112 Mitsubishi

I went in to have my seat belt fixed. I took the day off. They did not fix my seat belt but they found many things wrong with my car. When I questioned them about why they did not fix the seat belt, the manager Steve threatened me. I guess you are not allowed to question their practices. I told him I wanted my money back and he said that he would not give me my money back and he would "get violent" with me. I am avoiding the colorful language he used.

I showed up with the police and made a report. The police officer asked Steve the manager if he can give me the part of fix the car. He said he would fix the car and assured me in front of the police officer that he would fix the car the next day. I took off from work again and brought the car down. I was met at the door by the other manager Bill who shoved me and told me to leave. They kept my part and they kept my money. Law suit in small claims.

On July 23, 2011, my wife and I purchased a 2010 Jeep Patriot at 112 Mitsubishi for their advertised price of $19.995.00 less $500.00 dollars quoted to us by their financial officer. We offered to buy this car cash in full, he then stated if we did that, the price would be an additional thousand dollars, the reason being that they get a kickback from their bank when financing. We agreed to finance. We gave them a $5.000.00 down payment, then we were told we would receive the proper paperwork in the mail.

A few days after this fiasco, we received a payment due from Chase the amount of $26.095.26 minus $5.000.00 for a total of $21.095.00 that we owe. On this same day, we returned to 112 Mitsubishi and notified them of this discrepancy. Upon doing this, we were treated extremely rudely and in an unprofessional manner. Both my wife and I feel that they will do nothing to rectify this situation.

We want our $5.000.00 back. Also, we do not want to pay accrued fees as it was not our fault for these problems. We also want to finance the correct amount and start paying once everything is settled.

I put $1000 down on a brand new car with plastic on it on the lot, came in the next day to talk about financing and it was on the sales floor with people crawling all over it. When I asked about it, my salesman, Brett, told me that I didn't buy it yet and it's not my car. Yet there were three identical cars on the lot that they could have used instead. I asked them to put it back on the lot, they agreed. I came back the next day, it was still in the showroom, but it was locked. I said "What's going on?". They said "It's locked up, just like we said". I said "No, you told me it would be out of here, I want my deposit back". They took it out of the showroom and put it in the lot. Then I was sold a factory installed sunroof and was guaranteed that it would look and perform like the factory one.

Finally, I sat down with the finance manager, Adam, who told me that because of my credit score I had to sign up for a direct debit through a third party company which will force my payments once every two weeks and that it's only $400, but it will save me $3,400 because I'd be paying it off early. I reluctantly accepted, then when I got the paperwork in the mail, I called and told him that I don't want to do it because there's nowhere that says it's mandatory. So, I set up biweekly payments out of my bank account on my own and guess what, the bank accepted them, no problem. It looks like he was trying to pad his own pocket. Then, he and Brett both told me that I have to give the dealership all 10s on the customer satisfaction survey, otherwise, Brett wouldn't get any commission on the sale.

Again, this was a tactic to pad their pockets. I was also told that I didn't qualify for the $1,000 rebate on the car, but if I wanted, they would take a whole point off of the interest rate and give me a $500 rebate, so I accepted that. Five weeks after I took delivery of the car, I came back to have the sunroof looked at because the ceiling liner was sagging and was never glued properly, Brett flagged me down and told me that he was trying to reach me because he needs a copy of my old registration for my car that I traded in to get the $500 rebate that I already got, and if I don't get it, they have to charge me back the $500.

So I called DMV and ordered a registration summary at a cost of $15, called Brett and told him that if he wants it, he has to pay me for it, then never heard back. Three weeks later when I brought the car back again because the sunroof as now begun to dent the portion of my roof that its attached to, I saw Brett and asked if he still needed it. He said yes, and I got my $15 bucks back. Now it's four months later, my roof is all dented to hell, the dealership refuses to do anything about it and the owner told me that it's supposed to look like that even though when I took delivery it was perfectly flush with the rest of the car. And he basically berated me.

I have filed a complaint with the Better Business Bureau and I await their response. I wish I had checked out 112 Mitsubishi before setting foot in their doors. If I had, I would have seen these prior complaints and seen that the Better Business Bureau rates them a C- due to their business practices. Please learn from my mistake and do not patronize this dealership.

when we purchased our 2003 infiniti g35 from mitsubishi 112 the car was filthy! there were stains both inside and outside of the vehicle, at the time of sale these were promised to be removed. when the car was then delivered none of the stains where fixed all of them were still present. i was also promised a second key for the car even before signing the papers, when i asked them for the second key they had told me they didnt have one which in turn forced me to purchase a key on my own for $150.00.

within the first week of ownership i was forced to bring the car back at least three time beacuse the radio didnt work, flat tire, stains in and outside of the car and for a copy of my extended waranty. the only thing that they fixed was the flat tire, they had no solution for the stains and the radio. i had called back numerous times to speak with the manager for the owners contact information because i wanted to write an email expressing how upset we were about this situation.

the manager repeatedly hung up on me and then finaly he gave me an email adress which later i had found out that he game me his own email adress. the mangager kept lying to me and saying he was the owner but i had a family member call back and ask for the owners name and they gave her a completely different name.so we still dont know who the owner is. we made numerous attempts to receive a copy of our extended warrany that we had purchased. we were told they will mail it as soon as possible.

after one week of not receiveing the copy i decided to call back. i had spoke to another manager who said he would be sure to mail it himself which by no surprise was never mailed. at this point we are just very upset about our deccision to do business with these people. so eventually on the third phone call i had given them a fax number so they could at least fax it to us. they finnaly faxed it over but when the fax went through we realized they didnt even send the warranty they just sent the cover sheet, so once again i had to call back and get the actual warranty faxed.

now almost eleven months later my electric in the car is shorting out i called and spoke to somebody in service today to set up an appointment and i just wanted to make sure that this was covered under my waranty so i asked they put me on hold and tried to look up my file and i guess couldnt find it and i told them on the phone that when i purchased the waranty i was told it covers everything accept brakes tires and lights. the gentleman gave me an attitude and said ill call u back and hung up on me. i still havent recieved that call back yet. i had to pay for a new key and tried numerous stain removers which did not work.

mitsubishi 112 failed to honor the deal made about paying off the access mileage on my trade in off a lease from chrsyler when i bought a new car from mitsubishi. they deny saying it when i have 2 witnesses who heard them.manager of the mitsubishi dealership said he wanted to make me happy an resolve this but has done nothing also never received a copy of the bill of sale when i first gave them a deposit by credit card for down payment of 500 dollars. only got a contract of sale when i went to pick up the car.they said i should have gotten a copy when i gave them the the 500 dollars i did not,

also a line appeared on their copy that said access mileage an the initals HS scrawled next to it. manger of dealership said that it doesn't mean anything i said then why is it their an who put it there.it's not my initals not my handwriting, it got quiet after that. strange enough that handwriting matched that of the salesman that sold me the car.Vito Ilardi.I have no problem with the car I like it I just want them to honor their commitment on the mileage like they said they would. I should not be responsible for the mileage if that was the case then i would have went back to chrsyler an bought a new car from them without any of these problems.