Nissan Motor Acceptance Corp.

They approved a one month extension, then pushed us one day over the 30-day mark by their own incompetence and now refused to remove this one and only credit glitch even though we were longtime, paying on time customers. Nissan is mean-spirited and inconsiderate to their customers and should be blackballed by all of us. In fact, don't even buy Nissan. I was going to buy another Titan, but this pushed me over into the Chevy column for all time no matter what they come up with. They might as well not even exist anymore. They're dead to me.

I went on their website one day to establish electronic payments and found that these folks are from outer space! They want $5 to process a credit card payment and $12, I repeat $12, to process an e-check. Needless to say, I will continue killing trees until they (the company) arrive in the new millennium. I wouldn't even do business with the California Department of Motor Vehicles until they got rid of their ridiculous online payment fees!

Nissan quietly extended the warranty for the CVT (transmission) from 5 years/60,000 miles to 10 years/120,000 because of all the problems people are having, everything from shaking to accelerating at stop signs. It's a genuine safety concern. My wife's 2008 Nissan Rogue has the same problem. We took it in for service and they replaced the transmission. However, they're charging us $2,700 for a new transfer case, a transfer case that's included in the original powertrain warranty that connects to the transmission. The mechanic at Nissan of Bourne in Massachusetts tried to tell me the problem started with the transfer case and not the transmission. I find this hard to believe since Nissan is obviously having issues with the transmission, or else they wouldn't have had to extend the original warranty.

There is no reason why Nissan should be charging customers for their own substandard parts. To replace the transmission but not the transfer case which is part of the transmission, is flat-out dishonest. Now we'll have to spend money we don't have because Nissan won't live up to its own warranty on parts they know are bad. There should've been a recall in the first place for safety reasons, but Nissan is trying to mitigate their losses at the expense of their customers. This is not right and it should be addressed.

My problem with NMAC began in December of 2011. I was behind two payments and I was making agreements with NMAC to satisfy those payments. In the past, I have tried to obtain a copy of my title so that I could register the vehicle where I am currently living. Mrs. ** of collections lied to me and told me that the document was requested and it is on its way but it never arrived. I have called NMAC several times to address this matter and they never assist me. They have threatened me about repossessing the vehicle although I have been making payments and keeping the agreements that I have with them.

Currently, my vehicle has been sent out for repossession and an account representative by the name of Mrs. ** has been calling my job although she has been speaking with me daily regarding my car loan as the result of a complaint that I have filed against her. Today, she called and threatened the office manager at my job. She has asked personal information about the office manager and I. Mrs. ** has a personal vendetta against me and she is using her position at Nissan to harass me. My job does not want any more calls from NMAC because of this incident and has advised to me to seek legal action against NMAC and Mrs. ** personally. She has informed my employer that her calls are regarding an unpaid bill which is against the law. Mrs. ** is harassing me and I want it to stop immediately. I would like for my account to be assigned to a different department due to the fact that her and John ** and a few other individuals badger me on the phone and treat me as if I am not a person. I would like to file a complaint against Mrs. ** and her supervisors for allowing this to occur.

I have been trying to make payments for my son on his car. He has had issues keeping up with his payments, and I have offered to help out. I called NMAC to make a payment, and because I do not have a debit card that does not require a PIN, they will not accept the payment. It's unbelievable! I checked with my financial institution, and they never heard of this debit card without a PIN. They will not accept any other payment method over the phone. I have offered to give them my routing/account information to pay that way, but they said that he sent in a check that bounced, and they will not accept my check information for up to 13 months?

They want me to Western Union every payment to them, for an additional $15 each month. All I want to do is help him get things straightened out with his car payments, and NMAC is not willing to help at all, as they told me don't bother sending us check (Greg-NMAC) either. This is very poor customer service! We will never ever deal with Nissan again!

NMAC is tacking on a $15.00 late fee even though we have never been late with a payment. On four occasions they have charged the fee because we made the payment on a Friday and they do not post until Monday. Our contract clearly states that we have up to 10 days past the due date to make the payment and we have always paid online within the 10 day grace period. Their explanation is that they contract the online service and the contractor does not always post the payment immediately. This is Nissan's problem since I never entered into an agreement with the third party.

Please tell them to stop the harassing phone calls. The Nissan Versa I bought was paid in cash. I don't have a note with Nissan. My 85-year old mother has one and has paid in advance and pays more monthly than is due. I will never buy another Nissan if these harassing phone calls continue. I have told them that twice, yet they persist in calling my cell number and leaving recorded messages. Stop it!

I was in an accident at the approx speed of 40mph, impact was driver's front and rear. The air bags did not deploy and the seat belt did not catch, allowing me to hit the steering wheel with my right shoulder and throwing my glasses to the floor.

Please explain to me why there was no deployment of any air bags and why my seat belt did not lock especially at that speed, I think because that was the biggest selling point, the safety. How can I have confidence in the safety and what the company states and the actual result?

My 2004 Infinity G35 had a recall on air bags. Had the work done but the light keep coming on. Went back to dealer and was told it was my job to get it fixed. Never had this problem before they work on the air bags. I feel the dealer should fix the problem. I sent a letter 06-5-11 on this. Have not heard from anyone. I would like to fix it or go to small claims court.

Last week we were going home by car with my two little sons when suddenly thick smoke came from every vent of the car. We could hardly breathe and my children were shocked. It was really frightening and the air bag alarm went on. Thanks to my composure I switched everything off and we left the car. I called a trailer as I didn't dare to restart the car. They took it to the Nissan service. It turned out that due to an electric circuit, all the wires got fire and they burnt down. I simply don't understand why the circuit breaker (fuse) did not work?

The Hungarian Nissan service says that they can't give a proper explanation for this failure. My sons and my life were at risk. What if the fuel gets fire and the car explodes? We bought this car as a family car as we believed that a Nissan is a reliable and safe car for a family with kids. Now my cost would be about 300.000-400.000 HUF (1.000,-1.400, ). I'm not able and not willing to pay that amount for the repair as I believe that it is a faulty construction. I want an explanation for the accident and a refund for my loss!

I leased a car in July of 2006. I received a property tax bill to pay in January. I got a signed and notarized affidavit stating that this vehicle was used for personal use only and that I did not live in the county where the property tax was being applied. In addition, the county where I purchased the vehicle and also reside does not charge property taxes. The first year was fine. I received another bill the second year and I submitted the same paperwork. NMAC claimed they never received it and that I owed them for taxes. I did not pay for it.

The following year, I received another bill. When I submitted the forms again, I was told they could not accept them because I had not paid the previous year's taxes. I just recently tried to refinance my home and my credit report is damaged because of this. I have tried calling to clear this mess up and was told rudely that this will not go away until it is paid. I submitted everything the company told me to do exactly and yet, this is still on my credit report. They have been extremely rude and have even hung up on me. I will never lease a vehicle again and I will never deal with Nissan again.

I purchased a new 2011 Altima in August 2011 on a lease, placing $3,000 down and monthly payments around $260.00. In September, I received a statement showing a credit. Again in October, the statement reflected a credit. I called NMAC to verify these credits were indeed correct, I was assured the account was correct and that my first actual payment would be due in December. At the end of October, I received a collection call stating I was 30 some days overdue with a balance of $368.00 owing.

Coincidentally, that day I received a letter from NMAC stating that during an internal audit, they mistakenly applied an amount to my account as a credit and that this amount would be added to my next statement. I called NMAC and told them I have not received a statement showing their mistake and a corrected amount to pay. I would pay when I received the statement. The hounding calls persisted, they even called my place of employment. I called the manager of the dealership, he explained that the dealership and NMAC are two entirely different companies but he offered to help. I received my November statement which has an overage amount due for over $200.00.

I paid my arranged payment plus the overage, check cleared. Again in December, the invoice was paid, cleared bank. On December 2, 2011, my dealership manager even intervened and was told that they had cleared up the mess, they informed him that my account and another lease holders account - 1 number apart- was the reason for the confusion. He was told everything is fine, my account is current. I, myself confirmed this information with Nissan. Today, Friday December 23, 2011, at 9:15am at the place of employment, I received a call from NMAC credit attempting to collect a debt 32 days overdue for $368.00, stating insufficient funds. Unbelievable!

This company is impossible to deal with - speaking to India without the ability to sit down face to face and hammer out the problems is so frustrating. Local dealerships can only help so much. I have been advised by a family attorney that these companies cannot contact you repeatedly at your place of employment - so I advised them today to cease calling me at work - they are now on notice. This is becoming the worst experience of my life and I will not continue with this idiocy for the next 4 years. We consumers are at the mercy of this NMAC plus they can potentially ruin our credit rating. I may need legal help soon!

I traded in a car at Nissan in July 2011 and purchased a new one. In December 2011, I received two warrants for unpaid parking tickets on the car I traded in July. The tickets were issued in November of this year. Every time I call Melloy Nissan, they will tell me they will take care of it and call me back. No one has returned my calls after numerous messages. The old car is still registered to me and in my name. The license plate was never changed.

I have to go to Metro Court, set up a court date with a judge, go back on my court date, show that I don't own the car and hopefully get the tickets dismissed. Until I find the time to go to the courthouse, I could possibly be arrested for unpaid parking warrants. Also, what if someone commits a crime in that car that is still registered to me? I am very concerned.

The finance manager over at Nemet Nissan on Hillside Queens, NY charged us $2,734 on our lease contract, for a 2012 Nissan Rogue, when we were supposed to only pay $1,600. He refused to explain the breakdown of the fees when asked, and kept saying "I will get to that in a minute" as he made us sign all the paperwork. Then after handing us the lease agreement, he still didn't explain the breakdown, and said that's what the numbers worked out to be, and said the contract was already signed, nothing he can do about it. Worst experience ever, after being with Nissan for almost 4 years. That is a big rip off! Now, I'm stuck in a lease, paying $290 a month, when I should be paying less.

Nissan of St. Charles. The salesman sold a 2010 Nissan Altima without my signature or permission. Now, it's on my credit report. I have never met this man or have I come to your dealership to sign for a $36,000 car. All of them are going to jail. I'm a 67-year old woman who lives off SSI in Vegas. I don't live in Illinois.

I sent my payment in 10/12/2011. I got a call from Nissan saying, I was late with my payment. I have never been late in my life, and it upset me to the point I could not function the rest of the day. I tried to make a payment over the phone, and was hung up on by Jorge. I was put on hold by another, for 45 minutes. On top of a late charge, which was not my fault, I was charged a processing fee. I am on social security only, and every penny counts. I also told them I never got a statement for November. It took over 1 1/2 hours to resolve this. Needless to say, I am really upset. Also I hate your automated system. It gets things wrong all the time. I just want to speak to a real person.

On October 24th , I called and asked them to send me a statement that I can pay my bill in November. Guess what? Today is November the 21st, and I still have not gotten the statement. I spoke to three people and all of them are saying, that they sent the statement. I get my mail from my credit card company, and from other departments , but not from Nissan? My payment due is today! If I pay by phone, I have to pay for this, they told me. Anyway, it seems like people at Nissan do not know how to manage their business. Even managers!

Your dealer cheated us very well and I am willing to complain in the BBB and TV. I bought a Nissan Rogue on July 2011 from Power Nissan Tempe for $23,500. The finance manager was Larry, who does not inform the buyer of what type of contract is the deal. I paid $10,000 cash and was happy that I owe only $13,500. After I received my statement from Chase Bank, I got shocked because they charged me for $31,000. When I called the dealer, he said I signed the contract. The charge was for extended warranty, lowjack and other things which did make no sense to me or my husband.

On September 15, I went to the dealer's store and talked to the general manager Mr. Randy **. After explaining the situation, he agreed to reduce some nonsense charge. We signed the reduction paper and handed to Larry, the finance manager. He promised me to take care of the problem within 6 weeks. Today, 2 months passed and nothing has changed. I called a couple of times today, nobody answered. I look like a jock to them. They play games with people. I would like to send a letter to my governor and call all the news.

I leased a new car from Advantage Nissan, located on Old Country Road in Westbury, NY, which I later found out was in an accident and was repaired poorly. I asked the manager of the dealership to replace the fender which he agreed to do and gave me the number of his collision shop. When I called the shop they were rude and unhelpful. I sent a certified letter to the manager and told him I wanted to have the repair done at my collision shop, however, that was 3 weeks ago and I received no response.

I actually want to give you guys no stars! I went into Stadium Nissan in the city of Orange, California to buy my first car. I am a hardworking teenager who works 13-14 hours a day, lives on a month to month rent by myself because I have no parents. I also had to forfeit my scholarship to college because I had to make ends meet by myself. So as you can see, my daily hours are very important. I took off of work and was scheduled for my appointment for a consultation four days ago. My sales representative had me waiting in the sales office for nine hours. This did not bother me at first because I did get my car at the end of the day.

One of the floor managers, Remi, also helped me that day. He said that the bank approved my loan and that I was good to go on a $1,300 downpayment and a $345 monthly on a 2010 used Hyundai Elantra. I paid an insurance fee of $300! So I signed all the papers and I now currently own the car. That same day I drove off with the car, the tire pressure light was on! They didn't even service the car right! My sales rep told me to come back the next day to get that taken care of. So I went the next day and they had me waiting for another four hours just to check one tire! I was late to work again because of this! Then two days later (today), I got a call from Remi and he told me that the bank simply "changed their mind" and that I needed to bring the car back. I don't have time for these games! Technically, I own this car since that day.

We purchased a Nissan Titan in MD and then moved 3 months later to Nevada. I landed a job that needed me to have tags title and insurance through Nevada immediately, otherwise, I could not work for them. I had to contact Nissan for a temporary lien release to transfer my name and my mother-in-law's name to a Nevada title and have NMAC put right back on as the lien holder.

All they had to do was fax it to me, giving DMV in LV, Nevada permission to transfer that information to a new title for this state so I could go back to work and survive. I now have missed 2 weeks because they have to have all these supposedly different departments approve it, but I am on the loan and my payments are made, and now, they send me a paper that will not do and say I have to wait another 2 weeks to a month. They have 2 more days to get it to me via fax (which is not hard to do), otherwise, I lose my job. If that happens, I will take them to court for loss of wages and anything else I am entitled too.

This is ridiculous! They are more than willing to take your money and have you sign your life away, but when you need just a simple piece of paper stating what is yours or what you're paying for or Lord even to follow the law, you have to go through a mini war to get it. Also, do not try to contact anyone there on a daily basis because you will be harassed by certain representative at their answering center. It took me 11 calls in 1.5 hours to get in touch with the person "helping" me at her extension no less, and then, I was told that it was my fault that it's taking so long and that I should have informed them sooner that I needed it when in fact, I informed them within 5 minutes of finding out what I needed.

You can bet your bottom dollar that if it were them being faced with losing their job due to something I didn't do, they would be after me like a bat out of hell. Someone, please make this corporation do what they say when they say it and when we need it. I feel for anyone who finances through them. If your life is hassle free now, it will not be, after dealing with them in my opinion. For just a temporary lien release, giving a government company (DMV) permission to do their job and for me to follow the law, it takes 5 minutes. That's all to fax. What is there issue? Oh, and I was told that this is a special request, something they do not do. Yeah okay.

Our experience so far has been unpleasant, unproductive and frustrating. We are especially unhappy by what appears to be less than a professional and courteous behavior, performed by Hernando ** at Royal Palm Nissan. It all started on September 17, 2011. My car was having some weird and loud noises coming from the engine. As a result, I took my car to its original dealer (Royal Palm Nissan). One of the customer service advisors (Not Hernando **) helped schedule an appointment for Monday because they were having more customers than expected, and I said that it was all right. So he created me an appointment for next Monday (09/19/11).

I lost a day of work in order to bring my car for inspection. The car was fully inspected and the noise was temporary fixed. They told me that the car did not have any issues. After two days, the same noise came back from the engine. This was a very unpleasing thing to hear again. However, the problem did not end there. This Saturday, 9/24/11, we took the car back for inspection because the problem apparently was not fixed. This time, we were welcomed by Hernando **, not in a professional, social and friendly way. In 12 years of business, I have not seen such an unpleasant and unprofessional customer service. This is what Hernando ** said and I quote, "Why don't you take your car and go to another dealer and don't come back" and then he literally threw the paper (invoice) at us with an attitude because we simply asked him in a very friendly way to inspect our car. A simple task that was asked to Hernando ** to perform, which is part of his duties and assignments at Royal Palm Nissan. Not only was he disagreeable and unfriendly, but he also put Royal Palm Nissan as an unprincipled and frustrating place for customers.

Right now, I am very - and I do mean very - upset at the way this has been handled. I should not have to be going through this. I know that I do have options of shopping elsewhere when purchasing a vehicle in the future, however, it bothers me to see that Nissan is not fulfilling the end of the services that we agreed on when I purchased my vehicle. I love my vehicle, but I can assure you that this has left a very bad taste in my mouth when either I and/or any of our family members get ready to purchase a vehicle in the future. All I ever wanted was for your company to hold its end of the service that we discussed when we purchased my car. Please contact me to discussed this before we proceed with this matter differently.

Alexis **

I have been trying for 5 months to have paper statement mailed.

I purchased a 2011 Nissan Rogue on mid August. I received the statement that my payment would be due on August 30th.

On August 26th, I wanted to pay $6,000 online as my first payment. I had to call the finance company and they told me that they couldn't process the amount of $6,000 and that it could only be $2,000 at a time. Well, I had no choice so I split up the amount into three separate amounts online and to top it off, I was charged a $5 convenience fee for each transaction.

Well on August 31st, I checked my bank account and to my surprise I had a charge of $12,000 plus six convenience charges. I called the finance company and advised them that I only wanted to make a payment of $6,000 not $12,000. I asked to speak with a manager several times and I held on the line forever. I was finally transferred to a manager, Rosey, and explained my situation. I asked for the convenience to be waived and they denied my request. This has been such an inconvenience at this point and very disappointing. Rosey explained that this same issue had happened to someone else earlier as well and they couldn't do anything for me. They advised me that they would reverse the additional $6,000 charge which they mistakenly charged me but that it would take seven to ten days to process.

Now, this situation has made me to have to borrow money from someone else as I didn't have this amount in my bank account in the first place. I will never purchase a car from Nissan ever! Their finance company is irresponsible and the management are imbeciles.

I lost my title in a house fire. I asked for a lien release and I was faxed a copy without a signature. I told several representatives it has to be mailed and, of course, signed. Yal don't care.

I can't get a new title until Alabama sees there is no lien on my car, which was paid off in October of 2005. This should already be resolved.

I will be calling Better Business Bureau by the 1st of September, if this isn't resolved ASAP. I will also be calling an attorney to come after you. Get me my lien release now!

The car in my possession was sold to me by Anna ** with account number ** and contract date of 3/6/2010. The vehicle is a 2010 Nissan Titan VIN number **, which legally she cannot sell because Nissan Motor Acceptance Corporation have not authorized her. As I tried to explain, they refused because we are not on contract and they refused to talk to me.

My civil rights were violated. Nissan Acceptance Corp improperly repossessed my vehicle. It is a fraudulent charge for Nissan Motor Company along with Ana **. I have all statements and paper work showing payments and checked statements. They are showing no payment history today. Me, my wife and children are without transportation and also money that I have receipts for.

Customers should be provided a simple way to process payments timely. In my 32 years of paying bills, I have never had more problems than with this service. I do not understand why a customer should pay a fee to PayOnline. I would recommend other options.

Customer service stated that my payment for March 2011 would not be reported late because of the inclement weather which caused a hold-up in receiving mail. My payment for April 2011 was reported as being late as well, but my check was received on time according to customer service. I am seeking for these errors and my credit report to be corrected ASAP.

I tell them a date when I am going to pay them. The then continue to call everyday asking the same question over and over again Friday Saturday Sunday Monday two three times a day this must be against the law somehow

I was given an address of **, City of Industry, California, 91716--0117 to mail my money order to. Since I had made an electronic payment a few months ago in the amount of 518.00$ online, the 5-dollar fee bounced because of insufficient funds, which i understand; but they have blocked me completely now and I can't even make a check by phone. So I spoke to a women named Jessica who told me the address above to mail a money order to, for a car payment. They recieved it. I did it again the next month, and it has been 3 weeks and they have no record of it. I called Jessica, and they said they have changed their address to San Jose, California without notifying me of this.

So now I have a $500.00 money order floating around. Mind you, it had been cashed on the 30th of June after calling Western Union. So now, I have to mail the receipt and money order form to Western Union in Colorado. I have no idea how long this will take. I have a record of the reciept. So, because of that, I had to get another extension to cover the month of June because one of their employees gave me outdated information and I'm short of $500.00. So now, I'm afraid to mail any kind of payment; because I'm afraid it will get lost, again. Please, someone, help me resolve this. This has gotten way out of hand. I want to take someone to court as soon as possible.

Please forward this complaint to CEO Carlos Ghosn. My name is Aaron E. **. I have been a faithful customer for well-over ten years. I must say that your customer service people are not very helpful when there is a discrepancy with my bill. In October 2010, I was sent an invoice stating that I had a credit of 258.56; and for the month of October, there was no payment due. So, I didn't send in a payment. Starting in January 2011, I received an invoice stating that I was behind in my payments. I called the number provided on the invoice, but was unable to talk to anyone. Everything was automated. At the present time, I cannot get an explanation from your company of why I was sent an invoice, stating no payment due for the month of October 2010. Please send me an audit of my account. Aaron E. **

I bought a 2006 Nissan Altima in Tampa, FL in 2006. My car payments are always due on the first of every month and late if paid on or after the 11th. I would send my payments via US postal services on the 28th of every month. But Nissan would not process my payments until the 11th of every month and then would charge me a late fee.

In March 2011, I sent a payment of $5,000.00 towards the principal of my loan and made an agreement with John ** from Nissan that $100.00 would be waived from late fees. I called back on May 17, 2011 to follow up on the waived $100.00 and was told that they had never been waived. I was given a final payoff quote of $3,000.00, and when payment was sent, I received a letter stating that I still owe $146.95 for late fees and interest and that my title would be held until I paid off that final amount.

When I called Nissan, I once again spoke to John ** and his supervisor, only to be placed on hold for 45 minutes and then be told that they would not waive my fees and again placed on hold again for 45 minutes and then hung up on.

I have paid over $35,000.00 on a car that was worth $22,000 new, $500.00 in late fee charges which were not owed, and over $200.00 in maintenance. I have yet to receive a copy of my contact which states that my credit score was less than 600 when it wasn't. Nissan can't pull my account up with my name or SS number, only with the account number. I was sold a warranty that does not cover anything and makes me pay for monthly oil changes. Buying a car and financing with Nissan Motor acceptance is like having someone steal from you every month with a business license.

I am a 70-year-old disabled women. Under 5 hours of coercion by salesmen, I purchased a new 2011 Nissan Versa from Metro Nissan of Montclair, CA in December 2010. Contract No. 50010 which was immediately turned over to Nissan Acceptance Corp in Irving, Texas. It was an (unfair) Unconscionable Contract in that they talked me into payments of $300 a month when my Social Security is only $850 a month.

My daughter was stunned and tried to return the car in January 2011 for "unconscionable Contract" and Fraud. They would not take it back or work with us to rewrite the contract in a "fair" manner. They told her my credit was 7.0 and "if it wasn't they wouldn't have sold me the car." That was a blatant lie. They have even added information that was not on my application after I signed it. They won't tell me who their lawyer is. They refused to take it back stating I would need to "talk with Texas."

They repossessed my car unlawfully from my secure gated community at 5:00 am. In California, the law states "One cannot come into a gated community without permission." Rosner, Barry & Babbitt, LLP.

I sent my last payment for my 2002 ford f250 to NMAC. It was an insurance check I received from Geico insurance. The check amount was $2064.31. The amount due was 946.41. A month had passed and I never received my title or my refund. I contacted NMAC and spoke with their supervisor Anne, she told me that NMAC never received my check and she advised me to call Geico insurance and put a stop payment on the check and have Geico reissue a new one, which I did. It took approximately one month to receive the reissued check.

I called NMAC and asked their supervisor Anne if I should send it certified mail. She said that it wouldn't be necessary.So I sent it by normal mail. About six weeks had past and still had not received my title or my refund. I called NMAC again and again was told that NMAC have never received it and was advised to put a stop payment on it,so I did again. It took approximately one month to receive another check from Geico insurance. I contacted NMAC and again asked if I should send it by certified mail and was told that it would not be necessary. So I again sent by normal mail again. Approximately six weeks had past and still no title or refund. I called NMAC and again was told that they have never received it again. So I had to to do it all over again.

It took four Ggeico insurance checks till I quit going by their advise and mailed it certified and what do you know they received it. But now instead of owing $946.85, I now owe $1238.26 due to late fee charges which I was told repeatedly I would not be charged. NMAC have not been forthwith with their information about their procedures with my account. They have purposely misinformed me on how to go about resolving this matter. NMAC down right lied, and as far as I'm concerned, have extorted money from me. NMAC has acted unprofessional without remorse and I feel have been completely at their mercy. I still am being lied to by NMAC and still have not received my title or my refund even though NMAC has cashed the check I sent them. I called NMAC to find out the whereabouts of my title and refund several times and their supervisor Anne tells me everytime the checks in the mail. For three months now not counting the 10 or so months it took them to get the check that I had to keep getting from Geico insurance co., which total four checks.

Because of financial situation, I surrendered my 2007 Nissan armada to Nissan corp. In return, they put my name on the credit report back on 12-29 2008. In which I understand their actions. The only action I do not understand is that just this month 12-22-2010. Nissan decided to add my wife to the account and ruin her credit report, when she was never on the contract, nor did she sign any paperwork with her name on it.

Is this legal or can I sue Nissan Acceptance Corp. for doing this without her knowledge. Now my credit score is good, but my wife who had a great credit score is way way low, that she can't purchase anything now. Before Nissan, she was being approve for any loan she make.

In all my life, I have never had such a problem paying a bill! First, I am told by Nissan that they did not receive the car payment that I had mailed 2 weeks prior and that if I did not pay that very day, the following day we would receive a late fee. Therefore, to avoid getting a late fee and a possible ding on the credit report I tried to use their Bill Matrix system which would not accept my type of debit card (that I use everywhere online by phone, etc.), which would have been an extra fee of $5 for that service and the only credit card it accepts is Discover which I happened to have and the fee for that service was $12.95.

Then as it turns out, that very next day miraculously the so-called "lost" check cleared my bank only after I had charged another car payment which after calling and complaining, I was refunded, but I am still being penalized the credit card processing fee of $12.95 in which I have talked to non-English speaking people in India who refused to help me and said it was a Bill Matrix problem. I talked to the Bill Matrix offices and they refused to help me saying it was Nissan's fault for not posting my check in a timely manner and referred back to India. I know.

I called 5 different numbers just to have nothing resolved. I have never had such a horrible time in paying bills or had so many fees rack up in paying a bill by phone or by credit card, this is honestly a first for me. And so now I am out of $12.95, but my fear now is how many more times is my check going to be supposedly "lost" in the mail and I am going to have to deal with this all over again. To me this is clearly a scam and to only accept Discover card, come on now. Seriously, most of America uses Visa! I can honestly say I will never again lease or purchase a vehicle from Nissan ever again. This by far is not worth it!

Nissan company would not furnish me a car to drive after the transmission went out in my car after only 67,000 miles. This transmission was under warranty and Nissan should have furnished me a car to drive while my car was in the shop. As I am paying 30,0000 dollars on this car and this is my second Nissan that I've bought through these people. Nissan lost my business because of this and I plan to trade my car in as soon as it comes out of the shop. I am done with Nissan.

Nissan did not furnish me a car and this may result in me not being able to get to work because I am a flight attendant. I need a car to get to the airport to fly out. This will cost me 40 a day in rental charges for a car to sit in the airport parking lot.

I paid off my Nissan Motor Acceptance loan in July of 2010. In August of 2010, Nissan reported to TransUnion that my pay status on my loan was repossession. Further, Nissan reported to Equifax that my pay status was late 90 days. When I contacted Nissan, the customer service representative told me that they never made any reports regarding my account in August. Thereafter, I faxed this representative my credit reports, highlighting Nissan's error. After admitting he was wrong, he told me he would speak to his supervisor and promised to call me back. Of course, I never heard from him again. The next day, I called back and dealt with a supervisor, who again denied any reporting by Nissan in August of 2010, until I faxed her my report.

This supervisor promised me the information would be corrected. To this date nothing has been corrected. Nissan also lied about sending me the title to my vehicle. They told me they sent it in August of 2010, but I have yet to receive any title from them. Nissan Motor Acceptance is the worst company I have ever dealt with. The constant lying of their customer service representatives is very disappointing. Paying off my loan was the worst mistake I ever made as my credit score has dropped considerably as a result of Nissan's irresponsible and incorrect reporting of information.

My bank mistakenly sent my car insurance payment to the Nissan Motor Acceptance. The amount was $117. I have been calling the customer service and speaking with a Supervisor for over three weeks and I have yet to receive my refund. Each time I call, the customer service will tell me that there is no record of the refund being processed.

I have purchase three cars with NMAC. I never experienced this problem until NMAC sent their services to India. Their English is very, very, very poor. We, the consumers are unable to understand anything they are saying and statements too are untrue. They do not tell the truth regarding your account. I missed several payments on my Nissan 2009 Pathfinder, your finance company will immediately repossess the vehicle. NMAC is not concerned with consumer satisfaction. If so, they would not have sent customer service to India. The companies do not realize that sending jobs oversea is not fair to United States consumer. I am proceeding with no other choice but to take NMAC to small claims court. I will be out of more money just to get the immediate refund of $117.00. I am very, very frustrated with your customer service. I hate to call regarding my account. I can't reach anyone in Dallas,Texas to complain; it is very very sad. I have faxed several times proof that the bank made the mistake sending this payment to NMAC.

My Nissan 2.5 S coupe sometimes will not move once you come to a complete stop and try to go. Sometimes the car loses power and stalls for up to 2 minutes. I took my car to Nissan, it has have 36000 miles. They are concerned and even though they detected the problem, the said don't worry.

I am complaining against the TV advertising for Nissan motors. In one ad, they depict a small child in a rage, smashing toy cars by stomping on them, beating them with a baseball bat, flushing them down the toilet, etc. These are all acts of wanton violence perpetrated by a child who is obviously out-of-control. His behavior would be interpreted by a child physiologist as having a big mental problem! I don't see where abnormal behavior should be used to sell cars.

I can not get in touch with anyone about my payment. My brother was made power of attorney and refused to take my name off of the payment tab. The account is 001, SarahCOID:9XXX. He has the car and took it away from me. I do not have the car and has not had it since June.

We paid off our vehicle loan through NMAC 2 years early. It has been over 6 weeks, since they posted the payment and "closed" the account as "Paid In Full." I was told that it would take 15 days to process the title from the time of payoff. I called 20 days later and was told that it had not yet been sent out and it would take another 3 - 5 days. Again I called 5 days later, and it still hadn't been sent out. This same process has been repeated 5 other times and still with no title yet to be released and mailed.

I have tried contacting Nissan Consumer Affairs and telling them of the problem, and I asked to speak to someone here in the US, but I continued to get sent back to the same people in India. I was told by a Nissan Dealership "Title" Clerk that it has never taken longer than 3 weeks for them to receive a title for vehicles they paid off.

Additionally, I have owned a few cars in my days, and I have never had a problem with any other dealer as I have with Nissan. They also promise you and say "Give me a chance. Trust me. I will call you back before the end of the day to let you know of the status." and you don't hear squat back from them.

Nissan apparently does not care about customer service after they receive their money! If it has not been mailed out by the end of the 7th week, I will have not other choice but to file charges against Nissan in order to receive our title.

Gas gauge went bad, also Nissan company made me pay $52 for a diagnose of their faulty sensor with a Nissan dealer, $52 which is the price of the faulty sensor. Nissan will charge me $650 to fix a faulty sensor.

I paid my vehicle off on June 26, 2010. I have not received the title for it. So I called them and was told that it was mailed out on June 30, 2010. I never received the title. I guess me and Nicolas of Hainesport, NJ have the same mailman. Now, it will cost me $77 to get a duplicate copy. Yes, it is a major scam job. I will not take out any more loans with Nissan Motor Acceptance Corp. Thanks!

I contacted Nissan Corporation because the dealership could not find problem with my car. I have a mechanic working on it and they said the computer is bad. I sent the computer off to Auto Computer Exchange in Davy Florida to have it repaired and they said it couldn't be repaired. At least 12 mechanics said that a computer never goes out on a Nissan and that I should call the Nissan Corporation and complain. I did that and they showed no concern in helping. I talked to consumer affairs, to someone who couldn't talk English good and I thought she said her name was Roni. I couldn't understand her. I think Nissan should replace it. If I can't find a used one, it will cost at least $1000.00 to get one from a dealership. I own 2 older Nissans. I do like Nissans because of the fact that they hardly ever go bad. This time I feel that Nissan should help me since no one has ever heard of this problem before.

I am trying to transfer my lease since June 2, 2010 when Mr. G. credit was approved. On June 2, 2010, I was told that I was going to receive the transfer documents in the mail to conclude the transfer. As of today, I have not receive anything. I was told that they sent it 2 times which is really strange because I do receive the monthly bills from Nissan Motor Acceptance Corporation for the same vehicle which I still make the payments on time. Mr. G. has been waiting patiently for almost 3 months since we started this process and he needs this vehicle as soon as possible. If he does have this vehicle by the end of this month, he will change his mind about this deal. I will not be able to continue paying this lease. Nissan Motor Acceptance Corporation will end it up repossessing my vehicle and ruin my credit. Maybe this is what they want.

I purchased a 2002 pickup in December of 2001. I want to sell it but the lien is still on the title. It was paid off in 2003. Now, they tell me that I have to pay $31.00 to have that removed. I have bought lots of vehicles and this has never happened before. What can I do?

After a 6-month extension, I turned my vehicle in to Nissan. After paying over $3,200.00 in charges and taxes, I received an eleventh hour for one full additional year. The town tax department says I only owe an additional 5 months, and that Nissan should apply for a rebate. I turned in the car with the plates, and according to the cancellation notice I received on Feb. 20, 2010, it says that you returned the plates. The town has calculated that I should only owe $190.95. I would be willing to pay this amount, but not the full year.

I leased a car last year, when things were going well. Since then, I've lost my job and have had to seriously cut back on my expenses. A couple of months ago, I called and informed them that I wasn't going to be able to make my scheduled payment and asked for a deferment or lower payments until I could find work and get caught up. I was told "no, we don't do that with leases". I received no help at all, so I had no choice but to miss the payment. Now, I not only have to make up, but they're assessing late fees as well. I've tried to explain the situation to them and they simply refused to help me! Meanwhile, more late fees are amassing and I'm continuing to get phone calls, trying to collect something I can't pay for! My car is listed on Swap-a-Lease, but it hasn't been sold yet. Help!

I called in a payment to Nissan Motor acceptance through BillMatrix. I have done this numerous times before. The bottom line is they took the payment from my daughter's account. (She had made a payment for me prior.) I entered my account information, routing no., account no., and received a confirmation no. Two days later, my daughter called saying her account was extremely overdrawn due to an error by BillMatrix. I thought, okay, I will call and get it fixed, but was I wrong. They will put the payment through again knowing there is no money in that account. I simply want to make a timely payment that is now late and so forth. They refused to assist me or show accountability at all. Looks like Nissan might never get their payment. Their attitude ** and they're of no help. I am going further with this.

My car was making a noise when driving. I replaced the belt because it was shaking and it didn't fix it. So I replaced the tensioner and its still shaking. I was staled that there is a bad design in these cars that you got to be dealer parts on the car so I put the dealer belt on but not tensioner yet just wondering if that's my problem.

I paid my vehicle off in mid-April 2010, and was informed that it would be 40-60 days before I would receive the title. After 90 days, I still had not received it, so I called and was told it was mailed out on April 30, only 15 days after the payoff date. I found that very fishy. At that point, I had to assume it was either lost in the mail (which I highly doubt), or it was never mailed to begin with (which I believe) because I was told I must pay $24 to order a lien release letter, which I received, then another $60 to the motor vehicle commission to acquire a duplicate title. I think this is a major scam and I am very angry that after faithfully fulfilling my obligation to this financial institution (never late on one payment), I had to go through this **, and pay $84 for something I already owned.

Upon speaking with the motor vehicle agent, they informed me that this happens all the time.

While driving on a main highway, coming off a busy bridge, I came across an unavoidable pot hole. I heard something fall in the trunk of my 08 Nissan Quest, but thought nothing of it. After an hour, I decided to stop at a rest area when we noticed the right side rail cover was missing. When I came back, I made an appointment to bring vehicle to get tires replaced and the rail cover. The Nissan service person advised me they couldn't cover the cost for rail cover because the mileage was over what the warranty allowed (over by less than 2000 miles) and we didn't have the part. I had the tires replaced but refused to pay their outrageous prices for such replacement.

I brought the car to a trusted body repair who happened to work for Nissan prior to opening his own repair shop business. When installing the part, he determined that the screw that belonged behind the tail light was missing. In fact, the piece behind the tail light had no trace of ever having a screw in there, which led us to believe that it was the reason why the part fell off. I asked the repair person to check the left side to make sure it had it.

Surprisingly enough, it did have one, however, it was a used, old looking rusty one, definitely not the original. The only explanation I could think of is that back in 2008, a couple of months after I purchased the van, the left sliding door was giving me problems and they had to repair it, when, I'm pretty sure, they had to remove the rail cover. After I learned that the missing screw was the cause for the part of fall off, I called the Service Manager at Nissan.

After 4 days and messages, I finally was able to talk to him over the phone. I explained to him that I felt that they should have covered the part due to the observations we made. He explained that he himself looked at it and he couldn't determine that and that it was just an assumption. He went on to say that the part could have been damaged by us purposely and that there was no way he could tell what happened to the part. I explained the circumstances of how and when the part fell, the fact that even if I saw the part fall off, I couldn't get to it unless I put myself and my family in a life threatening situation.

I was driving off the George Washington bridge on the NY side. There is no way I could have avoided the pot hole, there was nowhere to swerve. There was no way of retrieving this part unless I caused major traffic and accidents. He advised me of the regulations once again and told me to call 800 Nissan1.

I called this number, and after explaining the situation and why I felt they should reimburse me, they hung up on me. The lady that took the info didn't ask for my contact info, so I decided to call back immediately. I spoke to another rep who took info and said would forward me to another department and they would call me within 2-3 business days. I then received a call from the Regional Manager who asked me questions and then said she would have to investigate.

She called me back a day or two later and said that unfortunately they couldn't reimburse me because aside from not having part & warranty had run out, the pot hole could have been the cause of damage, and I had an outside facility, other than Nissan, to replace part. She mentioned that in whatever page of warranty info booklet, it stated that they don't reimburse if parts are replaced outside of Nissan. She did forget to mention that on page 3 of this same booklet also states Nissan would occasionally reimburse part of cost beyond of outside the terms of the warranty.

Basically, I was looking for a cheaper way, without losing quality, to get this part replaced and avoid damage to the door mechanisms. My intentions were to have it replaced by Nissan, but if I had to pay for it, why did it have to be them? So I feel that I was forced to go somewhere else or pay their outrageous prices.

I was fuming and told her that I would follow up with BBB and she told me to do whatever I needed to do. I asked her to speak to her supervisor and she said she was it, no one higher than her. My next step is to write a letter and send to as many Nissan departments, as well as the BBB. I've already did the online form and I'm awaiting the next step. I will not rest until I get reimbursed and that this situation is looked into by recall agency and others of interest because for all I know, I probably caused damage to another car and wasn't aware of it. This could have also hurt a passenger or a pedestrian. Nissan's mission statement says that they build high-quality cars and safe cars. I now have my doubts. I don't deserve this run around.

Front brake rotors keep warping every 12,000 miles. Nissan will no longer cover. Have had brakes done 3 times since I bought new in 2007. The last time I took to dealer they wrote for a reason customer drives truck brakes get hot then drives thru puddles thus warping rotors!

My car payment isn't due until the 14th of this month and I got a call from Nissan Financial at work to tell me that if they hadn't received payment by the 14th, that it would be sent to collections. I have had my Altima for three years and have never been late on a payment. I can't understand why they had the nerve to call me on my work phone, versus the home phone or cell phone. In addition, my husband's name is on the financing of the account and not mine, so I am unsure how and why they contacted me. Further, I asked if she just wanted payment over the phone and she indicated that they only accept Discover.

Nissan owners, read this: I, too, am a victim of Nissan. I have called and talked to anyone and everyone I could possibly get a hold of. I have the same problems: gas sensor and transmission torn up because of factory defect of radiators. Nissan refused to fix my 2006 Pathfinder. So, they need to recall all of them. With everyone's help, we can do this.

This is a very dangerous issue. We broke down on the side of the road. My pregnant daughter, 3-year-old grandson, and pregnant daughter-in-law were in the car. I'm very upset after reading all this and Nissan knowing a long time ago this was an issue. There should have been a recall a long, long time ago. We have to stick together. Call the attorney-general in TN (1-800-342-8385) and lodge a complaint against Nissan! And also call the Federal Trade Commission (1-877-382-4357). I hope everyone who has had problems, which are endless, will call these numbers and complain! I hope this helps.

After having my car repaired for a bad crank sensor at another automotive shop, my car kept cutting off as I'm driving. I heard about the recall that Nissan was doing. After talking to someone at Nissan, they assured me that they would reimburse me but now, they are backing out.

I'm out of money for getting my car towed and repaired. It was very stressful and dangerous while driving and the car just go dead.

My car kept cutting off as i'm driving after having my car repaired for a bad crank sensor at another automotive shop. i heard about a recall that Nissan was doing. After talking to someone at Nissan, they assured me that they would reimburse me. Now, they are backing out. I'm out money for getting the car towed and repaired. It was very stressful and dangerous while the car needed repairs.

My 05 Nissan Altima was involved in an accident and as a result was totaled. The insurance company paid the total amount of the car to Nissan Acceptance Cort. I was due a refund for my part of the pay off in the amount of $4,300 (approx). The payoff was received on April 5, 2010 from Direct Insurance to Nissan. I contacted Nissan to see when my refund would be mailed to me. I was told the policy was to hold the money for 21 days. I contacted the company after 21 days and spoke to Sahaya who went so far as to promise me that my check would be mailed in 3-5 days. I spoke with Ray and his supervisor Shane on May 10, again- 3-5 days.

At this point, no one will even tell me the status of the check. Has be been issued? Mailed? What is happening? I spoke with another supervisor, Peter on May 19. He stressed that he will personally resolve this matter and will call me the next day. When I received no call, I called and spoke to Supervisor Chris on May 20. He is going to check on Peter and find answers. No call back. I spoke again with Chris on May 21. I insisted on speaking with his supervisor, Mia. Once again, no one can tell me the status of this check. Mia assured me it would be mailed in 3-5 business days.

The economic damage I received is that due to the fact that I had been told company policy was that the money would be mailed in 21 days, I took out a home equity loan to finance another car on April 23. Another Nissan. I have now had to pay interest on this loan. I have spent about 10 hours trying to solve this problem.

I would like to raise my issues regard my Nissan (Nivara) 2007 model chassis no. (MNTBD0SX83001023). I bought this car end of 2007. Since that time I am always facing a problem with the car. I went many times to the Nissan agencies. Unfortunately nobody cared about my problem. The problems which I faced in my car are:

3- Flexible AC pipe4- AC compressor

The flexible AC pipe was also changed and I don't know why it's damaged (also I replaced from my pocket).

Finally which I would you please to take an immediate action to replace the compressor under the warranty? The weather here is too hot and I can't drive it without AC. I am looking forward to hear from you as soon as possible. Thanks a lot for you help.

I have owned three different Nissan vehicles in the last 4 years. And as an engineer, there are noted items of poor design as well as poor manufacturing quality. I am done with their poor corporate response. I am done buying Nissan.

I wrote a paper check out for my May 2010 payment to Nissan Motor Corp. for $323.00. Nissan deducted through account payment $523.00. I did not authorize this amount and I am horrified they can just go into your account and take whatever money they want. As a result, checks in my account are bouncing for insufficient funds and excessive bank fees.

I own two vehicles which are being financed by NMAC (2010 Armada/2010 Altima). I submitted the direct pay forms to have both car payments directly debited out of my checking account. For the month of April 2010, they took out the payment for one car but not the other. Two days after the due date, I called to inquire as to why the second car note had not been debited. I was advised that the payment had been drafted and I should not worry.

Eight days after my initial call, I called again. This time, I was advised that my payment was passed due. The representative confirmed that they had the correct bank account information for the one car but not the other (which clearly means that whoever inputted the information into their system made a typo). They proceeded to correct it and tell me that I must make the payment ASAP. The issue is that if I made a payment via telephone or their website, I would be charged a fee.

When I asked why the representative could not take my payment over the phone and waive the fee since it was clearly to no fault of my own, I was advised that the fee would be collected from a third party servicer. Therefore, they were not able to waive it. I told the representative that I am now in a bind. If I pay over the phone or website I am penalized, if I send a check it will take 5-10 business days. I was advised to send the check ASAP, they will note their system and as long as it is not received 30 days after the original due date that it would not be reported to the credit bureaus. Due date 4/20/10, check sent 5/3/10. On 5/6/10, they begin to call me harassing me for the payment. I was just informed that I will continue to receive telephone calls until they receive the payment. Now how is any of this my fault? I was proactive in pursuing why they had not drafted the payment. This is unacceptable and disconcerting. I am utterly disgusted with Nissan Motor Acceptance Corporation and how they treat their costumers.

I am extremely upset with the telephone calls I am receiving. They continuously call. They are calling me during my work hours making it extremely difficult for me to concentrate on my work duties. I told them that the check was mailed on 5/3/10, to please notate their system. They will not. I ask to speak to a supervisor. I was on hold for approximately 15 minutes to no avail. I had to waive my lunch hour to try and resolve this situation. Since the purchase of my vehicle, I have paid more than the minimum due. In order to avoid a possible late payment, I opted to have them directly debit the payment. They make an error in inputting the bank account number and they have continuously treated me as if I were delinquent. I am extremely disgusted and upset. I am currently trying to fix my credit and save money to purchase a home. I am utterly petrified that due to NMAC's error causing the payment not being made on the due date, may hinder my chances of being approved for a mortgage.

My 2002 Nissan had a break part go out that Nissan no longer makes or is it available. Nissan Consumer Affairs said, "Sorry, there is nothing we can do." Now, I have a truck that I am making payments on that isn't drivable. The part is the "Load Sending Valve", Part Number 46400-8B400, which is a safety valve that transfers the braking power from the front brakes to the rear brakes when the bed of the truck is loaded with weight. A great safety item, but worthless if you can't get it replaced.

Going on the 3rd transmission since July 2009! I too experienced the sound of a vibration, while driving 35-40 MPH. But, before that I spent around $400 while the dealership was trying to figure out what was wrong the the car. When they told me it was transmission problems, I had little faith in what they said since the $400 I spent was all trial and error. But sure enough the transmission went out while on vacation. I paid around $5600 for a new transmission at a different Nissan dealership.

About 7 months later, after the same problems of vibration sound surfaced, I took my car in and needed another (#2) transmission. After the two dealerships tried to get the other to pay, my local dealership put a new transmission in February (No charge to me). After they fixed the transmission it took them a week and 1/2 to figure out why I had a transmission fluid leaking on my garage floor. I took the car back 3 times!

Now 3 months later, the same problem of vibration surfaces a third time! I take my vehicle in and tell them I have been reading on the internet about all of these problems with fluids leaking and ruining the transmission. Could that be it I ask? Well low and behold it is the problem and I need another transmission (#3) and "They are sorry, but that is not covered by Nissan because the transmission leaked and ruined it." "Are you kidding me? " I asked. Nissan get your head out and treat your customers right! How about doing the right thing and recalling this problem? How about training your service department to detect these problems? I am sure you train them to say we are not paying for the problem! Guess what Nissan? I am not paying for it either! This is absolutely the worst vehicle I have ever had! Huge financial loss on this vehicle!

I received a ticket for $117 on 1/10/09 and mailed the payment in on 1/14/09. Obviously this ticket was sent to Nissan also, without my knowledge. At some point, Nissan paid the ticket too and then started sending me invoices for $162. I contacted Nissan several times regarding this $162 which I did not owe to Nissan. Nissan needed to request a refund from the Dept. of Motor Vehicle who took 2 payments for this one ticket.

The bottom line is that I received a letter from Nissan on 6/12/09 stating that my account had been paid in full and the matter was over. I printed my credit report last week and realized that Nissan has sent this account to TransUnion and Equifax as a "bad debt". This was never a bad debt as I mailed payment in 4 days after I received the ticket. The battle was between Nissan and the DMV.

I want this "bad debt" taken off my credit reports immediately. This has caused my credit scores to go from a perfect score to less than perfect. This is not acceptable. Nissan has defamed my credit and my attorney is ready and willing to file a lawsuit. Repeatedly, I have called Nissan over the past year and several times within the past week. I keep being told that someone will call me back and that this is going to be taken care of , but no one ever calls back and it still has not been resolved. This is a horrible way to do business with the consumer. I am requesting that someone in authority call me back so that this can be resolved before further action has to be taken on my part.

I think we all have a class action lawsuit regarding 2005 Nissan shuttering when around 60 mph. We have 98,000 miles on it now and shuttering (like you're running over a washboard) and I release the gas and it's normal. We have yet to take ours into a mechanic for fear of the expense! Not sure who to trust and who to take it to!

I'm filing this complaint because NMAC's actions are both questionable and criminal. In November 2009 Nissan Motor Acceptance Corp (NMAC) repossessed my vehicle wrongfully, stating that I broke promises in our agreement. Due to being unemployed since 2007, I've struggled to make my payments. But in November 2009, I fell behind two months in payments. I informed NMAC of my circumstances and made an agreement with them to make a payment of by November 6, 2009.

I made the agreed upon payment, which was received by NMAC on November 5, 2009 (I have bank records to show that NMAC received the payment on November 5th). NMAC did not credit my account with the agreed upon payment until November 10, 2009. NMAC repossessed my vehicle on November 11th, informing me that their actions were due to my breach in our agreement; at which time I informed them that I had in fact kept our agreement and offered them proof of the date of their receipt of my payment, which they refused to acknowledge.

On November 12th, I spoke with NMAC representative Brandy who told me in order to get my vehicle back, I needed to bring my account up to date by paying the two months back payments owed, in addition to December's payment since December's payment was due on November 16th, plus interest owed totaling $1,154.00, which had to be sent via Western Union Quick Collect. I was also required to pay repossession fees charged by Federal Recovery (repossession company) to get my vehicle back, which were approximately $200.00.

Upon satisfying the terms set by NMAC bringing my account up-to-date, NMAC sent a release to Federal Recovery and I took possession of my vehicle on November 13th. Approximately, a week after getting my vehicle back, I received a Notice of Our Plan To Sell Repossessed or Surrendered Motor Vehicle notice, which made no sense since my vehicle had been back in my possession since Nov. 13th. All subsequent payments to NMAC were made on time. Shortly after my December 2009 payment, I started receiving calls from NMAC collection department stating that I was a month behind in my payments and if I didn't make a payment immediately, they would be reporting negatively on my credit report. I informed them that I was not behind and asked them for a written explanation which I never received.

After repeated calls from the collection department, I asked for a copy of my transaction history so that I could review their accounting. It shows that the $1,154.00 I paid on Nov. 13th was debited to principal on Nov. 17th. On Nov. 19th the following transactions were made to my account:

4. Debit to principal for $683.365. Debit to Int. for $0.48.

I was never informed or received any explanation as to the above transactions within my account. I have attempted to resolve this issue many times over the past few months by talking to representatives over the phone and finally sending two letters requesting an explanation of the above transactions including a full disclosure of all Misc. charges. I've also requested in writing a copy of the release that they sent to Federal Recovery to release my vehicle after it was repossessed and a copy of our original contract. I have yet to receive any response from NMAC except for continued harassing collection calls. This is just a sampling of the accounting practice and shady conduct of NMAC. I lodged a complaint with the Better Business Bureau regarding this matter on March 24th. NMAC was contacted by the BBB and still have not reached out to resolve this issue, yet they continue their campaign of harassment from the collection department. My car was wrongfully repossessed, costing me additional fees. I have negative credit reporting to credit agencies due to late payments from November 2009 to date for monies that I don't owe.

I am having the same issue which is coolant leaking into the transmission. This is happening a lot. I have a friend who works for Nissan. He told me this occurs a lot but Nissan refuse to do anything about it. I had to replace the radiator twice and do a flush but once the trans gets coolant, it is just a matter of time until the transmission dies which is what happened to me.

The technician told me they should have replaced the transmission once the coolant went into it. Nissan refuse to assist me with the matter and this started when the Pathfinder was at 44,000 miles. Something has to be done. I had to pay $4500. to replace the transmission. I got stranded 280 miles away from home with my family.

I have the same problem as most of you. My car jerks when the first gear go to second (accelerating/decelerating). I totally support a lawsuit because these problems are factory and just like Toyota fixing their problems, Nissan should also do it. No more Nissan cars in my life!

I made a payment by check in November 2009. The check was presented to my bank as an ACH on November 24, 2009. On November 25, 2009, the same check was physically presented to my bank and cashed so that the payment of $500.00 was withdrawn from my account twice. I, of course, did not notice until I received my bank statement and went to balance it on December 21, 2009. I immediately called them the next day. I was told they would have to start an investigation and I fax whatever documentation I had.

I faxed it the very next day. I was also told that it would take 7 to 10 business days and with it being the holidays, I knew it would probably take longer. I waited until January 7, 2010 to call back. I was told nothing had been done and that no investigation had been started, but they would start one now and it would take 7 to 10 business days and would I re-fax my information because they didn't have it. To make a long story short, I have called a bunch of times, gotten absolutely no where and my money is just gone. They did not give it back and they did not apply it to my account. I'm still fighting to get my money back, so I can get rid of my Xterra and so I won't have to deal with this company again. I have lost $500.00.

After filing my complaint, I was contacted by a regional manager of Nissan named Nicole. She asked if I had any proof of maintenance on my car. I told her that I could get some of them (6 years of receipts). She assured me that whatever I had was fine. I just had to show that the car was maintained, and to fax in what I could. I was able to get a history of 14 oil changes from Penzoil alone, and four receipts from my mechanic, none of the oil changes exceeded the amount stated in the manufacturer's handbook!

But I was told that since the car was not under warranty and due to "insufficient maintenance" that it was my fault the engine needs to be replaced at under 75,000 miles! And they would not help out financially any cost! This is criminal! They know that their product is faulty! They do not want to fix it, and worse, they blame it on the customers! I've taken great care of all my cars! Never have I had to replace an engine after only 7 years! I am going to seek a consumer lawyer for help. How do I contact the class action law suit lawyers about this? Don't they know what Toyota is going through?

When my car stops for no reason in the middle of a busy intersection and almost causes accidents because of a cheap poorly built engine, that thousands of other year make and models have the same problems too, this is a major safety issue! This needs to be taken as a serious problem and needs to be addressed ASAP before somebody dies! I will never buy a Nissan ever again if they do not take actions to correct the problem! This is bad business! I want a new engine, or a safe car to drive! I have 3 kids that I will not drive around in the car with. It's too dangerous!

I received a phone call on my cell from a customer service rep stating that my lease payment was late. I told her this could not be true. She said, "Well, it is." And being that I do not pay the bill, I started to doubt my statement. Then I proceeded to tell her that the wife pays the bill and I would check with her. The rep replied, "Well, I suggest she calls back real soon; and oh, by the way, you have been late 1 - 90 day 3 - 60 day and 2 - 30 day." Then respectfully I told her "Now I know your information is totally incorrect." There is no way, and of course, she replied, "Well, this is what it is." Of course, her phone mannerism during this whole conversation was as pleasant as dealing with an arrogant disrespecting drunk in a bar.

I will say I had to really had to hold my composure, thinking well maybe I am wrong until I get all the facts. She gave me the phone number with a extension number. Then I talked to the wife, and we called this number and left countless messages with no response. Finally, we talked to another rep and another rep and another with the same answers but with a little more tact.

After countless hours putting together the "facts" to prove to this so-called corporation that they are wrong, I now after 2 months or so have a letter they sent stating in not so many words that they were wrong saying "We are able to confirm your account has been updated." That's all this so-called worldwide corporation has to say, and in this economic time, the way I see it ruins me. If anything could be done, it should be.

The last person I spoke to was Abdiel on 12/23/09 at12:15 pm. He said my truck is still in repossession status as "your account has been canceled. Once you pay the balance due, and then you start making you monthly $297.88 payment until paid off." Payoff is $8853.75.

I have made the additional payments for the balance due and still have a repossession man knocking on my front door. How can this be legal? Apparently, this is happening to more than just me. This is just poor business. With the economy the way it is, this should not be happening, especially when money is being paid on the account and received by Nissan.

My husband purchased a Nissan Maxima 2005 which, when we separated, he took with him. It appeared he had not been making the payments when he dropped he car off and stated that NMAC was coming to repossess. Immediately, I called to make payment arrangements to get car caught up. This was a very difficult and frustrating task. Eventually I reached a Ms. B. She stated I could make double payments for 6 months and the car would be current. It was also told to me that $13,000 was left on the car.

After 4 months of double payments, I called to explain that I would only be able to make a double payment because work was slow. At that point I was advised that because payment wasn't made within 30 days, I was set for repossession. Weird thing is I made a double payment 12/01 for December's payment and 12/30 for January. So as of December I was current until February. They were not willing to bend on this, they stated I promised double payment every month and there are 30 days in a month; therefore, I was in default. After being threatened, called names, and essentially talked to like I was substandard, an arrangement was made, but they were still adding repossession fees on the account.

Then it turns out after paying $13,000.00 called for payoff amount and a little less than $7,000.00 was still owed. They had misled me on the balance owed. Because you are not given statements or anything in writing, I was stuck. The only thing to do is pay it. Took a second job to get it paid. Sent them all the money generated by this second job and at the end still owing $2,000.00. I called to ask for one last arrangement. My second job assignment completed and would not have that extra money. Well, guess, you can guess.

Called and I am delinquent again. I've given them over $18,000.00 in a little over a year. The original loan was not to be paid off until July, but I'm delinquent. Supervision added payments subtracted from owed and decided that I was delinquent. I advised her to review payment history and she would see I have paid more than a monthly payment every month, so how was I delinquent? We have no rights; we have to pay what they tell us to and have to answer to no one.

I've purchased 7 Nissans and this one is my last. I have three children and they will not purchase Nissan. Let's start making companies accountable. Let's have laws protecting those who fall on hard times. I've clearly made an effort and have worked really hard to fulfill an obligation that my husband couldn't. Doesn't that count for something? After all they would not have collected what was owed if I hadn't. No used car sells for $20,000 at auction. This has been a huge amount of stress, which has affected my health. It is hard to feel comfortable going out to your car knowing you've done the right things and still be afraid your car is going to be gone. Also, to be talked to in such a way is just unnecessary and unforgivable.

I had been having this grinding with my brakes for at least a month or two, so since I have always had problems with my car from the first day I bought it. First, it was my tires, all of them has had a flat and has been plugged by Nissan except the 1 tire that I bought, whenever I would take my car in for routine check they gave me poor service. I always complained about the service I got from them, so I took my car to Dobbs and had my oil change and had them to look at my brakes and if they needed servicing to please do so. After they checked my brakes, they said that my brakes were fine that it was my master cylinder to take it back to the dealers.

I did gave them the work sheet from Dobbs, they look it over, checked the car and said that it was not my master cylinder and that my brakes were fine that it had a little over a half of pad on them, but my car kept right on grinding and making loud noises when I would brake until Friday, March 19, I was coming home from work and came to make a stop at a light and my brakes were not working which cause me to run into the back of an SUV and tear up the front end of my car. I only hit my head, my air bags did not deplored, my bumper, the hood radiator, air conditioner, grille, front lamps,head lamps, heater and fender.

In September of 2009, I surrendered my car Nissan Sentra 2008 to Kings Nissan located at Coney Island Ave. Brooklyn, NY 11235 1(718) in exchange for another Nissan car. My car was in perfect shape and nothing was missing. A few months later on Dec 08, 2009, I received a bill from Nissan Motor Acceptance co. for the amount of $197.22 and a day later on Dec 9 2009, I received another bill from Vital Recovery Services, Inc. 1(866)312-5580 in the amount of $741.57.

I tried to talk to both parties but no luck. They're talking about some dents that I did not have and missing keys that I surrendered to Kings Nissan and have paper work to prove it. I probably had some minor bumper scratches but it had to be covered by either Kings Nissan or Nissan Motor Acceptance co., because I received a letter from them saying I didn't have to pay anything for excess wear and tear ("We will pay it off no matter how much you owe") if you buy or lease another Nissan car which I did.

Now Nissan Motor Acceptance co is trying to tell me that they have nothing to do with Kings Nissan and they're saying that Kings Nissan is not working for them and it is my responsibility to make sure the car is in a good shape. How can I do that if I can neither lease nor surrender any car directly to Nissan Motor Acceptance, but must use some company "they don't work with"? If Kings Nissan failed to deliver the car in a good shape, why am I who being held responsible for it? Now, I have two bills. The original one was $197.22 and a say later my case was placed for collection with Vital Recovery and now it is $741.57

I recently relocated to Alabama from another state. To receive a tag and registration from Alabama I was informed that either I need to provide a clear title or have the holder of the title obtain an Alabama title. I called Nissan Motor Acceptance Corporation on March 2, 2010 to request this to occur and provided them with my new address and a fax number to the motor vehicle office in Decatur, Alabama.

I was informed the fulfillment of this request would take 3 to 6 days to occur. On March 12, 2010, the fax still had not arrived at the motor vehicle office so I called them again inquiring when the fax would be sent. This time, the individual indicated that it would take up to 30 days to have the information faxed and I told him that was unacceptable. I asked to the speak to a supervisor and was given the same runaround. In this day and age, I find it impossible that this request should and will take more than 30 days.

One irony is that I received my March loan statement within the 6 day time frame at my new address. A side issue certainly not intended to be a racial comment, is that two of the 3 individuals I talked to on the phone have a very heavy accent which caused me to constantly ask them to repeat, what they were saying. Nissan Motor Acceptance Corporation staff lied to me originally and because of their poor service, I now have a vehicle without the proper tag and registration within the time allowed by Alabama law.

I called them in November to see if I could get an extension for December, so I would have extra money for Christmas. They said of course. They said they would send me something to sign. I never received it! I forgot about it, because I never received any mail from the. So I thought it was okay. Then I got a call from them asking for a payment in January. I am crying and upset because I never received the paper. They got it straightened out, and so, I was cleared. They reported it 30 days past due on my credit report!

When I called them up, they said I should have read the second affidavit, because they stated on it that I will still be reported as 30 days past due! That is absurd! Their mistake, and I have to pay for it for the next 7 years! I didn't read the small print, because I didn't think they would screw me over! They did! Do not use NMAC! They suck, and they will rip you off!

Well, Nissan recall 2008 010 540,000 vehicle for brake and fuel gauge issue. My truck is 2005 with fuel gauge issue. They do not want to recall my truck that has the same issue of 2008 truck.

I totaled a 2009 Nissan Versa on January 22. Within a few weeks, my insurance company paid NMAC the pay-off for the total loss vehicle. The insurance company has been unable to pay me the balance because Nissan has not released the title. Nissan has had their money for over a month now, but I am still waiting. I've called multiple times, and everyone I speak with passes me around and no one can tell me where the title is. The accident created a lot of other expenses and I need the insurance money to pay off my bills.

Transmission went out. I took it to Nissan and they told me the radiator is faulty and leaked into the transmission. Googled the issue and a great deal of people are having the same issues. Nissan will not do anything about this.

I received a notice dated February 10, 2010, saying that I needed to pay $491.09 by Feb 20 or it would be sent to a collection agency. The letter was sent to #522 apartment. Mine is #5227. My lease on that car ended Aug 29, 2009 and I got a statement stating that I have fulfilled my obligation.

So I called them and was told that I owed property taxes for 2009. I said I had never paid for property taxes on a lease vehicle before so why was I now? I couldn't ever get a clear explanation except for the fact that I was sent two affidavits last year and never returned them. Since I didn't sign and return them, I owe property taxes on the lease I had. I asked to speak to a manager many times. I was told one would call me back but no one called.

I have said how can I be responsible for an affidavit which I never got in the mail? He said I should have called, but how would I even know that I needed to call? No manager will call and I apparently still owe the money. I will never lease with them again. They have horrible customer service especially when they didn't fix my data for my apartment correctly into their system. It is not my fault.

I also see that someone here had problems with Mike at NMAC collections. I have a 2006 Nissan 350z, my dream car. When I bought the car, I was coming out of a bad break up and needed a pick-me-up, and this car did that 100%. I paid $36,000 at 9.5 % interest through NMAC but at the time, I didn't care, I was making good bank. I had it for 3 years and two jobs. I started to fall behind as the economy buckled and my commissions dwindled atop my salary. My $723.00 a month payment was too much and I was about a month behind for 5 months. I lost my job, collected unemployment, and decided to move to the East from CA. The whole time, I would stay in full contact with NMAC and every week, I would make payments of 100-450 dollars.

After establishing here in NJ, I again contacted NMAC and informed them of my payment process and how I would be getting caught up in a month or two. On Friday, I made 2 payments and talked to a lady who said, "Your account is fine and thank you for making your payments, we understand your struggle, just keep us fully informed and you have no worries!" On Monday, I walked out to an empty lot and my car was repossessed! Fire ran through my veins and I'll spare you the long story but then after talking to Mike at NMAC, he also dangled the dollar factor over me and maliciously played with my emotions and well being. I scrambled and borrowed dollars to get my car back from repossession and then I wrote, called and faxed NMAC 18 letters of complaints about their due process and malicious activity but I got zero responses. I called NMAC in India/Texas and talked to everyone I could but to no avail.

F for Nissan and its whole staff of unprofessionals. I understand that I had a debt to pay and I was and will take care of it. But what they do and did was predatory and malicious. After 1 week, Mike called me back demanding more dollars and if I didn't pay right now, that he is sending the repossessed unit and for me not to leave town or he will file a criminal case against me. This guy must have super bad karma.

Everyone at NMAC will tell me a different story whether it be I'm fine and up to date or the car is out for repossession. They make me sick and I wish I could sue them since I am now paranoid and anxiety runs through me at night just thinking that they are such tricksters. My credit sucks now due to the 1st repossession. I can't re-finance, I can't trade in, and I can't do anything other than sit and scratch together my funds each month to avoid this anguish and stress.

Even last week, he called me to tell me that he had already put my car again out for repossession, 24 days late and that same day, I paid my balance. I never want to hear or talk to this guy again. I park my car far away and in the dark just so I feel a little better when I sleep. I am on time with my payments now but it's painful. Mike told me that he "has it out for me!" and "couldn't wait for it to go past due again!" I mean, is this even legal? I would love to take him and NMAC to court and press charges. I have paid 37 months at $723.00 for almost 27 grand and owe about 20 grand still. I would love to see NMAC go belly up and go back to Japan and never hear from them again. I love my 350z but despise NMAC. Sorry if that is brutal but you should hear my recorded calls from NMAC collections and how they toy with me.

I paid $600.00 for gas tank to be dropped and fuel sensor replaced because the fuel light was always on empty, and the DTE (distance till Empty) indicator stopped working and just flashed. The fuel gauge would go from half full to empty in a matter 5 minutes from starting vehicle. The difference between my experience and the rest I have read is that I had a gum out service performed at Wal-Mart for $40.00, and exactly 10 minutes and 7 miles later the fuel indicator light came on and the DTE stopped working.

Four months later I have a foul egg smell coming from exhaust .Nissan Dealer recommends air induction service because error code shows problem with catalytic convertors, which if they need to be replaced will be $3,980.00 because the manifold would have to be replaced as well. So did anyone else start having the fuel issues after having a gum out service or was mine a time fluke? It's expensive repair if the catalytic convertor needs to be replaced.

It's about dealer part only. I went to Firestone auto shop to get my pathfinder catalytic converter replaced. I went ahead and left it there finding out later on that the part that I needed is dealer part only, which means it can only be bought only with the dealer. The problem is it's 900 dollars and I needed two. I feel that they're overpriced with labor and all it's going to go up $2300, that's with labor at Firestone. I can't imagine if I went and go to a Nissan dealer, it would probably cost more. Hope you guys shed some light on this. Thank you.

Overpaid property tax by $297. Requested refund and received $179 back with no explanation to the shortage.

In October 2008 we contacted NMAC and told them we were filing for chapter 7. We asked about what we needed to do to reaffirm our lease. NMAC said just keep making your payments. We made every payment on time, never late. We have had many loans/leases through NMAC over the years and have always paid as agreed. We would like this negative report removed or reversed from Equifax, Experian, and Transunion. This negative error on NMAC's part has caused problems with re-establishing credit, employment, and insurance, not to mention the stress that is involved. Our credit report for over 20 years has been usually over 700 beacons; due to some unfortunate events we had to file chapter 7. We would like this matter corrected a.s.a.p. I would like to be contacted via e-mail and by phone.

When I called NMAC, they admitted to the error on their part and said they would contact CA DMV and pay the fees and follow up with me when that was done as I mentioned it was urgent because of the temporary WA registration. I did not hear back from anyone.

I called NMAC again, only to get hung up on twice. No one tried to call me back! Finally, I got a hold of another customer service, whom after explaining the circumstances, had to transfer me to supervisor. My notes have this information, as far as I know. The supervisor apologized for the wrong info another rep told me who would take care of my problem. Supervisor said they cannot, it's our of their hands because they do not have ownership any longer.

I still don't have my title and am highly frustrated that NMAC won't take any responsibility for this mistake. After the amount of money I poured into this company, once I paid off, they hardly would speak to me on the phone. I am looking into taking this a step further legally. As I have fully paid for a vehicle yet, do not have a title from NMAC. Thank you reading this.

I called NMAC, and spoke with Richard, who advised that the repairs were not up to their standards, as the repairs were not done at the dealership. I assured Richard that there was no damage to the vehicle. He advised that I could get a re-inspection and that he would accept the lower of the two estimates. I wanted to challenge the inspection, however the car had since been moved from NY to Georgia. I assured him, I was not paying the invoice, and would look to take them to arbitration in NY, pursuant to the terms of the lease.

A week later, NMAC lowered the invoice down to $534, which would have been further reduced to $34, when they factor in the $500 "Nissan Owner Loyalty Waiver", but as a matter of principle, refused to pay. I then sought the help of State Farm Insurance, who went out and re-inspected the vehicle. Their appraiser went to look at the vehicle which was sitting in the lot at an auto auction. The re-inspection came back with a zero dollar estimate for repairs. I'm sending that zero dollar estimate off to NMAC, with a copy of this complaint. Has anybody else experienced this sort of attempted extortion?

Fuel Sending Unit is broken

In August 2005, I purchased a Nissian Sentra, and maintained on-time payments for two years with very little difficulty, However in 2007 things had gotten a little harder for me financially so I enlisted into the military, but prior to; I informed Nissan that I required a few months of deferred payments. To my knowledge they had obliged me, everything was okay, that is until my return from training.

I had not receieved any correspondence from them stating that I was still being charged every month, but knowing that I had monthly car notes to take care of I called to set up a payment system where the funds could be debited from my account. Everything was set up(so i thought, once again).

As I entered into my first command I had a "feeling" that something was not right and due to being stationed on a ship, we were on deployment when I made a call to check on things and that's when I was slapped with almost $4,000 in charges, I do not know what happened between the few months but I knew it was not right. However, because I wanted to resolve the issue I began sending money orders every day while on deployment; it was very stressful because no matter how many payments I was making it wasn't enough and being that I was across the country I could not deal with them directly and they began harrassing my family so I eventually told NMAC where the car was to go pick it up.

This was early 2008, I still had every intention of paying or at least settling with them, but they told me it was all or nothing. Being that I was later discharged(medically)from the military I was unemployed with no means of income at the time I could not make the payment in full, so as a result I was threatened with a lawsuit and I had not heard anything back from NMAC until a couple of weeks ago(almost a year later). Saying that they have a case against my step-father (listed buyer) and myself.

So again to resolve this issue I agreed to pay $100 a month for the next six months, however I feel that I am at a lost because I am paying for a vehicle I do not have, and could have maintain had NMAC not caused so much trouble. Currently, I started working 2 months ago and I ride public transportation. The weather is bad for my health and its a daily struggle trying to start over with a repossession on my credit.

I have had nothing but problems with these people who have now mistakenly dinged our credit twice. They mess up just about every payment I make and I am constantly getting phone calls at 8 p.m telling me I am more than 30 days past due but of course they are about to close so there is nobody there to talk to. I have had problems every month for a year now and have had it with the non english speaking people in India. I have tried mailing in payments, automatic payments and payments over the phone. NOTHING seems to work. They have lost my payments, posted them to the wrong accounts, and others they have no record of at all but my bank does. Funny?

I was awaken out of my sleep by my brother telling me that my car was not outside.I thought someone had stolen it because it was no reason for me to think that it was repossed.I then called the nissan office and that's when all my agony started.I spoke with greg who told me that they had repossed my car due to lack of payment,I explained to greg that my job closed down which at the time I was working at circuit city,I then explained to greg that I have a job now and that I had receive no letter informing me my car was in repossetion.I infact received a letter thankng me for my nov 5, payment and my nexted payment of 1200 was due dec 15,2009.He implied that i could pay them the 1800 dollars to get the car out of repossetion and rudely hung up the phone.

I then called back amd spoke with mike, he was also unprofessional,very rude.I then asked him was it anyone I could talk with that could help me get my car,he replied the only way you can get your car is if you have 15,000 to pay it off.I was shocked now it has went from 1800 to 15,000.I asked for a supervisor or somone over him.He said they all wil tell you the same,I was then connected to Walter the worst of them all.Walter tells me why am I wasting time and why should they give me my car back so I can continue to pay late.He said the best thing for me to do is to get the money or try to refinace the car.I then asked was it anyone over him, the ceo or president,he replied he is in japan and has bigger things to deal with than me.Now I have no car and my job is at risk, from no tranportation to get there.I felt that they did not work with me and really did not care.I remember months ago when the jobs of the nissan corporation was at risk and the goverment had to help them out

Now Im one of the latest in a long list of people being screwed by Nissan Motor Acceptance Company (NMAC), the finance arm behind Nissan and Infiniti. You see, I made the unfortunate mistake of leasing an Infiniti from Holman Infiniti in Maple Shade, NJ. I loved the car and enjoyed driving it for three years, during which time I took pristine care of it, performed all scheduled maintenance, installed four brand new tires, and even had it professionally detailed once a year. Now the lease term is up, so I contacted NMAC who sent an inspector to my home to check for excessive wear and tear. The inspector found a few light scratches in the rear bumper, a curb scrape on one wheel, and a 1/2 crack in a plastic stiffener under the front bumper that is in such a nondescript location it was not even painted.

Furthermore, the crack was leftover from repair work that was done, by Holman Infiniti themselves a few months ago. I never concerned myself with the crack as it was minor and had no impact on the car functionally nor cosmetically. The inspector informed me that I had to get these items corrected or I would be charged $864 for them when I return the car. While I believed these items were well within normal wear and tear for a three year old car, I obliged and brought the car to a local body shop. They buffed the scratches, smoothed the scrape in the wheel, and plastic welded the small crack in the stiffener.

I then called NMAC for a re-inspection and much to my disbelief, they informed me that none of the repairs were done to their satisfaction and I still owed $864! Effectively, if I didnt pay them the money to fix it, it would never be fixed good enough. So I have to pay for repairs that were already completed for a car that we all know is going straight to lease auction and will never actually get (re)repaired anyway! This was a week ago and I have since been trying to get someone, anyone, at Nissan or Infiniti to be reasonable, but I have been stonewalled the entire way. Even the manager, Dexter, at Holman Infiniti was apparently trained to play the game. He looked at the car himself, feigned support, and offered to contact NMAC on my behalf.

He then informed me, they said no, theres nothing I can do. I asked him about the crack left over by his body shop and he agreed to talk to them on my behalf as well, but then gave me the same rehearsed answer, they said no, theres nothing I can do. I did some additional research on what my options were and found that I am certainly not alone. In fact, the Consumer Affairs website has an entire section dedicated to complaints about NMAC leased vehicle returns! www.consumeraffairs.com/automotive/nissan_lease.html. The stories details vary, but the net result is always the same. NMAC routinely finds hundreds or thousands of dollars worth of excessive wear and tear on just about every car they get back, no matter what the condition. Even cars with clean inspection reports get invoiced for damage not initially found by the inspector.

In one case, they caused the damage themselves once the car was back on their lot by backing a truck into it and then told the leaser they were responsible for it! They provide no means of disputing these fraudulent claims and then strong arm the consumers into paying by threatening collection actions against them, leaving the poor consumers no choice. There are even accounts where they agreed to reduce the amount due, but then still placed a write-off of the difference on the customers credit! This is nothing less than fraud and racketeering against consumers who have little means or recourse to fight it. And this is not the full extent of Nissan Motors aggressive bullying tactics.

Catalyst material sucked back into exhaust chamber causing damage. Engine had to be rebuilt around 120k. major emissions issues ever since.

I had to replace a gas sensor in gas tank,replased front drive shaft, computer module ,engine light on saying my catlitic converter is going up, and having a problem with my transmission.I have noticed a lot of other people having the same problem. The same day I was getting my truck fixed I noticed another nission truck being fixed for the same reason.( the computer module) his would'nt start and mind would start then not run and left me broke down till I got it started and made it into the shop. Over 1000.00 dollars not including the the cost of a rent a car.The engine light is still on and my transmission is getting worse. Need to bring it back in but afraid of what it's going to cost.

On Otober 12, 2009, Me and my fiance was purchasing a car at this store. Due to the fact that i was at the time employed there i was told i would be discounted to employee pricing. I was told i could buy the car $800 above invoice and at the buy rate which was 10.99%, that what me and the general manager agreed on. once i got in the finane office the manager there tried boosting the interest rate up to 13.99% at that time i said to him that the GM gave me #'s which he would sell the car for.

The next day i was called in the managers office where me an a manager came to a final agreement above what we agree on 11.99% $500 above invoice. we went in the office signed and took the car home. the next day at work i got a call from the GM telling me to bring the [expletive] car bak, he's not selling the Car for that, he send someone to my fiancee job to pick the car up inturn leaving her stranded at work. after that they call the banks and told lies about her work situation to make it difficult for her to buy a ar elsewhere.

we went to conyers nissan to buy and nissan motor acceptance was told she doesn't work and other lies I was fired and embarrassed in front of my co-worker after working for the company for 3 years. i was approached in a manner the was almost mobster like were his tone and anger forced me to protect myself verbelly from his rage. because of Sams greed, Lies to the bank, and disrespect towards me and my family i am considering letting a Law take a look at this situation.

i tried to walk away a get a Car elsewhere which after numerious calls to prove we was telling the truth and they were the one's making false statements the bank finally approved the loan. I lost my job which i enjoyed, emotional stress going back and forth with the banks, embarrassment, defamation saying i made up info to get my fiancee financed. ext. Please tell me what sould i do.

At the end of my lease, an inspection (from an outside company) was performed and he produced an "Itemized Wear and Use" report. One of the items on the report was incorrectly stated. He claims the paint was chipped when the paint was ACTUALLY corroded. It was concluded that the corrosion was do to a defect in the paint by the Nissan Dealer in Smithtown, NY. However, they claimed they could not do anything about it. They claimed that I needed to call the 800 number and that the nissan corporate office needed to make that decision. The Nissan corporate office said the inspector's report was final and they wouldn't do anything about it. This charge is completely bogus and inaccurate. I have multiple photos to support this issue and it shows that it's clearly corroded from a defect in the paint (that is covered under the warranty). An overcharge of 160.00 .... Total payment requested by Nissan is $330.20. I would like a credit of $160.00 (the disputed amount) and then I will pay the remaining balance in full ($170.20)

i mailed in a check for car payment on the Oct. 1 for the October car payment that is due on october 4th. On around Oct. 13 i noticed they haven't drafted the payment yet, so i called nissan motor acceptance corp to find out what happened. the service representative told me that they haven't receive the payment, then he suggested it would be better to make the payment now over the phone to avoid being reported to the credit bureau. Then i asked him if later on they receive the check that i mailed, will they draft the money from my bank account again? he guaranteed that i will not be drafted until november, I believed him and i made the payment over the phone.

Later on i found out that my bank account went negative because nissan charged the car payment twice, I realized that it must be the check that i sent in mail, and my bank charged me $39 for nsf. I called them up and told them what the previous representative guaranteed me, and wanted them to either draft one of the payment back to my bank account or pay me the $39 the bank charged me. They said that what the representative told me last time was that they're going to apply the payment for the month of november, but they're going to draft any payment as soon as they receive them. I think this is ridiculous, a big company like them playing "word games" with customers, and risking their reputation for just $39? It's nonsense!

My husband died in May, 2009. I decided to sell his car in July and advertised it on CraigsList. Meanwhile, I sent the final payoff to Nissan Motor Acceptance (NMA) with a cover letter explaining that I was including, for their convenience, a pre-paid return UPS envelope with my name care of the address of my employer. I explained in the letter that UPS would not deliver to my home address during the day without my signature.

NMA then issued the title to my car - not to me - but to the company for which I work. Meanwhile, I received one only fair offer for the car during the two months in which it was on CraigsList. I accepted the offer, but transfer of title would be delayed because of NMA's error. The prospective buyers were getting "cold feet" and, to help me, my employer took half a day from his busy schedule at the office to go with me to the Department of Motor Vehicles to attempt to correct the papers and sign over the vehicle.

Throughout, NMA's Legal Department was unsympathic. During this time, I faxed two letters to Carlos G., Chairman, President & CEO of Nissan in Japan explaining the situation and asking him to intercede on my behalf - to get the title corrected. Finally, I received an offer of $100 (which became $200) from Nissan for my trouble. It is finally over; I have sold the car, accepted the $200 and will stay away from all Nissan products permanently.

Some 6 weeks later I am getting notice of damages including the back bumper which had been refinished.

Then received an additional bill for $545 which listed the same damages. called and they told me I had almost $1100 in damages listed on the Vehicle Condition Report which I never received. They also commented it was all my fault for not having the car pre-inspected. Later I finally received the Condition report. The damages listed were a whole litany of dents and dings which were not there when I turned the vehicle in. I sent a detailed letter to Corp in Dallas, TX of all the turn of events asking for re-evaluation. Even included the receipt for repairs to the back bumper.

After two weeks they sent a form letter with no signature. In essence it said NO consideration whatsoever. I understand they have a gotcha on me as I did not read the fine print on the lease about pre-inspection but don't you think the dealer has some responsibility to give me a heads up on this? I and many friends have been involved in 10s of leases previously and have never been treated like this. Nor have my friends.

We had a flood incident with our 2007 Nissan Maxima. The dealer who serviced the car, Nissan of Turnersville, NJ has been EXCELLENT in keeping us informed of the repair job. The appraisal company, National Appraisal of Plymouth Meeting, PA has been EXCELLENT in responding to our needs. The leasing company, Nissan Motor Acceptance Corp. (NMAC) has been UNRESPONSIVE and detrimental to the speedy repair of our car. I was instructed to send the insurance check to NMAC along with copies of the repair order and appraisal estimate. They would then endorse the check and send it back to me. As I did not have these documents I included the name and address of the dealer and appraisal company so they could arrange for the copies. Several days went by and I called to see if NMAC had received the check. They said they did but they had no way of contacting the dealer or appraiser to get copies of the documents. They said I was talking to India and they wouldn't release the check until I had arranged for the copies. When were they going to tell me they had no way of arranging for the copies? I have never heard of a business having no way of calling or faxing! Amazing! Bottom line is I will NEVER do business with NMAC again.

I will never finance a vehicle through Nissan Motor Acceptance Corporation again. I set my account up to have my monthly auto loan payment deducted from my checking account on the 15th of the month. On August 17th, I noticed that the amount had not been deducted nor applied to my account so I contact NMAC who has their customer service representative service in India. I asked the representative about the automatic deduction and she stated that it was scheduled to be effective September 15th so I would need to go ahead an pay online or via telephone. So as to not make my account past due, I went to their Bill Matrix site and paid a $5.00 service fee to have the payment made out of my checking account. On August 18th, I looked online at my account again and there were two debits for $749 each. One was from Bill Matrix and the other was from NMAC.

I called customer service in India back again and they said that they made a mistake and that it DID come out on August 15th, but that the good news is, I wouldn't owe another payment until October 15th. I told them that I wanted a refund of one of the payments to which they told me they couldn't do that until the payment officially deducted from my checking account. When I tried to explain to them that having 2 payments come out of my account could result in my account being overdrawn, they stated that if there wasn't enough money in the account, that it would just be declined and sent back to NMAC. I was so frustrated after this being my second time on the phone dealing with this that I hung up. I immediately cancelled my automatic bill pay deduction with NMAC because clearly they don't know what they are doing.

The next day, I call NMAC back and said I wanted one of the payments refunded to me. I was informed that it would take 3-5 business days to process and I would receive a check in the mail. It has now been 10 business days, no check, and my account is still showing two payments and a due date of October 15th. It is clear to me that NMAC has no intention of refunding a payment. I do not have the energy to deal with them anymore. I am frustrated that Nissan has made the decision to outsource their customer service to India, and has clearly not properly trained its associates. I will NEVER go through NMAC again and will never again buy a Nissan vehicle.

My check engine soon light keeps coming on. I changed the crankshaft sensor and the speed sensor several times, but light still remains on. Car cuts off at traffic lights, very dangerous situation.

I was late with my lease payments.n When I took the lease I was in well over my head, but took it, due to medical needs. I have congestive hbeart failure and I am scheduled for heart surgery within the coming weeks. My issue is,I payed Nissan as inastructed, but find that my car has been towed to another State. It has been towed to an island that the average person cannot travel to, nor do they choose to do so. I have payed Nisan, but cannot get my car, even though when I fist contascted them, they stated my car as all cars, was taken to a nearby location. This was a lie and a cheat. Now they will also be charging exuberant fees for storage fee. Does a car company have the right to leave a person with a heart problem in this situation?

I put my car into the service center and the car stayed there for 18 days. I was forced to rent a car for those days. Ialso had contact with Nissan Comsumer Affairs (justin) of which was a horrible experience. Due to the lack of communication between those people I suffered a financial situation and feel that I should be compensated in some fashion.

I received 2 voice messages from NMAC on Monday, 8/10/09 in regards to contacting them and coming up with a payment solution. One @ home and one @ my job. In addition I received a letter stating I had to contact NMAC because I was behind with May 2009 payment. I fell alittle behind because I suffered a massive heart attack last year and medical bills took it's toll on me.

I called on Tuesday, 8/12 to make a payment by Friday, 8/14. I was given the run-around. My truck was not scheduled for repossession yet as per the NMAC's representative. NMAC would not accept payment on the 14th and insisted I make a payment of $540 by the end of 8/11. Mind you, I am at work!

The last time I spoke to a NMAC rep was on 8/11 @ approx. 4:30pm. On Wednesday, 8/12 @ 4:00am my vehicle was being repossesed. The tow truck rang my bell. When I called NMAC @ 9:00am on the 12th the payemnt was now $1000+. The whole process of being repo was unnecessary and unprofessional.

To make a long story short... this incident was uncalled for and very unprofessional. Is this the solution that NMAC came up with? In addition, to paying Nissan $1000, I asked several times if there were any additional payments I needed to know about and was told "NO" by several reps from Nissan. When I got to the towing place I had to come up with an additonal $75. $25 for each day of inpoundment.

From August 12 - 14 (car was inpounded @ 4:00am) I picked up the vehicle @ 10:00am, when the towing company opened. Why was I charged for 3 days when it was there for only 2? The would not release my vehicle until I paid. I financed the car in 2005 and had a very good payment history with NMAC. This is my last year of paying my truck off. I do not know why I was subjected to this kind of treatment. I feel my civil and constitional rights were violated.

I purchassed a new 2006 nissan armada from performance nissan in duarte ca. at 38,000 miles the armada has been in for major service 10 times. from a time period starting om 5-30-2008 to todays current date. I have had the radiator replaced, battery,radiator fan & motor,NO BRAKES! VDC reprogramed, fuel pump,A/C condensor replcaced, NO BRAKES AGAIN! Master vaccum assy replaced, front bumper replaced due to no brakes, exhaust manifold leak and I just took my family on vacation to las vegas and found out my cruise control is not working we also reported a speedometer problem but nissan could not find any thing wrong.

I have all my service receipts and a spreadsheet with all the above breakdowns, I am currently working with nissan to see what they wlll do for me. I have 3 children and my wife is the primary driver of the armada I donot want the armada any more it is NOT SAFE! I had to purchase this 2006 armada because the 2005 armada I bought from performance nissan had a safety belt breakdown only 3 WEEKS after I bought it. The dealer had to lemon law it and had me pick another armada from his lot. This is not a safe car I have a file # with nissan. Please help us we are making our monthly payments and feel taken advantage of.

Wrote two letters re: Nissan Antima. No response from Consumer Affairs!! Received card for my feedback -- you gotta be kidden -- ever try to respond to anything on your NissanConsumerAffairs pages? I think that you guys are beginning to believe your own advertising, and that's dangerous.

The "valued customer" statement is getting a little worn out.

We purchased a 2003 used Nissan Altima in September 2006. After a month the car started shutting off at the traffic lights. We brought the car to Team Nissan of Lithia Springs dealership they serviced the car and replaced a head gasket, we had to pay for the service, at this point we asked to be put into a car more reliable for the same amount of 15,000, they told no.

The next month or so the car did the same thing shutting of the at the light and was not running well. We again took the car back to the dealership and explained to that this car is giving us serious problems, on of the dealers came outside to our car and said to us"Do ya'll have gap insurance?" We told him yes. He then proceeded to tell that we may need to go ahead and blow up the car. We told we can't do that we just wanted them to put us to something else. We left the car at the service center while they put us in a car of the lot, we also had to pay for them to look at it.

Well the car kept on giving us problems, we ended up taking the car to a NAPA auto shop after the car started to give us more problems, we had to pay over 600 dollars in repairs for sensors and other things. We were unable to get to work like we would, taking the bus and getting this car repair became very stressful and very expensive.

We received the CArfax four months of having the car. The carfax stated the car was from a flood area in New Orleans, it was in serious rear ended accident. We decided to take the car to Carmax to get into something different, we it was appraised the guy told us that this car had extensive Mechanical and Frame work to it. We were devastated. Your first car, we got ripped off.

Before having the car for a year, while driving on the highway the engine blew out. The next day we had the car towed the dearship. They told us they'll put in a new engine for 3000 dollars which we did not have. We stop paying on a we esscentually did not did use. During all this we keep intouch with Nissan bout all they could tell me was that I purchased the car so I have to pay for it. Now I have this 1400 car on my credit that needs to be removed. We've spoken to managers after manager but no avail.

head gasket needed replacement along with machining to head. emission control valve needed replacement. engine oil leeking internally through exhaust ruining catalytic converter leading to lack of power. engine replacement is needed. due to internal oil leak engine needs replacement or work that costs too much to fix also ruining catalytic converter aqnd exhaust assembly.

I purchased a vehicle from a private seller, and when i purchased this vehicle the title was clean with no liens on the title. I registered the vehicle, received my plates and had the car insured and within a month my car was repossessed because according to Nissan it had a lien on the vehicle. The lien was from the original owner, and once I got a CARFAX and a VIN check, the title had been transferred twice before I transferred the title under my name. I also would like to add that when I got VIN check from the DMV, it states that the lien was closed 4 month before the title was under my name. What can I do to get my car back?

I leased a car with Nissan for 42 months. I was paying for insurance which I cancelled a month later. They told me that almost at the end of my payment, I should stop payment, which was about 3 months before the end of the lease, if I am buying the car. Almost at the end, I wrote a letter which they did not reply back, problem number one. Secondly, I keep calling them about information on what to do about the car, no one has given me the right information. On 5-17-09, I went to Nissan on Route 22 in New Jersey. They called the bank, the bank told them that my payoff was $19,950 so I took the paper to my credit union. The credit union keeps calling them for additional information. It took them about 3 weeks to fax the paper and the actual total, like they said, it was higher than what was given at first. I need the difference from my lease. Nissan service is zero. The supervisor needs more training; they do not know how to speak with a customer. The lady was so rude. My credit score went down more. My payoff amount went high because they did not respond to me on time. I cannot have a low interest rate because of Nissan.

I purchased my 3rd Nissan and my credit was in the top tier. Due to the housing slump then the crash, I found myself 2 payments behind. In 11-07 & 12-07, I called the Motor acceptance who responded that they would place my two payments at the end of the contract. They faxed me a copy of the amended contract with a pay off date of 10-11. I then made timely payments for the next 14 months, believing in the integrity of Nissan. I felt secure in making monthly payments for 14 months, at which time they repossessed my SUV. Their answer to accepting my 14 months of $500.00 was credited for late charges and interest, which they will not give me a breakdown of exact rates, and nothing toward the principal. I do feel that some Nissan employee has lied to their supervisor to cover their mistake.

I have purchased 2 vehicles through NMAC. The first time, I did not have a problem. But the second time, it has been nothing but a headache. I was paying my payment on time with my checking account and everything was good, but when I changed to Bank of America and wanted to use my debit card to pay my bill, that was when the trouble began. I paid two months with my debit card and when I received my monthly payment, the balance did not show my payments and I had late fees. I quickly called NMAC and they said they were going to look into it. After two weeks, I called again and they told me they don't accept Bank of America as a form of payment. I don't see why they could not share this with me after the first attempt. They said they were going to fix the negative remarks on my account and never have. NMAC is a very frustrating company to deal with. None of the customer service representatives speak English either.

This should be listed under scams, as I feel that is what happened. My SUV was really stolen from me and there is very little I can do at this point except advertise the circumstances that created this egregious act by Nissan Corp. My husband is a real estate salesman, and with the down of the housing market, we were two months behind with our payment. My husband calls the Nissan Automotive Acceptance Corp. who amended my original contract placing the two missed payments at the end of the contract, extending it to 10/13/2011. I made timely payments on my car loan until they repossess the SUV a full (1) year later, telling me that all my payments went to paying for the late charges and interest on the late charges. They gave no mention of the amended contract or that the two late payments were placed at the end of the contract. I have all the docs for this and copies of my payments.

I would like to add that this was my 3rd Nissan and because of my good record with Nissan I was in the higher preferred loan. There has been no response from Nissan Motor Acceptance regarding my claim or docs, nor have they given me a breakdown of the amount they are charging for late fees or interest, now they have sent me a bill for $8,000, a request to call them to keep the lines of communication open but they seem unwilling to put anything in writing leaving a paper trail.

In Texas, "if your creditor has agreed to accept your late payment or to change your payment date, the terms of your original contract may no longer apply, such a change in your credit contract may be made orally, in writing, or sometimes by the creditor's repeated acceptance of late payments without complaint. " There are other consumer laws that apply.

How have I been hurt? That is a good question, I am a 72 yr old grandmother, with congestive heart failure, COPD, and have been violated by Nissan, the stress of this violation, the unwarranted lies from Nissan is one that has physical ramification.

My father passed away and I called to report this to Nissan as he had a leased car. They said they could transfer the lease to my mom's name and they would send the paperwork but they need a copy of the death certificate which was faxed to them on May 22, 2009.

They mentioned it would take a few weeks to receive the paperwork. Three weeks later, my husband called and got into a bit of a conversational battle. I called back and they couldn't tell me anything due to privacy issues. That's fine but they couldn't tell me if they received the fax of the death certificate. They only mentioned that they will call me or contact me when they processed the paperwork and that the process takes time and hung up on me.

I clearly mentioned that maybe I'm not explaining my question accurately. My question was simply that since I don't know whether they received the fax, that they may not call me. Even though the info was reported to them, they haven't called either. Currently, my mom and I are driving a car that isn't leased by any of us and I can't get a customer service representative to spend a few minutes to help clarify my question.

I bought a new Nissan Versa sedan in 2008 from Cox Nissan. The windshield cracked on the driver's side at 7895 miles. I began reading on the forums, Edmunds, etc., that many Versa windshields are cracking on the driver's side around 8000 miles. I contacted Nissan and told them about it. They told me that since Cox Nissan is gone, to bring the car to any local Nissan dealer.

I called Central Avenue Nissan and told them about the cracked windshield. They gave me an appointment for June 11, today. I brought the car there. Not only did they not have any appointment for me in their computer, they said they are not responsible for the windshield cracking. They said they will fix it, but it will cost me $655 plus tax. If you read the forums, one Versa owner is on his fourth windshield. I am paying off this Versa in monthly installments and cannot afford to pay for what is clearly a manufacturing defect in Nissan's Versa cars. Please help me go after Nissan.

My car was repossessed on or about May 21, so I tried to contact the company to let them know that I had wanted the car back. I was never informed that I had a 10 day grace period to pay the amount due. When I tried to contact the company again, they then informed me that I only had 2 days left to pay. I'm trying to save the money so that I can retrieve the car back. I was out of work for some time of the months prior to the company taking the car. I showed promise in payment leading up to date. I spoke with a rep about the situation and made a payment plan with them. I made 2 ($500.00) payments and I would like to keep the car and making the payments. If possible, I would like to be set up with another payment plan so that this situation can be rectified as soon as possible.

Google search shows a posting for Nissan Motor Acceptance Corporation in Torrance, CA, with the phone number for Nissin International Transport. I tried contacting Google but, because the account was set up by Nissan, I was not able to have the posting corrected. For the last two weeks, I have called various numbers to try to contact Nissan Motor Acceptance to try to find someone to help. I invariably end up on the phone with a representative who speaks in heavily accented English and passes me to another department where I wait on hold until I have to give up or I just get cut off. I have also tried to contact Nissan by e-mail but the e-mailed response was that I had to call one of the numbers that I had already tried.

Nissin gets a dozen or so calls a day that were intended for Nissan. People calling for Nissan generally become angry that they have not reached the company that they intended and do not stop to think that it is not Nissin's fault that Nissan's posting is incorrect. This has proven to be disruptive and upsetting and we would like it to stop.

I had a 39-month lease and transferred the lease to a second party six months before the lease was due. The lease fulfillment was up in April '09. The people who I transferred the lease to decided to extended the lease beyond the 39-month period. I did not have any say or authorization in the extension. My legal obligation of the contract is fulfilled.

As a result of the second party extending the lease, my credit report is still showing an open account. My name should be completely removed from the lease since I fulfilled my signed contract of the 39-month lease. The fact that the second party decided to extend the lease is beyond my control or authorization. This issue should not be showing up on my credit report as an obligation. Fortunately, the second party is paying on time and there are no late issues.

I contacted Nissan to discuss why I was receiving collection calls when there was a deferment on my payments. I was transferred to Customer Service in India. I could not understand the person in India and they were very rude. I will be very honest, I am shocked with the unemployment numbers and the economy the way it is, that Nissan has elected to outsource their customer service to India. I think it is a very poor choice on their part.

At any rate, I asked to be transferred to the US because I did not feel the person was providing me with the service I needed. I held thirty minutes on my cell phone and was finally transferred to a supervisor in the Dallas office named Ronnie. Ronnie stated Nissan never received the signed deferment. I had him fax the form again. I immediately signed it and faxed it back. The collection calls never stopped. Then I received a Notice of Acceleration of my loan. I was furious!

Honestly, I was extremely upset, after 20 minutes of going back and forth, knowing there was a supervisor I could speak to, I was finally transferred to a supervisor. The supervisor stated she would email the correct department notifying them to contact me the following morning. At that point, the supervisor confirmed my call back numbers from the file she had pulled up on her computer. I asked how she was able to do that, I understood they did not have access to my files. She said she could see my file however; she could not make notes in the file because the file had been transferred to another department. Again I was lied to.

W. Nichols, Supervisor contacted me early the next morning and said Nissan never received the deferment. I signed and faxed back the deferment back for the third time! I requested that my credit be fixed. I called multiple times to confirm the fax was received, but was never able to contact Mr. Nichols again. In addition, I faxed a note to him to call me and confirm the fax was received. I could not reach him and he did not call me back.

Today, 12/18/08, I called W. Nichols to make sure Nissan was fixing my credit report. Mr. Nichols said he received the fax, but I would have to contact Customer Service to fix the credit reporting issue. He transferred me to Customer Service and a representative from India answered. He asked me is when I first contacted Nissan about the deferment and I told him October. He said; Hold on, I will look up when you first called. Again, I was completely shocked and infuriated at the way I was treated, so I hung up.

I called W. Nichols again. he did not answer. I transferred to someone taking his calls and was told I had to talk to Customer Service in India. I told the person in Dallas that I refused to speak to another Indian representative and I was fed up. I informed him I would escalate this to someone in Nissan that can actually help me, as well as lodge a complaint against Nissan with the BBB. His response was: OK.

My account is reporting past due on my credit report, my FICO score has been affected; the rep lied to me when he said there were no supervisors available, but after 20 minutes of arguing the point, I was transferred to a supervisor. Moreover, today, the India rep asked me a direct question, I answered, and then was told they would look it up and see as if I would lie!

I am truly appalled at the way my account has been handled after being an excellent customer with a stellar payment history. I have spent an excessive amount of time on this issue. I want my credit fixed and a letter from Nissan regarding the error that was made on my account.

So October 2007 at 4:00am in the morning they repoed my van without notice. Now this repo is own my credit for $30,000.00. October 2007 is when I paid my up to date payment. of $658.51. I also had a defective tire and could not change it because of the alarm on the stim that broke. The company made us pay about $125.00 in laurel maryland

I had my service done today (5/9/09) for the 7500 service interval and had 9314 miles. I will be maintenance consciuous from now on but I was asked and didnt reviecve what i was offered, in addition I finally got a bill with the correct first and middle name concerning my account and i had contacted the rep in Buffalo, NY to clear this matter after several attempts. I bought my first nissan in 1983, and have owned three trucks all nissan.

I have contacted Nissan Corp. two times and have been dissatisfied both times. I feel like Nissan wants to sell you a vehicle and that is all. They do not want to hear from you if you have a problem. In my opinion you could care less if your satisfied after the sell. I will not ever buy another Nissan and would not recommend it to anyone I know.

I currently drive a '08 Nissan Rogue (which is 9 months old). 3 weeks ago it would not start. The next day Wednesday 4/8 I had it towed to Hamilton Nissan in Hagerstown, MD at 10:30 a.m. I called around 3 p.m. and they had not looked at it and asked me the same questions they did when I call saying that I was bring it in. The next morning I called again (around 10 am.) They told me a rock him my radiator causing a leak. The coolant then leaked onto/into my engine for about a 2 week period shorting it out. The service manager Theresa said I need a hold new engine and radiator and that it was around $10,000.00. Then stated that it was not covered under warranty and I should turn it into my insurance company.

I then began to ask questions about why my check engine light never came on or why my temp. gage never moved showing that my engine overheated. She stated she didn't know and to transferred me to her manager. He told me the same story and still could not answer my questions. The next day Thursday 4/9 I called Nissan USA to file a complaint. I feel that I new car should have triggered some kind of warring light if this had happen. On Tuesday 4/14 a Rep. from Nissan USA called me back by the name of Jamie. She told me that the damage was my fault and that they were looking into doing a good will repair of the engine, however I had to pay for the labor and the for the radiator (costing about $2200). I told her that I was not satisfied by this because no one could tell me why any warning lights never came on. She told me I should be happy with this and that they didn't even need to do this.

Also, it wasn't final and she would call me back tomorrow. In the mean time I contacted a friend who has a good relationship with Nissan Dealer in Fairfax, VA (about 1 hour away). I called the service Manager there (Scott). Scott told me that I should bring my car to him. He also stated that he was 95% sure he could get this covered under warranty. He also ensured me that any deal I made with Nissan USA could also be honored at his dealership and I would not have to go back to Hamilton. I then call Hamilton and talked to a manager named Keith. I told Keith I was coming to get my car that evening he talked to the Service Manager Theresa stating I was coming to get my car. She told him it could not be driven and my key was locked up. I told him I knew it could not be driven and that I was doing to get my spear key and have it taken by trail. He said ok.

The next day Scott contacted me 4/15 and told me a rock hit. That he was going to try and get the engine and the labor for the engine covered and I would pay for the radiator and that labor (about $300). I said ok that I would agree to that. The next day He called back again and said Nissan USA has awarded the work to Hamilton (That they would pay for the engine and I would pay for the labor and the radiator $2200). He said I had three options (1) I could turn it in to my insurance company, (2) take the deal and have the car taken back to Hamilton or (3) I could start the process all over with this company. I told him that I did not want to go back to Hamilton because they would not even work with my until I called Nissan USA and that I was not happy with this deal that I believed that the deal I talked to him about was fair (I pay for the radiator and the that labor and Nissan pay for the engine and that labor) since I never go any warring lights. I asked again why I did not get those lights. He stated he would try a test for the codes and call me back.

The next day Friday 4/17 Scott called back and said he could not read the codes and Hamilton may have erased them. I asked why they would do that and he said he didnt know. I told him I wanted to go with his dealership and to start that process. Now mind you I have not had a car in over 2 weeks at this point. On Monday 4/20 he called me and said again that I need take the car back to Hamilton. I stated that I thought we went over this on Friday I did not want to take it to Hamilton and I still do not understand why I did not get any warring lights. He told me that he couldnt answer that and he would talk to his manager and get back to me. In the mean time my friend to refer me to Scott called him on my behalf. Mike questioned Scott on why he said he could do the work down there and now says it has to come back to Hamilton, also why it has been down there almost a week with nothing being done about it. Scott did not have an answer back. Mike then asked why I didnt get any warring lights. Again Scott said he didnt know. This is where I am at in the process. I have not had a car in almost 3 weeks, still have to resolution and feel as though on a 9 month old car I should have had some kind of warring light. Can you please help me?

catalitic converter is defective, pieces break off and get inside engine and ruin engine.

Had to replace engine and catalitic converter at a cost of $4000.

I co-sign for a friend and the sales person from Nissan told me that in one year they will be able to release me from the loan. At firts I did not want to sign and she said that will be very easy just to call nissan and they will take me off from this loan. I have refinance my house and bank I refinance with want to pay off this loan of $20,430 and is not mine my friend is doing the payments fine, but they still do not want to release my name. They lie to me and is hurting my credit so much.

I have to pay 19,000 for closing plus this loan 20,430 I have not pay this loan, I am still diputing this account

Auto deduction in the amount of $427.47 processed via NMAC finance 2/17/2009 resulting in overpayment and refund of $427.27 due back to customer Lisa L. After three phone calls to the above mentioned NMAC business/division and individuals named effective 2/19/09-3/13/2009 and no resolution to date I cannot stand for this incompetancy and mis-information communicated and would like to seek legal action if possible to ensure change is initiated to protect other loyal Nissan Customers (never late on a payment in duration of loan (4years) for a $28,000 vehicle/investment).

The defroster takes a very long time to defrost the windshield and during a snow storm it doesn't keep the window clear. Brought it in to Nissan dealer and they said nothing is wrong with it.

Windshield does not clear during the winter.

The defroster takes a very long time to defrost the windshield and during a snow storm it doesn't keep the window clear. Brought it in to Nissan dealer and they said nothing is wrong with it.

Since Oct 22, 2008 I have tried to recify over charges regarding tax in FL of which the vehicle was registered and maintained in NJ. I have sent supporting documentation to NISSAN over several months only to find out nothing is done on their end. They actually sent the total tax assessment to collections. The recovery department does not want to review the paper trail regarding this issue and instead stated the account will remain passed due until paid in full and Mrs. Jhung up on me.

A $400 past due amount is now being collected by a collection agency including another fee for collections. This has also been posted on my credit report and affecting my score.

Since Oct 22, 2008 I have tried to recify over charges regarding tax in FL of which the vehicle was registered and maintained in NJ.

I have sent supporting documentation to NISSAN over several months only to find out nothing is done on their end. They actually sent the total tax assessment to collections.

The recovery department does not want to review the paper trail regarding this issue and instead stated the account will remain passed due until paid in full and Mrs. Jones hung up on me.

I was contacted 2 weeks prior the return of my 2nd consecutive lease from Nissan. The lease manager at the Boulder Nissan and I had a discussion about turning in my Pathfinder in the two weeks - my questions were:

1. Do I need to make an appointment to have it looked at, and they responded no - just turn it in. I did so a day early and under the mileage. I was later charged a $131 late fee for not ordering an inspector.

2. I discussed the minimal damages with the lease manager - a cracked bumper which was estimated around $400 and a nick in the windshield that was repaired. We were told that we would not get charged if the inspector punched the window and it did not crack. We were charged anyway for the entire windshield after we had repaired it per their recommondation.

In all they wanted over $1500 in damages and when I called Nissan customer service lease dept, they basically said, "pay or we will send you to collections." Then they had the nerve to ask me if I was going to lease another vehicle. NOT a way to secure a loyal customer base.

The Boulder Nissan dealership where I turned in the vehicle exclaimed they had asked the inspector to leave because they felt the charges were excessive. I am not sure if this is true considering Nissan corporate had told me that we were supposed to be present at the inspection - again, not what we were told by the dealership 2 weeks prior.

If we cannot trust the word of Nissan for proper lease return directions, then what are we, as consumers supposed to do? Nissan corporate said, "we are not liable because the back of your lease states you need to contact an inspector.." Well, I asked Nissan that exact question and I was told otherwise - now they expect me to pay for their disorganized, corrupt lease management.

My family and I have been a loyal Customer with Nissan for at least 12 years. I have 2 cars now with Nissan. In January I went to lease a 2009 Altima and before I signed any papers I said to them I am returning mu Sentra and I do not want to pay anything on this car. I told them that I have leased with Nissan for 12 years and not once when I leased did I have to pay anything. Robert said there shouldn't be a problem. The result was me being charged 2,200.00. I called up Nissan Motor Acceptance Corporation and they said it was in your contact. I told them what Robert said but they did not want to hear about it. They even charged me fir a cracked windshield which I never had. I was appalled at the way they treated me. Robert did leave me a message and said send the bill and I will see what I can do. He did nothing extra other than 650.from Nissan when releasing . This left me with a bad taste in my mouth. My family nd I will never ever lease again with Nissan.

windshield 225.00, bumper/cover front 224.00, door left front, 46.00, door left rear 148.00, quarter panel left 4.00, bumper/cover rear 224.00, quarter panel right 4.00, door right rear 188.00, fender right front 88.00

I am extremely frustrated with my lease on my 2005 Pathfinder from Nissan. Everyday for the past year I have been receiving phone calls (from India) regarding missed payments on my car. This is FALSE! Every month I have made sure my car has been paid for, and it clears EVERY month in my bank account. Not only do they charge a hefty late fee, which some how the number keeps getting higher each time I speak to them, they also have tacked on a city tax for my car lease. They said they assumed since my mailing address was in a city, the car must be there. FALSE again!

I had no idea I was being charged almost $50 more per month on my lease due to my car being in a city. If they took the time to realize where my car is insured, they would realize it is not in a city, but sitting in a driveway in a suburb in a completely different state than where the city is located. I cannot get anything substantial from the people I speak with at Nissan. It seems to go around in circles and more missed payments occur. The first time we spoke I missed one payment.

The second time we spoke I missed 2 payments, over December of 2008 I had missed 3 payments and just today, now the guy is saying I have had 2 missed payments not 3, and if I don't pay by TOMORROW my credit will be affected and my car can be re-possessed! This seems like a real scam to me. All my bank statements have shown that I have paid and the payments have CLEARED my account, so where is the money going every month then if not to Nissan?

I really don't know what to do at this point. My lease is up in May and I truly want this over and done with. I know I have paid every month since my lease started in November of 2006. Nissan is completely at fault and someone at the corporation needs to take responsibility for this unacceptable nonsense and stress they are causing myself and other Nissan customers! I will never send anyone to a Nissan dealership due to this aggravating mess!

Due to this my credit score will be affected, and will be very hard to lease a car from any other car dealership or take out a loan.

We had our payment set up for automatic deduct from our Vystar account. This month, Feb. their were to payments deducted. One payment is all we wanted taken out and then I was told by one of your representatives this was set up and I could not get the second back into our account. Hopefully this has been corrected.

My call was placed to inquire the past due amount and the total needed to bring the vehicle current. I was told they could not provide me with that information in writting.

I then asked to speak with a supervisor, and was transferred to Diane L. Ms L. was extremely rude and curt,

and advised that a leter of redemption had been mailed to me on Jan. 20, 2009, which would detail all charges and fees. When the leter never came I called again, today (Jan. 28, 2009) and spoke with Ms. L. again, who again was very rude, and advised me she never told me a letter had been posted to me.

My son had lost his job and I am retired and 65 years old. I've worked my entire life and have no desire to hide from paying my obligations.
I worked the majority of my life in the service industry and am very aware of what is courteous and what is totally beyound the boundries.

An enormous amount of people are out of a job through no fault of their own. And, are constantly searching, maybe some of those who do have jobs employeed should do something else for a living and allow someone else a spot that would be appreciated.Times are very hard, and what I experienced was being kicked while I'm already done.

I would hope this be addressed. And, I still need the information in writting. I thank you for your time. I purchased a Nissan Sentra in 1994 and I am still driving it. I had so much confidence in the Nissan brand I wanted my son to experience it as I had. My experience left me feeling abused and not worth the time to respond with what I need.

My wheel bearing went bad 4 times in a 6 month spain. I was orgionally covered for the first time they replaced it. I took it to 2 other repair shops and they both said i needed a new hub or it will keep blowing out the bearing. Nissan insisted that it was not the hub. Now mind you the tire almost was ready to come off with my 2 y/o son in the car. I had it towed there for them to tell me there is no problem with it. How the hell do they stay in business. and now i am out of warrenty and have to pay for it myself which the hub alone is 160.00

I am currently leasing a nissan and have had lots of problems. I made a payment that they said they never recieved. They finally did figure out where the payment went. Everytime I call I get a different response. First it was that the payment went to my first car with nissan that is already paid for 350z. Then it was they sent the payment back to me and I cashed the check. When I asked to see a copy of the check they said they would mail to me.I have yet to see a check.

I have called so many times I can't even count. They continue to charge me late fees and call me almost everyday on this. When I ask to speak to a manager there is never any available. Besides having two cars with nissan I also have helped give them customers. I will not any more.

Due to this my credit has been affected. I've also have had 8 months of stress and the worst experience ever.

Blown head gasket with less than 100,000 miles. Dealer did not catch problem, in spite of my complaint about losing coolant. Attributed it to bad radiator cap. Now I am going to need a new engine, apparently.

I bought a brand new nissan micra..and took it back the next day for a rattle, a week later the hooter stopped working, they took it in,and a few days later it wasnt working again! After 2 weeks i got it back working and a week after that the aircon stopped working,and an interference in the radio..they took it in for 2months, and then gave it back saying it was working,but it stopped working the same day..they said the electrical box blew because the manufacturers didnt do the wiring properly..but they had fixed it,even though after having it for 2months they didnt fix the problem..

to top it all off,someone at nissan had bumped my car,and left a dent on the bumper,and it is bent,and cracked the number plate..also the window doesnt wind up properly and the cd player gets jammed..since out of the 4 months its been the workshop more then with me..i have it for 1 month now,and stil with these problems..the demister doesnt work too,which is dangerous! All in all they sold me this as a brand new car,and they refuse to replace it..and now im stuck with this dangerous piece of nothing,that i am stil liable to pay for! I just want a replacement..please help!

I called in Sept. requested a statement of my payments for our car loan.I have all wanted to see theirs(I did this because as I was going thru my files I noticed that the original loan & statement from Nissian Corp were correct month 1,2,3, 4th month amount was higher and a different time frame & payoff date)The Oct. payment coming up would be my last, car paid in full by my original records & was trying to head off problems.

They did not send the statement as requested got their Bank draft and I received my letter stating "This letter certifies that your vehicle is paid in full and the lein has been satisfied as of Oct.10,2008" matched my accounting records exactly..Nov. received a payment notice called 800 # tried to speak to customer service lady she started telling me the letter was sent by mistake I am 20 days past due,she was not listening to anything I said...My car is paid I have the records and I am being called now by a 2145965910 Nissian number that has no one maning it, it just calls .I googled the number and found 100's of complaints on that number for the same thing...

I own a 2005 Nissan, financed through Nissan Motor Acceptance. I pay my bill EVERY month between the 1st and the 10th, on time. It is paid automatically through Citibank. As far a I knew, there was never a problem until I ran my credit report only to find that Nissan had listed me as once 30 days late. I called Nissan at their toll free number and got some woman in India whose name I could not pronouce and who was almost impossible to understand. I finally figured out that she was saying I missed a payment but she didn'tknow when. I told her I had my bank records in front of me and I never missed on payment. She did not seem to understand and kept saying I missed a payment. After almost an hour on the phone, I gave up and wrote to Nissan.

That was six months ago and I still have not heard a thing and neither my bill nor my credit report have not been fixed. Further, Nissan takes almost 3 weeks to post a payment and then charges a $5.00 late fee. I have spoken over and over again with Nissan India and have gotten nowhere. An electronic payment that was CLEARED by Citibank on November 12th had not yet been received and/or posted as paid by Nissan on December 6th.

I called Nissan and spoke again to India and was informed by yet another woman that I could hardly understand that Nissan doesn't take electronic payment and that Citibank wrote a check and it must get lost in the mail AND it was my problem. I told her she was wrong - my Citibank statment specifies when and payment is made electronically or by check. Nissan is done electronically. She didn't want to hear it or maybe she just didn't understand but I asked for a supervisor, was put on hold and no one ever came to the phone! Im dumbfounded. I have no idea where to turn - but they are ruining my credit.

I have called and written, Ive sent copies of bank statements and received absolutely no response or resolution. I simply don't know where to turn. I feel like this is a scam. How is Nissan allowed to get away with this. Who polices these loan companies? Where is my remedy as a consumer. I don't have thousands of dollars to hire an attorney, and I shouldn't have to. What means is in place to protect the American consumer from this type of thing? Im still looking into it but in the meantime Im just stuck and its just more oppression by big business. Its not right.

2007 Nissan Versa, developed a smell of mildew.Service manager discovered that due to faulty manufacture, an incorrect length of tubing on the air conditioner ahd allowed water to soak into cars floor mats. The resulting odor has been treated by detailers and has been treated using the ozone machine two times.The car has been out of service over three weeks. The smell is annoying and causes tearing and and throat irritation.

The cars trade in value has been reduced.The potential ill effects of the mildew are yet to be determined.

Every weekend I have to drive to San Diego, ever since I started driving down tehre my car sounded weird and had a hard time starting. I checked the battery and it was completely dry. I had purchased a brand new battery from Auto Zone and the problem persisted. After I had replaced the battery my vehicle started turning itself off while I was driving.

I took it to the Nissan Dealership and the car has a Recall fo the computer causing the engine to stall while driving. My check engine light also came on, I was told that they can not work on my car while the check engine light is on and that I would have to pay $110.00 to have them do and OBD III test on it. If the problem is not covered by the warranty that I would have to pay for it to be fixed, well it seems like that this is a factory mistake if these cars are doing the same things to people everywhere. Why should I pay for a factory error?

A damaged battery, and maybe computer system. Has not been diagnosed yet.

I took my vehicle, 2004 Armada, in for a front pinion seal leaking and they found both front manifolds had split and need replacing. I contacted the local dealer, New River Nissan in Christiansburg, Va and the service guy said that the factory warranty only covers to 80,000 miles, I have 83,849 on mine. Looking at Nissan service bulletins, this seems to be a trend w/ their manifolds.

1800.00 parts and labor

Purchased a certified pre-owned 2006 xTerra with 23,000 miles. After 7 months of ownership the clutch kit failed. I am being told by the dealer & Nissan that this is not covered under warranty despite the fact that the vehicle is still under the ORIGINAL FACTORY WARRANTY (3 yrs/36,000 miles exp Oct 09) and the EXTENDED PLUS warranty that I purchased for around $2500 (supposedly it completely covers the vehicle for 5 yrs/100,000 miles). This is not the first manual transmission vehicle I have owned and have driven manual vehicles on farms, state parks, overseas, and in the military. There is only one word to describe a vehicle whose clutch kit wears out in under 35,000 miles...DEFECTIVE.

A word on Nissan customer service -- it is the WORST I have ever experienced in 20 years of driving. To call Nissan Consumer affairs is an effort in futility and frustrating beyond description. Any effort to get a quick answer is hopeless. Everything is either a reply within 4-8 business hours or before the end of the next business day. The one shining spot is the service rep at the dealer is working to try to get the issue resolved. There is certainly a gray area were the service manual says that clutch kit is covered under original warranty but the policy seems to be it is considered normal wear and tear regardless of the mileage. Any expectation that I had that a Nissan is a quality product is shattered...I have purchased my first and last Nissan.

The consequences are that I am expected to pay an estimated $2100 in repairs for a 2 yr vehicle that not only has the ORIGINAL FACTORY WARRANTY but an EXTENDED WARRANTY as well.

I have had the worst customer service at Nissan! Every time I call they tell me it will take 2-4 business days for anything to be process- then they tell me they will expedite sending me a copy of my signed lease agreement/ sales tax payment papers... which is 2-3 hours. I was at the DMV on my lunch hour trying to get plates for a car that I have been paying for over a month now! I dont understand how a car company in this time of economic hardship can be so unaccommodating to their customers!!!

So yesterday when I was at the DMV I didnt know the fax number off hand and had given the wrong number. Today I was told that the fax would NOW take 1-2 business days because I messed up and they did nothing wrong on their part! this is total BS and you better believe every single one of friends, family members and co-workers have heard the hardship I have been put through! One month of being a NISSAN customer and I already regret my decision!

I am a customer Service manager and there is no way we would run our business like this! Perhaps when they state they are recording our phone calls to assure better customer service THEY SHOULD REALLY DO THAT!!!!!

I CANT WAIT FOR THIS LEASE TO BE OVER WITH SO I CAN GO BACK TO FORD WHERE THEY TREATED ME KINDLY AND WITH RESPECT!!!!!

I have been without a car for over a month now because they will not expedite as in getting off their butts and faxing me a document! yes IL is putting me through a ton of hoops but seriously- NISSAN has my money now and could careless if i ever get to drive this car!

My lease for an altima 05 was up 10/21/08. i returned the vehicle first week of october. after 2 weeks, i receive the final bill for wear n tear totalling to 1113.54. i called their customer service wanting to pay for the balance w/ my mastercard credit card. the customer service rep told me they do not accept mastercard only discover or atm card. i told her i cannot pay it in full if i use my debit card, i can only pay 100-200/mo since i have other bills to pay. she reply to me that if i dont pay it in full within 75 days they will send me to collection.

First of all I offered to pay it in full but they dont accept mastercard. second I was NEVER late on making payments when I had the car. Third, they will send me to collection because I dont have the money to pay it in full withing 75 days even if i was making installment payments? That is so ridiculous!

I WILL NEVER BUY A NISSAN OR INFINITI PRODUCT EVER AGAIN. I WILL TELL ALL MY FRIENDS TO DO THE SAME BECAUSE THEY DO NOT DESERVE THE BUSINESS SINCE THEY DO NOT KNOW HOW TO APPRECIATE THEIR CUSTOMERS.

from zero hour the car was jerking at gear change, the service center took 4 visits and a month to figure out the problem. when the problem was found, they needed to change the dashboard at the service garage. would you beleive I have been waiting 4 months for the part to be delivered from the factory which is situated 5 miles from the approved nissan service center . I offered to collect it myself but they keep saying it's been delivered by DHL. who should I beleive? a respected company like dhl who had never let me down ? or nissan who dont seem to care much for their customer satisfaction? one more fault developed a month from purchase, the carpet underneath my feet became bulgy, how? it came undone from its flimsy plastic fixture. good engine, shame about workmanship and time lag.

I love my Nissan and everyone I have had dealings with up until I had to call customer service. Wherever the calls are sent to is irritating. These people do not speak English very well. They are hard to understand and do not know what they are talking about. I was given a phone number to a party line by one of these people. It's ashame but I WILL NOT BUY another Nissan because of this. I will tell all the Nissan owners I know to STOP purchasing cars because you customer service department is overseas!

I set up with Nissan to have my payment taken out of my checking account every month. I somehow forgot that it comes out automatically and called in a payment thinking I was a day late. The couple days later I realized what I did and had my husband call and cancel the payment. They told him they could not refund my checking account and would have to send in reimbursement check in the mail. I did not understand this so I also called. They told me the same thing. I argued that they take the payments from my checking account electronically each month so why can't they just remiburse it? I also told them that my checking account was now overdrawn and any other checks that go through will bounce and force an overdraft on the account. They did not offer any solution except a check in 5-10 business days.

I spoke to a supervisor and he told me the same thing (just in better english). So we traded the car in a couple weeks later and I called to see if the payment the dealership sent in payed off the whole account or if we had to send back in the payment we were getting in the mail. They lady at NMAC told me that she is unable to disclose the amount of the check posted to OUR account and we will have to call back the next day once it has posted. Then she refused to let me speak to a supervisor, just arguing with me that they would tell me the same thing. So we finally got a letter in the mail on Oct 11th (a saturday) stating we still owed the amount we received and it was due on by the 13th. We only received the check 3 days before that. The whole process was a mess and I will never finance with them again.

I inadvertently overpaid my account by $926.00 (selected mortgage company instead of NMAC in online banking)in August 08 and have requested a refund of the balance and have been given the run around for a month now trying to get my money back. On my fifth call I was told I would receive my money within a week. 10 days later still not having received a check I just called to find out they have applied my refund to this months payment which is not yet due. They still owe me money after this month's payment is applied and I don'think I will that back either.