Complain about a product or service

North Plainfield Nissan

North Plainfield, NJ

Rhona of Edison, NJ January 24, 2010

Originally I had a problem with the new brakes I received from the Menlo Park, Route 1 Midas location-732-494-3322 in May of 2009 that cost me 782.00, which may be a separate complaint I will have to make. As a result of going back to Midas on 3 occassions to fix the original brake job with no resolve, on Saturday January 09, 2010 I went to North Plainfield Nissan Service to find out why I kept hearing a lot of creaking noise/vibrations every time I stepped on the brakes. The North Plainfield Service Manager - Richie said that "I was an abused woman", after I told him I needed to have my brakes checked and that I was experiencing fluttering,vibrating and that I could feel the vibration in my steering as well when I stepped on the brakes. He told me that Midas did not surface/cut the rotors. So, he advised that the rotors for the front and back brakes would be resurfaced @ 150.00 each for Front and Back brakes. He also recommended that I get the Coolant System flushed. The bill also included a Transmission Service for 100.00. I waited 4 hours for them to complete the service, and was charged 500.00 for Labor alone. The cost for parts was 132.75, miscellaneous charges were 4.35, and tax was 44.47. The total bill was 681.57.

By Monday January 11, 2010, I was still experiencing creaking and fluttering vibrations whenever I stepped on the brakes. So, I conducted a search for Nissan Service Departments with good ratings. I found excellent reviews for the East Windsor Nissan Service Department. So I made an appointment for Saturday at 12 noon. When I got there they were behind and booked solid. So I made another appointment for January 18, 2010 to have the brakes checked. After the car was checked by East Windsor's Service Department, I was advised that I needed a replacement of the Front and Rear Brake Pads with shim kits, and my tires needed to be rotated and balanced. He basically did another brake job on my car. I was charged 287.33 for labor, 297.49 for Parts, 19.99 for Misc. Chg., given a -58.49 Discount, and Tax was 38.24. The total bill was 584.56.

I was very pleased with the service I received from East Windsor's Nissan Service Department. He advised that other Nissan Service Departments were overcharging customers. So, in total I have paid 2048.13 for brakes that should have been in perfect condition from the time of initial brake service with Midas in May of 2009. My brakes should have been fixed on January 9, 2010 when I went to North Plainfield Nissan, but they never fixed my brakes with the correct parts either.

I didn't trust Midas to fix my brakes after 3 tries, and subsequently did not get any resolve with North Plainfield Nissan Service either. Please advise on what recourse I may have, and whether my problem with Midas needs to be made in a separate complaint. Thank you.

David of Kearny , NJ August 13, 2009

ON June 5, 2009 I traded in my GMC JIMMY SL5 4.3L truck at the North Plainfield Nissan Nj for a 2003 NIssan Sentra SE-R which have low mileage 88,486 miles on it. Price was 6,995.00 us dollars. after final financial and regristration approvals I finally took the car on June 5 about a month later. for my surprise the car didn't pass MV inspection.

When I was negotiating this car I noticed that the front head lights had the base broken, I pointed this out to the salesman who told me that if when taking the car for inspection, the car doesn't pass for any reason the only thing I needed to do was to bring the car back to the dealer and they was going to fix it for me. So I did, I brought the car back to the dealer with the MV documentation indicating OBD fault which suposecely was that they couldn't communicate with the car computer.

When the Dealer double check the car, in order to fix the problem now they claiming that I supose to pay a 50/50 fault to have the car fixed. Now I ask my self. Where in the world a person that go to a car dealer so big like North Plainfiled Nissan, Purchased a used car and after for first time bringing the car fail inspection a consumer needs to run with a 50% percent of the fixing cost? where if FAIRNESS. this is not legal. this peoples are commiting Scam and fraud to their customer.

Jennifer of Whitehouse Station, NJ March 19, 2009

I put down a 500 deposit to get me a red nissan. They were unable to get me a red one. I called them on Monday asking to see if they can get me a different color.The man wasn't working on tuesday. On tuesday i discovered i was lied to...that the red car was not in upstate ny, but in queens. On wednesday I went to queens and purchased the car. They wont give me back my 500.00 now and I've been hung up on numerous times by the manager Mike.

Loss of 500.

Anthony of Springfield Gardens, NY January 19, 2009

Saw a vehicle on line (a used ford van)for 13,999.00. We called the dealer, went to view the vehicle on 12/16/08 and deposited 500.00, because they will honor the online price. Returned deposited an additional 5500.00, certified funds and took delivery on 12/20/08. The dealer was aware this vehicle is for business use. They released the vehicle with temporary tags expiring 01/05/09, explaining, you will have your plates and registration by the expiration of your current tags.

Not only can North PlainField Nissan not give us a straight answer about the plates and registration on the 19th of January, 09, but they charged us 16,750.00 for the same vehicle that they said would be 13,999.00, online. We did not notice the price change until several days later. This dealer and it's management/supervisors are not cooperating to get the vehicles plates and registration.

The first auto payment on the vehicle is due on 02/14/09. The vehicle is parked, no plates, no registration no certified copy of the Title. My business has lost approximately 8,000.00.

Kathy of Scotch Plains, NJ March 7, 2007

I referred a cutomer and he purchased a caron 1/1/07. I was promised 250.00 for the referral. I have not received it, despite numerous requests and promises that I would receive it by March 1, 2007. I have discussed the matter with the salesman and a manager and still have not received a check.

Roger of Perth Amboy, NJ June 8, 2006

On April 22, 2006 my wife and I, purchased a 2005 Nissan Armarda (used)before myself and Mr. Salim came to an agreement, that I will purchased the car if they gave me two new rear tires and he said it was fine no problem. They gave me a paper where it states to switch two rear tires. On June 7, 2006, my wife took the car to changed the tires arrived there at 9:15 and gave her the car about 1:45. I noticed that the rear tires they changed were not new tires as they promised me at the beggining. We went back again to the dealer and complaint about it to Mr. Salim and he told us that he did not promised new tires and that there was nothing he could do. I want my two new rear tires. This is just another typical deal of dealerships and his employees they promise you the world but at the end is a nightmare!!!!!!!!

Richard of Bronx, NY April 11, 2006

I purchased a 2003 ford explorer from this dealership. Froncel anderson told me that my credit score was 407 when I pulled my score It was 572. I believe this was a scam to charge me more interest (21.35%). I have left messages and eeven went there to speak to the general manager he was to busy to talk to me. I was given the wrong paperwork for this truck, the vin number was wrong. the purchased date was 3/11/2006 and I am still waiting on the registration. I was pulled over by the police becouse the tempory tag had expired after explaining the situation to the officer he made me park the truck so I had to stay in a hotel over night. Can you help me with this problem.

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