On September 17, 2011, I went to NTB on 4616 Hugh Howell Road in Tucker, GA 30084 because of a very loud and disturbing noise. They could not find the problem but stated that I needed my front brakes repaired. I agreed, as I am not the expert. The charge was $200.08 with no itemized bill presented. I asked for the brake pads that had been removed. When my husband realized that new brake pads were purchased, he insisted we go back to the shop and discuss with technicians. The manager and technician stated that they did not know what the problem was, so they installed new pads (the noise disappeared).
On October 10, 2011, the car (2009 Honda Accord) was taken to the dealership for service and the technician there stated that the front brake pads were worn and would need to be replaced soon. How could this happen in less than 30 days? My husband went back to NTB again asking for a detail bill and was told that they did not furnish this information. The name of the Service Manager is James **. I feel that we have been taken advantage of and will never go to another NTB for service of any kind. I will be contacting the BBB to issue a complaint.
