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Garden State Honda

Clifton, NJ

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Darcy of Annandale NJ 08801, NJ September 7, 2009

On Saturday 9/05/09 after doing an internet search for a 2009 Honda Odyssey EX-L, clearance item. M. Ramos of the Garden State Honda Internet Sales Associates called me. She explained that the dealership had five Odyssey's in the model I was looking for EX-L. She stated that she had one in each color available. Because of the late time of day, I said I'll come visit the next business day.

She told me the showroom at Garden State Honda will be open Monday 9/07/09 Labor Day. We made an appointment for 9:45 AM that coming Monday. Whereas none of my local dealers had any left in stock, it was worth a long ride to go see the ones Garden State Honda had. As I drove up to the Business Lot, I wondered where the cars for sale are, as not much of anything was parked outside. After going inside I addressed the receptionist and asked to see M. Ramos, of the internet sales associate.

Before long a salesman Jimmy "D" G. took me over to his desk, wanting to start the sales process by picking my brain. It didn't take much to tell him that I had been speaking to Monica Ramos about an 09 Odyssey EX-L & she told me, five were in inventory at the location. I was here to buy one. Jimmy had one question for me after that. How many did she say she had? After my answer, he went to check inventory.

Well he disappeared for almost 30 minutes, leaving me sitting at his desk. At which time I realize how much the car buying experience [is bad] in America. I mean the sales force are just runners of information back & forth to the sales manager. I noticed everyone has a computer on the desk but everyone has to visit the managers office, instead of an e-mail.

After 30 minutes Jimmy shows up and tells me. We do not have any of the EXL without being loaded with extras. But in reality we only have two, one of which is sold & the other is so loaded it could be a Touring model. I was lied to by one associate, & made to wait & wait & wait, by another associate until my blood boiled over. I only wish I had a better way of reciprocating the deceitfulness, the waste of my time & gas, by this Garden State Honda Business and its business practices. Lost sale.

Famina of New Milford, NJ February 16, 2009

Regarding our Gap Cancellation. I have been calling our Dealer Garden State Honda located in Clifton, NJ for the past 3 months and not a SINGLE person has called us back. I call the Honda Gap Services, they tell us that our records are not in file, hence call the dealer. I call the dealer and they tell us to call our lender, which happens to be Wachovia. I call the lender, they have no idea what is going on. This has been happening for the past 3 months.

This is ridiculous, I call the dealer again, no one picks up the phone and we leave a message no one calls us back. Either Honda is trying to do fraud or someone is just ir-responsbile. Finally we got hold of a representative with Honda Care Gap Services who pulled our file up and she had mentioned that our dealer who we dealt with has never faxed over our GAP Cancellation form. I specifically asked should we fax over and the accountant Ali R told no, HE WOULD DO IT. When we ask for him in the dealer, he doesn't pick up? What he doesn't work full-time there? Doesn't he have a phone? This is the worst dealer we have dealt with. I am very disappointed at the fact for the past 3 months, I have been making trillion phone calls and no one responds to us.

Calling for many hours, wasting time and no one calling. Wasting our work time to call.

Adamm of Totowa, NJ December 20, 2008

After spending 6 hours on location on 12/13/08 we finally signed off on our lease, paid the downpayment and the lease, and were told in order to save time we could come back on Monday to pick up our paperwork. On Monday we were told our paperwork wasn't ready. On Tuesday we could't reach our contact in the finance department.

On Wednsday we were told our file had been given to someone who was on vacation til Monday the 22nd. On Thursday ,when we tried to return the vehicle, we were told there was a problem with the financing (which we had already signed off on and paid for) and they tried to 're-negotiate' and asked for another day. Friday morning 12/19/08 (having still not received OUR paperwork) we returned the vehicle, under advice from council, and requested a refund of our deposit and first months payment.

Loss of hourly/salary wages taking the time to deal with the situation. Now having to rent a car for holiday travel and finding a new new car.

Reyna of West New York, NJ March 14, 2007

I had gone to Garden State Honda to purchase a 2000 Volkswagon Passat.

A couple days later I returned the car due to a few issues the car had such as missing mirrior switch, I was given the car also with a spare tire on the front passenger side.

After I returned the car I still wasnt approved by a bank for a loan. The day the dealer gave me the car I went to purchase a new tire which I have the receipt for and I also had my car checked I was told by the mechanic the Control Arms on the passenger side were in really bad condition which are the cars suspension I decided to return the car as I stated earlier, also in the contract it stated if I'm not contacted within 72 hours of the day I was in the dealership to let me know if I was approved by a lender I have the right to return the car it has been over a week and i hadn't received an answer.

I did return the car and stated my arguement. I was told I could not be issued a refund due to dealerships policy and they failed to show me in writing where it stated that information. I was also told by the finance department I was approved by a lender but fail to give me any information on the lender.

I left the car at the location so I wouldn't be accused of putting miles on the car. A couple of days after I was in the dealership I received a letter from a a bank stated I was denied for the loan processed through Garden State Honda. All I want if for the 1000 I put for downpayment to be refunded.

I'm being given a hard time about gettin my money refunded. Why I have family who work in the car business who let me know there giving me a hard time so I would be forced into purchasing a car.

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