My husband experienced a radiator leakage for his 2007 Pathfinder and visited the Newburgh Nissan in Newburgh, NY on March 14, 2011 for an evaluation. We were informed that our vehicle had an extended warranty and had to pay $129.75 for an evaluation. After evaluation, we were told that our warranty wasn't valid because a wrench was allegedly found wedged into our radiator. We were never shown the object, but were told in order to repair the radiator, we would have to pay an additional $1120.00 to this matter handled.
We declined service and returned home to call the dealer -- Hudson Nissan, Jersey City, NJ -- where vehicle was purchased. After speaking with the manager of Hudson Nissan, he attempted a conference call, while I remained online, to speak to Newburgh Nissan. Newburgh indicated that they couldn't honor the warranty. The manager of Hudson Nissan requested for us to drive to Jersey City, NJ and they would handle the matter.
On march 17, 2011, we drove to Jersey City, NJ, two and 1/2 hours away from home, to have this matter handled. While Hudson Nissan serviced our radiator, we found that our vehicle had needed additional work. The manager took us in the work area to show us the radiator to our vehicle. They did not find any wrench inside or wedge anywhere in the radiator of our vehicle. To our surprise, we were stun and baffled. We requested for the most serious matter to be handle first and anything minor we would handle later. The service of our vehicle totaled $721.85.
We spoke to Ms. ** and Leila who were very nice. We did not understand the equation for the offer $200.00. My husband and I took two days off from our jobs to handle this situation. We were informed that we had two warranties -- one issued by Nissan because they were recalls on the radiators for the pathfinders and the warranty that we paid for additionally. We were also informed that Newburgh indicated that we removed the wrench in order to qualify for the warranty. My husband and I are not mechanically inclined. We were already informed by Hudson Nissan that they would honor the warranty because the vehicle was sold to us without being serviced.
To make matters simple, basically we are requesting for Nissan to take -- pay us half of our outer pocket expense of $851.60 which would amount to $425.80. It wouldn't be fair since we had the vehicle for a year to ask for anything more. We just are looking for a fair and honest return. Also, the Newburgh Nissan dealership should be reprimanded or fined. They are selling your product and representing your company. The bad publicity is unnecessary. Times are hard for everybody. We absolutely would not be making any visits to Newburgh Nissan.
