Complain about a product or service

Nemet Auto Group

153-12 Hillside Ave.
Queens NY 11432

Nemet Automotive • Changing prices • Lease terminations • Extended warranties • Advertising • Honoring court judgments --- News • Nemet Chevrolet Plans Appeal in Consumer Site Suit

Here's what Nemet says about itself on its Web site: "The Nemet Auto Group is an automotive marketing organization led by the Nemet family since 1916. For 86 years, the Nemet family has represented many of the world's largest and most prestigious automobile manufacturers selling well over half a million cars internationally."

Sounds great, but some of Nemet's customers aren't so impressed, as the complaints in this section indicate. A selection of assorted recent complaints appears below, while categorized beefs are listed to the right.

Jacqueline of Kew Gardens, NY June 6, 2009

We had agreed on a price at the beginning of our negotiations and also a price for my car which I was trading in. When I asked to see the car I was buying again, was told that this was not the car we were negotiating on but yet another one on there lot with fewer accessories, and they proceeded to write up the order,but for 2000 more than the agreed price. The additional accessories were listed at 665. We threatened to walk away from the deal and 2 more salesmen joined and continued to pressure us- not giving us the bottom line of what we were to pay-I continued to object and wanted to know what the car was going to cost and was told that the finance officer would have the total figures and we would not be cheated. Meanwhile they had taken off my license plates and were transferring them to the new car. Five hours had passed by this time and ˆI was thoroughly exhausted .

When we finally saw the finance officer he insisted that the car be financed thou I made it clear that I wanted to pay by check. When finally saw the completed bill it was 2000 more than we had agreed to ( I am not counting sales tax and transfer and license fees. I am a 85 year old widow and felt helpless under this pressure especially since they called my insurance company and transferred my license plates. I hope this experience will be publicized so others will be aware of their dishonest business practices.

T of Jamaica, NY May 18, 2009

OK.. I guess I am not the only one who got scammed.. I wish I had googled this page before.. Now here is my story.. Sunday evening.. I am really not all that in to buy a car.. but my mistake I said why not go check it out whoz buying and got out of the Parson Blvd Subway and walked into the Dealership.. They showed me a car with less miles and said its a new car.. a little more miles than a brand new car.. but for the price break such a good deal.. since I really didnt need a car.. and was only thinking about it.. and didnt plan on putting a lot of miles on my car anyways he convinced me that this should be my car.. coz even after the 6-8K miles I shall put in a year.. when its reaches 13-15K that would make it like any other average 1 year old car all that blah blah blah.. wow.. what a sales man.. so I liked it.. but I was reluctant to buy the same day.. I wanted to go home and think about it.. but all the luring.. the month end discount.. the Sunday Discount..and the car wudnt be available by next day.. and to make a deal before they close on Sunday..

all this they convinced me to signing into the car.. The sales guy took me to the finance manager and left me in his custody and ran away.. now this guy didnt agree with price I negotiated with the sales guy.. after a lot of hazzle.. he agreed.. but he said. he'll have to charge me for destination fees, registration, inspection, et al.. and i agreed.. then began the sign.. now he was in a real hurry.. its sunday.. he needs to take his daughter somewhere.. his 'honey' kept on calling.. and he kept on blabbering and sign here.. and sign there.. and here too.. quickly sign this and this too.. all done.. I drove my car home.. sit down and look at the paperwork..

1. My payment is double than what I negotiated for.. why? Sign here.. sign there.. I signed for 10000 worth of unwanted stuff for a 12000 car.. anti theft decide, passive disabling device, GAP insurance, Auto Vehicle Replacement Insurance, Diamond VIP, Additional Warranty, LoJack and dont know what all more.. and believe me this is how he went.. "if anything happens to your car when u run out of manufacturer warranty.. our warranty will take care of u.. sign here that u accept it" "if your car gets stolen the lojack that we'll install for free (*didnt say that only installation is free*)can detect your car.. sign here that you accept for lojack" and on and on..

2. The is used by someone in NJ for 4 months.. no wonder there was 3000 miles on the car.

3. I took off and got back to the dealer NEXT day.. on monday afternoon, they deny that they said its a new car.. the sales man says.. he had meant LIKE A BRAND NEW car.. the finance guy says they cant do anything any more since all the paperwork was sent via e-registration to dmv and financing and nothing could be done.. and that he explained it to me while signing and I signed it.. HE said "I TOLD U.. recall properly.. whenever you need oilchange.. tire rotation.. carwash.. the Diamond VIP at nemet takes care of you with all those needs for free.. sign here that you accept Diamond VIP" I recalled him saying "taking care for free" and signing.. and now he said.. free if I pay now.. there is nothing free in america... and its non refundable charge.. so I am stuck with everything.. Now I insist that I want a NEW car and not this one.. he says in 3 weeks after I receive my title (looking at the below poster, now am not sure I'll even get that) I can go and trade in this car and get myself a brand new car for 16000. and I ask him if he will take it for the same price of 12000 that he sold it to me for.. he said "how is it possible" the is out of the dealership... he checked his computer did some numbers and is ready to trade in my car for 9500.. and the 10000 amount of add ons is non-transferrable, non refundable.. howzzat??

Lorraine of ozone park, NY May 16, 2009

This is a copy of the letter i sent them after many unreturned phone calls and still no registration. I just went online and ordered a copy but it the point that they didn't even try to correct their mistake.

I can't not believe you would send a an e-mail with out checking out your customers. I purchased a new car in April 2008. I transferred my old plates to my new car simple....no. Someone at Nemet made a mistake and put another customers plate number on my registration. After numerous phone calls even to the general manager which no one wanted to give his name or number, but he left many messages on my voicemail ,when Mr. Pearlstein wanted me to come in and take advantage of making trade-in for a new car, but I still don't know why he is the general manager when the VERY BUSY man could not return a phone call or have someone less busy return the call..I know the car business is extremely busy now.

Then I finally get through to Nydia (DMV) and I think she is going to handle it and makes me come in sigh a form wait for my registration only to find out through a fax that I should contact her because I need to pay for a new registration that was Nemet mistake .

Maybe through this e-mail someone here may read this because I know someone at consumer affairs will. Still waiting for my registration but I guess any tickets that I receive for faulty plates Nemet will own up to their mistake and pay it.

Rayola of briarwood queens, NY May 12, 2009

Sat May 9 2009, We went in to buy our first car, so we asked for the 2008 Tuscon. They said that they only had one left with 12000 miles and that it was never owned by anyone and therefore we would be the first owners. They also said that we could purchase the car that worth was 17000 for 14000. We put a 5000 downpayment and after all the sign here, here and here..we realised the next day that the car that cost 14000 was now costing 25000. We went back two days later to explain that we did not need everything that we signed for and we did not realise what we were signing for, they refused to return the money and stated that they knew we would sign off on all of this extras and therefore did not mind letting the car go for 14000. Also when I checked car fax, they lied once again, they said that we would be the first owners but we were not ,the car is pre owned by their company,which makes us the 2nd owners and therefore reducing the value of the vehicle. They say their business is based on recommendations, but I dont who would EVER recommend them. When we told our pastor we went to Nemet, his reaction was WHY WOULD YOU GO THERE!!!!

Nadine of St. Albans, NY March 9, 2009

I bought the car on 11/28/08. Go figure, I have only had the car for less than 6 months and already I feel the brakes are worn. I have 2007 Hyundai Sonata. I had the gasket done within 2-3 weeks that I purchased the car. ( The yellow warning light was). That was done for free because it was in the 30 days of the warranty coverage. I was constantly harrased in the last 2 months by the warranty coverage company about extending that.

I answered a call when I had the time and the rep. told me that my mileage was low and I am in good shape, but when it reaches about 45,000 miles I should give them a call and extend it. I wasn't sure if that was good information or not now that I think about it because it wouldn't seem that I or anyone else would want to wait that long to extend coverage. Anyway, finally I now need new brakes, back and front, which I should not be responsible for especially if I had the car less than 6 months and I was told that it had a full inspecion.

I love the car, but I believe I was taken for a loop. And one more thing, how come I was charged so much for a lo-jack when it appears that if it is stolen I may or may not get it back because chop shops are less than a mile away from the neighborhood.

Douglass, the salesman was great and very professional and he definitely worked with us, but there were some surprises at the end that I really feel skeptical about when I went to the financing department. The guy there asked me if I wanted to put a down payment, but I told him no and asked if that should make a difference in the payment? He told me no. I did not put one down, but realized that the lo-jack was about 700 extra.

I have an elderly grandmother, a disable spouse and an incarcerated son. These are the main reasons I bought the car, but the problems I am having should not be. Oh, and I forgot to mention about the switcheroo in the nuts on the tire which I was blatantly blamed for by the service manager named Marcus, who know longer works there. But by the time me and my girlfriend professionally worded him out, he did not charge me. I only had the car less than 2 months then. Who wants to pay 228 monthly for insurance and 334 monthly for car payments for all this aggravation.

Ramin of Queens, NY March 8, 2009

I TOOK MY MINI VAN WHICH I BOUGHT FROM THEM TO REPAIR THE REMOTE CONTROL DOOR OPENER THEY SERVICED MY CAR A 7500 SERVICE REPAIR .THEY NEVER CHANGED OR REPLACED MY REMOTE

I TRIED CALLING MICHAEL HE NEVER CALL BACK WHEN I GOT NASTY HE FINALLY CAME TO TALK TO ME AFTER SEVERAL TRIES AND DAYS LATER.HE CALLED ME NAMES AND TOLD ME TO-----SELF.

MY CAR BROKE DOWN I HAD TO CALL AAA TO GET SERVICE FROM THEM I FOUND OUT NEMET MOTORS NEVER EVEN OPEND THE HOOD OF MY CAR .

I TOOK MY VAN TO A DIFFERENT DEALERSHIP THEY ALSO DIDNOT WANT TO TALK ANYBAD THINGS BUT TOLD ME MY CAR NEEDS BRAKES AND ROTERS URGENTLY THEY WILL NOT RELEASE MY CAR UNTILL I EITHER FIX THE BRAKES OR HAVE A TOW TRUCK AND TOW THE CAR OUT OF THEIR SHOP .

THE MANAGER OF THE SHOP TOLD ME WHY DONT YOU MAINTAIN YOUR NEW VAN SIR .WHEN I TOLD HIM THE VAN WAS IN A DEALER 3 WEEKS OR 700 MILES BACK HE DID NOT TRUST ME .

Pankaj of Jamaica, NY February 3, 2009

i was told that the vehicle will be 21,569 at the sales floor but at the finance side they made me sign 23,141 by saying disregard the extra amount. that is nothing. later i was told that this will be final charges and i can't get this back to 21569. pj the sales manager told me do what i can. no one cares about me.

Rey of Brooklyn, NY January 20, 2009

I was recently in the market for a new car during the month of December 2008. I decided to buy a 2009 Nissan Altima. I visited the NissanUSA.comwebsite to research the vehicle further and decided to move forward and obtain a quote from a few dealers within the 5 boroughs. I received some aggressive quotes (by phone) from a few of these dealers.

Of the dealerships who contacted me, Nemet Motors was the most aggressive. I spoke to a Nemet representative, named Ali Sultan, who asked me What can I do to gain your business?? My response was If you can sell me a dark slate 2009 Nissan Altima 2.5 SL with the convenience package, convenience plus, connection package with fog lights and aluminum kick plates for the price of 21,000 straight with the destination fee waived, we have a deal. Prior to speaking with Ali, another dealer quoted me 21,995 for the 2.5 with the same options. The only difference between the two models (2.5 and 2.5 SL) is that the 2.5 SL is equipped with leather seats while the 2.5 is not.

Alis response was that he would have to talk to the General Manager and get back to me. Within 45 minutes he called me back and told me, I can sell it to you for that price.? Before moving forward and starting the necessary paperwork and the submission of personal documents, he turned the sale over to a salesman named David Narine. His reason was, and I quote, To help him out?. I didnt think anything of it at the time because David Narine turned out to be a pleasant salesman to deal with. When I'd assembled all the necessary documents for Nemet, we made an appointment for me to come to Nemet Motors on 12/18/08 to speak with one of their finance officers to complete the sale.

I arrived there fairly late, at 8:00 PM, due to a very long day at work, so I was very tired, my thinking not at its best. I sat down and spoke to Vince Kesh, one of their finance officers. We talked about the vehicle, what my monthly payments would be, and the interest I would be paying. Vince also mentioned perks such as Diamond VIP. He mentioned the included destination fee and I told him Ali said he would waive it, and it was removed from the contract. I kept asking him why the vehicle was costing more than the agreed-upon amount, because what he was telling me didnt make any sense. Since I was suffering from mental fatigue and it was getting late I just signed the areas he told me to sign. When I had a chance to review my contract I was horrified. The total cost of the vehicle came to 29,204.83. I thought to myself, What in the world is this?

What I noticed is that they charged me 22,500.00 for the vehicle (including options), which was not the agreement I had with Ali or David Narine; my initial agreement with Ali Sultan was that the price of 21,000. They were able to keep the rebate for themselves once they deducted it (22,500 1500 = 21,000), then they charged 2,299.00 for Diamond VIP, 1,999.00 for ETCH, factoring in the 8.38% sales tax, 10.00 for the NYS inspection and 152.50 for processing fees. I NEVER asked for Diamond VIP or ETCH, never discussed them with David Narine, neither he with me, and would never have agreed to these costly add-ons. When you add it all together the price they fraudulently charged me was 29,204.83. I should have been charged 21,000.00 for the vehicle as agreed (including the options) with 8.38 % sales taxes of 2,244.33, 10.00 for NYS inspection and 152.50 for processing fees; with the total amount being 23,406.83 and with the Nissan 1,500 cash back promotional offer.

I was very upset about what I saw and called Nemet to rectify this during the week of 12/28/08. David Narine was out and Vince (finance officer) was not available. I was able to speak to Ali and I explained to him that there were serious discrepancies in my contract. He didnt allow me to speak with him at length over the phone, but told me I would need to speak to Vince, since the point of sale was completed with him. I spoke to Ali and Vince on Monday, 1/5/09, to have the contract redone.

I told Vince that I have no use or need for the Diamond VIP and ETCH options because what they offer is pretty much covered by my own insurance policy. He responded that he could not redo the contract because Id already signed it. Vince said that what he could do was to extend the warranty or give me something else that could equate to the cost of the unwanted options. I told him that this was not acceptable, and that I wanted the 4,298.00 refunded to me. His response was, I cant refund you the money.? The discussion kept going in circles and it ended up with him saying that he would see what he can do after talking to his General Manager.

I followed up with Vince a couple of days after this discussion and his position and Nemet's was unchanged. Nemet's position was that it would not refund me my money and redo the contract, but would offer me another warranty or an aftermarket navigation system. My own response was the same; that this was unacceptable and that Nemet would soon be hearing from my lawyer. Vince's response to this was, Thank you?.

I was shocked by this and thought I should speak to someone in a higher position than Vince Kesh. I was able to contact the General Manager, Scott Pearlstein on 1/12/09 and explained the situation to him. He seemed to be aware of my situation because he stated to me that he told Vince to tell me that they cannot and will not refund my money (for the amount of 4,298.00) or redo the contract, because I signed the contract and should have said something then. Mr. Pearlstein also said that they could offer me another warranty or an aftermarket navigation system. I responded I have no use or need for the Diamond VIP and ETCH options because what they offer is pretty much covered by Geico. I was not asked if I would be interested in additional warranty or services in addition to the total cost of the car; rather it was included in the contract before hand?.

The conversation was going nowhere and ended with me not taking his offer. This was a premeditated tactic to get me to pay more than the agreed-upon amount between me and the salesmen. I am currently seeking legal advice and representation, and am reporting this fraud to the appropriate law enforcement authorities.

Summary:

1. Agreed-upon price in all sales discussions at Nemet Motors: Dark slate 2009 Nissan Altima 2.5 SL with the convenience package, convenience plus, connection package with fog lights and aluminum kick plates for the price of 21,000

2. Price that Nemet substituted in the contract without informing me: 22,500

3. Items and cost of items added to contract by Nemet without my consent in any sales discussions: Diamond VIP (During the ownership of the vehicle free oil change, lube and 3yr tire/rim replacement in case of damage) 2,299 ETCH (up to 15k of the value of the car in the event of the vehicle being stolen) 1,990

4. What I want for remediation of Nemet's fraud: The contract redone based upon the sale agreement with Ali Sultan. If not, then the total refunded amount of 4,298.00 with 13% interest for the length of the 5yr finance agreement.

Refund by Nemet of: 4,298.00

J of Corona, NY January 17, 2009

I guess Nemet Motors has been up to their deceptive ways for quite some time. I came across this website by accident,but I'm glad I did. In 1995 a bought what I thought way a Susuki Sidekick with 4WD and AC as was advertised and agreed upon. What I got was a 2WD No AC Sidekick. This being my first car purchase I felt they took total advantage of me.

When I went back to the dealership to demand either a different car or a price adjustment all I got was the runaround. They sent me here then there, finally I just got fed up and left thing alone. I would never ever recommend nor buy any vehicle for Nemet Motors. PLease people, be careful.

Ajay of Richmond Hill, NY January 8, 2009

PJ IS A LIER HE TOLD ME FIRST THE PRICE OF THE VEHICLE IS 18500 THEN WHEN I SIGNED THE CONTRACT I FOUND OUT THEY MADE ME TO SIGN 20500 AND THEN PJ WHO IS THE GM OF THE NEMET MOTORS SAYS I SIGNED IT SO I HAVE TO PAY. HE TOLD ME THIS IS HOW IT WORKS AND I CAN DO WHATEVER I WANT.

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