the exact vehicle we were looking for at a dealership in New Jersey and purchased the vehicle. While we were at the dealership signing the paperwork, they asked me to sign a privacy statement. They informed me that it was a law that they disclose the dealerships privacy policies and even though they did not need to run my credit, they were required to disclose the privacy policy stating that my information would only be stored in their computer system. I commented that "the other dealership never had me sign any type of privacy statement." I was told that should have sign one informing me of who they were disclosing my personal information to if they were ran my credit. My other half and I looked at each other and said "they never had us sign that, the only thing we signed was the application form."

So today, I called Atlantic Chevy and asked them to refund the amount put on my credit card for the down payment ($1,000.00). I informed them that I would not be purchasing a vehicle from them due to the actions of their finance department which they tried to attribute to a "miscommunication." The first person I spoke with, tried telling me to just "call this number and leave a message on the machine regarding your refund." I told her, "no, I would like to speak with someone that will be able to be held accountable for ensuring the process is completed quickly. Preferably a manager or supervisor." She again tried giving me the run around and after I told her, "I want to speak to a manager or supervisor please, and I would prefer not to have to get in my car and drive there to do so." That is when she finally put me on hold and got a sales manager.

Hopefully, my credit card is refunded quickly but I will find out soon obviously. The dealership still has not committed to admitting they made a mistake. Although, I asked several times that their finance manager contacts the credit agencies and admits they "made a mistake" and processed loan applications that they were not approved to process so that the disaster they have caused comes off of both our TRW's (credit reports).

I purchased an extended warranty for my 2003 Chevrolet truck. When purchased, I was sold with a concept that I purchased a bumper to bumper warranty and that I would not need anything else for any repairs it may occur. Well, this warranty has turned out to be a horrible mistake. I have tried to use it 3 times and all 3 times, I've been rejected for repairs and now the most recent repair needed is way to expensive to pay for and I'm being told that they are sorry but I am not covered. When I purchased this warranty, I was unaware that I purchased a second party warranty. I was told that I was getting a GM product warranty. I'm now paying over $1,500.00 for a repair. Please can you help me? A $1,500.00 repair for steering mechanical failure.

We have something called Total Loss Protecton (TLP), which gives you a $3000 credit toward a replacement vehicle in the event your vehicle is totaled which we paid $800 for when we purchased the vehicle. Atlantic Chevrolet said they could honor the contract because our car that was totaled was from a sister dealership, which is Atlantic Hyundai, also located in Bay Shore. I gave the dealership the TLP contract, along with required paperwork for the claim and I told them I have to get this all done in 30 days. The salesman informed us that his boss has not had good luck in the past with TLP claims so he wasn't going to give us the $3000 credit and told us that in order to get into the vehicle, we needed $1000 down. They accepted $500 because we didn't have $1000.

At first, they told me that they would write up 2 contracts; one showing the $500 down payment and one for TLP with $3000 credit. Later, they informed us that they didn't bother with the 2 contracts but when they get the check from TLP, they would apply the $3000 to the principal. I called TLP, who informed me that no papers were submitted by the dealership. I asked if I can send them in and TLP said it didn't matter who submits it, so I told them I was going back to the dealership to get back the papers and I will submit it all by myself. I did that. TLP received the papers I sent, but told me I had to go back to the dealership because they needed the contract to show the $3000 credit in order to file the claim. She also told us we weren't to put any money out of pocket so we should also get our $500 down payment back. Bonnie from TLP did a 3-way call with me. We spoke with Mike, he said he would print up the contract showing the $3000 credit but I needed to go there.

We went there and we went in an office, spoke with someone who said they handle TLP claims. He was going to start from scratch and resubmit everything, but then changed his mind saying I should just keep doing it myself since I've already been speaking with the woman Bonnie from TLP. He said Mike was going to print up a contract showing a $3000 credit. Mike took the fax number for Bonnie at TLP and the guy who said he handles the claims left. Mike came back and I asked if it was all done.

He said he didn't fax it and that he would call me the next day because he had to speak to someone first. I don't know why he made us wait in his office and even made the TLP claims guy believe that he was working with us on this. On our way home, we got a call from the salesman who sold us the car and he asked what was going on. I explained it all to him, his reply was along the lines of "I don't know why they are giving you the runaround, I apologize". He said Mike called him and said he wasn't going to deal with this.

Where do I even begin. This dealership is the biggest scam artist's that I have ever dealt with in my life. I sent my car a Cadillac Cts 2005 on 1/23/2010 to get repaired. My power steering was tight and leaking and had no heat in the car. They claimed that work was done, how they supposedly changed my radiator, water pump, power steering high pressure hose, replaced coolant recovery tank, and flushed out coolant and power steering hoses. Can someone tell me why after all this and sending it to repair lack of heat (one of the issues). I was told by the dealership that there will still not be enough heat and to just pick up the car and take it come. According to "Tony" that it should just be fine.

Number 2, I have a warranty on my car and still was told I had to pay $502.88 ($100 deductible, $81.62 for recovery tank and $321.26 for flushing.) Okay, it only gets better, I picked up the car on the 25th and was driving home on the highway for about 10 minutes and my car started overheating! I pulled over and called the dealer and told them I needed a tow truck. They put me on hold for 20 minutes, so I hanged up and called back. Now, instead of them calling for me, they gave me a number so that I could call for myself! It gets better, they gave me a wrong number and waited 15 minutes on hold until they gave me a different number.

Once I spoke to the tow truck company they said that they couldn't come because it was a highway and they don't do highways. I now called the dealer back and they said "I'm sorry I don't know what to tell you" Great dealer so far, huh? So I drove my car back slowly so that it wouldn't catch fire. Took me 2 hours for what would of been 20 minutes! Left the keys with security and called in the morning and spoke to "Tony". That's where it all went downhill. He is a sorry excuse for a dealer. I have never had such a horrible prolonged disgusting experience then with this whole dealership.

He never returns phone calls, I had called 15x a day for the next week and a half. When I finally did get to him, he says, he's still waiting on the warranty company. I decided to call the warranty company myself to see what was taking so long and they shocked me! They said that they have been leaving messages for "Tony" for 3 days now and he hasn't returned the calls! Wow! what a joke this guy is! I confronted him and when I asked him about it he said, "Oh, I just spoke to them right now." then he says he's going to wait for the inspector to come.

It took 3 days of delay because he didn't know how to return phone calls. The inspector came on 2/10/2010 and inspected it. I kept calling "Tony" to see what were the end results and once again Tony is nowhere to be found. Never around, nor returns my calls . So once again, was left calling the warranty company myself and they said, I was denied and would have to pay for the damages. I asked why they said I had "sludge" in the engine and that my heads were bad.

First of all my car has only 56,000 miles and when I sent it the car was running perfect minus the heat and power steering but now my engine is bad? Something is fishy there, the dealer must of messed up the car or added insult to. The injury for whatever reason. I needed my car back, so after a couple of days, I gave them the okay to fix it and like a sucker pay out of pocket for the expenses although I feel like I shouldn't have been accountable to pay for something that I never took the car in for. But I still paid $3000 for my warranty and $500 to the dealer and it is the 24th of February (Wednesday) and I still haven't got my car back!

I was promised today by this so called dealer it would be done and when I called he said, maybe by this weekend! I can't tell you how much money I've spent on rent a cars and cabs this month. They wouldn't even lend us a rental car for the inconvenience. Finally, after a month of pleading the warranty company lent us a rental car for 5 days, not the dealership but the warranty company! But what about the other days I had 2 deal with? I just wonder when I will get my car back.

I was promised today, Wednesday, the 24th to get it back. I had my wife call "Tony" today to see why the car would not be done because honestly I'm fed up speaking to this guy and he kept giving her the run a rounds! He says, "Um maybe this weekend. "Oh and the best part is he hangs up on here! What a lame excuse for a car dealer or actually man whichever you prefer. Him hanging up makes me wonder what scheme he has building that he dodged all our calls and hangs up on my wife! Please help me out. I just need to know what going on with my car and warn others about this crooked dealership and more so the even crooked dealer. Shame on you!

I sent my car in on 1/23/2010, Sunday night, to get repaired. My power steering was tight, leaking and had no heat in car. They claimed to change my radiator, water pump, power steering high pressure hose, replaced coolant recovery tank and flushed out coolant and power steering hoses, but stated that still not enough heat and said to drive the car home and it should be fine. I have warranty on the car and still paid $502.88, $100.00 deductible for warranty, $81.62 for recovery tank and $321.26 for the flushing. So I picked it up on 1/25/10 at night and started driving home for about 10 minutes when the car started overheating. I was on the highway so I pulled over on the shoulder. I called the dealer and asked them to send me a tow truck. They put me on hold for 20 minutes, so I called again and gave me a number to call a tow truck instead of calling for me.

So I called and they gave me the wrong number. I called again and waited another 15 minutes and finally gave me the right number. Now, the tow truck can't come on the highway so I called back and told them about that. They don't do highways and they said "sorry, I don't know what to tell you". So I'm stranded, don't know what to do. I started driving back to the dealer slowly and finally made it. It took me almost 2 hours, kept on having to pull over, so my car won't go on fire. I left my car and keys with the security. Now in the morning, I called and Anthony or "Tony" never returns phone calls. He said, "we have to change the thermostat". Well, they should have done that before and maybe that's why my car is even more messed up.

I called again and never returned my call till the next day. Now, he's telling me my heads are bad and some other stuff. I don't even know what he was talking about. He says that he needs an approval from the warranty, so I said okay. I call him about 15 times a day for the next week and a half and never returned my calls. When I do get him, he tells me "I'm still waiting on their approval" so I decided to call the warranty company myself. They told me they've been leaving messages for Tony for about 3 days now and he is not returning their calls. So I called back and the same Tony was not there or he's with a customer. Finally at the end of the day, he called and said "yeah, I just talked to them and they are going to bring an inspector to look at the car". I said, "you just delayed 3 days because you don't know how to return calls".

I waited till the next day and the inspector came on 1/10/10 and inspected. I called the next day and again, Tony was nowhere to be found. So I called the warranty myself. I work myself and hardly have time to deal with this and really shouldn't have to either. I asked what happened and they said that I was denied. I have to pay for the damages myself. I asked why. They said they found some sludge in the engine and that's why the heads are bad and they don't cover that because of that sludge or "stop leak". Now, my car only has 56,000 and when I first sent it in, it was running perfect - just no heat and power steering. Now, my engine is bad? Something is fishy there. The dealer messed up my car and they should pay for it. They are estimating around $4000 to fix. Please help me because I paid $3000 for my warranty and $500 to the dealer. I cant afford no more and I still have a loan on the car. I'm sorry that I'm writing so much but you can see what I'm going through.