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Here's what Nemet says about itself on its Web site: "The Nemet Auto Group is an automotive marketing organization led by the Nemet family since 1916. For 86 years, the Nemet family has represented many of the world's largest and most prestigious automobile manufacturers selling well over half a million cars internationally."
Sounds great, but some of Nemet's customers aren't so impressed, as the complaints in this section indicate. A selection of assorted recent complaints appears below, while categorized beefs are listed to the right.
Maura of Richmond Hill NY (05/30/08)
I went to Nemet in search of a car and was interested in a 2007 Hyundai Santa Fe. After negotiating a price of $21,500, I was told that in order to hold the car, I could leave $1,000. I left the deposit and went the next day to finance part of the loan. I originally went down with $13,000.00 more (in certified check form), so that my loan would be only for 7,000. I was declined the loan, but they refused to give me back my money right away. The general manager,Scott said that it would take 14 days for me to get the money back (the money that I had just given him the day before). This policy is only true when you are approved for a loan but decide not to go through with it. I however, was not approved for the loan. In addition, I was told by the manager that Nemet was not a welfare office, possibly a comment made because I am a hispanic and he believes hispanic people must be on welfare. I've been calling everyday and going in person for my money, but to no avail. Finally today, Scott the manager told me if I don't leave Nemet (and keep asking for MY money)HE WOULD CALL THE POLICE ON ME!! Could you believe it? He would call the police because I am asking for MY MONEY? Shouldn't it be the other way around? Anyone doing business with Nemet should seriously consider checking all the negative reatings they have from the better business bureau.
I am desperately awaiting my $13,000 because as of now, I don't have any form of transportation or any money to purchase a car.
Shujana of South Richmond Hill NY (05/11/08)
Rushed me through the signing process and told me that my payments were going to be completely different than they actually were.
Don't sign anything unless you've had time to read the paperwork throroughly!!!
Chandravica of Jamaica NY (03/29/08)
I bought a 2005 Nissan at NEMET last year. I actually saw the vehicle for $11,900 on the lot.
. I was there all day with my husband and
When we finally saw the financial person, Lou, he was in a rush and so were we.
We went through the paperwork quickly because we were the only ones around. When seeing the bill, the price of the car was different $6500 and change, they added some Tires4Life and Drivecare both for thousands of dollars. This of course brought the price now to almost $18,5000.
We told him we did not want it so he told us he would help subsidize for the first three months $100 per month and then bring down our monthly payments after the three months. He also told us that after the three months he would take off the Tires4Life and DriveCare because we wont need it.
It is now a year later. When we go to NEMET, we are told that Lou NO LONGER works there due to things like this. Why should we suffer for his lies ad misleading information? Becaus we paid over $1000 for Tires4LIfe, we tried getting new tires because the two right tires were damaged. It took 4 weeks of going back and forth physically and on the phone. Everyone gives you the run around there.
Now I am stuck with a monthly payment of $310 and a car with plenty of negative equity. They sold me an overpriced car with lots of unnecessary extras. They verbally promised things that did not take place and the man who did no longer works there. NEMET does not want to take responsibility for Lou's actions. Instead they make it seem like they did not know what he was doing. This is a major burden in my finances which I did not plan or want.
David of Bayside NY (03/27/08)
I took delivery on a BRAND NEW 2008 Elantra last night. one block from the dealership, the airbag light went on. Took it back to the shop and they said oh drive it home- it's nothing. Just bring it in tommorow. Brand new car in the shop now and they won't say how long before I get it back. I went online and discovered that Hyundai has a history of airbag problems. I wonder if I am covered under NY's lemon law.
Michael of Douglaston NY (02/29/08)
While my mother was driving, she got hit by a car that failed to look both ways before popping out. The car ended up being beyond repair, so we were in the market for a new car. My parents were looking for a car that wasn't too expensive because of our recent other new vehicle.
They ended up buying a Hyundai Sonata from Nemets on Hillside Avenue. They negotiated and did all the calculations and agreed to pay around 19000 - 20000. The price calculations were all on paper.
After we picked up the car, we received some trouble. We apparently got charged a lot more than what we agreed upon. When we went back to sort it out, Nemet did not have the papers we saw with the initial deal and it seems they have switched the numbers on the papers that my parents had to sign.
I am very disappointed and angry about how dealers like these are still in business and allowed to operate in such shady manners.
My parents are honest and hard-working and do not need this unnecessary stress and burden of these scam artists. Financial strains because of Nemets.
Raymond of Ozone Park NY (02/23/08)
I feel Nemet motors have cheated me
out of the auto repairs cost. They
charged me 2000 to replace the oil, oil
filter, leaking intake manifold, and struts.
The labor costs 1174.33 while only the
parts cost 813.57. I have contacted
Cynthia Ambrose multiple times and she
gave me the run around. She never
answers nor returns my phone calls.
The resale value of the car isn't even
2000. I feel they were disrespectful and
unscrupulous. After speaking to the
service manager (Marcus Hill) today, he
too feels that the cost of the auto repair
is a bit too high. I also feel that I am
unfairly targeted because of my race. I
hear her giggling during the first phone
call that I made on 2/11. After being
more assertive, she instead avoids me. I
will NEVER take my car or buy one
again from Nemet Motors. After the
repair, I still hear noises from the struts.
At times it is even more pronounced
than before. If I take my car back, I don't
even know if they would even service it,
much less damage it. They appear to be
dishonest and untrustworthy.
Basically, I feel like I went to the cleaners. Nothing appears to be fixed. I want a refund or they need a lesson from the law.
Peter of Jamaica NY (02/14/08)
i bought a nissan sentra 2005 & was baited in w/ a good deal but was tricked into signing an extende warranty this haitian guy gene from the finance dept said it was some paper work i neglected to sign.
Jai of Queens Village NY (02/05/08)
On Monday, January 28, 2008 there was an ad on page 67 of the New York Post for used cars. This ad was posted by Nemet Nissan located at the corner of 153rd St. and Hillside Av. in Jamaica, Queens. This ad included a 2007 Nissan Sentra, stk#613533 for the price of $8,750.
The next day, 1/29/08, I went to Nemet with the intention of purchasing this car for my niece. I met with a salesman named Ali and we were ready to make the deal. At this time the salesman pulled out the forms on which there was preprinted cost. These costs were as follows:
1. Delivery $495
2. Dealer Prep $349
3. Processing (Dealer Opt) $ 45
This was in effect adding $889 to the cost of the car. I questioned these additions and was told that the numbers on the forms could not be changed. I pointed out that the price of the car in being increased by more than 10%. The Manager came over and I was basically told no one will come in if they show the real price. I argued that these fees are for a new car which this was not. They started reading the fine print on the ad for the exclusions. These items were not part of the exclusions, meaning it should have been included in the ad price.
I had no problem paying tax, title & MV fees, but the additional $889 was a big problem. At this time the Manager read in the ad Prices do not reflect certification fees? and he said that these were certification fees. Again, I did not have an issue with a reasonable fee, but this invoice was saying something else. I felt that their ad was deceptive and misleading. I said that to them, thanked them for their time and left.
The entire experience just did not feel right. Later that day I called Nemets toll free line 1 800 608 8426 to ask about the ad. I called twice and spoke to two different people, Valerie and Shanise, about the ad. They both confirmed on the phone that there are no additional charges. Taxes, Title, DMV, and certification, which is about $200 is the price, not just for this car, but all the cars in their ad.
Yesterday, 1/31/08, armed with this new information, my niece went to Nemet and asked for Shanise. Guess what? She only answers the phones and is not a salesperson, basically she does not know what she is talking about. My niece does speak to a salesperson who says that the car is sold, but they do have other cars available. The fees are as above and certification can add up to $1200 to the price. Needless to say no deal was made.
I did not put out any money so I was not damaged economically, but I strongly feel that this is standard operating procedure at Nemet. I want to know if their tactics are leagal, and what can be done about it.
Esther of Jamaica NY (12/30/07)
I filed a complaint earlier, as it turns out Nemet managed to have me spend over $42,000 on a 2008 Altima Coupe. I recently looked the numerous complaints filed against them and I can relate to all of the other customer's stories. My question is, what can we do about Nemet and thei unfair practices?!
Andrew of Astoria NY (12/28/07)
Agreed to buy a new 07 Nissan Xterra for $20,000 on Fri. eve. 11/09/07.
Returned Sat. am 11/10/07 to seal the deal.
Had to go thru financing as that was the only way Nemet would sell me the car, even though I wanted to pay cash.
The price was now raised to $23,365.
Another sales-mgr. came in the finance office and told me to sign and initial various items. Nothing was explained to my satisfaction but the finance man, Jean said all items were included in the price so like an idiot I complied.
When I arrived home, upon reading the contract I saw that I had purchased
1.$2500 an extended Nissan warranty
2.$2000 Gap insurance
3.$1500 Tire and Wheel insurance
4.$2000 Various Nissan goodies I had requested - but not at these prices
interior bike rack ($600)
rain deflectors ($400)
remote starter ($1000)
I immediately returned to Nemet motors to cancel the above $8000 worth of items that were added to my contract price. My pleas fell on deaf ears. I returned to Nemet on two more occasions and was given the run-around.
I overpaid $5000 for the vehicle!!!Hard-earned dollars that could be used elsewhere.
Renee of Woodside NY (11/10/07)
I bought a 2004 Nissan Quest at NEMET last year. I actually saw the vehicle for $18,900 on the Internet. They claimed that the price was incorrect. I was there all day with my husband and my 3-year old son, mind you I was 9 months pregnant! When we finally saw the financial person, Lou, he was in a rush and so were we. We went through the paperwork quickly because we were the only ones around. When seeing the bill, the price of the car was different $20000 and change, they added some Tires4Life and Drivecare both for thousands of dollars. This of course brought the price now to almost $27000. Lou told us we needed this so that the bank would accept me for a low interest rate. The monthly payment for about $500. We told him we did not want it so he told us he would help subsidize for the first three months $100 per month and then bring down our monthly payments after the three months. He also told us that after the three months he would take off the Tires4Life and DriveCare because we wont need it. It is now a year later. When we go to NEMET, we are told that Lou NO LONGER works there due to things like this. Why should we suffer for his lies ad misleading information? Becaus we paid over $1000 for Tires4LIfe, we tried getting new tires because the two right tires were damaged. It took 4 weeks of going back and forth physically and on the phone. Everyone gives you the run around there.
Now I am stuck with a monthly payment of $500 and a car with plenty of negative equity. They sold me an overpriced car with lots of unnecessary extras. They verbally promised things that did not take place and the man who did no longer works there. NEMET does not want to take responsibility for Lou's actions. Instead they make it seem like they did not know what he was doing. This is a major burden in my finances which I did not plan or want.
Naipaul of South Ozone Park NY (11/08/07)
Today I went to the Nemet Auto Service Center for a Synthetic Oil change and to fix a squeek I heard in my brakes of my 2007 Nissan Altima. After claiming he had run a disgnostic on the car the mechanic told me that I would need to replace my brake pads and cut the rotors. He also told me that I will need to do my 15,000 mile service on the car. He gave me an estimate of the cost which he said totaled $775. Nothing was signed and I told him to go ahead. After he gave me a booklet about what was going to be done on the car, I called him back (exactly five minutes after he gave me the price quote) and I told him I did not want to do the 15,000 mile service on my car. This alone cost me $550. He told me he could not do it because they had already ordered parts for the car. The parts were air filters and pollen filters which it turned out were never replaced in my car.
I was lied to about the actual cost of the servicing. The labor alone cost me $475. Actual parts cost only $235. After doing a test drive on the car they claimed that they had fixed the brakes in my car and there was no squeeking. However immediately after driving off I relaized that the brakes were still squeeking. No air filters were replaced in my car, which was part of a standard 15,000 mile service for the car. He claimed he had ordered this for my car. I took the car back and road tested it with a mechanic from Nemet (this was supposed to be done in the first place since it was a part of the 15,000 mile service that I paid for). They were actually supposed to do two road tests. One before and one after servicing the car. He found where the squeek was coming from, which was the rear back tire however the brake pads they had originally worked on were the front. I was told that I would have to pay again in order to have the back brakes now fixed. I have to wait until next week when I can take another day off to go back and fix the same problem yet again. I feel like I was ripped off really badly. I should have been able to cancel my servicing after five minutes. I should not have been told that parts were ordered when they were obviously never ordered because they were not used in my car. I dont know what else I can do except not return to the delearship for further servicing of my car. I hope this gets reported and something gets done to stop Nemet from doing this to other people.
William of Richmond Hill NY (10/29/07)
On Oct. 30, 2001 purchased a 2002 Nissan Altima (new) from NEMET a NISSAN dealer. I also Purchased a Primier Ultra protective plan (Warrantee) This warrantee was sold to me by the NEMET and was included in my car payment. Terms of service 84 months or 100,000 miles. My car presently has 74,000 miles. On September 24, 2007, I took my car to NEMET Repair Center to check the car because it was making a rattling noise and black smoke was coming from the exhaust. On that day I was informed that my care engine problems and they were going to check to see what my warrantee covered. Later that day a representative from NEMET Repairs informed me that the company that held the warrantee had gone bankrupt and I was not covered. I have called NISSAN Customer Service for the last six week with no result. I received a document from US Bankrupty Court for the Northern District of Illinois on October 15th, which indicates that I am covered, however on Friday October 26th, I was informed that my policy was cancelled. I requested proof and they ask me call a number which has a recording regarding the bankrutcy. I have been gettin the run around for approsimately 8 weeks. NEMET Repairs call me to remove my car otherwise they were going to charge me for storage. NEMET repairs quoted 8,000 dollars worth repairs.
Esther of Jamaica NY (10/26/07)
I went to buy a car. I was told that I had to get an extended warranty that is optional that cost $2500 along with a passive alarm system that is not installed on the vehicle for $1195. The price of the car was inflated and now I am stuck with a car loan for $28,500 for a car that is worth about 23,500.
I have not started the payments yet but I am now legally bound to a loan of $28,500 with monthly payments of close to $600
Arin of Brooklyn NY (08/18/07)
Bought a 2007 Impala from Nemet Motors April 24,2007. After negotiation with price we decided to buy the car. Then they made me and my wife wait from 2pm to 9pm to see the sales manager named Sid. At that time they start adding all theses extended warranty and service contract a cost of $2648, to the cost and the contract. We then told them that that was not the deal negotiated. After detaining us till 12:30am, they told us that if we change our mind we could cancel the extended warranty and service contract latter. When I contacted them to cancel the warranty, they refuse to refund our money. I have contacted Better Business Bureau, and the Department of Consumer Affairs.
$2648 before tax.
Millie of Providence RI (06/22/07)
NEMET MOTORS DON'T LISTEN, THEY JUST WANT A SELL. I live in RI, and found 2007 Altima fully loaded for a good price at Nemet motors, 5/24/07.My sale man Victor who was very nice. Before everything I told Victor that I will be tranfering my old plates to the new car. Was told that I should be receiving the new register and title in the mail. Called a few times to follow up and just kept on getting voicemail, from Victor and Jean (store manager). A months has passed and was told that my new PLATES was ready. WHAT part of the word plate transfer didn't they understand. My boyfriend was told in his face that old car plates can not be tranfer to new lease plates. Now am going to have to pay forthy buck to fix something that's quote can't be done. They made they're sale and don't care about the problems they make. I would NEVER shop there again and neither should you!!!!
Arthur of Melville NY (05/04/07)
We are offered a 2007 Nissan Murano Leather interior for 31,000 by Elway the sales manager. Offered was excepted, then we transfer insurance policy to the new Murano. They asked a $200.00 as downpayment and I was told that this downpayment fully refindable. At this point, I already spent there 8 hours. However, with this great deal everything seemed fine at first until we start going over the finace paper until the person Seth who is the finance manager put some unwanted item on the invoice Such as Insurance ETCH PRO For $2999, Protection Plan $1999.00 which was never asked for nor told during the sale stage. The price of the car goes up from 31000 to 38000 (without taxes yet). I still did not receive my downpayment of $200.00.
Thomas of Oakland Gardens NY (04/30/07)
04/28/2007 11:56 AM To Whom It May Concern This is a copy of email I sent to Nemet motors and Hyundai.
I would like to inform why I feel as a NYC Fire Fighter I was burned by one of your dealerships,Nemet Motors of Jamaica Queens NY..I have already filed a complaint with the local Better Business Bureau but see that Nemet has not responded to any of the other numerous complaints filed against them.
I had just bought a new 2007 Scion tc 6 months ago but decided I needed a bigger vehicle because of personal reasons. After doing extensive research I decided the Hyundai Tucson was what I wanted to buy. My wife and I both feel the salesman made promises he did not keep. My deal with him was that I was to receive a trade-in amount of $16500.00 towards the purchase of the Tucson and the price quoted was to include the $440.00 delivery charge. I knew this was a great deal for me so I went over it several times with the salesman. I put down a $1000.00 deposit to secure the deal and order the car.I left the dealership happy with the deal and looked forward to getting the car.
All of the good karma I felt disappeared when I went to pick up the new car.
The salesman informed me I was only going to get $15250.00 for my trade-in saying you still are getting great sales tax savings and also failed on his promised to include the $440.00 delivery charge in the price. When I balked at this I was told if I did not complete the deal I would lose my $1000.00 deposit.I feel I had no choice but to take the car costing me $1830.00 more than it should have. I complained of the treatment to a manager(Carlos) but he said their is nothing he could do.
I know its only my word against theirs since I have nothing in writing to prove my case, except the salesman's business card writing out $16500.00 for trade-in. Me and my wife know what was said.
As my wife said they are not like you when you promised to protect life and property as a firefighter your word was good and you for filled your promise. I just wanted you to know how Nemet motors treats firefighters in your name.
Svetlana of Brooklyn NY (04/11/07)
I went to purchase a car from Nemet Motors after I saw what appeared to be a good deal in the Newspaper, boy was I wrong! I purchased a 2003 altima from them thinking I was getting a good deal. It took them a very long time to get the paper work ready. By the time they were done I was restless and my head hurt. I sat down with the finance manager Sid and this is when he started making all kinds of promises. He rushed me through a whole bunch of paper saying that since it was so late (9:30 PM) I had to have extra warranties added on the car for me to be able to drive off that same day. He told me to call him the next day to get all the figures. I called the next day all the way until the night. This guy seems to never get a break because he was never able to answer my calls (ya right). He was avoiding me that whole day, so I was starting to get a little nervous because from the looks of the contract I would owe 25,000 for a 14,000 dollar car. That night my father and me decided to drive to the dealership, Sid told me that everything was fine all the warranties will be taken off when I sign the final contact. He said my final contract was locked away and that I could come back the next day to sign it. When I got there the next day he typed up the contract in my face, which meant that he lied about it being locked away. All the extras were still in the new contact, so I told him that I wasn't going to sign it and I didn't want the car. He told me I had no choice and that I had to keep all the warranties. I started crying in the office, so the GM Scott was called in. They promised to take off one of the many extended warranties that were added, but I knew that all they was take away some money from the amount owed and added it to the finance fee. They made me feel like I had no choice but to take that offer because it was for a few more months which made my monthly payments more affordable, so I left with the new contract. Come to find out they never cancelled the first contract, so I'm being billed from both Nissan and M & T bank. They have been telling me now for the past few weeks that they are fixing the problem and not to worry, but I am still showing an outstanding balance for both banks.
Not only that, I took my car to my mechanic to find out that the car was in a serious accident which the car appeared to have frame and bumper guard damage. Once again I had to make another trip to this dealership. When I got there the GM Scott told me that they would fix anything and then told his mechanics to put everything back together. He then told me that I can get a lawyer and in five years he will see if I ever get anything. I started crying again I front of my one and a half year old son.
Till this day nothing has been fixed with the car nor was the other loan voided. I don't know what to do; there is no way I can pay for two loans and if I don't my excellent credit will be destroyed.
Emotionally this situation has taken a huge toll on me. I can not eat, sleep, or think straight. These people have ruined my life.
Louella of New York NY (04/03/07)
We were trying to lease a car. Unfortunately, we got too excited so they took advantage by adding a lot of extras to the car without informing us. These extras had my initials though they were not my handwriting. We were surprised when we first got the statement which states that we are PURCHASING it at $431.00 for 6 yrs which amounts the car to be $30K when it was originally only $16,800.00. When we received it, we went back to tell them that we don't want to buy it, just lease. They passed us from one person to another then eventually said that they will do something about it. True enough, up to this day it still states the same amount. We tried to return the car as it is costing us too much but they don't want to and they were treating us without respect at all. They are very rude and we feel that we are so aggravated.
Jim of Floral Park NY (01/22/07)
i purchased a new 2007 Nissan pathfinder se for a fair price with a remote starter and a passive alarm as the only extras. I was told I could have the car in three days. I needed to register the car in Massachusetts, however the dealer said they would take care of everything there would be no problem. Part of my total price for the car included $299.00 for plates, registration etc..
After 5 days I never heard from the dealer so I called to find out if there was a problem. I was told there was a problem getting the plates from Massachusetts. I was told the plates would be in New York tomorrow. On Saturday I called the dealer to find out if there was a problem. the dealer told me to call my insurance company to take care of the problem myself.
At this point I still never received any call from the dealer to inform me of any problem - I made all the calls. On Monday I once again called the dealer and Len R asked me for the insurance companies phone number so he could call them. I asked him why he didnt have the number and why he hasnt made any calls so far - he passed me on to his manager who was upset with me that I was so agitated about still not having my car which I paid for and was promised me in three days.
He blamed the insurance company in Massachusetts and told me to stop asking why and to just move forward. I called on Wednesday and still no car, no plates, no phone call from the dealer explaining anything. With each of my calls I became more and more angry, which only seemed to annoy the staff at Nemet, who passed my phone calls on to one another.
Jeff L., the sales manager, continued to blame the Mass. insurance company and continued to express annoyance with me and my questions regarding his dealership's promises, lack of courtesy calls and incompetence. He then asked me for my insurance companies phone number. I asked him why nobody has the phone number and he responded stop asking why and move forward. I asked him where the follow up was, how many phone calls were made to Mass., were faxes sent, were any e-mails sent, were registered letters sent? He, of course had no answers and continued to get annoyed with me that i had the audacity to be upset.three weeks later.
Almost one month later no car. I now threatened to cancel the deal. I was told that was not an option -- the contract states only after a month could we cancel. I had three days to go. I was told by Len the car would absolutely, positively be ready tomorrow. On Friday, i said i have been hearing promises for a month now -- Jeff L. told me to move forward, the car will be here tomorrow.
Guess what -- no car on Friday. I was now told Saturday for sure. Wow, the car arrived Sat. two days before the 30 days expired. I took the car home -- now what? No owners manual, no remote keys to lock, unlock -- they forgot. No apology, no phone calls, no explanations. Went all the way back to get my remotes and manual, took the car home -- guess what? The remote starter does not work! Called Len, who couldnt understand why it didnt work. I asked him after all the trouble we have had over this past month he didn't make sure my remote keys, manual were included and especially that everything worked!
Nalinni of Briarwood NY (01/08/07)
My husband and I purchased a used Nissan Altima approx 4 months ago from Nemet Motors. The months went by and we never received the vehicle's registration. Every time my husband and called for visited them, he was told the he will recive it soon. We never did. The last time my husband visited Nemet, which was 2 weeks ago, he was told that the vehicle has a lien and they are trying to work on that and will should get the registration in a week. Again, we never did. I received a call today from one of their sales rep, Shakim. I was told the car was reported stolen and we can be pulled over by the cops if we drive the car. Neither my husband or I have reported that our car have been stolen. Our car is currently parked at home.
Its so getting tiring and frustrating, to go back and forth with these people. Still trying to obtain our car's registration.
Jackie of Jamaica NY (01/02/07)
I went to buy a listed Nissan Xterra...they had it on their website for about $16,000. They showed me a newer one for $17,500. I thought I was getting this great deal. It was myself and my mother since she helped co-sign this car for me. We just happened to know the dealer and thought he was really going to help us out. We waited there for about 4 hours getting the paper work and car ready.
When I got home, I looked at the paperwork and saw they overcharged me...to the tune of $31,000!!!! I kid you not!!! So we went back the next day, and they shaved off $6,000...ONLY! They added all this other crap onto the deal. I think it was just the confusion that they throw at you that made us take the deal. Now I'm stuck with this ridiculous payment of over $500 for a used car.
Al of Bronx NY (12/01/06)
On June 8th, 2006, I bought a 2003 Chevy Astro Van from Nemet Auto. On that day , I also purchased a 4-year extended warranty for $2,800, with the understanding that I could cancel it at any time for a full refund, as long as I didn't use it. Approximately 3 weeks later, in July,I called Nemet Auto and spoke to Mr. Lou Pirro (a manager) and told him that I wanted to cancel that extra warranty. He told me it would not be a problem and it would take about 6 weeks.
Since that time, I have spoken to him at least a half dozen times and he has assured me it was being taken care of. I also left numerous messages on his phone, all with no satisfaction. Here it is, early Dec.,2006, and the warranty still has not been canceled. All I want is my $2800 returned to me.
Euphemia of Whitestone NY (10/17/06)
My son had seen a 2005 Toyota Camry advertised at Nemet Motors online site for $17,995. My family went to the dealership and dealt with Shakim aka Donald Butler. We specifically told him we wanted to pay no more than a certain amount for the car and did not want to haggle back and forth. We arrived at a price of $16,500, put down a deposit of $2000 on our credit card and agreed to finance the balance since we know that the dealership gets some kind of a credit if we finance through them. We would have financed through them to get their credit and we would have paid of the loan immmediately. So we shook on the deal and Shakim said we would have to wait around for the finance guy.
Well, did we have to wait!! We waited close to 5 hours!!! By the time we saw the finance guy, Lou, it was 10 pm, my family hadn't eaten anything and we were ready to sign all the necessary papers, just get the car and leave. Lou had all the paper work prepared and we were signing everything until the last document - the finance agreement. It was approximately $5000 over our agreed upon price!! We questioned Lou about the price and his response was - didn't your salesperson explain the package to you? NO, NOT AT ALL!
Shakim and the Manager was called over and of course Shakim and the Manager explained that in order for us to buy the car at that price, we had to buy into this package. We explained to the Manager we were not aware of this, NOTHING was explained to us and if the Manager cannot sell us the car for the agreed upon price, do not waste their time or ours any longer. Of course, the Manager could not arrive at a price even close to the original. The deal fell through, we made sure any documentation with our information was torn up but the DMV plates and registration had to be voided. We thanked them and Lou was the only gentleman to apologize and shake our hands. Shakim was already long gone.
As we were driving home that night, we realized we did not get our $2000 credit card deposit back. The next day we returned to Nemet Motors to get our deposit back. The person at the desk, I think his name was Alex, tried to make an alternate deal with us. I really did not want to buy this car now that I had such a bad taste in my mouth from the night before so we insisted in getting our deposit back. That's when Alex gave us this $750 cancellation fee form to sign! We were not going to sign that!!! Alex made some calls to the General Manager and we ended up paying $17,000 for the car, financing at 8.95% (we would originally have qualified for 7%) and an agreement to pay 3 months and then pay off the loan!
That was not the end of it! Nemet Motors agreed to replace the driver side weatherstripping and supply us with an additional key and 2 keyless remotes. Shakim told us to drop the car by anytime. Well, for the next two weeks my son was dropping the car by anytime after calling Shakim to ask if the parts were in. Shakim just kept on giving excuse after excuse. Finally, I called Shakim and told him to stop giving us the run around (to put it nicely). He promised me that if I bring in the car on Tuesday at 10am, I should be out of there within 2 hours. I told him I was taking off of work to bring the car in and if the car was not finished by 12 noon, I was going to lodge a complaint with Consumer Affairs and the BBB.
I called on Tuesday before I went to Nemet Motors to make sure the parts were in house. No one knew about it of course and Shakim told me to just bring the car in. I did and was told to go get something to eat or sit in the lounge. It turns out they were going to install an after market entry system. I bumped into Lou the finance guy and explained why I was there. He made some phone calls and questioned what the problem was. He told them to get me the genuine Toyota parts from the Toyota dealer-down Hillside Ave.! until 12 noon. His new excuse was that they would have to order the parts from Toyota - up the block! So feeling satisfied that I was not going to get a generic product, I waited until 12 noon.
At noon, Shakim told me the parts had to be ordered from Toyota down the block and to bring the car back!! Why wasn't the parts ordered in the first place, 2 weeks ago?!! Anyway, my son brought the car back a few days later after I made sure with Toyota that they did in fact order and receive the parts. They did replace the weather stripping, cut us an extra key but those mechanics at Nemet Motors could not figure out how to program the keyless remotes. My son was able to figure it out!! What a harrowing, horrible, stressful experience!!! I will never, ever deal with Nemet Motors again!!! And no one else should either unless they want to get ripped off and want to wait 2-3 weeks for any kind of satisfaction. The only saving grace out of this whole situation is Lou, the finance guy.
Valerie of New York NY (09/29/06)
I had a signed lease agreement with nemet motors for a volvo. my sales associate was adrian sylvester and a manger by the name of mr. hoffman had approved and signed off on this agreement. when i went to pick up the vehicle two days later the finance person (i don't remember his name) asked for an additional $2,500. because of the discrepency, a manager named Vince was called in and he stated that he is refusing to honor the signed lease agreement unless we give an additional $2,500. when i asked for my copy of the signed agreement Vince refused to give it back to us and at this point he started using physical intimidation to get us to leave the dealership to prevent us from having our copy back.
Vince told us he will shred the documents (again illegal). when we insisted on the copy, several men used physical intimidation and told us to get out of the dealership. several men walked toward us and physically intimidated us out of the door so we would not have the chance to get our documents. profanities were used towards us. we had also left a $100 cash deposit - which we have a receipt for. when we asked for our money back they refused to give it to us while proceeding to push us out of the dealership.
This company has illegally renegged on a signed, legally binding contract. i was left without a vehicle because i had arranged to return my vehicle on the day i was picking up this new one. i lost several days from work because i had to take time out and go to a different dealiership, get a new car, renegotiate, and then pick up the vehicle as well (i had already taken days off from work to do this process with nemet). i am a chiropractor and am the only one working in my office. i make approximately $2,000 per day - and when i am forced not to be here i make $0. so i have literally lost several thousands of dollars worth of business. we were also physically intimidated. they have illegally kept my $100 deposit.
Bingxie of Flushing NY (09/18/06)
I went to the dealer asking for the 2006 Nissan Sentra they had advertised on the Newspaper for for $13,465. $5072 down with $8493 finance, which seem reasonable for the car. So I checked out the car, decided on it and requested finace. Everything seemed fine at first until we start going over the finace paper until the person Seth who is the finace person putted some unwanted item on the invoice Such as 5Y/15K ETCH PRO For $2999 Car Alarm $795 Which was never asked for nor told during the sale stage. I almost missed when I was signing all the other paper. When I specifically asked about the item, Seth took out the car alarm but insisted on that the ETCH PRO is the company policy for all new cars. I regret I didn't just walked out there, then. But I thought that was some insurance deduction. I was suspicious at the dealership and after searched on the internet and found this site. It confirmed that the whole thing is a scam.
Kester of Huntington NY (07/30/06)
My girlfriend and I went into Nemet Moters looking to get a quote on a nissan altima. We were lookting to spend anywhere between 12,000 and 15,000. We were both apporached by a salesman by the name of Frank. Who told us that if we bought an 2006 nissan altima today he would give it to us for 15,000.Knowing the prices of these cars my girlfriend and I said this is a great deal so we followed frank into the showroom. Where he proceeded to get all of our info.
Then he looks at his master sheet which has a list of all the cars on the lot with the marked up retail prices. Then proceeds to tell us that the car is 21,000 and he is only allowed to go down two thousand. So he walks over to his manager Mario and Mario comes back and says I will go to 18,999. I said no way and gave him a really low number which upset him. Mario gave me a closing offer of 16,999 and said he would prove that he is only making a 600 profit. I said ok but we didnt go on with the deal because my girlfriend didnt like the fact that we were going back and forth with each other.
So we are offered a 2005 Altima with 16000 miles Leather interior for 14,400 by Mario the sales manager. By the time my girlfriend gets approved for the loan and we go see Seth who is doing the financial end of the deal the price of the car goes up 2,600 from 14,400 to 17,000. Seth never told us this. He just wanted us to sign papers. I left the office to go see how the car looked. It was dirty as hell in the inside and the outside had a light wash and poor wax job.After complaining about the poor service I'm receiveing I was told to bring the car back later on to have it detailed. I was very unhappy about that. I was later told by Mario that he didnt know that the price of the car went up and I could give the car back or take the purchase. I spoke over the whole thing with my girlfriend and we decided to take the car.
Deborah of Whitestone NY (07/20/06)
In the NY Newsday, during the month of July 2006, there was an advertisement by Nemet Motors for a 2006 Hyundai Elantra for $9295 excluding tax, title, and MV fees. The other fine print indicated that Prices incl. all mfr rebates & incentives to dlr. Owner loyalty rebate up to $1,000, college grad rebate $400, active military rebate $500. Since I did not qualify for any of the afroementioned rebates, I surmised that I would have to pay $11,195 for the car plus the taxes, title, and MV fees. Of course, that was NOT the case at the dealership.
I eventually agreed to pay $12,329 (which included delivery fees and dealer prep fees not mentioned in the advertisement)plus taxes, title, and MV fees. Then, I was kept waiting for several hours--and was even sent out to have lunch--while allegedly waiting for my car to be delivered to the dealership, all before having seen the finance manager, Seth. Despite having arrived at the dealership at 9:15 AM, I did not see the finance manager until after 2:00 PM. At that time, I was asked to sign a piece of paper assigning a $1000 rebate to the dealership. This rebate had not been mentioned previously.
I was told that the price of the car was actually $13,329, but with this rebate, I would be able to buy it for $12,329. I tried to protest, but eventually realized that it was only going to cost me $86 more in taxes, so I agreed to go ahead. Then, however, I was told that I was required to purchase a $1995 package in order to complete the sale. This package would entitle me to receive the difference between the amount paid to me by my insurance company and the actual amount to buy a new Elantra should my car be stolen between the date of purchase through 2010. I said I had no interest in purchasing such a package. I was again told that I had to purchase the package.
I then asked that the sales manager I had dealt with earlier in the day be brought in, since he had never mentioned that the purchase of such a package would be required. The sales manager, Mr. Korgut, came in and stated that in order for him to make money on the sale, I had to pay the additional $1995 for something I didn't want and which had not previously been mentioned. I told him, if that was the case, then I wanted to cancel the deal. He handed me a cancellation form that indicated I would be charged a $750 cancellation fee. The dealership had already charged a deposit of $2500 to my credit card, so I felt trapped. Eventually, Mr. Korgut acted like he was doing me a favor, and said that I could buy the car--without the package--for an additional $900. After a lot of arguing about why I had to pay a penalty for refusing to purchase a package I didn't want and had never agreed to accept, I was allowed to complete the sale of the car for an additional $500, for a total of $13,829 plus taxes, title, and MV fees. In sum, Nemet's advertising is obviously deceptive, as are their pricing practices.
I was misled by the newsapaper advertisement and was essentially forced to pay more for the car I purchased than I intended to, because the company had already charged a deposit to my credit card and told me that they would keep $750 of my money if I wanted to cancel the deal.
Wing of Elmhurst NY (06/15/06)
I believe I was purposely misled on an auto deal. Here is the scenario: I am a young woman looking to buy a used car with a cash limit of $8500. I found an ideal car, but I continued to look around a bit before I settled. I walked into the used car lot at a Nissan dealership. I told the salesman straight off that I had a very limited budget of $8000 and did not want to finance at all. When he continued to make offers I told him I had already found something at that price a few blocks away. He told me that it wasn't a good deal for a 60,000-mi, 2001 Corolla. He can offer me $10,500 for a brand new nissan sentra because they had to liquidate the 2006 models since the 2007 models are coming in. But I cannot pay in cash otherwise it would not be at $10,500 because they would not receive a kickback from the bank, therefore if I want that special deal I'll have to finance.
It was an offer I couldn't refuse.
I went back the next day 6/12/06 to sign the papers. I didn't realize that I was paying $20,000 until I got home and analyzed the deal more closely. They charged me $4300+ for something I thought was free, maintainence etc. During the signing of the papers which they have on audio and visual recording, I saw those figures and asked what it was. He said that's what those things are worth. I said but I am not paying for it. He then said yes, which I took to mean correct or affirmative.
When I went back to complain the 13th. The financial salesman said that package was not optional. When my fiance asked then what was the point of getting a deal if you end up paying the same amount? He answered and we have it on audio recording you are not going to buy it under the cost, we are not gonna sell you a car under cost. I know I was purposely misled from the start. At the price I bought it I could've bought a 2007. I settled for the color of a sentra I didn't want, from a company I never thought of buying from, because I was getting the leftovers for the special deal. There was $695 unaccounted for on the contract. When I asked about it on 6/13 the finance manager said that was the destination fee. Upon examination of the contract, next to destination fee was printed N/A. I want to get my $4300+tax refunded, and if possible also the destination fee eliminated or reduced.
Nick of Queens NY (03/03/06)
I went to Nemet to buy a Vovlvo XC90 but after negotiating was not able to get the price I wanted so I left. Two days later they called me back and offered me an even better price over the phone so I went to Nemet the next day to finalize the deal. After getting my insurance, license plates etc. and about 2 hours of waiting for the "finance guy" I went to finish the deal.
This "finance guy" gave me a ton of papers to sign. He put his numbers into the computer and called his manager over, the manager said he "forgot" a $300 fee and needed to add this in. I told him we had agree on a price but I was still getting a great deal even with the small fee so I eventually agreed to the fee. Then he gave me the paperwork which was over $2000 higher than I had calculated for an after tax-cost.
I eventually found a $2000 fee for a VIP Platinum Program in the mess of paperwork. I asked about this and he said "The sales guy never talked to you about this, I guess its because he's new and forgot but he should have told you about this. This is a great deal and this is the only way we make some money off the deal." He then explained that it was $2000 for Wheel & Tire coverage in case I got a flat or hit a pothole and blew out a tire, it would be covered.
I was furious at this point but I had been there so long and had set up insurance and everything else that they made me totally comitted to the deal. Thus, the great deal became an o.k. deal. I could have probably gotten a slighly better price if I had got up and left and went somewhere else but they had suckered me in and made me commit so much time that I just did the deal.
Now I am trying to cancel the VIP Platinum Program Membership and am having trouble doing that. On the terms of the contract with a company called API (Automotive Professionals, Inc.) it says under terms that I can cancel and receive a pro-rated share of the price which at this point is about $1600. It specifically says to provide API with a copy of the contract and a cancellation letter, which I did. API now says I have to contact Nemet which I find ridiculous. Their own contract states "To Cancel this Contract, the Contract Holder shall provide the Administrator with the following:" and at the top of the contract it defines Administrator as "Automotive Professionals, Inc." So I provided everything they need and Nemet isn't giving me anything. I think they sell this VIP Program to lots of people.
Shari of Flushing NY (01/10/06)
I had been given a price of $13,500 for the Elantra GLS with everything included, taxes,etc...so i put $6,000 down and then he sent me into the finance department. I am a single woman and was alone and i feel they took advantage of me. I was also having a stressful day and was pressured that if i didn't buy the car that night they would not honor that price. Since i had gone to another dealer a few days earlier and they had quoted me $15,690, i figured this was a great deal.
So they passed me onto the finance department and the guy in there was throwing all these papers at me, sign this, sign that, sign this, etc.. I noticed that they were adding taxes and other things, so i complained and talked to the manager and i was very upset and he said okay he would give me another $1,000 off, but HE did add the tax, so i said okay. But the finance guy kept telling me about this VIP package and i didn't want it and he kept saying, you have to take it, it's only $15 a month, i said i don't want it.
Well i saw this figure of like $20,000 and he didn't explain it to me, but i also saw my price of $12,800 so i figured that was the bottom line price of the car, but instead it was put in the amount to be financed,even after i left a down payment of $6,000. I didn't notice he added $4,999 for VIP Platinum Package for ETCH PROTECTION program whatever that is for total of $4,499. I did initial yes for that, but i was being handed so many papers i trusted the guy, but he NEVER EXPLAINED ALL THE CHARGES TO ME.
The economic damage is that i will have to pay 23,200 instead of $13,500.
Vanessa of Bronx NY (01/09/06)
I purchased a vehicle last April. it was advertised a s a 2001 SAAB 9-3. The salesman promised that no down payment needed and that the car has a warranty. At signing I had to put a down payment and after purchase the car had no warranty. Shortly after purchase the car started having problems (engine Light,....)took the car for service several time and problem still exists. When I wanted to sell the car a couple months ago, I pulled a Carfax on it and the car turned out to be a 2000 SAAB, instead of a 2001, the price I paid was for the newer model. All registration and title paperwork shows the vehicle is a 2001. Management was contacted several times and their only solution was that they will switch the paperwork to a 2000, with no compensation whatsoever.
I went to several dealers to trade the vehicle in. but that was impossible because they said I am upside down on the price of the vehicle and the only way to get out of it is to come up with thousands of dollars. I also had to pay for several repairs from my own pocket for a car I have not owned for a year yet.
Cynthia of Broad Channel NY (01/05/06)
On Tuesday, December 27, 2005 I went into Nemet motors to purchase a 2004 Hyundai Santa Fe that I found advertised on Auto-Trader.com. I called prior to coming down and was assured the car was available for sale. As was to be expected, they played the tried and true "bait & switch". The car was sold, and gone, right before I got there. This vehicle was an excellent deal at $11,995. I explained to the sales manager that I was paying cash and needed to complete the sale for $11,500, tax and everything included. I was assured that we could work something out and was shown a used 2005 Santa Fe (of course it was top of the line).
The sales manager came back with a price of $17,995. I laughed. After leaving, returning, & much haggling, we agreed to a gross total of $17,000, including tax and all charges, with a $1000.00 down payment. I would finance the balance with no prepayment penalties. The sales associate wrote out the sales agreement with $17,000 as the net price and I questioned it. He went back to the sales manager who agreed that I should not sign the agreement that they would correct it and have it ready for me when I picked up the car on Thursday. This is not the 1st time I've purchased a car from a dealer and was bothered by the lack of professionalism from this staff. Every question I asked, from transferring my registration to warranty info was answered with "Don't worry about it the finance guy will explain it all to you."
I had a 1:00 appointment with the finance manager on Thursday and, finally, at 3:45 was ushered into another gentleman's office who was called in to help me out. To make an already too long story shorter he started handing me paperwork to sign. One of the forms was a type of insurance granting me $15,000 toward the purchase of a new car providing my car was stolen and not recovered. When I asked if the dealership was giving me this from the kindness of their hearts the gentleman then asked if anyone explained my deal to me. I thought that was the finance department's job.
I was approved for financing, but no one ever asked how much I was financing. With a gross total of $17,000 I was looking to put a total downpayment of $12K, financing $5k over twelve months. When the finance guy told me my payments would be $943.00 per month I knew something was wrong. I was being charged $17,500 for the car, plus all their misc. fees, extra insurance I didn't agree to, additonal warranties and taxes. Even the base price for the car was wrong.
The sales manager and salesman were called in and I was told sorry, but they could not honor the deal even though this is what I was quoted. I am now going on a 4 hour stay at the dealership with a 5 year old in tow. The sales manager told the sales man to take my file to billing and they would credit my card for the $1k down payment right there. As if this isn't enough, I received a call exactly 1 week later from the salesman asking for my credit card # and SS # so they could issue me a credit to my account. I told him in no uncertain terms he was nuts to think I would give that info over the phone. The salesmanager called me right back and told me I had to come down with the card if I wanted my refund because the info was torn off their copy of the receipt and they didn't have it to issue the credit.
When I questioned why it was taking a week he apologized and said they were only done once a week. When I told him the last time he apologized to me was a week ago and it should have been done then he told me to stop yelling at him if I want him to help me get my money back. This was insulting and erroneous as I didn't even raise my voice to him. This again attests to the unprofessionalism of this dealership and I would never recommend using them to anyone.
Eleonora of Elmhurst NY (12/09/05)
I went to Nemet Motors in November 2005 at the begining of the month. I saw a 2002 Trailer Blaze that I liked and after discussing the price and coming to an agreement I signed the paper work necessary. However when I looked at the truck there were a few things that I was promised would be taken care of by the time I scheduled to pick up the truck which was to be toward the end of November. 1) The seat belts in the backseats needed to be replaced, they were broken. 2) The two front tires also nedded to be replaced since they were worn out. I was assured by both the salesperson and his manager that these things would be taken care of since it is the law, they supposedly would not be able to deliver a car unless this was taken care of.
When I finally went to pick up my truck, after spending about 4 hours in the dealership, because they told me they were still cleaning out the car, in the meantime they had me sign all the neccessary paper work and I gave them a check in full payment of the truck. Finally after waiting so long and having completed all the paper work neccessary I went to see if they were almost done with the cleaning. Thats when i realized that instead of changing the tires they just rotated them and the seat belts still had not been replaced. When I bought this to the attention of both the salesperson and the manager they told me as far as they knew the tires were changed and that they were waiting for the seatbelt part to come in so I should bring the truck back in on monday of the following week so they could replace it. I bought to their attention that there were 4 different tires on the truck and that three of them were now worn out. Again they assured me that they would take care of this problem when i went back in on Monday.
But now on my way home from the dealership I realized that the back passenger window would go down by itself and it would take me a while before I could get it to go up again, so I called them and let them know about yet another problem, again I was assured that it would all be taken care of. The following morning I started the truck only to see the engine light come on. At this point I believed it was just going to go off again but never did. So again I called them and again I was told not to worry, and that it would be taken care of. I bought the car back to the dealership on Monday, December 1st, 2005 at 9:00am, It is now friday the 9th and they are telling me that it was the gas tank that had a crack in it and needs of course to be replaced. (I have called everyday since taking the car back) Now they tell me they have to wait for the part and it probable wont be ready until next monday. I am outraged, frustrated and angry that I am beeing treated like this after spending a good sum of money so that I would'nt have to have these problems.
Alan Perlshine of Jamaic NY (11/12/05)
i want in to Nemet Motors to service my car with a list of all the complaints that you have posted and asked how this all happened, you guys seems like such nice guys. It was explained to me that other dealers are posting this complaints against other dealers and putting customers up to it. . . this makes your web site seem incredulious to me i bet i get no response on this because you are all attorneys trying to make money. . .i notice attorney's advertising all over this web site shame on you
Masood of Forest Hills NY (11/02/05)
I went to look at a 2006 Hyundai Sonata GL. The sticker price for the car was $18,900. I told him that I was willing to pay 15,500 for the car. The salesman asked me if I were serious about purchasing the car, that he would talk to the sales manager. I told him "yes" and he brought the sales manager over. The sales mananger quickly agreed to my offer and I was surprised seeing I got the car for $3500.00 cheaper than sticker price. This is where the nightmare began. I was there all day doing things regarding registration, obtaining license plates. At the end of the day, I was taked into the finance department. I did not even know I was in the finance department.The finance guy told me to sign all this paperwork and I did not realize that I was signing for the car. T
his was the first time I have purchased a car. I left the finance department and I thought that I still needed to visit the finance department. I was told by the salesman that I was already in finance. He took me to the car and I went home. When I got home, I looked over the paperwork and I saw that a car that was supposedly 15,500 was now over 30,000. This dealership added over 5000.00 dollars in packages I never asked for. They also financed the car for five years at the total price of the car at 8.9% apr. I told them that I wanted to put a down payment of 8000.00 and finance the remaining 8000.00 for three years. They did not even ask me one question regarding car options and finance options. Basically, they robbed me blindly.
I looked online and there are many complaints against this dealership. Channel 2 has already done a episode on their show "shame on you". This company is one of the crookedest dealership I have been to. I told them about this issue and so far, they have only told me that a contract in binding. Please please do not buy a car from them. Buyer beware
Robert of Forest Hills NY (09/21/05)
I was in the market for a new car. I went to Nemet motors on Sept.16 to see an Elantra. i spent a long time there and it was late and they suggested I come back on Saturday the 17 of sept. 2005. I spent several hours there, they also appraised my 2001 toyota for trade-in. Finally a deal was struck and the paperwork was starting. I met with the finance manager, seth levitt. I was asked to "quickly" initial the documents. When I got home I noticed an extra charge of 1500.00 dollars I had no idea for what.
My friend explained I was charged for VIN etching!!!! I never requested it, i never was asked if I wanted it, but it was added to my bill. In my haste to finally get out of the dealership i signed my name to it. I am paying 1500.00 plus tax @ 6.79% for 63 months!!! I have just been charged over 2000.00 dollars for something i didn''t even know existed. I went back to the dealership two days later and saw Mr. levitt. He was rude, condescending and haughtily remarked" you signed it, too bad, see me in court!" I have been robbed, scammed, and humiliated by this dealership.
Lawrence of Oceanside NY (07/21/05)
I have read the complaints on this website about Nemet Motors, and other companies and I am struck by the fact that this site apparently makes no effort to get the company's side of the story. I have bought or leased many cars from Nemet over the years and I have gotten to know Mr. Nemet personally. His dealership is as fine and fair as any you will deal with.
From observation, I also know why people complain. For the most part, they do not understand what they are doing when they buy a car. They sign a contract and later claim they didn't know what they were signing. They see their monthly payment on the contract and later complain they had no idea how much they would be paying. They buy an extended warranty and then claim they didn't want it. Rather than admit they made a mistake, or were ignorant, they blame the dealer. Whatever the case, this website does a great disservice to businesses by simply allowing people to post complaints that make a business look bad without giving that business a chance to respond. In the interest of fair play you should contact the business being villified and give them a chance to respond before posting these screeds. And in fairness to Nemet Motors I hope you print this comment on the pages where the complaints appear.
Miguel of Weehawken NJ (05/30/05)
I went there to buy a car guided by advertising that late i found out was not true ,and I was requested a $500 deposit to go ahead and check my credit on the bank ,and if by any reason i want it to cancel, I will be refunded the full amount ,the gave me some numbers first and them after six hours of waiting they come out whith totally different numbers so I asked them to gave me my deposit back and they make me sign a paper that i thought it was the refund (as you can see english is my second language) and after I left I start reading it carefully and it is not, is a piece of paper saying that they are entitled to charge me $750 for modification they may have made to the car or any work they have to do on the car? Right after i went to my bank to check my balance and they have debit me for $500.
Alfred of Hempstead NY (05/29/05)
On May 7th 2005 I visited Nemet Nissan Motor's and the Following Occured 1. The purchase price on the car was listed at $28,830.00 It was sold to me for $31,143.56. 2. I traded my Car for $3000.00 which they did not show on the lease agreement. I was told they could not show it but only for internal purposes. There is a credit of $2019.43 listing as cash but my car is not shown at all. 3. I was told that the car came with a 6 changer Compact Disc Player and that was not in the vehicle. 4. I was sold a Reimbursement Insurance plan and Personal Roadside assistance without my approval and was told by Mr. Levitt that was the only way the deal could be approved due to my Credit Score.
Jose of Queens Village NY (05/27/05)
I learned about Nemet through the Internet because I was looking to purchase a Nissan Murano in 2003. The dealership set up an appointment with me and allowed me to test drive the vehicle. After I decided I was interested in the vehicle an offer was made by the dealership and I agrred to it. When I went to get the vehicle the salesman stated he could not give me the price we agreed on because he was unaware that the color and interior wre special order requests even though we had already agreed on the price and I had been approved for that price.
His manager got involved and that situation was rectified. After that I was introduced to the financial consultant. His name was Seth. Any word other than scam artist would be a compliment to this man. When I went to the service area about 2 months after purchasing the vehicle for an oil change I was told by a service representative that the package I had should be explained to me because quite a few customers are unaware of what they are entitiled to. The rep then stated that "You must have dealt with Seth because everyone hits the ceiling when they realize he has lied to them."
I went back to Seth and he acted like he had been through this before. He said you signed the deal and its done. I asked him why he told me things that he knew were inaccurate to start with and all he could say was you signed for it. He knew what he had done and it was no mistake. The vehicle I have has since had problems that require service and I have taken it to Nemet because they provide service for Nissan and I felt that would be the best thing to do. That too has been a nightmare. The vehicle is never ready when they say it will be and whenever you give them the vehicle it sits there doing nothing. I have left my vehicle on a weekday and picked it up on a saturday and the vehicle has had absolutely no work done to it.
The manager is clueless and always says he will call me back. Nissan needs to know what this dealership is doing to their name. I will never buy a vehicle from these people again nor will I refer another cuatomer to them.
Ted of Woodhaven NY (05/12/05)
I was in the process of buying a used 2001 Volvo S60 when the emissions service light came on, my mechanic ran the codes & told me that the catalytic was going & to bring it to Volvo because it's covered for 8 yrs. Being the only Volvo maintenance shop in Queens I brought it to Nemet to check the service light & check out the car before I bought it. The service manager Michaelsuggested that I also do the 60,000 mile service on the car, which like an idiot I did. They call me later in the day & said that there is nothing wrong with the car & all the tests show everything is ok, but if the light went on again they would change the cat, so I paid $800 for the 60 000 maintenance, which was a total rip-off,but they said the car was OK , so I figured it was money well spent.
A month later the lights back on & the car will not start, I call Nemet & asked for a tow truck, that they said they would pay for, to bring my car in. I bring it there, obviously annoyed that a month ago the car was fine & now it will not start. First I'm told by Mr Barrett that they will not pay for the tow, that I was suppose to call Volvo to get the tow, even though one of their employees gave me the number & said they would pay for it, my mistake was not remebering her name so I could force the issue. Then after fighting with them to change the catalytic & O2 sensors because they were covered by warranty I was told by Mr. B that they will not do that unless the computer tells them it needs it, and that I shouldn't be mad, that just because they checked the car & did the maintanence that these things wouldn't happen, & if he wasn't so smug & nasty I might have understood, but come on I didn't even put on 200 miles from the check up.
When they did call they told me it was the throttle body & after telling them it was covered by warranty & didn't want to hear that it wasn't I again asked them to change the other parts because its all related to emissions & again I was told "we don't do that". Annoyed I took my car back "fixed".
A month later the lights back on, I got a code reader & again it's the code for the catalytic. I call Nemet speak to Mr. Barrett & told him the catalytic code came back & now they had to change it, he told me "you don't know that, we have to check the car & we'll tell you", with an attitude no less. Needless to say I was not going to let these crooks touch my car again, so I brought it to Volvoville in Massapequa where they ran the code while I waited & told me they can't understand why Nemet didn't change the catalytic & they would gladly do it. I also asked them to check out the car (by this time I already purchased it based on Nemets OK), the front rotors were warped, the rear brakes almost gone, sway bar bushings were bad, & a bent stay bar. How could Nemet miss all this- very simple, they never checked the car, I wonder if they did the maintenance. Now I intend on letting the CEO of Volvo know what's going on @ Nemet & I will not stop writing the CEO of Nemet until Mr. B is fired & I feel some vindication.
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