Richard Lucas Chevrolet

Time is running out to take advantage of the $3,500 rebate and other incentive being offered on purchase of a new 2010 Malibu LT which ends on 04-30-10. Facts: The general manager of Richard Lucas Chevrolet (a.k.a. Woodbridge Auto Center), Jorge *, George *, Jeff (finance manager) and Luke that met with me on 04-16-10 or 04-17-10, mislead me to believe I did not qualify for a new car loan. And again after when Jorge * stated that he spoke with Chase Bank representative who stated was not comfortable in providing me with a loan for a new vehicle, and as much as he tried, I was again denied new vehicle purchase prior signing contract of the second vehicle on 04-21-10.

I now have with Chase Bank an approved loan application for over $19K that I attained myself and Jorge * had agreed to put me in new vehicle on 04-22-10 once my loan was confirmed but once there, he said he was not selling me a new car and threw me out of store stating obscenities at me at which time I filed a harassment complaint after I called township police to Richard Lucas Chevrolet.

A loan amount of about $15,000 appears on record with Chase Bank system for the Certified Used Vehicle that I first signed for on 04-16-10 and returned due to mechanical issues aside fact that Purchase Sales Order had LT model and was actually provided an LS model that was worthless. There is possibly the second vehicle application in process that I signed for on 04-21-10 after dealer took back first vehicle and returned it on 04-22-10 for a thumping noise coming from right front of vehicle that got louder day two after dealer stating on day one when I pointed out the issue but it was not as loud and because the actual vehicle miles as compared to what listed on "window sticker" were more than 4,000, having car worthless than what purchased for because of their dishonesty.

After having Chase Bank dealer representative intervene, I was able to return vehicle signed for on 04-21-10, on 04-23-10 after Richard Lucas (according to Chase Bank rep.) agreed to accept car back being told that the contract was being withdrawn. Richard Lucas Chevrolet now has both vehicles in his possession, yet George * and Jorge * refused on 04-23-10 and 04-24-10 to return my $2,0000 that was to be applied towards my loan. Having another dealer ready with the vehicle I chose today, I opened a Premier Checking account with Chase Bank and was ready to set up auto-deduction when the local branch representative Suk Wan * in East Brunswick, NJ stated that there was a current car loan in the system with a 2009 Mailbu. The VIN provided was that of the first Certified Used Vehicle (2009 Malibu LS) which was returned on Monday, 04-19-10 due to it not being an LT as listed on Sales Purchase Order in addition to having mechanical issues. Calling Chase Bank today about this vehicle being on record with Chase Bank as a current loan, they stated that dealer was the only one that could call in to withdraw the contract. I visited the dealer to speak about this matter, and Jorge * refused to speak to me and instead called Woodbridge Police.

I explained to the two officers present that my situation is that dealer needs to contact Chase Bank's dealer department to state that they want to withdraw my loan on file and make sure that second one was not on file either, as this not being done was holding me from being able to purchase a 2010 Malibu LT elsewhere (since they refused to sell me new vehicle). Officer returned from inside dealership with a document printed from www.***.com, having listed DT ID: *** with Lender ID: ***, APS # *** (Status: Pending). Officer stated that he was told I was to contact Chase Bank to request they call Richard Lucas Chevrolet (a.k.a. Woodbridge Auto Center). (Please note that second vehicle's VIN appears with this document ***, not first vehicle's VIN *** that is in system.)

I called Chase Bank in front of officers on "speakerphone" whose representative clearly stated that it was dealer that needed to call them. Please see email (among others) below from general manager Jorge * sent to me on 04-24-10 in the morning, responding to one I sent on 04-23-10 (also included below). Officer stated that he was told Richard Lucas was deciding on Monday, 04-26-10, if he was returning my $2,000 provided towards loan on 04-16-10, and with no time given, suggested I appear at opening time. I am requesting that I be contacted no later than 04-26-10, as dealer is holding a vehicle for me only through 04-27-10 and rebates totaling $3,500 are not available after 04-30-10.

Dealer is advertising consumer's cost of their vehicles listed as Certified Pre-Owned "selling price." Once the paperwork is presented, dealer then discloses that there is an additional fee for certification and another for reconditioning, pointing to their fine print when asked about these additional fees. Lured in by what they advertise as "selling price" to later be told other fees are added. It seems to be bait and switch tactic. Vehicle I bought is listed in sales order as LT, expecting to have Satellite and OnStar options as is included with LT.

Unable to find radio last night after vehicle given prior signing of contract, I looked it up using the VIN of the car last night, seeing it in their CPO inventory, and vehicle was listed as having that option. At that time, I also realized vehicle is an LS model and not an LT as noted in our purchase order. When asking about the satellite radio and OnStar prior signing contract this morning, explaining I was unable to find it, was given instruction on how to activate satellite radio and to use the buttons on the rear view mirror for OnStar. Doing both, I find out vehicle does not have satellite radio nor OnStar.

Returning car to George L this morning and explaining my frustration not only the surprise fees, but that it does not include satellite radio nor OnStar, and according to terms that I read on purchasing certified Chevrolet Malibu vehicles, I have the right to return the car within three days and 150 miles, as it is a customer satisfaction guarantee. George L stated he would see what he can do about the satellite radio on Monday and that there was nothing he could do on the purchase of vehicle nor purchase price.

I was also told that I would qualify for GM credit with credit scores being in the 600s and after being in dealer for six hours, I was told that we did not qualify for GM credit nor certified vehicle purchase terms. Today, I see that when they submitted my employer information, they only noted that I was self employed and did not include that I worked for state of New Jersey. This was a joint application with my spouse whose employer was included and mine simply stated self employed as was part of my statement when also stating and noting on the employer information request sheet that I work for the state of New Jersey and they're six years now.

I feel that omitting this employer makes a situation that I do not have stable employment and possibly why GM denied me for credit. Chase Bank did provide me with credit after dealer contacted on my behalf. Prior signing contract today, I pointed out to finance manager Jeff that the total we were paying for vehicle summed up to same as if we were purchasing a new 2010 Malibu, factoring in the rebate available. I was told that I needed to qualify for those terms.It was when I requested for a copy of credit report that I discovered employer was omitted. Nothing in writing was provided either that GM denied us credit.

When they told me they were not going to honor the deal i immediately asked for my check back. They stated they deposited my check in a safe and noone could get it until the next morning. I took off work again in the morning to get the check and was told to come back at 1:00 to get it becuase noone was there to open the safe. When I called at 1:00 they stated noone was there to unlock the safe.