Nissan Motor Acceptance Corp.

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jihua of orlando, FL October 21, 2009

i mailed in a check for car payment on the Oct. 1 for the October car payment that is due on october 4th. On around Oct. 13 i noticed they haven't drafted the payment yet, so i called nissan motor acceptance corp to find out what happened. the service representative told me that they haven't receive the payment, then he suggested it would be better to make the payment now over the phone to avoid being reported to the credit bureau. Then i asked him if later on they receive the check that i mailed, will they draft the money from my bank account again? he guaranteed that i will not be drafted until november, I believed him and i made the payment over the phone.

Later on i found out that my bank account went negative because nissan charged the car payment twice, I realized that it must be the check that i sent in mail, and my bank charged me 39 for nsf. I called them up and told them what the previous representative guaranteed me, and wanted them to either draft one of the payment back to my bank account or pay me the 39 the bank charged me. They said that what the representative told me last time was that they're going to apply the payment for the month of november, but they're going to draft any payment as soon as they receive them. I think this is ridiculous, a big company like them playing "word games" with customers, and risking their reputation for just 39? It's nonsense!

Heather of Walnut Creek, , CA October 9, 2009

My husband died in May, 2009. I decided to sell his car in July and advertised it on CraigsList. Meanwhile, I sent the final payoff to Nissan Motor Acceptance (NMA) with a cover letter explaining that I was including, for their convenience, a pre-paid return UPS envelope with my name care of the address of my employer. I explained in the letter that UPS would not deliver to my home address during the day without my signature.

NMA then issued the title to my car - not to me - but to the company for which I work. Meanwhile, I received one only fair offer for the car during the two months in which it was on CraigsList. I accepted the offer, but transfer of title would be delayed because of NMA's error. The prospective buyers were getting "cold feet" and, to help me, my employer took half a day from his busy schedule at the office to go with me to the Department of Motor Vehicles to attempt to correct the papers and sign over the vehicle.

Throughout, NMA's Legal Department was unsympathic. During this time, I faxed two letters to Carlos G., Chairman, President & CEO of Nissan in Japan explaining the situation and asking him to intercede on my behalf - to get the title corrected. Finally, I received an offer of 100 (which became 200) from Nissan for my trouble. It is finally over; I have sold the car, accepted the 200 and will stay away from all Nissan products permanently.

Raymond of Exton, PA October 3, 2009

Returned a leased 2006 Maxima to MVP Nissan, Exton, PA. {It was leased there under different ownership}. I was leasing a new Altima from same dealer. The people there did not stress the urgency to have the Maxima pre-inspected. They even told me not to worry but I still had the car's back bumper refinished a week previous to turning it in.. The rep I dealt with Matt B & sales mgr Chris C of MVP even commented on the good condition of the car. Some 6 weeks later I am getting notice of damages including the back bumper which had been refinished.

Called to discuss the 570 bill. They waved that as they offered a 500 forgiveness if you lease again. Then received an additional bill for 545 which listed the same damages. called and they told me I had almost 1100 in damages listed on the Vehicle Condition Report which I never received. They also commented it was all my fault for not having the car pre-inspected. Later I finally received the Condition report. The damages listed were a whole litany of dents and dings which were not there when I turned the vehicle in. I sent a detailed letter to Corp in Dallas, TX of all the turn of events asking for re-evaluation. Even included the receipt for repairs to the back bumper.

After two weeks they sent a form letter with no signature. In essence it said NO consideration whatsoever. I understand they have a gotcha on me as I did not read the fine print on the lease about pre-inspection but don't you think the dealer has some responsibility to give me a heads up on this? I and many friends have been involved in 10s of leases previously and have never been treated like this. Nor have my friends.

Bruce of Worcester, MA September 23, 2009

We had a flood incident with our 2007 Nissan Maxima. The dealer who serviced the car, Nissan of Turnersville, NJ has been EXCELLENT in keeping us informed of the repair job. The appraisal company, National Appraisal of Plymouth Meeting, PA has been EXCELLENT in responding to our needs. The leasing company, Nissan Motor Acceptance Corp. (NMAC) has been UNRESPONSIVE and detrimental to the speedy repair of our car. I was instructed to send the insurance check to NMAC along with copies of the repair order and appraisal estimate. They would then endorse the check and send it back to me. As I did not have these documents I included the name and address of the dealer and appraisal company so they could arrange for the copies. Several days went by and I called to see if NMAC had received the check. They said they did but they had no way of contacting the dealer or appraiser to get copies of the documents. They said I was talking to India and they wouldn't release the check until I had arranged for the copies. When were they going to tell me they had no way of arranging for the copies? I have never heard of a business having no way of calling or faxing! Amazing! Bottom line is I will NEVER do business with NMAC again.

Jodi of Highland Heights, KY August 28, 2009

I will never finance a vehicle through Nissan Motor Acceptance Corporation again. I set my account up to have my monthly auto loan payment deducted from my checking account on the 15th of the month. On August 17th, I noticed that the amount had not been deducted nor applied to my account so I contact NMAC who has their customer service representative service in India. I asked the representative about the automatic deduction and she stated that it was scheduled to be effective September 15th so I would need to go ahead an pay online or via telephone. So as to not make my account past due, I went to their Bill Matrix site and paid a 5.00 service fee to have the payment made out of my checking account. On August 18th, I looked online at my account again and there were two debits for 749 each. One was from Bill Matrix and the other was from NMAC.

I called customer service in India back again and they said that they made a mistake and that it DID come out on August 15th, but that the good news is, I wouldn't owe another payment until October 15th. I told them that I wanted a refund of one of the payments to which they told me they couldn't do that until the payment officially deducted from my checking account. When I tried to explain to them that having 2 payments come out of my account could result in my account being overdrawn, they stated that if there wasn't enough money in the account, that it would just be declined and sent back to NMAC. I was so frustrated after this being my second time on the phone dealing with this that I hung up. I immediately cancelled my automatic bill pay deduction with NMAC because clearly they don't know what they are doing.

The next day, I call NMAC back and said I wanted one of the payments refunded to me. I was informed that it would take 3-5 business days to process and I would receive a check in the mail. It has now been 10 business days, no check, and my account is still showing two payments and a due date of October 15th. It is clear to me that NMAC has no intention of refunding a payment. I do not have the energy to deal with them anymore. I am frustrated that Nissan has made the decision to outsource their customer service to India, and has clearly not properly trained its associates. I will NEVER go through NMAC again and will never again buy a Nissan vehicle.

Christine of Hephzibah, GA August 28, 2009

My check engine soon light keeps coming on. I changed the crankshaft sensor and the speed sensor several times, but light still remains on. Car cuts off at traffic lights, very dangerous situation.

Deborah of Newark, NJ August 24, 2009

I was late with my lease payments.n When I took the lease I was in well over my head, but took it, due to medical needs. I have congestive hbeart failure and I am scheduled for heart surgery within the coming weeks. My issue is,I payed Nissan as inastructed, but find that my car has been towed to another State. It has been towed to an island that the average person cannot travel to, nor do they choose to do so. I have payed Nisan, but cannot get my car, even though when I fist contascted them, they stated my car as all cars, was taken to a nearby location. This was a lie and a cheat. Now they will also be charging exuberant fees for storage fee. Does a car company have the right to leave a person with a heart problem in this situation?

Eva of Staten Island, NY August 19, 2009

I put my car into the service center and the car stayed there for 18 days. I was forced to rent a car for those days. Ialso had contact with Nissan Comsumer Affairs (justin) of which was a horrible experience. Due to the lack of communication between those people I suffered a financial situation and feel that I should be compensated in some fashion.

DARLENE of BROOKL YN, NY August 18, 2009

I received 2 voice messages from NMAC on Monday, 8/10/09 in regards to contacting them and coming up with a payment solution. One @ home and one @ my job. In addition I received a letter stating I had to contact NMAC because I was behind with May 2009 payment. I fell alittle behind because I suffered a massive heart attack last year and medical bills took it's toll on me.

I called on Tuesday, 8/12 to make a payment by Friday, 8/14. I was given the run-around. My truck was not scheduled for repossession yet as per the NMAC's representative. NMAC would not accept payment on the 14th and insisted I make a payment of 540 by the end of 8/11. Mind you, I am at work!

The last time I spoke to a NMAC rep was on 8/11 @ approx. 4:30pm. On Wednesday, 8/12 @ 4:00am my vehicle was being repossesed. The tow truck rang my bell. When I called NMAC @ 9:00am on the 12th the payemnt was now 1000+. The whole process of being repo was unnecessary and unprofessional.

To make a long story short... this incident was uncalled for and very unprofessional. Is this the solution that NMAC came up with? In addition, to paying Nissan 1000, I asked several times if there were any additional payments I needed to know about and was told "NO" by several reps from Nissan. When I got to the towing place I had to come up with an additonal 75. 25 for each day of inpoundment.

From August 12 - 14 (car was inpounded @ 4:00am) I picked up the vehicle @ 10:00am, when the towing company opened. Why was I charged for 3 days when it was there for only 2? The would not release my vehicle until I paid. I financed the car in 2005 and had a very good payment history with NMAC. This is my last year of paying my truck off. I do not know why I was subjected to this kind of treatment. I feel my civil and constitional rights were violated.

Anthony of Covina, CA August 16, 2009

I purchassed a new 2006 nissan armada from performance nissan in duarte ca. at 38,000 miles the armada has been in for major service 10 times. from a time period starting om 5-30-2008 to todays current date. I have had the radiator replaced, battery,radiator fan & motor,NO BRAKES! VDC reprogramed, fuel pump,A/C condensor replcaced, NO BRAKES AGAIN! Master vaccum assy replaced, front bumper replaced due to no brakes, exhaust manifold leak and I just took my family on vacation to las vegas and found out my cruise control is not working we also reported a speedometer problem but nissan could not find any thing wrong.

I have all my service receipts and a spreadsheet with all the above breakdowns, I am currently working with nissan to see what they wlll do for me. I have 3 children and my wife is the primary driver of the armada I donot want the armada any more it is NOT SAFE! I had to purchase this 2006 armada because the 2005 armada I bought from performance nissan had a safety belt breakdown only 3 WEEKS after I bought it. The dealer had to lemon law it and had me pick another armada from his lot. This is not a safe car I have a file # with nissan. Please help us we are making our monthly payments and feel taken advantage of.

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