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Michael of Concord CA (09/27/08)
I have a 2000 Nissan Sentra. I've taken the vehicle to the local Nissan Dealer twice and they could not find the problem. The problem I am having is the car stalls once I shift down to a lower gear or in neutral.
The car stalls on turns,and stop and is very dangerous to drive.
Bernice of Washington DC (08/26/08)
I have had too many problems with my 2001 Nissan SENTRA SE PURCHASED NEW. From having a recall done 6 months after purchase that i was not informed of to having to replace cd player at 12,761 miles ,repairing foam in dash,eliminate rotten egg smell in cabin of the car; new pad/shoe rotor repace front brakes at 18,253 repacing front struts at $965 for leak at 21810 miles four new tires in 2007. Now after I questioned service dept about top off (WHICH THEY FOUND NO LEAK) causing me to refill the power steering fluid reservoir ,they now found a leak in the power steering costing me $1500 at 24,312 miles in 2007. I could not and still cannot afford to replace the POWER STEERING RACK. Contacted NISSAN NORTH AMERICAN and talked to Lisa at 18667991690 x1634 she said at lot of the items I mentioned in my letter that I had to replace was not in the system ,and to send her by fax all my information pertaining to work I paid for. I did this at her request on 1-18-2008 and called to verify receipt and to this day she has not answered the phone. I referref this to sales person Tyrone at NISSAN ON 2-25-08 and he did not get an anwser at her extension eithe. For a new car(I owned a Camaro fOR 18 YRS)I did not expect too experience such failure in a car ;which NISSAN I was told was one of the best. The OWNER/MANAGEMENT brush me off because now my car is paid for and I and am still A LOYAL CUSTOMER taking my car there for service . I am still filling my steer poer fluid reservoir which I never had to do for such a major part of a car. They have no answer for the lemon that I WAS SOLD. I NEED SOME RESPONSE.
James of Ruther Glen VA (06/17/08)
i have owned my 2003 nissan sentra se-r spec v for almost 2 years. ran great until about 6 months ago it broke down. started idleing rough, skipping. check engine light came on and was flashing. found a damaged spark plug, the gap had been smashed shut and could see where something was pounding on the plug repetedly. did some research and found out about the butterfly or power valve issue with the 2.5L engines. i removed the upper intake assembly attempting to get a look at the butterfly assembly and sure enough, there was a complete butterfly missing which is 2 brass screws and an oval shaped piece of brass about the size of a silver dollar. so where did it go? thats right, it fell into the engine. using an extendable magnet i was able to collect all of the pieces of the butterfly assembly and extract them from the engine. one of the screws was unrecognizeable, looked like a brass bb from a bb gun because it had been smashed up so bad. the butterfly itself was also damaged around the edges. i went to the nissan dealship to see about ordering a new butterfly assembly and they informed me of the recall for these engines in the 04-05 sentra spec v's. they recomended i talk to the service dept about having it repaired by nissan under recall. nissan service looked up my vin # and discovered that a new engine was recently replaced for the precat recall issue only 20,000 miles ago. they recommended that i call corprate and file a claim. so i did. i paid $150.00 to have the car towed to the nearest dealership, they waived the $96 diagnostic and confirmed that the butterfly screws did damage to the engine. it took about 3 months of getting escalated up the corprate nissan pyramid. finally i made it to the top just to be denied. they said that my vehicle was 5,000 miles out of warranty and that the recall was not for 03 models only 04-05. however it is the same exact engine, so i dont know why 03 is not covered. the fact that i had only put 20,000 on the new engine that they installed didnt seem to matter to them. i am no rocket scientist but i am pretty sure a 4 cyl engine should be able to run for more that 20,000 miles. at this point i am wondering how damaged the engine is. i was hopeing to have a new butterfly installed and have the engine put back together to see if it would run or not. nissan said it would cost $900 for a new lower intake because it was damaged BEFORE they could assess the damage to the engine. i went to the dealer and spoke directly with the mechanic. turns out that the intake was not damaged, just the butterfly was, and you cannot order just the butterfly by itself from nissan. you have to order the complete lower intake assembly. so they wanted to charge me $900 for a piece of brass?!! i managed to find a used butterfly and installed it. nissan wanted an additional fee to put the intake back together. aparantly the waived diagnosic only applied to taking the engine apart but not back together? so i said fine, charge me to put it back togehter and see if it will start. they called back and said it would not start, needs new engine. so at this point i am stuck with a 7,000 dollar blue book car that needs 6,000 in repair to install a new engine. i told nissan that i wasn't going to give them any more money and that i would have the car towed elseware for the engine install. i go to pay my bill and find the waived diagnostic fee of $96 dollars back on my bill. they said that since i chose not to have them repair the engine that i would have to pay the diagnostic fee. what a crock. i feel like i was robbed. first by corprate then by the dearship.
Jeremiah of Tacoma WA (06/04/08)
I own a 2004 Nissan sentra SER 2.5L with 72,000 miles on it and recently found that my precat had failed. My car was no longer under thew 60,000 mile warranty as stated by nissan and would cost 900+ labor to fix. I researched and found that I could replace the entire system for that price without the precat and did so. Then I was called by Nissan and told that Federal emissions covers 8year 80,000 mile warranty on percat after I have replaced it myself. When the precat fails the dust from it on deceleration sucks back into the engine cause it to score cylinder walls and piston rings causing oil consumption and can lead to engine fires. My car now eats 4.5 quarts of oil in 300 miles and smokes after 3000 RPMS. I have contacted Nissan of this problem cause of there over 600,000 recall of this model.
Lela of Tempe AZ (03/21/08)
Within the first 3,000 miles the alternater and electrical went out. Leaving scratching my head and wondering when will the recalls begin. My air conditioner was next. It worked for 1 maybe 2 years and went out. The mechanic told me he has seen this on this car a lot - still scratching my head - wondering when will they face up and have a recall in either area of the poor workmanship of this car? Then my car started stalling - out of the blue - VERY DANGEROUS on the highways of Phoenix. I could not believe it, yet something else that is related to nothing LESS than a poorly made car, there had to be a recall on this?
Kristen of Windsor CT (01/30/08)
Nissan issued a recall for the front struts on Nissan Sentra's. The recall was issued in 2000. I took my car to the dealer and was told they would not replace them. I then called Nissan and no one got back to me. I called the dealer again and they said Nissan is no longer paying for this recall. Two weeks ago, the front coil broke as the recall explained and ran off the road. I have spent $700.00 fixing the problem. This could have been catastrophic if this was not handled properly by the driver. Nissan needs to step up to the plate.
Rebecca of Marietta PA (01/29/08)
The head gasket blew on my 2002 Nissan Sentra SER with 65,000 miles on it. Apparently, the gasket was re-designed because of a flaw in the first design. Nissan never contacted anyone about this.
Melissa of Clifton NJ (12/31/07)
My Nissan Sentra 2001 has been stalling when approaching a red signal, stop sign or in traffic. Same symptoms for the other call backs. Why wouldn't it be part of this recall? Is this sensor located in a completely different place then the 2002 model? I'm just trying to figure out the logic behind why some and not others. Thanks
Carolyn of Barrington RI (11/19/07)
Brought 2004 Nissan Sentra for oil change and 27 point courtesy inspection on 11/08/07. Asked specifically to check battery as car seemed a little sluggish when starting. The recommendation was tires and alignment with a total bill of $754.25. On 11/16/08 I was at a meeting for a few hours and came out to find the car dead. Called AAA, mechanic stated that the battery was too corroded to even take a jump and suggested I buy a new battery from AAA. Total cost $106.95. He stated that there was no way that this battery was checked the week previous as a new one would certainly be suggested. Fortunately it was daylight and I was able to charge the battery on my credit card. If in fact a dealership states that they have completed an inspection they should do so. Pretty shoddy service from a certified Nissan Dealership.
Kia of Crown Point IN (09/17/07)
My 2004 Sentra has been at the shop for 6 days now. I have missed my 3year warranty period by 3 months, but it's under the mileage. The service tech advised that my power steering rack needs to be replaced at an estimated $1500.00. I have been a LOYAL Nissan customer since about 1990, having purchased 7 vehicles through the years. I asked for some good will gesture, which I was told I could get, as long as the regional specialist says ok. I was told that specialist would call me within 48 hours, and 6 days later I'm still without a call and without my car. I've called back to the customer relations number 4 more times, but I only hear the same story, the specialist is busy working on this and other customers. I have been very polite with my phone calls, but it seems like BEING NICE AND LOYAL MEAN NOTHING TO NISSAN !!! I guess I'll have to reconsider my loyalty and check out Toyota or Honda. Maybe they know the meaning of customer SERVICE, not customer-WE'LL GET AROUND TO YOU EVENTUALLY, WE JUST ARE TOO BUSY RIGHT NOW.
Jeffrey of Modena NY (06/19/07)
I purchased a brand new 2007 nissan sentra sl and realized after i drove it off the lot that the car was painted already by nissan due to prior problems. the car was sold to me as a brand new car with 0 miles and was already painted. there was paint over sprau all over the windows and the rear quarter panels and the trunk.
nissan refuses to do anything except paint my car again and will not offer me anything for my heartache. i have called nissan 100 times and only receive return calls when i complain to a manager that im being ignored. i told the lady today how upset i am and she said she didnt care!!!
Melissaof Whiteland IN (05/29/07)
I bought my Nissan Sentra GXE in NJ and I found a recall Electrical System Ignition Module Recall and I contacted Nissan America since my car is included in that recall and I was told that my cars VIN was not included with that recall. I have been having the same problem with my car for years now and I didnt bring my car to Nissan in NJ because they frauded my sale and I didnt trust them. I have replaced the alternator in my car 4 times and been to Nissan in Indiana once to see what the problem was and no one could pin point the problem with the car. The recall on my car, which they claim is not include my VIN, is exactly what is wrong with my car and I just want someone to see if that is the problem with the car because then technically they gave me a lemon and they said its not their problem. My cars brake and battery lights constantly flash and the other day I could not roll the windows up or down or lock the doors. The air did not go on and the car would not go above 30 miles an hour. I am tired of the same problem with no success onto what the problem is and no help from Nissan. Thank you for your time.
Crisann of Virginia Beach VA (05/24/06)
I own a 2001 Nissan Sentra SE/2.0. It has been paid off for over a year and it has 99K miles on it. I bought an extended warranty for 84mo/100K when I purchased the vehicle (brand new) in California (Mossy Nissan) in Dec 2000. The warranty is through Ryan. Aside from previous problems I have had with my vehicle and the Nissan Dealer (new brakes/rotors at 3k, Tires due to manufacturer's defect), my latest saga involves having Nissan perform a 90K service including a brake inspection. I was told I needed new front brakes and paid for replacement.
After having work performed my vehicle began making noise - no noise before the 90K service. I brought it back to the dealer and they said I need rear brakes (never inspected the noise I told them about). I had rear brakes replaced and noise continued and got worse. I take it back a 3rd time and am told its a transmission problem -something about a bolt or gauge... Now I'm asking why weren't these things brought up during the 90K service -- The rear brakes were supposed to be inspected and nothing was written about needing them (2 weeks later I'm paying to have them repaired) and the transmission - how does my automatic suddenly have such drastic problems.
I am in limbo with a rental car awaiting the warranty rep going to Nissan to evaluate their assessment to determine if my car gets fixed or not. I believe Nissan's multiple factory defects and poor workmanship are to blame... When my vehicle had just 3K I was told I needed brakes.. I fought that battle and had them finally admit to a manufacturer's defect which resulted in my pads being worn and rotors warped necessitating new pads and rotors. This was followed up by fighting for them to finally exclaim a manufacturer's defect on the tires (they kept exclaiming that the wear was from frequent high speed stopping that warped my tires....). I'm just not sure I want to fight another battle with Nissan for a car with 99K, but I do rely on this vehicle to drive to work.
Armando of Fontana CA (03/30/06)
I purchased a New car, 2002 Sentra, had car for less than a year and car stalled. Contacted my local dealer, begged them to believe that somthing was wrong with car, finally called NMAC and told them about my problem with car. They responded with tow truck and finally admitted to having a recall on crank sensor. While getting car serviced at least 10 cars came in on flatbeds with the same problem. None of the customers had been notified about the problem -- all had the misfortune of the car stalling out while driving almost causing an accident.
Also while getting this crank sensor fixed my car was modified by the dealer. They also had a recall on a part called an engine modulor case (EMC) because insulator foam was breaking apart, this EMC holds the engine computer and throttle cables, cruise control on some cars.The dealer did not replace the part, they simply pulled out the foam and left the engine computer unprotected. Now it has been 2 yrs.to the month and the Engine mod.case (EMC) is now rattiling and bumping around under the hood. I'm worried because the gas throttle is located here and this is the engine computer.
I have taken my car to the dealer and called NMAC. They say they are not going to fix it because they consider it fixed since the recall.
Shane of Canton MS (02/12/06)
I have a 2001 Nissan Sentra GXE. I purchased it brand new with 12 miles on it from the dealership here. Here is my list of problems.
1) Both my front tires blew out after hitting minor bumps in the road on two seperate occasions. I ended up replacing the back two tires also, just in case. FYI, I purchased the performance upgrade package which included these horrible tires.
2) At around 15,000 miles, my car began to jerk and lose power when pushing on the accelerator..at 25,000 miles my check engine light came on and my car died every time I pushed the clutch in, even when driving at highway speeds. Took it in to the dealership and they did FIVE recall repairs on my car that I was never notified about. While leaving the dealership my car stalled again. Took it to another mechanic and they can't figure out the problem.
3) My front brakes have been replaced twice and now my car only has 50,000 miles on it. By the way, my front rotors are warped.
4) My windshield wipers won't make full contact with the windshield, thus making visibility horrible on rainy days even with the wipers on. I have replaced the wipers about 20 times since I've had the car and replaced the actual wiper arms and assembly twice. The problem keeps coming back.
5) I wash and wax my car at least once every two weeks, I don't park in the sun or under trees...yet my paint is coming off, especially my front and rear bumpers.
Consequently, I have a car that brakes horribly, stalls every time I push the clutch in or come to a stop, has zero visibility in the rain, and whose paint is falling off in big chunks. I still have about 1,000 left to pay on this car before I officially own a LEMON! I have babied this car since day one, and have invested over 5,000 in repairs and having diagnostic tests done and nothing is fixed yet!
Danny of New York NY (6/29/03):
I bought a new Nissan Sentra GXE in 2002. As soon as I drove it out the door the check engine light came on and I noticed that the car would sometimes hesitate when you press the accelerator. I took the car back that same week for repairs. I complained and wound up taking the car back an additional 2 more times a total of three times for the same problem. Now it's June 2003 and the car is not running.
I took it to another mechanic to see if he could tell me what was going on and he said he found check engine codes again; this is the fourth time. He then did a couple of checks on the car at my request and found there were other problems with the car that was not documented including the gas tank under the seal leaking, which is a hazardous condition. I tried calling Nissan directly but all they kept telling me is that they have to order a computer for the car and it may take a month. This is unacceptable to me and I just believe the same thing will happen again. It only has 7000 miles on it.
Danny should contact a Lemon Law attorney.
Lynne of Stem NC writes (7/26/01):
The 2000 Nissan Sentra is a money trap piece of dung ... In the short time we've owned it (it was purchased new)a large number of things have gone wrong with it. The starter had to be replaced (the dealership told us the starter was supposed to make the noise), the seat belt had to be replaced, a sun visor had to be replaced, the REAR brakes had to be replaced, a piece keeps falling out of the rear of the car (it has somthing to do with the pressure equalization when closing the trunk), the windshield wipers were dry-rotted when we purchased the car.
Current problems: The windows rattle, a high pitched whistling noise occurs when reaching speeds in excess of 60 miles per hour, the stereo speakers cut in and out on occassion (not often-but does happen), the button for the sun-roof does not always work, the interior paneling is loose and falling apart. I think that about covers it.
Would you want to pay $438.00 a month for this for the next 5 years? I don't. I'm not sure if it qualifies for the lemon law ... but the car is NOT worth the time nor the money, I am considering taking a dive in credit because of this car.
Sherry of Raleigh NC (7/24/01):
I phoned Nissan Motor Corp when I noticed a problem with my front tires, and I had a little over 10,000 miles on my 2001 Nissan Sentra. They advised me to take the car to the dealer, and see what the dealer states the problem is. I took the car to the Nissan dealer, and found that not only were my tires warped, but my rotors and brakes were also warped. They told me this was caused by high speed stopping and excessive high speed braking.
I then called Nissan Motor Corp back, because I thought this was ridiculous, they stated that they would call the service mgr at the dealer, and get back with me. I then called them back to recieve an update on my file, and I was told that the service mgr at the dealer agreed with the technician who worked on the car that this was normal wear and tear due to high speed stopping and breaking.
Since then, I have gone to several independent mechanics, and they all disagree. I have also gotten a copy of consumer reports, that state that there are several 2001 Sentra customers with brake problems, some which have resulted in accidents. I am a furious consumer, and I would like to know where I can go with this?
Debbie of La Crosse WI (1/21/01):
I own a Nissan Sentra. My car blew an engine when still under warranty. It only has 33,000 miles on it and has been maintained as stated in the warranty. Nissan denied any responsablity to this.
I have lost my $19,000 car because it is still sitting at the dealership with my engine in the trunk. I have almost lost my husband because of the emotional stress it has put on our marriage. Also the huge cost for one person to employ an attorny to look after my rights.
Kris of Mt. Shasta CA (1/22/01):
Reading the recent problems with Nissan reminds me of when I had bought a brand new 1986 Nissan Stanza station wagon. I had it for a few weeks when it began to develop intermitent transmission problems. On occasion it would feel like you had be rear ended by another car when it shifted. I took it in to the local Santa Cruz Nissan dealer and they said that there was nothing wrong with the car.
As the problems with the transmission continued I took it back again and again. Yet they claimed that it did not have any problems until I took a ride with a Nissan Representative and the transmission demonstarted it's problem. So they agreed to fix it.
It worked fine for about a week and then returned to its old pattern. What I later discovered was that they had done an incomplete repair of the second gear shift valve. What was called for in the Nissan Factory repair manual was to replace the second gear shift valve and the valve body. Based on the invoice they replaced just the second gear valve which led to the valve body ruining the new second gear valve. I continued to try to get them to do the repairs and they refused.
I even went to an independent transmission place and was told that the transmission needed to be replaced. Even then they would not repair this new vehicle. I sent certified letters to the regional and national Nissan Offices as well as several phone call. None were responded to. The lemon law did not apply due to the fact that they would not agree that there was a problem. Upon going to the BBB I was told by the BBB that I should take the car to Santa Cruz Nissan again and if they could not find a problem that I was to then accept the car as is and that I would have no further legal recourse available to me. A rental car was not to be provided. What a waste of time it was to go to BBB. I finally sold the car and bought a Mazda.
My advice to everyone is avoid Nissan's as they will not honor there warranty. I have friends who have reported similar experiences.
Tamar of Chicago writes:
I received a notice from Nissan North America regarding a recall on windshield wiper defect on 1995 through 1998 Nissan Sentra and 200 SX cars. Prior to the notice I had repaired the problem. I than called the Nissan Company and spoke with Tasha on May 15th, 2000. I told her that I corrected the problem and she said that there was no problem, I could receive reimbursement for correcting the wipers.
I faxed her a copy of the recall letter I received. I did not hear anything from Nissan regarding my refund so I called back on May 25th, 2000. I than spoke with Shaneika. She informed me that I was not put in the system for a refund, they did not receive any fax and I needed to fax over a copy of the receipt with how I paid to correct the windshield wipers, and I had to take the car into a Nissan dealership to have it checked by their mechanics to show the problem was corrected, which I did on May 26th, 2000.
As of June 19th, 2000 I have not received my refund nor a phone call from any Nissan rep. So I called again. This time I spoke with Cindy on the 19th of June. She told me she did not receive any fax from me and that I needed to fax over the same information that Shaneika had requested. This is my THIRD time faxing over the same information, so I faxed it and asked if Cindy could call me to let me know she received the fax.
On June 21 I did not hear anything from Cindy so I called again she told me she received the fax and that she did call but it was the wrong number. Cindy also informed me that since she has received this information that Shanieka should approve me for reimbursement and my check should be in the mail within two weeks.
Now it is July 7th, 2000 and I have not received my check or a phone call from a Nissan rep. So I called and spoke with a wonderful women by the name of Olita. She informed me that the dealership did not close me out of the system when I took my car in to prove the problem was corrected. Olita put me on hold and called the Irving Park Nissan dealership who told her yes I did come in and the problem had been corrected. The person who puts it into the system would not be in until Tuesday but it would be taken care of.
Well, today is July 12, 2000 and I have heard nothing from any Nissan rep so I called and spoke with Mr. Robert Chatley who was rude. He said there was nothing he could do for me until the Irving Park dealership closed it out on the system so I called the Irving Park dealership and spoke with Rich who informed me that he did the paper work and does not know what the problem is. He called me back and informed me that he called the Nissan Consumer Affair line and left a message with one of the representatives to give him a callback regarding the hold up in the system. Rich was also very helpful in assisting me.
As I am typing this information Rich called and informed me that he faxed the paperwork from the Irving Park dealership to the Nissan Consumer Affairs rep and spoke with someone who said that this would close the case and I would receive my refund.
Having to deal with the Nissan North America consumer affair employees has been nerve-racking. I feel that I was inconvenienced already by having to fix the windshield wipers as is and this has been the second recall on Nissan Sentras. I feel that the employees and company could have found a much better way of handling my refund. This should not have been as hard as it has to receive $135.00. It is not necessarily about the money but about the way the employees handled the entire situation. I NEVER received a phone call from anyone for the Nissan Consumer Affairs saying that faxes may have not been received or there are other steps I need to take to be refunded. I have been put on hold for over ten minutes without ever receiving an apology from them regarding the insufficient way they do business. I am upset, and completely enraged by the way the Nissan employees have handled this situation. If you notice in my complaint I did all the calling not one representative bothered to call me and that is very unprofessional. I work and go to school in the evenings I should not have to constantly call Nissan to correct a problem that is due to their mistake!
I will never after this experience purchase another Nissan vehicle! All these phone calls where made during my lunch hour or my day off and this is not the way I wanted to spend my lunch hour or part of my day of repeating actions that should have been taken care of two months ago.
Anyone listening at Nissan>?
Thomas of Phoenix writes:
I own a 1998 Nissan Sentra. The trunk rod is not very safe. It broke and flew off at me. It hit me in the face. If I was not wearing glasses it probably would have taken out my eye.
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