Nissan Quest

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Kristy of redwood city, CA February 1, 2010

I purchased a new 2007 Nissan Quest in June 2007. At 20,000 the brake pads were replaced and then at 30,000 the brake rotors and the brake pads were replaced, costing well over 1200 total. The car was shaking severely when the brakes were applied as a result of the bad rotors. Also....The sliding doors rub against the body of the van, resulting in scratches.

I have taken the van to Nissan service 6 times and they have promised to fix the scratches and the doors for free. I will take it back Feb 9, 2010 and let's hope it really happens this time. Meanwhile, I have noticed other Nissan Quest 2007-2006 vans with the same problem of the doors touching the body when sliding (I see the scratches and have spoken to the owners), so this seems to me a design defect.

I spent more than 1200 already on brakes and rotors (at 38,000 miles)...also 6 trips to the dealer (and many rental cars, which I have had to pay for) to fix the problem with the sliding door rubbing against the body (still not fixed yet, either).

jeff of prattville, AL January 28, 2010

Overall,I've enjoyed my quest.It's been comfortable,and the prefect fit for my family.I have some issues with it,but it's only stranded me twice. I've been dilligent with the maintenance(thankfully!)and that saved me when the transmission went out at 55,000 miles. I had driven it to my local tech to check it out,and it wouldn't go into gear to test drive it. I had it towed to the dealer. when I checked in with them,they said they couldn't find anything wrong with it! Later on the service manager conceded that "it was acting up a bit" and informed me that the "fluid was black" in a tone that amounted to a thinly veiled "maybe you should change the fluid once in a while" I presented him with my service records showing a tranny service at 36k.

He called me the next day and had another transmission on order. It took a week to get it in and installed but once they put the action plan together,they did a fine job. I went to pick it up,and was presented with the bill for the transmission,which was no charge,plus a bill for the fluid change they did trying to avoid the inevitable. In the end I didn't have to pay for any of it,with minimal hassle. The service manager acted like he just hated to do it,and he behaved as if it was coming out of his pocket. That's my worst experience with Nissan,which ended well anyway.

Since then,I've had a brake job done with strange results (one side "burned" the rotor surface)and had to be done over. The brakes have a mild grinding sound,but they work well. I lose a wheel stud everytime the wheels come off for new tires,rotations,or alignments. They strip at the base of the stud for some strange reason. Alignments are my greatest annoyance. This van simply won't stay in alignment. 100 to line it up and a matter of weeks later,the steering's sluggish and it pulls to the right. My tech is good about working with me on it,but I'm convinced it's not his fault.

My wife and I have had 3 Infiniti products that performed flawlessly. being of the same corp. I'd hoped for the same from Nissan. And I still love the van.

Beth of Florence, AL October 6, 2009

We bought a 2006 Nissan Quest in October of 2006. We were aware, simply because we read the sticker, that the vehicle had "run-flat" tires by Michelin. Noone ever informed us that should we have problems with these tires that there was no place of business in our town or even nearby where we could get assistance.

Within the first 6 months we had two flat (caused by nails). This is when we found out we had no resources. We contacted Michelin who flew two tires to our city and had them delivered to our driveway. The wheel and tire were replaced in our driveway and the old tire flown back to their company. This happened on two more instances. So with a second set of "run-flat" tires we continued on.

We now have 4 very worn tires and the only option is to buy 4 new wheel/tire combo at 750.00/tire. If we had been made aware of the difficulties that we would run into, including no support from where we purchase the vehicle we would NEVER have purchased this vehicle.

Of course nobody could forsee the econommic downturn that we would be facing currently, but even with that who can afford to change out tires at a cost of 3,000.00 for regular maintenance.

My guess is that their are thousands of run-flat tires on the roads right now just waiting to blow because their owners can't afford to replace them either. I hope you or your loved ones are not within site when this enevitable occurrence happens. My Quest is sitting in the driveway and I am trying to figure out how I am goign to keep my job without a car!

Kenneth of Perry Hall, MD September 26, 2009

Purchased a new 2006 Nissan Quest in Jan 2007. Began having pulsation on brake pedal and steering wheel at 23 months [24,000 miles]. Took to Nissan dealership and was told that rotors needed to be turned, but not under warranty! At 23,000 miles on a NEW vehicle? Absurd. My wife is the only one who drives it, and she treats everything with "kid gloves". She had a 1974 Datsun B-210 and a 1998 Nissan Stanza, which we both LOVED and vowed to buy our new minivan from Nissan. The Quest has had mechanical problems with interior construction, electronic computer problems with the viewscreen, [clock, radio station, etc.], and auto door opening problems. The rotors are the last straw. Unless Nissan would agree to replace the rotors and pads under warranty, I'm not comfortable buying another Nissan vehicle - new or used.

Oops - almost forgot. 2006 Quests [and later?] have "special" transmisison fluid, which can only be done at the dealership! 33,000 headache with 500 migraines every few months.

Charles of Houston, TX August 29, 2009

At 72 yrs old, Nissan has created the biggest scam and ripoff. I have ever experienced with the terrible runflat tires on the Quest. The replacement cost, no available spare, lack of dealer help and or equipment to work on this junk is an atrocity to Nissan customers.

I am looking for a class action suit against Nissan and will surely be involved with such a suit. I have had to replace 1 tire/wheel at a assisine cost of 900.00. I only have 17K on a 2007 Quest.

Shawn of HAFB, MA August 27, 2009

I do not have an issue with the services of Nissan at this point in time, but because this is a new vehicle and I am already having electrical switch (window/door) issues I want others to be aware because there is nothing like going through tolls without a drivers window operational. I had them replaced (drivers side window switch and passenger side sliding door). Now 2 months later the passenger side window is in op.

MJ of Lusby, MD August 12, 2009

They are plagued with significant issues and Nissan is difficult to deal with as far as consumer support goes. I would not buy and Nissan vehicles and have convinced friends and family to not buy them as well.

Eileen of miller place, NY May 22, 2009

My 2006 Nissan quest,with only 30,909 miles ,4 mos out of warantee developed loose wobbly steering. Diagnosed as worn,?defective bushings requiring new steering wheel at a cost of 1,ooo. Still awaiting call from Nissan Customer service. I feel there should be no cost to me since this appears to be a factory defect. Boy am I angry. This vehicle is treated well and outlay of any money for a factory defect is outrageous.

Joe of Nesconset, NY March 25, 2009

Joe of Nesconset NY (03/25/09)
My Nissan Quest was just 3 years old last month and the abs actuator system assembly malfuctioned and needs to be replaced. The estimate charge is 1700. Obviously it is a faulty part, and not something typically needing replacement as part of required maintainence. I contacted Nissan and was told that my case would be fowarded to the NY regional customer care dept for review. After 8 days and numerous phone calls I am informed that Nissan will not offer assistance in this repair because it is past warranty. Again another instance of Nissan not backing their products or offering finacial assistance for faulty/defective parts!!

I now have to pay out of pocket to repair my van and have been without transportation for 10 days. I would never recommend a Nissan product after being a loyal customer for 20 years!

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