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Russell of Newark NJ (10/19/05)
For the second time in 12 months, my 2003 Infiniti had it's headlights stolen. They smashed the driver's side window and stole my headlights. They weren't even the Xenon ones as I opted to have the regular lights installed the last time this happened. It didn't matter though. I understand the Nissan Maxima's are having the same problem. Since this is an obviously major problem I am quite surprised that there has not been a major recall by Infiniti and/or Nissan or at least a remedy to this problem I now have to install a remote alarm system and see if I can get a hood lock installed. I would never recommend an Infiniti nor would I buy another one. As, it is I am considering selling it and buying a used car. I'm done!
Economic damage is my deductable. But I had to take time away from work to go to the police department and file a police report: Time on the phone with my insurance company: Car Rental expenses: Taking time off of work to have the claims adjuster look at the car: time off of work to take my car to be fixed and to pick up my car rental: and I will have to take time off of work to go pick up my car, not to m ention the people I have to bug to take me to the rental agency and back to the dealer after I drop my rental car off. No fun.
Janice of Cranford NJ (02/08/05)
I recently leased a 2004 I35 Infiniti. Two weeks after I got the car it was vandalized in a sports arena parking lot. The window was smashed so the halogen headlights could be removed. The front end of the car was totally destroyed, the leather seats were damaged, the electrical system was destroyed and there was glass everywhere. As the parking lot cleared and we were waiting for the police to arrive we saw five other I35s had been vandalized as well for the cars headlights. No other type of car had been vandalized.
Upon investigation I found out that this is a MAJOR problem with the I35s and is a problem that Infiniti is well aware of. Infiniti did not disclose to us when we purchased the vehicle that there is a serious problem with the car. The NJ State Police told us that there are several I35s a night in that parking lot alone that this happens to and that it has been going on for over a year now. Infiniti is aware of this and yet they are selling the I35s to loyal customers and denying that they know there is a problem.
On top of the cost to insurance companies and consumers Infiniti is knowingly putting their customers in a dangerous situation. If Ford will recall over a million cars because of a faulty door lock wouldn't you think Infiniti would want to protect its customers from the dangers of this very violent situation that they are fully aware of.
Frances of Miami FL (11/04/04)
My xenon headlights have now been stolen twice in a period of two weeks (12 days of which the car was secure at Infiniti having damages fixed). I got into the lease on Seot 24, 2004. On October 15th, my car was broken into and my headlights were stolen. The thieves got into the car with little effort through the driver door handle. They then cut the electric system so the alarm never went off. The next morning the car was towed away for service. On October 29th, I got my car back from service. On the 31st in broad daylight (and with an additional alarm the service people at Infiniti recommended) the headlights were stolen again, this time without even having to open the car - in less than a minute with a crowbar.
I have had to pay my $500 auto insurance deductible twice now and fear being dropped from my insurance. I have been paying for car I can't even use b/c it spends most of its time at the dealer for service. I also had thousands of dollars of personal property stolen from my car (CDs, IPod, purses, etc) because of the lure of the headlights. AND it will happen again!
Bruce of West Orange NJ (07/01/04)
My 2003 Infiniti I35 was vandalized recently; the headlights were stolen and the driver's window was smased in while parked on a street in Glen Ridge. I was told by the dealer that this is becoming a problem for a number of customers. I noticed on your site that you filed a complaint against Nissan for a similar problem with the Maxima. When I called Infiniti Consumer Affairs I was told that there is no program in place to address this situation. When I asked whether I had to file a complaint with my state Consumer Affairs Division the woman practically hung up on me.
I am more concerned about avoiding this issue in the future than about recovering my deductible. Had I known that this was an issue I would not have leased this vehicle. Is there a way: 1) to get reimbursed for my costs 2) to have the manufacturer repair the problem so that it won't happen again or.... 3) to terminate the lease early under the Lemon Law so that I don't have to spend the next thirty one months worried that this will happen again?
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