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Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.
Richard of Los Angeles, CA November 8, 2009 My Infiniti Fx35 dashboard start having these bubbles all over the place. It's like little pimples popping out everywhere. Getting bigger and spreading all over the place. I called Infiniti Consumers and they told me to bring my car to the dealer, Infiniti of Glendale. Infiniti of Glendale then stated that they will replace my dashboard for a reduce price of 550 + Tax and charge me free labor. Then I called Infiniti Consumer and they told me that it was a really good deal, and I told them that I shouldn't be paying for anything because it a defect. Infiniti Consumer then stated that my warranty is over and that is the best deal they could give me since my warranty was over 8 months. However, they let it slip that the problem for the bubbles is because they used the wrong type of glue and it would bubble up in hot places like California. So, pretty much he blame me for living in California. Please help me. They put in the wrong chemicals for gluing the dashboard for the car which cause this problem. They know it is a problem for thousands of people. You can google it. They even charge me free labor even though my warranty is over. So Infiniti knows that it's their fault but they just don't want to fork out the money to fix this issue. I hope this letter will help everyone who is going through what I am going through. Thanks. P.S. They also said that they will take back the offer they gave me if I reports this problem. keith of carmel, IN October 31, 2009 I own a 1992 Infiniti Q45. Recently, I experienced terrible customer service. The reason I contacted Consumer Affairs was the result of a repair done to a broken seat that cost me 921 3 years earlier. The seat collapses again and I am told by the dealer that it was over a year old and the best they could recommend was to contact Consumer Affairs. I did that and a messenger was sent to tell me the decision was made not to pay for the repair. When I asked for the decision maker, I was denied this information; the customer service rep informed me that it was her job to relay this information. I have owned 3 Infinitis since 1998. No Infiniti exec had the courage to talk to me. Furthermore, a repair that cost 921 reoccured 3 years later. I attribute this problem to either:1) inferior parts 2) inferior workmanship or 3) both of above. I am now considering purchasing a new vehicle, it is doubtful that Infiniti will be remotely considered and anytime I learn of someone purchasing an Infiniti or Nissan I will certainly relay my experience. Charles of Marshall, TX October 23, 2009 My Infiniti FX35 had bubbling on the dash. When I took my car in to be serviced, I mentioned the bubbling and was told that my warranty was out. This happened at about 60,000+ miles. My extended warranty does not cover this. I paid too much for this luxury car for it to have a defect such as this. I want it replaced. S of HOWARD BEACH, NY October 17, 2009 I have a 2004 infinity G35 coupe with 67000 miles with 3 major complaints. 1. Brakes: My pads and rotors were replaced 3 times before the 36,000 mile warranty (up from 12,000 miles because of the complaints and problems) was up. The 1st change was at only 8,000 miles. and it was impossible to keep the rims cleaned with all the brake dust. The rims are permantly ruined with the embeded dust.When I brought the car back to the dealer( ray catena) they told me it was normal, and it was the way I drove. I've been driving for 31 years and never had a problem like this on the other cars I owned. 2. Hood hinges: The passenger side hood hinge is binding,causing the hood to go under the fender by the winshield and actually picking it up. The paint on the hood is chipped and the fender now has a crease in it. 3. The bose 6 cd changer: The cd player recently stopped playing and will not eject the 6 cd's in it. I called ray catena about he radio and hood hinges but all I heard from them was that the warranty was up. I then called infinity consumer affairs(ICA), and was told to bring the car to a dealer to have it checked out before any repairs (if any) were going to be authorized. I made an appointment with legacy infinity and told the servce consultant what the problems were and that I had spoken to infinity consumer affairs. I was told the diagnostic was going to cost me 110. I had told the service consultant that if they(infinity) had no intension of doing the repairs don't let me waste my money. She told me unless the tech checked the car ICA would not autorize the repairs, so it cost me 110. I informed ICA that I had the car checked for the repairs and I was told I was going to hear from them in a couple of days. After 10 days I called them up because nobody had the courtesy to call.I was told that at this time infinity was not going to do any of the repairs. I truly feel that even though the warranty was expired,their probably should have been a recall on the hinges,brakes and cd changer. From all the complaints I see online infinity should stand by their product and fix the repairs for free. If these were isolated incidents it would be a different story.It seems that I just get the runaround from the dealers and ICA.All I wanted was for infinity to fix my car and not insult me with the crazy amount of money(1495 To repair the radio and 400 to change the hinges). Shirline of Compton, CA October 15, 2009 I called Consumer Affairs about my dash board bubbling up. I was told that my warrent expired and there was nothing that they can do for me. My Infiniti FX is only 4 years old. I brought it in 2005 brand new. I have seen about 3 other Infinite exactly like my that has the same problem with the dashboard bubbling up. I took my car to another mechanic and was told that the reason that it bubbling up is because the navigation system that is install in the dashboard gets to hot. The dashboard is bubbled up right on top of the navigation system and no were else on the dashboard. I think that is a manufacting problem and sure be covered weather the car is under warrant or not. Bill Williams of Palm Desert, CA October 9, 2009 There is an apparent known defect in the 2003 Infiniti G35 models. The Radio and climate control will apparently lose all indicators, as if there is no power, but will continue to function, staying frozen on at their last settings. The radio volume or channels cannot be changed and the air conditioning/heater,ETC. are stuck on their last settings and cannot be changed without turning the car off. This is caused by a defective control board behind the dash. Infiniti/Nissan is aware of the problem, and has issued a VOLUNTARY SERVICE CAMPAIGN (# ITB03-007b) to repair the 26,300 vehicles listed by VIN # on the service bulletin. This is a hazard , as in the winter, the front or rear defrosters cannot be turned on, or the Air conditioning turned off, causing a hazardous driving condition. Infiniti says my 2003 VIN # does not fall into the bulletin parameters, (VIN # is higher), and they will not cover the repairs, even though it is the same problem. Infiniti states the cost to repair.........2600.00. I have 2 other friends that are having the same problem with their 2003 g35 Infiniti's, also not covered by the service bulletin. It is apparent that the bulletin did not go far enough to cover this defect on a larger quantity of vehicles than Infiniti wants to admit. Jennifer of Massapequa, NY October 5, 2009 I turned in my car after a 3 year lease with 25,000 miles on it. The car was in excellent condition. Infiniti is charging me 450 for excessive wear and tear on tires. I feel that this is unfair. The car was inspected by Infiniti a few weeks before i turned it in, and no one said a word about the tires. They passed the NY State inspection with no porblem. I feel that because I did not opt to lease another infiniti, I was hit with so called damages and excessive wear charges that were not valid. I want to fight this charge, as 450 is a lot of money to pay for a car I am no longer driving. I have new lease payments to make. I can't be paying for a car I no longer drive. Rand of Richmond, BC October 5, 2009 Yet another complaint about Nissan/Infiniti brakes. I have a 2003 QX-4 with 90,000 kms and need to replace my rotors for the 2nd time. This is unacceptable and I am accusing Infiniti of theft and hope they sue me for this statement. Their cars are trash, nothing less. I've heard and read enough about their brakes I'm sick of it. The Canadian consumers affairs dept is a joke as well. I should have to be writing this type of complaint if they were doing their job properly. If they read this site they would see pages of complaints about the brake assemblies on these cars yet they do nothing. Anyway.....no more Nissan's or Infiniti's for this person and I have owned them for 35 years...never again. Erika of waltham, MA October 2, 2009 I have a 2005 infiniti fx. and I purched a year and a half the suv star give problemas 6mon. after i buy it. i got and extende warranty. the problem is sludge in the engine the dealer and the warranty, denied to fix it beacause I did not maintain properly. I have record for oil change. and some other maintain. I show that records and still denied to fix it they say it may not be may fauld it ay be the last owner fauld I have to deal with the problem and fix it my self it will cost me 5000 to 6000 dollar I can pay the amount. can some one help me I very desperated I still own 20 .000 dollar Kimberly of Dalton, GA October 2, 2009 I have repeatly had problems with my brakes since I bought my Infiniti 35 Sedan in 2003. Just this past Wednesday (Spet. 30, 2009) I was coming off my exit ramp and I applied my brakes and guess what- NOTHING. I thankfully have select shift on my vehicle and immediately started to shift down because that is the only thing that stopped me. I could have been killed, my daughter or someone else and it would have been on me, my fault. I had to get my car towed because it scaired me so bad that I couldn't drive. I have gotten a quote that is 1,400.00 to replace my brake system because it is messed up. Imagen that! I will be looking around for other quotes on my brakes, however, is this a defect that I will be dealing with always? How does this get taken care of? Being a single mother, I take my car care seriously because I have my daughter in the car with me all the time. This incident was NOT because I haven't had regular maintenance done on my car because that's not the case here at all. I have repeatly taken the car back to the dealership about this problem, however, I get the same pat answers as several of the others have too and just recently our dealership went belly up because of the owner stole money from the dealership and is now in jail. Nothing can be done in my situation now because the dealership stated that my warranty is out and it is belly up. I repeatly have to change my brakes out about every 1 1/2 years, if not sooner if the pads are making such a noise that you can't live with it. This recent incident last week has put me in a very bad mood with Infiniti because this problem could have been made worse if someone else would have been injuried. Due to no fault of my own. I will diffently rethink in my next purchase of a vehicle and it being a Infiniti. I love how it handles and drives, however, my daughter's safety and mine and others means more to me than a great ride. Advertisement
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