Nissan Lease

I am having a bad experience with the 2002 Altima 2.5 engine. I have read several complaints that has the same thing in common. The faulty part that Nissan will not replace is the pre catalytic converter that has caused damage to my engine. This is a very expensive fix. I would like to be reimbursed of my out-of-pocket payments that I had to spend to fix the engine, amounting to $2500. I bought the brand-new car. I've called Nissan, of course, but they told me that they could not help me.

I tried to give 0 stars but had to give one because 0 was not an available choice. I recently moved from NY to NJ and faxed a request to have my title mailed to the NJ DMV. My request was sent on 9/19/11. It has been almost a month and the NJ DMV has not received my title. Each time I call Nissan, I get a different answer from the customer service representative. I ask to speak with a manager and still get nowhere.

I was informed today that the title was sent to the DMV on 9/26/11 via regular mail. I could not believe that they'd send such an important document via regular mail. I believe that since the DMV never received my title, it is lost and there is no way to track it. Nissan's response is they have to wait 21 days for them to request a duplicate title. Nissan has the worst customer service department!

I wouldn't give this company one star. My story is far too long and complicated to type out here. I warn anyone and everyone to steer clear of any Nissan product. You'll be so sorry if you do. Buy anything but a Nissan. I am still fighting with them 3 1/2 years later over a leased Altima that was a lemon from almost the beginning. They couldn't care less! Consequences? I won't even go there!

I leased a 2008 Nissan Altima. The car started "dying" on me shortly after. It's a 39-month lease, due to be up in November. It's been jumped, towed, had several batteries, blown fuses, etc., obvious electrical problem.

I've been fighting, begging and pleading with Nissan to please do something for me. They haven't done a thing--ever! Three and a half years later, they want to put yet another battery in the car and return it to me. When it died three weeks ago, I had it towed to Nissan dealership and took my tag off of the car. I'm refusing to fix the car or take the car back. This car was and is an absolute lemon!

I was three months away from returning my Nissan lease and wanted to go into another lease without any interruption. The Hyundai Sonata caught my eye and decided to go to my local dealer. There I spoke with Kevin ** and informed him that I was interested in a Sonata and that I also had three months left on my Nissan lease. After going back and forth with the numbers and his manager and agreeing that the dealership would pick up my last three months, we shook hands and the deal was complete. I gave Kevin my account number with Nissan so he could call and take care of the particulars. I left my deposit and was told to come back the following week to pick up my new lease.

After two months, I received notification from Nissan that the monthly note was not paid. I called to speak with the finance person who pawned me off to Kenton **. After telling Kenton what happened, he informed me that it wasn't in my file. I told him that Kevin ** wrote it in his notes and he should talk to him. After chasing Kenton numerous times as he would never return my phone calls, I finally spoke to him and he told me that the check went out on May 12 and Nissan would get it by that Monday. I called Nissan three days after and they never received such payment.

Two days later, I get a phone call from a collection agency stating that I'm in collection for three months past due payments ($1,050). Kenton flat out lied to me and he nor his manager had no intentions on honoring what salesman Kevin ** promised. My husband actually went to speak to Kenton and he said that the best he could do was pay for half and I agreed to that. He didn't even honor that. He kept saying his manager was out and he hasn't gotten a chance to finalize; it was a lie.

I sent a certified registered letter to the owner of the dealership Jim ** on July 16th asking him to follow up and get in touch with me. It is now Aug. 18th and I never received the receipt from the post office with his signature. This lets me know that he, along with his employees, practice unethical ways. As the owner of this dealership, he should have at least called me but he never did.

I have been a loyal Nissan customer for over 12 years and decided to venture out and try something different. Premium Nissan of New Rochelle staff honor what they say they would do and I never had any problems whatsoever. Why did I give my business to a dealership that couldn't care less about customer satisfaction as long as they get the sale?

I am a current leaser of a Nissan Murano since November of last year. On June 2011, my automatic payment was withdrawn ahead of time, giving me difficulties with my budget. I spoke with a representative and canceled the automatic payments. On July 3, 2011, I sent a check of $831.93 to cover two months payments. However, for unknown reason check was delayed and I was receiving calls from different representatives everyday. On July 13, I got tired of the calls so I paid by phone and told them if they receive a check, do not cash it.

On July 14, they cashed they check with the same amount, making my account go overdraft. On Friday, I spoke to Elvira, she told me I was going get the money back the next day, nothing happened. The next week I called with my complaint but people put me on hold and never came back to the line.

I spoke with supervisor Darling and she told me I was gonna have my check the next day. Two days passed-by, nothing happened. I was hungry, with no transportation no money for food or gas and my account was overdraft. I called and spoke with Tamy, Megan, Steven, Carla, Karen, Rick and nobody did anything. I have struggled with no money. For almost two weeks everyday they said "tomorrow you will receive a check". I reported to Consumer Affairs, it was useless. After almost 2 weeks I received my refund check, but no check for the overdrafts. The supervisors Rick and Darling, promised me that they will refund me the overdrafts. I checked my bank statement but nothing until now. I keep on calling them, they are never at the office. Representatives told me they gonna contact them and return my phone call and nothing. I am so disappointed at Nissan, this situation has put me on 2 weeks struggle of food, gas and transportation. Representatives of Nissan have ignored my complaints and lied to me, made fun of me with false statement, and put my economy in jeopardy. I will submit my complaint of this horrible action to any Nissan web site and complaints site as well if I do not receive a result.

I am trying to obtain the necessary form to transfer my lease. My original request was placed on July 19. I was told the form would be faxed and/or mailed to me. Several phone calls inquiring about the whereabouts of the document have produced only excuses and no results.

My last three vehicles have been Nissan products but I can assure you, based on this experience, it will be my last. May I have the courtesy of a solution to this problem.

I will never lease/finance through Nissan again!

I'm losing my job because NMAC has completely dropped the ball, and messed up my paperwork. Now we had to redo the whole process (it has been four months now), and Nissan is blaming NMAC.

NMAC tells me to call Nissan. Please, help!

Also, customer service is a joke; I spoke to the same woman twice, but she used two different names. She told me they are told to do that-- Shady Nissan.

Seriously, I've been a third time buyer of Nissan, and this is how you treat your repeat business?

I have a car lease with Nissan and I have been reported late in March and April. In March, I mailed a payment to bring my account current a week ahead of the 30-day payment deadline. The mail was not processed until a week after the deadline, causing me to be late with the payment and my credit report took a negative hit. I was also told by a representative that due to flooding and other weather conditions in the area, the mail had been slowed down tremendously.

It was not my fault that the mail was late and this should be removed from my credit report ASAP.

I also mailed a payment for May, which arrived on the exact deadline (as told to me by a representative) of credit reporting to agencies. The payment arrived on June 27. Both of these late reporting should be investigated by all parties and should subsequently be removed from all of my credit reports ASAP.

I leased a Nissan Rogue late summer 2010. I drove it for a couple months and then got in a accident requiring the front passenger door to need replacing. The car has been in the shop for six weeks now waiting for a "special order" part for the passenger seat, something to do with the air bag. Nobody can give me a clue as to when I can get my car back.

This is ridiculous, to be leasing a vehicle that I have to make monthly payments on and don't even have in my possession. I am filing a report with the Attorney General's office also. I am not making my lease payments now until I get my car back. Leasing this Nissan vehicle has been a nightmare from the beginning. It took them a month just to get me a spare key for the car. I would recommend to anybody not to buy or lease from Nissan.

When it was time to return my lease i called Nissan and set up an appointment to get the vehicle inspected. The vehicle was in great shape, but the inspector said there are scratches that i will have to get fixed and gave me an estimate. I told him that I will not pay and will get them fixed myself, because the scratches were so small that any local body shop would do it for less than a fourth of the estimate he gave me. So he said ok and left and gave me a copy of the inspection report.

I fixed the car and then faxed the inspection report the guy had given me with all things marked fixed. After about 10 days i returned the car to the dealer and he had the old inspection report. I showed him that I got everything fixed and he said everything is perfect and i signed off on the return. A few weeks later I get a bill from Nissan with the same amount as on the estimate. I called them and said I had it fixed and returned it to the dealer. On that they just said that the repairs were not according to Nissan standards.

I asked why the dealer did not mention anything and they said we reserve the right to accept or reject the repairs even in your absence once you have returned the car. They could say anything they want. I fixed it, spend money on it and everything was fine, but i still got the bill and the best thing was on the bill the second page said if i leased or purchased another Nissan they will waive this off. This is a clear scam to force people into buying another car from them.

i had a leased and returned it in less then a week. they threaten me with all sorts of things after i said no to the part where they wanted me to give them 1000 dollars to take the car back. they sent a report to the credit bureaus as if the car was taken by force from me and it wasn't like that I voluntarily took it back!

I'm gratefully wrapping up a 5 year lease thru NMAC, during which I spent endless hours on the phone correcting improper sales and property taxes. My husband travels for work, so during the 5 years we moved to differing states 4 times. Every time we did, they began charging us varying taxes that were paid up front when we originally got the lease. After each move, it took repeated lengthy phone calls averaging 40+ mins to dispute the charges and have them removed. Most recently (Nov. '07) however, despite calling 3 times prior, the charges failed to be removed and they reported to the credit bureau that my account was more than 30 days past due, although I had been making timely payments to the lease amount, just not the tax I shouldn't have been charged in the first place.

Upon finding this out I had to make several more time consuming calls to dispute it, and was assured that the appropriate steps would be taken to remove this from my credit report. I received a letter that was supposed to be helpful to my creditor (although none of them accepted it because the credit report & score are ultimate determinants) stating that it was their error and it was being fixed but that it would take 30 days or more for it be corrected on the actual credit report. Six months later, I find out that it is still on my report and was right back where I started, spending hours to get it rectified. During this time, the supervisor I was working with, Michael ****, had the gawl to infer that I should have followed up sooner and I wouldn't be in this position. I suggested he check his records because I did follow up w/ in weeks of the occurrence and was assured it was in the works.

He also alleged that he would be in touch with me w/i 48 hours to let me know the status of my request but, not to my surprise, failed to do so. When I called 24 hours after he was due to call me, he denied making that commitment and stated that he had other people to assist. While I'm sure that lame excuse is true, I quickly reminded him this should have been taken care of 6 months ago! In a similar conversation years prior another representative of NMAC snidely stated it was difficult for them to properly review my account because I move so much, inferring I should expect this and that it's my own fault. As if that's any excuse for poor accounting!! I'd also like to mention the incredible amount of false information I've received from them, which always results in excessive transferring from one rep to the next, each with absorbenent wait times.

Ten weeks ago, my mother died. Since he is unable to care for himself, my 87 year old father who currently resides in NJ will be moving to San Carlos to live with my wife and I. He currently leases a car from Nissan Motors and as indicated by his physician has multiple co-morbities which hamper his ability to drive. He suffers from diabetes, obstructive lung disease, leg thrombosis and uncontrolled hypertension all of which put him at a risk to himself and others if allowed to continue driving. I have the documentation from his physician.

As he will no longer drive upon moving here, I have been dealing with Nissan (NMAC) to attempt to get an early termination of the car lease without my dad having to pay the early termination fee of $2747.13, money which he does not have (sole source of income is $900.00/month Social Security with no savings) -- the lease is not up until January, 2008.

I was told by a woman at Nissan (Donna) that at times, these early termination fees are waived due to chronic medical conditions. Today, I received a call from her indicating that her superiors denied the request. She also stated that she didn't understand why and went on to tell me about her mother who has Alzheimer's Disease and lives with her and is also unable to drive. Apparently, unless my dad dies, he will be accountable for these fees.

Should he die, they told me they would go after his estate (there is none). Nissan is being quite unreasonable. All he wants to do is return the car, which is in excellent condition, move to California, and not have to pay the early termination fees. At 85 years old, he should never have been allowed to sign a 3 year lese. That, in and of itself, was negligent on the part of Nissan. Is there anything you can do to help him (me) out?

On my credit report there is a charge of $292.00 not paid. This was a leased Nissan Quest back in the years of 1997-2000. I have asked on the telephone and faxed a written request to Mr. Mitchell back in December 2005, to supply me with the written documentation of this pending charge, that was either not sent or lost in the mail. I also have requested a copy of what they show that has been paid towards taxes on this vehicle. To no avail, and as of this date nothing has transpired.

There is no personal property tax in our county and if it is a leased vehicle, the company, who is Nissan, should be paying this and not the person who is leasing the vehicle. My tax assessor-collector is prepared to write a letter to this fact. My credit score is in the 700 range and the people who work at Nissan are obviously working just to make a paycheck and not at all trying to help resolve the complaint by the customer, who in turn keeps their product on the road.

Same as many others, turn in looks good, a month later, after leasing another car, notified that the tires did not meet the inspected standards. Turned in early with no over miles, etc.

No chance to defend myself or have a second opinion. Would like to be able to contact the CEO of the Nissan Corp and tell him that the cars are just as advertised, however the Nissan Acceptance Corp should be taken a look at and find out where all of the penalty money is going.

I leased an Altima for my daughter in 2000. I had previously leased 3 other vehicles from Nissan. I always turned them in on time with less mileage than the lease required. I paid my bills on time and never had a late payment. The lease on the Altima was up on Jan 15, 2003. I received a call from Nissan saying they would send an inspector to my house to check the car and place damages. I told them that nowhere in my contract did any mention of inspectors occur outside a regular Nissan dealership. I thought it a fraud.

I turned my car into a dealership in Thomasville, Ga although I had leased the car in Ocala, Fl. I turned it in one week early. The sales manager told me the car was in tip-top shape. I left it in his care. Weeks later I get a bill for $900 for damages to the car. The bumper had been dislodged and I agree with that, but that was a factory default that I had tried to have fixed previously. My daughter who drove the car even sliced her forearm on a factory mistake underneath the seat. A sharp ridge on the driver's side tore a 4 inch gash in her arm. I called Nissan about that and never heard from them again. I do not plan to pay these excessive damages. The car had normal wear and tear like my cars had previously and there was never a complaint before.

Sara should have pursued a claim against Nissan at the time of her daughter's injury. As for the $900, she would be ahead to pay it now, then sue the company in Small Claims Court, seeking a refund plus her costs of pursuing the action.

After leasing 3 Nissan Maximas, I decided I needed a change. My dealership sells Nissans, Audis, Hondas and several other brands. I turned the car in with several very small "dings." My mileage was 8,000 miles under the limit. The Maxima was in excellent shape and my body shop said about $200 in damage to the car. I told the dealership that I would have it fixed myself. The dealership said they would do it.

Sixty days later, I received an invoice from Nissan for $650 for the car claiming damage to various parts of the auto. I called Nissan and went to the dealer. Nissan did not respond and the dealer said since I did not purchase/lease a new car from them, they said they would not help. Finally, a collection agency representing Nissan called and said that they would NMAC would settle their claim for $350. I said OK, paid the check and never heard from them.

Several weeks ago as I redid my mortgage, I was notified that I had a $300 write off on my credit history. I have never been late with anyone and that was the ONLY black mark on my credit. Subsequently, I tried to write Nissan and the agency they use and got NO response. I am currently contemplating my next course of action which will be legal. Even if I wanted to pay the bill off, Nissan would not even respond so I can do pay it off and then there is not guarantee that they would make the effort to remove the matter from my credit history. All for $300. I will never lease or buy a Nissan/Infinity product again.

After surrendering my leased Altima to a Nissan/Volkswagen dealer, one month later I received an invoice for $1800.00 Charges included mileage (which I did not exceed), replacement of four tires (because I purchased one new one), dent on bumper and paint wear and tear - how can I have any impact on what the paint job looks like after five years! I do agree that I owe $400 for the dent in the bumper and $150 for (3) cigarette burn holes in fabric - but the other charges are NOT legitimate. At the time of my transaction, when I turned the car into an authorized dealer, I should have had the opportunity to dispute these charges, which by the way were never put in writing when I originated the lease agreement. "Normal wear and tear" has a variety of interpretations.

It is now in collections, damaging my credit rating, which has been impeccable and because of this I am having to increase my down payment for a loan by 5%.

Simply refusing to pay is not the way to settle these disputes. Nicholette should have paid the invoice, then contested it in Small Claims Court. This would not have damaged her credit.

Nissan asked me to schedule an inspector to come to my home to inspect my Pathfinder at lease end. Inspector came, and noted over $700. worth of damage to vehicle. I had vehicle fixed for significantly less, had vehicle reinspected, damage now $387.00. This occurred AFTER lease agreement ended. Inspecting service, ITS, failed to show up on numerous occasions delaying the process. After second inspection I wanted to hire independent inspector as is my right under Connecticut Law. Nissan said instead of hiring independent inspector they would waive all damage charges. I agreed. By this time it was three months past lease end.

After returning vehicle and getting receipt from dealer stating that vehicle was in perfect condition Nissan sends me a bill for $2400 that included, the three months of lease payments that occurred because they failed to come to inspect vehicle in timely manner, $125 repossession fee, even though I brought vehicle back to dealer. $350 term fee, $201 late fee. tax on term fee, and property tax. This has now gone on my credit report and has kept me from purchasing any other vehicle.

Do not lease a Nissan unless you desire to further enrich NMAC at the end of your lease. I am adding my name to the growing list of unhappy NMAC customers. This was my first, and last, Nissan lease. Three months before lease expiration, I received a cordial letter from NMAC reminding me about the end of my lease, and encouraging me to visit a local dealer about leasing a new car, which I promptly did. This was in December 2001, a time of economic uncertainty for the auto industry. The dealer and I agreed on a price (a price which I thought was reasonable enough for me to absorb the final 3 payments due on my existing lease), and I was advised by the dealer to schedule an inspection for my existing car.

I then found out that a 3rd party performed the inspection, which could not take place for approximately 3 weeks, despite my offer to bring the vehicle to their location (apparently, there is no "location" to bring it to). In order to complete the transaction that I signed, the dealer said that I could turn the vehicle over to them, and the inspection would be performed there, which I did. This car was mostly driven modestly, was garaged, had 10,000 miles less than the maximum, included an entertainment center not part of the original leased vehicle and was generally in excellent condition. It so happened that on the day I returned the vehicle, a scratch and ding repair company (Dent Wizard) was at the dealership and told the repair cost for the minor scratches or dings on the car.

About a month later I received a certified letter advising me that I owed a $1000 for this 3rd party's (hired by NMAC) bloated repair estimate. After contacting NMAC (Rubin), I was told that I waived ny right to contest the estimate, but that as a returning customer, I was entitled to a $500 credit (a fact of which I was aware, but had to remind NMAC of), leaving a balance of approximately $500. I was told that it was my "impulse" to lease a new car before inspection that was the cause of my problem.

When I suggested to Rubin that I was urged by NMAC to visit the dealer and lease a new car, that I was unfamiliar with vehicle return procedures, that NMAC's reminder letter to me did not give the important details of this procedure, and that a 3 week delay to inspect a vehicle was unrealistic and, as confirmed by the dealer, bad business, all Rubin had to say was that a 3 week delay was about average FOR NMAC. When I suggested to Rubin that someone in upper level management ought to be more concerned about keeping life-long customers than espousing legalisms to extract another $500 out of an old lease, all I was met with was silence. It was then very clear to me that Nissan's priorities lie not with keeping good customers, but with nickel and diming on expiring leases.

The $500 credit is an illusion in the face of this process. If I knew then what I know now, I would never have signed a new lease, and would have paid the money and be rid of them. I know now what I have to look forward to at the end of my current lease, but maybe these histories can stand as a warning to others thinking about leasing with Nissan.

I turned in my '98 Altima and paid ALL fees due after the finance manager called NMAC to verify the FINAL amount. Since that time I've been nickeled-and-dimed for an additional $+/-1200.00 and a PAID in FULL letter. For the past week (starting 7/18/01) I have been getting harassing phone calls from a collection agency for a tax bill. This was specifically addressed when I turned in the Altima for a 2001 Pathfinder. They have threatened me and my credit report. I NEVER received such a request until they called.

The first call was placed to me on 7/19/01. I told them I didn't know what they were talking about and wanted to know when these supposed letters were sent. The gentleman then, rather curtly told me the FIRST letter was mailed the day before. Yes, July 18, 2001. And he still had the nerve to ask why I hadn't paid it. I received this "intimidating" bill yesterday finally. I am livid.

The original bill was sent out July 9 and you sent me to collections on the 17th!!! That is ridiculous!!!! That is considerably less than 30 days and I have never received the bill from NMAC, only OSI. I want his matter handled.

Approximately 35-40 days before having to turn in our leased Sentra, we went shopping for a new Nissan at a local dealership. We found a car we liked and decided to lease this new vehicle. Upon signing the papers for the new vehicle we were told by the dealership sales manager that we could leave our Sentra at the lot to get an estimate for wear-and-tear charges that would be due upon lease termination.

The estimate came to approximately $1500.00. Knowing we kept the car immaculate, were about 12,000 under the allowable mileage, and had kept up the routine maintenance, we knew this amount was way to high for normal wear-and-tear. Nissan informed us that we were obligated to pay this amount and our only other option was to take it to someplace else and repair the damages before lease termination.

I had a list of the so called "damages" faxed to me and found that it had front-end structural damage listed at a cost of $750. Never being in an accident or curb-hopping I asked how this damage could have occurred. I was informed that it was done when the car was put on a lift to have the oil changed. They said it happens to most of the Sentra's and were surprised we were never informed of this problem.

I still could not understand how an oil change would cause that much damage so I had my wife, who is an auto insurance claims adjuster, research their proposed damage. We found this damage was not possible to attain by the car being put on lifts. Becoming increasingly angry, I decided to pick up my car and take it to a mechanic where I could get the repairs done for a fraction of the cost that Nissan suggested.

When I arrived at the dealership I noticed my car was no longer there. My lease still had 15 days on it, they did not give me the opportunity to fix the "damages" elsewhere, and they shipped my car off to auction. I went off. As I was describing the car to one of the salespeople to find its whereabouts he replied, "Oh yeah, that's the one the truck hit."

Turns out one of their transport trucks had hit our Sentra in the parking lot causing the front end damage. There was even a signed form by the driver stating he had hit our vehicle. So our problems are finally over? Not even close. Nissan claims once the vehicle has been inspected by their "certified inspector" there's nothing they can do. They insisted I pay the full $1500. I contacted everyone from the dealership up to corporate and was railroaded at every level. Not one person in the organization cared about our problem or even suggested a course of action. The only response we could get is, "Deal with it."

Finally, I gathered up all the evidence, presented it to Nissan, and threatened legal action if they did not act. Four weeks later I get a billing statement in the mail saying they have waived all charges. No explanation. No apology. No one to contact w/ any questions. Just a statement. Then they quietly slip off into the darkness to take advantage of another consumer.

To sum up, Nissan did the following:

• Damaged my car
• Had the inspection done after they caused damage to make the estimate binding and force me to pay for it
• Lied about the cause of damage
• Shipped my car to auction while still under lease in my name
• Did not give me the opportunity to get "damages" repaired elsewhere
• Ignored my inquiries, complaints, and pleas for help at every level

My wife and I are 27 years old and we're already on our fifth lease. At this rate we'll lease approximately 20 more cars in our lifetimes. I guarantee none of them will be Nissan. This company has left a sour taste in our months and I'm appalled by the way they handled our situation. I can't think of another time I've ever been treated like that as a consumer. Nissan, your cars are average and your customer relations is garbage.

We're happy to put this mess behind us. We just wanted to share the story so others will be aware that these companies will do anything for a buck, including lies and deceit. I hope this letter gets other people to learn of their consumer rights and know that sometimes you need to shout instead of reason in order to be heard.

In July of 1999, I tried to return my 97 Nissan Altima to the leasing dealer. I had misunderstood the procedure for inspections and thought that they did them there. When I arrived at the dealer they explained that I need to contact an inspecting agency for an inspection of the vehicle before I could return it. I then contacted the agency (ITS) to schedule an inspection of my vehicle. This was on July 29, 1999 and my lease expired on August 1, 1999.

When I called ITS I explained to them that my lease expired on Sunday and I was told that it wasn't a problem, just get the inspection done and then return the car back to the dealer. My inspection was done on Tuesday afternoon August 3, 1999. Because of my work schedule I could only get back to the dealer (approx 20 miles away) on their late nights which are Monday or Thursday. I let Nissan know that the inspection was done and that I would be returning the car on Thursday evening August 5, 1999. They said all I needed to do was take them a copy of the inspection and the car and they would record the miles and that was it.

Well, when I arrived at the dealer (Dearborn Pontiac-Nissan) in Dearborn, Mich. The Nissan Sales Manager said that he was too busy to take the car back that evening and that I would have to return. The next available day for me to return the car was on Monday evening August 9, 1999. I arrived at the dealer at about 7 p.m. after finding a sitter and arranging for someone to meet me there to drive me home. This time the Manager again said that he was too busy to deal with me. I then became angry and told him that I could not afford to keep coming back out there and that the lease was already 8 days past due and that I needed to return it that evening. I left the inspection report, all my paper work (signed) and the keys on his desk. I then went outside and removed my plate from the vehicle.

As I was sitting in my sister's vehicle, I called Nissan customer service to let then know that the dealer now had the vehicle. Just then the Manager walked out of the building and laid the paperwork and the keys on the hood of the car, turned, looked at me and went back inside. As I already had Nissan on the phone I asked the woman on the other end what to do. She asked to speak with the Sales Manager, so I took my cell phone inside and told the Manager. His response was that he did not have time to speak with her.

I then walked outside and she told me not to leave the vehicle there. She told me to take it home. I asked if Nissan could send someone to pick up the car and they said that they didn't do that and she would contact me the following day to give me the name of another dealer that it could return the car at.

The following day, I worked until 6 p.m. When I arrived home there was a message on the machine that I was to return the car to the SAME dealer at 5 p.m. Well obviously I had already missed that appointment, so I decided to contact NMAC again the following day to make other arrangements.

That night approximately 11:30 p.m. there was a knock on my door. when I answered the door there were three young men there. They told me they were there to pick up the car. I said GREAT! I have been trying to give this thing back for two weeks now. One of the young men remarked that he had never seen anyone that happy about them taking their car before. I explained that the lease was up and that the dealer had been refusing to accept it. I gave them the inspection report, and both sets of keys and then I removed my plate.

The next day I contacted Nissan to thank them for sending someone to pick up the car. I asked them to send me a bill for the last 2 payments that were due (I had lost my job in June 99 and didn't start my new job until mid July 99) and the $88.00 that the inspector said that I owed for a few dings.

I finally received a bill from them in Sept. 1999, and it included a tow bill for them picking up the car. I called NMAC and complained about the $190.00 tow bill but the said that was what they had to pay for someone to pick up the car, so I unwillingly agreed to pay the bill which totalled $787.98 I sent them a check for the full amount on Sept. 26, 1999.

That was my last contact with them. I never received another bill and approx. 4 months later I had to close that account, assuming that the check had cleared by then. (I am not in the habit of balancing my checkbook). Then in January 2001 I received a bill from an attorney's office stating that I owed NMAC $7,870.00. I frantically called the attorney's office regarding this and was told that they would have to request documentation of the debt from NMAC and they would forward it to me. Today is March 13, 2001 and I still do not have those papers.

According to NMAC they never received my final payment and as far as the bank can tell the check never cleared that account but because it has been closed for so long it is hard to get any info. On top of all this I received a copy of my credit report from my refinance company and NMAC is showing this lease as an UNPAID REPO on my report for $7,870.00. I contacted NMAC and after speaking with several people and several different departments (which I had to take time off work to do) I tried to explain the circumstances to the loss dept. but they say that they are not going to remove the amount from my credit report and I even offer to pay them directly over the phone the amount of the check that the never received and they refused. They state that my only option is to pay the entire balance due or they will work out a settlement with me but the UNPAID REPO charge still stays on my credit report.

I leased a 1998 Nissan Altima GXE from a dealership in Atlanta, GA 38 months ago. The vehicle has received normal driving over the last 38+ months and the lease ends March 20, 2001. All lease payments have been made on time.

About three weeks ago I received a call from NMAC asking what I intended to do with the vehicle and I indicated I would return it as I was unhappy with their dealership personnel and would secure a different vehicle. I was told that I could arrange an appraisal inspection with ITS and/or return the vehicle to the closest Nissan Dealership to where I am currently residing.

Last night I went to Nissan of Union City and was met by a Salesman who asked if he could help me. I said yes I was there to turn in a leased vehicle that was at its lease end, all payments had been made. He asked my wife and I to sit at a table in the dealership and proceeded to ask if we wanted to buy the vehicle, or trade it in on another Nissan. I and my wife said no we just wanted to turn the vehicle in.

Then over came Chris White the Finance Manager. He asked if we had the vehicle pre-inspected and we attempted to explain the conversation we had with NMAC. He kept interrupting us and saying they were refusing to accept the vehicle for return. I asked him to give us a written statement of the refusal and he refused to do that. He later said they would accept the vehicle for return but I would have to sign a written agreement that I waived any and all rights I had, that way if "a tree limb fell on the vehicle after they had accepted it for return, I would still be responsible for all damages."

Needless to say I would not sign the waiver. He refused us talking with any other member of management at the dealership. We then took pictures of the vehicle as it sat in front of the dealership and a couple pictures of the front of the dealership building. Then we drove home totally shocked by this experience,as this Chris had gone on to explain to us that the dealership could sell a vehicle to anyone, for any price, charge any interest rate and could refuse to sell to anyone for no reason at all, and they did not have to honor even their own advertised sales. Why he even mentioned this we do not know.

We returned home and promptly called NMAC, as the dealership also refused to call them when we were there earlier. NMAC verified our earlier conversation with them about the return of the vehicle and got the dealership, a Troy Sales Manager, on a conference call with me. The end result was a lot of apologies, retraction of the statement that I refused the inspection of the vehicle and that Troy would call someone he knew and get the vehicle set for inspection and the next day. I called Troy later that same night and he said he would try for the next day but could arrange it within three days.

Today I called the dealership and spoke to Sam the General Sales Manager as Troy had the day off and had not made an appointment for the inspection. I made Sam aware of the previous nights situation and he said he would call and get the inspection set up. Well he called later today to advise that the inspection would be on March 5th, which I find unacceptable. Tonight I called and talked with a Don Henderson at NMAC and virtually all he would do is attempt to quote me things out of the lease about required inspection and a wait for the inspection of up to 14 days, etc.

I did correct him that the lease does not say an inspection is required, does not say that the inspection could take up to 14 days. I reminded him that all payments were made on time that the vehicle is below the 39,000 miles allowed on the lease, is in good shape, no mechanical defects, that I had the brakes replaced around 18,000 miles and the tires around 26,000 and that there was a couple of door dings, but we both remarked that was ordinary for a 39 months old car driven in and around Atlanta, GA.

But he also stated that the 14-day wait for the inspection was within their guidelines and refused to do anything to assist us. I firmly believe I am being abused in this transaction. Both my wife and I are shocked by the treatment we received by the Finance Manager at the Dealership and his statements, and rudely treated by this Don Henderson from NMAC. We now have the added expense of the round trip to the dealership and back home because of the refusal to accept delivery. And, I now have to carry the vehicle from yesterday to at least March 5th on auto insurance again because of the refusal to take delivery.

We have other very bad experiences with Nissan, going back to Salisbury Nissan in Salisbury, MD where Nissan also refused to get involved. But that dealership owner wound up being put out of business by the State of Maryland for the same tactics we had outlined in our complaint back then. This type of customer treatment should not be allowed to continue. The feeling we have always gotten with Nissan is we are so big you have to like it.