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TERRY of NORTH HILLS, CA November 2, 2009 On September 18,2009 I contacted nissan consumer affairs office and spoke to Maria at extention 4142. After explaining to her that we were calling because we had noticed the paint was peeling of on the area just above the front windshield of our Nissan Murano (2004). She stated that we should contact our local dealer to have a look at it. Since our dealer that we had purchased the vehicle from had gone out of business, we contacted the next local dealership Miller Nissan of Van Nuys, Calif. I took the vehical to them and had it inspected by the service manager Jay Akers.He stated that the damage did look like it was a factory problem and I need to take it to the dealerships auto body shop for an estimate. On the same day I went to D.M. auto body in Van Nuys Calif. They inspected it and said they would send the estimate to Miller Nissan attention Jay A. Several days went by with no call from Jay or Nissan. I called them and was directed to Jays voicemail, left message for him to return my call. Several days later no call back. I call them again, again voicemail. After several days I went to Miller Nissan tracked down Jay. He stated that he gave the estimate to Nissan Corp. and I should contact consumer affairs to see what the staus was also that he believed the damage was not caused by anything we had done wrong to the paint job. I contacted consumer affairs and spoke to Darryle B., Darryl stated that the original case number had been closed and I would have to speak with the regional manager Nadia. He also reopened my case #6595748. I called and left several messages for Nadia to call me. Several days later I finally recieved a call from and she stated that Nissan did not feel responsible for the damage per the reccommendation of Miller Nissans service Manager Jay A. This was not what he had told me. I asked her if she had seen the damage or the estimate of it by D.M. Auto Body in Van Nuys. She stated that she had seen nothing and didnt even have a estimate from anyone even though Jay A. stated that he had sent it to her. She then said that maybe it went to thier paint department which I replied how can you make this decision on the damage to the car if you have not even seen the estimate from D.M. or seen it yourself? She replied that the decision was made on the reccommondation of Jay A. the service manager at Miller Nissan. This was not what he had stated to me. I asked that I speak with her supervisor and was told he would get in contact with me. He and I have been trying to get in touch with each other several times but we have only been able to leave voicemails. I returned to Miller Nissan to try and speak with Jay A. one more time. When I arrived I was told that Jay had been transffered and now John H. was the service manager. I spoke with John who said he didnt know anything about the case but would look into it and call me back. Its now been two more weeks and no call or messages from John. I should let you know that at the time we purchased the car we added an extended warranty that was to cover the car from bumper to bumper per the salesman at Superior Nissan of Mission Hills for an additional three years for 2,345 and an additional 600 for Automate Paint Protection programe that the salesman stated was from Nissan Motor Corp. Definately we have tried everything we can to protect our paint and car in general. All that we are asking is that Nissan repair The paint damage to our car under warranty and lets move on happy customers. Thank you for any help you can give us to resolve this. Paint on roof peeling down to the metal. We have three estimates. Brenda of Phoenix, AZ October 21, 2009 My 2004 Nissan Murano CVT transmission at 82,000 needs to be replaced. After reading many forums on the internet it is my opinion the CVT transmissions in 2004 Murano needs to be recalled. I have two children I drive around a lot and it is an unsettleing feeling to not have a car that is reliable. I bought Nissan for the reputation they las forever. I'm very disappointed and will not by another one unless Nisaan owns up and takes accountability for this problem. Debbie of Newark, NJ October 16, 2009 I purchased a brand new 2007 Nissan Murano on feb 15, 2007 i heard a nosie coming from my car and too it to lynnes nissan dealership and they inform me that I have purchased a suv with a defective transmission I call Nissian home office to inform them of the matter and hopes that they offer to put a new one in free of charge, which was ok but i through they would reducethe car in price no such luck. then with in a couple months my cd player started acting up and would only play somtimes and then the gear shift light was not work so you could not see at night which gear you were in. I had nothing but problems with is suv since i broughtit The home office just keeps giveng me the run around about fixing the things that are wrong with my suv. PS.I WILL NEVER EVER BUY ANOTHER NISSAN VECHICLE. to it top it off it look s like i am going to have to comw out of my pocket to repair this items. That means putting more hours in at my part time just. thanks Nissian Dineen of Seaford, NY September 24, 2009 I have a 2004 Nissian Murano. While driving the drivers side seat collapsed to left. Lucikly I was only going 15mph. I had a mechanic look at it and he found the anchor bracket had broken off. Will cost approx. 1000 to fix! Nissian states it is not a warranty part and is considerd wear and tear. Have you ever heard a a seat breaking? I only weigh 130lbs. After checking some web sites I found many complaints from Murano owners with the same problem. Even the Department of Highway Traffic and Saftey and blogs and it was investigated and closed, it states "although there have many numerous complaints there was not enough injuries or accidents to warrent further action". So I guess they want to wait till someone is seriously hurt till they decide to make Nissian responsible!!!! I just can not get over it. I do not understand how there can be so many people with the same problem in a 30,000 + car that is 4-5 years old and Nissan will not help anyone. I will never purchase from Nissan again! Curtis of Escondido, CA September 24, 2009 My breaks on a 2009 Nissan Murrano needed to be replaced at 30,000 Miles the rear breaks! We all know this is a wear and tear item but Nissan does tell you that the 30,000 mile service is 300 for service and 300 for breaks so does everyone look forward to 600 in service at 30,000 miles? Jennifer of Columbia, SC July 9, 2009 The front engine mount broke on my 2003 Nissan Murano. We bought our car brand new and it currently has 77K miles. The explanation from the Nissan mechanic for the broken engine mount is ware and tare. We have had the car for over 5 years and it is my carpool car to pick the kids up from school. This NOT an off road car. So I didn't understand the explanation. This is a major component of the vehicle. It holds you engine in place. There are 4 engine mounts to a Nissan Murano engine. So how did only one break due to ware and tare. Teh engine mount breaking could of caused an awful accident with my children in the car. This was definitely a manufacturer defect. The one engine mount us over 450.00. Nisan North America denied my claim for reimbursement and also could not guarantee that in another five years another engine mount would break. I asked for a copy of the report of my complaint, but they could not give me that. I asked if someone could explain the damage to my engine mount, but conviently there was no one available. Will this happen again in 5 years? Will I have to pay for another engine mount due to "ware and tare"? Upper management said that because the part was beyond it's warranty. David of Cranbury, NJ June 29, 2009 My driver seat braket broke - and now wobbles back and forth -especially in turns. Very unsafe and I am not along - James of Guyton, GA June 12, 2009 My wife and I purchased a 2009 Nissan Murano in April from Key Nissan. We also purchased A protection plan called Zurich shield for the exterior and interior of the vehicle. We brought the vehicle in one week after purchase to have the shield applied. When we returned to pick up our vehicle, we noticed that the vehicle had not been cleaned properly before the shield was applied. There were what appeared to be spots of tree sap and dirt under the coating making it impossible to remove them from normal washing. We were told they would have to strip the shield, clean the vehicle and reapply the Zurich shield. We brought the car back a week later on a Monday to have this done. We were called that Friday to pick up our car and told at that time that they re-painted our vehicle. We were never asked or informed about our vehicle having to be re-painted. When went to pick up the vehicle we noticed over spray areas from the paint. The drivers side roof rail was broken and there was an almost unbearable smell of fumes in the car. We were told to let the car air out for the fumes and we could bring it back for them to re-do the paint. We wrote certified letters to the manager and his boss telling them of the incident. We asked that they replace our vehicle with another one just like it. It was our opinion that they ruined our new vehicle and should give us what we paid for, not a vehicle that had been repainted without our permission and smelled inside. They refused and have only offered to repaint the vehicle again. We went to Nissan's customer affairs website with this. Their stance is because it happened at the dealership there is nothing they can do. My wife and I paid cash for a new vehicle which she was thrilled with for one week. She is stuck with something less than what we purchased, has gotten physically sick from the fumes,( which are still present in the vehicle a month later) not to mention the aggravation we have had to endure. All we are asking for is to get the vehicle we bought, nothing more, nothing less. We get upset daily just thinking about how we have been mistreated. Vance of Mokena, IL April 30, 2009 My 2005 Nissan Murano drivers seat rail broke for no apparent reason in the left rear corner. As I looked on the internet it seems many others are having thr same problem. this is a serious flaw in the design and should be corrected by Nissan. 5oo.oo to correct and seat moves while driving. Just happened yesterday. Richard of Angleton, TX April 6, 2009 I am ready to get rid of my 2009 Murano I am disapointed in the quality of Nissan it has really gone down I owend a Nissan from 1996 till 2008 and was really impressed with the quality of there product so I said we are buying another Nissan wrong move I am surprised at how much the quality has dropped. My 2009 Murano is a piece of crap I am going to trade it in for a GMC it's about the same quality at least I get to help the economy out buy American there are just as good as the rest PS here is whats wrong with my Murano, it is noisy can't here the radio unless you turn it as loud as it will go the motor is loud. Advertisement
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