My mechanic found out that a vehicle we had a deposit on was totally modded out from suspension, cold air intake, high performance gauges and too many to list. Honda converted the vehicle back to stock and never informed us it had originally been set up for racing. Upon talking to the manager, he told us that some people like the cars set up that way. The car had the Honda certified badge on it and still had the cold air intake. Because of the work it voided the original warranty and they wouldn't give us any warranty at all. We got our deposit back but were treated in a very rude, unprofessional manner.
Consumer Complaints & Reviews
I filed a complaint against this company, then subsequently included some pertinent personal information that I don't want included and/or divulged in a public forum. I'm formally requesting a withdrawal of this complaint, so that I may have an opportunity to edit the complaint; so that it doesn't violate my right to privacy. I called your number for Consumer Affairs and submitted a request by phone, and tried to submit my request via e-mail, but your webpage kept telling me that I left the message box area blank, when in fact, I had left a detailed message in the message area
My son submitted an appication for a loan through the Apple Honda Dealership, and we were informed on two separate occasions by the salesman John Jay Morgan, that the loan had been approved by Honda Financing.
Two weeks later we received a letter from Honda Finance Corporation that the loan had been declined , without explaing why the application had received a negative dispostion.
When the dealership was queried about the misrepresentaion by the salesman John Jay Morgan, the salesman first claimed that he had not contacted us regarding a positive dispostion on the loan. He later claimed that he " misunderstood the information that he had received from his finance department.In addition , during this same time period, the finance department had contacted us directly, and informed us that we had received a postive dispostion on the loan, pending verification of my physical address.
When I requested to speak to the owner, I was told I was being afforded the opportunity to speak to the V.P. of Operations of the dealership, and tto find out that I was speaking to not the V.P. in charge of Apple Honda, but the sales manager, Ron Basilio.He wanted me to believe that the salesman had "misunderstood " the dispostion of the loan by their finance department, even though the salesman first denied having contacted us on two separate occasions , informing us that the loan was approved, and the having the saqles manager claim that it must have been a case of "human error".
For any prospective customer , seeking to purchase a Honda, Apple Honda is the LAST place I would suggest you take your business too, if your looking to be treated with, honesty, respect , and integrity.
P.P.S. IThe aforesaid loan application was submitted to Honda finacing without tthe signature of one of the applicants, which is illegal.
My husband and I have been Honda customers for 6+ yrs. My lease came due, so we went to Apple Honda to purchase a used vehicle. Apple was not our first choice because our dealings with the lease were not good but we thought they would give us the best deal to keep a repeat customer. We found a vehicle we were interested in, we were upfront with what we could pay, financial history, etc., talked preliminary numbers and it seemed we could work out a good deal.
All paperwork was exchanged and 2 weeks later, we had an appointment to sit with the finance dept to sign everything.
We sat down with finance dept, down payment and pen in hand to be told the payment was $80 dollars more a month than we were quoted. We started to have flashbacks of the same thing that happened with our lease, told one payment and when we were ready to sign, the payment is significantly different. Of course rates change, our percentage rate was higher than we thought but all that considered the total they came up with to be financed and what we came up with were thousands off. We left to talk things over because quite honestly we were confused that we could be so far off. The next day, I called the finance dept to go over the numbers again.
Several calls later they still came back with a payment that just didn't add up. I am not a mathematician but I know how to add and subtract. We gave them every opportunity to explain what other fees were being added on and what they were for, but they offered no explanation. Ultimately they just stopped returning our calls and we went somewhere else.
I purchased my 2007 Honda Accord in August of 2009. When I purchased the car, I also paid $595 for the Honda Certification, which I was told "Ensures only Honda parts are in the vehicle" and an extended warranty. Fast forward to December 27 when I noticed a gaping hole in the front passenger bumper, I know I didn't hit anything but obviously it has to be fixed. I immediately took my car to get an estimate where Paul (automotive repair shop) starts pulling out pieces of Bonda, wood, pop sickle sticks and duct tape. He told me that previous damage has occurred and was repaired unprofessionally and wrongly. Swiftly after getting an estimate, I took the vehicle to Apple Honda of Riverhead where I relay the events to the General Sales Manager Ron where I am immediately accused of hitting something.
During this time I showed him the Bonda and other pieces but still I am accused of lying that I didn't hit something. A few tense words were thrown from myself and Ron and ultimately the entire experience was completely unprofessional on Apple Honda's behalf, especially Ron's. During the conversation, I was accused of lying, I was mocked at, laughed at and the experience was demeaning. I was told by Ron that I would be contacted by Saturday (this was Thursday) with his decision on whether or not they were going to do the repairs.
When Saturday came, I waited until 4 pm when I gave him a call just to find out that they weren't going to fix it. I contacted Honda Corporation where I was made aware that along with the Honda Certification comes a 150-point checklist and there should be a completed checklist in the vehicle's glove compartment. There was no such certification. Honda Corporation then made me aware that at Automobiles.Honda.com, one can find the checklist. Sure enough #130: Appearance inspection exterior front bumper and Fascia guards and finish.
If the dealership did the proper 150-degree checklist prior to me purchasing the car, they would have noticed the debris used to repair the bumper. Because Apple Honda refused to repair the car, I had to pay $813.49 for the repairs after I have already paid the $595 for the Honda Certification. I have contacted several agencies and am pursuing legal action for the amount of repairs. I am absolutely appalled at the unprofessionalism and downright corrupt work that this dealership handles. My family has bought several cars from the dealership but because of this problem Apple Honda will be losing our patronage as well as anyone we come into contact with.
when first buying the used truck, repairs were not done untill I showed them for the second time. was lied to by the sales men and the finance.dept. truck was brought back twice for the same problem they had it for 1 week then 2 weeks then billed me 108.00 for repairs. was not told about the 100. deducktable. service dept people were nice, manegment were rude and aragant.and to top it off I have a vip card they gave me AND I COME TO FIND OUT the sales men timio and chris from finance no longer work there.
