Pine Belt Chevrolet

In May 2010, Chevy MonteCarlo 2002 SS had a thermal event. We were directed by GM corporate to have it brought to a dealership to be the eyes of GM. In mid May 2010, it was towed (via Onstar call) to Pine Belt Chevy. The car needed a wire harness. AJ, the service manager assured me it would be no problem. He would find one. Shortly thereafter, he did, but it was the wrong one. The next one had frayed wires. I was calling every few days for updates, then one a week. I never get calls back from him. In February 2011, I received a call from Steve (found out new service manager who had started in Sept 2010) about my car and said they would work on getting the part. Sometime around June, they found a part in Georgia. I kept checking on the progress. Finally, I got my car back in November 2011, 18 months later. As for the rating, negative stars was not an option.

I went there to buy a new equinox. Looking for one with sunroof, Joe and I exchanged several calls we went to test drive the car while waiting for the one we wanted to come in. While there, Joe offers us a used car LTZ with 14000mi, said we could get a better deal on used because the first owner took the hit we asked, " How much and who owned the car before?"

He said, we would find out and call us as the car was at their freehold lot. We went home looked the car up on internet it was selling for $27, 969. Joe called me back 2 days later and told me he spoke to his manager and we could get the car for $28,870, I told him I would call him right back I had to speak to my wife. Instead, I looked the car up again on internet to find out the car was now selling for $26,909.

2,000 dollars cheaper than he wanted. I called him on it and was told he had to make a profit on it but would sell it to me for the $26909. I told him we were no longer interested in buying a Chevy, we would buy ford instead the manager then called and covered for the salesman. Shame, shame. Bought a Ford that same night at downs ford. They have full disclosure, no tricks.

I just bought a brand new box truck from pine belt Chevy and I'm having huge amounts of water leaking into my cab. Three times at the dealer and still haven't fixed my problem. I went in to speak to the sales manager. He didn't even step out of his office as he was to busy to help a customer. Once I purchased not one but two brand new trucks from them at the same time. That's what really bugs me, not even to apologize. Now I'm stuck with this lemon and I need it for my business. I have put a compliant in with Chevy and also I'm speaking to a lawyer about this because this is just so unfair. I would not recommend my worst enemy to this dealership!

My husband and I went into the dealership to see what we could find out about cash for cars as we had a 1999 explorer. It qualified for $3500 and we traded it for a 2009 Chevrolet Colorado. We were approved for 0%financing and the estimated payment was $255. The dealership was busy and very hectic. We finally got to our paperwork and the gentleman that helped us, his first name was MO, rushed us thru. He kept saying he had others waiting. We found out later he isnt even an F and I guy.

As we looked thru the contract, I noticed an error on the DMV fees. We were trasnferring plates and they had us getting new ones. They corrected this. We then talked about and extended warranty, which "MO" said would only cost an additional $11/month. On that premise, we agreed. We finished all the paperwork and went home. We looked back over the contract now that we had some quiet time and werent being rushed, and noticed that the extended warranty was $1795. This surprised us, as $11x12x6(how many years at 0%) only equals $792.

I called the dealership the next morning, as they were closed that night and asked for "MO". He couldnt explain. He went from we lowered the price of the vehicle, to compensate for the warranty, to we discounted the warranty. He couldnt give me a straight answer. I went over to the dealership with the contract and asked them to cancel it and give us back our truck. He said that was impossible that he would take back the truck, minus 25% and would not give us our truck back. I asked if he could cancel the warranty and re write the contract.

The reason it came out so different was the cost of the truck for 0& for 6 years was really only $137. The warranty was really $29/month. We felt like we were tricked. I lef the dealership. My husband called the Lakewood office and spoketo a supervisor who asked us to come back in. We went back and they magically gave us 2 options, cancel the warranty or take it at cost. We were able to work it out and we left. We discovered in conversation that they were so busy that 3 different people looked at our deal and did 3 different things, but never spoke to each other, thus creating the confusion. Their reply...We sold 25 cars that day, what do you expect. We had to do things fast.

Fastforward to today. We got a call the the registration was in. I went to pick it up and they ask mefor $320. I am taken aback and we included DMV fees in the deal. They tell me that they can't trasnfer our old plates as the trucks are different weight classes. I asked why we were not notified. The cashier says we dont normally call you, the F and I manager says, oh I'm surprised and "MO" says, well we are telling you now, what more do you want. I did not go there expecting to pay anything. The Explorer and the Colorado fall under the same weight class according to DMV.

So now we feel like another attempt to get money from us. I called the same man who helped us last time and he is out till Tuesday on vacation. Our registration on the truck(temp) is expiring and we cannot drive the truck. "MO" continually asked me why I blamed him, he felt he did nothing wrong. This has been a very stressful situation and I regret purchasing this truck from this dealership. The salesman who helped us said it happens all the time. We now have to come up with an additional $320 and our payment is higher than we had originally wanted and agreed upon.

Spoke with internet sales. Put deal together was told vehicle was ready and there was 2 others on the lot. Was told not to worry about the deposit just come in. Towed in my clunker trade in. When I got there the salesman was rude told me the truck was sold and they only had trucks with 6' beds when we needed a 8'. Patrick also compalined to me that he was workign on his day off. Spoke with management who told me he would tow the truck where we needed brought no return call.

This was a bait and switch situation and I feel that there was a verbal agreement and I would like to be reimbursed for the tow cost of 300 from my home to the dealer and then to the other dealer. THEY ARE ABUSING THE CASH FOR CLUNKERS

I had purchased an Equinox 2006, it had many problems. So, I returned it with in 8 months. Toward a new vehicle. which is a chevy truck. I had paid $400.00 dollars for a 4 year registration. On the Equinox. When I returned the Equinox and purchased the truck they told me to pay registration fees of another $400.00. I then followed the paper work for DMV for restration fees returned. along with reciept and licese plate return.

I recieve a letter from DMV that I could not recieve the money back for the 3 years of regstration. but i feel that i over paid them. i paid $400.00 for the Equinox and then paid another $400.00 dollar again for the new truck. I should have been prorated some how. please help.

lose of money on Registration fees. please help i paid $800.00 dollars for registration fees for 4 years. it does not make since.

I purchased a new 2008 Chevrolet cobalt in October 2008. At that time I was told the car had on star (because it is standard in all GM cars). The salesman pointed out the on star product, but didnt go over it. When I got home I was unable to locate the on star device, so I decided to look through the owners manual....which was not in the glove box or any other compartment in the car. I then called the salesman and was told he no longer works for Pine belt. I was put through to Rich the manager who after three phone calls promised I would soon have one, oh and my car does not have on-star. Well three months have gone by and I have yet to receive my owners manual or service guide and Rich is not returning my phone calls.

to date i have not received my owners manual or service guide.

I was 19 at the time and my vehicle that I had the transmission blew So I decided to go buy a brand new vehicle from Pine Belt Chevrolet. I was interested in the Chevrolet Cobalt LS 4 door 2007 brand new with 16miles on it. The salesperson was Kevin (who now doesn't even work there they told me he got fired). Since I was a first time buyer I was qualified to purchase a brand new vehicle. My credit was a zero. I wanted to build my credit up so I thought this would be the perfect way to build it.

Kevin ran my credit and everything and came back to tell me that I didn't qualify for the power windows, seats, ect. So I said okay i'll just get the crank up windows and such. Wasn't that big of a deal. They didn't even tell me that I was even qualified for a loan from any bank. Considering I am disabled and collected almost 1grand a month from social security disability and bought in proof of income. THEY OVERPRICED ME ON MY VEHICLE! THEY CHARGED ME OVER 19 GRAND FOR A CHEVROLET COBALT WHEN A CAR LIKE THAT SHOULD BE GOING FOR NO MORE THAN 12 GRAND! KELLY BLUE BOOK VALUE FOR A CHEVROLET COBALT LS 4DOOR IS PRICED JUST UNDER 16 GRAND.

Well about a month ago I started to try to find something bigger for an automobile and was looking into buying a used mini van. I applied online for financing and was contacted by Pine Belt Chevrolet in Eatontown, NJ and was told that they work with those with bad credit and would be able to help me. Well that they did. I drove out of there that day with a 2005 Grand Caravan. They gave me $1000.00 trade for the car I gave them and I also gave them $100.00 of my own money.

I signed all the paper work for the financing and for the car and have had the van ever since. Well 3 weeks after signing the paperwork the car dealer called me and told me that the bank needed more information since my will not verify that I worked for them for 10 years. They only will verify that I have been with them for a couple months. So I then went to Social Security and got paper work from them verifying my employment history with Walmart and the Finance Company said that would be fine and that would be enough for them to go ahead and finish the deal.

As of today I was told that it is still possible that I may have to bring back the van after having signed for it and has been driving it for a month. I told them that if I have to give it back they have to bring me back my original car. They told me we are sorry but we junked that car and no longer have it and there is nothing we can do for you there. I asked them how could they have gotten rid of it if I never signed title over to them yet.

I still have possession of the title. I didnt have it the day I went there and they told me to bring it when I picked up my new tags. Well my temp tag expired yesterday and they told me they will not release my new tags and registration to me at this point since they dont have any idea if the bank is going to approve my financing. I am now running around with an illegal temp and registration because of this. I have been back and forth to the dealership several times and it is not an easy trip as I live in Lumberton, NJ about 2 hours south of Pine Belt Chevy.

I cannot find anyone that can help me with this. I may lose the van and they sold or junked my trade in car and without transportation I will lose my job at the Marlton, NJ Walmart. They said they dont even have to compensate me for the car they junked. How can they do that. How can I lose everything with no compensation for what I lost. I dont think it should be legal for them to take my other car and junk it without title and then if they take back the van not give me anything to make up for it.

My credit union has repeatedly asked me for the title of the vehicle so that they be the lien holder to car. I have forwarded this information to Pine Belt. As the car was paid for in it's entirety with a check from the credit union either the credit union or myself should have recieved the title as they,the car company...should be out of the loop, in theory.

They said they would send the information, I have recieved word from the credit union that a copy of the title will not suffice and the if the original is not sent that there will be a forfeiture of my loan. I just want my credit union to have the information they require to continue with my loan as I have been paying this loan since day one without fail and the car was bought for my wife.All they want is the title (original) sent to them so they can be listed as the lienholder.

I bought a 2003 Chevy s-10 pick-up truck from them new in 2004 (as a left -over). The sales man was good. However, the lack of service I received after the sale was horrible. I wen to the service center because the paint was peeling off the side of my doors. They said I must have hit something when opening up the door. I told them that this was not true, I was very careful with my brand new truck.

They said well we can put on a molding to protect the paint from falling off. I agreed since they were doing this free of chare. However, after a few weeks the molding started falling off. When I tried to amke in appointment to fix this they wanted my truck for the entir eday just to put the molding back on (they originaly put on in front of me in less than 10 minutes).

2) When driving my truck was very loud and rain came in on the driver's side. I brought it to the dealer. They looked at it and said it was fine. I asked well why does it leak, they stated that they did not see a problem.

3) The buttons on the radioni get hot and the paint peeled off. I brought it to the dealer and the dealer said the buttons got hot because of the lights. They replaced the radion because the paint peeled off however the buttons still get hot.

4) I have called the dealer numerous times to schedule appointments to look at my truck however none of my calls for an appointment were ever returned.

5) Also the third handle (for the inside door) broke off one day when I went to open it.

I am very disappointed with the lack of service I received from the dealer. Everytime I brought my truck to the dealer, they always said there was nothing wrong with the truck or it was my fault!

I went to Pin Belt Chevy on 3/25/05 to lease a suv and though it would be a good suv, well i was wrong. I have had to brought this truck to service about five times now. On the truck/suv the problems are with the brakes mostly, but sometimes the eletrical acts up too. The engine light has come on a few times this past month and when it did the whole truck shook badly.

I also have contacted the Lemon Law, but its taking forever to get my truck seen by someone from them. I am very worried about get into an accident. Well i did already, but a worse one which will cause death. I want out of this truck, but getting no where fast.

Truck has damage to the front, right panel and light got hit. This is just a small accident, will there be more? Probably with this truck acting the way it has. I'm Very Worried!!!

My husband & I purchased a 2003 trailblazer 3 months ago. We finally had to go to another dealership to find out exactly what was wrong with our on-star program. We were promised license plates w/in 2 wks and they did not come for almost 4 wks, we were asked to bring back the customer survey so we could get a free oilchange. My husband even had to drive the salesman home one night because he did not have a car!

On 11/13/03 sat with David Spencer and Anthony Paparella sales managerto complete purchase of 2004, extended cab,Fleetside short box, trim level LS, pick up truck.The only option requested was a locking differencial. A simple and stright foreword order. A price was agreed upon and a $2500.00 deposit was made. On 11/21/03 a message was left on my answering machine that there was a problem with the order. On the 22nd I contacted Pine Belt and was told the engine I requested was not available in that model. Since I did not care what enging came in the model the standard enging would be fine.

I relayed that to Mr. Nash who promptly told me that the truck could not be ordered with a 6 cylinder engine and I should come pick up my deposit.I asked to speak to someone of higher authority and after much to do was connected with Mr.Mark Collins. Mr Collins told me that if I wanted that truck it would cost me an additional $1500.00.He also told me if that was not acceptable to come pick up my deposit.

I asked if I could speak with him personally and a meeting was scheduled for the morning of11/24/03 at 10AM.This was mutually agreed upon. I arrived at 9:50 AM on the morning of the 24th but Mr. Collins was not there. I waited until 10:30AM at which time I told Mr. Nash I wanted my money returned. It is my opinion that this sale was never planned until an additional $1500.00 was paid for this vehicle. My reason for thinking this isfor an order as simple and stright foreword as this, to a dealer who sells as many vehicles as Pine Belt, to have such a radical price change is hard to believe.

Aside from the agrivation, time and mileage spent traveling back abd forth I suffered very little economic damage.

In approx 1999, purchased a used auto, a 1996 Oldsmobile Delta 88. Salesperson indicated it cost $10,000. We also traded in a Lincoln towncar. We took home Olds. that night. Were told interest would be high because of a past bankruptcy (about 3 yrs prior). Were told approx. mo. payments. We were still under belief it cost $10,000. Contract prices were explained away to us.

Last yr. we contacted bank for payoff figure. Surprised at the high figure, they told us the principal alone was $18,000! THe car had cost us somewhere between $15 and $18 thousand. Still can't figure out. But definitely more than the $10,000 we were quoted.They also guaranteed (emphasis) that we could come back after one year of on-time payments and guaranteed to refinance at lower rate. That was only reason we agreed to purchase at the monthy figure.At end of year and half, of no late payments, we went back only to hear that we needed several thousand downpayment.ENtire transaction was fraudulent.Never would have agreed to that price for that car on those terms if they had been upfront and explained honestly.

We did file written complaint with local consumer affairs. Pine Belt sent an unsatisfactory and very rude letter. Basically saying we are only looking for money. They also said they NEVER tell customer refi is guaranteed. That's outright not true. More importantly is that we are still stuck with high interest and incorrect sales price. They quoted us $10,000. They charged us somewhere between $5,000 and 8,000 MORE than this for the price of the car besides all the other 'fees'. They deny quoting the $10,000 to us.

We could have purchased BRAND NEW for $12-14,000 and had been looking at new, but told them we couldnt afford that much. No way would we have purchased three yr old car for that price. Especially when we told them that and again, NEW vehicles at that time were on their lot for $12-14,000.