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Nemet Automotive • Changing prices • Lease terminations • Extended warranties • Advertising • Honoring court judgments --- News • Appeals Court Dismisses Suit Against Consumer Site • Nemet Chevrolet Plans Appeal in Consumer Site Suit

Brendan of Floral Park NY (11/26/03):
My experience at this dealership was anything but pleasurable. The agreed upon payment was extremely misrepresented by their sales associate, hours of my time were wasted, and the Customer Service and management of this dealership was deplorable. On Saturday, November 22, 2003, I met with Alicia Campos at Nemet Auto and set-up a test-drive on a 2003 Chevy Trailblazer LT for that Monday.

That Monday after the test-drive, I informed Ms. Campos that I was interested in purchasing the vehicle, however I also told her that I was still shopping around for the best deal. In order to get the ball rolling to see if I would qualify for the Zero percent financing, I filled out a credit application. After spending two hours in the dealership, I was pre-approved for the Zero percent interest loan. It was agreed that evening that the down payment would total $2000.00. This amount consisted of $500.00 out of pocket expense, $1053.00 GMAC Credit Card Points Incentive and $500.00 Customer Loyalty Credit.

It was further determined that the payment would be $350.00 per month for 72 months. I would also be trading in a 2002 Chevy Impala which still had an outstanding loan balance of $12,600.00. I questioned a payment of $350.00 several times as I realized the incredible deal that I would be getting. The sticker price on the car was $37,000.00 and the total payments would be $27,200.00. I was assured each time that the payment would be $350.00 with $2000.00 down.

Based on this information, I gave the dealership $500.00 towards the down payment and completed the necessary applications. On Tuesday, November 25th all requested information was faxed to the dealership including the insurance information for the new vehicle. I was advised that I could pick the vehicle up later in the evening. I arrived at the dealership at 7 p.m. at which time the Impala was taken for inspection. At 8:30 p.m. I was finally taken to see the Finance Manager, Mr. Hernandez, to complete all necessary paperwork.

Firstly, I was advised that if I wanted to take advantage of the zero percent interest loan I was not entitled to the $500.00 Customer Loyalty Credit as previously told the evening before (I find this to be pretty ironic). Then to my outrage I was advised that the monthly payment would be $549.00 per month for 72 months. I immediately asked to speak with the Manager of the Dealership and the Sales Associate whom I originally dealt with. In the presence of the Sales Associate and Finance Manger I advised the Dealership�s Manager of the prior evening's 2 hour discussion, the terms of the agreement made, and the numerous occasions that I verified that the payment would be $350.00 per month for 72 months.

The finance manager stated I seemed like an educated person and I should have realized that the payment could not have been $350.00. Of course I realized that was a fabulous deal, that is why I continued to question the Sales Associate and ultimately agreed to purchase the car. The dealership�s Manager, with a smile on his face, then told me to be reasonable and began to try and cut a �deal�, the lowest payment being $489.00 per month.

I am outraged at the deception that occurred at this dealership and the lack of concern or apology on behalf of management. I left with not even an apology or explanation. I am the manager of a customer service department for one of the largest banks in New York, and I find this to be inexcusable, unacceptable, and extremely disturbing. By the reaction or lack of reaction by the sales associate and management, I am lead to believe that this is a common occurrence at this dealership. They low ball their price, bring you in to sign the paperwork, and spring a higher payment on you.

Anthony of Staten Island NY (10/5/03):
I went to inquire about an ad this particular Nissan dealership ran in the Daily News. I was told several times over the phone that there wasn't anything else to it and that if I came from Staten Island they would discuss it with me. I made the trip in to then purchase a brand new 2003 Nissan Pathfinder. The sales rep I was dealing with and I had discussed several options. Each time he left to discuss this with the manager on duty.

After a short while we reached an agreement on a deal. He then called my insurance company and switched over my current insurance to a Pathfinder to be in effect the following day. I then gave a deposit. I went home, cleaned out my car for the trade-in and and went to pick up my new car which I was already insured for and given a VIN number.

Upon my arrival to Nemet I was greeted by a manger who had my folder in hand. He then preceeded to tell me that he could not honor the deal. He said he was losing money on it and that he would not be able to give me the car or the deal advertised in the paper. He said that the manager on duty never signed off on it so it wasn't official and also that the sales rep "messed up". In the end I had to leave the dealership with my current car which was no longer insured.

I understand that dealerships have to make a certain percentage but this was a deal made. There were no negotions in the works. I was going there to drive home my brand new car. If there were negotions to be made unbeknownst to me they should not have transfered my insurance over, taken a deposit or had me make the trip in when it was clear they were aware of this issue. I arrived in late afternoon, as agreed, and prior received no news on the change. In addition, they would not honor the ad which was run in the paper. They told me I should not shop by an ad anyway.

Steven of Bronx NY (8/21/03):
I went to Nemet Motors on May 5, 2002 and purchased a car. I paid down $9,900 and was told that the car valued at $14,000, which would leave a balance of $4,100 to be paid. The saleman, Mr. DJ Williams, told me I could finance the remaining balance which would add up to $10,000 and I would pay about $19,900 in full.

They claimed that I financed $10,350.85 and I had to pay $6,276.35 for finance charge. So, the total I have to pay is $26,527.20. I would never had signed the contract if I had known that it would cost $26,527.20 and now I can't pay the finance charge.

Mordechai of Far Rockaway NY (7/31/02):
I confirmed the financing of the 2001 Nissan Altima for $125 a month for a period of sixty months. I called the sales person and said straight out that I am not coming in to the office if it is a penny more than $125. He assured me more than 5 times over the course of the week that I would only pay $125 a month aside from the $2000 down payment. He said and I quote, "I spoke to my manager and he said that we can give you the 2001 Altima for $125."

I was satisfied with this but to be safe I called again on the morning of the 29th and said I am only coming in for $125. He again assured me that I would get exactly that. I came in and began to fill out all the paperwork. When all the paperwork was filled, we then called the insurance company and got insurance on the car. I then gave him my credit card to bill the first thousand dollars of the $2000 down payment. He did that. We then waited around the dealership for the next hour and a half for the person in charge of the financing to become available. At that point I didn't mind so much, after all I was getting a new car.

When we finally saw the finance guy he asked about how much we wanted to pay for the car. I told him that we were told it would be $125 a month for 60 months. He said that a price like that would be impossible and proceeded to sell us the car for a different price. When I told him about what the salesperson said, he called the salesperson. The salesperson did not deny that he had offered $125.

They called the manager of the dealership and he said that he could not sell me this car for this price and began to offer me other cars, that I was not interested in. I walked out quite upset. I called the manager the next day and he again told that there is absolutely nothing he could do. The salesperson deliberately lied to try and make a sale. He even went as far as calling the insurance company and even took a thousand dollars as down payment.

Michelle of Westbury NY (3/19/02):
I went to look for a new car. I started with one salesman, by the time I left that day I dealt with 3 different people. I found a 2002 with the list price of $11,487.00. I didn't want to go that high so Ana Lopez and Igal Stark said they would give me the car for $10,075.00. It was written up on an order sheet and I signed it.

The next day I had to go in and sign more papers which I was told were the same papers except these were printed up on the computer. I was lied to. They were the same papers but the price was $2000.00 higher. Being I was a young female buying a new car for the first time I feel I might have been taken advantage of. When I brought the papers back to the dealer the finance manager (JOE) said even though I had the papers with the price of $10,075 it didn't matter because he didn't approve it. He said no one was authorized to quote me with that price.

I am now sitting with a car which I was charged $11,995.00 when the sticker price was only $11,487.00. There isn't anyone from NEMET MOTORS that will do anything to help me. They don't even want to be bothered when I call or go there. I spoke to the saleswoman Ana and she said I should have only gotten charged $10,075.00 plus tax and APR charges. She is the only one who is willing to help me but she doesn't have the authority to change the papers.

I have been back and forth to the dealership 3 times in the past 4 days and I just think this company is rediculous. One person quotes you one price and once you agree to it they push you off to someone else. I just don't think it was right.

Rimi of Richmond Hill NY (7/17/02):
The finance person was there to rip us off. Charged and gave us something which we did not need at all, and if we refused he was going to charge us 11% interest when my credit rating is perfect. I got stuck with more Interest rate then what was advertised (Never got the advertised interest rate), got some kind of security on the car which cost me over $4000 which I never asked for but was forced to take.

The total value of the car was $14,000 and I wound up paying over $22,000 for the same car. I was and still am very upset everytime I think about it. Instead of loving my FIRST brand-new car I hate it so much can't even stand it. Can't wait till I get rid of it and will buy a different car but never Nissan. NEVER AGAIN. I really learned a lot.

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