Kia of St. Cloud

Rate my overall experience? Do you have something lower than a one? This business is the worst company I have ever dealt with in my life. If you are considering purchasing a vehicle here, please read online every complaint you can. And take them to heart. I wish that I had looked first because I would never have bought anything here.

I purchased a used Ford Expedition from Kia of St. Cloud in July 2011. The salesman involved in the sale, Michael **, lied to me from the moment I walked into the business. I was told (verbally and written) that the vehicle I purchased would be 100% to my liking when it was delivered to me, or I could void the sale and get my trade-in back.

When the vehicle arrived, the power mirrors and power windows did not work. I was told by the salesman that Kia would fix it or reimburse me for the cost if I had it fixed elsewhere. I had the truck approximately 30 hours and drove it approximately 16 miles. Then the check engine came on, indicating the emission system was not working correctly.

The truck was also shaking like a diesel at this point. I called Kia immediately and was told by the salesman and the manager that Kia would absolutely fix this. I was told to bring the truck in. I brought it in on my next day off (Saturday) and was told they would look at it Monday and probably have it fixed by Wednesday.

On Tuesday, I called and the service department knew nothing about the fact that Kia was supposed to pay for the repairs. They acted like they were doing me a favor by shopping for cheap parts for me. I reminded them that they were paying for it, not me. At that point, they said they would have to check with sales.

They never did check with sales. They never ordered any parts and they never called me back. A few days later, I was told by an employee that the parts were in and the truck would be done that day. 3 days later, I find out that was a complete lie. Nothing had been ordered and nothing was done.

This is 10 days that they have had the truck by now. I requested to void the sale. The manager never calls me back. When he does call me back, he informs me that they have "satisfied their agreement with me" I ask, "How? You haven't done anything." He informs me that the 100% guarantee I was given does not exist in my file (and when I look in the sealed envelope I was given on purchase day, it is missing there as well).

I try to talk to the salesman (Michael **) and am told "I don't care what you do with the piece of crap, it's yours, you are stuck with it". After many, many calls (I requested to void the sale at least 4 times) and much effort on my part and the one decent employee that exists there (Clifford in service), the manager does agree to fix the catalytic converters on the truck, which are causing the emission problems.

Clifford tells me price is $600 while the manager tells me it is $1,200. Anyway, the manager refuses to fix the power mirrors and windows that were broken when the truck was delivered to me. The truck is sent to an independent muffler shop (I assume to have aftermarket parts welded in, to save money. But even though I requested copies of service orders, I was not given any). The power mirrors were also fixed. Kia wanted me to pay for it, and my husband refused.

I ended up taking the truck back home with the power windows still broken and I have no desire to ever return to Kia of St. Cloud for any reason. I plan to file as many complaint reports as I am able to warn people away from purchasing from this company. I wish I had followed my instincts and walked away immediately (when I met the salesman, I did not like him from the beginning). I know I will never again shop here and I will never again be pressured into a sale. If it sounds too good to be true, then it definitely is!

I was referred to them by another auto dealership in Saint Cloud. I did not even get out of my car. There was a lady standing there and she started to help me. Jose helped me from there on out. I was looking at a Kia Sorento that was used. They had just gotten it back from a previous owner. At first, he said that it was $28,000, then the price lowered to $25,999. They were only giving me $500 for my car when kbb.com says that it's worth $1,405.

Jose talked to his boss and said that they would give me $1,000 for my car, which was okay with me. I had them put in the paperwork that it had to be approved by my bother and they were fine with it. I went home and looked how much the Sorento was worth--only $24,000. I called Jose about it and said that I did not want the vehicle. My brother had found me a vehicle and already put the down payment.

Jose kept trying to make other deals with me to have me buy the vehicle. He told me that they would pay $2,000 for my car and that they would lower the price of the vehicle to $24,999 (not a big difference). I said that I would think about it and talk to them on Monday. I looked online today and they have the vehicle, that I signed paperwork online, for a lower price than what they had told me a couple of times.

went to st.cloud looking to buy a vehicle.kia was the first place we stopped,just looking,but had aflat tire on durango. changed tire and test drove three vehicles. didn't continue looking somewhere else purchased a 2009 kia rondo. may 28 tuesday after Memorial day i didn't like the car. called the dealer to talk to manager didn't call me back. called on wednesday talked to josh m. told me to come in and see what we could work out. friday brought car back. he asked to remind him what i was there for old him and he had to talk to his manager told me we could work a trade june 4.found different vehicle did paperwork .

I purchased my 2010 Kia Soul from St. Cloud Kia in March of 2009. In June of 2009, I returned to the dealership to have my car looked at after I hit a curb. The recommended service was a new rim and a new tire; this being a new car, those items were not cheap. I agreed to have the work done. After I got my vehicle back, it had a very strong pull to the the left.

I brought my vehicle back to them, less than 1 week later, explaining what was going on. They kept my vehicle for 2 days, they test drove it, stated there was a pull but it could be due to the wind that day. No work was done because of 'the wind.'

I returned for the third time to their dealership on January 28, 2010 because my vehicle was still pulling to the left and when going over the speed of 65 there was a terrible shake. They test drove the vehicle and agreed there was a shake and a pull. They also stated that I needed to have my alignment checked and my tires balanced.

From the beginning of my service appointments with them, I asked for an alignment check and they stated that it was not necessary. They have previously ignored me when I asked for that service, and now they recommend it and it is no longer covered under warranty. They also told me that they did recalls on my vehicle that I was never given any paperwork for. When I received my car back after a mere hour it smelled of smoke. I am not a smoker and have never had anyone smoke in my car. All of my radio station settings had been changed as well.

The service manager has always been just plain rude towards me. On that final day (28th), he tossed my keys at me and told me to get out and made me wander the car lot looking for my car. I am very upset with this whole matter. I feel violated and ignored and used. I love my car but going through what I have with this dealership has made me second guess my purchase. I would never recommend they to anyone. Possible problems due the the misalignment and possible unbalanced tires. I am in the process of finding a new dealership.

Dealt with Auto Dealer for about 2 wks on a truck purchase, finally on 6/16/09 made a deal with sales manager M. Felix for purchace of a 2004 chev 2500, we had a verbal agreement, he asked for all my personal info for title transfer, sent all personal info and he wanted down payment to hold truck, gave him the down payment and gave him my credit card to hold it, done deal , went to obtain a loan for truck on 6/17/09, sent him a confirmation that had money in hand 6/17/09, he said it was a done deal,

M. Felix called me 6/18/09 to tell me there is a problem with the title, there was still a lein against the truck, said hes working on getting a clear title, the previous owner had just got a divorce and it wasn't looking good for a bank to help him with lein, so the previous owner would have to bring car he traded for back and reaquire the truck , I did a carfax report on truck, obtained the previous owners information, made a call to him, to find out the previous owner is not divorced, does not have a lein against the truck and had no knowledge of this socalled title problem the dealer was lying about,

called M. Felix on 6/15/09 to ask how it was going on the title problem and he said at this point they were still working on it, lying through his teeth, thats when I busted him on all title alligations he was making, told him I had talked to the previous owner and there was no problem with title, that I was getting lied to, by the sound of his voice he was nervous that I had done this, didnt really know what to say, he told me he was going to check on this and call me back in 15 minutes,

called back in 30 minutes and said he talked to the GM and he was instucted to tell me that this truck is no longer availiable to me, great dealer ethics hugh! They had sold the truck while I had a verbal agreement and a downpayment on truck along with all my personnel info, This dealer has the worlds worst sales ethics and their treatment of customers by lying to them is beyond words for a dealer like this.

What can I do? I believe this dealer needs to be repremanded for their actions so another customer does not need to go through what I just went through, not only that but I am out time, paying for a loan without a truck, and cost of a carfax report and all the hardship(stress) this has caused. No dealer should be allowed to treat anyone like this! I am out time, paying for a loan without a truck, and cost of a carfax report and all the hardship(stress) this has caused. The trust I have for dealers has been severly damaged especially Kia of St. Cloud.