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Open Road Nissan

Morristown, NJ

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Charles of West Orange , NJ August 6, 2009

I purchased a used 2003 Altima in July from this company. I requested that my mechanic check it out before I purchased it. It had low mileage and appeared in good shape. My first mistake was giving 300 in cash to the salesman for a lower rate. I figured no harm no foul. Secondly After a decent test drive I took the car to my mechanic. I also took it to Midas and Sears. I was told by all three who had no idea about each other that I needed two front brake pads, front rotors, struts, front strut mounts and a serpentine belt.

When I presented this list on the phone to the sales rep he said he would get back to me. I received a return call from the Service manager who demanded to meet with my mechanic. He stood by the way the car was and said I need to spaek to the GM. J. Kraus stood by his mechanics statement until i said i had paperwork from Midas and Sears echoing what my mechanic said. At that point he said he would replace the brake pads and "sharpen" the rotors. I decided to go with that. I did not mind the investment if they would give me some leave way.

I purchased the vehicle on the 21st of July. Saturday August 1st the vehicle stalled at a light. It started right back up and i proceeded to the next light where I promptly stalled again. I then proceeded home. At the time when i get out of my car the window was opened when I closed the door. Up to this point I had not had the windows down whenever I closed the door. When I did there was a horrible rattle like something was loose. I made a service appointment. I explained everthing to the check in person who refused to come out side and listen to the rattle.

Later that day I received a message fform J. Kraus telling me to call him. He told me that the car has stalled from clooged fuel injectors and that it would cost me 169. The window would be another 200 or so. I went down there to speak with him. He first told me that I had a 30 day "Power train" warranty. This did not cover the injector or window and that I had not mentioned the window before. Mind you I have had the car for 2 weeks.

He then told me I must have used cheap gas and gotten sludge. i told him I had the receipts for my two fill ups fron Sunoco in the car both Premium. I said "these are not problems that are three months out, this is two weeks after purchase". I also told him that though not a mechanic a clogged injector would sputter and chug out not just shut off the car. He then told me it was too late the car was mine and he was not making any more allocations.

I realized then that I had been taken and that he could care less. I also knew that this would now cost me but not here. I told him I wanted my car. He looked like I shot him. I then told him I realized that he had jerked me and that I would not only report him but he would be sorry. After a heated exchange he demaded I leave. I demanded my car. He called the police. They actually had to make him give me my car as he was more concerned with the ejection of unsatisfied customer form the dealership than any type of customer service. Again I have not had the car for one month and do not even have the plates.

I will have to pay for having this car brought to speed. I was not expecting a new performing car but I was expecting something decent that would need minimum immediate assistance. I spent literally hours on the phone mainly on hold. I shopped around for this car. ThoughtI had a deal. I did. A bad one.

Debi of Denville, NJ July 13, 2009

We called the dealership on a Thursday to ask about buying out our lease. No one ever got back to us. On Monday we called again and spoke to a Mr. P who told us he was the finance guy. We drove to the dealership with our two young boys in tow. When we we spoke to Mr. P who was not in fact the finance guy as he had told us he was on the phone. We told him what we wanted...to buy out our 2006 Nissan Murano from the lease and the we wanted a 6 year buy out. He first insulted us by saying that we probably wouldn't qualify for that as only the those with best credit get it.

We rest assured, we did qualify as we have excellent credit. He told us we qualified and that to get the financing we would have to put down 1,500 and that our payment would remain the same. However, when I ran the numbers on my loan calculator, they were off by almost 40 a month. When I asked why, they couldn't answer us. It didn't matter because we had no intention of putting any money down. We spoke to a Mr. F who was the finance guy and he said this was the only way to get the loan. We said we would go to our credit union for the money and he said ok, call me when you get it and I'll fax them over the paperwork. On Friday, we secured financing with our credit union and called Mr. F for the numbers.

For 3 hours he played games with us everytime we called...I'm to busy, I can't find the numbers, yada yada yada. Finally the credit union called. A Mr. L sent over the buyout numbers. These numbers were now 500 more then they were on Monday and when I asked why he said that was the dealerships cut of the transaction. We were in the credit union at the time signing the loan papers. I was furious and said we wouldn't pay it. He said if we wanted to buy our car, then we would HAVE to pay it and he laughed. Besides being infuriating, it was embarrassing and humiliating. Our credit union rep then called Nissan Motor Acceptance directly and they were able to help us complete the buyout and at a cost that was 1,200 less then what the dealer was trying to get us to pay with all of their documentation fees and dealer cut. I then called Nissan to file a complaint with them and spoke to a lovely man who seemed to really understand how horrified and disgusted we were.

He stated another rep would call back by Monday at 5 PM. She called this morning and was absolutely awful. No customer service personality at all. She said there was nothing she could do about this situation as the dealership was privately owned and they had no control over them. I said to her that that was ridiculous. These people represent Nissan, they are the face of Nissan to us consumers. She said why she's sorry this happened there was nothing she was going to do about it. I as a consumer am absolutely appalled by this behavior both by the dealership and the customer service rep. If the economy weren't the way it is right now, I would turn in my lease and buy an American Car!

This was my first purchase of a foreign car and while I truly love the car and enjoy it...I will NEVER purchase another Nissan again. There are too many other ways to spend my hard earned money. I do not need to be run around, wasting valuable time and money hauling my poor toddlers around for this nonsense. I deserve better as does my family. For 36,000 I can buy a lot of different cars out there and intend to do so next time we need a vehicle.

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