Complain about a product or service

All Star Mitsubishi

Sayreville, NJ

Shone of roselle, NJ November 20, 2009

My wife and I bought a 2005 Chrysler Pacifica, when we purchase the vehicle were told several time that it was a certified Chrysler used car, and because of that we had 1 year, 12000 miles bumper to bumper warranty from Chrysler and that we could take it anywhere for repairs and maintenance,

I had 3 service calls because the engine had no oil in it, and the perform service soon indicator kept coming on, the service kept telling us that the oil need to be changed. The car had approx 61000 when it was purchase; right now it has approx 71000 miles. About 1 week after the 3rd and final oil change the engine started making a knocking noise,

I took the car to the dealer, and first they claim that they never told us that the car was a Chrysler used certified car, then he told us the we signed a waiver, because frank stated to me that each customer get a 1 year 12,000 mile standard and that we gave it away, frank gave me a copy of this waiver and it is very clear that my wife's signature was forged.

I tried to get the dealer to honor the warranty, but they won't. The engine will cost me somewhere 6 to 8 thousand dollars, Plus I am still making car and car insurance payments on a car that I can't drive.

Dipi of Laurence Harbor, NJ August 20, 2009

I took in my Mitsubishi Outlander to All-Star Mitsubishi for 1:00pm appointment to check the air-conditioning/over heating issues. Before starting any work we were told that a complete car diagnostic would be performed a report generated and a detailed estimate provided. It would take approximately 45 minutes for this to be completed.

I waited in the waiting area until 2:30pm without a word on the progress of the work. At this time I approached the desk and asked what the hold up was. The response I was given was that "the car is hooked up to a computer and diagnosis is being performed. This is not magic. We're checking your car out". I then went outside and saw my car still had not been pulled into the service bay - let alone hooked up and being diagnosed!

I approached the desk again and informed them of which car they were diagnosing when my car was still outside untouched. They finally brought in the car - close to two hours after my scheduled appointment time.

As it was going to take another hour or more I asked them to call me once the report was generated and an estimate prepared. At 5:15pm I received the call stating there was considerable repair needed on the car and that "I was better off trading in my car and getting a used Mitsubishi from us". I was concerned and skeptical at this time and left straight for All-Star to pick up my diagnosis report and estimate to assess the statement.

When I arrived at 5:30pm the repairman went into a sales pitch stating that the estimate for the repairs to my car would be 5000 - and instead I should trade-in my car and get a used Mitsubishi which would end up costing me 4500 after the trade-in. This was beyond belief! A sales pitch instead of providing me the diagnostic report and explaining what repairs were needed.

I declined the pitch and asked for my diagnosis report and detailed estimate. I was not provided either - instead I was handed a bill for 104 of parts and labor. Totally disgusted with this establishment and its repair and selling practices.

Frances of Edison, NJ March 19, 2008

Purchased a 2007 Outlander in October, 2007; had a lock out earlier this year; sent a letter to roadside assistance to be reimbursed and they don't have me in their system for roadside assistance; sent proof of purchase to Mitsubishi directly and requested the dealer to rectify the problem. Dealer said they would, still no reimbursement from Mitsubishi.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |