
Lisa of Townsend, MA on Aug. 23, 2011
Satisfaction Rating: 1/5
My car at the time (1998 Jeep) died on my birthday in 2008. I went to Ron Bouchard's Nissan which at the time was located in Lunenburg MA. I looked at the 2005 Nissan Sentra 1.8 that I now have. It was a decent car, had one prior owner and low mileage. There was some staining at the visor on the driver's side. I was reassured that they would clean that up before I get the car. They had no idea what it was from supposedly. We ended up getting two cars from the dealership.
Two weeks later, I FINALLY got the car. I was told for two weeks that I would have the car "within a day or two". Come to find out, they didn't have the title to even complete the sale and give me my car. I rented a car for two weeks, SUV with ridiculous gas mileage. I also noticed that once you agree to a car, all the sales associates suddenly have no interest in you whatsoever. They acted like you're the dirt on the bottom of their shoe because you will no longer get them their commission. Oh, and in that two week period, they were unable to take the time to clean the car.
Within two weeks, my trunk latch stopped working correctly. When you use the remote, you can hear it clicking but it doesn't release. Fine. I waited so long for my car that I have no desire to bring it back. I will use the key to open the trunk. Within two months of having the car, the light burned out where you shift so at night you have to turn on the overhead lamp to see what gear you are in. I replaced the light bulb. It burned out two more times.
2009 - I need to replace the front brakes.
2010 - The brakes were absurdly loud. My family friend whose a mechanic for the town of Stoneham, MA was so concerned about the noise that he had me have the car towed to his work. Knowing I'm a single mother of a young child, he felt that both of our safety was being jeopardized. It took him several hours to get the rear drums apart. When he finally did, the spring fell out at his feet. It was completely rotted out. The same thing happened on the other side. Any hard braking and my rear brakes could have let go at any time.
In February 2010, I received a postcard in the mail about a recall. No other information was included to describe what the issue might be. I called the dealership and it was a recall on a sensor in the computer of the vehicle that triggers the "Service Engine Soon" light. It will come on and go off after a day or two and happened repeatedly. Yes, my car has been doing that good to know. I brought it for an oil change and have that fixed. I asked the girl when I picked it up what happens if the problem is reoccurring? The girl looked at me like I have twelve heads and said it shouldn't. Low and behold, it starts happening again after three months.
Today, 8/23/11, my vehicle suddenly decides it's not going to take gas. I got about $3 and some change in and the pump clicks like the tank is full. Impossible. I pumped another, maybe fifty cents, in to have the gas come splashing back out. I did some research online and discovered that there was a recall on the fuel system/storage for 2005 Nissan Sentras. I called Nissan North America and said: We're sorry, your car is not a part of the recall. They can't tell me why. No response when I asked that since my car is doing exactly what is described in the recall and stated that my car is the exact year, make, and model.
I called the dealership. I spoke with a guy named Seth who talks over me the entire time and then asked why I called. Maybe if you had listened to me instead of talking over me, we wouldn't be having this issue! She gave me an attitude because I did research before calling. She wanted to charge me $90 to simply diagnose the Service Engine light problem. She didn't even address my request for a quote on the fuel system problem.
How can my car that exactly matches the description of the recall not be part of the recall? How can Nissan not care that this is CLEARLY a safety issue? You have customers whose cars are suddenly not taking fuel and spilling it back out at their feet, and all you can say is sorry there's nothing we can do? I can only imagine what's going to happen next. Also, my windows have leaked when completely closed in the rain. My car doesn't always want to start. There's a smell in the trunk that will not go away. The tires were making a clicking noise when you drive over 30 mph. The employees are rude, the service team is rude, they give you attitude if you know anything about recalls or repeat issues with vehicles. And no one wants to help.
I've also noticed that at this particular dealership when you bring your car in for an oil change, they'll have suggested repairs listed a mile long one time; three months later there's nothing listed, three months after that the list is back again. These are serious safety issues that Nissan should be addressing. THOUSANDS of people are having the same issues and Nissan is turning their backs as if they have never heard about these problems before. Way to stand by your product and customers. Instead, you have tons of customers who petrified of driving their own vehicles. Where is the support from Nissan?