I would rate it negative 10 but that's not allowed. I had my Titan pickup towed in because of a bad ECM module that was recalled by Nissan. Upon inspecting my vehicle, they (Pine Belt Service Manager) claimed a bad battery, battery cable, and IPDM. The cost to repair was $900.00. It was still unknown what may be causing the problem. I went there (Pine Belt) and looked at my car and it started right up. I told them not to touch it and that I would be right back to pick it up. The car never started again. I had it towed out. They removed the battery cable and replaced it with a damaged one. They also removed the ECM module that was a factory recalled part (see Nissan's recall notice). I notified Nissan Corporation, who did nothing. I will file criminal mischief charges soon.
Consumer Complaints & Reviews


I negotiated a price and gave a credit card deposit. Then, I got a call and they wanted an additional $4,000 because they sold a car that they did not have.

I brought my vehicle in on several separate visits to have repairs made. It was due to the poor construction of my vehicle. The car has flooded twice due to Nissan poorly inspecting the vehicle before selling to me. The service department first tried to blame the issues on me, suggesting that I parked the vehicle in a high flood zone. Then, they realized that it was an issue from Nissan, as the car was not inspected properly before delivery. Now I am having electrical issues with brake lights flashing along with loud noises coming from the motor.

I purchased my Nissan Quest on December 2009. I took the vehicle for repair on brakes because the car would shake when braking. This had happened three times because the dealer kept putting cheap brake pads. I already paid $300.00 for the repairs and the dealer wants me to pay again for the same repair. When I asked about the warranty, Ken said he cannot use up all the time because he has to pay his technician, but the technician is not doing a good job. I need help solving this issue. The vehicle did not pass the inspection because of an EGR valve that was broken since god knows when. Rotors have also worn out, as well as the pads too.

I brought my Nissan Xterra in for an oil change and to have a check engine light diagnosed. Before bringing my SUV in for repair, I bought a DTC scanner to diagnose the check engine light. The DTC scanner returned an engine code of P0456. I looked up code P0456 and it had to do with evaporative emission control system leak detected.
My SUV has 46,851 miles on it and still covered under warranty. By federal law, dealers have to make sure their cars abide by emission control laws. Before going to the dealer, I turned off the check engine light using my DTC scanner. I didn't erase any codes but just turned off the DTC scanner. The DTC scanner I bought doesn't have the capability to reprogram the engine codes. Mine is a simple scanner that can only read the codes.
When I asked the service technician to check for engine codes, she said she couldn't perform that task unless the check engine light was on. I explained to her that I turned off the light prior to coming to the dealership. After arguing for half an hour, she finally agreed to check the engine codes. Another half hour passed and she said that their scanners were being reprogrammed and they wouldn't be available. I told her I had my scanner in the car and would be willing to show her the codes.
She sent the technician around and he brought the vehicle into the garage. I was of the understanding I would scan the car and show him the error codes. Next thing, he comes out and tells me that no codes are showing up. By some miracle, the engine diagnostic reset itself from the time I read the codes at my house and drove to the dealer. Obviously, they reset the codes at the dealership because they don't want to be responsible for the warranty work.
The car will be unable to pass inspection and is not running at peak efficiency.

Two weeks ago My wife called Toms River Nissan and stated we would like to turn in our Infinity- the lease is now up and paperwork shows I can bring this car their. We left a message for Manny the return guy. After two or hree more messages we lft and no response we call and asked for the manager Vinny G who had Manny call back later that day. Manny called and we set a date for a Friday- last week. A snow storm was approaching so we called and left another message stating we can not make Firday and would like a reschedule, Again two days no response.
I called and asked for Manny and he answered- he made a rude remark stating we cancelled, I said I just want to drop off this Infinity, he then said they don't take back infinitys. I said why didn't you state that two weeks ago/ He then hung up on me. I called back and asked for his mgr., The assistant manager basicaly stood up for the rude rep and also threatened to hang up. The GM got on the phone and wnet on and on why am I am I making a big deal about this and I shouldn't. Why didn't the Guy manny call back the first 3 times? Why after I reached him the aftedr the storm did he now say we don't take back Infinitys?? VERY BAD SALES REPS AT PINE BELT NISSAN- THE WROST I HAVE EVER CAME INTO CONTACT WITH.

form Pine Belt Nissan. They lied and told me the fianace company would not finance unless I purchased the extra warrenty. Within a week the check engine
light came on and the back brakes were faulty. The serviced the brakes and cut the light off. I would take the car in for servicing and kept complaing about the check engine light.
The ECM unit went out on the car, I had to pay almost 1700 for used part. They kept saying about the converter, which they knew it was bad when they sold me the car. I contacted Nissan HQ, nothing was ever done about. I see on their complaint page several 2001 Maxima converters went bad. That shoul have been a recall. People need to not buy there products so they can go under. This needs to be investigated.

This is not the first time I had a problem with this dealership. On jan.14 2009 My 04 nissan maxima would not RUN, It would turn over, start and then stall. I told Greg this. He told me that they could not diagnose the problem without replacing the battery at @ $180. I know that was not the cause of the no run problem. If your battery is bad the car does not turn over. This car would turnover and start. it would not run after it started, Greg said that they knew the battery was bad because it needed a jump to get it started. I asked him if that was the cause of the no run issue and if so to put that on the receipt. he said OK. But later called me back to say these cars have a cold start issue. I think he just wanted to cover his ass. according to him there is no recall or anything to fix the cold start issue.
I know as an A.S.E. Certified mechanic myself that the issue is a fuel starvation problem. most likely a frozen fuel line. They wouldn't even look at the car without replacing the battery. When I asked greg how do you know the battery is bad he said they had to jump it to get it running. I said great! the cars running right? I brought it in because it would not run. leave it running and I will pick it up in 5 min. I took it home, drained the fuel line and put gas line antifreeze in the tank at a cost of 2.95. Problem solved.
The technicians and the sales and service staff are inapt at doing there job and show a disrespect to the intelligence of their customers for a gain in profit. It is my belief that they do this to all their customers. I just happen to be a mechanic and seen their little scheme to pad the bill so to speak. At a dealership that I had worked for the cost for the repair would be 1hr labor at $100 and 2.95 for the gas line antifreeze 102.95 plus tax. They wanted $180 for the battery. plus whatever else they could con me for before they even get to the cause of the problem before I stopped them.
Loss of time from work to fix the car myself in my driveway in a snowstorm...NO FUN.

I purchased my 2003 Maxima in Dec of 2002. I was excited and loved the car. Two weeks after I purchased my Maxima, I was watching the news to find out that the Xenon headlights were being stolen. I contacted the sales rep Mike Tassaro about what I had heard on the news. His response to me was about a month ago 30 of our Maxima's on our lot had their headlights stolen. Okay he failed to tell me that when I was in to purchase the car.
One month later I had heard about the Anti-theft kit they were installing in the cars. I was told to bring my car in , so I did. I was also told that this would prevent the thiefs from stealing my headlights.
Well on August 13th 2004 My husband walk out to find the front of my car a wreck they damaged my bumper,broke my grill and stole my headlights. So basically the Aniti-Thief kits do not work.
That day I drove my car to Nissan as is, unfortunely I can't afford to put a down payment on a new car and pay to have it fixed also. I called the manager Steve at Nissan and explained my situtation. I can get the car fixed pay the 500.00 deductible and put 500.00 down on a new car, or they fix the car and I'll put 1000.00 down on a new car. He told me to bring my car in so they can take a look at it.
When I arrived at Nissan they asked me what I was interested in , I told them maybe a Nissan Pathfinder. They had me take the 2004 Pathfinder for a ride(wasn't fully loaded).The MSRP was 30000.00. While I was gone they called to see how much the buy out of my lease was 20000.00. When I came back from my ride in the Pathfinder, the sales rep (don't remember his name) sat me down. He had a plain white peice of paper with writting on it. They wanted me to put down 2600.00 on the Pathfinder and my payments for a 5 yr LEASE would be 469.00 a month with tax. He really must of thought I was an idiot! Nissan was only willing to give me 13000.00 for the car with the missing headlights and like I said the buy out was 20000.00 they tacked on that 7000.00 difference to the price of Pathfinder (27000.00 +7000.00. So for a 2004 left over they would of expected me to pay almost 35000.00. I told them this is unexceptable and walked out. I think the way they treat their customers is wrong.
Truly Nissan should be responsible and replace the headlights and damaged parts at no cost. I understand it is not their fault for trying to make the cars better looking, but they should of explained to the customers what was going on with the headlights instead of being more concerned about making a deal!
And if the customers feel this way about their deductibles , just think about how much money the car insurance companys are losing.

My 99 alero with v6 engine had 48741 miles in jan 2002 and it stared leaking dexcool. I took it to the dealer and they had to replace gasket and serpentine belt because it was coolant soaked. The total cost was 1088.19, now during an oil change on 1/31/04 at a local mechanic shop, they told me my intake manifold gasket leaks at four corners.
Also after the dealer fixed in 2002, I called GM and explained my situation and they told me to send them all my original receipts of repair work. I them waited to here from them so I called after about a three weeks. they told me on the phone that it looked like i would be reimbursed but i got no reply after that comversation.
So I called again and this time I was put on hold for 10 minutes while they reviewed my complaint and their response was that if ther was a problem with gasket it would have happened right away when I bought the car.
since my car was past warranty I had to pay 1088.19 for this repair.I also had to have my water pump replaced the same day they chaned my gasket and belt.

SPOT DELIVERY SCAM - My husband Christopher and I bought a 2003 Nissan Xterra from this dealership three weeks ago. We were called back last week saying that the financing fell through and we have to pay about $25 a month more than we originally signed up for. We agreed to this. Then two days ago they called back again saying the financing fell through.
Now - my husband is an idependent computer consultant (only for the past 2 months)so for the past 2 months he can't actually produce a formal proof of income, however, he worked fulltime for years before this! And he has made PLENTY of money so far in the past 2 months. The dealership said that the bank is not approving this and is demanding that we return the vehicle!!
It is extremely embarrasing!!! It is our first new vehicle ever, and we were SO happy driving it for the past 3 weeks. It was so great to finally be driving a car that dosn't sound like it's about to explode! this is just absolutely ridiculous.
My husband makes about $2500 dollars a month and I make about $1600 a month, we have enough to make the $450/month payments! This is just absolutely RIDICULOUS!! We also put down $1500 for the car and we might have to PAY for the miles that we already drove, which is NOT OUR FAULT! This is ridiculous!

I bought my car a 1996 Nissan Altima in 1999. I bought their extended warranty. I have had more problems with this car than I can describe. I started having problems with the car after 2 weeks of ownership. They did not want to fix anything. My sunroof was leaking, it was making bad rattling sounds. They were telling me that it was not their problem. My exhaust cracked right in half after having the car 2 months. My gas gage stopped working. My gas tank started leaking. My speedometer does not read right. I put $3,000 cash down on this car.
It was like pulling teeth to get anything fixed right. After battling back and forth and numerous visits, they fixed the leak in my sunroof, but did not fix the noise...the manager told me that he could put me in a brand new Cadillac that they had and it would rattle...that was their excuse. The manager also told me after I had the car for two months...you have been having too many problems with this car...come down to the lot and see if you like anything else from our used inventory. So I did...All for the same price of my car and cheaper. Well you know what that same manager told me...you need to put down another 2,000 dollars to keep your payments the same.
I told him I had put $3,000 down on the car I am driving two months ago, I am not going to spend even more money. So the deal was off. It took my car three times to get them to see the problem with the gas tank. My transmission does not always go into gear, but they never saw that problem everytime I brought the car back to them. One day my driver side wiper stopped working...they charged me for it. They ordered a new speedometer head unit for me....they told me that I would have to bring the car back, and they would call me when it was in...thay never called me, and when I had it brought in a few weeks later to have the gas tank fixed, they avoided the speedometer subject, and acted as if they did not know anything...it never got replaced like it was supposed to. They also charged me for window etching that was never done. My fiancee's mother had bought her Nissan Sentra the same day I bought my car, and she had so many problems with that car, that they did not want to fix, that she had to trade the car in for another car to another car dealer.
I have had this car for two years. I am stuck with a car that is so unrealiable. I paid 14,000 for this car from them. If I wanted to trade the car in...I owe more than the car is worth...so my car payments on anything else would be alot higher. Everyday I am fearful that something else is going to break. I have learned my lesson to never buy from a dealer that only cares about their pocket, and to never buy another used car.