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Cherry Hill Nissan

Cherry Hill, NJ

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Maria of Browns Mills, NJ October 13, 2009

I went to the Nissan dealership on Saturday 10/10/09 and as we(my husband and I) pulled into the Nissan dealer we were met by a man by the name of Rich C as we walk onto the lot we went to the Nissan Altima. He asked what we were looking for and both my husband and I agreed this car would be okay but I said I am not paying the price on the car.He asked what were you looking at?I told him 19,900.He asked where I saw this at and I told him on line.He said oh ok an internet customer?We can work with that and we also have additional rebates we can throw in.I was happy with this. It seemed like a pretty fair deal.

We went in he gave me some numbers. I told him I would go and check into another dealer.They couldn't touch the 1.9%financing.When we returned I spoke with John one of the Regional Mangers and told him I didn't want to put down 3000.00.I didn't really have it, I would try for the 1500.00 and get me under 300.00 a month. He said the numbers don't add up but he would look into it.I was a bit confused on the amount monthly because if I was buying a car at 19,900.00 with 1.9%, 6 years and a rebate of 1000.00, putting down 1500.00. I didn't understand how the numbers didn't add up. I put my hand up in a bit of frustration and said ok see what you can do.I was confused. John came back with a figure and I said ok, as I walked away I was baffeled.I couldn't quite get it.

I sat with Rich again and he was showing me the bottom figure.During this time my husband and I were sitting there and I asked him what the total of the car cost was and he avoided the question and went to another topic which took me off course with the amount of the car. I asked him two more times at which the last time after taking me to another topic the second time he said the finance department would have it.I didn't understand this and I had been there for hours at this point. I was confused and yet I signed. We were speaking with Rich and I signed some initial papers.We were the last people there.I went into the finance department and began to sign.I felt pressured, tired, and a bit aggrevated because I didn't understand the fees.I asked the finance man(I think his name was John also)how much am I paying for the car. He finally showed me the cost and it was the sticker value which was initially on the car.

I didn't understand and told him this wasn't the price Rich had told me I was initially getting the car for.I told him he said 19,900.00 and rebates. He said he gave you 1000.00 in rebates and 6hundred something are there in hidden fees.I said where do you find the hidden fees?He said oh you take...I felt so pressured and confused it just didn't make sense.I signed and don't know why because I normally check all my numbers.It was a weird valunerable pressure I haven't experienced before.I took the car home and was upset with myself because it didn't make sense how this happened.I called Rich and left a message on Sunday and told him how dissapointed I was because he quoted me a different price and the one key wasn't responding to the car which put me in more of a slumber.

I didn't understand why I signed something I didn't agree with and wasn't what I was told.Rich called me Monday on 10/12/09 and I told him why I was upset.He said he didn't know the cost of the car himself. Which is still weird to me.I further explained to him that I would have to come in and give back the car. I told him I wanted them to take something off the car because the totals were way off.He had John the regional manager call me back and he asked what can he do.I told John even though 900.00 isn't much of a difference I would like them to meet me half way since I was disturbingly misquoted and signed under pressure.He said he couldn't help me.I told John I would have to return the vehicle and was on my way.

I called the finance department of Nissan earlier I spoke with Varginia from India at 12:57 to let NMAC know I was misrepresented on this deal and did not want to go through with this transaction.She asked me for my social and said I wasn't in the computer yet so she couldn't do anything.I went to the Nissan dealer with my brother-in-law because I had such a bad weekend in tears of what happen how I felt as if I was coerced into signing something I felt pressured to do and wasn't happy at all with the results of what I didn't think I was buying.We told them we had to return the vehicle because the amount shouldn't have been where it was and I wasn't given the proper info while going through this transaction.

When we arrived at the dealership sometime around 3:45 on Monday Oct 12, 2009 I parked the Nissan Altima in the front of the parking lot facing the traffic. We walked in and John was the man we spoke with and said there wasn't anything they could do.He said this will be a voluntary repo and would go on my credit report.I said I don't understand you sold me the car for a different price then what was quoted and the bank doesn't even have record of me yet. He said you are an adult you signed didn't you. I said yes I felt pressured and didn't even agree what was going on. I felt intimidated. He said he would never sign something without knowing everything he's signing. I told him I am only human. He said let me see if there's anything I could do.

He came back 1/2 to 35 minutes later and said he could meet me half way 450.00 I told him they had originally told me 19900.00 with rebates. I don't think this is fair.Darryn asked John for my check that I had given them, which we agreed upon purchasing the car would be cashed on Thursday because I had to transfer funds. John refused to give us my check.Darryn said I would have to put a stop payment because we don't have a trasaction going through.I barely had the car 2 days. Darryn and John shook hands.John told Darryn thank you for keeping this professional.I left my keys but John wouldn't take them.He said as far as he's concerned it's not his property.I picked them up, placed them on Rich's desk.Darryn then picked up the key's from Rich's desk and waited for Rich to return to his desk where his clients were waiting and just handed him the keys and Rich took them. We then walked out.

J of Philadelphia, PA November 15, 2008

J of Philadelphia PA (11/15/08)
I came in to Cherry Hill Nissan to have my car re- inspected after receiving a 30,000 miles maintenance inspection on November 8th. My reason for visiting the dealership again was because I could still felt the shimmy that I requested to be taken care of during the November 8th visit. When I arrived at the Service department, and explained the problem Mike Cristella and George of the Service department were very rude and disrespectful. George especially was disrespectful and made a mockery out of the situation, by making comments such as What else do you complain about?? and At what speeds do you feel the shimmy? Were you driving that fast this morning in the rain, if so I would have put you over my knee and spanked you.?

I couldn't believe how unprofessional they were, this is below the standard. My husband is so upset that he does not want me to go to Cherry Hill Nissan again for service at all.

That place is a joke, they only care about getting you to sign the contract and off the lot. My safety and concern about my vehicle were not taken seriously and that is not acceptable. After I pay off this car I am going to trade it in and will never buy another Nissan again.

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