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Willis Honda

Burlington, NJ

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Sheamia of Philadelphia, PA August 5, 2009

I made a cash purchase with Willis Honda for a car that had several issues including alignment, shaking at 60 mph, and stalling problems; all things that did not happen during the test drive.I was told that I had a quarantee that the car would past inspection even though I bought the car AS IS.

Being an out state purchase and I had to wait 15-20 days for my tags. The Weds. before the Mon. June 1st deadline, I began to call to see if my tags have arrived. On June 1st after being pushed to voicemails, me continually having to call back because I was receiving no responses, I finally reached someone as was told if I get pulled over they would repay the ticket in which I responded why I have to go through getting pulled over I asked to speak to a manager. Mgr. D. Reed, told me to give him five minutes to figure out whats going on,

2-3hrs later I had to call back. D. said my car title was at a bank in another state because they just finished making payments and that he would get the papers by Weds. After some back and forth he told me he would give me another car to drive until Weds and that for my troubles they would fix all of the problems I mentioned with the car.

Weds, after I had to continually called back in order to reach D. (I felt I was getting the "run around"),I was finally met with the papers arrival time changing and getting pushed back until I was told it would be Thurs. Thurs., when I called I was either told D. was in a meeting, sent to voice-mail or hung-up on; until the evening. D. told me that what ever bank had the title was keeping it for 14 more days. I expressed that I did not understand why I made a cash purchase and have to deal with this, and how could they sell me a car that was not officially available. D. told me to come in on Friday to receive a full refund.

Friday when I arrived, he retracted his offer and told me that someone is bringing the papers. I told him I just wanted my money back because it was too much frustration and I really did not know how these papers were suddenly made available. I was not sure what could have changed in one night. He went back on his word and refused to refund me my money.

I was stuck, and then made to wait for these papers, and was only offered gas. I have to admit I did not wait quietly, but I was understandably mad. I am not even sure if they got the paperwork legally with the abrupt change. Also, they did not make the repairs they said they would because of my inconvience. I was told later that they just rotated my tires.

I filed a complaint with the Better Business Bureau but to my dismay nothing happened as a result. I would like to know what should be my next step. As of Aug. 3rd I took the car in for the inspection that is due at the end of this month. The main reason I took it in this week is because on Saturday Aug. 1st my car stalled on me while I was on the express way and the check engine light came on. I took it to my usual mechanic, they told me they would not be able to complete the inspection due to the check engine light being on because it would be an automatic failure and that I would need to take it to a dealership to figure out the exact cause of the light.

Today Aug. 5th I took the car to the Acura Dealership, to be told that the car had no oil in it, and that I should take the car back to where I purchased it to see what they can do because it was no way the oil should have been gone in the short period of time I had the car. They also advised me that, that issue should have been something taken care of whether I purchased the car as-is or not. Today visit cost me 124 in order to receive the diagnostic test, and for them to add the oil.

Kushana of Delran, NJ December 16, 2008

I am leasing a 2007 Honda CRV, which I purchased from the dealer above (Willis Honda). The first incident started in May 2008, the paint on the front hood had came off not much but little small circles, I took it to Honda and explained that to them, I was told that a higher boss had to look at it to see if they will take care of it, I am still waiting for that. Next the sunroof would not close when opened, I contacted Willis Honda again, they couldn't find a problem with it, they told me to bring it back when it gets stuck again, I did they then said it was repaired but later it did the same thing here are the dates.

May 7, 08- Sunroof and the body refinish (paint), May 14,08 back to Willis Honda for Sunroof, still nothing with the paint, on June 3,08 Sunroof still not working correctly, on June 10, 08 the radio started shorting out and changing without touching it, of course looked at it and said it was probably my location, which it was not, then they reset it saying it was not programmed right, okay July 7 08, back to Willis Honda for the Sunroof kept it for a couple of days to finally say it was a defective piece that needed to be replaced.

The next issue was around Sept. maybe earlier, I have all the paperwork from every visit I had there, so the tire pressure light started coming on, I called them again, took it in they looked at it, said it was because the temp. Okay less than a week the light came back on now with the VSA light also, so I decided to buy 4 new tires in Nov 08, got and alignment and had them do the scheduled maintenance over 1100 hundred dollars, so I am thinking this will fix my light coming on because I wanted everything right before I commute to North Jersey on my truck.

Well after getting that, the light was off, then less than a week both lights came back on the VSA and the tire light, I now had to take off work with no pay, they put on the paperwork low tire pressure-Nov 8,08, now I just had all this work done and both lights are back on Dec.15 08 now it has gotten worse, the VSA and Tire light is on with an addition to the ignitions with a buzzing sound like when you turn the key to far back, the shifter will not allow me to press in my button and move my car to any gear without pressing on the VSA off switch, or turning the car on and off multiple times, it is taken me longer and longer to try to get my car to go into gear,

I was so afraid to drive my vehicle, so I called Willis Honda tonight, told them the problem only thing I was told we can not do anything for you, you have to bring it in for a scheduled appointment, I told her I cant just bring my vehicle in like this, this is going to be the 3rd time for the same issue only worse, and I am a Temp so I do not get paid for this, only thing she could say was well the only thing we can do is schedule you an appointment for tomorrow, so instead of getting more and more upset I said fine, but now I had to call my boss and tell her that for the same problem my 2007 CRV was having it is doing it again but worse, so now another day off work with no pay on a job a started less than a month. I had to take off 2 days since working there for the same problem. T

his truck has been so many problems and instead of Willis Honda looking at the many records on this vehicle coming in for problems and saying bring the vehicle in right now and we will look at it, if we can not fix it tonight we will give you a loaner so you can at least go to work. I have never and all my times going there had them say that to me, none of these problems were because of me, but none of these problems were never fixed until multiple visit and this latest one, still a open case. I feel like they should have taken this vehicle back and gave me another one without all of these problems that are not regular wear and tear.

I have missed work, driven back and fourth to Willis Honda for an issue that was suppose to be fixed multiple times, I need my truck to be dependable because I drive a hour and a half to get to work now. They have not been considerate to my needs, my issues I mean after all these problems they see never once did they use my car as priority on their list, it was like once I drove off the lot, customer service drove off with me, I believe my truck is a lemon, if it is not one problem it is another, I just want them to take the truck back and just give me something as long as I don't have to fear for my safety or something else electrical is going to go wrong with this truck. I am barely making enough money to be missing work, or to go back in fourth to a car dealer to repair something that is wrong with the truck, it has been on and on with them and this truck.

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