Cherry Hill Triplex

My journey in this bad experience started 11/09/11. I traded my car for something newer. I do want to acknowledge that they did a fairly well job getting my approval due to less than perfect credit. However, I did get the impression that as a result I should be grateful to what ever terms they wanted to give me. When I was buying the car, everyone was so courteous.

The saleswoman informed me that she would personally try to get a second key for me and not to worry about making my current auto loan payment since it was almost 20 days away. I gave them what maximum I was willing to pay in car note and they assured me that my needs would be satisfied. Since I purchased the car late at night, I couldn't get my financing arranged the same day. So I took my new car home. Well, three days and constant phone calls later I signed my financial agreement, which ended up being $54 more than what we originally agreed. The only response I was given was that it was the bank's fault.

Now a month later, I learn that the loan payoff on my car was paid just two days prior which caused my payment to be late. In addition, the second key to my car was not available and purchasing a pre-owned car does not guarantee a second key. I strongly disagree with this statement because my logic is that if I gave you a trade with two keys, then I should receive the same. Every time I called to address my concerns, I was told someone would call me back. No one ever called me back! I am now seeing that this dealership made false promises and completely took advantage of my inexperience regarding auto purchases. I would never go to or recommend this dealership to anyone and hope they are able to make necessary changes to improve customer satisfaction!

I was recently relocated to the Cherry Hill area with my company. Within two days of being in the area, I totaled my car. When my insurance company informed me that the car was a total loss, I had no choice, but to purchase a new car. I was staying in a hotel at the time, and my wife and children remained in Florida until the school year was over. I was very clear about my situation to the dealership, and they explained to me that they would be able to help me, but they would have to register the car using my Florida address, since I did not have a New Jersey one yet. The salesman and the finance manager were very helpful in the beginning, but as soon as I signed the papers and handed them a nice down payment, all help ceased.

I drove my car until the 20 day out of state tag was expired, and then I called inquiring about my permanent registration and tag. They said that they just received the title for the car themselves and that they were just applying for it. Then they asked me where I would like it sent. At this time, I had a permanent home in New Jersey, so I asked that it be sent to that address.Then two weeks later, I received a phone call stating that they were ordering my tag, and what address would I want it sent to? My reply was that we just had this conversation two weeks ago when they said that they were ordering it, and I said to my New Jersey address. The lady on the phone apologized and explained that it was a very confusing situation. Then, she read the address back to me; I concurred, and we hung up with the understanding that it would be sent, and I would be receiving it soon.

Sure enough, three weeks later (almost two months after the temporary tag was expired), I called the dealership back and spoke with the original salesman. I asked him to look into it. He called back and said that it was sent to my Florida address; he supplied me with a FedEx tracking number, so I could find it. Of course, I asked to speak to a manager, and reiterated the entire story to them. I explained that I felt I don't have to do the leg work to find my registration. It is part of what I paid for when I bought the car, and I expect them to follow through, and I would be expecting a call back. When the manager called back, he stated that the package had been dropped off at my old address in Florida, and somebody had signed for it. So, I need to get hold of those people, if I want my license plate and registration.

I then explained to him that I used to rent that property; my former landlord was a management company, and I had no contact with the actual owners. They sold the house after we moved out, so how was I supposed to get hold of anyone? I explained further that they should be ordering a replacement, and have it sent to the correct address so that I can be driving my car legally. The manager then escalated the conversation to an argument saying that I was making accusations. I told him that I was not interested in taking the situation there and that he can call me and let me know when I would be receiving what I paid for. It has now been another two weeks and still nothing. I don't feel comfortable even calling the dealership back. This started in the beginning of May, and it is now almost September, so I have been driving my car without proof of registration due to their negligence for almost two months now.

I purchased a 2010 Jeep Wrangler Sport. I received a 20 day out-of-state temporary tag. A week after it expired, I received a phone call that I needed to get another temporary tag for DE DMV and have my car inspected. I performed the tasks and it took me many days and many phone calls to reach the lady who contacted me. She doesn't have an answering machine. In fact, according to the receptionist, no one has an answering machine. She doesn't answer her cell phone either. Now, my second temporary tag is going to expire in five days and I'm unable to find out the status of the permanent tag. I have called them many times without success. I only receive promises from the receptionist.

After signing a contract, they could care less about you. They're terrible. I am driving with an illegal tag and I lost time at work. I will never purchase from them again and I will mention my experience, via my blog, to anyone who will listen.

I just wanted to make you aware of the terrible way that one of your dealers treats its customers. Cherry Hill Triplex used deception to induce my daughter to buy a car. After agreeing to terms verbally (the loan was to be in her name with me as a co-signer and she was to receive $5000.00 for her trade), the salesman who approved the deal with the manager John ** changed the deal. They only gave her $4500.00 for her trade and claimed it was because they couldn't get $5000.00 and because they did her a favor by getting her a lower interest rate. Then after we signed the contracts, we found out that the loan was put through in my name and not my daughter's, and they ran my credit 8 times.

After I confronted the manager, he told me it would be taken care of and then later told me there was nothing they could do and that there was no such thing any more as a co-signer, that we were both equally responsible for the loan. There were also several issues with the car itself and once again, the manager assured my daughter and I that everything would be taken care of. We later found out that they sold the car to her without even inspecting it or cleaning it. It needed motor mounts and a tire that was bad. They did replace these but would not give my daughter a record of the work they did. We were told the balance of the factory warranty would transfer to my daughter and it did not transfer. There were other issues too and when my daughter went back several times to drop the car off for service, the manager was not only rude but outright belligerent.

None of the other issues were resolved as my daughter refused to deal with the manager anymore. I contacted the general manager (WIlliam **) whose attitude was "so what?". He did nothing to make things right and the other manager became even more belligerent and actually screamed at my daughter on the showroom floor. She later took the car to another Hyundai dealer and they repaired everything. The car needed a timing chain and other repairs. It cost us $1000.00 for the repairs. The BBB of South Jersey has numerous complaints against them and the AG's office sued them for deceptive business practices.

I sent my vehicle in on 15 July 2010 because a check engine light was on. Also, had smoke visible (Jeep is obviously burning oil) and thought the issue was related. I told the service dept and it was noted on my receipt. I was contacted by the service department and was told that the check engine light code was a broken evap. hose and that they needed to conduct a "smoke test" to find out where the leak was. The smoke test revealed two places in which hoses (both no longer than an inch) needed to be replaced. I was told that the vehicle would need a "fuel consumption test". I left that day and soon noticed that a smelt burning oil whenever I came to a complete stop. After 300 miles my check engine light reappeared with the same codes.

I took my vehicle back to the dealer to find out why the check engine came on again, and for the same reasons as before. Once I got there a gentleman explained to me what he had done the first time. He showed me the hose he "replaced". Much to my dismay, there was a small hose with electrical tape around it. The gentleman explained that it was only a temporary fix and that he will order the right piece. I told him that this was never explained to me in the first place. Then I asked about the charges I received on 15 July 2010, he referred me to the service dept representative. I was then told that there was a service done that totaled $132.95.

This service contained an oil change, fluid check, tire pressure check, electrical system check, lubrication of all door locks and hinges (all noted on my bill). None of these items I asked for. They told me that with this service they "repaired a cylinder misfire"; again I was never told ever about a misfire of any kind. Today the mechanic insisted that he told me on the 15th, however I know he never did. Again, no information on the misfire was noted on the bill. Also there was a fuel injection service that was done, in which I never asked for. The mechanic insisted that all these repairs were necessary and were brought to my attention. I am very upset at the fact that I was taken advantage of in this situation. The mechanic told me that he would pay for the new hose (that was held together with electrical tape). I told him that was not necessary because I will not bring my vehicle back to this establishment ever again.

I called on a Jeep Wrangler Limited they listed on the internet. I spoke to the sale person and we spoke about all the options I needed and this was the car for me. So we agreed on a price. I asked for a buyer's agreement and then said it was not legal in NJ to due this. So I asked for an email and window sticker confirming the price and options. I did receive the email from the sales person and all sounds what I wanted and agreed on.

So I setup the appointment that night to come down and pick up the car. I confirm about 4 times through emails and phone that I am coming from Staten Island which is a 90-minute drive in the rain. She said in an email she sent me if you can't trust a sales man who can you trust. Well, when I arrived there I was told the car was swapped out to another dealer and it's not for sale. After arguing for around 30 minutes the manager said I can have the car now.

So I had a trade, in which I was given an insulting $1000 price for, and in the KBB trade-in lowest value is $2900. I also had already been offered $2550 from two other dealers. Next the agreement we had in the email wasn't true now. The salesman said I can only have one top and the dual top on this vehicle. I already confirmed with by email stating this car came with both. So I was jerked around all night and not treated very well. I will never purchase or recommend buying from this dealer again!

I was in Cherry Hill Triplex and was looking to purchase a Suzuki Sport. When we sat down and go over numbers, the price of the vehicle went from $18,000 (the sticker price on the car) to $21,000. When I questioned this I was told that it went up due to fair market value. When I told them that I was no longer interested they suddenly brought the price of the vehicle back down to the original sticker price and took my keys to go look at the car I was looking to trade in.

They came back to me with some ridiculous numbers and at that point I called a friend of mine that works for a dealership to ask for advise because I felt as though I was being taken advantage of. When they returned with another offer I told them that I had to leave to pick up my son that was locked out of the house. They tried to talk me into staying and even asked who I was talking to on the phone and could they speak to that person. When I refused and asked for my keys they told me they had to go get them. When the sales person returned without my keys in hand I again asked for my keys.

He then looked at the finance guy as if asking for permission to return my keys to me. I started to get very upset and demanded my keys back or I would contact the authorities the finance guy then told the salesman to go ahead and give them to me. The salesman then reached into his shirt pocket and returned them. As I was backing out to finally leave the DM knocked on my passenger side window asking me what happened. I explained the story to him and he said he would take care of it. He was very nice and did call me later to try to get me back into the dealership; however I informed him that this is not the kind of dealership that I want to do business with. The salesman and the finance person were very unprofessional and tried to strong arm me into a deal by withholding my keys. This is not only unprofessional but illegal!

i purchased a 2005 chrysler pasifica and it has been nothing but problems from the day i got it. during the final signing of the papers i was already having problems with the frame, both front lower control arms, egr valve, throttle body, motor mounts, the dealership told me i had a 30 day warranty when i looked at my paper work and i was given a 3 year warranty but they have no records of it in there system. i have been going back and forth to them to explain what problems i was having with the vehicle and they said it was my fault and i had to pay for the parts, i have been going to them for atleast a year and a half for the problems and nothing has been done.

My story is as follows:

I was working as security in Iraq for the last two years as support for the US Government. Because of the obvious danger of my location, I created a general power of attorney to give my wife the power to conduct our financial affairs in the event that something happened to me and I became incapacitated to do so myself. I kept the original notarized document in my foot-locker and forwarded an un-notarized photo-copy to my wife to provide her with the peace of mind that I had followed through on my promise to do so, letting her know where the original was in the event she needed to obtain it.

While I was in Iraq my wife bought a new vehicle, a Chrysler 300M from the Cherry Hill Triplex auto dealership. I didn't think much of it as she had been in a car accident and her vehicle needed to be replaced. A few days later she traded in the Chrysler she had purchased for a Mitsubishi Outlander at the same dealership, claiming the windows in the Chrysler were too small and she could not see out of them. Again, I did not think much of it.

Less than a week later, my wife told me she wanted a divorce.

In collecting information for the divorce paperwork I found out that the Mitsubishi, a $24,000 vehicle had been financed in only my name for $40,000. This was done without my consent or knowledge.

My wife had been making timely payments on the vehicle in the amount of $715 a month. She asked that I not take it from her with the agreement that she would continue to make timely payments and take full responsibility for the loan as part of our divorce settlement. At the time things were amicable between us and I conceded in the effort to maintain the amicable situation.

Things quickly changed. I received a call on my cell-phone on a Saturday from Wells Fargo which had financed the vehicle to complain that the payment was 10 days late. I phoned my wife and she promised to make that payment as well as the next one on Monday. She did not make the payments.

I received another call 5 days later from Wells Fargo and called my wife once again. I again, was on my way back to Iraq on business My wife decided that since the vehicle was over-financed that she longer wanted it and dropped it off at my sisters claiming she was no longer responsible. I had to make the next 3 payments out of my pocket since one was past due, one was due and I would be in Iraq and not able to deal with the situation for another 30 days. At this time, the loan was at $29,000 + and the vehicle was only worth $12,000 as a trade-in.

Once I was home, I called Wells Fargo asking them if it was standard practice to take an un-notarized photo-copy of a power of attorney since I was under the impression that banks required original documents or I would not have sent my wife the photo-copy. They claimed that the auto dealership was acting as their agent and was responsible for ensuring the legitamacy of the documents and that it was not standard practice to take un-notarized photo-copy.

I visited the Cherry Hill Triplex Mitsubishi Dealership, asking why they had allowed my wife to use a photocopy that was not notarized to basically commit credit fraud and if it was standard practice to finance a $24,000 vehicle for $40,000. The sales manager - Melvin said he didn't know the policy on accepting a power of attorney, but that they accepted photo-copies of them all the time. He also stated that they had financed the loss that my wife accepted on the trade in of the Chrysler 300M on the Mitsubishi which is why it was over-financed by such a large amount.

He told me he would have a higher level manager call me because the manager was not on the premises. The higher level manager called me within 15 minutes of my leaving the dealership and was flip about the situation, asking how I knew that they only had a photo-copy and not the original document. I informed him that I had the original in my posession in Iraq and that I still do have the only original. He told me it was my problem and that they had done nothing wrong and that the dealership accepted no responsibility.

A power of attorney by the nature of the document obligates the individual given the power with the fiduciary responsibility to act in the best interest of the individual granting the power and only for the behalf of the individual granting the power. My wife was not acting in my best interest or on my behalf. She was abusing the power for the purpose of her own gain and the Cherry Hill Triplex dealership was her cohort in committing credit fraud for their own profit which is obvious by the blatent over-financing of this vehicle and their lack of interest in the legitimacy of the documents she was presenting.

Again, my intent in telling my story is to hopefully get the Triplex to change its policy and only accept original documents in the effort to protect individuals from the misuse of these documents and to warn other individuals to monitor their credit reports and to be very careful of how they handle these documents. There are a lot of military guys out there creating these documents in an effort to protect their families, not being fully aware of they may be used against them. In my research on this situation, I have found much discussion about this abuse against the elderly. I am not elderly, however I do not feel any less a victim.

We took our car to Cherry Hill Triplex for maintenance and repair in May. One of the the things wrong with it was the rear brakes, along with a blown CV boot and a coolant leak. They made the repairs which came to over $500.

Earlier this week, my husband was driving the car home from work when he noticed the car was making a screeching noise -- it sounded like he picked up a piece of metal underneath the car and was dragging it. We checked it out and could see nothing. I drove it around the neighborhood and the noise did not get any worse so I decided it would be ok to wait until the next day to take it into the shop. (I could not miss work that night.)

As I was driving in to work, the screeching sounds gets louder and louder and finally there is a huge popping noise and a crack and the car shimmies side to side and is driving poorly -- I have to put a lot of effort into steering and slow down to 10 MPH and put on my hazards. The noise is so loud, I sound like I am driving on the rim of a blown tire.

I get to work and the guys at the tire shop check the tires but they look fine and say it sounds as if my brakes are bad.

They tell me the car is probably not safe to drive to the shop and I should have it towed. I call roadside assistance and they come tow the car to Subaru service.

I am already very late for work at this point and go ahead with the car to the dealership service center to find out what is wrong. They decide they need to keep the car overnight and say it is definitely something with the brakes.

I call Cherry Hill Triplex and ask them to fax me a detailed invoice of the work which they previously did on my car to show Subaru.

I have to pay for a rental car to get back to work. I recieve a call the next day that the back brakes completely cracked and needed to be replaced. Subaru informs me that whoever touched the brakes at Cherry Hill Triplex (based on what they read on the invoice) put the brakes on backwards thus causing them to fail.

Consequences:

-Cherry Hill Triplex repair was over $500 (for work they were supposed to do)

-Subaru repair work was almost $600

-rental car was about $33

-to have the car towed was over $60

-my lost wages for two days (amounted to almost 4 hours that I was late for work -- over $40)

-potential dangerous situation for my family: the previous weekend we took a drive to northern New Jersey with my two small children (ages 3 and 4); if this had happened on the highway at high speeds, it could have caused a very hazardouse situation or accident

I was discusted by the Cherry hill Triplex in NJ. They used False advirtisement to lure us in and then tried to rip us off. They should be ashamed of themselves.They are dishonest and immoral. What they do there should be illegal. On Dec. 31st, 2004 my brother, William Karl, heard a radio spot and saw a TV Ad stating that the triplex would give you $10,000 for your trade in, any trade in, no matter what condition. At this point we thought that this was too good to be true, so we emailed them. They in return emailed us and said it was completely true and there was no catch.

We were still a bit sceptical, so we called the dealership directly and again we were told,$10,000 for any trade in plus another $300 for a last day of sale bonus. We then traveled an hour from Clarksburg, NJ to Cherry Hill. As soon as we got there a saleman named Mike was assigned to help us. We told him that we wanted to trade our car in for $10,000 and get another pre-owned vehicle. He then said, to our surprise, Ok, we will give you UP TO $10,000 for your car. We then replied, UP TO....we were told any car, any condition, we will get $10,000 toward another car. Thats what the AD's said, thats what we were told on the phone. He then had a manager named Chuck come out to help us. After discussion with Chuck, Chuck said, Yes we will give you $10,000 toward another car.

We had done our homework beforehand and went to their website to check out cars, so we knew exactly what cars we wanted to see. They would not tell us prices of cars, claiming they did not know off hand.....and I felt like I was being swindled. We spent 3 hours there and decided on a 2000 Grand Prix, that we happened to see on the website. On the site it was going for 9,900.

They tried to sell us this car for 23,999. They still would not tell us the price of the car. Chuck explained they would sell us this car for 23,999 and then give us $10,000 for trade in, making this 9,900 car now at 13,999, plus still taking our trade in. I was so shocked and we asked them for copies of the paperwork with the numbers. They then proceeded to tear up the paperwork ...so that we could not have it. Their AD's stated that they would give $10,000 for any car, any condition toward another vehicle. Chuck promised us that at the dealership....and then tried to scam us like we were complete idiots. I would think it's illegal to jack up the price of a used vehicle to more than $10,000 over its value. Shameful!!!

Well, we not only traveled an hour one way to get to the dealership, but we also spent 3 hours there trying to find and buy a used vehicle. We also suffered a bit of stress and frustration from the drama that ensued and the time wasted at the dealership. What a way to spend New years eve!!!!

My car has broken down 3 times in the past year. One time while I was 100 miles away from home. All three times my car was towed; it was because of the same problem. My car is covered under a 100,000 miles warranty. Cherry Hill Triplex wants to charge me $90 just for looking at my car? And if it's something that's warranty covered then I don't have to pay for anything? I have to authorize the $90 charge before they will even look at my car, which had to be towed there in the first place and is covered under warranty.

The last time I took my car there, which was July 19, 2004. I authorized the charge because I knew this was a warranty issue because it was third time my car broke down for the same reason. So the next day, Diane calls me from the service department and tells me that they ordered parts for my car and to come pick it up until the parts come in. Parts were covered under warranty. I get a ride to the Triplex and I specifically asked Diane, Is my car drivable? She said, Yes. So I proceeded to get in my car to drive it home. The car was not drivable at all. The problem is there is no gas getting to the engine. I could not believe they let me drive that car off the lot like that.

I barely made it home. I was furious! I called the Triplex and spoke with Bob who told me to call the main number and ask for Fred, who is supposed to be the manager. The receptionist tells me that Fred no longer works there and that there is no manager. So I asked for anyone in charge and I continued to hold for 10 minutes and no one could get back to me. So I left a message for Chris Kehner, who is the Service Manager. He did not return my call.

July 23, 2004 I have my car towed back to the Triplex because it was not safe to drive. I get a call at about 3:30pm from Diane, telling me that they're not going to get to work on my car until Monday! So not only have I had my car there for 2 days being looked at, I had it sitting in front of my house for 3 days because it wasn't safe to drive, and then it had to sit there all weekend too! Furious again, I called up Chris Kehner (service manager), who was unavailable at the time, so I left him another message. He never returned my call.(That's 2 messages left for him and I still have never gotten a call back.) And finally I get a call from Diane on July 26, 2004 (Monday) that my car is finished. She was very short and very rude! She didn't apologize for any inconvenience or for giving me false information, nothing. I am extremely unhappy with their service. I will never take my car back there again!

I had no car for 7 days in a row on this occasion. I bought a brand new car because I need it to be reliable. My car has been in the shop those three times and other times for warranty related problems. My car has been in the shop more times than anyone else I know who owns a new car or a used car combined! I couldn't get a loner. I couldn't even get any satisfaction from KIA Customer Assistance Center; they never got back to me either! I am very unhappy with the service there overall. The Cherry Hill Triplex is a joke!

We recently leased a minivan from the above dealer. When we agreed on the price and were told there would be no fee at the end or any turn in fees. We noticed (unfortunatly after we signed) that a 300.00 turn in fee was added to the contract.

When I asked the sale person about it they state there was nothing the could do. When I called the leaseing company, they told me to go back to the dealer it was not their (the leasing companines) charge, but the dealers.

Again we went back to the dealer, who told me they gave me the deal of a life time. We were told they never said there would be no turn in fee. That we signed for the vehicle we are stuck with it. I can call my lawyer, but we will lose since we already signed the contract.

I understand that we should have been more careful. I just want others to be aware of how dishonest people are.

I don't have a big economic problem right now. Maybe when we go to turn in the car we will. We were not expecting to be charged at the end, especially because we paid other bank fees up front.

On Saturday, November 1, 2003, I went to Cherry Hill Triplex to purchase a 2001 Volkswagen Passat. I was trading in my 1997 Mitsubishi Galant. As part of my deal the sales associate, Ryan Matone, told me that since I was not receiving $8000 for my trade Cherry Hill Triplex would pay my first two car payments, as advertised. Unfortunately, while I was negotiating the deal I was treated very rudely and unprofessionally by another employee. After this, I did not want to purchase the vehicle and I left.

On Monday, November 3, 2003, after the sales associate Ryan called my home, it was agreed that I would purchase the Passat under the following conditions: the purchase price would be $20,520.00, I would be financing the loan for 72 months at an interest rate of 6.14%, My monthly payments would be $340 with no money down, the car came with a 3 month/3,600 mile warranty, and my first two payments would be paid. That evening I went to New Jersey and purchased the vehicle.

I had several unpleasant experiences with the car dealership trying to cancel the extended warranty after only having the car for 12 hours. In one of my several attempts to work with the dealership regarding this matter, I called Mr. Bill Copp, the General Manager, and set up an appointment to meet with him on Tuesday, November 11, 2003. After driving approximately 40 miles to Cherry Hill Triplex, Bill Copp refused to meet with me.

In addition, on Saturday, November 22, 2003, after my fourth trip to the dealership, I was told that the previous verbal commitment made by this dealership to pay the first two car payments would not be honored.

Approximately $782.00 for my first two car payments, $50 a month for the duration of my loan to cover an extended warranty, $200 for the first months use of the extended warranty, and 4 round trips to New Jersey at about 80 miles each. I feel as though I have been discriminated against and taken advantage of because I am a young white female. This situation has put my family and myself through undue emotional distress.