Experience with Midas: Very bad service and irresponsible behavior.
On 8/25/2011 at 9.30 AM, I went to Midas Auto Service PA 19406 for oil change and brake checking. It took around 30-35 minutes and they gave me the courtesy inspection paper. The technician noted 3 things to be taken care of in car like transmission flush, needs front brakes and needs new lugs. Later on, I noticed that the technician forgot to sign on the paper. A day after, the car started tapping and stopped on the road while my husband was driving the car. The car smelled burning with white smoke. Somehow, he managed to pull the car. He opened the car and was surprised because the oil filter cap was opened and sitting down, oil spills all around engine.
He waited there for 2 hours to tow the car back home as Midas was closed at that time. On Monday (08/29/2011), I talked to the manager. He was rude and did not even apologize. He offered me towing service to bring the car to Midas. I refused to trust them and decided to go there with the car to know the damage and problem with the car because of their mistake. On Tuesday (08/30/2011), I went there at 9.15 AM. Being told that the manager was off today, but the assistant manager Brian will take care of the situation.
I waited there for 1 hour in front of the car to see what's going on now and what they were examining. I sense some serious internal damage to the car, as everybody was looking tense. After 1 hour, the manager told me that the oil filter blew off. When I asked the reason, he replied he doesn't know. The assistant manager arranged a rental car. He told me that he will take care of the car, the situation and will call me in the next morning. On the next day, I waited for a call but nobody called me. So I called in the afternoon. The manager told me that the car engine failed. He said that Midas will repair the car and bare all expenses for the same damage.
