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112 Mitsubishi

Medford, NY

matthew of selden, NY November 2, 2009

when we purchased our 2003 infiniti g35 from mitsubishi 112 the car was filthy! there were stains both inside and outside of the vehicle, at the time of sale these were promised to be removed. when the car was then delivered none of the stains where fixed all of them were still present. i was also promised a second key for the car even before signing the papers, when i asked them for the second key they had told me they didnt have one which in turn forced me to purchase a key on my own for $150.00.

within the first week of ownership i was forced to bring the car back at least three time beacuse the radio didnt work, flat tire, stains in and outside of the car and for a copy of my extended waranty. the only thing that they fixed was the flat tire, they had no solution for the stains and the radio. i had called back numerous times to speak with the manager for the owners contact information because i wanted to write an email expressing how upset we were about this situation.

the manager repeatedly hung up on me and then finaly he gave me an email adress which later i had found out that he game me his own email adress. the mangager kept lying to me and saying he was the owner but i had a family member call back and ask for the owners name and they gave her a completely different name.so we still dont know who the owner is. we made numerous attempts to receive a copy of our extended warrany that we had purchased. we were told they will mail it as soon as possible.

after one week of not receiveing the copy i decided to call back. i had spoke to another manager who said he would be sure to mail it himself which by no surprise was never mailed. at this point we are just very upset about our deccision to do business with these people. so eventually on the third phone call i had given them a fax number so they could at least fax it to us. they finnaly faxed it over but when the fax went through we realized they didnt even send the warranty they just sent the cover sheet, so once again i had to call back and get the actual warranty faxed.

now almost eleven months later my electric in the car is shorting out i called and spoke to somebody in service today to set up an appointment and i just wanted to make sure that this was covered under my waranty so i asked they put me on hold and tried to look up my file and i guess couldnt find it and i told them on the phone that when i purchased the waranty i was told it covers everything accept brakes tires and lights. the gentleman gave me an attitude and said ill call u back and hung up on me. i still havent recieved that call back yet. i had to pay for a new key and tried numerous stain removers which did not work.

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