I took my Acura in for a bad worn out belt and a squeaking noise. Jeff called me and told me I need three new belts. After I showed him my warranty on the belts, he told me it's not the belts and it's something else. Very fishy.
Consumer Complaints & Reviews
I went to Leith Honda last week and brought a "Demo" Honda CRV. It has less than 6,000 miles on it and looked like new. I had looked all over the internet and car trader magazine for the same year CRV that I brought. Let me tell you that I got a great deal! Not often do people say good things about car salesmen and car dealerships. But I think people need to know when the customer is very happy with the outcome.
I knew what I wanted and wanted to pay, and I got both. The manager that helped me after the salesman, was maybe the same one that another letter complained about; He was bald and heavyset (not fat, that's just rude talk). I've no complaints here, just a happy customer.
After negotiating price for a Honda Ridgeline and signing about 10 papers, salesman told me there was 1 form left. He said it was standard procedure. The form said that if anything happened with the vehicle, Leith could not repair it to my satisfaction that I was signing away my rights to a lawyer and would abide by the decision of an arbitrator. They claimed this was a standard form that everyone signed. I would not sign it. They got the truck gassed up and waiting for me. I still would not sign the form. Three different levels of managers came out to convince me this was normal. They refused to sell me the vehicle without signing it. I walked out. I went to another dealer in another Wilson, NC and bought the same vehicle the next day without even being asked to sign such a form. The new dealer said he had never even heard of such a form.
I would rate this zero stars if I could. I have never been so outraged by a business in my life. They posted a price on the Internet, so I went to view the vehicle advertised. When I presented the ad, I had printed out the sales guy said I didn't know of this price but if you have an ad, we will match the price. He went and spoke to his boss and came back and said it was a mistake.
We spoke to the boss, a fat arrogant bald guy, who was unapologetic and rude. He had no desire to right their wrong. He was quite frankly a p**ck. Not only did they do this at this dealership. We drove down the road to Chris ** Chevy and the same thing occurred. Apparently this Leith monopoly thinks it's ok to post prices they will not honor. Do not support this monopoly of dealerships. Go to crown. They used wrong business tactics and when called out on it were rude and unhelpful.
I purchased a 2010 Odyseey Van at AutoPark Honda in August 2009. We took the van to Florida in September. We came out to the car one afternon and the paint was melted off the dash-completely gone in to the black plastic underneath. When I took it to Leith they said it was because I had an air freshener in the vent that must have leaked and caused the paint to melt. I have never heard of such a crock. Sure I had air fresheners in the car, but it's not like they are toxic. Who ever heard of an air freshener melting paint? I have used these before and never had such a problem.
The dealership didn't even bother to explain this to me until they told me the car was ready after an oil change. I called the corporate office and got the same run around. What kind of customer service is that. I totally agree that all they want to do is sell you a car and then not stand behind it. Apparently it is acceptable quality now for Honda to make a product that will fall apart less than a month after you buy it.
