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Downs Ford

Toms River, NJ

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John of Toms River, NJ September 7, 2008

In 1996 I purchased a new Ford F150 with the understanding that the vehicle was discounted by the dealer by approximately 6800. This was indicated by a red tag price hanging from the interior rear view mirror. I also had a trade for which I was given 7400. I was going to lease the vehicle and planned to buy it at the end of the 3 year lease. We went through the contract process, and of course the dealer began the confusing double talk which made it seem I was getting all the discounts and trade in value that I expected.

I did question some of the numbers on the lease contract because they did not seem to make sense to me. They explained that a lease contract had to display the MSRP not the discount price, and the residual value had to be the actual value and not the actual purchase price.

Well now that the lease is about to expire and I want to purchase the truck, I find that all they said was a lie. In this place, one salesman will lie to your face and the other will swear to it, all with a smile on their face. Based on what I have already paid on the lease, the original discount price and my trade in value, I should be able to purchase the truck for about 16000. They want me to pay 21000.

I am being cheated out of over 6000. I have a contract that is based on lies and deliberate deception.

Joe of Beachwood, NJ May 6, 2008

brake pedal is soft and spongy since new when stopped for traffic light pedal will go down to floor.to effect normal stop pedal is lower than accelerator.under sudden stop pedal will touch the rug.brake pedal does pump up but goes back down while waiting for light to change.truck was first returned to dealer at three weeks.dealer bled brakes and they were fine for 10 days.i complained about brakes at every service to no avail until they decided to replace the master cylinder.this also was a one week cure.i spoke to a rep at ford motor co. she insisted that my truck is normal.when i asked if nothing is wrong why did they bleed the brakes and replace the master cylinder i was told not to call back until the brakes failed and she hung up on me.just last weekend while stopped at a traffic light and talking with my wife the truck began rolling.i held enough pressure to stop but before the light changed the brakes were gone and i had to pump the pedal quickly to avoid bumping the car in front of me.ford calls this normal.i had the service manager in the truck and when i showed him the pedal he said he was unable to see it go down so i asked him to lean over to see that the pedal was below the accelerator.we had not yet left the parking lot.he asked if he could drive and went to a neighborhood close by and braked and turned at every corner which meant he was constantly pumping the pedal up.i feel the dealer is lying to me and ford is stonewalling me.at my place of work there are four 06 f150 pickups with the same problems yet everyone connected with ford insists i am the only one they have encountered. woody at downs ford told me yes the pedal is spongy but its normal.

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