I purchased a 2005 Nismo in December of 2005. The first paint was peeling off the fenders. I took it into National City Nissan, was told there was nothing they could do. The vehicle was just over four years old. However, I find it quite ironic that every electric blue Nissan Frontier I have seen has the exact same issue. All I got was everyone deflecting the issue and not addressing the paint adhesion to the primer.
After 100K miles, the truck started shifting abruptly, like it would "snap" into second gear. The root cause, the computer was malfunctioning because the coolant from the radiator leaked into the transmission. Due to mileage, Nissan then again claims there is nothing they could do, yet the vehicle was less than 5 years old at the time. I fixed the root cause, $700 out of pocket; and flushed the transmission twice (to increase my chances of getting out as much coolant as possible). It lasted for another year before the transmission finally failed.
I had the transmission rebuilt and the computer replaced for $2,800. Even though the vehicle was out of warranty, I thought, "Okay, I am in the market to buy a new vehicle. Maybe the dealer can work with corporate, understanding the issues and do what they can to make it right." Well, they were obviously not creative in their thinking, as sales response to the mechanical issues, is that it has to be taken up with Service: "We can just work on that separately", Yeah right! I would buy a new vehicle and still get the runaround. Coming from a manufacturing background and being in sales, I get that sometimes things go wrong that are out of one person's control.
The bottom line is that a company needs to take ownership. When Sales says take it up with Service, and Service says, take it up with Corporate - did they forget who the customer is? I paid for a product that keeps these people employed! Stop pointing fingers and offer solutions! After being a loyal Nissan customer for 22 years, I purchased a brand new Toyota Tundra! I will never buy another Nissan product, not because of the issues, as bad as they may have been, but because how they handled the situation.
Why would I continue giving money to a company after 22 years to get this kind of customer service! As for the paint - I have not yet had it repainted. It allows me to use my Sales skills in sharing how Nissan treats their customers, and encourage them to buy another brand.
