Infiniti

I have a 2006 Infiniti FX35 with transmission problems. I called the dealer and gave Mr. ** the option to replace the whole transmission for the estimated price of $7,000. The person that took my phone call even said that transmission problems normally happen around 100,000 miles and he emphasized that his best recommendation is to replace the whole transmission because if they only replace the valve body, I will probably have problems in the future with something else related with the transmission. Scam. They would rather make me spend a lot more money. They don't lose.

The front seat has several cracks on the vinyl part. As per the Infiniti dealer, it's a wear and tear problem. How would a "luxury" car seat wear with just around 80,000 miles on it! I noticed online that it's a common problem. They need to recall this cheap vinyl and replace it regardless of warranty. Now, the car is stuck just outside of warranty with the same issues and at my own expense. The 1995 Camaro with 200k original transmission RPM is better than my Infiniti. My Dad's old truck (1983) has vinyl seats and looks better than my Infiniti luxury with a cost of above $40K.

I am currently an owner of a G35, G35 Cpe, and a 2005 FX35. My biggest problem is with the FX. I have had a dashboard that bubbles and car seats that are ripped on the sides (which are now being covered by black duct tape). Now, my driver side seat is squeaking nonstop. Oh, I forgot about the rear view mirror that just fell off one day. I cannot believe the money that was spent on this car and the shape it is in. I hate driving it.

If I was in any condition to purchase a new one, I would. I guarantee it would not be an Infiniti. I have never owned a car which seats rip the way they have. My daughter's car, the 2003 Cpe, will start to blast cold air and not stop. But I was told a recall was only made on the sedan. Now that is just stupid. They are the same car. You, guys, make no sense. But I do believe when I go to purchase a new car, I will not get much for my FX because of the ripped and squeaked seats, and it will be your fault.

I recently purchased a 2008 Infiniti G35. It was in great condition all around except for some interior paint that was coming off on the inside door handles and on the steering wheel. I figured this was from normal wear and tear and I can live with it. I could possibly fix it up later down the road. Well after having the car for about a month, I noticed that I had paint coming off in my hands when I drove to and from work. I work about 11 miles from my home, only about a 15 min drive. Not far. The paint on the inside door handles and on the steering wheel was a rubber type of back paint, and it was literally coming off in my hands most of the time when I drove. Not normal wear and tear.

I did a little research on this problem and it turns out this is a known problem with '07 and '08 and it was fixed in late '08 and '09 models. Great, I'll take it in since I'm still under warranty and have them fix it. Before I take it in, I called Infiniti USA, their customer service number, and talked to a lady on the phone and told her about my issue. She told me that she has seen this before. It is a known defect, and to just take it into my local dealership and they will replace the parts. I read about this online and it was the answer I was expecting so I said thanks.

The next day, I drove to Tim Dahle Infiniti in Salt Lake City. When I got there, I am told that this is wear and tear and is not covered. I explained that this is not normal wear and tear and is a known defect. He says he can no longer cover this issue, and when Infiniti has done it in the past, it was under a "goodwill" clause where they do it only for people that have had a long history with Infiniti. The service manager recommends that I contact Infiniti USA to see if they can approve it to be done. Well, I explained that I had already contacted them and they said to just bring it in. We gave them a call again. I get a different story this time, and have to file a request to have a specialist get back to me about this issue.

About a week later, I get a call saying this will not be honored or covered under the manufacturer's warranty. I specifically came from an Acura TL that I had previously owned to Infiniti because of this lightly better engine specs and on the recommendation of several friends and family members that have Infiniti, but I never had an issue like this with Acura. For a $40,000 car, you would expect a car dealer to honor the warranty that they put on the car, especially for an issue that is well known and documented. They even changed the interior paint in newer models so this problem doesn't happen anymore. With plenty of records online of people having this taken care of under warranty, I find it hard to believe they can do it for some cars and not for all. I am extremely unhappy with how this had turned out. I am hoping Infiniti learns from this and will cover it eventually but we'll see. For now, I will not recommend Infiniti to anyone again. If anyone knows of a way to convince them to cover this, or any other advice, I would love to hear about it.

Like many others with the 2003 Infiniti G35 sedan, my radio has stopped working and I have no control over my A/C. Infiniti had the voluntary recall where they 'fixed' the issue, but of course all they did was put a band-aid on it. The original owner of my car already took it to them to be 'fixed' so I can't even take it to them without them asking for some ridiculous amount to 'fix' it again. If they would not have integrated the controls for the A/C and radio on the same control panel in the first place, we would not have to deal with all this crap now. Of course, calling them is useless, they avoid the issue and try to act like this doesn't happen to thousands of others with the same model. Luxury car huh? My Honda Civic never had these kinds of problems.

I purchased a QX56 which is their most expensive SUV. The lights started to fog up after it rained or snowed, so I took it to our local Nissan dealer who told me they would not do the warranty work because I did not purchase the vehicle from them. I called Infiniti and asked what my options were. After 3 calls and 54 minutes on the phone, they told me to go to another Infiniti dealer which is a 12-hour drive door to door or pay cash to have the local Nissan/Infiniti dealer do the work and submit the receipts for reimbursement to Infiniti Canada, who then will decide after the work is done whether they will cover the headlights ($1200 each). I should have bought a GM or Ford product!

According their own contract on July 20, 2011, it was 59 payments of $359.02. I continued to pay due to 6 deferred payments and applied interest for another year as that was all that the finance company would allow. By February 4, 2012 my contract matured and no more money was able to be taken from my checking. By law, the contract state my final payment should be $359.02. I paid 66 months of payment and was told if I didn't pay $2,508.60, they would charge off this account and I will never get this title. I have explained that I'm on Social Security Disability. This company put this on my credit report and has made it impossible for me. By February 17, I was done. I had just received their notice on February 7, 2012. All of this information can be proven. I have all my statements and payment history. Please help me to understand why I am being treated in this manner. Thank you for your consideration on this matter.

I purchased my Infinity G37 convertible from Infiniti of Dayton. After that, the following has occurred: Airbag system required replacement twice; engine light is on constantly, requiring replacement of parts; passenger door windows leaked every time it rained; rubber sealing slid from the rear of trunk and spoiler required replacement; the convertible top wouldn't go up; door locks not working (required taking off entire door and changing panel); and both front windows went down on their own, causing my car to be full of ice/water/snow.

Also, the following happened: check engine light comes on regularly (I found the gas cap loose, and the bad part is I had to order a new gas cap twice.) and a small leak was found; driver's side door rattles (I found 2 loose bolts that secure the air bags.); the battery was replaced after only 16,000 miles due to bad code; trunk smashed on my fingers (After losing blood, I had no option but to rip my hand out of the slammed trunk, causing permanent nerve damage in my right ring finger and back pain for the past 5 weeks. Findings include weak rear trunk shocks, and I replaced all shocks and added two other parts.); and after car was returned two days later, the convertible top would not open. So the car went in again, and the entire electrical system had to be replaced.

My car has been in the shop 23 times in only 16,000 miles. It has added 80 miles round trip to my odometer. Infiniti corporate refused to consider this car a lemon and has determined they will not allow a trade-in! I have had one emergency hospital visit and two orthopedic appointments. I have not been able to take care of my house and have had to pay others to do my usual activities. This is a crime! I will be suing for lemon law and personal injury.

Infiniti G35 (2005) stalled in the middle of the road during rush hour while I was taking a right turn. The car shut off. It turned back on once and I was able to pull off to the curb and had the car towed to Infiniti dealership. Fortunately, I did not get into an accident. It cost me $500 to replace it at the dealership. I had no previous warnings, the card had $60k full service done just 1.5 months prior.

I have an Infiniti with transmission problems. Visits and calls to the dealer gave no resolutions. I was told this is a manufacturer issue, but they offered no resolution. Now, the car is stuck just outside of warranty, with the same issues, and at my own expense.

I called the local dealer for an estimate to replace the bulb, and I was quoted $535.00. The reason given was that the bumper has to be removed. That answer was unacceptable. I took the car to local specialty shop. He removed the bulb within 10 minutes. The bulb was not bad, but the entire assembly unit has to be replaced. The part costs $1,365.00 plus labor. I will be donating the car to a local charity, and washing my hands off of this Infinity cash cow. By the way, my auto shop only charged me $34.00 for his labor.

Why won't Infiniti stand behind they're product? I have a 2003 G35 with 70,000 miles and it is now having the same electrical problems that everyone else who owns the 2003 is having; radio dead, battery drained, AC stuck on, fan goes full blast then low. I don't understand why Infiniti won't help. This will be an expensive fix. I loved the car. I will never buy another and I will tell everyone I know not to buy Infiniti. Service needs to stand behind this product. You guys are wrong!

I went in to purchase a car and signed finance agreement on 1/24 though a First Investors out of Sacramento, CA. I was to pay about $340 a month for 66 months on a 2010 Kia Optima with a purchase price of $14,995.00. Interest rate was well of 17%. As I understood it that night, I was fully financed and ready to set up payments. I received a call from another finance company (Summert?) maybe 3 days later saying that they are working with Infiniti to get me finance and wanted to ask me a few questions. I told them that this must be a mistake because I've already signed an agreement and have been approved for finance. I promptly called the dealership to find out what was going on. Well to sum it all up, financing fell through within 4 days.

I offered to return the car in exchange for a refund of my $3,000.00 down payment on car. They insisted that they will get financing for the car. I went in 3 other occasions to return the car since financing was not happening. On February 22, 2012, due to the tag expiring, they offered the car again and they wanted to give me a loaner agreement instead for no cost. I returned the car the next day. They only refunded me the amount that was paid on a debit card, which was $1500.00. Based on the small print on the finance agreement, it says if contract is terminated by any event, the customer shall be obligated to return the vehicle to the dealer within 24 hours of the date of termination and the customer shall be liable to dealer for $1.00 per mile used over and above 25 miles per day average, plus any wear and tear or damage to the vehicle.

I purchased the car at 40,900 miles and I returned it to them with 42,342 miles on 02/23/2012. I only received $1500.00 of a refund and should have at least received $2192.00. They were trying to get me to keep the car until they secured financing knowing that they had this small print in an agreement that I didn't have the opportunity to read or see after financing fell through because the contract was no longer valid after it fell through. This wasn't disclosed to me until I had the car for more than 4 days. I feel that I should be entitled to full refund do the fact that they tried to hide and withhold information from me, lender, and my Trustee Jon **. They were dishonest from the beginning to me and the lender. I am a low income mother of two going to college full time and can't afford to be out $1,500 and with no way to purchase a car to get around. I feel that they have enabled me in so many ways and now I can lose my job and funding for school if I can't find funds to purchase a reasonably priced vehicle.

The worst car I ever owned. I bought it brand new. It has less than 25,000 miles on it 2 years later. I have gotten stuck on the road 4 or 5 times with electrical problems (not just the battery). I also got stuck with a flat tire and found out for the first time that this $45,000 lemon did not come with a spare tire. Roadside assistance is a joke. 20 minutes worth of robot menus, another hold for a real person who asks the same questions, and then between 45 minutes to an hour before anyone actually shows and tows the car to the dealer. How do you get home? Your problem. The service department dealer, Manhasset Infiniti, manages to find a $600-$1,000 non-warranty item every time the car is brought in for routine service or a warrantied repair. Everyone is very nice and gives the appearance of being accommodating. But the bottom line is that they are "handling" you, not your problem.

My 2007 FX35, which only has 50K miles on it, has several cracks on the vinyl part. Per Infiniti dealer, it's a wear and tear problem. How would a "luxury" car seat wear just around 40-50K miles on it! I noticed online that it's a common problem and mainly for the brick color. They need to recall this cheap vinyl, and replace it regardless of warranty.

I purchased 2004 i35 with 46k miles. While still under factory warranty, I noticed oil consumption. I took it to the dealer to start an OCT. By the time they were done, after several 20 mile trips per 1,000 miles to check how much she was consuming, the warranty ran out. I contacted Infiniti customer service. They told me the issue is normal for the 2004 i35. Industry has went from sugar to .... I owned 2000 Maxima with no issues and no oil consumption from 58k to 123k. I thought I was upgrading, wrong! $400.00 note per month. I shouldn't need to add oil to a car barely broken in. **. Never again will this happen.

MY 2004 FX 35 most likely needs a new engine. First off, I'll start by saying I originally loved this car. The car has been meticulously maintained in my care, however, once hitting 100,000 miles, the car is literally falling apart. I have been encountering the oil disappearing every 1,500-2,000 miles. 2 oil leaks were thought to be the root, but have been repaired. The dealership is doing an oil consumption test, yet they believe I need a new engine. The car only has 110,000 miles,and the last 10,000 miles, I have spent nearly $10,000 on repairs. Can this be? Infiniti products are only good at 100,000 miles at best? I think their products are substandard, to say the least. I will never buy an Infiniti, or Nissan product again. I think, based on all the complaints on this site, a class action suit is warranted.

This is in reply to Glenn of Orland Park. I too own a 2003 Infiniti FX35. I too have the same over-heating problems with my vehicle. Infiniti will not do a darn thing about it because they already know of the problem. It is inherent in most 2003 Model FX35's. 1st Model release and build. It is the head gaskets. Low block! It is exactly why Infiniti 'acts' like they cannot diagnose or replicate the 'condition'. They drag and drag running up the bill and they play stupid. A simple radiator pressure test will immediately reveal the flaw. But they don't want to be the ones who conduct that test and reveal this 'condition' to you.

Take it to a radiator specialist. You will get your proof! Their only recommendation is to replace the engine! At close to a $ 10,000.00 fix. This is totally unacceptable! I would just love to partake in a class action suit against these imbeciles. Please do not waste any time or money trying to diagnose the problem gentlemen. It is on every Infiniti blog you will find. Good luck to all whom own these vehicles. I know that I am not alone. This should be a zero rank to Infiniti, but this site will not allow it. : (

I bought a new M35X in 2010. I live in Ohio and I bought the AWD version to drive more safely in our winters. The car came equipped with Goodyear RSA tires. I bought the car in April and everything was fine when on flat dry roads. If there were uneven surfaces the front end trembled. When wet, the car had no traction despite being AWD.

In winter, it was dangerous to drive and tended to rotated when on ice or snow. It had no traction. I complained to the dealer, Infiniti of Columbus, about the problem and after a test drive, they said nothing was wrong. I tried again, explaining that the car could not accelerate in the snow even with traction control on and would go into slides at slow speeds.

The dealer was no help so I complained to the next level. The short of it is that the manufacturer did not care. The Infiniti representative said everything was "normal". I started reading message boards and found that others had the same problem. The solution seemed to be tire replacement. The message boards suggested Michelin Primacy MXV4 tires. I tried once again to get Infiniti to do something but was turned down. I purchased the MXV4 for this winter and it solved all of my traction, steering, and trembling complaints.

I know there are other 2010 M35X owners suffering the same problems. For your own safety, buy a good set of all season tires. You will be amazed at the difference and get furious that Infiniti put a tire on the vehicle with those performance characteristics. I guess there is a reason why Infiniti is a third tier luxury brand. Customer care is non-existent.

I am so sad the new JX has the face of a growl. I was hoping it had the high rounded eyebrow like my 2004 FX. I really love the new QX but it is too tall for me. I was planning on purchasing the JX when it was released this spring but I really do not like the front of the car. I will not buy a new Infiniti this year. I will have to look at new vendors.

In a two-month span of time my Infiniti G37x seem to have sudden and explained acceleration. On the first occasion, I, Mark **, was the driver. I took the vehicle to a carwash. At the end of the wash I was waived forward by the guys who towel dry the vehicle. As I stepped on the accelerator the vehicle shot forward at a high rate of speed. I was surprised but blew it off as a fluke. Approximately one month later my wife was driving the vehicle. She was a red light; as the light started to turn green she moved her foot from the brake to the gas pedal and the vehicle again took off at a high rate of speed. It's not the kind of thing that happens regularly, so it's difficult to know if it's a real problem or human error. Frankly, after it happened with my wife I was really concerned because she is an extremely careful driver. Truth be told, she drives quite slowly.

I would like to have the vehicle checked out and perhaps have the black box read to see if there is a "sudden acceleration" problem. I'm not sure who or where I should go to have this matter fairly examined and if there is an independent body who evaluate complaints of this nature. As a direct consequence the vehicle was involved in an accident (second acceleration), resulting in approximately twenty thousand dollars in damage to my vehicle and additional damage to other vehicles and property. The vehicle went from a complete stop, traveled about 100 feet striking another vehicle at speeds in excess of 50 mph. In the first incident at the carwash, one employee jumped out of the way and I managed to bring the vehicle to a quick stop.

I am the sad owner of a 2003 Infiniti FX35. I have had so many problems with the car and I will never ever even consider buying another Nissan product. My problems consisted of a non-working gas gauge, a CD player that skipped like crazy from the start of my ownership, replaced both front end wheel bearings, replaced the brakes twice and now the final overheating. No one including Infiniti of Orland Park who charged me $700.00 for a new after market radiator can figure out the problem.

After a diagnostic, technician from Infiniti of Orland Park, IL; said, I need a radiator. I was told an Infiniti radiator would cost me $1200.00 but they can replace my defective one with an after market radiator for only $750.00. I elected to have them replace the radiator with the after market one. After their Technician replaced the (defective?) radiator with the new after market radiator, I received a call from their service writer and he said that the car was still overheating and blowing out cold air.

I was told by Infiniti of Orland Park Pro's that it would take at least 5 hours of additional labor to figure out the problem. In other words, the attitude was come in and pay us $750.00 for nothing and get your FX35 Infiniti out of here. He also suggested the car's life was over due to the 130,000 miles I had on it.

In the mean time I have been driving my beater (183,000 Mile) Ford Expedition that I was forced to buy so that I had a car while 3 auto shops are trying to figure out whats wrong with my very expensive FX35 with the 130,000 miles on it. I am a Sales Trainer for a major Mattress Company and travel throughout the USA educating large groups of Sales Associates. There is not one class that I do not tell this story to. I am and will warn everyone I ever speak to about Infiniti and tell them to never buy or even suggest one to their worst enemy.

My Infiniti 2003 G35 audio finisher circuit board is defective, which causes the audio and temperature controls to be inoperable. Nissan North America/Infiniti Division issued a 2003 G35 Sedan Audio Finisher voluntary service campaign, but is only covering sedans manufactured up through August 21, 2002. When I called to take steps for the repair of my 2003 Infiniti G35 sedan, I was informed my car was manufactured in December of 2002, and was outside of their voluntary service campaign, even though the defect is a known problem to the 2003 G35 sedans. I am concerned for my driving safety, knowing the AC/Heat is running full blast for the duration of my drive.

I commute at least 500 miles from Monday-Friday (not including weekend driving), and I know this will put a huge strain on other mechanical systems in my car, and I can only imagine my time is short, before my entire car is rendered inoperable. Without Nissan honoring this repair, or until I can afford to repair the defect myself, my car has no value even as a trade in. I will never buy another Nissan/Infiniti product, and will start my own personal campaign to convince other consumers, not to buy a Nissan product either.

I bought a 05 G35 coupe in 2009 as a preown. From the very beginning, I had issues with that car. First, the engine knocked and started to eat oil more. Gas got replaced. Just after that the moon-roof broke. The dealer tried to make me pay $2000 to fix it while the car was still on warranty. Now the air bag light is blinking. Just to get it checked they asked me $300. They tried to change belts that have 30k on then and my clutch that got wet after 30k (supposedly due to the way I drive) just for that another $2000.

They are out of their minds. People, please do not buy that **. It's over-priced and just a garbage. I was in love with Infiniti. Now I hate myself for spending that ton of money on a car that's ** and has problems with everything (alignment since new, radio, moon-roof, airbag light flashing, clutch not being able to switch gears, loud engine even being replaced). I don't know what to say. I hate dealers. They are a bunch of legal criminals that will suck 100 times more money then the repair really cost. And service—what's that? Buy Infiniti, it means no service. I'm getting a ride off that car and I will never come back to that company.

I have a 2005 G35 Coupe. It looks great, but the guts of the car suck. I bought it used in 2008. I have replaced the driver side window motor 3 times and the brakes and rotors 3 times. My CD player has stopped working since July/11. My passenger air bag sensor was faulty and my cam sensors needed replacing. I just don't understand that so many people have the same problems with the same Infiniti models, and Infiniti doesn't do anything about it. I will never purchase another Infiniti in my life. The parts are ridiculously expensive, and you can't even replace a headlight bulb yourself. It has to be done by the dealership. Everything about that car has to be done by the dealership. Infiniti in Virginia Beach, VA quotes me $300.00 to replace a headlight bulb. That is insane.

Lower tie bar on the 2004 Infiniti I35 has disappeared due to rust. This piece of the uni-body is integral to the support of the radiator, motor and transmission. Infinit states it is normal wear and will not honor their rust policy of 7 years. Two of the three body shops I brought the car to, stated this was not normal wear and that they have seen this on many Nissan products especially the Maxima.

I bought my 2003 G35 brand new. I paid a very high price for a luxury car that turned out to be a lemon. I had trouble with the AC unit and radio almost from the very beginning. I was not informed of the recall campaign at all. I took my car in five-seven times during the recall with the same problems on the AC unit and radio, and it was never fixed. I now found out that there was a problem that they were aware of, and they never fixed it even while on warranty. I called Infiniti consumer affairs; they said that my radio was already replaced, and they were not going to do more.

I have all my service orders that state the repeated visit, with the same issues. I'm not going to let this go. I work too hard and paid a lot of money, for me to have to pay more due to a Nissan manufacturer mistake. If there is a lawyer that would take my case and help with a class action suit, please contact me. I will also begin a search for an attorney to take my case. This will not end until Nissan is stood up to!

I purchased a 2003 Infiniti G35 pre-owned in April 2010. I have had intermittent problems with the AC/Heat/Defrost/Stereo. The problem is now continuous and I have no control of my Heat/Defroster, which is a huge safety concern as I live in the Northeast. I have contacted Infiniti because there was a recall for this, but my VIN does not qualify. They also will not goodwill and the dealer wants 1800.00 to repair. This is apparently an issue with most of the 2003 G35s and I cannot understand why they refuse to address an obvious manufacturer defect!

My 2004 Infiniti FX35's dashboard has bubbles all over it. It's very unattractive. It's obviously a defect that the company has to fix.

On Sept. 2010, both headlights went out as we were driving home at night. We had to drive over one hour with high beams. As there is no Infinite Dealership close to us and the car was out of warranty, we took the car to a Nissan Dealership that has a Infinite Certified Mechanic. We found that we had to replace the whole bucket system which costs over $4000.00 for the headlights! We had it repaired and now one year and one month later, we had another headlight go out and we are looking at an estimated $1500 more for HEADLIGHTS. We called customer service and was treated unreasonably and with no help. No one should have to put out this kind of money for an Infinite M35 (2006) 70,000 miles. Rosa was the unfriendly "so-called" customer service agent we dealt with. We have to believe that Infinite has had issues with headlights and others have been burned with this kind of repair costs.

My 2005 Infiniti FX35 is full of bubbles right in the center of the dashboard and starting in the corner by the speaker--the VIN is **.

I bought a used 2005 G35. Being that it was used, I got the Infiniti Premier warranty. Ha. After a short time of driving the car, I complained of engine noise. They said the car was fine. I had the check engine light come on, so I took the car back. They said, "It's just low on oil." I was concerned because the oil had just been changed 2,400 miles earlier.

Four thousand miles later, the engine spun a bearing, and I took it to them and said there was a problem prior to warranty expiring. They told me, "Sorry." Sorry is what the quality of Infiniti cars and service is. I will never purchase another Nissan or Infiniti product ever again. I will be busy spreading the word on the internet and contacting my lawyer.

I have a 2011 M37 with a transmission that can't make up its mind what gear to be in. Infinity says the latest software has been installed and the car is working within their specs. Its low profile tires are worn out on the inside wall due to poor alignment at 16,000 miles.They claim that because of not doing a wheel alignment at 12,000 miles this has caused the problem and thus voided my warranty.

I say this is **. They sold the car to me this way and they should do something about it.The tires were rotated every 5,000 miles like clock work and all four tires are worn the same. The only thing I can say is they're just another dealer looking for an excuse not to stand behind there warranty. I'm stuck now with $50,000.00 car that does not shift, worth a ** and needs four tires to the tune of about $1,500.00.

I have a 2005 G35 Sedan and I wouldn't drive another Infiniti if they gave it to me. The CD stopped working years ago, I've replaced brakes a thousand times, it drinks oil like water, and worst of all, the interior must be made from the worst of all leather look-alikes. The passenger door panel is pulling away and the arm rest, and sides of front seats have all split. I weigh about 106lbs so it's definitely not due to heavy pressure points. It's ridiculous and everyone else I know that has one has the same issues. They are good looking cars but the quality sucks.

The air conditioner comes on by itself and you can't shut it off. You also have no control of the defroster, so this could very easily be the cause of a dangerous driving situation. I am convinced that this is happening to every 2003 Infiniti G-35 that was made.

This is without a doubt a safety hazard and needs to be taken care of free of charge by the dealer.

I have a 2003 G35, on all four doors, and the inside leather is coming off. What to do about this?

I made an appointment for the dashboard recall for my 2005 Infiniti FX35. I arrived at the Long Branch, NJ Service Center early for my appointment, and received a loaner car. Within an hour, they called me to come back for the vehicle. Mind you, I live 40 miles away from the nearest Infiniti dealer.

They told me I need to come back and make another appointment when the dash comes in. I asked them why would they have me come in for nothing then. They stated that we need to see if it's normal wear and tear, or warranty. I said that If it's a recall, then it should be replaced either way. They said, not if it's normal wear and tear. It was a total waste of time and every time I go in there they want to charge for something. This time they tried to hit me with a $120 evaluation fee. I will never buy another Infiniti again! Also, they will not cover paint chips I have all over my front bumper. The paint just keeps peeling off and it looks like crap. It's a 50K vehicle, new. There is no reason why this should not be in the recall as well.

Well, I guess I am not alone. When it comes to Infiniti, I echo the same problems being mentioned on this site (a/c and radio will not turn off) and many others. I have a 2003 Infiniti G35 with only 45K miles and I have to deal with this. I take care of my car but I now have to worry about what else is going to happen to it. Needless to say, it is not going to get fixed. I don't have the money to fix their ** ups. So if anything else goes wrong, I will just drive it until it falls apart. I will never buy Infiniti again, never. I will tell anyone that listens not to buy it. So, let's facebook this one to death, maybe they will listen.

I, too, own a 2003 G-35 and have had the expense of $670 to change out the radio circuit board. The repair shop tried to go through Infiniti but my VIN was outside of the range of the recalled vehicles. I think it is ridiculous that with the volume of complaints, Infiniti only chooses to replace a few. The problem was not limited to this specific range of vehicles as can be seen in the many message boards that continue to be the voice of many dissatisfied consumers.

I really want Infiniti to make it right with the people who purchased their product and now, have had to be out the expense of the repairs. I really loved this car and would have been an Infiniti customer for life but this is just too much for anyone to just accept. Stand by your products and reimburse people for the money they have had to spend to fix this problem in order to be able to operate their vehicles safely!

I recently purchased my 2003 Infiniti G35 Coupe with only 66,000 miles on it, thinking I've got a great deal. Well since day one of the purchase of this car, I have had problems with the radio and the air controls, as I see everyone else has with these cars. At first, my radio would not work at all and the air is stuck on auto 75. Now day to day, it's a surprise every time I get in my car, whether the radio is going to work or not. When it does come on, however, I can only control the volume from my controls on my steering wheel.

This now seems to have gone into a further problem which i have read also from another person's statement about the battery. It has now since 2 days ago, it started hesitating on starting as if the battery were going dead. All my lights come on in my dash and I have to restart my car to get them to go off. This seems to be a very big problem with these cars and under warranty or not, I think this issue should be addressed and corrected by Infiniti. With so much going on, I honestly don't even feel safe driving this car because from the other statements, it seems to start just as mine has and goes into something even worse. So what will it take for Infiniti to correct this problem? I am very disappointed.

My car's strut tower broke due to corrosion. When it broke, the steering shaft also broke resulting in total loss of steering, and damage to spiral cable causing failure to driver's air bag, horn, cruise, and radio controls. At that time I notified Nissan/Infiniti, and was basically told, "Too bad, you're on your own". Maybe if executives would start going to jail for safety issues due to their gross negligence, it may prevent injuries and deaths.

I bought a 2000 Infiniti I30t on 9/6/2011 as is but within 2 days, the car's check engine light came on. I thought it was simple so I took it to a certified and well-known mechanic in the city. They cleared it and said the car is fine but a few days later the light came back on. The real problem with that is with the check engine light on the car's transmission behaves weird and the engine revs without the car moving after it's been driven for a while. The mechanics did not want to charge for just driving the car for a few hours to replicate the issue so they gave it back and said if the light comes back then we have a bigger issue at hand. They told me to check out Consumer Affairs to see how I can go about handling this issue.

I purchased a 2003 Infiniti G35 in 2006. I am having problems as outlined in a recall issued by Infiniti; however, they are telling me that my car is not part of the recall. When I called the dealership, they said that the previous owner had already taken advantage of the recall so if I want the issue resolved, then I have to pay $650. I have already paid for a new air conditioning compressor and a motor for my passenger side window to find out that the issue was with the audio circuit board.

The recall said: "On some model year 2003 G35 Sedans manufactured through August 21, 2002, the audio and temperature controls may not operate as expected. When using the audio equipment or the temperature controls, the unit may become inoperative. In some cases, this can be corrected by turning the ignition switch off and back on again. In other cases, the unit remains inoperative and requires service by an Infiniti technician.

"To prevent this condition, Infiniti has initiated a Voluntary Service Campaign to replace the audio finisher circuit board on these vehicles at no charge to the customer for parts or labor. This campaign affects approximately 23,998 Infiniti G35 Sedans in the United States."

The notification letter stated: "Thank you for your purchase of an Infiniti 2003 G35 Sedan. Infiniti is committed to providing the highest levels of product quality and customer satisfaction as part of the Total Ownership Experience program. Through our product performance monitoring, we have identified that the audio and temperature controls may, on occasion, not operate as expected.

"To ensure your satisfaction and to prevent any inconvenience, Infiniti is replacing the component that controls the audio and temperature controls on your vehicle with an improved version. Your Infiniti dealer may have already contacted you to schedule an appointment and to have this component replaced, at no cost to you. If not, please contact your nearest Infiniti dealer to schedule an appointment at your earliest convenience.

"This free service should take less than two (2) hours to complete, but your Infiniti dealer may require your vehicle for a longer period of time based upon their work schedule, or parts availability. If you require alternate transportation, please schedule an appointment in advance so your Infiniti dealer can ensure a free service loan car is available for your use.

"If you have any questions or concerns about your Infiniti G35 Sedan, please contact your Infiniti dealer or contact an Infiniti representative toll free at (800) 662-6200. If you reside in Hawaii, please call (808) 836-0888.

"Thank you for providing us an opportunity to ensure ongoing satisfaction with your new Infiniti G35 Sedan. We apologize for this inconvenience."

I have a 2003 Infiniti G35 Sedan V6. The air system is stuck on auto and my audio (radio) and rear defroster no longer works. I have no control whatsoever on the entire air system. The problems started in 2009, as I lost control off, and on until about six months ago when everything went dead. I had recall work done on the audio circuit board in 2003 and now that Infiniti dealership in Guelph told me that it is the same part which is at fault. This diagnosis cost me 57 dollars.

I called the Woodchester dealership in Mississauga that did the original warranty work and they told me that they no longer will back their work because the "Voluntary Service Campaign Audio Finisher Circuit Board" recall is over with.

This is a total scam that Nissan has managed to sidestep even though they issued a recall. They replaced my part, all right, but this same part was again faulty and an obvious health and safety concern exists here. As far as I am concerned, they should once again replace this faulty part since they probably replaced it with a new one that again is faulty. How can I possibly drive this car when no front windshield air or rear defrost exists especially with winter fast approaching. The least they can do is pay for the part again since the dealership wants to charge me approximately 1700 dollars to replace both the circuit board and the radio.

If I don't get satisfaction out of this I will never buy a Nissan vehicle again. There are so many people complaining about this. It is pretty laughable that no one from the government has forced the issue. I guess that will be my next step.

What's your move Nissan? Are you gonna take the responsibility for the vehicle you made or are you gonna wait till someone gets killed because they can't see the road while they are driving?

Infiniti finance is the single worst company in terms of finance or anyone else I have ever had dealings with. They do not have help for anyone with any hardships. Infiniti of Denver is one of the best dealerships that I have ever bought a car from, but their finance partner is not a part of them and is not willing to work with any consumer. I have lost two children, and my wife had numerous medical hardships, and Infiniti Finance refuses to acknowledge these misfortunes. Even the largest companies in the world such as Citi, Discover, Wells Fargo and et cetera, are willing to work with their customers and Infiniti Financial is not.

I have changed my car battery 3-4 times for the past 7month. My battery kept dying and if a car (G35/03) is not in use for one day, the car won't start! The A/C starts on its own to the max and it doesn't allow me to stop it. The radio doesn't work at all and CDs got stuck in the CD player for almost one year.

I have read other forums which surprisingly, other people had same issues. Therefore, I am urging the Customer Affairs to please, please take this matter seriously since the battery drainage is connected to the wires. You can imagine if something goes wrong with the wires, what would happen to the driver? This is a safety issue.

The Miller Infiniti dealership told me that the stereo system is an Infiniti issue and they knew about it. I'm quite surprised that the manufacturer knows about the wiring issue and still failed to do something about it or make a recall. There are many costumers that were told that the battery drain is a result of amplifier and radio wires.

I'm just very sad that my 2003 Infinity g35 burned to the ground while not even on and no one from Nissan seems to care. The fire department said that it looked like it started from the headlight.

I'm now out of car. The sad thing is that I want to buy another g35 but my pride wont let me.

I have a 2003 Infiniti G35 sedan V6. The air conditioning is always on and stuck at 75 degrees, and my audio (radio) no longer works. The problems started in 2007. For about 6-7 months, it was off and on; but after that, the AC stuck on 75 and the audio went out. I took my car to Infiniti dealership in Thousand Oaks in 2007, and Cerritos dealership in 2008; and I was told it was not covered. In July of 2008, I found out about Infiniti's "Voluntary Service Campaign Audio Finisher Circuit Board". I called consumer affair, and was told it was covered; so, I took car into Cerritos dealership, but they said it was not covered. I was frustrated, and gave up.

Now, I have a son who has asthma for the past 7 years, and it is not getting better. I have a car which has an AC blowing constantly and affecting my son's asthma. So I'm little upset. I took my car to two different independent shops and showed them the "Voluntary Service Campaign Audio Finisher Circuit Board" sheet; they both stated Infiniti should fix it because they were aware of the problem and that my VIN# falls within the service campaign. I would like Infiniti to honor their Voluntary Service Campaign Audio Finisher Circuit Board dated February 13, 2003, and fix my car's AC and audio problems -- at no charge -- as they should have long time ago.

Evidently, I bought a lemon when I purchased a 2008 FX35. Problems included worn-out brakes at less than 30K miles and a hole in carpet which was replaced by dealership. My 3-year-old niece could have done a better job. Replacement carpet did not conform to the floor board, and huge air pockets were everywhere. Also, panels were not restored properly, and parts were left on the seat.

Shana, the service manager, did not do anything to resolve the issue. I contacted Infiniti consumer affairs and spoke to Nallie. She said my vehicle was repaired according to manufacturer's standards. Bull! I'm now stuck with their ** work and a $40K vehicle which ain't worth a damn. I'm pissed!

It is well-documented that the Infiniti G35s have bad compression rod bushings. Mine was no exception. Given the prevalence of the problem, I feel that Infiniti should offer assistance in repairs even if the car is out of the warranty period, but they don't. I learned that the hard way. When I asked Infiniti about it, they instructed that I confirm the problem with an Infiniti shop so that they could then explore what they could do for me. I spent time and money to do just that, only to be ultimately told that Infiniti doesn't provide assistance on repairs for compression rod bushings. I feel like I was baited into using their service. They insist that this company policy is in the best interest of their consumer; they need to confirm the problem before they could tell me what they already knew about the problem, that no help would be provided. I fail to see their rationale. It seems like nothing more than a scam.

I bought an Infiniti G35S 2007 car on January 2007 in Towbin Infiniti in Las Vegas. I also bought an extended warranty for my car sometime end of December 2010 through their finance office. However, the employee (a woman and there was only one person who was a woman in their finance office at 3 to 5pm on February 4, 2011) put the wrong name in their program. So I visited the dealership again to ask them to correct my name and check other information as well. An employee at the main desk told me to wait as the person in-charge at the finance office still had a customer at that time. I did not care waiting because I went there without any appointment. After almost one hour, I finally went in to see her. Her first comment was "Why do you need to see me? I am busy!". Also, she always said "baby" at the end of every sentence. She kept emphasizing only the last letter of my first name, which is "N for Nancy". She was supposed to correct my entire name, not just the last letter of my first name. Why does Infiniti serve their customers like **?

I spent almost 3000 dollars only for the warranty and she did the mistake herself so why would she tell me "I am busy!, Baby, and Nancy!". I never met her before I purchased the warranty and never heard that kind of words from anybody in my life! I am really ****** off now and still do not understand why I have to be handled like that from the dealership where I spent more than 50,000 Dollars! Do other departments of Infiniti also handle their customer like that? Is that general in all the Infiniti dealerships in the US?

I also have had another complaint when I bought the car at the dealership. I paid cash for this car on November 2006, but that time there was no available car that had the color and other options I wanted. Towbin Infiniti promised that I will receive the car in 2 weeks, but got the car only early of January. During those times where I waited for my car, they have not treated me well. However, after I got the car, they apologized to me and their service managers were very nice guys to the customers. But after what had happened, I don't mind spending more money in other shops for maintenance service and other things for my car! I am already ****** off at them and tired of taking this kind of treatment. I have been using Nissan and Infiniti cars for 7 years but I will never buy Infiniti and Nissan car anymore! Now I understand why more people choose other brands than Infiniti and I hope that I receive their convincing reasons and response for that.

I purchased my 2010 Infiniti G37 through Beschoff Infiniti, in May 2010. I was told by the salesperson, at the time (prior to buying it), that the paint was great paint (something about the paint being cross stitched), that it will decrease the chances of rock chips from happening. I have had 2 visits to the dealership, and have spoken to the service advisers about this, and they stated that rock chips happen. I understand that rock chips are inevitable. One of the service advisers stated that, to protect the environment, Infiniti does not apply as many coats of paint. I have more rock chips than I have ever had in my previous cars, Accura TL , and Toyota Celica. The paint is so thin that you can see the primer underneath (if that is what I am seeing, it is black under my silver). I am just disappointed and frustrated. I even paid for the Cilijet to protect my paint. I will continue to drive on the highway and I will anticipate more rock chips.

On December 2nd, 2010, I left my house between 10:30 and 11:00 pm. I turned my heater on and my truck went into flames just a few minutes after turning the heater on. I told my daughter, who was with me and who is disabled, that the truck is on fire. She opened the door. I put my truck in park and started screaming for her get out of the truck. My lock started going crazy, but I made it out safely. I called 911 as I was dragging my daughter down the road, getting away from the truck. The Fire Department came out and finally got it out.

The insurance look at it and said it was totaled. The fire inspector went and look at it and told the savage yard that it was the wiring harness that shorted out causing the fire. I have spoken to GMC. They said they could do an investigation, but it might take longer, so if my insurance was working on, it they might go faster. From the first day, I called the insurance and spoke to Candy. She has been rude. I am sitting here with a handicapped daughter that is 40 years old and my other daughter (15 years old) that has Albright syndrome. So I have 2 disabled children.

I have nothing to drive. Candy made the remark we had 2 other vehicles. Well, we do. One is a 2006 GMC Chevy, its transmission is broken. I also have an old ranger that we use on our land and on the dirt road, but it's not safe to ride to town. But does it matter how many trucks or cars you have? I have nothing to drive and no money to get another truck. Is there anybody that can help me or give me advice? What is wrong with Chevy trucks? I will never buy another GMC.

I have a 2005 FX35 and the dashboard has bubbles all over it. i do not use any products on it and want it fixed by Infiniti. I have had a 2002 i35 and never had any problem.

I too purchased an Infiniti G35 2004, and have replaced the brakes 5 times, since 2004. I would participate in a class action lawsuit.

Infiniti FX45 is having issues with the brake calipers seizing up. This is a known issue with Infiniti yet they will not recall it. Many people have issues after 50,000 miles (which is beyond the warranty). That is ridiculous since calipers should never fail by seizing. I think they should provide a recall if your calipers seize. I should not have to pay $800 to fix this problem. I will be sure not to buy OEM calipers. This issue is on many makes and models of Infiniti.

I called the Consumer Affairs department to ask if there has yet to be a recall for my vehicle, a 2003 Infiniti G35 sedan. Doing my research, I have found countless numbers of people who have or are experiencing the same problems as me on a number of open forums on the internet. The HAVC control board is connected to the radio circuit board and causes an electrical overload causing both the radio and air/heat not to function. This is dangerous because on a cold foggy day, the defroster is needed to be able to drive for visibility. Ford had to recall thousands of its vehicles for a bad batch of tires a few years ago. I believe this issue is along the same lines and needs to be addressed. The gentleman I spoke with felt the same way but said that engineering may never issue such a recall. That is not good enough for me.

They want $1400 - $1800 to fix this problem that they are well aware of in their cars ranging from 2002-2003 G35 Sedans and Coupes or I can buy a Turbbo 2 dash kit and after market radio for $500. I don't mind splitting the cost and paying $250 to solve the problem but don't think that I should have to foot the full bill to take care of something they are fully aware of as a flaw in their vehicles.

My problems were similar to what "Claudia of Chula Vista CA" has stated here, starting from the first day when the car was delivered to me. Plus now, the brake has worn out. Infiniti is my 4th brand of cars in life so far. I love the car ride but service and sneaky tactics are hateful making me decide to sell the car and never recommend this car to anyone.

Infiniti has not, and still does not disclose that the call waiting feature on the 2011 M37X's does not work on any car with any phone. As a frequent business traveler, I would not have purchased the car. They have been unable to communicate any schedule for the fix. This is a hazard for any blue tooth user who has to look down on their phone to see who called, then manually redial. They have unresponsive customer service, false advertisement and road hazard forcing the user to look down at the phone while driving.

The driver side seat of my G35x sedan broke partially off the seat track. When I make a left turn, the seat lifts up and I am shifted towards the middle of the car. I took the car into the Fette dealership in Clifton, NJ and was told it would be $1,300 to fix. There are less than 49,000 miles on the vehicle.This is a very dangerous situation and I feel Infiniti should cover the cost of replacing the seat track.

I own a 2004 G35 and I have to replace the brakes pads twice a year and rotors at least every two years! This is by far the worse car I have ever owned! After 4 trips to the dealer, they finally said this is a known problem with the brakes. A recall needs to be issued to address this brake problem.

I own an Infiniti G35 2005. At 25000 miles, all brakes and rotors replaced. At 40000 the calipers seized and rotors and pads had to be replaced again. Now I am at 94000 and just got my car out of the shop for the third time with new rotors and breaks. My mileage is 99% highway and I do not use the brakes all that much. This is an outrage that an expensive car like this has these problems that Infiniti will not address. This is my first and last Infiniti. Perhaps the company should think about renaming itself Zero because that's about how long the brakes last!

My 2005 Infiniti G35X is having brakes repaired again. This is the third repair on a car with 35,000 miles. In addition to the information contained on many reports already submitted on poor Infiniti brakes, I have an issue with a defective calipers (cost $650 for parts alone). My auto repair company (not an Infiniti dealer) claims that the calipers have a known problem and have been redesigned. The dealer claims this is not true and blames the repair company for faulty service. Considering the rash of complaints from customers, I am inclined to believe my repair person. Does anyone have any information regarding redesigned calipers on rear brakes? Out of pocket for brake repair is $1200 and climbing.

I have replaced the break pads and rotors on my 2004 Infiniti G35 three times since I purchased it in May 2007. Most recently, I had the front and rear breaks replaced in September 2009 and now just over a year later, I'm hearing squealing again. Each time these breaks are replaced it costs upwards of $500. That's about $500+ a year on breaks. Double that if the rear breaks and also needs to be replaced!

I was shown an apartment by Crystal in mid-July that I liked. I was told that an exact floor plan with washer/dryer hookups in the utility room would be available in mid-August. I was told by Alisa, property manager, that I needed to sign the lease by the end of July for a mid-August move-in. The tenant would vacate this apartment at the end of July and the carpet needed to be replaced. So, I was not allowed to inspect the apartment due to safety concerns. Under the impression that I was getting the floor plan that I was shown in mid-July, I signed a lease for an apartment. When I got the keys for the apartment, the floor plan was not the same. The utility room had previously been divided in half by a wall that contained the washer/dryer hookups and vent. The dining room wall had bi-fold doors instead, and the other side was a room where the door now swung in. So, this room was just a room for the door to swing into.

Alisa knew I was shown a different floor plan. She told me the floor plan I looked at was not available and wouldn't come available for a long time. To remedy the situation, Alisa had the maintenance staff remove the wall in the middle and install a wall in the dining room to create the floor plan that I was told I was getting. This sounded very acceptable and I agreed. I lived the entire time in the apartment during the construction and reviewed the progress every day.

Apparently, the dryer vent wasn't removed from the divider wall, so the construction crew boxed it in with drywall. This cut space in the area where the dryer would go. So now, there wasn't enough room for the dryer door to open. I explained how this was not acceptable to the Woods of Turpin staff and my calls were addressed by Infinity Management. A person named Jeff said that they did everything to accommodate my requests, and I informed him they have not. I was told that I would have a utility room with washer and dryer hookups in a room that would be spacious enough to at least utilize the dryer. In the end, Jeff informed me they couldn't provide what I was shown. So, I left the apartment with notice stating since I wasn't provided a floor plan that I was promised, that I shouldn't be held by the terms of the lease I signed.

We purchased a brand new 2008 Infiniti QX56. When we were purchasing it, we were offered the option to put a "protective coating" on the paint which we were told would make washing the vehicle a "total breeze." We agreed to the protective coating. After driving the vehicle for several weeks, we went to wash it for the first time. We discovered that this 'protective coating' turned all road dust and debris into a tar-like substance that would not come off the paint. We returned the vehicle to the dealer and were told that the substance was applied incorrectly so they reapplied it. It is currently 2010 and we have a ruined paint job on the vehicle because the protective coating still makes everything stick to the paint as though it is tar.

After owning the vehicle for a few months, the motor in the hatch had to be completely replaced because the original one was faulty. We then had to have the glass in the hatch resealed because of severe water leakage during bad weather. Although the glass was resealed, the service department had to eventually replace the glass and seals because it was still leaking major amounts of water during rain. Several months after that, the passenger side running board had to be replaced due to looseness and squeaking under pressure, as well as the rubber separating from the board itself. A few weeks later, the same situation happened with the drivers side running board which eventually had to be replaced as well.

Keep in mind that the vehicle was still very new while all these issues were occurring. The last straw was when the climate control system malfunctioned and the vehicle had to be taken in yet again for repairs and part replacements in the climate control system. We contacted Infiniti consumer affairs and told them about the problem. First, we requested the unattainable, which was for them to replace the obviously faulty vehicle. They, of course, declined to do this. In addition to stating that they couldn't replace the vehicle, they also stated that they would not purchase the vehicle from us either for current market value. They want nothing to do with the vehicle.

Second, we asked if they could extend the warranty. We just received a word today that they aren't willing to do that either. The only thing they offered was free oil changes for five years for a vehicle with a history of things breaking on a near regular basis.

I purchased a 2003 Infiniti FX45 (Infiniti Certified Pre-Owned) from Infiniti of Denver in 2006. The FX45 now has corrosion (rust penetration) on the door window frames, on the roof, and the right front fender quarter panel. I asked for the Warranty Repair, to be told the car "has rust issues" and the rust is the result of environmental damage incurred when it was sold and delivered new to its first owner in Lake Placid, New York. Infiniti of Denver told me the warranty was not valid for this vehicle. I called Infiniti Consumer Affairs, and was told to file a claim with Better Business Bureau. I filed the claim, with necessary paperwork, and the BBB replied they could not help, as the car is more than 4 years old, and they only offer arbitration on "Lemon Law" complaints. I called Infiniti Consumer Affairs again and was told they would not honor the warranty based on the opinion of Infiniti of Denver.

So, needless to say, I am not at all pleased with Infiniti or Infiniti of Denver. The published warranty states Infinity will repair, replace, etc, all such corrosion experience (excluding environmental damage). I assume this to be their escape clause so as to not honor the published warranty. Infiniti of Denver claims I was aware of the rust issue when I purchased the FX45, and they are partially correct. I found rust on the hood latch, brake calipers, and underneath the FX45 the day after the purchase. I asked to return the FX45 to Infiniti of Denver. I was told my purchase contract was final and Infiniti of Denver would not allow the return of the vehicle.

I went in on a Sunday (09/19) evening at 6pm to check out the 2010 G37 sedan. They did not have what I was looking for and almost forced I get one with more options (like Nav etc). I reluctantly agreed to it and started negotiating with the price. They came down to a good price but with a condition that I give them a good rating when Infiniti asks me to fill a survey so they get good points from the company. Fair enough. The salesman pretty much forced me to sign the deal even though I was apprehensive. I did end up signing it - completely my fault for slipping.

I little later I realized that this is not what I wanted and wanted to cancel it. I called them early Monday morning (09/20 at 9am) to ask for cancellation of the lease contract since it wasn't processed as yet (had this info confirmed from Infiniti financial services as well). They refused and said that I HAD to buy this car or take something else from them otherwise they won't cancel the contract. I agreed to consider a pre-owned car. They took advantage of the situation and quoted me prices 10-15% higher than KBB retail value. For example: a 2008 Honda civic for 21000 when you can get a new 2011 model for a lesser price.

I almost agreed to buy the overpriced used car in order to get out of the lease which they had not yet gotten funded or registered in my name. However, today (09/23) when I called to confirm my purchase of the used vehicle, they said they have gotten the car funded and I have to sell it back to them to be able to get out of it. I have not taken delivery of the vehicle I signed the lease for and have not paid the down payment either. I am also aware that the paperwork was not processed till 09/23. They are now threatening me that they will sue me if I don't take delivery of the vehicle or trade it for something else.

I don't want the car and they are not willing to negotiate at all. I am willing to pay for the documentation fees and any other fees attached to signing the contract but they aren't even willing to talk. These guys don't care about the customer experience. It's more about selling that particular car and the moment you sign the deal, they don't care much.

World Moving Services was our original online contact who sent us an estimate: 5058. Then, they sent Infinity Moving and Storage Inc. to pick up our items. In an attempt to increase our costs, the mover insisted on packing many items, against our will with only two exceptions - the two expensive chairs that ended up broken at a cost of $200 each for packing! Meanwhile, we were overcharged $1989.75 for packing and the final analysis, with negotiating this charge down, we paid $8859.

However, we had lost and damaged items amounting conservatively to a loss of $4500. So in the end, we paid $13,000 for our move. We should have left it all in NY and bought new. Now, we have to sell what we moved just to pay rent. We have been defrauded and the Claims company offered us $300 today to settle. What is justice?

I was very disappointed that the electronic controls for the dashboard on my 2003 g-35 failed and resulted in a $1400 bill. No sympathy from the dealer. I will never buy or recommend Infinity again.

My M37 stopped shortly after the check engine light came on. I reported this problem to Infiniti, who refuses to help me with this. I have not had this car over a year, but was told the warranty does not cover it, and it will cost me around $4,000.00 to replace the engine, as used Infiniti is out of their mind. I would like to file a lawsuit against them, or have them replace the engine for me, at no cost.

After reading several post I will never recommend Infiniti to another prospective buyer, or ever purchase from them again, because they do not stand behind their word. Really poor customer service. I now have no transportation, a car note that I'm paying almost $500.00 monthly, and I cannot enjoy my vehicle.

While driving my 2004 Infiniti g35 with only 55,000 miles, my vehicle just stopped and would not start back up so I had my vehicle towed to Infiniti for a diagnostic. After the diagnostic, Infiniti told me my ECM (electronic computer module) went out which would cost me around $1300 to fix. After researching and talking to several other dealers, I was told the ECM should be covered by the 8 year 80,000 mile warranty which Infiniti never even bothered to mention. I wanted to be thorough when I talked to Infiniti so I contacted another Infiniti dealer in Waukesha, Wisconsin and they assured me the ECM should be covered. I spoke to Nissan who supposedly owns Infiniti and they also told me the ECM should be covered under warranty as well. When I explained this to the Infiniti dealer that was servicing my car, they right away started implying that I did something to the vehicle in that way it would not be covered unless it was a manufacturer's defect.

After agreeing with Infiniti to go ahead and do the repair to the ECM, I received a call from Infiniti and they told me they repaired the ECM with the new ECM and that was not the problem. The original problem is that the engine or ignition coils went out which is going to cost me another $960 to fix. This really bothers me because why wouldn't they have known this was the problem when they did the diagnostic the first time and if the ECM was not the original problem, why do I still have to pay $1300 for a ECM that was never the problem which should have been covered under warranty in the first place?

I asked the Infiniti dealer and they didn't have a logical answer as to why I still had to pay for the ECM. Besides it wasn't covered under warranty, they never told me what caused the ECM to go out even after talking to one of the service guys who worked for Infiniti. He stated he didn't know but it didn't make any sense to him as well he suggested that I file a complaint to see if I can get help. After trying to come up with almost $2,300 to get my car fixed for problems it may have never had, I was unable to get my kids anything for school. I'm late with paying my bills and received a five-day notice because I had to use my rent money to help pay for the vehicle as well as I'm on the verge of loosing my job because I don't have transportation to actively do my job since Infiniti has had my vehicle for two weeks now. Please help me.

I previously filed the complaint, but had a typographical error in my VIN number. This complaint has corrected my VIN number, which will reflect that my VIN falls within their parameters. My apologies for the confusion and the mistake. The hatch of my 2003 FX35 is physically separating from the body of the car to the point where light and wind come through, and has progressively gotten worse. In doing research since the issue appears to be occurring more often and more dramatically, we discovered that Infiniti issued Service Campaign P3132 to correct this problem of 2003 FX35's. I took the car to the local dealership who basically told me it was a $3,144.76 repair, replacing the hatch, which is what P3132's diagnosis is. I was directed by the dealership to call Infiniti's Consumer Affairs.

When calling Infiniti Consumer Affairs, I was advised that this relates to vehicles that fall within VIN **. My VIN is **. However, Greg at Consumer Affairs states that my car is not qualified. He could not tell me why, but just said it didn't qualify. First, a manufacturer should be able to produce a vehicle for their consumer that stays in one piece while driving down the road. Infiniti knowingly had a problem and voluntarily recalled the vehicle to correct the issue. Clearly, this is a safety issue, a hatch separating from the body of a car under normal driving conditions.

My VIN falls within the parameters of the vehicles recalled, yet my vehicle does not qualify for the remedy? When asked why, Greg at Infiniti Consumer Affairs could not answer the question. He would not escalate the problem or allow me to talk to a supervisor. The only remedy is replacement of the entire hatch, a $3,000 plus correction. We are trying to avoid physical and economic damage. We don't believe that a hatch flying off a car while traveling down a freeway is safe for anyone involved.

Three in June 2007, I purchased an Infiniti G35 Coupe from an individual in Illinois. In order to transfer his vehicle's extended warranty, we met at Fields Infiniti in Glencoe, IL. Stephen ** took care of us. He is the sales manager at the dealership. He had us fill out paperwork, supplying document of service, and I gave him $50 (this is the price for transferring a warranty set by Inifiti USA). He then was supposed to send those documents into the head corporation and within 4-6 weeks the warranty was to show in my name. I called him repeatedly to confirm this was done because I had yet to receive any documents (warranty info, etc.) in the mail, which was said would happen upon the processes of the papers.

Last week, I took my car into the dealership for service "covered under warranty", after they had my car in the shop for hours they called me and said the warranty was still in the previous owner's name! The reason why I was having my car serviced is because I was also selling it that afternoon and wanted to have it in perfect shape for the new owner. I had told him about the extended warranty and he was very interested in having it transferred to his name, it maintains coverage till the 22nd of November 2010.

Because I sold the vehicle last week, I had 30 days to get the warranty transferred in my name and have it, again, transferred into his name. I called consumer affairs many times, they finally contacted the sales manager in Fields and had him send in the paperwork (3 years later). Now they are telling me it will take 4-6 weeks to process and transfer into my name. Meaning the 30 days will be exceeded to tranfer it in the new owner's name (the owner that just bought if from me last week). This will cost him and myself dearly. The warranty transfer was apart of the sale. Consumer Affairs of Infiniti (need their name changed) have said that even though it was their sales manager's fault for not sending in the paperwork 3 years ago, they cannot help me and will not be able to extend the 30 days. Therefore my sale will be voided and my $50 wasted.

Shocking how something Infiniti did wrong, can have consequences for the consumer (me) and they can't fix it. How can they not correct something Internally that they did wrong. (The call was recorded, listen to it, she is blunt and short of telling me that she can't help me. I said, I thought I was calling consumer affairs of Infiniti, yet they are not willing to help the Consumer).

My husband's 2003 G35 Sedan's service engine light came on. The car started to stall, once it hit between second and third gear. We took it to Metro Infiniti, instead of our regular mechanic, for reassurance that the original dealership would know what they were doing. I was wrong. They contacted us, and let us know what was wrong with the car, associated to the code that popped up, when they checked the service engine light, and ran a full inspection of the car. It all sounded good. To fix it was $950.00, then when they returned the car to us, it was in the same situation, as when we brought the car in to them. I called them back right away (it was a Thursday), and they gave us runarounds, and scheduled for us to take the car back to them on Tuesday.

I took the car back in, and then they called us, and told us the whole transmission is blown, and it would cost another $5,000.00 to fix the problem. How come they didn't catch the problem in the first place? They said, because what they usually do is fix the "cheaper" problem first, in hopes that it would resolve the issue. Seriously? Basically, they were playing games with our car. In this case, how do we know they didn't mess up the transmission? Or if the problem in the first case was a problem at all? All in all, because the same code popped up when we took it back in, did they even fix anything?

I decided to call Infiniti USA about this situation. They took 5 days to reach their "decision", and Infiniti USA told me they would be happy to assist with a new transmission, but in my case, not. They said the original problem needed to be fixed too. I'm sitting here, asking them how come they didn't catch the transmission problem in the first place, when they claim they did a full inspection on the car, and how come they released the car back to me, with the exact same problems? The Infiniti USA specialist said, "I'm not sure".

This is ridiculous. To me, it's a scam. How do we know they didn't mess up something else on purpose first, or mess up the transmission? They did not help at all, and now I'm waiting to hear back from their supervisor. I've looked at reviews with my same problem. Keep in mind, our car is a little less than $60,000 miles. A lot of other 2003 G35 Sedan owners are complaining about the same situation, that their transmissions are blown out, with their cars below the 75,000 miles range. So does this not flash a red light to Infiniti USA, that they should seriously take a look at this problem? They would not refund me the $950.00 in this situation, and now I'm stuck with my car still at the dealership, and them wanting another $5,000.00 to replace a new transmission.

I purchased a brand new Infiniti G37 which has a paint defect where there are areas all over the car with stains under the clear coat. Problem has been acknowledged by the local dealership and the case has been opened with Infiniti consumer affairs. Infiniti was contacted by the dealership and suggested that this issue can be possibly resolved by removing a thin layer of clear coat and performing a color sanding. I agreed to try that, but it didn't fix the problem and dealership suggested to have the car repainted. We are talking about pretty much repainting the whole car which is 1 month old. This issue is visible on 3 doors and a trunk lid.

I am totally against repainting a brand new car, especially, since it will be performed by the 3rd party shop and will never be the same as the factory paint. I would expect that Infiniti would be interested to send a regional representative to inspect the car and have this issue investigated, as it is a pretty major issue that somehow slipped through their manufacturing QA and since this is a unique case (according to Infiniti), and if they really stood behind their product they should have the car replaced. But they really do not care and without even looking at the car or investigating, it offered a repainting option. Again, we are talking about a car that has been purchased 1 month ago. This is my first Infiniti and I am really disappointed with the quality of their cars and level of support provided by their consumer affairs department.

Repaint quality performed by 3rd party shop will not be the same as factory. Significantly depreciated value of the car due to the repaint. Factory defect that needs to be looked at by factory and car needs to be exchanged.

I bought my Infiniti FX35 from a dealer which was a 2005 model. The car has been working fine, except for a recall on the lights in 2009 which they fixed. Last week, when I was coming back from my office, my stereo speakers suddenly did not respond to voice. I tried the radio and different CDs, and for some reason, they did not respond. I went to the dealer in Kirkland, and they were not sure what was happening and have not seen this kind of issue before and was asking me to pay $300+ to fix it.

Is this something that the Infiniti folks need to fix it? I would assume it's a flaw in their stereo system or some kind of problem which the folks need to fix and make sure other cars do not get effected by this.

Back in 2007, I leased a G35 for the second time with Infiniti of Charlotte and the tires of that lease only lasted 11,074 miles. I didn't have a problem with my first G35 lease, but this time the tires that came with the car were pure garbage. I've emailed and called the dealer asking for a logical answer with no reply from them. The lease is due in October and I was planning to get another lease at the same Infiniti dealer but after this experience I guess it won't happen. I'm very unsatisfied with the quality of the product and service.

I've purchased a set of Michelin tires at Sears for the total amount of $900 dollars including installation, Wheel alignment and balance. They have a 60k warranty and thanks God I was able to charge it to my Sears charge with no interest, no payments for 6 months. Original tires only lasted 11,074 miles

I have an 2003 Infiniti FX 35 with 98,600 miles. (Bought extended warranty up to 96,600)I have owned the vehicle for seven years problem free, until recently. I was driving back from Philly airport and my engine over heated with coolant all over...(same thing as Brandon from Albany) brought it to Willow Grove, they said it was the thermostat. Flushed everything.even changed the belts. They test drove it and the same thing happened again. so now, they tell me it is the engine for $8,000. Before this, I noticed the same issues with my heat not working. If I slowed down, the air would get cool, but if I was on the highway, it would be working.

It all makes sense, after reading what Brandon went through. And the best thing Infiniti Extended warranty that I bought from them, will not cover my engine. Even though it goes until May 2010. Since I am over my millage by 2,000 miles, they will not cover my 8,000 in work. So now what do I do? Are you kidding me. I bought this car and spent this kind of money thinking I would have it for at least 200,000 miles. The People at Infiniti consumer affairs are classless. I dealt with some lady Evelyn, who could not explain anything, her excuse was that, this was not an issue in the past. Of course it was not, because it just happened? I don't think I will ever deal with an Infiniti again and will try to sell this on Craigslist without the engine. I need a new engine and engine block.

I bought a 2005 g35x last year. The dealer put new brakes on the car at 39,000 km. At 59,000 km, I had to put all new disc and brake pads again. They always make noise even when everything is new. Now at 68,000 km, the dealer checked my brake and told me I only have 40 percent wear left on pads. This can get very costly. They say it is maybe due to the way I drive. I don't even drive this car much. My lady drives this car and I drive her with a 2002 Toyota Corolla. She drove this car seven years, plus me for a year. Same brake on it from when it came from factory so I guess it is not our driving. Infiniti won't own up to it. This is a known fact. There must be thousands of people out there going though the same trouble. How can we resolve this?

Infiniti is hiding the fact that the front rotors are inferior for my car which is a 2007 G35X. I have 37,000 miles, and the brakes and rotors had to be shaved 3 times. This a brand-new car. I had to replace the brakes at or around 25,000 miles. I now know it is due to inferior rotors being used by Infiniti. Don't let them tell you that it is your brakes or your driving habits. My vehicle is in, being serviced as I write this text. I can't but help many others who are experiencing the same problem. To add, the brakes and rotor replacement cost me $500.00.

I own a 2005 Infiniti FX35. I take very well care of my vehicle. Recently while driving, I started hearing a clicking noise coming from my front driver side. I immediately contacted my dealership to schedule an appointment to have my car looked at. I brought my car in the next day as scheduled. I took a ride in my vehicle with a service technician to see what was causing my vehicle to make such noise, in which he identified the clicking noise immediately.

He stated it was coming from my front fender which was caused by a bolt that was recently replaced and no longer in use. Due to the fact that the Infiniti manufacturer was aware of this problem in many vehicles, he even showed me the memo that was sent out to dealerships. He did explain to me that the manufacturer did not list this problem as a recall, because they made the decision that it was not a safety issue. And they refuse to replace the bolt free of charge. I feel that I should not have to pay for this problem because it was not due to my neglect. And the manufacturer should do right by the customers and replace their mistake, or meet their customers half way.

The bolts are only ten dollars for each bolt, in which my vehicle requires 2. However, the labor to remove the bolts and replace them requires the tech to remove the fender to do so. So, the labor to replace the ten dollar bolts is going to cost me $365.00 in labor charges. I love my vehicle and treat it with great care. I shouldn't have to ride around in my vehicle hearing such noise at no fault of mine.

There is a known defect in the 2003 Infiniti G35 models. The radio, CD player and climate control indicators stay frozen on their last settings; on my car this was 85 degrees. We disconnected the battery and the car reset to 75 degrees. The climate control stays where there is air forced onto the floor. The radio and CD player do not work. I have been told by the dealer that this is caused by a defective control board behind the dash which controls the air conditioning and heater, CD player and radio.

Infiniti/Nissan issued a voluntary service campaign to repair G35 Sedan vehicles listed by VIN# on the service bulletin; however, Infiniti did not have a service campaign on the G35 coupes even though they are built on the same platform as the G35 sedan. In the winter, the front or rear defrosters cannot be turned on or the climate control turned off or redirected, causing a very hazardous driving condition. My dealer says the G35 coupe repair is $2200 and there is a three-month backorder on the parts so apparently this is a huge problem.

This is a potentially life threatening event. I had ice build up on my windshield and wipers to the point where I had to pull off the expressway in order to clean off my windshield manually, since as I said, my airflow cannot be redirected to the windshield or anywhere else. At 60 miles an hour, when you can't see and need to pull of in snow and ice, this process could be deadly.

My 2005 FX35 Infiniti has unsightly bubbles all over the dash. This car that cost close to $50k looks cheap due to this manufacturer error. I vote for a recall, this is not right! Furthermore my brake rotors get warped after I buy brand new ones every 2 years. The rotors and brake pads for this car are very expensive and should not be necessary as part of the car's bi-annual maintenance!

I purchased my 2003 Infiniti from a good friend of mine at 50,000 miles. I am the third owner of the automobile. At 74,000 miles, I began hearing a ticking which led to engine replacement. It cost me $6,500 for a used engine to be installed. Yes, I said used. Today, at 140,000 miles, the control panel has now gone out. I went to the dealership this morning to see what that was going to cost only $1,400. I was livid.

So I asked the lady if there was someone high up I could talk to about the constant problems I have had with this vehicle. She gave me the consumer affairs number. I called talked to an extremely rude lady, (I didn't get her name or it would be published), who basically told me they wouldn't do anything to help me.

I have owned many vehicles that I have driven well over 150,000 miles, mainly Fords and never have I had any problems out of them other than normal things (batteries, brakes, plug wires, etc. ). I was shocked at the way they handled the phone call. It's not normal to have this many problems out of a vehicle.

There is also a list of other minor things that have gone wrong. CD Player quit working around 65,000 miles, cup holder release won't function properly, leather trim on the glove box has came off and now that I have read other complaints on this site, I now understand why I've went through many brake pads and dished out an arm and a leg for rotors. I have no complaints at all with the dealership staff that provided service to me, but I will never purchase an Infiniti or Nissan product. If you are considering purchasing one, I would advise you to do your research.

I have an 2003 Infiniti FX35 with 90,000 miles. I'm not an abusive nor negligent operator and have had all my services well maintained. I have owned the vehicle for three years problem free, until recently. It started overheating when I slowed down in towns and such so I replaced my thermostat, flushed everything, drove for quite a few weeks more with no problems thought it was solved. Not quite. Overheating began once again. This time, I had my heater going and noticed it going cold then within minutes my temp began rising.

I pulled over knowing what damages can be incurred. I had coolant being expelled from my spare reservoir. I waited for it to cool, filled it with water/coolant and made it a ways further, then repeat, repeat. Read about it on the FX forums online and found multiple other instances of people with the same problem. They all needed a complete new engine. The problem ends up lying within the engine (not caused by the operator). I knew what was wrong with my vehicle now but decided to take the right steps and go through Infiniti to make sure they knew what was wrong and had been done.

I took my car to Infiniti of Beaverton who told me that my issue was a cracked radiator. (This would not cause the over-pressurizing of the coolant system that I am experiencing, but rather a depressurizing effect.) They wanted $900 to replace it. Replaced it, knowing it wouldn't work, and what do you know, car still overheated. Next, replaced water pump. Still overheated. I had my car towed back to Infiniti who failed to have a loaner available (even though I called a day in advance and they said they would). They made me rent a car! They told me they still couldn't diagnose it and that I had to drive or have it towed to a different shop and pay to have a four gas hydrocarbon test done.

Basically, they told me I could leave and have my undiagnosed, non-functioning car to drive somewhere else to be checked out. Infiniti of Beaverton was less than helpful or considerate in dealing with someone who spent a lot of money on one of their products. I risked the drive somewhere else. Well, sure enough a one-way pinhole leak in the head gasket not displaying your typical traits of gasket blowouts only a slight rise in hydrocarbons, but enough to show it had a leak allowing air into the system which then over-pressurizes my coolant system causing the spare res. to be my release location. Once air is introduced and replaced the coolant, an air bubble develops and system overheats.

What I am getting at is that Infiniti is not recognizing this as any problem. Within the instances I read about (mentioned above), I found multiple occasions where Infiniti Consumer Affairs replaced the engine of '03 FX 35 owners even though they were considerably outside their warranty period. This is a $50,000 vehicle who's engine should last longer than 90,000 miles! They want me to spend another $7000 to replace the engine. What is a minuscule cost to them to satisfy one of their consumers is a costly expense I can't see as right for me to pay. I have been going through Infiniti Consumer Affairs who told me they could not help me at this time with the $7000 engine replacement they want to perform but they would credit my service account $300. That is insulting coming from a company like Infiniti. I am left thoroughly disappointed by a company I was hoping to have a lot of faith in.

In May 2005, I purchased my brand new 2004 G35 Coupe. It had about 500 miles or so. I am experiencing the same brake issues that others have described .. it seems as though I am replacing both brake pads and rotors at least once a year. Even the service department rep was surprised, so much that he checked my records. The most recent replacement took less than a year. My driver's side front speaker sounds like it is blown. A 'button' on my front dashboard cannot stay intact. I have to push it back in every week. The driver's seat motor had to be replaced, because it stopped working around 60,000 miles. The driver's side power window motor seems like it is starting to go out. It is very slow to go back up. The gas cover is warped. Sometimes it scrapes the side.

The airbag light keeps blinking. I was told it could be repaired for a nominal fee. They would have to replace the airbag module. Why? My car has never been in an accident! The tire pressure alarm goes off all the time. It is a joke at the dealership now. One day, while driving, every light on the dashboard lit up. Who knows why. The dealership ran "diagnostics", but everything came up fine. The driver's side seat belt had to be replaced because it was not retracting as well, and kept getting stuck in the door. The tires don't last long either. I'm sure there's more, but I'm simply tired of complaining about the car now. When you pay over $30,000 for a "luxury sports car" you expect "luxury" not a piece that you always have to send to the shop. If you buy a 2004 G35 Coupe, go ahead and invest in a tire and brake company. At least you will earn back some money.

I value my time. Much time has been wasted trying to deal with the numerous issues with this thing. I understand that when you buy a "premium" vehicle, you are more than likely going to have to pay "premium" prices, however, what happened to quality? Buying brand new brake pads/rotors every year, is a bit excessive.

The brakes on my mother-in-law's Infiniti QX56 suffered a total failure. The vehicle is under warranty. After the incident, the brakes reset themselves but the vehicle was towed to the dealer as a matter of precaution. The dealer reprogrammed the ECM sensor with the statement it will have an 80 to 90% of performing correctly. There is a bulletin on record issued to dealers but not owners.

The dealer states the next possible action will be a failure of the power booster system but they and Nissan refuse to replace it until it fails once more. That in itself is a cavalier statement to make and more so when people's lives are at stake. The chance of the unit failing again (15 to 20% chance) is too much risk when as in this case pedestrians were at risk as my wife navigated the brakeless vehicle through a busy thoroughfare. Nissan should be encouraged to replace the power booster and issue a recall to all owners.

I owned a 2003 G35 and it had all the same brake problems and Bose sound system problems commonly known about car. On 75,000 miles, I traded it in for EX35. This has random battery problems that I find a dead battery whenever. I am a 59-year-old female that has to find people to jump my car. Infiniti Roadside is a joke. It has early rust. I had a remote starter installed that has given me problems and all I get is promises and no satisfaction. This problem interferes with work and I have two jobs. I wanted a reliable car to get me where I need to go.

I replaced the front brakes and rotors on my 2004 Infinity G35 12/2007 at a cost of $450.00. Two years and 17,000 miles later, I find myself having to replace the front brakes and rotors again at a cost of $450.00. I have been driving for almost 30 years and I have never had to replace brakes so soon. As a matter of fact, I never had to have rotors replaced on any car I owned in the past. Maybe resurfaced, but never replaced. Having to replace brakes and rotors every 20,000 miles is ridiculous. Economic damages? Having to spend $450.00 every year or two as general maintenance which should not be necessary is hard on anyone's budget.

I just purchased a G37 AWD Coupe in the first week of December 2009. The car has had many electrical problems. Infinity road side assistance refused to start the car on a dead battery with the response that the car was not in their system. Be careful before buying.

Although I find solace in not having the only LEMON with Infinit, I am still so angry I can scream. We have a 2004 Infiniti G35. Great car with the exception on the major defect of brakes, and brake pad/rotor issues. Since 2004, we have had to replace the pads and sometimes the rotor 5, (YES 5!!!!) times. EVERY 10,000 MILES!! My husband uses this car as a "to the train and back" car. There are only 52,696 miles on the darn thing! The dealership has admitted that it is a manufacturing defect, yet we still get the punishment of whopping $500 payments every year! This is outrageous, and I would love to join a class action suit against the company. I want to get rid of this lemon!!!!

On May 2009 I purchased a new M35 fully loaded with an MSRP value of approximately $57,000.00; thinking that I was getting somewhat better quality than the domestic product. However, I noticed about a month ago a slight blemish on the drivers door panel wood trimming. I thought nothing of it until a week ago that I realized that wood trimming was peeling off, almost like wallpaper. Then today I noticed the back door with the same problem. I would like to know if anyone else has complained about this. Also, the wood paneling is nothing more but wood colored paper over plastic. Quality is very poor. I should of bought the BMW instead. I am not buying another Infiniti.

I have an 2006 Infiniti M35x. Infiniti has a 7years/unlimitied miles warranty for perforation on there vehicles. I have perforation on the roof of my vehicle. I took it to my local dealership, which I might add gave me one the worst possible customer service known to the human race, the service manager to be more precise. The service manager told me that it was not perforation, but the service manager is not an expert to make that desicion. I took my vehicle to the dealership's body shop and two other body shops which actually does have experts and all three shops was instantly able to declare that it was perforation. I had pictures taken and I started dealing with the Infiniti headquaters, which is Nissan North America Inc. With all the proof I had with the pictures and experts say in the situation, Nissan is denying my right to a warranty that they have put in place. If Nissan will not honor a perforation warranty, then why do they have one and what else will they not honor. I really despise Nissan/Infiniti

2005 Infiniti FX35. My dash started to have bubbling on the surface. Called my dealership about it and was told that it was a known problem and that I was out of warranty by a month so I would have to pay for it. The dash alone is over $2000.00. This is ridiculous and obviously a defect in materials and quality.

Lately I imported an FX35 from the US to Lebanon where I live for the time being. The car is made in 2004 and put on the road in 2005.

I hope to receive a positive reply to this request.

I have a 2004 Infinity FX35 that I bought basically new with 1800 miles on it from the Infinity dealer. I have had the RF wheel bearings replaced when it had 30000K miles on it and now at 90000k it is happening again!? DO they not have an issue with this? I have had many cars in my life and never had anything like this. This is costing alot of money on issues that never should have happened on a car of this "quality"

My Infiniti Fx35 dashboard start having these bubbles all over the place. It's like little pimples popping out everywhere. Getting bigger and spreading all over the place. I called Infiniti Consumers and they told me to bring my car to the dealer, Infiniti of Glendale. Infiniti of Glendale then stated that they will replace my dashboard for a reduce price of $550 + Tax and charge me free labor. Then I called Infiniti Consumer and they told me that it was a really good deal, and I told them that I shouldn't be paying for anything because it a defect. Infiniti Consumer then stated that my warranty is over and that is the best deal they could give me since my warranty was over 8 months.

However, they let it slip that the problem for the bubbles is because they used the wrong type of glue and it would bubble up in hot places like California. So, pretty much he blame me for living in California. Please help me. They put in the wrong chemicals for gluing the dashboard for the car which cause this problem. They know it is a problem for thousands of people. You can google it. They even charge me free labor even though my warranty is over. So Infiniti knows that it's their fault but they just don't want to fork out the money to fix this issue. I hope this letter will help everyone who is going through what I am going through. Thanks.

P.S. They also said that they will take back the offer they gave me if I reports this problem.

I own a 1992 Infiniti Q45. Recently, I experienced terrible customer service. The reason I contacted Consumer Affairs was the result of a repair done to a broken seat that cost me $921 3 years earlier. The seat collapses again and I am told by the dealer that it was over a year old and the best they could recommend was to contact Consumer Affairs. I did that and a messenger was sent to tell me the decision was made not to pay for the repair.

When I asked for the decision maker, I was denied this information; the customer service rep informed me that it was her job to relay this information. I have owned 3 Infinitis since 1998. No Infiniti exec had the courage to talk to me. Furthermore, a repair that cost $921 reoccured 3 years later. I attribute this problem to either:1) inferior parts 2) inferior workmanship or 3) both of above. I am now considering purchasing a new vehicle, it is doubtful that Infiniti will be remotely considered and anytime I learn of someone purchasing an Infiniti or Nissan I will certainly relay my experience.

My Infiniti FX35 had bubbling on the dash. When I took my car in to be serviced, I mentioned the bubbling and was told that my warranty was out. This happened at about 60,000+ miles. My extended warranty does not cover this. I paid too much for this luxury car for it to have a defect such as this. I want it replaced.

67000 miles with 3 major complaints.

1. Brakes:
My pads and rotors were replaced
3 times before the 36,000 mile warranty (up from 12,000 miles because of the complaints and problems) was up.
The 1st change was at only 8,000 miles.
and it was impossible to keep the rims cleaned with all the brake dust. The rims are permantly ruined with the embeded dust.When I brought the car back to the dealer( ray catena) they told me it was normal, and it was the way I drove. I've been driving for

31 years and never had a problem like this on the other cars I owned.

2. Hood hinges:

The passenger side hood hinge is binding,causing the hood to go under the fender by the winshield and actually picking it up. The paint on the hood is chipped and the fender now has a crease in it.

3. The bose 6 cd changer:

The cd player recently stopped playing and will not eject the 6 cd's in it.

I called ray catena about he radio and hood hinges but all I heard from them was that the warranty was up.

I then called infinity consumer affairs(ICA), and was told to bring the car to a dealer to have it checked out before any repairs (if any) were going to be authorized.

I made an appointment with legacy infinity and told the servce consultant
what the problems were and that I had spoken to infinity consumer affairs.
I was told the diagnostic was going to cost me $110. I had told the service consultant that if they(infinity) had no intension of doing the repairs don't let me waste my money. She told me unless the tech checked the car
ICA would not autorize the repairs,

so it cost me $110.

I informed ICA that I had the car checked for the repairs and I was told I was going to hear from them in a couple of days. After 10 days I called them up because nobody had the courtesy to call.I was told that at this time infinity was not going to do any of the repairs.

I truly feel that even though the warranty was expired,their probably should have been a recall on the hinges,brakes and cd changer. From all the complaints I see online infinity
should stand by their product and fix the repairs for free. If these were isolated incidents it would be a different story.It seems that I just get the runaround from the dealers and

ICA.All I wanted was for infinity to fix my car and not insult me with the crazy amount of money($1495 To repair the radio and $400 to change the hinges).

I took my car to another mechanic and was told that the reason that it bubbling up is because the navigation system that is install in the dashboard gets to hot. The dashboard is bubbled up right on top of the navigation system and no were else on the dashboard. I think that is a manufacting problem and sure be covered weather the car is under warrant or not.

I have 2 other friends that are having the same problem with their 2003 g35 Infiniti's, also not covered by the service bulletin. It is apparent that the bulletin did not go far enough to cover this defect on a larger quantity of vehicles than Infiniti wants to admit.

another infiniti, I was hit with so called damages and excessive wear charges that were not valid. I want to fight this charge, as $450 is a lot of money to pay for a car I am no longer driving. I have new lease payments to make. I can't be paying for a car I no longer drive.

I should have to be writing this type of complaint if they were doing their job properly. If they read this site they would see pages of complaints about the brake assemblies on these cars yet they do nothing. Anyway.....no more Nissan's or Infiniti's for this person and I have owned them for 35 years...never again.

I have a 2005 infiniti fx. and I purched a year and a half the suv star give problemas 6mon. after i buy it. i got and extende warranty. the problem is sludge in the engine the dealer and the warranty, denied to fix it beacause I did not maintain properly. I have record for oil change. and some other maintain. I show that records and still denied to fix it they say it may not be may fauld it ay be the last owner fauld I have to deal with the problem and fix it my self it will cost me $5000 to 6000 dollar I can pay the amount. can some one help me I very desperated I still own $20 .000 dollar

I have repeatly had problems with my brakes since I bought my Infiniti 35 Sedan in 2003. Just this past Wednesday (Spet. 30, 2009) I was coming off my exit ramp and I applied my brakes and guess what- NOTHING. I thankfully have select shift on my vehicle and immediately started to shift down because that is the only thing that stopped me. I could have been killed, my daughter or someone else and it would have been on me, my fault. I had to get my car towed because it scaired me so bad that I couldn't drive.

I have gotten a quote that is $1,400.00 to replace my brake system because it is messed up. Imagen that! I will be looking around for other quotes on my brakes, however, is this a defect that I will be dealing with always? How does this get taken care of? Being a single mother, I take my car care seriously because I have my daughter in the car with me all the time. This incident was NOT because I haven't had regular maintenance done on my car because that's not the case here at all.

I have repeatly taken the car back to the dealership about this problem, however, I get the same pat answers as several of the others have too and just recently our dealership went belly up because of the owner stole money from the dealership and is now in jail. Nothing can be done in my situation now because the dealership stated that my warranty is out and it is belly up.

I repeatly have to change my brakes out about every 1 1/2 years, if not sooner if the pads are making such a noise that you can't live with it. This recent incident last week has put me in a very bad mood with Infiniti because this problem could have been made worse if someone else would have been injuried. Due to no fault of my own. I will diffently rethink in my next purchase of a vehicle and it being a Infiniti. I love how it handles and drives, however, my daughter's safety and mine and others means more to me than a great ride.

We all have the same problem of the of the a/c wired through the radio obviously a recall and a faulty design. When we discovered the problem the dealer said we came in had service done and that is when the recall part was changed out. Small problem. I quit taking my car in to the dealer long bfore after having experieced a horrendous closing upon purchase of the car.

I brought the car in to have several other recall items such as breaks etc. but never for the radio motherboard issue. The dealer usually has you sign in for repairs but can produce no record of my being there for this. At purchase the dealer tried a bait and switch with us and only when their top salesman informed us of their plans to defraud did corporate stand up for us and force the dealer to honor their agreement.

Had to buy an after market radio, went six months with A/C stuck at 60, radio did not work then finally A/c wentout all together the aftermarket radio fixed the problem for now but infinity owes me for my inconvenience and should not accept their dealers words so readilly. Fun Huh? About time to buy a new car. Wonder what Lexus is like?

I am a disabled person with limited income and have become fearful about the safety of this vehicle. I cannot continue to replace the brakes because of cost my income is very limited. This is also causing much mental stress. If this is a known problem by Nissan they should fix the problem at no cost and not put people at risk, mentally or physically.

I purchased a 2003 Infiniti G35 less than a month ago or so. Just within the last week my radio screen went completely out and my air conditioner turned on highest mode, causing me to be unable to control the air or turn on the radio. After researching and speaking with Infiniti, they advised there was a recall on some of the vehicles built in 2003 but not all. If all the vehicles from 2003 are having the same problem why aren't all the vehicles built in 2003 covered.

2 years later I am still getting emails from owners that are having the problem and Nissan/Infiniti still does not accept the fact and are charging people up to $800 to repair/replace the radio. To my senses this is not acceptable and someone needs to have a class-action suit against Nissan and force them to fess up to acknowledging the issue and pay/reimburse owners for the repairs. Economically the cost of up to $800+ and loss of time/wages getting the car battery charged and repaired.

December 28, 2008, I purchased a used 2005 Infiniti G35x sedan with 30k miles from a local Chrysler dealer (Northern VA). Immediately, I noticed that when I reached highway speeds there was a VERY loud wind noise coming from the back of the car--as if one of the back doors was not closed all the way. I took it back to Chrysler the next day. They informed me that since the car was originally purchased September 20, 2005, it still under the original Infiniti 4-year/60k mile warranty and suggested that I get it looked at an Infiniti dealer.

I made an appointment with my nearest Infiniti dealer (17 miles away) and dropped off my car. This was my experience with Passport Infiniti: Service appointment #1: They called to tell me that the level of wind noise I was hearing was normal for my model year and to pick up my car. When I arrived for pick-up, I asked a service technician to go for a ride with me on the highway to prove the noise was not normal. When we reached speeds over 50 mph, the technician immediately agreed that the sound was excessive. I left my car behind again for service.

Service appointment #2: They replaced two window seals and said it was fixed. It was not. (During this service, they also chipped my windshield during a test drive and had to replace it.) I made another appointment.

Service appointment #3: This time they said that, regardless of a clean Carfax and the vehicle's pristine body condition, my car had obviously been in some sort of accident involving the rear-end of the car. They mentioned the sunroof had previously shattered and was replaced in July 2008 by an Infiniti dealer in West Chester, Pennsylvania, suggesting that repair could have been due to a vehicle accident that was not reported to insurance. They said if I wanted the wind noise to be fixed, I would have to either take it to a body shop on my own dime, as an accident to the car would void the warranty of any body repairs. "There is nothing more we can do for you here," the Service Advisor said.

I, then, took my car back to the Chrysler dealer who sold it to me (I still had 30 day tags on the car). I asked them to try to diagnose the wind noise problem and tell me if there were any signs of a previous accident. Service appointment #4: Chrysler service department said there were no signs of my car ever being in an accident. They determined that a window seal in one of the rear windows needed to be replaced.

I decided to take my car to another Infiniti dealer in Northern VA (26 miles away) to get the repair done. I gave this dealership the information from the Chrysler dealer regarding the bad window seal that needed to be replaced. This was my experience at Infiniti of Chantilly:

Service appointment #5: Exact repeat of my FIRST service appointment at the Passport Infiniti. They claimed they heard a normal amount of noise. I took a technician for a test drive, got up to highway speeds until the noise became apparent. This technician also agreed the noise was excessive. I reminded them that Chrysler determined that a rear window seal needed to be replaced. I, again, left my car behind for service.

Service appointment #6: They replaced the window seals of two windows in my car. They were the wrong window seals and it did not correct the problem. Service appointment #7: They FINALLY replaced the correct window seal: NO MORE WIND NOISE!

Now skip ahead to Sep 1, 2009. I made an appointment with Infiniti of Chantilly for an oil change. As an afterthought, I mentioned to the service advisor that I could hear something rolling around in my sunroof. It sounded like a small pebble or something. A minor issue, but I figured that while they had it in their garage they could take a look. After all, I believed my car was still under the original warranty.

Infiniti of Chantilly calls later that day to inform me that the noise I heard in the sunroof was broken glass. And, oh by the way, the glass caused the sunroof to jam when the technician opened it, so they had to disassemble the entire unit. And when the disassembled the sunroom, they realized that there was broken glass in the track of the sunroof unit which had caused damage. They said it would cost $3,600 to replace the entire sunroof unit. I said, "Shouldn't this be covered under warranty?" They said, "Your warranty expired Aug 24"-- EIGHT DAYS AGO! I mentioned that the sunroof glass had previously been replaced at the West Chester Infiniti and the Service Advisor said that it certainly could have been the cause of the broken glass found in the track of the sunroof. He suggested I call the Infiniti dealer that did the previous sunroof repair. They reassembled the sunroof so that I could drive the car off the lot, disengaged the sunroof switch (so I can't open it) and charged me $178 (for the oil change, plus a diagnostics fee for breaking my sunroof).

I called the West Chester Infiniti, explained the situation and asked, "What are you going to do for me?" The Service Advisor confirmed that the sunroof had previously been replaced due to the glass shattering, but said that they wouldn't help me because the car was no longer under warranty. I asked if the warranty date was determined by the sale date and he said, Yes. I asked why it was no longer under warranty when the car was originally purchased Sep 20, 2005 and it was a 4-year warranty He said that if my Carfax report showed a Sep 20 sale date then Carfax was wrong. He told me to call Infiniti Consumer Affairs to file a claim.

I called Infiniti Consumer Affairs and asked the representative, E. Jimenez, why my warranty expired on Aug 24 instead of Sep 20. She said the warranty was based off the In Service date, not the date of sale. I asked, "What determines the In Service date?" and she replied, "The In Service Date is the date the car goes in service." I asked how the in service date was determined, and she said that the in service date was determined by the date that the car goes in service. I asked, "But what does in service really mean?" and she said, again, that it's the date the car goes in service. I asked, "Who determines the In Service date" and she said it was determined by the dealer. I asked how a warranty on a car could go into effect before the car was even sold and she said she didn't know. (I'm guessing the car was not titled with DMV until Sep 20, 2005 because of the 30-day tags you get from the dealer).

Moving on, I explained the situation about my current sunroof issue and the previous repair in July 2008. Ms. Jimenez said it definitely sounded like I had a legitimate claim on my hands and took down all my information and filed a claim for me. She said if Infiniti of Chantilly confirmed that shattered glass caused the sunroof damage, then she would try to get West Chester Infiniti to replace the sunroof at no cost. She asked if I was willing to go to Pennsylvania (West Chester) and I said yes, even though the dealer is 3+ hours away (and $20+ dollars in tolls). I asked if I needed to do anything and she said yes. Call West Chester Infiniti and see if they were willing to do anything for me. I reminded her that I already tried that and they had told me to call her. She said she would call them on my behalf with my case number and she would call me back on Tue, Sep 8.

September 8, I received a phone call from Ms. Jimenez asking me if I had taken my car to West Chester Infiniti. I reminded her that I was waiting on her phone call with a confirmation before I drove to another state for service, particularly to a dealership that had previously informed me they were not going to assist me. I reminded her that she was supposed to call West Chester on my behalf. She said she had, but that they said you hadn't come in for service. I reminded her, again, that I had been waiting for her phone call before I drove to PA. She said she would speak to her supervisor to get approval for the claim and would call be back on Wed, Sep 9.

September 9, I got another phone call from Ms. Jimenez stating that she had spoken to Passport Infiniti, Infiniti of Chantilly, the Infiniti Warranty Dept and her supervisor who all agreed that there is no possible way that a previous replacement of my WINDSHIELD would have any direct correlation to my sunroof breaking (remember Service #2?). I agreed. I reminded her that I was not claiming that service to my windshield had anything to do with my claim that it was the previous replacement of my shattered sunroof in July 2008 at the West Chester Infiniti that I was claiming caused the damage to my sunroof track. She said that there was no evidence that my sunroof had ever previously been replaced. I reminded her that TWO different dealers including West Chester that did the original sunroof replacement confirmed that the sunroof had previously been replaced. She seemed confused, but unconcerned. She said that regardless, my claim was denied. She said I would have to take up my issue with the individual dealers.

I have THREE major issues with this response. 1) I never claimed that my windshield replacement had anything to do with damage to the sunroof and I'm not certain she relayed the previous sunroof replacement info to the Warranty Dept or her supervisor. 2) In July 2008, the sunroof of my car shattered, West Chester Infiniti replaced it and shattered glass in the sunroof track is what caused it to break. This seems like way too big of a coincidence to overlook. 3) When I dropped off my car for service on Sep 1, my sunroof was not jammed. It jammed while my car was in Infiniti's service garage, in their care. Why should I be responsible for replacing the sunroof when it was an Infiniti employee who caused it to jam? To top it all off, if I had dropped my car off EIGHT DAYS earlier, I wouldn't even be in this mess anyway.

The Navigation (map) screen turns off when a phone call is placed or received. Infiniti went to great lengths to create a system that allows for both hands free Navigation and Phone use. However some ridiculous reason they opted to replace the Map screen with a screen that tells you your on the phone. This requires one to get lost if following the navigation or pull off to the side of the road until your off the phone. As far as I know this problem still exists in the 2009 model as well. An accident waiting to happen.

When I talked to the dealership on my new G35 they said they only cover brakes up to 12,000 mi. I can't find anything in the warranty manual to that effect and like I said they covered it on my 2004 model way past 12,000 miles. I have been doing some research and seeing that there seems to be a lot of problems with infinitis brakes. Are they just trying to slip this loop-hole in to get out of paying for paying for work that should be under warranty. I can't afford to pay for these brake repairs and I don't want to be doing it every 12,000 mi.

I purchased the FX 45 Brand new, $54,000 at 60,000 miles, the right rear wheel bearing broke and caused $3,500 in damage. Shocking, since I have never had a bad wheel bearing in my life, and these wheel bearings are not like the ones in the "old days" that required periodiac re-packing. Then at 80,000 miles the left front wheel bearing went bad at $1,000 repair. now at 116,000 miles the right front wheel bearing is bad. Adfter 100,000 miles I can expect anything, but heres the real shocker, The Nissan Altima has a recall on the wheel bearings manufactured by the same company ? whats up with this? I see no recall for this car and I have owned many, many, many cars and trucks in my life, and NEVER had a wheel bearing go bad. Come on Infinity, own up to it!

I have bubbling all over my dashboard. They will not do anything about it because it's out of warranty. This is not a warranty issue, it is a quality issue. This has nothing to do with wear and tear. They will not honor my car, because i complained that when i brought my car in for service they charged me for things that they did not do, because one time out of suspicion i took my car to a friend of mine who is a mechanic and he pulled out the old parts that the dealership charged me for replacement with new parts. I want them to replace my dashboard and keep up the standards of infiniti.

My 2004 FX 35 dash is bubbling and I am told Infinti is aware of this problem but will not do anything about. It is a problem that surfaced on Infiniti's about 2 years ago. My Air conditioner and brake performance are also poor like other complaints posted.

I own a 2005 Inifinity FX35 and the dash started bubbling up about 3 or 4 months ago. It has gotten considerably worse since then. It does not sit out in the sun all day, every day. When at home, it is in a garage.

I bought an Infiniti at the end of 2008. I have multiple issues with the dashboard going blank for no apparent reason. No gas gauge, no speedometer, etc. At times, no AC and no radio either. I took it in to be repaired. I was told 3 days later that it was all fixed. A week later, the same thing happened so I drove straight to the dealer so they could see no dashboard. When I tried to put the car in park at the dealership, it wouldn't get out of drive and it wouldn't turn off. The dealership took over at that point (service). I got the car back a week later stating it was fixed.

One morning, about a week later, I drove my son to the doctor. I could not get the car in to park or shut it off. I played with it for 5-10 minutes and finally got it turned off. I had the same problem when we left the doctor. The car wouldn't come out of park and there was no dashboard electrical. I brought the car back to the dealership. It took over 3 weeks of going through hundreds of codes, replacing the alternator, replacing harnesses, etc. before they said the replacement of the body control module appears to have fixed the problem. I have had the car back for a few weeks with minor flickering of the dash lights and now my steering rubs internally, which it didn't do before.

Consumer Affairs and arbitration did nothing for me. The car had less than 5,000 miles on it. I have absolutely no confidence in this car or Infiniti's ability to provide appropriate customer service. I actually told my story to someone at work who said they had the same problem with their G35 and traded it in. I wasn't even given that opportunity, even though I don't think at this point, I will ever buy an Infiniti again.

G35 was purchased on 07/05/2007 with 29, 240 miles. On 07/06/2007, the car was towed and the clutch assembly was replaced. On 07/25/07, the car was towed again. They replaced the clutch master cylinder. On 08/17/2007, multi cylinder misfired. They replaced the fuel pump and replaced the # 2 cylinder. On 09/06/07, 30k tune up was performed. On 9/12/07, they towed the # 2 cylinder (dead) and replaced the # 2 coil again. On 10/03/07, they towed the # 2 coil (failed) and replaced the # 2 coil. On 10/04/07, they replaced the # 2 coil and the engine computer chip.

This problem is still continuing today and Infiniti will no longer replace under warranty. In March 09, the door handle fell off. Physical damage is about $400 worth of parts so far. We have replaced them ourselves. The vehicle does not work more than 2 weeks, going 4 miles a day in it. This is causing a large financial hardship as we cannot get to work and have extra part expenses as the underlying problem is either the engine or wiring harness, which we cannot afford to have checked out, not to mention that Infiniti charged us $165 to tell us that they will not fix it.

I bought a used 2005 Infiniti G35X sedan. Within 6 months, I discovered my brakes would need to be replaced. I wondered why the car was so inexpensive. Now, I am online seeing if there is a way to fix it, only to find out that this is a major issue. Why would the dealer not disclose this information to me if the expected cost of ownership is more than what the manufacturer printed?

My dashboard is bubbling all over and the dealer says they cannot do anything about it except charge $1,000-$2,000 to fix it. I think it's a defect and many other owners are experiencing the same defect in their Infiniti cars.

I have a lease deal on an M35x that was fully loaded. The car has encountered problems in the beginning and the same problem persisted for 2 years after the lease was signed. The payments I make on this car is about $750 a month (not including the down/taxes/and other fees). This car has been on a flatbed 5 times this past 2 years for the same problem. The problem is the car won't start, the steering wheel locks up and the car needs to be towed to the dealership only to be restarted and returned to me with the same problem.

I have tow records, service records, and records of roadside assistance calls made for the problem this car has given me. I have spent 6 hours in one day waiting for 2 tow trucks to give me a hand on a rainy day. The worst part of all this is the subpar service and experience I got when dealing with the service agents. Not only did I feel insulted after talking with Rico **, I felt a strong sense of discrimination in the remarks he made towards me, a consumer.

When my family and I started leasing Infiniti over 15 years ago, it was for the reputation, it held for the quality of the vehicles and great customer service. However, over time, I start to find that the quality of their vehicles continue to decline to the point where the car doesn't even start 6 out of 10 times. The premium customer service that they supposedly offer is not even comparable to the service I would receive at a Hyundai dealership. I had expected better from Infiniti but after dealing with Rico, I have become very disappointed. I have to be extremely calm in order to speak to their representatives. Rico, as mentioned above happen to be a boss, yet his service was the worst by far. He had verbally and financially attacked me and made the people around me really uncomfortable during a 3 minute phone call; after being cursed at using the ** word at one point, Rico had threatened to slap additional fees to my account. Rico ** had cemented my decision to permanently never deal with Kings Infiniti again.

Needless to say I am extremely disappointed and outraged at the service I have received from this Kings Infiniti. We could all use an extra $750 in our pockets every month, but now I can ensure that money won't be spent there.

I also have an Infiniti, Q4x (the suv). I just bought my car (with an extended warranty from an outsourced company of the dealership). I bought it march 4th. It now needs breaks, the air compressor needs to be replaced, the brakes need to be replaced, and the radio doesn't work very well. Appearantly these cars are ridiculous and should be taken off the market. I am SO ashamed I didn't do my homework before I bought this car, IT WILL NEVER HAPPEN AGAIN. EVER!

I can't get infiniti to answer any questions, nor the car lot, nor the extended warranty. It's all as is. This is HORRIBLE customer service. I barely had the money to buy this car right now, much less fix 10 things with it, 2 months down the road!

No air conditioner, therefore-no air compressor working correctly. If the air compressor stops, the belt breaks, the engine locks down and I have a $2000 problem (it's a DANGER, NOT a problem) and I could easily cause a 10 car pile up on a major highway that I use everyday for work that crosses the state of NC, SC, and GA. THAT'S A PROBLEM THAT INFINITI NEEDS TO FESS UP TO!

Brakes and rotors on my 2004 G35x requir frequent replacement, approximately every 10,000 miles. The car is being driven primarily on the highway at normal speed. This is not normal for brakes and rotors to fail so frequently

Very expensive to maintain this car

I, like many others purchased a 2003 G35 sedan. On average, I have had to replace brake pads every 18K miles and front rotors every 36K miles. But now it gets worse. I have approx 90K miles and they are telling me I need a new transmission as it is not shifting and causes the engine to over rev. All this despite the fact the car has been serviced by the local dealer at recommended intervals. The cost of ownership has far exceeded any other similar type car I have owned. And of course, Infiniti will not talk to me.

5 brake jobs ranging from $600 to $1200. Transmission rebuild or replacement estimate $3K - $6K.

First had all four rotors resurfaced at 19,000. Had to return 8 months later with the same issue. The dealer stated that this was an issue with Infinity brakes and rotors and resurfaced them again at 34k. One year later while still under warranty they were resurfaced again at 43k miles. I asked the dealer if there was some type of defect with the car, I found it odd to have to resurface rotors especially since I use it freeway only.

It is now 75k miles and time for new rotors all around at a cost of over $400.00. I cannot see affording this car in the near future with a brake issue Infiniti refuses to man-up fully acknowledge and fix. I too am a willing participant in any class action lawsuit.

I am waiting to hear back from them to see if they are going to replace the entire engine under warranty.

I will need a loner car for the time that my car is at the service center if one is not provided for me by Infinity.

radio/ac unit does not work at all on our G35 infinti. i have looked into this problem and it is very wide spread. it is a safety issue because now my defrost does not work and i have a hard time seeing anything, the dealer says even though they know the problem is wide spread my car does not come under the recall, that i need to buy a new radio for 750.00 dallors to fix it. but ive seen many reports that say i might get stuck buying a circit board too.

the circit board is another 1500.00 dollars. this is so wide spread it is shameful on there part. please tell us what to do. we should have a car that is save to drive. i could care less about radio but heater ac should always work.

can't see for driving. must drive to work. over the amount we can afford because heater ac is hooked to radio which they say must be fixed to repair heater ac. i can get in a serious accident because we can't afford to replace radio to get our heater ac unit fixed

I have a 2003 Infiniti G35 Sedan that is having the problem where the AC/Heat Controls, Stereo Controls, are basically useless. I was told by Infiniti Consumer Affairs today that my VIN number did qualify me for the Voluntary Service Campaign on 2003 G35 Coupes and Sedans, that Infiniti instituted to replace the Audio Finisher Circuit Board, whose symptomos are exactly what is happening with my car, but guess what, it already had it done so I am SOL. I have gotten prices of $362->$500 from two dealers. This is such a widespread problem Infiniti should be repairing these at no charge warranty or not.

I was really thinking of taking advantage of the current pricing on a new G35 sedan but based on this experience I could be buying a new one with the same problem this one has. Now I am left to contact Consumer Affairs, the dealer where it was first purchased, and everyone else in between.

This is a safety problem when you are driving on the freeway on a cold night and the heater is out of control causing all the windows in the car to fog up and of course the problem itself will not allow any control so defrost does not work at all so you open widows to defog. Ridiculous!

I have a 2003 Infiniti G35 Sedan that is having the problem where the AC/Heat Controls, Stereo Controls, are basically useless. I was told by Infiniti Consumer Affairs today that my VIN number did qualify me for the Voluntary Service Campaign on 2003 G35 Coupes and Sedans, that Infiniti instituted to replace the Audio Finisher Circuit Board, whose symptomos are exactly what is happening with my car, but guess what, it already had it done so I am OL.

I have gotten prices of $362->$500 from two dealers. This is such a widespread problem Infiniti should be repairing these at no charge warranty or not. I was really thinking of taking advantage of the current pricing on a new G35 sedan but based on this experience I could be buying a new one with the same problem this one has.

Now I am left to contact Consumer Affairs, the dealer where it was first purchased, and everyone else in between.

I have a 2004 Infiniti G35X sedan. It now has 36000 miles on it and I am replacing the brakes and rotors for the second time. This is clearly an engineering and safety problem which infiniti has refused to reamedy. Just add me to the long list of dissatisfied infiniti customers.

Brakes and Rotors continue to fail prematurely.

I have a 2004 FX35 Infiniti. At 60,000 miles I started noticing that the dashboard (black) started bubling and now, at 67,000 miles it looks pretty bad. I recently had the car serviced and pointed it out the problem to the service manager who said that my problem wasn't unique to me and to replace the dashboard would be quite expensive. The other problem is the Fuel gauge. It only registers 3/4 full when ever I fill up the gas tank. Consiquently I don't know if I really need to fill the tank up when the low light comes up. To replace the fuel gauge would cost over $1,000.

These are very costly problems. Infinity should stand behind their product for good customer relations. I for one, will probably not purchase another car from Infiniti...

My 2004 infinity FX35's dash is starting to bubble up exactly like the person in one of the previous email's. Not cheap to replace either! Dealership said the same thing...manufacture glue issue and just after 60K miles. But not warrantable...If anyone know's a way to get infiniti to pay for it please send me an email, sounds like there are many others having this problem. It has completely changed my mind about infiniti and the way consumers are treated when buying there top of the line product.

Infiniti , in my opinion not leading a standard for excellence this very bad customer service.. It's not covered under my extended warranty that I purchased in Jan. where I bought the car. I'm told that are numerous known cases dealing / same issue with infiniti automobiles. I want my vehicle repaired. There should be a recall /I'm reporting to BBB and CNN. Please contact me with info on this issues. I want to start a petition asking them to do what is right, I really love my fx, but this just lowers my experience with inifniti and will not purchase another vehicle from them. I hope many fill follow .

I have a 2003 Infiniti G35 Coupe that is having the problem where the AC/Heat Controls, Stereo Controls, are basically useless. I was told by Infiniti Consumer Affairs today that my VIN number didn't qualify me for the Voluntary Service Campaign on 2003 G35 Coupes and Sedans, that Infiniti instituted to replace the Audio Finisher Circuit Board, whose symptomos are exactly what is happening with my car.

Now I am left to contact Consumer Affairs, the dealer where it was first purchased, and everyone else in between.

My wife and I have 2 jobs, and only one car. If this car isn't working, one of us is going to lose their job! Not to mention the hazard that not having interior dash lights, as well as, any control over the heating and air system poses!

2003 G35 Infinity brakes. I too experience the same problem with the brakes. Purchased car less than 2 years ago. Required brake service not long after purchase, and now I am told by the dealer it needs the pads and rotors replaced again. Cost this time $900.00 to replace the same brakes that will do the same thing again. Only replacement brakes that would probably fix problem can cost up to $3200.00. WOW I would use this on a down payment on another care before I would do this.

Also told that rotors cannot be turned on this vehicle. They are thin walled and have to be replaced at each repair. This is ridiculous. Nissan should be accountable for this problem. This becomes a safety issue with me, especially since my younger daughter drives this car most of the time. I cannot find any recall or a class action suit on this issue. Now I just want rid of the vehicle and will lose money at a trade in at this time. Guess I will use the 3200.00 to get out of it.

My 2004 G35 Brake pads out at 16K Dealer said nothing even when I questioned them about brakes out so soon. Now at 33K Brakes and pads gone again. Dealer said you guessed it NORMAL! I have a ford f-250 super duty and I haul large trailers all the time still got 50K out of the brakes. I don't expect 50k out of my sports car but come on 16K. This will be my first and last infinity. 40K for a car plus 1100 bucks every 16K. I'll buy a beemer next time.

Just quoted 1100 dollars for replacement of brakes and rotors.First one covered by warranty. Now this one to be charged to me.

Wow! - After having my 2005 Infiniti G35 front brakes replaced in May '08 at about 25,000 miles, I am now finding six months later that the rear brakes are gone. Add to that the fact that the emergency brakes has failed, and I also need four new tires (not cheap!), probably due to the brake issues. I decided to check on line whether anyone else was having issues and I see it is extremely common. I don't think I'll ever buy an Infiniti again (I'm devastating, becasue other than these expensive repairs i love the car). But Infiniti obviously needs to step up to the plate and fix this problem.

I have an Infinity G35 Saden, I Have only had my car for 1yr 4 months now, for the last couple of months I have had intermittent Ac/heating coming on and off.Now the controls are dead including my radio. I contacted Niello Infinty of Concord.The Service dept.informed me the control board and radio needs to be replaced costing over $1000.00. Since I have been researching this issue. I have saw numerous complaints about the same issue with the same yr & model. This is an manufacturer issue not mine, this should be a recall.

Now I have an very nice car that has no radio controls other than the steering wheel,I can't change cd's, I cant control the temp it now has an mind of its own.

I purchased a 2006 Infiniti G35 new. After 2 years and 20,000 miles the brakes started vibrating badly. I took it in to service and they told me I needed all four rotors and pads replaced. I have never owned a car that this has happened to.

The dealer told me it would cost $1200 to fix the brakes on a relatively new car.

I purchased a used G35 Sedan, 2003 in 2006. Here it is 2008 and the engine needs replacing at 88,000 miles. I didn't find excessive wear on the brakes and rotors, that relative to the speed since they do go very fast. I'm very upset that my expensive car needs an engine replaced before I had to give it a major tune at 105,000 miles. I owned a Nissan Maxima 2004 at 104,000 miles and never had to replace the enginer. I will forever boycott Nissan. I regret not getting the Acura TL.

My 2008 Infiniti G35 has a flaw. When in reverse, the radio or CD turns off and goes to ipod mode 80% of the time. This is highly annoying as I can be backing out of my garage listening to the news and the sound is cut off until I pull out and reset it. A car this expensive should not have this problem. I took it to the dealer and after being there for ten days, they determined that this problem is not unique to my car and that they cannot fix it. I was told to complain to consumer affairs about it.

I own a 2005 Infiniti G35x sedan. I bought the car after reading several reviews comparing this vehicle to the BMW 3Series and the Lexus IS300. I thought I was buying the better vehicle based on all of the reviews that I read. What a mistake!!!! My car is now 3 years old, and I have just gotten my 3rd set of front brakes and rotors installed. I am having to replace them every 12,000 - 15,000 miles. The Infiniti dealership has told me that this is normal for the Infiniti vehicles. I spent almost $40,000 on this vehicle brand new and am very dissapointed in the braking system. You would think that a $40,000 car would have a quality braking system!!! I also have very accessive wear on the leather seats. Once again, Infiniti has told me that this is normal. Come on!!! I could buy a Chevy Cobalt and get a better quality leather seat!!!! At least the dealership has agreed to replace the worn leather seat covers free of charge. However, Infiniti would do nothing for me.

I should not have to replace brakes and rotors every 9-10000 miles. This vehile is driven by my wife just around the neighborhood. I have owned alot lot of vehicles never one with such a poor brake system. Thsi vehicle is going to cost me a lot of undue expenses and inconvience to keep. May even cause an accident because they wear out so unexpectedly fast. Do you know of ant class action lawsuits. please contact me.

Purchased a 2003 Infiniti G35, replaced brakes 1 year ago in 2007, need to replace again along with rotors. Unacceptable.

Brake failure infinit fx35 2005...Why? i was t-boned, adjuster claims brakes show no problem.

I mistakenly pulled into the Infiniti dealer's parking lot. I wanted to go to the next-door Hyundai dealer. An Infiniti salesperson approached me and when I explained the type of car I was looking for, he steered me to a used car on their lot. We took it for a test drive. I liked it OK and he invited me inside. I tried to tell 2 different employees that I didn't want to make a decision that day. One of them, a manager of some kind, lured me in with the verbal promise that he would give me a 3-day window in which to return the car if I didn't like it.

Long story short, I signed the papers and regretted it that night when I read the consumer ratings for the car I bought. I also decided that I really could not spend the next 10 years or so with a car of that color. I went back to the dealer and asked the finance person with whom I completed my paperwork if he had given me the option to buy a cancellation policy. (I didn't understand how this worked until another dealer that I visited after I regretted my decision explained that the dealer should've offered me this option.) He said he had and showed me my signed refusal of the cancellation option.

After he showed me the form, I remembered signing it. However, he did not explain what it was at the time. He merely told me, And I need an initial and a signature on this one. Ultimately I am responsible for what I signed, but they were not very honest in their dealings with me. They took advantage of my naivete as a first-time buyer and now the only option I have is to trade in the car at another dealer, obviously taking a loss. I'm mad at myself for making all the mistakes I didn't want to make (getting talked into buying something I didn't really want and signing something I didn't know I was signing), but the employees at this dealership certainly could've behaved in a more ethical manner.

I have a 2005 infiniti G35 Coupe. For the last 2 years the front head lamps have been cloudy. It is not condensation or moisture. It is on the outside of the lens. I was told by my Infiniti dealer today, 7/30/08 that it's moisture and considered normal. This is a 45k car and I don't see this problem on other cars half this price. This is a defect. Any help would be greatly appreciated!

I'm shocked and a polled buy the lack of care and respect I have received from the Infinity Consumer Relations. I have a 2000 infinity QX4 and have been please with it up until I recently and very un please after speaking with them today! Just recently I started having shaking in my steering that has steadily gotten worse. I have had 4 mechanics look at it and no be able to figure out what is causing it. My vehicle only has 80K and I have found nothing in the maintenance schedule that I have missed. The vehicle is well taken care of and the whole thing make no sense... I emailed first to get a lame response then called. The person I spoke with was so rude and non helpful. Instead of offering to find a mechanic that could diagnose the problem they expected me to drive 250 miles over a mountain pass to them. I actually asked her is she was crazy. I don't expect them to fix my car for free but I sure do expect them to help in the diagnosis if my regular mechanic is at a lose. I have a a young son who I transport in this car and don't feel safe. I guess the companies bottom line is more important than keeping it's customers safe. They have lost what was a loyal customer.

1. The running Board support rails underneath are all rusted out making the them sag and unsafe to use. this is a $32,000 Dollar vehicle, the body is in excellent condition well maintained. , I feel that these should be replace free of charge and the second complaint @. is the Shroud covers are falling off of the exhaust system. While I was driving down the road !this should not be happening things like this should be taken care of, there is less than 100,00 mile on this Motor Car. Please respond.

I purchased a pre-owned 2000 model I30 from this dealership in Nov, 2003. Since it was a used vehicle, I decided to purchase an extended protection plan for $1495. I got a proper service agreement booklet from Nissan north America, with a policy number FEDN07153229. The agreement is effective from 11/14/2003 through 11/14/2008. One of the benefits of the plan is roadside assistance, to provde battery boost, flat tire change, delivery of gas and lock out assistance. We recently had a flat tire and when my wife called the number provided in the service agreement (800-662-6200), she was told that there is no record of this policy in their system. I suspect that the dealer just pocketed the contract money and never registered it against my car.

I have an 06 G35 Sedan and have complained to both the dealer I bought the car from and the surrounding 2 local Orange County Infiniti dealers with no resolution. I bought the car new in 2006 and within 5K miles I had brake squeak. First they said, oh all G35's squeak. I called BS and said that for a brand new car, I shouldn't hear anything unless the break pad wear indicator is scraping the rotor. Let the break in, sorry we can't help you. Next time (9K mi)- sorry we can't help you. I even offered to pay half for new pads as some solice in making constant squeak go away. Sorry can't do that. 3rd time (27K mi)- Fine, give me new pads and resurface the rotors even though they weren't worn down all the way yet, just to make that damn sound stop! 4th time (28K mi) - Squeaking again. Service manager drove the car with me and said I know this may seem quirky but just use your brakes harder before you stop instead of gradually braking to a stop. To which I replied so, when I have clients in the car I should make sudden stops... or have them continue to ask me why I don't get my brakes done because it sounds like they're squeaking?! 5th time (44K mi) - You need new front and back brakes, maybe just resurface the rotors. I explained I just spent $700 17K mi ago. Why did they last 27K the first time and only 17K the second time??? To which the female service person said you know, it's really hard to predict brake wear, everyone drives differently. I was fuming at her apparent lack of logic and asked if the pad compound had changed, anything? And of course she had no answer. I will not be paying $700 for brakes and will be doing them myself for around $250 front and back. When people ask me how I like the car - I say I love the car, but I probably won't consider Infiniti again unless I know the brake problem is fixed. By the way - none of the Acura TL, or BMW 3 series owners I work with seem to have any issues with brakes. I guess Infiniti is happy to let this stupid complaint be the reason they lose repeat buyers!

Same as other complaints. front brakes wearing out too soon. expensive to fix AND pieces of the car falling off... e.g. key cover on driver side door, leather pealing off glove compartment. don't expect this from a luxury car. Have also been warned not to drive through water.

I purchased a 2005 infiniti g35 coupe. I first noticed issues with my brakes at aprox. 30000 miles when i was driving highway speeds and had to suddenly stop. I felt a such a vibration and a pull left and right that i thought i was about to loose control. When I took it into the local dealership, they told me my brakes have 5 % left and rotors are warped which will need replacement.

Again same story, that i have a high performance vehicle and that these parts wear out quickly. Understandable regarding stopping power and brake wear, but rotors should never warp within 3 years and 36,000 miles. How does infiniti jusitfy a high performance vehicle with such poor performing parts. How does my dads 11 year 160,000 km toyota corolla never had brakes or rotors changed. how does my sisters 2000 honda oddysey not have brake issues. High performance means high standards, i cannot afford to spend $1500/year on brakes alone.

This is a defect. Nissan/infiniti has not resolved the issue with 2005 models as they did with 2003/04 by taking away the brembo brakes. The warranty must extend to those vehicles affected in future models. If i knew of this problem i would have considered their competition, Acura or BMW which has free brake replacements within 5 years for any defects. That is how you should back up your product rather than hiding from excuses. I WOULD HATE TO BE AN OWNER OF THE NEW 2009 NISSAN GTR, the pinnacle of nissan performance (imagine those repair costs)!

I own a 2003 Infinty G35. Like many other complaints I have read the brakes wear out yearly. I have had new front brakes twice with rotars and new back brakes once. Today went in for routine service to discover guess what I need new front brakes and rotars. Infinity offers many explanations none of which are true. This problem needs to be fixed.

I own a 2005 G35 coupe 27000 miles on it. I was driving during a storm in Abilene, TX & the water somehow got into the engine & the car dies. We were able to jumpstart the car, however it has a clicking noise. I had it towed back to Dallas, TX. Well, i figured that it would be covered under warranty since it just normal road condition in a rain. Well, it's not. The collision center is saying that we should not drive it into a high water area. But really, during a storm, what road does not have water on it. So I asked Jim what am i suppose to do when I'm out there & it's raining? Am I suppose to pull over til the water is dried out? Basically yes. On this road, a chevrolet & a ford can go thru without any issue, & an infiniti can't make it? So i'm assuming that whenever it rains, I shouldnt be out there driving around? I dont think a car should be equipped to not be able to handle that kind of road condition, esp an Infiniti?

I own a new Infiniti 2004 G35x. It has always been serviced at an Infiniti dealer.(all records have been kept)On 4/10/06 Odometer at 16,353 it was reported that front pads were worn 65% rear 25%. Nothing had to be done they would watch. On 9/01/06 I had to have break squealing noise looked at. This time it was reported front pads worn 75% rear 30%.Again they said nothing had to be done. On 10/08/07 when in for oil change they said front brake pads and front rotors would need to be replaced.The odometer was just 28,876. It cost 536.28 to do.I questioned Warranty but was told it ran out (one month before) I called Consumer Affairs and they said it wouldn't cover because it wasn't worn enough.It was worn enough to cost me!

I