Complain about a product or service

Capital Ford of Raleigh

Raleigh, NC

Sheerlene of Wilson, NC July 28, 2009

I purchased a auto (2005 Toyota Solara) on 7/04/2009. That Monday I returned to the dealership spoke with the salesmen who sold me the car, D. Estes and B. Liles and told them i was hearing my steering wheel make popping noise, my ignition was turning over properly and the transmission was changing right. Mr. Estes told me that that's the way the car sounds because it was a v-6 engine and for me to just drive it. it's been sitting up awhile but it's ok. He drove it down the road.

So I had someone take a look at it the same day and I was told the truth. the transmission was slipping, the cv joint in the steering was going and the ignition might need new brushes. That Tuesday, I took the car back. (this a certified used vehicle) and left it on the lot with the keys. Spoke with General Sales Manager, D. Butler who was very nasty, threaten tothrow me off the lot. Insisted I take the car and go.

The car was still in financing processing with citifinancial auto. I faxed them and called them and had the process stopped. They called and interviewed me and stopped the loan completely. stated they would not be sending a check to Capital Ford since I declined the loan. And they did not. I called and they confirmed it again.

**The problem is I gave Capital Ford $1,000 dollars down and they have not returned my money yet. when I call they send me to different people and no one knows anything. The bank said I have no loan, no car and they supppose to return my money. The dealership has the money the bank don't get it.

I keep leaving messages and they never return my calls. A guy name Eric works in financing and he's not allowed to speak with me. He refers me to A Mr. Mosley, who never calls me back. No one at the dealership with address this issue and return my money. It's been almost a month.

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