My dashboard is bubbling all over and the dealer says they cannot do anything about it except charge 1000-2000 to fix it.
I think its a defect and many other owners are experiencing the same defect in their infiniti cars.
Timothy of Staten Island, NY June 11, 2009
I have a lease deal on a M35x that was fully loaded. The car has encountered problems in the beginning and the same problem persisted for 2 years after the lease was signed. The payments I make on this car is about 750 a month (not including the down/taxes/and other fees). This car has been on a flatbed 5 times this pass 2 years for the same problem. The problem is the car wont start, the steering wheels locks up and the car needs to be towed to the dealership only to be restarted and returned to me with the same problem.
I have tow records, service records, and records of roadside assistance calls made for the problem this car has given me. I have spend 6 hours in one day waiting for 2 tow trucks to give me a hand on a rainy day. The worst part of all this is the sub par service and experience I got when dealing with the service agents. Not only did I feel insulted after talking with Rico T., I felt a strong sense of discrimination in the remarks he made towards me, a consumer.
When my family and I started started leasing Infiniti over 15 years ago, it was for the reputation it held for the quality of the vehicles and great customer service however overtime I start to find that the quality of their vehicles continue to decline to the point where the car doesn't even start 6 out of 10 times. The premium customer service that they supposedly offer is not even comparable to the the service I would receive at a Hundai dealership.
I had expected better from Infiniti but after dealing with Rico, I have become very disappointed. I have to be extremely calm in order to speak to their representatives. Rico as mentioned above happen to be a boss, yet his service was the worst by far. He had verbally and financially attacked me and made the the people around me really uncomfortable during a 3 minutes phone call; after being cursed at using [an expletive] word @ one point, Rico had threatened to slap additional fees to my account. Rico T. had cemented my decision to permanently never deal with Kings Infiniti again.
Ashley of Central, SC April 18, 2009
I also have an Infiniti, Q4x (the suv). I just bought my car (with an extended warranty from an outsourced company of the dealership). I bought it march 4th. It now needs breaks, the air compressor needs to be replaced, the brakes need to be replaced, and the radio doesn't work very well. Appearantly these cars are ridiculous and should be taken off the market. I am SO ashamed I didn't do my homework before I bought this car, IT WILL NEVER HAPPEN AGAIN. EVER!
I can't get infiniti to answer any questions, nor the car lot, nor the extended warranty. It's all as is. This is HORRIBLE customer service. I barely had the money to buy this car right now, much less fix 10 things with it, 2 months down the road!
No air conditioner, therefore-no air compressor working correctly. If the air compressor stops, the belt breaks, the engine locks down and I have a 2000 problem (it's a DANGER, NOT a problem) and I could easily cause a 10 car pile up on a major highway that I use everyday for work that crosses the state of NC, SC, and GA. THAT'S A PROBLEM THAT INFINITI NEEDS TO FESS UP TO!
Carroll of Warners, NY March 26, 2009
Brakes and rotors on my 2004 G35x requir frequent replacement, approximately every 10,000 miles. The car is being driven primarily on the highway at normal speed. This is not normal for brakes and rotors to fail so frequently
Very expensive to maintain this car
Robert of Edmond, OK March 18, 2009
I, like many others purchased a 2003 G35 sedan. On average, I have had to replace brake pads every 18K miles and front rotors every 36K miles. But now it gets worse. I have approx 90K miles and they are telling me I need a new transmission as it is not shifting and causes the engine to over rev. All this despite the fact the car has been serviced by the local dealer at recommended intervals. The cost of ownership has far exceeded any other similar type car I have owned. And of course, Infiniti will not talk to me.
5 brake jobs ranging from 600 to 1200. Transmission rebuild or replacement estimate 3K - 6K.
Ken of Stockton, CA February 23, 2009
First had all four rotors resurfaced at 19,000. Had to return 8 months later with the same issue. The dealer stated that this was an issue with Infinity brakes and rotors and resurfaced them again at 34k. One year later while still under warranty they were resurfaced again at 43k miles. I asked the dealer if there was some type of defect with the car, I found it odd to have to resurface rotors especially since I use it freeway only.
It is now 75k miles and time for new rotors all around at a cost of over 400.00. I cannot see affording this car in the near future with a brake issue Infiniti refuses to man-up fully acknowledge and fix. I too am a willing participant in any class action lawsuit.
Kelly of Houston, TX February 23, 2009
My service manager says that my car needs a new engine because it has no oil in the car. He said that to validate the warranty on the car I need to provide them with all oil change receipts, which I have done to the best of my ability. Then, I looked online to see what that meant burning oil and it seems this is a problem with the Inifinity FX45.
I am waiting to hear back from them to see if they are going to replace the entire engine under warranty.
I will need a loner car for the time that my car is at the service center if one is not provided for me by Infinity.
Gloria of Fairfield, CA February 9, 2009
radio/ac unit does not work at all on our G35 infinti. i have looked into this problem and it is very wide spread. it is a safety issue because now my defrost does not work and i have a hard time seeing anything, the dealer says even though they know the problem is wide spread my car does not come under the recall, that i need to buy a new radio for 750.00 dallors to fix it. but ive seen many reports that say i might get stuck buying a circit board too.
the circit board is another 1500.00 dollars. this is so wide spread it is shameful on there part. please tell us what to do. we should have a car that is save to drive. i could care less about radio but heater ac should always work.
can't see for driving. must drive to work. over the amount we can afford because heater ac is hooked to radio which they say must be fixed to repair heater ac. i can get in a serious accident because we can't afford to replace radio to get our heater ac unit fixed
Mike of Sunnyvale, CA February 5, 2009
I have a 2003 Infiniti G35 Sedan that is having the problem where the AC/Heat Controls, Stereo Controls, are basically useless. I was told by Infiniti Consumer Affairs today that my VIN number did qualify me for the Voluntary Service Campaign on 2003 G35 Coupes and Sedans, that Infiniti instituted to replace the Audio Finisher Circuit Board, whose symptomos are exactly what is happening with my car, but guess what, it already had it done so I am SOL. I have gotten prices of 362->500 from two dealers. This is such a widespread problem Infiniti should be repairing these at no charge warranty or not.
I was really thinking of taking advantage of the current pricing on a new G35 sedan but based on this experience I could be buying a new one with the same problem this one has. Now I am left to contact Consumer Affairs, the dealer where it was first purchased, and everyone else in between.
This is a safety problem when you are driving on the freeway on a cold night and the heater is out of control causing all the windows in the car to fog up and of course the problem itself will not allow any control so defrost does not work at all so you open widows to defog. Ridiculous!
Eric of Huntingdon Valley, PA January 7, 2009
I have a 2004 Infiniti G35X sedan. It now has 36000 miles on it and I am replacing the brakes and rotors for the second time. This is clearly an engineering and safety problem which infiniti has refused to reamedy. Just add me to the long list of dissatisfied infiniti customers.
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