I bought a 'certified used' car, issues found were: tires were 30% good, one had unrepairable holes and cost me $300. Brakes were bad and need to push all the way down to make them work. They did not send carfax after several requests
Please do not buy vehicle here. Cheats and scammers, especially Rob **.
On Jan 02, 2011 I purchased a 2010 Corolla Stock # T525 VIN #1NXBU4EE3AZ226788 for my daughter in response to a company ad (which I still have). It was a dealer loaner car with 10,631 miles. The ad states 7 yr 100K powertrain warranty, 7 yr 100K roadside, and 2 yrs of scheduled maintenance. The add clearly states this and shows stock and VIN #'s that match my bill of sale. Jan 18th the car was serviced for an electrical issue and she was given a loaner vehicle and her car was fixed at no charge with no problems. June 14th I brought the vehicle to a Mobile gas station in RVC NY for a $19.95 oil change/tire rotation special (didnt feel like waiting at a dealer for an oil change), I was informed the filter cover was on to tight and they didnt want to break it so they would just change the fluid. July 07, 2011
I decided the filter should be changed and since it was covered to bring it to the dealer this time. My daughter contacted Advantage to have the filter element changed and was told that the car was due for the 15K mile check up. She told them it was for the oil filter only and was told she had 2 years or 25K miles of covered maintenance. She asked if there was anf fee and was told it was ALL covered under her maintenance coverage. Thurs July 14th she dropped off her car and was given a loaner and told her car would be done the next day, again she inquired about cost and was told the loaner vehicle and all work on her vehicle was covered at no cost to her. My daughter returned on Friday July 15th after a call that her car was ready. She was charged $271.00 for a 15K mile maintenance service.
Employee Nicoletta Lucchese heard my daughters complaints that this should be all covered and she called the Service Mgr Chris Punger, who told my daughter that she did not have coverage and must pay or they would not release the car.My daughter put it on her Visa and came home. I placed 2 calls to Mgr Punger and no return calls, I then called for the dealership owner and was told that Mgr Punger would call me Saturday July 16th.I went to see Svc Mgr Punger with all my documents at 1pm Saturday where he walked them into the new car manager and returned and said the maintenance program didnt start until a month ago and was not valid irregardless of what the advertisement states. I asked him to help me from writing complaints to various agencies on Monday and I again showed him that everything was in writing as he could clearly see and it shows that I am covered and he said "you have to do what you have to do". I had asked him for the dealership owners phone # and he said "he will never call you" and didn't give me his #.
This dealership in Lynbrook NY, adds 'paperwork' $375.00 fees to new car invoices! Sometimes they add two of them; On other time s, they add only one! They are not a legitimate operation. I have made Toyota Motor America aware of these scammers. The owner of this place owns many new car dealerships, but is zero involved in the day-to-day activities of any of his places. This clearly included Advantage in Lynbrook. They are a greasy group of people in a high volume Toyota dealership. I hope one day, Toyota has enough complaints and shuts them down.! try placing a deposit on a used auto, then back out for a reason a few days later. They will do whatever they can to not refund the deposit.
I'll make it simple. Read your contract carefully. I called them on it and I never heard from them again. And, never, ever, leave a deposit! They cost me time and money.
1/16/10, I signed the lease contract with Advantage Toyota and paid the deposit. The contract was approved by the sales manager. 2/6/10, they called me to pick up the car. In the dealership, they refused to follow the contract and required additional fees. I would appreciate if you could help me get the car according to the contract.
MY husband and myself purchased a car on 11-9-08 on 11-10-08 we made a over payment of $25.00 to Mr. C in cash. Mr. C said they do not give change back in cash that they have to mail me a check. By 12-29-08 we still did not receive the refund. My husband went to Toyota and spoke to Mr. C again about the refund and Mr. C said he would submit the request again and gave my husband the check request form he submitted.
On 4-6-09 my husband spoke on the phone with Mr. C about still not receiving the check and Mr. C said he would call me back and never did. It is now 4-7-09 and my husband called Advantage Toyota to speak to a manager and he was kept on hold for 20 minutes with no one coming back to the phone. It has now been 5 months and still no refund on my over payment nor any help receiving it.
The lost of purchasing power, and the lost of interest.
1. Dealer Markups of the Interest Rate: Despite the fact that Angel promised us (My girlfriend and I) a much lower interest than the one imposed on me by Daniel at the time of papers signing. They literally stopped me from shopping around for financing and instead offered me financing by Toyota corp. at a rate of 9.69% (even with a good credit score.)
2. Junk Products and Fees: Such as tire fee ($12.50), TMCC Gap Waiver ($170.00), Registration and inspection fees ($67.50). When I called DMV to get refund on registration I just renewed on the car I traded-in, I was told the dealer had used it for the new car.
3. Service Contracts: Toyota Extra care ($2500), Toyota Auto care ($1400.00). After waiting two hours to see Daniel, supposedly to talk about financing; he just printed what must have been one thousand forms for me to sign, without explaining anything. Later on, as I was driving in to work, I took the time to read the forms and realized I have just been another innocent victim of predatory lending. I called Daniel (at least twenty times) to try to undo the damage; he told me it was too late because I have already signed all the forms.) I subsequently called the GM to hear the same explanation.
Furthermore, when I first talked to Angel, I explained to him that I wanted 5-year financing as well as trading in my 2002 Nissan and putting down an additional $500.00 in order to get a newer and more reliable car. Instead, at signing, Daniel wanted $1000 plus the Nissan and I did not realize until later that they had locked me in for 6-year financing.
These guys should be ashamed of themselves!!!! I am so outraged
On 2/20/08, I contact Advantage Toyota and spoke with Ms. Jackson informing her that my vehicle was involved in a accident on 12/21/07 and body repairs was done by Finish Line Collision. However, I was not completely satisfied with Finish Line because they did not take regards to the complaints about the noise in coming from the engine/ in front of the car, the shaking, the car dragging on the right side and car hesitating after acceleration.
On 2/23/08 I confirmed appointment with Ms. Jackson for diagnostic check pertaining to complaints scheduled on 2/25/08. Ms. Jackson informed me that Diagnostic varies from $98 - $245 depending on what they check for. Ms. Jackson further states that she had services rendered by Finish Line and that Advantage Toyota also affiliates with Finish Line.
On 2/25/08, my vehicle was received by Advantage Toyota service Department.
Upon explaining my concerns about the performance of my car Mr. M. Juodzevich stated that since she had services done by Finish Line she needs to go back there since this is an insurance matter because they do not do work after another company job. I informed him that I was not satisfied completely with Finish Line's services therefore I don not want Finish Line to service my car and this is the reason why I brought my car to Toyota. Ms. Jackson further states that she has good relationship with Finish Line Supervisor- Caesar and she will contact them.
Later in the evening, Ms. Jackson called informing me that after checking my car the diagnostic did not show anything but she realized that I had the air control button pointing to defrost and heating of the foot. Ms. Jackson stated that if I had the controls on this then the car will vibrate since the air is coming from the A/C.
She also states that my rear back tire on the passenger side had a nail in it and they changed it which I will be charged $20 to fix it. I request a test drive with a specialist on 2/26/08 and Ms. Jackson agreed to arranged this. On 2/26/08, I went to Toyota for test drive but Ms. Jackson, was not present and I did not receive a test drive. I also asked for a copy of the diagnostic reports but I was informed that they did not have a diagnostic report because they used a scantool. No one knew what I was talking about nor could they find the paperwork explaining what services my car received. Eventually, they found the paperwork which the diagnostic check states that a scantool was used and vehicle test drove vehicle operating within Toyota specifications. Toyota failed to comply with my request and whatever was discussed between Finish Line and Toyota service agents, my complaints were not taken into consideration. Therefore I feel like I was taken Advantage of by Advantage Toyota
and I was mocked by their staff members as I exiting the building.
