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New Country Audi of Greenwich

Greenwich, CT

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Consumer Complaints & Reviews

joe of white plains, NY on March 9, 2010

I was greeted rudely by Simon in sales. He's arrogant and rude the whole time, trying to talk me out of trim line of the vehicle I wanted. After discussing the trim line about 5 times repeating my self that it had to be that way, test driving car, he was negative about everything. Once again, he talked me out of trim line, trying to get me to buy a used car they had after turning down that idea several times. I told him I was only looking at a brand-new car many times. He still proceeded to try and sell me a used car they had there.

He quoted a price on the wrong car to get me there, and then he did the typical "Oh, I thought you wanted this car." What a surprise that the car he quoted me was 4k less the one I wanted which we discussed. And I emailed him exactly what I wanted. I built car and sent him spec sheet. Once I told him I sold cars, he got extremely defensive and told me he was trying to steal the car and that he needed to make money. He said he would have given me a better deal if I told him I sold cars upfront. What difference does what I do make?

He proceeded to barade me for not telling my job. I tried to walk out, and I was cornered. I got out and got in my car to leave when the salesperson ran up to my window and was yelling at me. I rolled down window, and he continued disrespecting me. As I went to pull away, he started cursing at me and told me that i ** and was screaming at me in the middle of the dealer parking lot. I pulled out and drove away.

Phil of White Plains, NY on Jan. 12, 2010
On 12/29/09 I brought in my '03 Audi A6 for a whine sound which was also felt in the steering, especially when turning and only when it was lower than 35 degrees. I handed the service advisor written internet research that other Audi owners stated corrected the situation: check for loose banjo bolt or other connections to power steering pump (I cleaned off built-up grease/oil/fluid at the hose connection); check all other power steering connections and reservoir cap;

check, clean and re-seat stainless mess screen filter in the power steering reservoir; change the fluid.

I specifically stated "the power steering pump is okay." This is maybe a 30 minute, $100. job. Upon picking up my car, I am handed an estimate that recommends a new power steering pump for $1,000. I also noticed on the service ticket "Whine...goes away after warming up", which I did not tell him.
Additionally, he recommended a timing belt service for $2,500. The manual recommends this service at 110k miles. My Audi has only 90k miles.

I purchased a liter of OEM power steering fluid and took my car to a local station which replaced the fluid.Total cost $65.

Fred of Stamford, CT on June 18, 2008
Purchased a 2001 Audi TT Quatro Cabrio in late 05 from a local Chevy Dealer, with less than 30,00 miles.. It was traded in for a Hummer. Had the previous owners name so checked in with New Country and found that it had been maintained according to the book but still paid more than 300 for a full assesment. NO PROBLEMS NOTED.

Then it all began:

New alternator was the first thing and it was strange that there was less than 33,000 on the car. Things went relatively well for about a year. Then the troubles began. All seemingly minor but with big price tags. Mosly electrical. Are service advisors on commission? Well let me bring you up to date. Brought it in to check brakes because ABS light came on. New brakes and rotars all around, two abs sensors. New windsheild washer motor. All this under 50,000 miles.

Left dealership and ABS light came on again! "Let's try an overlay harness." Still problem existed and not only that but my radio reception was screwed up.

At this time the car still had under 50,000 miles? "Well must be the ABS system 1,200 plus labor,"
"but can't guarentee that is it". What is it? "Can be many things."
Removed radio and checked for problems.
Left dealership today with the following recommendations.

Quatro system may be interfering with radio. Sign it may be going.I Didn't even check cost because the ABS light is still on But the ABS is functioning and the suggestion was to change that as well.

Guess what. The radio is working much better but I have to return to dealer tomorrow because I now have no HORN.Will probably be told it is a result of a bad timing belt and requires an additional 1,000.But maybe if they fix the horn, the ABS light will go out.

Where is the expertise? They advertise great service. Even give you a cell phone number

Total days spent at dealership 9. With little satisfaction and everyone scratching their heads. Would love to leave it there tomorrow but maybe I can use it as a planter on my lawn as it is a beautiful auto,

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