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Nemet Auto Group

153-12 Hillside Ave.
Queens NY 11432

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Nemet Automotive • Changing prices • Lease terminations • Extended warranties • Advertising • Honoring court judgments --- News • Nemet Chevrolet Plans Appeal in Consumer Site Suit

Here's what Nemet says about itself on its Web site: "The Nemet Auto Group is an automotive marketing organization led by the Nemet family since 1916. For 86 years, the Nemet family has represented many of the world's largest and most prestigious automobile manufacturers selling well over half a million cars internationally."

Sounds great, but some of Nemet's customers aren't so impressed, as the complaints in this section indicate. A selection of assorted recent complaints appears below, while categorized beefs are listed to the right.

Elias of Florham Park, NJ August 5, 2008

I was going to purchase a Nissan that was going to be financed via Wachovia (Nemet's preferred bank) and a verbal approval was given to the dealership by the bank. We signed some paper work so that they could run a credit check on us but never signed any contract. It was a Sunday and we were going to finish the deal and take delivery the next day and so put a deposit down. Later we decided that we did not want to purchase the vehicle and called them to tell them the same. We were told that we signed the contract and could not back out of it.

When we appeared in person the same day to deliver a written statement that we do not wish to purchase the vehicle, we were flashed the documents that we signed and they stated that they had signed contracts and they we could not back out of the deal. We immediately realized that the signatures on several documents were forged and that the final price of the car was increased by approximately 15,000.

We were also threatened by the General Manager of the dealership stating that they would put the car on the street so as to effectuate the sale and eventually having it towed and that thereafter it would be something for me to deal with Wachovia. When we tried speaking with the salesman who sold us the car, the GM almost started a fist fight with us. When we called Wachovia, they said they were obligated to give Nemet the money.

Beware of the financing guy. They along with the GM are the ones that play these games. The salesman is usually unaware of this. Channel 2's Shame on you ran a story on the exact same scam that they pulled on another person. I am surprised that the consumer affairs or any of the other consumer agencies have not taken any action on a scam that they have been pulling for years.

Rosalie of Bayside, NY July 8, 2008

I purchased a new car. The sales rep said it would be 18,000 excluding tax. When I met with the finance person he would not review the documents with me or explain. the end result - I paid 19,464 for the car and 5,000 in a warranty. I asked him when I saw the warranty on the page and he said I am not paying for it - that it is included. I went back to the dealer and told the manager that I did not want this warranty and he lied to me. He did not care and said too bad - you signed it.

I told him as a consumer I have a right to cancel any warranties in 48 hours and they only took off 2,000 and up the price of my car to 20, 214, I told him to take the remaining 3,173 off that since Hundai gives me a ten year why do I want that - he told me not to push it and leave.

I can't tell you how disappointed I was. I was buying a new car and I could not even enjoy it because of the way I was treated. No consumer should have to be lied and be at the mercy of someone as dishonest as a car dealer. I have a right to know what I am signing the courtesy of them explaining it to me. No one should be threaten by these guys. I am out 3,173.00 which I rather have in my pocket not theirs. This needs an investigation.

Shujana of South Richmond Hill, NY May 11, 2008

Rushed me through the signing process and told me that my payments were going to be completely different than they actually were. Don't sign anything unless you've had time to read the paperwork throroughly!!!

Peter of Jamaica, NY February 14, 2008

i bought a nissan sentra 2005 & was baited in w/ a good deal but was tricked into signing an extende warranty this haitian guy gene from the finance dept said it was some paper work i neglected to sign.

Jai of Queens Village, NY February 5, 2008

On Monday, January 28, 2008 there was an ad on page 67 of the New York Post for used cars. This ad was posted by Nemet Nissan located at the corner of 153rd St. and Hillside Av. in Jamaica, Queens. This ad included a 2007 Nissan Sentra, stk#613533 for the price of 8,750. The next day, 1/29/08, I went to Nemet with the intention of purchasing this car for my niece. I met with a salesman named Ali and we were ready to make the deal. At this time the salesman pulled out the forms on which there was preprinted cost. These costs were as follows: 1. Delivery 495 2. Dealer Prep 349 3. Processing (Dealer Opt) 45

This was in effect adding 889 to the cost of the car. I questioned these additions and was told that the numbers on the forms could not be changed. I pointed out that the price of the car in being increased by more than 10%. The Manager came over and I was basically told no one will come in if they show the real price. I argued that these fees are for a new car which this was not. They started reading the fine print on the ad for the exclusions. These items were not part of the exclusions, meaning it should have been included in the ad price.

I had no problem paying tax, title & MV fees, but the additional 889 was a big problem. At this time the Manager read in the ad Prices do not reflect certification fees? and he said that these were certification fees. Again, I did not have an issue with a reasonable fee, but this invoice was saying something else. I felt that their ad was deceptive and misleading. I said that to them, thanked them for their time and left.

The entire experience just did not feel right. Later that day I called Nemets toll free line 1 800 608 8426 to ask about the ad. I called twice and spoke to two different people, Valerie and Shanise, about the ad. They both confirmed on the phone that there are no additional charges. Taxes, Title, DMV, and certification, which is about 200 is the price, not just for this car, but all the cars in their ad.

Yesterday, 1/31/08, armed with this new information, my niece went to Nemet and asked for Shanise. Guess what? She only answers the phones and is not a salesperson, basically she does not know what she is talking about. My niece does speak to a salesperson who says that the car is sold, but they do have other cars available. The fees are as above and certification can add up to 1200 to the price. Needless to say no deal was made.

I did not put out any money so I was not damaged economically, but I strongly feel that this is standard operating procedure at Nemet. I want to know if their tactics are leagal, and what can be done about it.

Renee of Woodside, NY November 10, 2007

I bought a 2004 Nissan Quest at NEMET last year. I actually saw the vehicle for 18,900 on the Internet. They claimed that the price was incorrect. I was there all day with my husband and my 3-year old son, mind you I was 9 months pregnant! When we finally saw the financial person, Lou, he was in a rush and so were we.

We went through the paperwork quickly because we were the only ones around. When seeing the bill, the price of the car was different 20000 and change, they added some Tires4Life and Drivecare both for thousands of dollars. This of course brought the price now to almost 27000. Lou told us we needed this so that the bank would accept me for a low interest rate. The monthly payment for about 500.

We told him we did not want it so he told us he would help subsidize for the first three months 100 per month and then bring down our monthly payments after the three months. He also told us that after the three months he would take off the Tires4Life and DriveCare because we wont need it.

It is now a year later. When we go to NEMET, we are told that Lou NO LONGER works there due to things like this. Why should we suffer for his lies ad misleading information? Becaus we paid over 1000 for Tires4LIfe, we tried getting new tires because the two right tires were damaged. It took 4 weeks of going back and forth physically and on the phone. Everyone gives you the run around there.

Now I am stuck with a monthly payment of 500 and a car with plenty of negative equity. They sold me an overpriced car with lots of unnecessary extras. They verbally promised things that did not take place and the man who did no longer works there. NEMET does not want to take responsibility for Lou's actions. Instead they make it seem like they did not know what he was doing. This is a major burden in my finances which I did not plan or want.

William E. Casas Jr. of Richmond Hill, NY October 29, 2007

On Oct. 30, 2001 purchased a 2002 Nissan Altima (new) from NEMET a NISSAN dealer. I also Purchased a Primier Ultra protective plan (Warrantee) This warrantee was sold to me by the NEMET and was included in my car payment. Terms of service 84 months or 100,000 miles. My car presently has 74,000 miles.

On September 24, 2007, I took my car to NEMET Repair Center to check the car because it was making a rattling noise and black smoke was coming from the exhaust. On that day I was informed that my care engine problems and they were going to check to see what my warrantee covered. Later that day a representative from NEMET Repairs informed me that the company that held the warrantee had gone bankrupt and I was not covered.

I have called NISSAN Customer Service for the last six week with no result. I received a document from US Bankrupty Court for the Northern District of Illinois on October 15th, which indicates that I am covered, however on Friday October 26th, I was informed that my policy was cancelled. I requested proof and they ask me call a number which has a recording regarding the bankrutcy.

I have been gettin the run around for approsimately 8 weeks. NEMET Repairs call me to remove my car otherwise they were going to charge me for storage. NEMET repairs quoted 8,000 dollars worth repairs.

Esther of Jamaica, NY October 26, 2007

I went to buy a car. I was told that I had to get an extended warranty that is optional that cost 2500 along with a passive alarm system that is not installed on the vehicle for 1195. The price of the car was inflated and now I am stuck with a car loan for 28,500 for a car that is worth about 23,500.

I have not started the payments yet but I am now legally bound to a loan of 28,500 with monthly payments of close to 600

Arthur of Melville, NY May 4, 2007

We are offered a 2007 Nissan Murano Leather interior for 31,000 by Elway the sales manager. Offered was excepted, then we transfer insurance policy to the new Murano. They asked a 200.00 as downpayment and I was told that this downpayment fully refindable. At this point, I already spent there 8 hours.

However, with this great deal everything seemed fine at first until we start going over the finace paper until the person Seth who is the finance manager put some unwanted item on the invoice Such as Insurance ETCH PRO For 2999, Protection Plan 1999.00 which was never asked for nor told during the sale stage.

The price of the car goes up from 31000 to 38000 (without taxes yet). I still did not receive my downpayment of 200.00.

Thomas of Oakland Gardens, NY April 30, 2007

04/28/2007 11:56 AM To Whom It May Concern This is a copy of email I sent to Nemet motors and Hyundai. I would like to inform why I feel as a NYC Fire Fighter I was burned by one of your dealerships,Nemet Motors of Jamaica Queens NY..I have already filed a complaint with the local Better Business Bureau but see that Nemet has not responded to any of the other numerous complaints filed against them.

I had just bought a new 2007 Scion tc 6 months ago but decided I needed a bigger vehicle because of personal reasons. After doing extensive research I decided the Hyundai Tucson was what I wanted to buy. My wife and I both feel the salesman made promises he did not keep. My deal with him was that I was to receive a trade-in amount of 16500.00 towards the purchase of the Tucson and the price quoted was to include the 440.00 delivery charge. I knew this was a great deal for me so I went over it several times with the salesman. I put down a 1000.00 deposit to secure the deal and order the car.I left the dealership happy with the deal and looked forward to getting the car.

All of the good karma I felt disappeared when I went to pick up the new car.

The salesman informed me I was only going to get 15250.00 for my trade-in saying you still are getting great sales tax savings and also failed on his promised to include the 440.00 delivery charge in the price. When I balked at this I was told if I did not complete the deal I would lose my 1000.00 deposit.I feel I had no choice but to take the car costing me 1830.00 more than it should have. I complained of the treatment to a manager(Carlos) but he said their is nothing he could do.

I know its only my word against theirs since I have nothing in writing to prove my case, except the salesman's business card writing out 16500.00 for trade-in. Me and my wife know what was said.

As my wife said they are not like you when you promised to protect life and property as a firefighter your word was good and you for filled your promise. I just wanted you to know how Nemet motors treats firefighters in your name.

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