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Capital City Ford

Trenton, NJ

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Anika of Trenton NJ (3/27/03):
I purchased a 2000 Ford Contour from Capital City Ford in March of 2001. I purchased it as a certified car. I asked was the car ever in an accident and I was told no. A certified car as I was told is as good as a new car.

The trunk of the car has a bad leak. The first time I took the car back, I had it for about a week. I let them know what the problem was. I got the car back and they said it was fixed. It wasn't. Two weeks after the first time I returned it for repairs I had to take it back for the same problem, the trunk. I asked again was the car in an accident because my trunk shouldn't leak like that. The bottom line is, March 11, 2003 was my 4th time sending the car back for the trunk and the 3rd time for my fuel pump. I was told by an appraiser from my insurance company that my car was in a rear end collision and he could tell. He showed me where the trunk was attached back.

I tried contacting the dealership and the sales manager at the time was very rude to me. I did contact Ford and I spoke to a customer service manager named Eric and someone was supposed to get back to me and they haven't. That was March 12, 2003. I purchased the car in good faith believing a certified car will not give me any problems besides the normal problems cars have. I feel that a leaking trunk is a lifetime of problems as long as I have the car and Capital City knew that I was sold a car that should not have been certified.

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