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Cherry Hill Triplex

Cherry Hill, NJ

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Christina of Maple Shade, NJ October 8, 2009

I was in Cherry Hill Triplex and was looking to purchase a Suzuki Sport. When we sat down and go over numbers, the price of the vehicle went from 18,000 (the sticker price on the car) to 21,000. When I questioned this I was told that it went up due to fair market value. When I told them that I was no longer interested they suddenly brought the price of the vehicle back down to the original sticker price and took my keys to go look at the car I was looking to trade in.

They came back to me with some ridiculous numbers and at that point I called a friend of mine that works for a dealership to ask for advise because I felt as though I was being taken advantage of. When they returned with another offer I told them that I had to leave to pick up my son that was locked out of the house. They tried to talk me into staying and even asked who I was talking to on the phone and could they speak to that person. When I refused and asked for my keys they told me they had to go get them. When the sales person returned without my keys in hand I again asked for my keys.

He then looked at the finance guy as if asking for permission to return my keys to me. I started to get very upset and demanded my keys back or I would contact the authorities the finance guy then told the salesman to go ahead and give them to me. The salesman then reached into his shirt pocket and returned them. As I was backing out to finally leave the DM knocked on my passenger side window asking me what happened. I explained the story to him and he said he would take care of it. He was very nice and did call me later to try to get me back into the dealership; however I informed him that this is not the kind of dealership that I want to do business with. The salesman and the finance person were very unprofessional and tried to strong arm me into a deal by withholding my keys. This is not only unprofessional but illegal!

elizabeth of runnemede, NJ July 20, 2009

i purchased a 2005 chrysler pasifica and it has been nothing but problems from the day i got it. during the final signing of the papers i was already having problems with the frame, both front lower control arms, egr valve, throttle body, motor mounts, the dealership told me i had a 30 day warranty when i looked at my paper work and i was given a 3 year warranty but they have no records of it in there system. i have been going back and forth to them to explain what problems i was having with the vehicle and they said it was my fault and i had to pay for the parts, i have been going to them for atleast a year and a half for the problems and nothing has been done.

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