Complain about a product or service

Pine Belt Chevrolet

Lakewood & Toms River, NJ

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Suzanne of Freehold, NJ September 10, 2009

My husband and I went into the dealership to see what we could find out about cash for cars as we had a 1999 explorer. It qualified for 3500 and we traded it for a 2009 Chevrolet Colorado. We were approved for 0%financing and the estimated payment was 255. The dealership was busy and very hectic. We finally got to our paperwork and the gentleman that helped us, his first name was MO, rushed us thru. He kept saying he had others waiting. We found out later he isnt even an F and I guy.

As we looked thru the contract, I noticed an error on the DMV fees. We were trasnferring plates and they had us getting new ones. They corrected this. We then talked about and extended warranty, which "MO" said would only cost an additional 11/month. On that premise, we agreed. We finished all the paperwork and went home. We looked back over the contract now that we had some quiet time and werent being rushed, and noticed that the extended warranty was 1795. This surprised us, as 11x12x6(how many years at 0%) only equals 792.

I called the dealership the next morning, as they were closed that night and asked for "MO". He couldnt explain. He went from we lowered the price of the vehicle, to compensate for the warranty, to we discounted the warranty. He couldnt give me a straight answer. I went over to the dealership with the contract and asked them to cancel it and give us back our truck. He said that was impossible that he would take back the truck, minus 25% and would not give us our truck back. I asked if he could cancel the warranty and re write the contract.

The reason it came out so different was the cost of the truck for 0& for 6 years was really only 137. The warranty was really 29/month. We felt like we were tricked. I lef the dealership. My husband called the Lakewood office and spoketo a supervisor who asked us to come back in. We went back and they magically gave us 2 options, cancel the warranty or take it at cost. We were able to work it out and we left. We discovered in conversation that they were so busy that 3 different people looked at our deal and did 3 different things, but never spoke to each other, thus creating the confusion. Their reply...We sold 25 cars that day, what do you expect. We had to do things fast.

Fastforward to today. We got a call the the registration was in. I went to pick it up and they ask mefor 320. I am taken aback and we included DMV fees in the deal. They tell me that they can't trasnfer our old plates as the trucks are different weight classes. I asked why we were not notified. The cashier says we dont normally call you, the F and I manager says, oh I'm surprised and "MO" says, well we are telling you now, what more do you want. I did not go there expecting to pay anything. The Explorer and the Colorado fall under the same weight class according to DMV.

So now we feel like another attempt to get money from us. I called the same man who helped us last time and he is out till Tuesday on vacation. Our registration on the truck(temp) is expiring and we cannot drive the truck. "MO" continually asked me why I blamed him, he felt he did nothing wrong. This has been a very stressful situation and I regret purchasing this truck from this dealership. The salesman who helped us said it happens all the time. We now have to come up with an additional 320 and our payment is higher than we had originally wanted and agreed upon.

nancy of manchester, NJ August 11, 2009

Spoke with internet sales. Put deal together was told vehicle was ready and there was 2 others on the lot. Was told not to worry about the deposit just come in. Towed in my clunker trade in. When I got there the salesman was rude told me the truck was sold and they only had trucks with 6' beds when we needed a 8'. Patrick also compalined to me that he was workign on his day off. Spoke with management who told me he would tow the truck where we needed brought no return call.

This was a bait and switch situation and I feel that there was a verbal agreement and I would like to be reimbursed for the tow cost of 300 from my home to the dealer and then to the other dealer. THEY ARE ABUSING THE CASH FOR CLUNKERS

Wendy of Neptune, NJ December 26, 2008

Wendy of Neptune NJ (12/26/08)
I purchased a new 2008 Chevrolet cobalt in October 2008. At that time I was told the car had on star (because it is standard in all GM cars). The salesman pointed out the on star product, but didnt go over it. When I got home I was unable to locate the on star device, so I decided to look through the owners manual....which was not in the glove box or any other compartment in the car. I then called the salesman and was told he no longer works for Pine belt. I was put through to Rich the manager who after three phone calls promised I would soon have one, oh and my car does not have on-star. Well three months have gone by and I have yet to receive my owners manual or service guide and Rich is not returning my phone calls.

to date i have not received my owners manual or service guide.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top | Dealers