Midas Mufflers

I had a rack and pinion put on my vehicle at the Midas in Silverton. They aligned my truck after the installation without using the alignment rack that was old as dinosaurs. The tech said they didn't know how to use it. Now I have two tires torn down on my vehicle because of it. I wouldn't recommend this company to no one. Katz Midas does bad business. I purchased a new set of tires. Now, two are worn on the outside.

They charged me half an hour more. My car sat in the bay waiting for the gasket to arrive. I made the appointment the day before and Robin stated the gasket would be there at the time of my appointment, 9:00 am. I feel that the half an hour that my car waited for the gasket should not be charged to me, it should be charged to Robin for not ordering the gasket the day before.

I went to get my front brakes done, they took 3 hours. So finally they finished with my car, now I hear this grinding sound like they didn't grease the ball bearings or spindle. These rip off artists on San Pedro in San Antonio, Texas did a ** job. All they want is to overcharge you on things you don't need.

I took my 2007 Chrysler Town & Country van to the Midas Muffler shop at 2111 Pine Ridge Rd. in Naples for an oil change on 11/23/11. After a few minutes of waiting for the work to be completed, I was told by the man behind the desk that I had a right front wheel that was about to fall off the car and that I should not even drive it around the block. He invited me to come out and see the problem. I went with him to the hoist and he showed me a right outer tie rod end that was worn and could be jostled around to produce a clunking sound.

I have experienced similar suspension problems on other cars and knew it was reasonable that the part should be replaced and I asked him to give me a quote. He came up with $99 for the labor and $95.66 for the part plus $81.00 for the alignment and $17 for shop supplies. When I asked him how much time was used to compute the labor charge he said that it didn't matter as he was quoting based on his experience with these types of jobs. I then remarked to him that it seemed to be very expensive for such a simple part. I also questioned his alignment charge. He said he does hundreds of alignments every month and it was like I was getting it free and that I should shop around and then I would see that he was right. But he stressed I should not drive the car because the wheel could fall off at any moment.

Frankly, I felt as though he was trying to frighten me, since I am 73 years old. However, in my youth I worked on cars and have a very good working knowledge of how they operate. Among other things, I am certain that a tie rod end does not keep the wheel from falling off! I left without committing to any further work on their part.

I checked online with Rock Auto and found the tie rod end available in two models which are priced at $18.06 and $28.79. Then, I checked Auto Zone and saw that there are three units in their stock with the cheapest being $21.99 and the most expensive at $34.99, while the other one is at $29.99. Next, I visited a local auto repair shop in my neighborhood run by a Cuban immigrant and talked to him about replacing the part. He quoted $26.75 for the part and $75 to put it on. He also informed me that he would be very careful in counting the number of thread turns he made to get the old part off and turn the new part the same number of turns to install it but I might want to consider an alignment if I had not had one in a while. His charge for a computerized four wheel alignment was $60. I gave him the approval and got the work done, including the alignment for almost half of the outrageous quote from Midas.

My experience tells me that there are plenty of autos on the road that need some type of service at any given time and that by having a great oil change special or tire rotation special, etc. you can end up with a lot of cars in your shop that can lead to all the mechanical work you need to be a prosperous auto repair shop. In fact, if you are any good you will get repeat business and referrals, neither of which the Naples Midas shop will get from me. Furthermore, the local shop did not charge me for shop supplies and his shop and offices were clean and neat as a pin.

A friend gave my daughter a free oil change coupon for Midas Lincoln Way East in Chambersburg, Pa. She had it changed and a few weeks later, it quit running at a shopping center. I found all the oil ran out because the filter seal was outside of the filter. She was driving it dry. I should of had it towed to Midas, but I put a new filter on and put oil in it. It started and they gave me my oil and filter money, but it ran badly. Then hardly at all.

She took it to them just a few days later and they said I put too much oil in it and drained some out. I said it had a miss fire on cylinder 2 and it wasn't their fault. She left there, drove down the road, parked it and it never ran again. We are towing it in and trading it as junk. It is a 98 Civic, but it ran ok before she took it there. Thanks guys.

I went in for a routine oil change at Midas on Kingshighway. They got my car in, and about 45 minutes later, they came out to tell me everything looks great and I was ready to go. I got in my car and started to go to school when I saw my oil light came on. As I stopped at a red light, I noticed that the light went away, so naturally, I thought that maybe it was just resetting itself. When I went to drive off, my car completely locked-up. I called Midas and I had to call the towing company that they used to come get me. I decide to check my dip stick for the oil, and it was bone dry! Midas never put any oil in my engine.

Now, when I talked to them, trying to ask them the owner's name and insurance company's number, the manager kept giving me the run around. My insurance company called up there and we finally got the number. Even though it has been 2 weeks this Friday, I have been in a rental car. My car still isn't fixed because Midas wants to put a junk yard engine in my car. I said, "No, my car only has 65,000 miles on it and I didn't have any problem for the 2 years that I have had this car." I towed my car to a Chevy dealership and I told the insurance company that I will only approve the 2 engines that Chevy found both new with a great warranty. They are fighting on the issue. I'm thinking it's time for a lawyer.

On Jan 4, 2010, my experience started out when I had a noticeable noise in my front suspension. I was told I needed the struts replaced. I authorized the work. I received about 3 calls that day during the work phase. They replaced the front struts and said the front end would need alignment. For an unknown reason, he said he would have to send out my 2001 Chrysler T&C for a front end alignment. Then on the 3rd call, he stated it needed 2 front camber kits. The cost kept adding up. I finally got my van back about 5:16PM.

Sometime later, I started to get a knocking noise in the left front strut. I delayed taking it back to Midas. Finally, I took in in on May 11, 2011. The front passenger side strut was rattling at the top. They replaced that strut which was faulty and charged me for the labor. As I am taking a look at the work order, it states "Left front strut rattling on top." Under that it states, "Replace right front strut and mount - warranty, labor only." Now recently, the front driver strut is doing what the passenger front passenger strut, which was really replaced. Maybe initially, I never needed new struts and there is a front suspension problem. I don't want to be paying anymore out for labor in replacing the front driver strut as I feel it strange the 2 struts failed. First visit cost me a total of $693 and 2nd visit $142 for labor. Please advise me as I do not want to be changing struts on a frequent basis.

I needed an oil change and went to Midas. I went to the counter and Todd was on the phone. I waited standing there for about 5-6 minutes. Every time he hung up the phone, he would go to the computer and then the phone would ring again. I finally sat down, my legs where getting tired. I sat for another 5 minutes then a woman came in. She stood in the same spot for not over 1 minute, and then Todd asked her what she needed. She needed an Inspection. Todd told her about 3 pm. The phone rang again so I got up and left. He never had the common sense to say anything to me or even look at me.

On October 17, 2011, I went to the Midas Auto Service Experts shop at 656 West Lincoln Highway, Chicago Heights, IL for a front-end alignment. There were no clunking, knocking, or any steering abnormalities at all. I had just purchased new tires at Discount Tires in Matteson, IL where they recommended this Midas shop and told me to show the receipt for a discount. The tech took my vehicle for a test drive. When he returned, the drive axle fell out, and they showed me a estimate of approximately $380.

As I'm disabled, I could not check it out. I believe they took advantage of my situation. I was an auto mechanic before I was hurt, so I knew this was not right. I had my vehicle towed home and had a mechanic come and check it out. He told me that the only way that could happen was if the nut was loosened. He also found other nuts loosened in the suspension system. My mechanic repaired it for $100 plus parts.

My boyfriend and I took his 1991 Toyota pickup truck to Midas Mufflers in Covington, Georgia to have them fix an oil leak. A week after they fixed it, the motor blew up and the cause was no oil. We reported this to Midas and they told us that it isn't their job to check fluids. The manager made a rude comment saying, "If you brought your truck in for an oil change and your brakes went out, would that be our fault, too?" How low down is this? We have taken every vehicle we have own to them and only them for four years. No actions have been filed yet but we are looking into an attorney.

The tread separated on a Bridgestone tire purchased from Midas with less than 30,000 miles. I've known these folks since the 80's. I was traveling when it occurred. I was unable to carry the tire around. I took a picture. Midas claimed that they needed the DOT code. I contacted the repair shop that removed the tire and got that code. Then, they said that without the tire, there was nothing they could do. I feel as if they could have simply called me a liar. There was no warranty offered or even an adjustment on the tire.

I had a horrible, horrible experience with Midas at King of Prussia. I took a broken car, all to hear that the motor is broken and that they don't do motor work and to pay $100 just to let me know they can't fix something related to motor.

When you know you can't fix the broken motor car, why would you take such cases? Just handle cars which needs oil change and survive. Fooling people, saying you can fix the problem and later can't fix the car but still ask to get paid. They never said that if the motor is broken, they won't be fixing it and I have to pay the charges. This is total ripoff. You take the car to other place then. Midas does the same checkup and you will end up paying two times just because you took your car to a place where they don't know how to repair a motor.

I talked to the marketing manager Dave who never said his last name. He said Midas has written on their paper that they won't do any motor work.

I am very disappointed in the service that I have received from the MIDAS located in Manassas, VA on Sudley Road, store # 3831.

I paid Midas to complete a tire rotation on my car. My tire fell off in the middle of the beltway during rush hour traffic because the maintenance employee failed to put my tire on correctly. I almost crashed into a wall trying to avoid a car accident on the beltway. I would not be so disappointed and dissatisfied if the owner/manager of the Manassas location would've fixed this issue in a timely manner. This store location is treating this issue as if it is not important or a priority.

Fifteen days after this horrible incident, I am still waiting for my rim to be placed on my tire. Instead of offering to expedite the shipping of the rim, the manager informs me that it will take another week to receive the rim. This is clearly not an example of excellent customer service nor is it a way to treat a customer who has been extremely patient, giving Midas more than enough time to fix this issue. The customer gets nothing in return, except for delayed service to provide her with the parts that she lost due to an employee of this location failing to correctly complete a tire rotation.

I would feel totally different if the manager/owner of this shop would've compensated me for my troubles and for the inconvenience. Because of this issue, I had to get a towing company to temporarily fix my car; I missed a full day of work (monetary loss) because I had to travel to Midas in Baltimore, MD to get my car fixed; and I had to drive back and forth to the Manassas, VA location to try to fix this issue.

This is not excellent, good, or okay customer service at all.

The Midas Muffler in Cranston, Rhode Island is run by crooks and con artists. They not only overcharge you, but they also cause hundreds of dollars in damage to vehicles, and then, they deny doing it. Someone needs to investigate this particular franchise as they're giving Midas a bad name.

On September 6, 2011, I took my car to Midas at 1769 SW Loop, 410 in San Antonio, Texas to get my reservoir replaced. I left the car there and then the mechanics called me and told me I also needed a tune-up. I said okay and go ahead and do it. I went back for my car a few hours later and the bill was $718. I thought it was high but I was assured that the car was fixed professionally.

On September 9, 2011, I went to drop off my son and got off my car to walk him to the classroom. As I was inside the classroom they came to tell me my car was burning and I needed to move it away from the school. I was petrified and panic-stricken to think what if my son had been in the car with me when this was happening. My son is five years old and is a special child (autistic child). The firefighters and police arrived and made a police report on the incident. I had never had any problems with the car before I took it to Midas. I went to talk to the manager and told him what had happened and his response was, "How do you know it was something we did?". My response was, "Just send your insurance to check what the problem was". He said, "I am not going to do that. I will send my mechanic when I have time".

They finally send a mechanic on September 16, 2011. The mechanic said they couldn't see anything because it was utterly burned. I spoke to the owner and he said there was nothing they can do for me because it was completely burned. All I want is for them to take responsibility for the damage. I am a single dad raising a special son who requires special attention. It is the only form of transportation I have and I don't have the money to buy a new car. Please help me find a solution.

Mark **, San Antonio, Texas

I am writing this letter because on September 12, 2011, around 2:20 pm, on my way home from work, my front exhaust pipe separated from the catalytic converter and drop to the ground. I was blessed to have been block from my home when this happened and able to pull to the curb. I then called AAA for a tow to the nearest repair shop, Midas Muffler & Brakes located at ** for repair.

The mechanic looked at the damage and determined that it needed a front pipe and new catalytic converter. Mr. Bob **, the store manager informed me that the total cost would be $798.86 (Catalytic Converter $359.95, Front Pipe $239.95, Labor, $134.00, Stock Fee $5.99 and Taxes $59.07). Mr. ** said that the parts are new. I then stepped outside and called Murrays Auto Parts and they gave me a quote for the same parts, half the cost of what he was charging. I shared that with Mr. ** and he insisted that the quote of $165.00 for the catalytic converter was not the original part for my car, but a universal part and that they do not install catalytic converter universal parts.

Fine, I okayed the work and when the parts arrived at the shop I inspected them and became very angry and upset. Both the catalytic converter and front pipe were obviously not new and I told him that, he insisted that they were. Both parts showed obvious signs of wear with rust particles in the pipe and scratches and discoloration. Mr. ** explained that away by staying that this occurs when they hang in the store for a long period of time. I didn't buy it and took pictures with my cell phone.

Further, I asked Mr. ** to let me see his order receipt for my parts to prove that they were in fact new, and not remanufactured and brought from a junkyard and to verify the cost of each. He refused and I suspect the reason why because I would see where the parts came from and the true amount paid.

In closing, Midas Service pledge is "We will always do what's right by you and your car." Well, I've had work done at several different Midas Shops over the years, and all most of my experiences have been horrible ones, in which deception and overcharging for work seems to be the common practice. That said, I will never go back to Midas again.

Moreover, any assistance you can afford me and the thousands of other consumers who have been taken by Midas would be so very appreciative. The majority of consumers feel that they can't do anything about it, but I will stand and speak out for the many who have been lied to and cheated by Midas service shops. Midas shops and their practices should be investigated, as I know that there are many others who have been sold parts under false pretense. Thank you and I look for a favorable response.

On August 18th 2011, I brought my vehicle, Volkswagen Passat, to Midas Auto Service expert and informed Peter, the proprietor, that my car was over-heating. Shortly thereafter, the proprietor informed me that I had a leaking head gasket and was leaking into the coolant system and turning into sludge. He proceeded to explain the nature of the repair and quoted a price of $1,500.00 to me.

To my surprise, I did not get my vehicle back until August 31st 2011 with grease all over the body of the car. In addition to the long repair period, I was informed that my bill was $2,254.44 for items like multiple oil changes because of his poor workmanship, $50.00 for gas so that he could test drive my car for over 100 miles to see if it was running properly and a few others extras, all of which I never authorized. I was uneasy about the extra charges and after some protest, I paid $2000.00 and exited the establishment.

The next morning, I noticed fresh oil in my driveway and became alarmed. So the next evening, I placed a clean piece of cardboard under my car to confirm the leak and promptly called the next day to express my outrage at the time and expense of the repair without a remedy. The proprietor invited me to bring the car back in and I agreed to that and made a date for September 8th due to my heavy schedule, however before that date arrived, the car stalled on me in traffic. I called the proprietor immediately to express my outrage and informed him that AAA would be bringing the car back to him for a resolution.

My car was returned to him on September 7th. I called on the 7th and 8th without anyone at the business answering the phone. So I came to the business on the 12th to find the proprietor and two of his employees looking over the engine with a schematic drawing trying to figure out what to do. It was clear that they were not familiar with the engine and should not have attempted the repair.

When I questioned about when he might have the car ready, he could not give an answer and stated that he was seeking guidance from local Volkswagen dealership. At this point, I explained that I did not have confidence in his ability to complete the work and would be having the car towed to the VW dealer in Linden NJ.

My car, all of a sudden, started sounding like the muffler came off. I took it to the nearest muffler shop, Midas, who said that it was the catalytic converter. I could either have it repaired for $473.00 or buy a new one for $1,500.00. I thought that the repair cost was high but Midas said that it was an extremely difficult job and would take a long time.

After paying them, I called five other Midas shops and was told that the price was $250-$300 and that it was a 15-20 minute job. I called the Midas shop I went to and asked him why he charged me twice the amount the other shops did. He said, "Too bad, that is what I charge." The manager would not let me speak to anyone else as he said that his "high" prices are final.

This Midas Muffler shop has been closed down for some time. It has become a gathering place for transients. And it is now littered with trash. The walls are scrawled with graffiti. Since I live two doors down from this site and drive by it every day, it is a real eyesore. And it brings unsavory people into our neighborhood. Some of them are loitering there during the day and sleeping overnight. Alcohol and drug use are a common occurrence there. I've contacted the police about this. They have, occasionally, made efforts to stop people from sleeping there. But they can't do anything about the trash and the graffiti. And I still see people sleeping there at times. I don't think I should have to call the police every night. I urge you to take care of this matter as quickly as possible. And I urge you to take appropriate action to see that this problem doesn't re-occur in the future.

Patrick

I was vacationing in Missouri, visiting family, and noticed some shaking and rattling in the front end. I took it to Midas, where I spoke with Jesse (service manager), and he told me that after someone looked at it, I would be called. A few hours went by and I received a call from Jesse. He told me that the rotors and the control bar needed to be replaced, as those 2 things control the steering on my vehicle. The price quoted to me was $1,300. I agreed. I was then told that it would be about 4 hours and that I would be called when my car was ready.

About 2.5 hours later, Jesse calls me again to say that when they were taking the front end apart, the ball bearings fell and needed to be replaced. Because of the size of that piece on my car, it would need to be sent out to a machine shop. I asked if that would be done that same day (Thursday) or if it would go to the shop on Friday. I was told that my car would go on Friday morning and that I would be notified before it left. I said ok.

On Friday morning I wait until about 12 noon to call them since I had not received a call. I spoke to a young lady named Lauren who told me that my car is already gone and that it had been at the shop since Thursday night. I informed her that I was told by Jesse that I would be called before my car left. She tells me she is not sure about that. I then ask her about the price. She tells me that she is not able to give me a price until it comes back from the machine shop. With an attitude, I tell her fine and hung up.

She calls me back 2 hours later and tells me that the total price, including the machine shop, is $2,085.37. I asked her how the price almost doubled in less than 24 hours. She replied that she does not know what I am talking about. I asked her to break down the price for me. She told me $1,865.37 for the repair work and $220.00 for the machine shop. I ask her what the $1,865.37 for since the original price that I agreed to when I spoke with the service manager was $1,300. She told me that all she sees is that Jesse put down that I agreed to $1,865.37. I told her that is incorrect and that I need to speak with her manager. She informed me that he is off today (Friday), so I asked for his manager. She laughed and gave me the name Brian ** and his contact number. I hung up and called him.

There was no response so I left a message. He called back and I described the situation to him. He asked me if I was aware that when I was told that my car had to go to a different place that I knew there was going to be a cost. I said yes and that was not what I was disputing. I was disputing the fact of the matter that the original estimate that I was given was $1,300 and then the staff was told to charge me an additional $585.37. He says that Jesse is off today and that he will need to speak with him before anything can be done. I continued to tell him that price gouging is wrong and that if I agreed to $1300, why am I being charged and additional $585.37? He is beginning to talk over me on the phone and tell me that I knew that there would be additional costs and that all he can do is credit the amount of the machine shop which was $220. I agreed to that.

It's pouring down rain when my mother and I go to pick up my car. She tells me that she wants to drive it to make sure that they fixed the items that were broken. We returned to her home. The car sat in the driveway until Saturday afternoon when I packed it so that my 3 children and I could make the drive back to Maryland. We, my 3 children & I, left the state of Missouri at 10:00 PM Saturday night.

As I get on the highway, I noticed a slight shaking in the steering wheel. I assumed it may be a wheel alignment and continued to drive home. The more I drive on the highway, the more violent the shaking becomes and a loud knocking noise begins. I crossed the border into Indiana and once in Terre Haute, the shaking in my vehicle was so bad that I cannot drive any faster than 45 mph. It was already 2:00 AM and I called my mother and explained the situation to her. She told me to call my cousin, who knows about cars. I called him and explained to him what has happened. He told me that I am going to have to try my best to get back to Missouri because Midas either broke something or did not fix something correctly.

I bought gas and got back on the highway. I make it maybe 1 mile from the gas station on the highway, driving 45 mph, when something broke. The back end of my vehicle started fishtailing and I was trying to get control of my car. After 1 minute or so, I was able to get control and pull onto the shoulder of Highway 70. I called my mother again and let her know what has transpired. She told me that she is on her way to meet us and to try and find a tow service to tow the vehicle back to Arnold, Missouri. I then called the police department as there were no lights on the highway and we were in a dangerous spot on the shoulder. The dispatcher gets all of my information and sent an officer out to help me.

About 35 minutes later, an officer arrived and asked what the problem was. I explained to him about getting my car fixed at Midas in Missouri and that now something has just broken and that the car makes a loud grinding noise and shakes violently when driven. He asks me to start the car and drive forward a few feet so that he can hear the noise. I complied. He then yells for me to stop the car. Once stopped and the engine is off, he walks up to the passenger window and says "Well, I see what the problem is. Your back wheel is about to fall off." I get out and he showed me.

The back passenger wheel is tilting out. The bottom half is in and the top half is leaning out. He asks me if there is a jack in the car so that we can lift the vehicle and put a lug nut on from another wheel. I looked frantically in the back for the jack and after about 10 minutes, I found it. The officer asks if I have money on me because he will see if he can get another officer to go to the local Walmart and buy a set of lug nuts to put on. At the same time he is lifting the car, the other officer pulls up. He looks at the other wheels and takes a lug nut off the back driver side and places it on the back passenger wheel.

Once they are finished, the officer hands me the broken lug nut that is partially attached to the front part of the stud that broke off and almost caused a fatal accident. I ask him if he can write up something so that when I contact the shop, I can let them know which officer came out to help me. He gives me a business card. His final piece of advice to me is not to drive any faster than 50 mph. Because the remaining 2 lug nut/studs have been weakened by the vibration and shaking and could potentially fall off down the road if I drive any faster.

I placed a call to Brian ** before I got home to let him know that there was a problem and that I will be returning my vehicle to his Arnold store for them to fix. It takes me 5 hours to get back to Missouri, at which point I have to sit around because Midas is not open on Sundays. I take my car back to Midas at 8:00 AM Monday morning. I asked for the regional manager's name and number and I am told that if I have a problem, I have to speak with Brian. I said ok. I describe what the problem is and that my car needs to be repaired. Jesse tells me that they will fix it but he is unsure why the problem occurred because they only fixed the front end. I tell him that they charged me for 4 rotors so that would be why they were working on my back end. I also tell him that I need a ride back to my mother's residence.

Once I returned to my mother's home, I called Brian again and explained that my car is at the Arnold location and what happened. He tells me that he is on his way to the Arnold location and that after he gets there he will look at it call me back. I asked him since all this occurred, what is Midas prepared to do for me since their lack of attention almost got my children & I killed. Brian informs me that he will have to discuss things with his bosses and he will get back to me.

About 4 hours go by when I get a call from Jesse and he tells me that my car is ready. He tells me that he test drove it and that all the issues have been resolved. He also tells me that he sent out an email and the response that he received was to give me a refund of $250. I asked him if I heard him correctly and repeated back everything that he said to me about all the issues being fixed and that he was only authorized to offer me a refund of $250. His response was yes. I told him that was not good enough. He informs me that he can only do what he is authorized to do and nothing more and that if I have a problem, I will need to call Brian again. So I did.

When I call Brian, he is already on the defensive with me. I tell him that I spoke with Jesse and that he was only authorized to refund me $250. He says that is correct and the reason why is because when they pulled my car into the shop, it came in with the emergency brake on. I told him then one of his employees drove it into the shop that way. Yes, I did put it on when I parked, but I parked on the side of the building. So that means that someone working there was not paying attention and drove with the emergency brake on when they drove it into the bay to be looked at. He tells me that they would not do that. I tell inform him that $250 is not good enough because my life and the lives of my children were placed at risk because my car was not put back together correctly. If I had been driving any faster, we could have been killed. Secondly I have missed 2 days of work, my children have missed 2 days of school and my time and money have been wasted by this whole ordeal. He told me that's the best he can do. I hung up on him and call the regional manager Darrell **.

Once on the phone with Mr. **, I explained who I am and why I am calling and asked him for his help. He informs me that all he can do is listen and offer me advice since most Midas locations are franchises and that Brian ** is the owner of that particular location. I explain the situation to him beginning with the almost double the price in the beginning to the ending of my car not be put together correctly and almost resulting in a catastrophic event. He apologizes for the events that took place and informs me that I will have to work it out with the local manager because that location is a franchise. He also instructs me to contact Midas' customer relation department and explain to them what happened and what I want and maybe they will be able to help me.

This entire experience was a nightmare and I will never trust another Midas location. I and my 3 children were almost killed and all Midas offered me was a $250 refund.

I got a coupon from Cub foods, it says pay 19.99 for oil change and tire rotation. The guy, poor customer service manager at the Midas along Lyndale Ave., was up in arms: "Nope, you don't need tire rotation". The last time I did them was like a year ago. He goes, "okay, next time bring them in we will do it".

I took them like three months after but it was like I have never been there. He received me with a lot of attitude, I took off. I will never go to Midas again. People should be weary about this.

On August 8th, my wife's car broke down. It was towed to Midas around 5 PM. The next morning, August 9th, I was notified that the alternator and battery need to be replaced. It would cost $700 to replace both. My first thought was that this price was very high for this job. So, I asked if the work was performance. The mechanic said that it was only diagnosed and he asked, "Do you still want us to do the job?" I told him that the price wasn't right. It's only a 1993 Toyota Corolla. He said, "That's the price." So, I told him, "Please, put the car back in the parking lot", and that I would have the car towed to somewhere else.

After I got off the phone with Midas, I called RS Strauss located in Toms River. I was quoted $400.00 for the same jobparts, labor and period. Five minutes later, I got a call from the owner of Bayville Midas, and I was told that there was a mistake on the quote. The $700.00 price was for an overhaul price, and that it would cost me $399. So, I said, "Do the job. My wife and I would pick the car later in the afternoon. Thank you Ed." Well, when my wife went to pay for the work performed on the vehicle, she was charged $608.12. That's not $399.00. This is not the only time this garage has pulled a stunt on us in the past, shame on them. I had called Ed and spoken to him. He said to me, "I put the old battery back in the car, but I don't think you'll get too far." Thanks a lot.

OK This is for all you single women out there, who are responsible for the care of your cars

Be careful about where you take your car for oil change/tire rotation. I usually take mine to a Toyota dealership, but had a coupon for $25 for oil/tires at Midas, and it was closer. So, I decided to chance it to save gas on traveling plus cost of the service.

I gave them the coupon first (mistake). They changed the oil, then came in and said they couldn't do the rotation because the tires were too badly worn. I told the guy (an older guy), "That's funny, Toyota didn't warn me that they were getting worn when I had the oil changed 3,000 miles ago! I'll have to get them to look at them." Rather than make a scene (because I paid for both), I left. (Looking back, I shouldn't have produced the coupon until they'd done the work.)

Yesterday, I went out with a penny and a camera to take pictures of all 4 tires. I was going to send them to my son, who wants to take a trip with me. I wanted his opinion on the condition of my tires. While I was doing this, my neighbors Larry and Sue, who were out on their patio, were observing the contortions I was in to take the pictures and measure the tread. Larry asked what I was doing. Then he got his gauge and measured the tread on each tire. Turns out, they are all about 1/2 of the original wear and are about 3 mm! (New tires typically have 6mm of tread. Guess what tool is going to be added to my glove box?)

There was no legitimate reason for the guy at Midas to refuse to rotate my tires!

So, today I took my car back to Midas along with my receipt that I paid for both services, but only got the oil change. I wasn't angry, just firm. I told the lady (she and her husband own the franchise) that I paid for the oil change and tire rotation, but was told the tires were too worn to be rotated. Then I told her that I had the tread measured, and they are all at or above 3 mm of tread. I then asked that they switch out only the driver's side tires (another friend noticed that even though they are all marked as though they are the same tires, 2 of them have 4 ply tread, and 2 have 3 ply tread). The 3 ply tread were on opposite corners of the car L Rear and R Front. So, I moved the L Rear to the L Front and it is now the same as the R Front (I have FWD so also another reason to have the wider tread on the front).

The lady behind the desk wrote up the work order. I signed it (no charge) and I took a seat while she took the order on her trusty little clipboard out to the garage. (I noticed as I was taking a seat that none of the seats are positioned so that you can watch what is going on in the shop. I turned my chair to face the window out to the garage and sat down.) What did they do next? They pulled my car into the farthest garage bay and put it up on the lift, so it was virtually impossible for me to see what they were doing from the waiting area! At this point (it is over 90 degrees outside today), they were banking that I would stay in the waiting area where it is air-conditioned. But I thought, no! I got up and went outside, walked down to that bay and stood in the doorway to watch. They'd given the work order to the same mechanic who'd refused to do the rotation on my first visit (he was pissed). I watched as he switched the 2 tires and I thanked him when he finished. But, he then proceeded to put my car down, without checking the tire pressures! So, I politely called him by name and said, "Tom, would you mind please checking the air pressure in all 4 tires?" He said "Ok. What do you want them set at?" I said, "35 psi, please". He went through the motions of checking them, but didn't add air to any of them. So, I'm suspicious of that. I don't know if I've ever checked the air pressure and had all 4 tires exactly the same!

So, ladies, if you are the one solely responsible for the care/maintenance of your car, I urge you to be assertive and not let them get away with anything fishy. From my own one experience, I do not recommend Midas! I plan on writing corporate with my story. We'll see what happens (if anything).

I went in for $19.99 oil change which was advertised. I spoke with a fat boy who said "oh no, that's a range rover, it will be $79.00," I said that it does take the same amount of oil and he said that it takes about 7-8 quarts of oil. I said that I had the oil changed in November at STS and it wasn't that much. I left and went somewhere else and it was changed for $29.99 and 6 quarts of oil was put in my range rover.

I am a senior and perhaps he felt I left my brains outside. He is a thief and I am telling everyone I know not to deal with Midas in Lindenhurst.

A simple oil change was screw up! I went in and was told my car needed extra oil, I paid the extra too. This was on Saturday, by Monday by car was jerking and smoking. Turns out oil was spilled all over the engine, etc causing it to smoke. The jerking was caused by too little oil in my car, less than 1 pint. My car needs at least 3 pints. Then they gave me an estimate totaling 1991.11 and when I got another opinion the issue was not even a problem. My engine could have locked up over a simple oil change!

Cesar

I took my car to midas to have my engine checked.Rhonda had said that my engine is gone.So I had said can you put another engine in the car the same type as the one that is there.She had looked at Andy the machanic & said can you put an engine in it.He had said yes I think so. So I said make sure that the engine has very little mileage on it.So I picked up the car & Rhonda had said you have a year on the waranty.Several times later I had went back to Midas because I still had a overheating problem & said what is the problem.they did a check on the engine & found that the engine is shot. then Rhonda turned to Andy & said what are we going to do now.

There was only 6 months that the engine was in its waranty. when I had asked Rhonda what are you going to do & she had said (you get what you pay for so get lost)I then just looked at her & then left. Then I had went back to see if she would change her mind & there was no way.This was only 6 months in to the waranty there was 6 months still left on the waranty. I tried to be resone with her but there was no way.This engine cost me 5,000 dallors & I have all the bills for this engine.This all took place in 05/24/2008.

I took my sons car for a regular oil change on 06/27/2011. Midas (Midas has an oil change/free tire rotation coupon)) did a great oil change. I mark my tires to make sure they rotate them..and of course they did not. Bu they did want me to spend another $700 on 2 new ball joints and an outer tire rod and alignments. Somehow they cant rotate tires but they want me to trust them to do the other work?

I took my car for a regular oil change on 12/10/2010. Midas (Midas Princess Place Drive) did a great oil change. Untill I tried to get it changed again, and that's when I found out that the oil pan was stripped. When midas put the pan back on they cross thread it. and used reinforcement to screw the plugs back in.

I went in to Midas on 5/30/11 because my check engine light was on. Spoke with Vincent ( well that is the name he wrote on the paper that he gave me). I told him what the problem was and he told me that he had to do a diagnostic test to find out what was wrong with the car,and it will cost me $89.00 but if I have the service done their the $89.00 will be taken off the price. So I agreed. He then told me that I need a tune up, And it was going to be a 2 hr. Job because of the engine in the Mitsubishi Diamant has to be removed to get to the spark plugs.

So I ask him was that all that was wrong with the car.( my reason was I has just brought the car from Beach Cars and if it was any things serious I was going to take it back ) . His answer to my question was no I had got a good deal after he ask me what I paid for the car and I told him.(still with the paper tag on the car). He could not do the work that day because it was late. So I told him that I could bring it in on 6/7/11 at 3:00 after work he agreed. The service was done on that day, ( so I thought) after he finished I had a few stops to make and on my way back home the check engine light came back on again. I called the store but it was closed.

I called the next morning and spoke with some one else, told him what my problem was and he told me, that Vincent said that he would start off with a tune up and work until they find out what the real problem it. I told him he was not their when I spoke with Vincent and that is not what was said also I had a diagnostic done. So he said oh he missed understood me for me to bring it back in and they will look at it. I did an again I set for 2 more hr. He came out to give me a class on what could me wrong. This time I am not feeling what he is saying so I took ti to pep-boys on 800 N military Trail Golfview Fl 33415 phone 561-686-3004

Which I had to pay another diagnostic test $89.00 and they said I need a tune up and my spark plugs need to be change. I told them I just had it done my Midas he took out 3 and said no it could not have been. They are too old. I was going to have pep boys do the work. But I call Midas and they told me that they wanted to see the car and paper work because they could not find me in the computer and they was not going to give me any money back until then. I went and got in a shouting match with the manager. Which I was asked to leave the store so I did.

march 27,20011 my car a 2004 ford taurus was towed to midas auto shop..i had gotten into an incident...i blew out my two front tires.. and some electrical wires were burnt out.. my mom advised me to have a guy at midas work on the car.. it was probley the next day when i was told that a lot of electrical wires would have to be replaced..since march 27th i have been told just about every week that the car would be ready or that it is up and running..

then when it comes to me actually having the car in my possession there is always something else that needs to be dealt with..i have been told over and over that ';the electrical work still needs work..i dont know much about cars but i know that whatever needed to be replaced does not take almost three months..today is june 8,20011 i called midas today and the car is still not wrkn..the guy couldn't even tell me how much longer

march 27,20011 my car a 2004 ford taurus was towed to midas auto shop..i had gotten into an incident...i blew out my two front tires.. and some electrical wires were burnt out.. my mom advised me to have a guy at midas work on the car.. it was probably the next day when i was told that alot of electrical wires would have to be replaced..since march 27th i have been told just about every week that the car would be ready or that it is up and running..

then when it comes to me actually having the car in my possession there is always something else that needs to be dealt with..i have been told over and over that ';the electrical work still needs work..i dont know much about cars but i know that whatever needed to be replaced does not take almost three months..today is june 8,20011 i called midas today and the car is still not wrkn..the guy couldn't even tell me how much longer.

The manager pulled me aside b4 my car was taken in 4 new exhaust and offered 100 bucks less if i pay cash, warned me no warr. but its a risk i was willing to take but his offer is/was wrong 2 do. I was very happy with the total price but thats cause the manager ripped off midas.

I gave money, 420 dollars to Dave ** at the McKnight RD, Branch, Pittsburgh, Pa. for my son's car to have an oil pan replaced and 2 to 3 other things done, (which I'm not really sure what the other 3 things that were supposed to be done) and with my car, I gave him money to get rotors for all of my brakes. He will not get on the phone when I call, and when I leave message after message with the manager, I get no responses. I'm going to say this, I will not let this go. If no one gets back to me by tomorrow, May 13, 2011, I'm going to the main person who handles these problems. Please answer back by tomorrow or I will take extreme measures.

I took my 2005 Cadillac into the shop to have the brakes checked. I was informed that the front brakes needed to be replaced. I left the car. I received a call at home about half an hour later, informing me that the rotors were bad and needed to be replaced also. The total amount of the bill was to be $ 279. I ok to the work over the phone. When I picked the car up later, the bill presented to me was $373.24. I took my old rotors with me and checked them myself. One was totally ok and the other had a small scratch on it. I then took my old rotors to Haps Auto Parts in Lakewood to have them looked at. Haps personnel agreed with me that the rotors did not have to be replaced. I was charged $199.90 plus tax for parts that I did not need. I am angry.

I purchased 4 Bridgestone Dueler H\L Alenza tires for my 1999 Ford Expedition with a 60000 mile warranty. I have put 31000 miles on the tires and now Midas and Bridgestone will not honor the warranty. I have been to the Midas store and the Bridgestone store and they have done nothing but cause problems for me. They are the most rude and unhelpful people I have ever met. All that I want is to have them honor the warranty for the tires and give me what is rightfully mine, 4 new tires. I have had the alignment and front end checked out and there is no problem with either one. All 4 tires are worn out to 0\32 of an inch. This Midas store should not sell Bridgestone tires if they are not going to honor the warranty. As of a matter of fact, they should not even be allowed to have the Midas' name. They are a disgrace to technicians everywhere. I always thought they were there to help you but I guess they are there to try and hurt you.

On May 28, 2010, I stopped by Midas due to an ad with a deal on an oil change for $19.00 which included a free brake inspection. I left my car for the service and I received a call stating that my front brakes needed to be replaced and some other stuff about brakes. The service personnel, Richard, asked me if I wanted to get the work done. I said yes and I authorized the brake service with my last 4 digits of my Social Security Number.

I picked my car up after work. All seem fine but before the weekend was over, I started to hear a loud squeaking noise. So, approximately on June 1, 2010, I went back to the shop and talked to the manager at the time, Rick ** and he told me that he would have a mechanic take them apart and see if he could determine what was the problem. I went back after work to pick-up my car and I was told that they cleaned dirt from the brakes and everything should be fine. I took the car and I drove for about another couple of days and brought it back stating the same problem.

They said that they would look at it again so I sat and waited for the work to be completed. I was told that they didn't see anything wrong but they would change the brakes with a new set. I brought the car back a couple of times with the same complaint. Then, I asked if they could take it out with me inside so that they could hear what the car was doing. On that day, the mechanic drove the car and we couldn't hear the noise so the mechanic asked me to leave it and he would take a look again.

When I got it back, he said that he couldn't find anything wrong but he cleaned off some dirt. I left and before I could get home, it started doing it again. So, I took it back a week or so later and told the now new manager that it was still making that noise. I needed my car to be fixed because it was not making this noise prior to the initial replacement of the brakes in May, 2010.

So, I asked if they would send a mechanic with me again to try and hear the noise, but this time, I drove. We were able to hear the noise very loud and clear. I asked the mechanic what the noise was and he said that he didn't know what it was but bring it back the next day as it was late in the afternoon. On 2/18/11, I brought the car in and when I picked it up, they said that they could not find anything but they greased something that has to do with the brakes.

I left and I didn't even make it home before I heard that noise again. That was the last straw. I can't keep going back there without anything being resolved. I feel that my brakes were not making that noise prior to 5/28/10. So what happened? No one has a clue about what the noise is. I feel that if they don't have the right technicians to do the work, they shouldn't offer the service.

The manager is rude and they do not do good work. They put a universal muffler on my Nissan which sounds like a truck. Stay away from Midas! And I think they have caused more problems to my car. My check engine light is back on and they claiming the code they got were misfire and engine hot. They are crooks and should be put out of business.

I had my car towed to Midas Auto Care Experts and I did not know what was wrong with it, so I told them to advise me what the problem was. The next day they called me and told me that I brought the car in without a starter and I would need a starter. So, I had them install a starter and then they called me back and told me that my engine had seized up and I needed a new engine. To make a long story short, I sold the car to a co-worker.

The next day the co-worker came to work and told me the engine had not seized up, but the air conditioner compressor had seized up. I was able to buy back the car but Midas charged me $75.00 for installing and uninstalling a starter. So I went to Midas wanting a refund since they gave me improper information. They refused! I was out of $75.00 plus I feel they should be punished for giving out information like this since they are suppose to be car care experts.

I took my vehicle in for brake pads, asked for an estimate first. They had me write my first name and phone number on a sticky note. I was called that evening at closing and told it would be $479.00. I inquired as to why it would be so much, as it should cost no more than $185.00. They said they have to replace the rotors, drums and pads. My brother-in-law, a mechanic, had already looked at it and said it just needed front pads. I told them I was a single mother and didn't have that kind of money, but would see what I could do. I was informed it was no problem. They would be glad to keep it safe until I could get the money.

I called them the next day to inform them I was still working on trying to get the money and I would just have to pick up the car until I could get the money. I was told it was no problem for them to keep it there and they would lock it inside the bay at night, so it would be safe. I contacted them every few days to update and was told every time that it was no problem and the car was safe. I went to get the car after about 10 days, because I had not been able to get the money together, yet. They kept my car locked inside day and night, so I couldn't go get it. I live down the street, so drove by there every day. I was then told that I owed them $350.00 for storage fees, plus $478.00 for repairs. I never authorized any repairs and was never told I would be charged for storage.

I had been very ill, so I was sent to the Mayo clinic. I was then told that they sold my car for the storage fees and repairs. I had several very important things in my car, as well. First, I was told they had them stored upstairs, then I was told they threw them in the trash. Those items included, passports for my entire family of 7, birth certificates for all 7, social security cards for all 7, immunization cards for all 7, as well as 3 boxes of legal documents, some clothes and a hand-made family wedding gown. The fact is, they never sold my car, they kept it for themselves. It is still sitting at their shop today! They have since, tagged it and transferred the title. I asked many times to speak to the owner and was told he would call me, but never did. I also had an attorney call them several times and the owner would never return his calls either.

This is a very unethical way to conduct business and is against the law. I am preparing to file a law suit, but don't have the money to do so. This type of business needs to be stopped. I am a single mother, who is sick, and they have taken full advantage of that.

A service writer (not the owner) called me out to my car on the lift and showed me some oil on my wheel studs and said that the axle bearings needed to be replaced. I asked him to price the job and he did. However, I was suspicious of his analysis in that the studs usually have oil on them to ease lug nut tightening. I called a mechanic friend and he told me that if the bearings were shot the oil would have come out behind the rotors.

I believe that the service writer intended to rip me off. I could have presented my credit card at that time and the work would have me performed. My visit had been for an oil change. I asked for synthetic and the service writer said they didn't carry it. The owner (manager) spoke up and said that they did. This seemed ridiculous in retrospect. My vehicle was a 2002 GMC Envoy. The work order is **. Thank you.

I went in for a routine emissions and safety inspection. I left the car there, and went to work for the day. The auto mechanic called me and told me I needed $600 worth of work done on my brakes, and that my rotors needed to be replaced. I was confused, because during my inspection the year before (at another Midas location in the area), they did work on my brakes. It seemed odd that I needed brake work done in one calendar year. When I told that to the auto mechanic he said "oh, we don't share systems, so I'll log on to our server to see the work you had done last year".

All of a sudden he sounded nervous, and said he needed to look at the car again, and call me back. At that point, I told him not to touch the brakes. Only do the inspection, and that I'd have another mechanic give me a second opinion, since I didn't have that much money to pay for brakes. I picked the car up after work, and before I got to the first traffic light, I heard a grinding sound. Metal on metal every time I hit the brakes. Angered and confused, I called the Midas back, and asked to speak to the person who worked on my car. I asked the auto mechanic why my car was making that grinding noise. When I dropped it off earlier it wasn't making any sounds.

Yes, I may have needed brake work done, but it seemed a bit suspicious. The auto mechanic refused to talk to me, and said that my brakes were low, and that I should have gotten them repaired there. I immediately took the car to a mechanic about one mile away. ,They looked at the car two days later, and said my brakes weren't that bad, and that they could re-purpose my rotors, and get me going for $200! In addition, they told me I had a huge oil leak with only 0.5 quart in my engine, and that they didn't put the O-ring back on with the new filter. I contacted the manager about my complaints, and was brushed off, and told to call the owner.

There is some serious fraud going on at this Midas location. My entire engine would have been damaged, if I didn't have someone else check everything. It is not fair for businesses to take advantage of customers, so we get caught up in a web of auto "repairs". I would have gone back to them with engine issues, and they would have quoted me more for their mistake. Please beware of this Midas location.

I brought my mom's SUV (50000 mile vehicle), a Chevy Equinox, in for routine service water coolant service; they took hours to do the service and did not purge the radiator causing my heater not to work. I had to have them tow my moms' truck, afraid of overheating. They had the vehicle in their shop for a whole weekend and they looked like they had no idea what they are doing. The place is dirty, the mechanic doesn't know how to work. It says they are certified mechanics and they guarantee their work.

I didn't get my money back and they damaged two of my mom's wheels. Also, this is the worst car experience ever! Do not visit this place ever. They kicked me out of the place, made my mom cry saying there were all kinds of things wrong with the vehicle and when I showed up, they told me a different story. To make a long story short, go to your dealership and have it serviced there. I have proof from Chevy every hing was fine on my SUV until it entered that shop. I would paid the $149 instead of having to pay $79 and go through hell with this place! The results are the heater does not work the same, and damaged 2 wheels (looks like they did it intentionally).

My 2004 Toyota Camry was serviced (oil change and tire rotation) at Midas of North Brunswick, NJ on 9-Oct-2010. Within less than 3 weeks of the service, my Toyota Certified Camry died/stalled in the middle of the road after showing oil leak sign. It was towed to the nearest Toyota Service Center (as the car still has warranty on it). They inspected the car and found oil all over the undercarriage of the car all the way to the rear suspension. After further inspection, they found the oil filter was missing and oil leaked out of the engine - thereby causing severe internal engine damage.

They provided me a report along with the pictures stating that due to poor workmanship at Midas, the oil filter had fell off while driving. In order to fix the problem, the engine and all related components needs to be replaced by the Toyota Service Center so that I don't lose warranty on this Toyota Certified vehicle. So far, I have been trying to get Midas pay for the damages, but I did not get any positive response from them yet. I request for your help resolve this issue ASAP and most importantly arrange for a loaner so that I can commute to work and drop my daughter at school.

I had a full service oil change on October 6, 2010. Exactly one week later, I returned to the Midas location and spoke with Brian letting him know my oil light has beep on ever since my oil was changed. He checked my fluids and stated that the oil level was good and that I had a bad sensor light. I left with the question of, if I had a bad sensor, it would have been on prior to the oil change. On Tuesday, Oct. 26, 2010, I returned to Midas to let Brian know my brake fluid is leaking and something is terribly wrong. I can keep brake fluid in my vehicle, prior to getting my oil change, every thing was fine.

The technician tried to check my vehicle by running dye through it without my knowledge. I asked Brian if something was wrong due to the oil change, he stated no. I know my car was not leaking oil and had been running fine prior to the oil change. Now I'm at risk of loosing my vehicle due to the fact that the oil keeps running out and can cause my engine to go out! I'm very upset and feel that Midas is responsible for fixing my car. Please contact me immediately due to this matter.

I took my 2004 Yukon to the local Midas as I broke my emergency brake cable. So after 4 visits and $538 later, I still am not able to use the parking brake. Oh, they put new e-brake shoes on and new cables, but tell me there is no way to adjust the cable for tightness. I am currently disabled and was once an automotive tech so I know this is **. So yesterday after the 4th attempt, I leave with my truck and I have white smoke pouring out for the brake hub. I am told it is okay and there is nothing they can do. It is just the oil burning off, **. Most likely, they overtightened the e-brake shoe and it burnt off.

I am going to file a small claim court charge against them and see if I can get my money back. It's very appalling and deplorable. Oh yeah, they tell me it is legal that way, **.

I went in for a $29.99 oil change, walked out with it costing $58.09. I was charged $23.54 for an air filter! The man tried to talk me into installing struts and shocks at a price of $688.00! I went elsewhere and was told that was not the problem. The second garage replaced the under-arm bushing at the cost of $145.00, which took care of the problem! I will not return to Midas for any reason ever and can't recommend them. I am a 69-year old woman and feel like as a senior woman, I was taken advantage of. My son is livid with Midas and talked to the manager there on duty, because the manager also said I needed a front brake job for $237.00, but said I had a year left on my brakes! Midas is only one block from my house, which I thought was convenient. I guess I will think twice next time! When I told him of my change of address, he did not correct it in the computer. My correct address is the one on this complaint.

I am the original owner of this 1986 Toyota pickup, California purchased new in 1986. I had the vehicle's original factory muffler and tailpipe replaced on 04/15/1995, invoice no. **, at the Redding Midas, BAR No. AL156959. At mileage 130,624, it was 9 years old! On 07/11/1998, I had the muffler replaced under warranty, invoice no. ** at the same Midas, BAR No. AL156959. On 06/26/2003, I had the muffler replaced under warranty and the tailpipe replaced, invoice no. **, at the same Midas, BAR No. AL221432. On this date, the tailpipe cost $29.99 with one-hour labor of $20.52, total bill $52.68, including tax. Today, 10/25/2010, at the same Midas as always BAR No. AG240722, I had the muffler replaced under warranty. The tailpipe cost $62.39 and the one-hour labor was $88.96! The total bill was $156.50, including tax. The failure to the tailpipe was where the tailpipe was welded to the hanger bracket. Had the weld not failed, the tailpipe wouldn't have even needed to be replaced as it was still in good condition.

My concern/complaint is how in the world did the cost jump over 300%? This is not right! I questioned the difference in cost between 2003 and 2010, and was given some excuse about non-incidental things. I understand this is a franchise, but come on, 300%? Labor went up over 400%! I immediately went to Sears a few miles away and got a quote for the same work (a brand new muffler and tail pipe, no warranty work involved) and it was $127.00. I think I will quit supporting Midas and will consider shopping around. I always felt Midas was doing right by the customer, but somewhere along the line, they've lost the edge of recognizing the value of a loyal/return customer and traded it for the big buck (or our AG's complaint against them have them rushing to make up the money lost in lawsuit/legal wrangling).

Maybe they're losing money on the warranty work? Well, they can keep their product and gouging the customer. I'm shopping around from now on because we have 4 other vehicles in the family. I'm not wasting my time with Midas. It's apparent they are no longer in the business of building a repeat customer base. I no longer feel loyal to their product. Obviously, it doesn't matter to them whether I purchase their product, or they'd try harder to keep the business, which at this rate is doomed to fail.

My complaint is mostly because I know Midas stiffed me. I went in to get my car checked because it was acting funny. They checked the car and informed me that it would be a $20 fee to check what was wrong with the car. After getting back with me, I was told that my alternator was bad and would need to be replaced. They gave me a high and ridiculous price in order to replace my alternator. Midas said it would be $429.37 to replace an alternator into a 1998 Ford Contour. Plus another $115.81 for labor.

I could not believe what I heard so I called a close friend who is also a mechanic (but lives about an hour away from me). When I told him what they were charging for the alternator, he was very surprised. So I paid my $20 fee, and when ended up having to get my car towed back to my house. When I came home, I did research on how much an alternator would be for a 1998 Ford Contour with a 4-121 2.0L Engine, and the highest price I found was $135.

I feel as if I wasted my time getting my car checked. I wasted $20 just to be told that my alternator was bad and not to mention the trouble of having my car towed back home.I am completely dissatisfied with Midas and do not recommend this place to anyone who wants to get a fair deal on getting their car fixed.

My complaint is mostly because I know Midas stiffed me. I went in to get my car checked because it was acting funny. They checked the car and informed me that it would be a $20 fee to check what was wrong with the car. After getting back with me, I was told that my alternator was bad and would need to be replaced. They gave me a high and ridiculous price in order to replace my alternator. Midas said it would be $429.37 to replace an alternator into a 1998 Ford Contour. Plus another $115.81 for labor.

I could not believe what I heard so I called a close friend who is also a mechanic (but lives about an hour away from me). When I told him what they were charging for the alternator, he was very surprised. So I paid my $20 fee, and when ended up having to get my car towed back to my house. When I came home, I did research on how much an alternator would be for a 1998 Ford Contour with a 4-121 2.0L Engine, and the highest price I found was $135.

I feel as if I wasted my time getting my car checked. I wasted $20 just to be told that my alternator was bad and not to mention the trouble of having my car towed back home. I am completely dissatisfied with Midas and do not recommend this place to anyone who wants to get a fair deal on getting their car fixed.

The manager of Midas, Blvd 26, N. Richland Hills, TX, charged me about $400.00 for EVAP detection pump and labor. The labor was $98.00 to install. Installation time was about 20 minutes. I actually timed him. The difference was for the part which was about $245.00, taxes, and some in-house fee. In addition, I paid $68.00 for diagnosis, which should have been applied as credit if he did the job.

Well, I called around and found out that the dealer that's a walking distance from his location sold the part for $149.00. Concerned, I contacted the manager why was he charging so much more for the part. He became very upset and was rude and hung up on me. He called in 5 minutes and apologized for his bad and rude behavior. I accepted his apology and decided to work with him. He told me to buy the part and he was going to install, but he did not want to give me my credit of $68.00 nor half of it.

He put in writing that he was going to give me my credit if he works on the car. I contacted his supervisor, believed to be the owner, and we both agreed that it was reasonable for me to have at least half of my credit back. If the engine light came back on, he was going to continue to work on it as he said because he was very confident of the diagnosis. When it was time for me to leave, he became very upset and asked me never to return. He was upset because I did not let him make all that profit from doing a small job on my car. He said he was going to call the police if I return to have my car fixed even if the engine light came back on. This was the worst auto customer service I have ever had. The public needs to be made aware of Midas' rip-off policies.

I took my VW golf in for an exhaust check up (and most likely a new exhaust system), as my check engine light was coming on and the car was experiencing rough idling. I thought just running it up to Midas would be quick and easy. It was far from either. $2000 later, three times of hearing, "You're all ready to go sir! ", and now contemplating returning my car yet again as the check engine light is on, for the fourth time! (this will be the fourth time returning my car to them)...I'm at my wits end.

I will never recommend Midas to anyone. My friends and family are still wondering why I'm continuing to return the car. Simple. I want Midas accountable for fixing what they've promised me has been fixed three times already. I've already exceeded the cost of what bluebook of the car is. I am taking today to write reviews for this Midas location via my Blog, Facebook, Twitter, BBB, various automotive forums, and both Google and yahoo reviews. I truly expected a simple, hassle free process, this was not by far. I also recommend if a service location doesn't know how to work on German autos, they tell their customers they don't know how to work on German autos.

September of 2010, my girlfriend had her recently purchased 1994 Toyota Tercel brought into Midas for a full inspection, meaning everything. Her words to Midas were "Check everything." They changed her catalytic converter, flex pipe, and did an oil change. (Now keep in mind the oil change, because the oil filter is directly next to the radiator in this car.) A week later, she is driving down the highway and the car dies out. We had the car towed back to my house where I diagnosed it had a blown radiator due to the looks of it, plus coolant was leaking. I called Midas and talked to the manager whose name is Carlos. I asked how they did not catch this defect.

His response was, "My mechanics are only human." My jaw dropped. I asked him, "So why did she pay you if you didn't do what was asked? The only thing your mechanic said he could not check were the brakes because you didn't have a locking lug nut key. So how did you miss the radiator? You guys did an oil change, the oil filter is only 4 inches from the radiator, how did you miss it? Who is the mechanic, Hellen Keller?" He responded back with, "Maybe if people took better care of their cars, this wouldn't happen." He offered absolutely no help whatsoever. I called the customer service department three times to figure out what was going on, and still have not heard back. It has been about 3 weeks, and I was originally informed I would receive a phone call back within a week.

I highly recommend not going to any Midas location. If they hire people that speak to customers the way Carlos did to me, I can only imagine who they have working in other locations.

I went to Midas to get my brake replaced and was given an estimate. I was told to come back after a couple of hours to pick to up the car. I went back a couple of hours and next thing I know, the manager told us that there's a ton of repairs needed on the car. The guy took me back to the garage where they do the repair and I saw my car taken apart in the front area. I didn't like what I saw. I got scared that if I didn't okay the things that they told me needed done, that my car won't work.

I know nothing about fixing cars, I trusted Midas that when I went there to get the brakes done, that would be it. The total charge ended up at $4,585.61. Please, if anyone can help me get reimbursed, I would really appreciate it. Thank you.

He told me it would be $120 for them to install my own break parts and then he said he could not install the parts due to my right break caliper needs to be replaced. I ordered the caliper and I bought my car in but before I bought it in to be serviced he said it will cost $220 to add fix my rotors, pads, calipers and break pin sensors. I asked that he put all my old parts back in the boxes and I told him before he started to make sure that they put the right break fluid in my Mercedes MLK 430.

I should not have to educate them to tell them what needs to be done and lied to. Also come to find out, he need to change the sensor on both sides. So my break lights are still on. I asked him was everything okay and was it set to go. He said if they park the car then every thing is okay. My lights are still on. Prior to this incident, they repaired my back breaks and did not tighten the lugs. This is not good customer service and they did not give my old break pads so I could inspect them. I would like if you would respond back via email please.

On August 19, 2010, I rented a truck from my employer and went to Midas in Jackson Michigan for an oil change and was advised that the rear end should have new fluid and seal. I took their advice because we were traveling cross country to California from Michigan. At approximate 40 miles from Las Vegas, the rear end gears made a loud squealing noise and locked up. We were stranded on the interstate in 118 degree heat while I called the Midas office in Jackson who informed me that until the truck is evaluated by Midas in Las Vegas, he is not sure it is their responsibility.

I called tow truck and was charged $600.00 to tow truck into Midas Las Vegas on Tropicana Ave. After inspection of the truck and rear end, the chief mechanic (Randy) and the Operations Corporate person Mr. ** both concluded that it was their responsibility and that Midas was liable for the repair and that they would take care of the problem.

We delayed our trip two (2) days waiting for the truck repair. On the second day of waiting, a person by the name of Robert ** from Michigan Midas called and stated that he was going to make sure that we can continue with our trip and rented us a U-Haul truck, and he stated that for anything else, I should call their insurance company Harleyville and speak with Mr. Bruce **. We were also, informed from the Randy, Mr. ** and Mr. Robert that the replacement part would take one week to obtain.

We continued on our trip with the assurance and belief that what we were told by Mr. Robert, and Mr. ** would be true. While returning back on Monday in Nebraska, I received a call from Mr. ** stating that they had repaired the truck and it was ready for me to pick up. Upon arrival back home, I called the Harleyville insurance company and spoke with Mr. Bruce **. After answering multiple questions, he stated that when he spoke with the Jackson Michigan Midas, they told him that there was no leak when I drove off with the truck and that he is denying my claim for the reimbursement of money spent, vacation interruption, missed work, etc.

On Saturday of 9/18/10, I took my Chevy to this place to fix a stalling problem. They did a diagnostic test and they came up with some needed repairs. I contacted Midas and took the car on Monday. They said they needed some time so I left the car for one day and a second until Friday (5 days) and still they were not able to fix it. In the afternoon of 9/24/10, Jesse called me and said they might have found the problem, but it is an 80% chance that they could fix it and going to cost me around $500. I said, "No. I gave you enough time and you were not able to fix it and I do not want to spend more money". I asked them if they could return my money because they could not fix it from the beginning, Jesse said it's not going to happen. I went back and took my car. I have paid $317 and $106 for renting a car while my car was in the shop and I did not get any job done. I had to take my car to another shop and pay another amount to fix the same problem that Midas failed to perform. I need my total amount back and the amount of $106 renting a car.

Brake job performed and was approved by wife. After she told me how much was billed, I said wow let's see the invoice. All costs were within reason with the discounts provided, however the rotors that were replace had no discount an was billed at a rate of "estimate" 329% markup of my cost from and local supply house and 184% over competitors shop rate. Jimmy was contacted and his response was "sorry, price was discussed prior to repair and my mechanics have to pay for their tools from the Snap-on truck!". Midas International was informed and says nothing can be done and should price compare next time. Midas noted they contacted Jimmy and his reply to them was he is competitive for the area.

The only explanation for these stripped bolts was that the Midas 'mechanic' doesn't know how to take a tire off and stripped them himself. Because the bolt was already broken, I had no choice but to wait for them to fix it.

Requested a brake job for an Audi TT using OEM parts. Upon completion, brakes squeaked. Returned to the shop and was advised the brakes 'glazed' and it would wear off and squeaking would stop. Didn't stop. Returned to the shop and they 'sanded' the brakes and said the squeaking would stop. Didn't stop. In fact, the squeaking was louder, longer and more frequent. On both occasions, I inquired if OEM brakes had been installed on the car since the bill that was provided to me did not indicate any part numbers for the brakes.

Both times I was told that the brakes were OEM parts. Since it was obvious that this shop was not going to correct the problem, I had the brakes replaced with true OEM parts (purchased by me from the dealer). Upon removal of the brakes installed by Midas, there was no indication that the brakes were OEM. I still have the brakes, in case there is resolution that can be obtained from Midas for the purchase of the new brakes that I had installed. Thank you for your time.

I bought 4 tires from Midas on Rodney Parham. All my tires have had to be replaced with new ones except 1 and that 1 I have to put air in it. The people at Midas told me the guy who sold me the tires no longer works there and I should've brought the tires back. How in the world can I bring them back all over the road? They tried to tell me it was my alinement, but they are the ones who did the alinement. So what do I do? I have no tires and it hasn't been that long since I bought these tires. I'm a single mom with 2 teenage boys and I need to get around and also work.

This isn't good business at all. My car is a 2000 4dr ford explorer. I would really be thankful if someone could help and stop sending me on a run around. Because the tires I purchased could've been bought back unless I were to run across the freeway or play d ball with traffic. I was already shaking up that the tires went out. I only have 1 tire left and it has to be aired up from time to time. They keep saying sorry about that. What good is that when I have no tires but I just bought some.

They charged me $1,700 for struts, shocks and mounts on my 2001 Nissan Sentra. Being suspicious, I checked with a few other Midas stores and they quoted me $1,100 for the same work/parts. I have been trying for five days to get a hold of the owner, but he will not call me back.

I have a previous debt that I have desperately been trying pay off, so this is a major setback. I also have no savings, and there is a threat of layoffs in my department at work in the next six months. I explained my financial situation to Eddie, and I did not feel one bit of compassion from the man. He proceeded to charge me an obscene amount of money.

I purchased brakes and warranty came to have work done, was given huge service bill, then offered to repair for more reasonable cost, not informing me that I would still hear the noise I originally came in to repair. I came back weeks later reported noise and manager told me I elected to only have brakes done and needed to get rotors as well. Well, I am not a mechanic so I thought the original work would take care of my problem. I felt like I was deceived about this new information and taken advantage of. Brakes still making noise until next repair. Not by Midas! When will companies realize that customer satisfaction is key to a successful business. Not overcharging and deceiving clients.

Monday came and about 4:00, we hadn't heard anything so I called to see if the car was done. Troy said it was not. The technician that worked on her car wasn't in that day and he would be in tomorrow which was Tuesday. I told him that she had to have her car by Tuesday afternoon. He assured me that it would be done.

So on Tuesday, I called at 12:00 and again, Troy said that the car wasn't done. He had to order the coils and they weren't in stock and someone had to go to the warehouse and get the part. Then a few minutes later, Troy called and said that he couldn't get the key to work and I asked what he meant. He said that the key we left wasn't working. So I had to go to Midas and bring another key with me to see what was going on. It turns out they either lost or gave my daughter's car key to someone else.

I asked them how this could have happened. They accused me of not giving them the right key. I told them to watch the surveillance video and see what key I gave them. They said that would be a problem, I'm sure it's a problem because they know what they did with the keys or the video camera doesn't work. They told me they where not going to do anything about her missing keys. Troy told me that was the key that I gave them and it was my problem.

On July 2, I called the **** number to complain and find out what they were going to do. They gave me a claim number and said with the holiday coming up, it would take a couple of extra days for someone to call me. Three weeks later, and very many phone calls to 1866 number, David **** called me back. He said that he was there the day my daughter dropped off her car and he had seen the keys she dropped off. It was the one that they where trying to use. I explained to him that her dad and I were both there and that was not the key that she gave them.

Then he tried to tell me that we weren't there and I said look at the video because we were there and he wasn't because the only person behind the counter that day was Troy. Needless to say, they are refusing to do anything about her lost key. I have been going to repair shops for over 30 years and no one has ever lost car keys before.

My AC was not working and Rick was going to charge me $400 to fix. I went somewhere else and what Rick had told me with my car was wrong. He charged me $39.99 to check it out. The other place fixed it for $115.00 and nothing that Rick said was wrong with the car was right. I want my money back. He said my car was smoking and was overfilled with Freon and excessive oil dye. I have the papers to show you. I save $250.00 by not letting him do it. Cars can not have excess Freon because they have regulators. My car has never smoked.

I have a Midas Muffler lifetime warranty. My muffler needed replacing so on 11 June 10, I visited the store above. They removed my old muffler and installed a muffler less than half the size of the original. I drove the car for a day but the noise was so loud we could not hear ourselves talking. I returned to the store and told them the problem. They said they would put the correct muffler on the car to solve the problem. Apparently, they then changed their mind and told me they would add something called a "resignator" (probably spelled wrong) and that would stop the noise.

It did stop some of the noise but is still louder in the car compared to my original muffler. A new problem that this has caused is a lot of vibration which is also very loud. Why couldn't the correct muffler be installed in the first place? No physical damage that I am aware of at this time unless the vibration causes some thing. I am not a happy camper and I want the correct muffler installed. I would prefer to go to Reno store to get this done assuming [they] approve. Carson City store has already tried twice.

On 07/03/2010, I decided to get an oil change as I was going out of town for the 4th of July weekend. I took my vehicle to Midas as I had a coupon. They performed the work and told me I needed an air filter which they didn't have in stock. So I contacted Schucks and they asked me if it were a round or square filter. I went outside and opened the hood. Immediately, I noticed there was a rather large part missing but I have no idea what to call it.

They were closed. the kind man at Schucks looked at it and told me it was probably a cover of some sort and that it would be okay to drive. So I went to the shop on Tuesday and they told me there is no missing part. Everything is there. The man who worked on my truck was on vacation. So I stopped there today (Tuesday the 13th) and asked if she found my part. "There is no missing part" she says. "So basically you're saying I'm hallucinating," I said. Listen to this, "I think you are confused" is her reply (completely condescending).

I asked, "Did you speak to the man who worked on my vehicle?" "No, because he is not in until tomorrow. blah blah blah." She is treating me like this without even asking the mechanic. Not only do I have the stress of wondering what driving without that part might do to my engine but dealing with a person who is treating me like I am crazy and she doesn't know if that part was there. She doesn't have all the facts until she speaks to that mechanic. Her customer service skills are horrible. I will never go there again.

I am writing to complain about the Midas Muffler shop at Littleton, CO. My wife and I have spent thousands of dollars in repairs at this shop over the past two years. Most recently, I had this Midas shop replace the L and R lower control arms on our 1999 Chrysler 300M on May 28, 2010. On July 2, 2010, I noticed an increasingly louder rubbing/grinding sound through the day coming from the front wheels (I travel out of the country/town a lot and consequently do not drive this car very much).

It sounded like the wheel bearings were going out to me, but I brought the car into this Midas shop for them to diagnose the problem. They replied that the bearings on both front wheels were solid. Although they acknowledged that the bearings could be the problem, they thought the sound was coming from the transmission, which they couldn't repair. Since it was a Saturday and the nearest transmission replace wasn't open, I decided to take the car to a second repair shop for another opinion.

After looking at the car, the second repair shop called me back with a question "Have you had any work done on this car lately?". I said yes, that the lower control arms had been replaced in addition to having the same repair shop (Midas) check out the current problem just the day before. This second repair shop then stated that the reason they were asking is that the lug nuts on the L front wheel were so loose that they could tighten them with their fingers! They said that I was very lucky that the wheel didn't fall off! I obviously was very upset with this life-threatening situation that the Midas shop put me into, both for creating the problem in the first place as well as misdiagnosing the loose lug nut problem (that they apparently caused).

Therefore, I immediately went over to the Midas shop to get the manager Tim's point of view. Although Tim apologized, he also accused the other repair shop of lying to us about the loose lug nuts by asking if we actually saw that the lug nuts were loose. Tim vouched for the work of his mechanic 100% and said that he himself checked that both front wheels were tight. Although this is admirable that Tim is supporting his employees, in this case, it only made me less confident in the work of this Midas shop and, more importantly, reflects a lack of integrity of the manager.

In conclusion, the grinding sound from the front end of the Chrysler 300M completely went away after the second repair shop diagnosed and corrected the loose lug nut problem (free of charge). Since the car had not been worked on by myself or any other repair shop since May 28th, it is clear that the Midas Muffler shop Littleton, CO caused the problem. The manager Tim accused the other repair shop of lying and also accused us of lack of due diligence (by not checking to make sure that the lug nuts were actually loose when the car was in the second repair shop).

This was a very lame accusation on Tim's part since it was very obvious to me, the driver, that the car was problem-free following the second repair shop's tightening of the lug nuts. The bottom line? We will never patronize this Midas repair shop again. Furthermore, my wife and I will be sure not to recommend this shop to any friends or acquaintances. It certainly has soured our interest in patronizing any other Midas shops as well.

On 10-12-2009, I spent $441.72 having Midas re-do the brakes on my '03 Explorer. It was winter here in Kansas so I did not realize my brakes were making an awful squealing noise, like it is metal rubbing on metal. Then on March 3, 2010, I made an app. and took it back. They worked on it for several hours and told me it was fixed. Again, I don't have my windows down, then I realize it is still making this noise. I took it back on June 27, 2010, they worked on it for an hour. They told me again it was the best it could be. I explained to a different man who was working, not D.Nixon. He said since these were not factory brakes, they will make a noise. I told him I didn't expect to have a $400.00 brake job and they squeal like this. He said they put the best brakes on they had, and they couldn't do anymore than they have done.

To my knowledge all they did was sand down a little rust and spray something on the pads. Then the next day, as I was driving through McDonald's, it was making this horrible noise again. I know my warranty was over but I still think back in March, they should of replaced the pads then. I just don't think I should of spent $440.00 for something that is worse now than it was, and I shouldn't have to listen to this awful noise when pulling up to a stoplight or anytime I come to a stop.

I have a Toyota Sienna XLE 2000 Van. It has about 95000 miles on it and I never has any complaint. Went to Midas for brakes check. I was advised replacement of Front rotors and calipers and did not find any problem with rear brakes. I asked for a recheck on one of the rear cylinders and was informed that one has a minor leak. I asked them for new fron rotors and calipers and relace rear cylinders. The work was completed and I took delivery of the van on 28 June 2010 at about 6 PM. Next day (29 June 2010) morning I was driving to Chicago at about 65 MPH (cruise control) the tire light on the dash lit up and a strange sound and strong vibration was felt on the stearing wheal after driving for about 30-40 mintes. My adult children were passengers and they said that the whole car was vibrating for quite some time (we thought that the road was bad). I slowed down the car to abbout 55 MPH, the vibration was less but continued for some more time after that the travel was slow due to traffic and we had to park the car (the caution tire light was on till we stopped the car).

During our return we must have driven at 65MPH for about 30-40 minutes smoothly, then again the tirel light on the dash board lit and the strong vibration started again, we slowed the car and the vibration continued slowly till we reached home. I dropped off my kids and went straight to MIDAS to report the problem.

FYI, I had paid about $800 for the brake work to MIDAS and got this problem

I bring my van to oil change in June 17. I was recommended to change cabin filter. I said OK. But when I go home, my husband told me that midas had changed the cabin oil filter in Mar 30 which was less than 3000 miles of usage. I was quite unhappy. Either the last time, someone did not change it, or this time, I was cheated.

I took my car to Midas for an oil change. When the technician got in my car he came back in to ask me if my car was stopping and starting. I said no. He wanted to show me what it was doing so I got in the passenger side. The car was stopping and starting like it was not getting gas. I told him the car was not doing that on the way to Midas. He told me it would be $100 to check this out. I told him to forget that and the oil change. When I got in my car it was absolutely fine, no stopping and starting. I have filed a complaint directly with Midas.

I took my 2001 Dodge Ram Pick up on Sat May 22nd. I thought I needed just pads and rotors. My quote was $817. I received a phone call saying the problem was much worse. I needed rotors, pads, calipers. Steve told me the total price was going to to be $1479.35, I said go ahead. I picked my truck up later that day. 2 days later, leaving my place of work I depressed the brake pedal and it went to the floor. I called Steve and said " I am on the way in, I have a problem." I dropped my truck off and Steve took a look at it.

The conclusion was my brake line ruptured. He charged ANOTHER $265 and change to get it fixed after I just paid almost $1500 two days prior. Shouldn't he had noticed that the line was going bad?? I am newly divorced and just can not afford this extra cost. Can something be done about this?????? Please call me ASAP!!!!

What should I do now; I'm stuck without a car.

I called and asked for a price for a front brake job and was given the price of $119.00 for pads and labor. The price ended up being $203.63 when I picked it up. They said the extra was to turn the rotors. Why didn't they tell me that it had to be done with every brake job before they did the work? I had gotten a price from the dealer I purchased the car from and they said the rotors were okay and the brake pads would cost $189.00. That was the reason I went to Midas but now realize they are crooks too. And I will relate the message to all my friends to beware of Midas.

Midas Service,(in Highland Park, IL. 60035, our home town Midas) changed the oil in my daughter's Nissan Altima on 03-19-10. My daughter brought her car home, and parked it after the change. The entire family left the very next day, and was gone for eight days, as we were in California. The car was untouched at home, for eight days. The day after we returned, Carly drove over to a friend's house, also in Highland Park, perhaps a ten minute drive.

She and my wife noticed a large puddle of fresh oil on our parking pad, as she left for her friends. Late that evening, my daughter called, telling me her car would not start. I drove over, and found that the oil had drained from the engine, and the oil-pan, and the bolt that sits in the oil pan, were absent. I believe 100% the screw was seated improperly by the Midas employee. This allowed a heavy leakage. When the car was driven again (after our vacation), the nut must have worked itself out, and there is evidence of oil leakage on the road from my home, to Carly's friends.

I'd like to point out here, that the assistant manager at the guilty Midas shop, shared with me, "I'm actually ashamed to work here. If I were the manager, I'd have handled this completely differently". This man clearly has an excellent sense of customer service, and honest business character. Not so for Frank (manager), and James (owner). James, the owner, refused to speak with me.

The store manager (Frank) told me Midas would look into the matter. After a week (the car having been towed to a local service station), I received a call from a Midas agent, Trinity, claiming Midas can see no responsibility for the oil drainage. That is virtually impossible! I'm 100% righteously indignant that Midas is not only responsible for negligence, but there is no question about their failure to seal the oil pan, after the oil change. A hometown service dealer that ruins a teen's car (and obviously so), makes the very poor choice of refusing to accept obvious responsibility, and throwing their reputation in the gutter.

I strongly encourage anyone who might be in this area, to take the smarmy situation into consideration, before doing business with this greedy and unsafe organization. If this has happened to you, and I know this does happen now and then, call the manager, Frank, and tell him (or the owner, James), how unsettling it is to hear of such sloppy work, and lack of responsibility! It could have been your daughter or son, who lost a car to their negligence. My apologies to the reader for redundancies, however I asked my daughter to explain the situation in her own words.

Because the oil pan was never "plugged", the car was drained of oil, and the engine seized. A new engine will cost approximately $3,000, that, or buy a "new" used car for my daughter. My web site is: **.

First of all, I am customer with stick to one place. I started Midas three years ago and the only one time I visited a different place since getting oil changed was less important to Midas even you're a regular customer. Last year, before the winter, when I visited to get oil changed, they have informed me that I better get my tires changed since it is not winter ready.

The cost was close to $700 that they estimated. So I went to Goodyear to have my vehicle checked. I asked them to check my tires if I need to change this year. In addition to run road test and thread check, they informed me that I don't need to worry until this year but I need to have it checked again in November. I noticed that when people come to Midas to get oil changed, they always have additional work recommended. I was happy since I thought Midas cares about the cars and its owners, but that does not seem to be the issue

During my last visit to Midas, I almost thought about buying a new car since their diagnosis. I get my oil changed on a Saturday, then, on Monday, my neighbor told me that a noise was coming from the rear end of the car, so I thought to take the car to Midas. I visited Midas and told them that there was a noise coming from my car and I want them to check what it is. They explained that the muffler needs to be replaced. I told them that I got another expert advise and they informed me that my tires are in good condition that's why I declined.

Anyway, when I came to the counter, I asked for them to print an estimate but he implied me that he will give me a better deal and price when I am ready to do it. These two jobs (struts and muffler) cost me almost $3,000.00. I was so sick to myself until I got couple of auto shops to take a look at the situation. They all said that I don't need to change the struts and a muffler job will cost less than $100 if I take it to a muffler shop.

What do you know? There are auto shops who give advise like that. I went to auto muffler shop and it cost me $55 to get it fixed. I remembered another isolated incident last November regarding my car battery. It was a little cranking when I tried to start the car, but it started anyway. Midas informed me that the battery was no good; I have to install a new battery right away. I listened to them and it cost me $189 (which cost $95.00 at most to other places when I checked later).

Well, I want to share this information as well. I am going to inform all the customers I know to avoid Markham Midas (Kennedy and Hwy 7). This shop does nothing but to go after innocent customers. Please do something about that.

I took my truck to have a maintenance done, oil change and spark plugs and also the transmission flush. When I took my truck, nothing was wrong with it. The truck was running good and I didn't had any problem with my truck. When I left, my truck about five hours later, they told me that they had to replace the valve cover gasket and the engine performance intake man gasket.

At the beginning, they said that the work that I took my truck to be done was going to be about $430 and when they called me back, they said that it was going to be $950.26. So I told them to do the work for me. They told me it was cheaper if I did my work at that time because if I went back another day to have the work done, it was going to be more than $1000 and probably I was going to have to do the tune up, spark plugs and all the work that it was done already, so I told them to do it at that time.

But when I took my truck home, the following days my truck was turning off all the time. At the beginning, I thought that it was because of what was done but it kept doing it more often so I went to Midas again. So they can told me why. It was going this on Thursday the following week that they did the work and the person that was there said to bring it another day because they didn't have time to look at it.

So I waited until the following Saturday because that's when the guy that I talk to was working. So I took my truck to him and he said he was going to look at it. I waited for about two hours and they said that the truck was fine so I thought it was fine. But the following days, it was worst. My truck was turning off on every light or stop and I called them again and they said to take my truck again on Tuesday the following week and they asked me to leave it there that they were going to check the truck and they will call me when it was ready. So about 5 pm, they called me and they said that they had to keep the truck overnight so they can keep checking them.

The following day, they returned my truck to me about 5 pm and they told me that there was nothing wrong with it. They said that they were trying my truck and nothing happened to them, that the truck never turned off on them but they thought that maybe it was the cam position sensor and the crank position sensor. But they were not able to change it for me because the truck never die on them and if I wanted to change that I need it to pay and for each thing I had to pay about $400. So it was going to be about $800 and up but if the truck continued like that to take it back if the check engine light turns on. When I checked my truck, all my gas was gone. I had almost full tank. Well, I took my truck it looks like it runs okay but after a couple of days, it starts doing the same. But now I was running on a 40 miles and the truck completely turned off and I almost crashed.

I called them again and I explained to them what was going on with my truck, that it was doing the same thing they told me that they can not do nothing about it unless the engine light turns on or if they try the truck and the truck and dies on them they where able to change that as a courtesy. I told them if there was anything that I can do and they said I can have them to make the work for me but I had to pay for the complete work and that they didn't give me any discounts or nothing that the only discounts they have was the ones online that is only $30. This is the only transportation that I rely on and I have my truck park outside because at this time I don't have the money to do it.

I took my daughter's car for brake check and was told it needed brakes, front and back. My dad offered to pay his Automobile Club certified mechanic to replace the brakes. After checking the brakes, they reported the front brakes were in "great" condition, near new. Midas attempted to scam us into replacing front brake system that was in a perfectly good condition.

I brought a car in for reinsertion after it was failed a few days prior. As part of NYS law I was allowed to do the work myself and fix the problems that caused the vehicle to fail inspection. The car was brought into their shop at 2:00 pm and they started the inspection. After an hour and a half the owner of the shop, Mike, came out and stated that he doesn't have the time to inspect the car and we would have to wait until 5 pm, noting that the car was still on the lift in their bay.

When I asked why the owner Mike stated he did not have time at this moment, he then became very rude to me when I asked why. He then ripped his business card out of my hand, and said if I don't like it tough and he would take the car down off the lift so we can leave when he felt like it and I didn't have a choice in the matter. The owner of this establishment is very rude and irate to not just me as a customer but to other customers in his store as well. This owner Mike started giving me a problem as soon as I stated the work that needed to be done to pass inspection was done by me.

I came to the Midas located on Ogontz Ave to have my oil changed for the special, that had been advertised $19.99. Because of the make and model of the car, it was additional. The manager Bill suggested that I purchase the high mileage oil, since my car has 83705 miles. The car was used over the weekend. On 3/14, there was an odor while driving. I thought maybe there was oil burning off of from spillage. The car cut off twice. On 3/15/10, about 10:00 p.m., leaving Center City, the car cut off twice and the oil light came on and the car kept cutting off. As I was dropping a family member off to their home, the car began to make a weird nose. The car would not stay on. I had to phone for transportation to my home. On 3/16/10, I checked the oil level, it was very low.

I called the Midas at Ogontz Ave, where the car was serviced and spoke with a customer service representative. I explained the situation, left a message and contact number. He suggested that I have the car towed to the Midas Shop, located at 8141 Ogontz Ave. I asked him to have the car towed on the expense of the company, since I had recently paid for oil change services. He said that it could not be done. I asked if I would be reimbursed when I arrived with the vehicle. No, was the response. "I do not know if it is our fault" was the response. Sir, there is no oil in the car. It smells as if something was burning. "I am not going to pay for a tow.

We do not have a towing service. " What about your customer service policy? I asked. You tow it, we will look at it. I became upset which is not good for my health. I called back on 3/22 or 3/23. He was busy. The customer service representative took my name and number and asked what the call was in reference too. I explained the situation. He has not returned my call as of 3/31/10. On 3/31/10, I phoned and spoke with another representative. I explained my concerns with the car and company. He asked to be able to speak with Bill.

He suggested not to and drive the car or put any oil in it. He informed me to wait for Bill's call by 8:30 AM on 4/1/2010. At that time the topic of towing and problem solving would take place. I explained that I have had to utilize public transportation for errands and work. It has been very annoying for me to be at the mercy of others to assist me, to my home in suburban Pa. My vehicle has been sitting in front of a relative's door since 3/15/2010.

This neglectful incident has caused me financial and physical strains. I am not sleeping due to worry. I have not been able to attend Bible Study in the evening. It has made it difficult to get to Suburban Pa. where I live. My occupation requires me to travel to 30 different homes weekly. I have had to be exposed to the elements on public transportation which has escalated into a cold and financial strain.The car sounds weak when the remote is used, the engine light is on, there is a burning odor when the vehicle was being driven (metal). I am insulted; the initial customer service policy was not what I expected and my vehicle is not home. It has been parked in Philadelphia in front of a relative's door.

I came to the Midas located on Ogontz Ave to have my oil changed for the special that had been advertised $19.99. Because of the make and model of the car, it was additional. The manager Bill suggested that I purchase the high mileage oil, since my car has 83,705 miles. The car was used over the weekend. On 3/14 there was an odor while driving. I thought maybe there was oil burning off of from spillage. The car cut off twice. On 3/15/10 about 10:00 p.m. Leaving center city the car cut off twice and the oil light came on and the car kept cutting off. As I was dropping a family member off to their home, the car began to make a weird nose. The care would not stay on.

I had to phone for transportation to my home. On 3/16/10, I checked the oil level it was very low. I called the Midas at Ogontz Ave, where the car was serviced and spoke with a customer service representative. I explained the situation, left a message and contact number. He suggested that I have the car towed to the Midas Shop, located at 8141 Ogontz Ave. I asked him to have the car towed on the expense of the company, since I had recently paid for oil change services. He said that it could not be done. I asked if I would be reimbursed when I arrived with the vehicle. No, was the response. "I do not know if it is our fault" was the response. Sir, there is no oil in the car. It smells as if something was burning. "I am not going to pay for a tow. We do not have a towing service. " What about your customer service policy? I asked. You tow it, we will look at it. I became upset which is not good for my health.

I called back on 3/22 or 3/23. He was busy. The customer service representative took my name and number and asked what the call was in reference too. I explained the situation. He has not returned my call as of 3/31/10. On 3/31/10, I phoned and spoke with another representative. I explained my concerns with the car and company. He asked to be able to speak with Bill. He suggested not to and drive the car or put any oil in it. He informed me to wait for Bill's call by 8:30 AM on 4/1/2010.

At that time, the topic of towing and problem solving would take place. I explained that I have had to utilize public transportation for errands and work. It has been very annoying for me to be at the mercy of others, to assist me to my home in suburban Pa. My vehicle has been sitting in front of a relative's door since 3/15/2010.

I went to Midas Muffler to have work done on my 1964 Cadillac. The work was done. I picked the car up late, but was not satisfied. I took the car back to them for the second time. They did the work over. I am still not satisfied, so I took my car to another shop, and the work was done over to my satisfaction. I spoke with Albert, the general manager, and he assured me that Midas would compensate me, only to find out three weeks that later they have no intention of resolving this matter. If this matter cannot be resolved, I will contact the Better Business Bureau, and take this matter to court.

I paid almost $400 for a brake job which included brake shoes on front and rear. Today after 3700 miles, I had to replace the front wheel brakes and the back ones will need replacing shortly. In my opinion, the brake shoes were never replaced and I was ripped off by this Midas dealer.

cylinder was bad and would cost us another $200.00 for the job.

I scraped up the money and he had the work done. He brought the car home and then went to the store with it. On the way back he had to make a sudden stop and he ended up hitting someone in the rear to avoid hitting a mother crossing the street. He called me when it happened and I told him to take it back. Midas again bled the brake system and the told him there was a blockage to the proportioning valve that needed to be replaced and it was $200.

We then took the car for a second opinion to Just Brakes 3 doors down and come to find out the master cylinder was not properly bench bled before going on the car. We paid them $40.00 to do that and then we had brakes and they told us parts were missing on the left rear brake and they did a temporary fix and ordered the parts. My husband brought the car home. The next day I took the car shopping. When I got to the store my left rear wheel was smoking and the center was too hot to touch. It was so hot it melted the plastic hubcap to the wheel.

I had to wait for an hour and I had no money to tow it home, so I drove it slowly home. I had my husband go to Just Brakes again to check that out. Come to find out the fix didn't hold and I needed $600.00 more of work on the rear brakes. The problem: both brake pads and drums were gone, not useable, and the wheel bearing on the left side was shot, which means new races and bearings. We called Neil of Midas, who referred us to his district manager. We got a call but my husband was asleep and when he woke up he called him back.

The receptionist answered and told my husband that the district manager was out and she would give him the message. We have not heard from them. This all happened in the last 2 weeks. It's an accident that could have been avoided and my job as assistant manager is at risk. I need a car to do my job and having only one car that's all we can afford. I'm the only one working and live from paycheck to paycheck.

My Honda needed a muffler repair that was completed on 7/16/09. The final price of repair was substantially higher than estimates I got from other Albany area Midas dealers. My son went to this dealer simply because this location was the closest to him. He assumed repair would be close to the estimates I obtained. I was shocked when I saw the final bill. I spoke with manager, Mark, that afternoon. I told him I disagree with the repair price. It was $80 above other estimates. He did not accept my reasoning.

He hid behind the veil of each Midas repair can mark prices up at their will. He blew me off spouting gibberish. I investigated. These facts were presented verbally to Mark on two occasions over one month. In the last conversation, he stated that if a refund is to be issued, the owner Kent S. needs to authorize it. No monies were refunded.

Local Midas repair centers confirmed that there are two ways of repairing a 1999 Honda Civic muffler. I cite prices I canvassed from three other local Albany Midas centers. Choice number 1: 1999 Honda Civic 4-door has a Midas muffler with the exhaust pipe welded/attached for $129 (part # 241224). They charged $153.95. Choice number 2: the same repair may be accomplished by using muffler part # 152015 for $89 and an attachable exhaust pipe (part # 320275) for about $40. The price from repair was $49.95.

The total price of number 1 and totals of number 2 are about $129. This shyster billed for the complete unit 241224 (#1) that has the exhaust pipe as an integral part of the muffler assembly and the exhaust pipe from number 2. He fraudulently billed for a product that was never installed. He also price gouged me by selling products that are not competitively priced for this region. Refund was obtained by taking owner to small claims court. I showed up. He did not even bother. On the refund check he mocked me by writing, "Refund for cheap customer." He was wrong with no remorse. Shame on him. This Midas repair center committed fraud by billing for uninstalled part. It also marks up products more than 20% from similar Midas franchises in this area. Settlement of claim required small claims court. The owner, Mr. Kent S., is arrogant and without remorse. I would avoid this repair center at all cost.

When I took my 2004 Honda Accord in for the first time, I wanted my brakes checked and if the brake shoe needed to be changed. My car was driving fine, before I came in on 10/22/07. Midas did a brake inspection on the car, they just drove around the shop two times and said my car was shaking at 60 MPH on UP. I had to repair the brake and the brake rotor and pick up my car the next day. I noticed my car wasn't driving right away. I called Midas, they had me bring my car back in and two times more they could not fix my car. Midas charged me $441.62, but didn't fix my car.

I had taken my 2002 Chevy Impala in for a free diagnostic test, because it had no power on take off, and had an exhaust leak. When the manager, I don't know his name, came in from the garage, he asked me how long the gas gauge had not been working. I told him for a couple of months, and I needed to get that fixed soon also. He told me that the test are pointing to the fuel sending unit being bad. So he gave me a quote, which was way too high on parts, but reasonable on labor. So I went to a parts store, and got the fuel sending unit, and returned to Midas. They said they could do it in a bout three or so hours, and I said great, because I need the car to go to work tonight.

About five hours later, I called and asked about the car. The manager told me it would be ready in about 30 minutes. So I went into town to get the car. When I got there, the car was still on the lift, and didn't have the tank in it yet. So I sat down and watched them work on it from the sitting room. Two of the employees were lifting the fuel tank up to the car, and then they dropped it. The manager went out to the garage, and then came in to ask me to come look at the car. When I saw the gas tank, I could see that the fall broke the new fuel sending unit. They said they could get another one, but it will take a couple more hours, but could still get it done today. I went home and waited for a call.

About 5:00pm or so, the manager called and said it is ready for pick up. I went back into town to get the car. I paid for it and left. While I was driving down the road, I noticed that the gas gauge still did not work, and still had the lack of power problem. I went to the gas station to put in some gas. It had taken me over 5 minutes just to pump $ 2.30 of gas in the car. It just would not take it. So, I went back to Midas, and told them about it. The manager told the guys to pull it back onto the lift. They all were looking at it.

Then the manager came in, and told me that when they dropped the tank, a safety valve closed in the filler tube, and was not allowing fuel to get in, so they needed to take the fuel tank out again. This time, they needed the car overnight. I didn't get to go to work that night. The next afternoon, the manager called and said it was done, but the gas gauge still didn't work. At this time, I just went and got the car and left. It still didn't have any power.

Later that week I had taken the car to an AC mechanic, and found out that the problem was the catalytic converter. They changed it, and it had great power. Now the gas gauge, he told me that I need to change the wiring harness when you change the fuel sending unit, or the fuel gauge will not work, and the harness comes with the part. He also told me that if they dropped the tank, then it may never work right, and will keep sending codes, and it does. I have not gone back to Midas, because I don't feel I can get anywhere with those guys, and I'm sure they won't admit to not changing the wiring harness. So now, I need to pay someone to fix it again. I missed one night of work. My fuel gauge still does not work and I may need to replace the fuel tank.

We took my girlfriends 1988 Bronco 2 in for an oil change and tire rotation because of a special they were having. After the work was done, we started driving towards our next destination when we saw the front drivers side lug nuts shoot off the vehicle and the tire fell off. The vehicle was totaled and we were both injured and are having back issues for over a month now.

On Nov. 14, 2009, I took my 2003 Kia Sorento to Midas for an oil change. They advised me that my belts needed replacing and they replaced 3 Serpentine Belts. The next morning, I heard a "squealing noise" in my engine. I went back to Midas and was told that the noise was normal because I park in a garage and I should put a dehumidifier in my garage. I thought that was odd, but thought they are the mechanics. So I lived with the noise for a month or so. Took the vehicle back another two times and was told nothing was wrong.

I then decided to go for a second opinion. One belt that Midas installed was the incorrect size and the other was improperly installed. I had to have them replaced by another repairer. The squealing then stopped. I feel Midas performed faulty work and I should be refunded the amount I had to pay Midas for the belts and labor in the amount of $258.26.

I had my 2004 Mazda 6 towed to Midas in West Caldwell, NJ because it broke down while I was driving and it was not accelerating properly on January 27, 2010. I changed my spark plugs, three coil packs, oxygen sensor, and did a fuel injection cleaning for $1,000. I asked them specifically if there was an engine failure, Vinny said definitely not! I picked up the car on the evening of January 28, 2010, during which, Vinny, the manager, claimed the only issue was a ripped air intake causing a vacuum in the engine. He ordered me an intake which cost me $130 and said he will call me as soon as it arrives.

It was lacking acceleration, and was letting out a massive amount of smoke from the exhaust after I picked it up. I called Vinny and informed him; he said it was all due to ripped intake. Two days later, on February 3, 2010, the car broke down again. I towed it back to Midas, now claiming it is not only the air intake, but two catalytic convertors collapsed which will cost me $1,300. When I arrived to pick up my car the second time, Vinny had changed three catalytic convertors instead of two, this indicated to me that the original two did not fix the issue so he changed a third.

The car was left running this time, after paying another $1,300, the car shut off by itself. Vinny claimed that whatever the problem is, he would fix it for free. During the first week, he changed numerous sensors, but the car is still lacking acceleration and shakes severely. Vinny now claims that the engine needs to be replaced. I requested a $2,300 refund, which they will not provide.

He suggested that he can change the engine, sell my car for approximately $5,000, and then he will take $2,000 for the cost of the engine, and give me the rest. That would mean that I made $700 off the sale of my car? Vinny admitted on a phone conversation that the engine was bad from the first day I brought it to him but had difficulty determining that. A proper diagnostic on the car from the beginning would have determined that and I would not have paid $2,300. I am looking to get a full refund.

On 02/10/10, I took my 2007 Pontiac Grand Prix in to get the oil changed. After a full service check, the advisor returned to tell me I needed major work done: 1) brake flush, 2) front brake pads, 3) oil pan leak, 4) transmission flush, and 5) fuel injection cleaning. Since I treat my car as good as I do my body, I took it for a second opinion at a trustworthy service center only to be told that I didn't need any of these things. I was told my car was in excellent condition and had been very well cared for. Had I not sought the extra service check, I would have spent over $500.00 that I could not afford to spend at that time on unneeded repairs. I find it disgraceful that in these times of depression when I can barely feed my family and pay medical bills which are numerous, I was lied to and deceived.

Well my experience with this particular shop started in January 2009, I took my car to Midas (which I thought was a reputable shop), to get a heater core replaced. After putting in the part and paying for the service, I drove my car home (about 2 miles away). When I got to a gas station about a mile away, my car started to smoke really bad. After being informed by several people I needed to get it checked, I told them that I just came from Midas. Needless to say everyone laughed.

After taking the car back to Midas on Monday, I was told that I need new gaskets, head gaskets and pretty much a new engine. I was livid, I had no trouble with my engine prior to taking my car to Midas. I decide after talking to Gary and making a financial arrangement with him to pay another $350 to repair the car (which was a 1999 Ford Taurus with about 135,000 miles on it). This was February 2, 2009, I did not get my car back until August 6, 2009, yes six months later and several promises to take care of me and my car.

When I got to the shop they could not find the keys to my car! Good thing I had an extra set at home, which I had to go back and get. Upon asking Steve the manager at this shop for a bill he said "Don't worry about it, we will take care of you", then I left. I immediately drove to the gas station to fill up my car. After driving about 1 mile my car was running like a mack truck. I called the shop back to inform Steve, that there was a problem with the car. I was told that it was probably because of the car sitting for so long.

Okay, I'm not that familiar with cars so I said okay. Two days later I happened to check the fluids and there were no fluids in the car, oil, transmission fluid, or anti-freeze, which I bought and put in the car. I was called by Steve 3 days later and told to bring my car back so they could repair my side mirror which was broken. You have got to be kidding me! No way was he getting my car for another 6 months, so I said no. I was informed then that since I did not pay the bill I would be charged with a crime. What a joke! I never received a bill!

Subsequently I was told I had an arrest warrant for felony theft of my own car! I had to turn myself in and be marched thru the courthouse in downtown Cincinnati with handcuffs on me. Believe me this was no fun! I also had to hire an attorney at my expense and miss several days of work to fight this charge. Not to mention the emotional stress and anxiety this is taking on me. We had a trial on January 5, 2010 and they finally came up with a bill, printed the day before court January 4. I did win my case, but at a $10,000 price tag. My car is not repairable and was junked after this, I had to buy a new car, pay an attorney, miss work, get arrested, and fight them in court. Midas is just not worth dealing with. Be warned!

I had just bought a Saturn from a private owner. My husband looked at the car and advised me that I would need an oil change and a coolant flush. We were not familiar with the area, and the nearest service center we could find was Midas. We walked in and were unenthusiastically quoted a price. We agreed to the service and were given an estimate of 1 hour and a half for the work to be completed. We then continued to an Autozone to pick up a replacement oil filler cap that the car needed.

And hour and a half later, we returned to the Midas and were told that we would still be a few minutes for the repairs to be completed. As we waited, we were advised that the oil filler cap was missing. We told the service writer that we were aware of the issue and handed him the replacement we had just bought. He took it to the technician who replaced it. We were also advised of a hole in the muffler. We declined service on it. Ten or twenty minutes later, the car was pulled out and we drove off.

A week later, we decided to check the oil again during a fill up. There was only about a quart left in a 4 quart capacity engine. There was also no coolant in the filler tank. The car has a pressurized return tank, and this is where you fill the radiator for. As well as the cost of the additional coolant, we were also out the cost of 10 or 15 quarts of oil to replace what was eaten by a leaky valve cover gasket.

We were never advised of the leak during the service. My husband replaced the gasket and now the engine is having no problems. As well as the failure to inspect the engine thoroughly as they were supposed to, they also failed to inspect the rest of the car as they were supposed to. Over the course of a few weeks, we have come across various other problems that should have been seen easily by a trained technician even passively looking at the car.

I have had an oil leak, a small drop. I brought my car in to Midas to fix the leak. The man's name was Brian. He gave me a visual inspection, and did not clean up the oil underneath to see where the leak was coming from. He said that there was so much oil he couldn't tell where it was coming from but that he needed to replace the oil pan gasket, the transmission oil gasket, and the valve cover gaskets. I mentioned that I was a quart low. They began, and said I have one broken engine mount, and that since they had it up, they would not charge me labor, but just for 2 mounts, and might as well replace both mounts for the cost of the mounts only. They came to me again in the waiting area, and said that I would need a transmission flush for $200. I replied that, that is too much for me to pay $200 for a flush.

He then said that he would only charge me $69.50 then to add new oil (I wondered why it would be $200 for a flush, then they charge me $69.50 for the oil). Later, they came up to me, saying I would need an oil change. I said., I have a coupon, for a free oil change, from when I recently put brakes on this car there. They said that I should take the car and have it steam cleaned underneath, to clean off all of the oil, and drive it and bring it back, so they can see if it is still leaking. It is so oily they can't see. (I thought they were supposed to clean it off to see where the oil was coming from. They couldn't tell? ) Then they should have cleaned it up when finished, but did not. I was to have it steam cleaned. I said, "Are you sure I won't have any more leaking after all this money?" The bill was $1,088.38. He said, "Bring it back if it still leaks. We can see it when you have it steam cleaned."

The leak that I went in with was still leaking drops the following week. I took the car ni and told Jon, a white haired man, who usually deals with me on repairs, and he was off the day of Jan 16th, 2010 when this work was done. I told him my car is still leaking. He said, "Bring the car in on Friday, Jan 22, and I will put it up and have the oil cleaned off." (Why didn't they do this when they diagnosed it, and finished putting a valve cover gasket, a transmission oil gasket, and an oil pan gasket in) I was thinking. Then, after wiping it clean, Jonathan, the mgr., said that it was too oily to see, but now they can see after cleaning it up, that the rear main seal, and front transmission pump seal is leaking. It will cost $807.29 to fix now. I just had spent $1,088.38 to fix this leaking. They said that it would be fixed, but it was so oily that they could not see this.

I called the Midas main office at (650) 594-2695 and spoke with Ruth., and left a message for the district manager, Warren, to call me. I was unhappy that they did all this work to fix my leak, and the leak I went in to fix, is still leaking drops (small drops, not much). They want me to fix the rear main seal and front pump seal, labor costing $750, and parts costing 52.44, all because they overlooked this because they did not wipe clean to see where it was leaking. This is the leak that I thought would be fixed. They said if it keeps leaking bring it back in and they will fix it. I said, "It is leaking." Their reply was, "It was too oily to see where the leaking was coming from" (then they are just fixing all this stuff guessing? ).

I called Ruth at Midas, asking for dist. mgr, Warren, to call me. He did not call me. I called on Jan 25, left a message for him, the 26th, and left a message to call me, and the 27th and the 28th. He finally called on the 29th, and left a voice mail to me. I called him back within 15 min., and he was gone to lunch. I said, "Please have him call me." He did not until the following week on February 1. As I told him what happened and my feelings, he kept interrupting me and making excuses for everything. "It was so oily they couldn't see and the gaskets needed to be replaced."

I said that I had an oil leak, and that I went in, and they fixed 3 gaskets, totaling $1088.38, and I still have this same oil leak. I said to Warren, that I would like the rear main seal/front pump seal fixed. He said, "There is no way this is going to happen!" Then, he said he had to call Brian and ask him a question, and he would call me right back. He never did call me back. This was on Feb. 1st, and now it is Feb. 3rd and he still will not call me back.

I feel this is upselling me, and bait and switch operations going on here. I went in with a leak, and still have the same leak. I never had low transmission oil that is pink, dripping. My transmission reservoir has never been low. My engine oil was a quart low, and that is why I went in to fix the oil leak.

On a car trip to Western Virginia, my exhaust system suddenly began to make a noise which sounded like a hole in the muffler or one of the pipes. When I got back to town, I stopped in at my local Midas shop to get it repaired. They diagnosed the problem as a burned, melted air hose coming off the exhaust system, and had replaced it within a half an hour. Three days later, the same problem developed on the same highway in Western Virginia, so I returned to the Midas shop for an explanation and another repair. The manager looked at it and informed me this time that the burned out hose was due to the fact that my air pump was not working. He said he could replace it for $450.00 and to come back tomorrow for the installation.

I decided to get a second opinion and took the car to a trusted mechanic I had dealt with for years. He looked at the missing air hose and the repair slip from Midas. The slip stated that the replacement hose was non-standard, which was why it burned up. The correct hose, my mechanic explained, was a special hose designed to withstand high exhaust temperatures, and it came as a special kit. Furthermore, he said there was nothing wrong with my air pump, which he demonstrated by removing another hose connected to the air filter to let me feel the suction.

Why Midas let this happen I cannot explain. I've been a loyal customer for 35 years and they have not let me down until now. They should have told me from the beginning that the hose required a special replacement part. I could have come back the next day. Instead, they installed an inferior product. When I returned again they should have installed the correct hose, but rather they chose to lie about it and concoct a story that the reason the hose failed again was because my air pump wasn't working. Needless to say, I won't be returning to Midas for any repairs in the future. Thirty-five years down the drain, I say.

My husband is (was) a regular customer who received oil change from the above location.Today the manager was not happy when I presented a coupon we received in the mail. He told me I shouldn't have gotten that coupon because Midas stopped sending them a month ago. He told me though we've been regular customers, only doing an oil change is a waste of their time. The time it takes to do a cheap oil change could be spent on a customer with more serious car repairs.

I was very shocked to hear what he had to say. He said the coupons were to bring customers in to build relationships, not to be used all the time for one service only. As a manager, he should understand no matter what service is used, a customer who keeps coming back is a happy customer and a relationship has been built. He may like the same red pants advertised every month but he keeps coming. One day he may buy a white shirt to match; no matter what,he is a regular customer.

I told him that customer service is customer service no matter the service given. He told me yes and no! He was obviously not happy and I was very offended by his comments. If my husband and I choose to use Midas for Oil Changes only, that is our choice. Last I checked, a consumer can use goods and services of their choosing regardless of how many are offered, with or without a coupon. We will not visit this location again, I am sure black customers are disrespected just as I was today! This is something that happens a lot in the city. It's a sad reality. I told the manager thanks for letting me know how he felt and we will not use them for anything with or without a coupon. I would like for someone to call me regarding this, as I have already left a message on a voice mail. Thank you!

The complaint from August 21, 2009 has been resolved with Midas.

Over the last several years, I have taken my vehicle to Midas muffler to have repairs made--$505.00, $77.52, $143.74. My exhaust tail pipe has fallen off, and now, I have to pay $213.52 to have repairs again. I feel as though I am being taken advantage of. Prior to this incident, the resonator fell off, and I returned the vehicle and pipe assembly to shop in question. The repaired? Now it is falling apart again. I feel as though it's shabby workmanship. If a vehicle was behind me, it could have cause an accident.

I had brought my Montana van in to have the wipers looked at since they had locked into place and refused to move. Since the summer 09 we have had rain most of time. I needed this fixed. I left the van there. The owner himself was to be working on it. I picked it up, came home from a 2-hour drive via Highway 400 and the wipers stopped working. I was sounded by heavy traffic and couldn't see anything. Once I was able to move to the side of the road, I called my husband, crying. And he called the place.

My husband came and got me and we had the van brought back to the place. We picked it up the next day. This time I was on Highway 401 and again in the rain they failedthe repeat of the last time. My husband brought it back and this continued to happen over the whole summer. And of course wipers were the problem. The mechanic replaced every part: motor , wipers, springs, etc. When I left there the last time having every part replaced, the wipers again failed. This time the mechanic said a part broke and I need to replace it again. But since I just bought a brand new one and paid and it being less than 24 hours, I refused to pay again for a part they had put in, and it broke right away.

I don't mind paying for something to be done. I just don't want to keep paying over and over (in my case now 7 times) and still have the problem. The owner will not cover his guarantee for his parts, his service and will not return my calls.

This is very frustrating and I have no idea what to do now. Also during one of the times having my wipers repaired, I had paid for an oil change. This usually is done in Innisfil every month, but since my van was being repaired again I let them do it at Midas. After approximately a week my oil light refused to shut off. I brought it to the regular place and I bring it for an oil change. They said there was not enough oil and we had to put in 3 bottles of oil. How can they change my oil and not top it back up properly? I do not feel safe driving my family van anymore, with or without my kids inside. I'm afraid the wipers will again fail while I am on the highway. With the weather we have been having all summer, and now the snow for the winter, it is not safe for me to drive my van without wipers. Although I have paid in full over and over, it works for a few days then not. And now they are not willing to look at it and work on it unless I pay again.

I arrived at the Midas a 5:30pm and they close at 6:00pm. I went in side and asked the kid at the counter playing on the computer (latin with a goatee and spiked hair, young kid) if I could get an oil change. He said there is not enough time and it was 5:30pm on the spot. So he says comeback tomorrow, I said can not come back tomorrow. He replies if I would have gotten there a 4:00pm that I could have gotten an oil change. I new I was totally being blown off. I worked in a lube bay myself and the basic oil change takes 20mins or less. I saw there was no cars in the lube bay and the kid just keep playing the computer.

I know that my car needs work and moving to the new area I was looking for a new place to rely on for car work. I will find another mechanic and spend my money there. I'm writing this in hopes that some one in your company has some integrity and actually do something about this locations bad reveiws on the internet. I doubt anything will happen and I doubt you will reply personally, because a company that lets there employee's become trashy, whole sale, screw the customer frachise's workers, especially in Beverly Hills, really does not have any integrity at all.

Store Location: E SOUTHERN, MESA, AZ 85208 Manager; Scott M. In the matter of the non-repair of our 2001 Toyota Rav 4, we would like to take a moment and express our concerns with Midas and their approach to customer service. [Their] web site states "Our Service Pledge: We will ALWAYS do right by you and your car-and keep you safely on the road."

To quote directly from the Midas Guarantee "Midas is committed to earning your trust by providing you with the expertise, value and responsiveness you expect--EVERY time you visit us. We believe that auto care should be a HASSLE-FREE experience. For over 50 years, MIDAS has built customer relationships based on reliability and professional service. According to the Midas Guarantee the Midas brand is motivated by values that have made the company a success: trust, service, reliability and the famous Customer First Commitment."

As a female customer who knows absolutely nothing about auto repair I came for the trusted "Midas Touch." My gravest concern is that I trusted Mr. M.! We had service on the same vehicle in the past at this location, a catalytic converter and a battery replaced on separate occasions. The service was fine seeing that the exhaust system is in the scope of practice at Midas.

My husband was out of town when the battery died so I took it back to this location to have it replaced. Apparently transmission issues are not in the scope of practice to an auto shop that specializes in basic auto repairs such as mufflers, brakes and oil changes that MIDAS has built it's reputation on. Lesson learned for all parties involved (hopefully), especially me.

Midas had our vehicle from 12/18/09 thru 12/26/09, eight days. Initially Mr. Mc. quoted us $905.00, including taxes, for what he said was a solenoid that needed to be replaced in the transmission. When the car was completed my husband came in and paid him on good faith, planning to return and pick up the car later that evening. Within a half hour he called and told us that the car still had problems, at that point he should have returned our money since services were not rendered.

After 8 days and numerous conversations where we questioned whether he was equipped to approach this transmission problem, he continued to say we needed more parts and intended for us to pay for his guesses. At that point it was obvious that he was throwing parts at a problem and getting the same results, problem not solved, "but it will only cost us a few hundred dollars more." He also said that if that didn't solve the problem he would put in a used transmission at his cost. We told him we would not authorize him do this, and we wanted to take the problem to another shop.

He then began exclaiming that all the transmission shops and dealers in the area were crooks and only wanted to take our money in a very loud, heated and borderline threatening manner. Not the type of attitude one expects from a customer service professional. We made the mistake of allowing him a second chance for redemption when he assured us he was "99% positive" in his words, he could solve the problem and make us happy. I would later discover we had a better chance winning LOTTO.

When Mr. M. could not diagnose or solve the problem, after throwing more parts into the transmission, he called a "buddy" over at Toyota for help and admitted this to us. That's when I was certain we were at the wrong repair shop. On our final visit was to pick up the vehicle. Mr. M. (Scott) stated, "oh, by the way there is nothing wrong with your transmission." Our business relationship had ended and we had nothing further to say to Mr. M. (Scott).

We had the vehicle towed to a shop that could adequately diagnose and solve the problem. To our surprise Mr. M. neglected to tell us there was no transmission fluid in the vehicle. One of his mechanics was kind enough to run out and warn us that there was no transmission fluid in the car and asked us if Mr. M. had mentioned this? We told him that detail had been overlooked. When he questioned Mr. M. about this in my presence I heard Mr. M. say quite loudly, "their just going to be dumping it out anyway!"

The facts that Mr. M. returned our car without transmission fluid, stinking inside like an oilcan with grease on the floor mats and upholstery, in the same or possibly worse condition, for a total cost to us of $580.00 after a $325.00 refund for new parts he removed from our transmission, which initially he refused any refund for, demonstrated to me his incompetence, lack of integrity and concern for customer satisfaction. He would not admit any responsibility for an inability to properly diagnose a problem but had no problem with the idea to keep throwing parts at a problem he could not solve and expect us to pay for them!

We can recover from the $580.00 Mr. M. refused to reimburse us for services not rendered. However, my question in these uncertain economic times is; can Midas afford to lose customers and future referrals with someone of Mr. M.'s caliber representing them? Are [they]doing better than most with so many choices out there? We called another Midas franchise in the area to ask about their store policies and corporate information and he was concerned to say the least at the service we received, but was not surprised when we mentioned the store location.

We towed the car to a well known transmission shop. They diagnosed a repaired the problem in less than 24hrs. Unlike the MIDAS shop they were courteous, professional and their shop was spotless. They washed our car prior to picking it up after a week outdoors during the day at Midas.

We will be sharing our experience with the business that referred us to this shop, the BBB that this shop is not a member of for obvious reasons, and the Mesa Chamber of Commerce. Towing $90.00. Fluids to be replaced $39.95. $580.00 and the inability to fix the problem. Total cost to us $709.95 to leave Midas without solving the problem.

I went there to do an oil change then I decided to do a diagnostic to check the car. They told me I had to change the timing belt ASAP! The problem was that the mechanic couldn't close the hood (I had an accident a year ago so it's a little difficult) so the mechanic called me to go close it (something I'm paying him for). Anyways the mechanic (Bill) ended up closing the hood.

When I go to the office I was talking to the manager about how good the mechanic is and then Bill comes in and the manager says "Bill we were just saying how good of a Christmas spirit you have", Bill answers very condescendingly "Christmas spirit? Ha! You better charge him 20$ for closing that hood, it took me 30 minutes to closes that thing."

I was shocked and I refused to pay the 20$ but the problem came 2 days after. While I was driving on the highway the hood opened and damaged the car. Thank God I had no injuries! I decided to email MIDAS and got an automatic email saying they called the Auto Service and I will get a call from them soon. NOTHING HAPPENED! I call MIDAS a few days later, same thing. I am supposed to wait for a call from the Auto Service. NOTHING HAPPENED! VERY DISAPPOINTING! Front windshield broken, damaged roof, damaged hood.

I took my 1997 Buick Le Sabre in for an oil change and no other work done on the car. When I left I noticed that it took me more pressure on the brakes to stop the car, I got down the road and my brake alarm and light came on and this never happened before. I called Midas and informed them what was happening and they told me to bring the car back in to be looked at. I was then told that my brake line gave way and my fluid was coming out. This didn\'t happen until I brought my car into their store for an oil change. I wonder why they didn\'t notice the fluid when they where draining the oil, it was all over. I'm very suspicious and think I've been had. I did not let them fix the problem as I felt they were the reason for it all. I drove home with praticality no brakes they put my life on the life.

I took my 2001 Chevrolet Venture in for a routine oil change and tire rotataton. After the work was done they did an evaluation of work they felt should be done. The told me I needed: 1. a new battery after they had checked it. $102.00. 2. Tie rod replacement. $287. 3. Wheel alignment. $79.00

Since I had purched the battery only 1 year ago, I went to the store where I purchased it for a check. It checked out "fine." I then went to my local dealership for them to check the tie rods. They told me that "they were in good shape, and did not have to be replaced." So I believe Midas was trying to get me back into the store for things that were not needed.

They also recommended Power Steering Flush, Transmission fluid exchange, engine decarbonizing, The total bill would have been $834.00 if I bought into it. I will not go back their again.

Took our car to have the brakes bled, because I had installed a new master cylinder. I received a call from the manager, that the new master cylinder I had put on was not good, so I gave the manager the okay to proceed with putting on another master cyclinder, bleed the brakes and further adjustments. I had to take the old master clylinder that I had removed to the shop to avoid a fee.

When I went to pick up the car, I was given the master cylinder that I had purchased so that I could return it, however, the reservoir that was attached was an old one that had been previously removed. I spoke with the manager and told him that I could not return the part, with the old reservoir. He said he could not replace it, without speaking to the corporate office and would call me with their decision.

That was over two weeks ago, and I have not heard from anyone at Midas. I feel that Midas should have given me a new reservior with the new part, that I had paid for and needed to return for a refund. Therefore, since they have not called me back, I am spreading the news not to use them for repairs because I feel they do not stand behind their work, or reputation.

Since I cannot return the part that was purchased in the condition that the reservior is in, I have to go purchase another, or I am out $129.00. I am very unsatisfied with the service provided, and would never use Midas again.

I own a 2000 Ford Escort that is in good condition despite having over 100,000 miles on it. Well i dropped it at Midas to get a block heater installed. I got it back and its still not functioning properly. Vehicle has been overheating and head gasket is blown or cracked due to improper installation.

I went in to get my car's front brakes changed. The manager suggested the basic change of pads with what seemed a reasonable price. However, shortly after they disassembled the wheels, they came back indicating that the car needed new rotors due to heavy rusting. The manager used the computer to prove that they could not be resurfaced. When I asked him for the price, he said quoyed a number that seemed high and I asked for the car's factory parts. He then indicated that it would cos significantly more as the dealer charged very high prices. So, I authorized the used of after market rotors and pads. Paid over $500 (which included an oil change for $19.95). During the "inspection," the manager claimed that there was a fluid leak in one of the rear seals. I told him to leave it as the car was under warranty.

After the breaks were done, I took the car to the dealer to get the warranty repair done on the differential seal. Much to the dealer's and my surprise, there was no leak where MIDAS said there was and the dealer found that the oil drain was loose and leaking the freshly changed oil.

I took the opportunity to ask for a quote to changed the front brakes and to include brand new, factory authorized rotors. The quote was $329. Not the nearly $500 I paid MIDAS.

When I called the manager at the location where that provided the service, he basically talked bad about the Jeep dealer and referred me to a MIDAS 800 number which does not get you to a human being.

MIDAS is simply dishonest!!! It's a rip off. KEEP AWAY BY ALL MEANS.

I have taken my 2002 toyota celica to the same south bay midas in wilmington california approx. 10times in tha past 6+ weeks. Original problem....my check engine light. I left my car up there for hours so it could be looked at. The manager called me saying everything looks fine spark plugs were a little dirty cleaned them off car should be fine($65) bring it back when u need an oil change. Next day check engine light back on. I take it back a midas employee tells me I need a new spark plug and to go to auto zone and put one in. (When greg tha manager just told me my spark plugs were good for another 40,000miles) so I call back when greg gets in he says bring tha car back. This time a coil was spaced to far and problem should be fixed. Check engine light comes back on midas employee says need a new battery okay ($86) check engine light comes bak on again manager says leave car over the weekend. I leave my car there from saturday to monday charges me $252 and says he is 100% sure the problem is fixed. Not even 24hrs later my check engine light is back on!. I call and leave a voicemail saying I want a refund b\c obviously no matter how many times I bring it back my car is not going to get fixed. I have paid them close to $400 and my check engine light is still on!

I had a coupon for an oil/filter change, brake check, and tire rotation for 19.99. Midas only gave me more bad news "you got a bad exhaust leak" although my husband disagrees. Also, they lied and said they did a tire rotation when I watched them the whole time and they did not!

Luckily, I did not lose any money but I easily could have. I did not buy into their "doomsday" theories about my car and I will never go to another Midas.

Car mechanics care more about money than customer service.

On Monday,October 19, at 13:12 I brought my mdx touring in to have my brakes changed. When Frank gave me an estimate of 160.00, I hesitated for a moment and then he offered me the $99 dollar brake special. Next, he asked me if i been there before and I said yes, many times. I told him i will need to come back to have a few more things repaired so i will need an estimate on front and back brakes and also for a tune up because my light is on. He really did not seem to be paying much attenion to me because...after he brought the car in to see what needed to be done, he didn't go over everthing i intially quoted like the: estimate for the tune up.

So i sat as they look over the problem for about 30 mintues. He came back and said you need front and back brakes...the front needs to be taken care of now. So I said, ok.I assumed that the 99 dollar special covered everthing needed to replace the brakes. I he gave me a price of $227. Then he said we need to resurface the rotors and that an extra 28.80 for each rotor. Next, he said that my brake fluid needs to changed. So I said yes, that is ok...until i relized that I did no have that to spend.

So I came back in the door after agreeing and asked if I could see the estimate he gave me and what could I do with out. He got very angry with me and went into a very angry tone and pointed to each thing as very harshly as if i was two year old. I felt embaressed and not valued as a customer. Unfortunatly it was to late to go any where elso so I told him I will replace the brake fluid how much will that bring me to and he said 175.00 dollars. He still never told me what the 99 dollar special included except a lift time garauntee be he still never went over anything before or after replaceing the brakes and I was thinking the entire time that the brake special should include the resurfacing of the brakes.

Well, I just let them do the work, paid them and the tech working the front with him rape it up and said...if you experience smoke thumbing, or screching noise that's normal and it will go away after 100 miles. So when i drove away the car immediatly felt different but I remembered what he said and contiued with my day. I drove straight home and parked it. I got up the next day which was on Tuesday the 20th and went shopping in the Easton area and I went to shop-Right. It still did not sound the same but it wasn't anything that I felt would cause me to pull over.

Later that night around 8:00pm I drove to bethlehem. While i was driving I expericed a bumping sound which sounded like it was coming from my rear. I continued to drive and parked when I reached a block from Saint Lukes hospital to a friend of mines house. I was very up set so up set I could not sleep. So went I got up that morning I starting driving back to Easton and the bumping got louder and the car started to walbal and it got worse till I had to slow down and take the back roads through bethlehm for a short cut to try and make it back to Midas.

I only got as far as the Star Pontiac Buick on Country Club road in Easton. And I had a mechanic look at it and he said, Bill Linday Service Consultant and he said, Rear wheel was very loose and about to come off if you would have went on the highway you might have gotten into a very bad accident. 2 lugs and two studs where missing. I explained that I just had the brakes replaced at Midaz on William P. he said if they need to call me and confirm have them call him. But he was to backed up but he had one of his guys tightened it up for me.

I then took it to Nissan to see if I could get to lug nuts put it to it because I had to drive to philly that morning for a very important appointment. They look at the car and said it would cost 145.00 to replace the studs and two nuts. I said I can't afford that so I asked him to call Midaz muffler and speak to the Manager and they told him to have her come down and they would take care of it.

If I would not have drove it to Bethlehem the night before I would have gotten in the that morning with my mother and got on the Pa turn pike to go to phillidelphia. I could have been killed. I'm sueing for incompetent management and poor customer service. My health is bad and no longer trust mechanics any more. I was discriminated against I and felt this was done on purpose. I never felt so insecure in my own vehical in my life. They fixed the problem and did not charged my but they put my life in deperdy and that frightenes me!

I lost a very important health appointment that we waited for months to get my mother into which was Wills Eye Hospital in Philly and I lost money time and I am going back into psychatric treatment and they put me bake on medication for antixity and depression that friday.

I recently failed an e-check test in Ohio. These tests check your emmission systems, as well as other things, for any problems. You are not able to renew your license plates in Ohio unless you pass this e-check. After failing the e-check I took my car, a 1999 Mitsubishi Galant, to the local Midas, against my friends advise. They told me that I needed a charcoal canister and plug valve replaced in my evaporative system.

They quoted me for 1000 dollars. This seemed fairly high for a valve and canister and so I looked online for the prices of the parts. It seemed that the prices should cost a little under 200 dollars total. Were they actually charging me 800 dollars labor? I got quotes from other local mechanincs and it seemed that the consensus was around 200 for the parts and 200 for the labor. Do not go to Midas, luckily I was only out the 70 bucks that they charged me for the diagnosis, but still.

Also, I am not sure if they were not lying to me about the diagnosis, as the mechanic I ended up taking it to has yet to do his own diagnosis on the vehicle, he just quoted me on the same procedures that Midas was going to do. I would not be surprised if they were going to have me do unecessary work on my vehicle.

B

On March 27, 2009 I took my vehicle, a 2000 S80 Turbo Volvo in to have brakes done. Along with providing that service they offer a free oil change. All services was complete and paid in full. A few months later after the oil change I notice my engine begin to have problems. I didn't think at that time that it could possibly be from the oil change considering that they would know to put the appropriate oil in my vehicle. When it was time for my oil change, I went to another service center and was told that my vehicle use synthetic oil and 7qts of oil and that they can apply the coupon that I had for a free oil change to discount my oil change for my vehicle considering the coupon was for the standard oil change which was for synthetic blend. After hearing that I begin to inquire information about my previous oil change and that they only put 5qt of oil. I was told if they put 5qt then it is possible that they put in synthetic blend and if so, it could harm the functunality of the engine. Upon hearing this I realize after my oil with Midas, my engine was having problems and I begin to contact them about the situation. On Sept 11, 2009 spoke with Joanny, Manager on duty and told her about the situation. She advised me the wrong oil was put in the vehicle and that Arlen was the manager on duty at that time and suggested a 3 mos mile oil change which prove further of the wrong oil change. I was referred to the corporate office at 888-222-2882 to speak with Andrea and was told she was in a meeting. At 3:09pm I received a phone call from Barbara and explain my situation to her. Barbara advised me she documented the information would send it to the Regional Manager, Angela and she will call me back. As of Oct 12, 2009 I have yet to receive a phone from her.

On October 1, 2009 I took my vehicle to Midas for a simple oil change before a last minute road trip. When I took the vehicle to them it had NEVER dripped a drop of oil. While there I was advised there was a chatter in the valves. I then advised the manager that I was aware of this and that it had been doing it since I bought it and that I knew the valves needed to be adjusted. After I left the shop I drove the vehicle home, a few hours later I headed off for my road trip. Which was about 400 miles round trip.

When I got back from my drive I parked the car for about 5 minutes to pick my child up and drive him to school. At which time I noticed that under my car there was an oil spot about the size of a dinner plate.

I got home and called the shop I spoke with the manager, I was upset and in tears. The manager told me to bring the vehicle back in and they would look at it.

A few hours later I took the car back and I sat for a short while and then was informed that there was in fact an oil leak but they were not sure where it came from. But when they had the car up on the lift they tried to show me that supposedly the car had been leaking oil for a while as it was all over the underneath of the car all the way down the driver side. He insisted that the leak was not caused by anything they did to the vehicle.

I called my husband and explained what I was being told and he then came to the shop to see what was going on. He was told by the manager that I was TOLD at the time of the oil change that the car was leaking oil. Let me say that yes it was on the invoice which was folded neatly and handed to me with the keys to my car. I had my 11 month old son sitting in the lobby for about 45 minuts while they did the oil change so I didn't take the time to read the invoice and left. After the manager insisted that he told me about the oil leak the conversation got a little heated. At which time the manager offered to inspect the vheicle for free to locate the leak. Finding the leak in the upper cam gasket they quoted a repair cost of $143 and some change with a %50 discount on the labor.

My husband repeatedly asked them to adjust the valves as well as replace the timing belt. We were told that their only concern was the oil leak and that was what they were going to focus on. We agreed to have them repair the vehicle as I had to make the same 400 mile trip again that evening. After about 5 1/2 hours we were called and were told that we could come and get the car. My husband went to get the car and left his truck at Midas to bring the car to me since we could not fit our three children in the truck with 2 adults.

When my husband picked me up and we headed back to Midas to get his truck I immediately noticed something wrong with the car. There was a loud metallic clanking noise coming from under the hood when you accelerated and the car was idling rough and having difficulty getting up to speed. When I got the car back to the shop and advised them of these new issues they agreed to put the car back on the lift and chack it out. After a little while we were told that the timing belt needed to be adjusted and that since there was oil on it the timing belt would need to be replaced soon. Which upset my husband since he repeatedly requested they did this repair when we had the vehicle in there previously.

After the "adjustments" were made I was told the vehicle would be good to go but that I should bring it back Monday and have the repairs the manager suggest be performed. I asked multiple techs that were standing around the car if they felt the vehicle was safe to drive and explained where I had to go. I was told yes. I then asked if they would take their children in that car to where I had to go. After a few flippant remarks about the destination I was told again the vehicle was safe to drive and that one of the mechanics said that he would take his children an equal distance in that car. Feeling better about the repair we headed home to drop off my husbands truck and then we were on our way.

The vehicle was running better so I felt okay about taking the car on the trip. The car did okay on the way there with just a few minor hiccups in the engine. It felt like the vehicle was jumping time, but it would correct itself and ran better for a while. After getting to our destination and parking the vehicle over night my and my children porceeded to head home. About 30 miles into our trip home I took an off ramp to a gas station and at the top of the off ramp the car stalled. I figured no big deal since it is a manual transmission maybe I stalled it. About 15-20 feet the car stalled again. It proceeded to do this about 3 blocks to the gas station.

I called my husband in tears and explained that there was a problem with the car. He asked me to try and get the car back the 30 miles I todl him I would try. On my way out of the gas station parking lot the check engine light came on and the car stalled again. I called my husband back and told him of this and he and a friend had brought a truck to tow the vehicle back. Since it was Saturday there was not a repair shop open in the small town we were in. So I was stranded in this small town over the weekend in a run down motel with three children.

On Monday morning the vehicle was taken to a local repair shop where they determined that there was damage to the cam shaft, the heads, as well as the valves. And was advised that there was about 1 quart of oil in an engine that requires 3.5 qts. They also advised there was no signs of an oil leak. They gave us a quote of $800 to fix the car. Which we did not have. They towed us home about 200 miles for a fee.

I contacted Midas corporate office and advised them of the issue and also that I refused to return to this Midas location due to the damage to my car they had caused. I was then contacted the next day by the franchise owner who was polite and offered to come and get the car and look at it to see what they could do for me. I explained the whole situation to him over the phone before the car was picked up. I explained again to his brother the co-owner of the franchise when he picked the vehicle up. After about a day I was called by the owner and advised that the timing belt needed to be changed and he recommended the water pump also be changed, as well as a fuel system maintenance and a valve adjustment and a few other things. I was also informed that they had adjusted the valves and now the engine is losing compression and they are not sure why. The valves were still chattering but not as bad. He told me that he would have someone contact me with a price for all this work.

The next day I got a call informing me that the timing belt repair was going to be about $535 and all the other suggested repairs would bring the total to over a thousand dollars. There was no offer of them to absorb part of the cost. I then questioned the service writer what was the price for the engine damage repair. He told me that he would have to get that information from the tech because it was not mentioned on the estimate for repair. I asked him why it was not mentioned and he told me that he was not sure if the tech looked at it. I then told him that he needed to call my husband and explain the costs. When my husband was called he was told that they were not told the car had engine damage and that they were told to check the timing belt issue etc. My husband then told them to just bring the car back. He was told that they (Midas) would call me and let me know when the vehicle would be brought back.

After an hour or so I called the shop and asked about the return time on the car. I was told that the guy who came and got it from me was on his way to the shop as we speak and will bring it back once he gets there and that they will call me when the car is on its way. This was about 1 pm. I waited all day and attempted 3 times to call the shop with no answer. The next afternoon I was called and told that the car would be on its way. My husband and I decided since they were obviously not going to address the issue the vehicle was brought to them for and that they were not going to help absorb the cost of the engine repair, that it would be better for them to bring the vehicle back before they could "find" something else that needed repair.

It has been over a week since my car broke down and there is no concern by Midas that this issue was not present before their technicians touched my car. No offer of assistance with the actual issue they caused. Nothing. I feel chafted by Midas and their lack of competance to do a simple oil change.

The engine in my car now needs major work. The cheapest quote we got for repair was 4 hours away and $800. We are out the money for the oil change $23 (since it is obvious they did not replace the oil they lost while repairing the gasket) We are out $130 for a motel stay since we were stranded. And we are out what ever the cost is going to be to actually get the car fixed right.

On April 15th, 2008 I had my truck sent into the shop for brake and rotor replacement. However, the technician failed to lubricate the bearings when he replaced the rotors (A mandatory requirement of all manufacturers). This resulted in the remaining original lubricant breaking down and allowing the wheel bearings and rotor on the right front wheel to come into direct contact and melt the bearings, fusing the rotor to the arm and causing a massive brake failure on the Interstate on September 8th of 2008. The brakes arms, rotors and bearings had to be replaced at a Shell Garage which I only just made it to as the truck was extremely difficult to drive since it kept wanting to lean to the right.

The incident was reported to management, as well as the Better Business Bureau which reports of all Midas' in the Baltimore area, that particular store is the only one to have never responded to the Bureau regarding consumer complaints. The Bureau (no surprise) never heard back regarding my complaint either.

midas allowed me to purchase brakes and oil change with a coupon ad and then charged me unnecessary amount of money for resurfacing the rotors and changing an air filter that i believe they never changed. I never requested anything else but brake pads and an oil change .Everything was done unauthorized without my consent i was forced to pay 346 dollars to receive my vehicle back.

On August 7, 2009, we took our Toyota Corolla to Midas Pikesville, MD for an oil change and asked them to look into oil leak problems that we were having. They did the oil change and reported they could not tell what the problem was since the engine needed to be cleaned. On August 12, we brought the car back in for them to clean the engine and tell us the problem, paying them over $500. They told us the problem was there were multiple oil leaks and gaskets that needed to be replaced. We told them to go ahead and fix all the problems. They assured us that all the work that needed to be done was done. Less than a month later, we were driving on the highway when the engine seized up. A local auto shop towed the car to its facility for $75. They told us there is almost no oil in the car and that is why the engine seized up. We went back to Midas and spoke to Lynn Armstrong, General Manager of the Pikesville location. Midas sent a mechanic to the local auto shop and checked out the car and claimed that the engine seizing up was due to an "internal engine" failure. When I asked what that meant or could she be more specific as to what the problem was, she was unable to do so. The engine in the car is dead and needs to be replaced (est. $3000). There should be lots of oil in the car less than 30 days after an oil change and supposedly fixing of the oil leakage problems, but our mechanic said it barely registered anything on the dipstick. Midas refuses to take responsibility.

i took my truck in for an estimet on the front end next thing i know there calling me telling me i cant drive my vehicle off ther lot unless i pay them 1100.00+ fdollars to fix my truck which i drove in there just fine. they left me without a vehicle for 5 days which resulted to me taking my husband to work then coming back home to have to try and get some sleep before i have to go to work then he had to pay one of his co workers 10.00 for three nights to get him home for a total of 30.00 and i really believe they tore my truck up because my truck was driveable when i took it over there.

I've taken my Honda Accord to Midas (Cincinnati, OH-Glenway Ave) 4 times in the last 6 weeks for the exact same problem. The car would turn over but not start.

The first visit they replaced the fuel pump because I was told the fuel pump wasn't getting enough fuel. I've since spoken with a Honda dealership and was informed, a Honda is losing fuel pressure, the main relay (much cheaper to replace than the fuel pump) is most likely the problem. I'm not sure why the main relay wasn't the first part Midas would check. Possibly because replacing that wouldn't net enough profit.

Still on the first visit...Somewhere during the time Midas had my car and I drove it off the lot (about 4 hours later), the exhaust pipe was cracked. Steve (Mgr) told me it was from the tow company ,so i had to pay to have that fixed

One week later my car had the exact same problem, it would turn over but not start. I took it back to Midas, they replaced a part connected to the fuel pump, and told me my car should be fine. Two weeks later, same problem, car would turn over but not start. I was told this time by Steve (Mgr) the problem was the distributor. This part was replaced. I was "guaranteed" by Steve (Mgr) that my car was "100%" and I would have "no more problems"

Less than one week later, same problem, car would turn over but not start. By this time I've spent $2,281. I took the car to Midas demanded the fix it & refused to pay anything else. Steve was on vacation so this time I dealt with Isaac the self proclaimed "Honda Specialist." I asked if he was the "Honda Specialist," why didn't he work on my car six weeks ago. He informed me Steve (Mgr) picks and chooses who he lets work on cars & didn't want to give my car to him (I'm figuring less commission for Steve). Isaac informed me he has know idea why Steve (Mgr) replaced the distributor because he's 100% sure my car needed a main relay. So, the main relay was replaced one week ago and so far the car seems to be running okay.

After my terrible experience, I decided to contact the district Mgr (G. Lindhurst). G. was on vacation so his voicemail said contact C. Jones. I contacted C. the day I got my car back and explained my situation. He told me I had a valid concern, but I needed to drive the car over the weekend & call him back. I called Charlie on Monday morning, left a message and he never called me back.

I decided to contact Gary (District Mgr) later that afternoon. He was very unpleasant and frankly very unprofessional. He felt the need to address me as "sweetie" which lends itself to the misogynistic tone of the whole experience. I explained the situation, told him I felt I had been taken advantage of after spending $2,281, and having the exact same problems. He told me my parts were bad & needed to be replaced (After speaking with a Honda dealership they informed me that fuel pumps rarely need to be replaced & they always check the main relay first). He told me he'd get the old parts back so he can "prove" to me they needed to be replaced.

Gary left a voicemail the next day stating they no longer had the parts. I called him back, left a message, but he never called me back. I called him the next day, he told me the same thing (that they didn't have the parts). I asked how he was able to prove I needed the parts. He said he couldn't, but the techs stated I needed them so that's all he can say. He offered to pay for the $60 tow charge but nothing else. I refused his offer, told him I was willing to pay for the main relay, but I wanted a refund for everything else ($2,281) as those items did not fix the problem. He became very agitated & told me he'd check with his regional manager (John) and call back that evening.

Gary never called back that evening. I called him the next day. He informed me they were unwilling to refund the money. I then contacted S. Guttenberg (Director of Marketing), left him several messages, but haven't received a call back.

I'm new to the area and a full time graduate student. I don't have a disposable income. I feel as though they've taken advantage of me financially (I paid for services that didn't fix the problem) and emotionally (I'm positive this only happened because I am a woman & the district manager's misogynistic tone was evidence of that). I feel as if this is a possible violation of the consumer protection act in that they've charged me for repairs for which there is no reasonable basis. Midas should be held accountable for their unethical business practices.

I took my car in on a Monday because my brakes were making noise. They told me it would be $150 for pads and roaters if I needed roaters. I took it at 10:00 at 5:00 they call me and tell me that I needed calibers on the front as well. Now my price was $575. I take the money down there which I know I was overcharged. I drive the car 20 miles and it starts making the same noise again. I call them and they say oh it is just the fact that they are new. Thursday while driving on a busy street I tried to stop at a stop light and slide completely through it. I almost hit two cars. I had my two month old son and my three year old with me. I pull over at the nearest gas station and had three different people tell me that my brakes are completely gone. They don't even think that my brakes were ever fixed. I could have killed my kids,myslef, or someone that had nothing to do with this because they supposedly fixed a car for $575 and three days later I have no brakes at all. I had to leave my car at the gas station and walk 2 miles home.

Oh yes, after preparing this e mail and trying to send it to midas.com as the brochure indicates to let you know how you did and visit you, no such web address exists. Midas said to be email address to let them know how they did as they suggested in their sale brochure, was and is an unknown web site. Going to the net to find their web site, they did have one and gave the form below to use to send them messages. They rejected the submission of the form to them claiming that the "date was invalid".

I took my car to Midas so they could replace my brake pads and fix an axle. I dropped my car off at 830 am that morning and was not able to pick it up until 400 pm. After paying 208.00, I drove out of the parking lot. Not even a minute down the road, my car makes a noise and was stuck in drive. The car would not move when I stepped on the gas. Needless to say, I called back to the shop to let them know what happened and they did send someone to pick me up.

Well after checking, they said that the snap ring that fits around the axle broke and that they sent the mechanic to get another one. They said they fixed the problem, told me it was just one of those things that happened, and sent me on my way. I drove home and everything seemed to be fine until 2 days later and the transmission started slipping. Being it was 4th of July weekend, I was not able to take the car back until Monday.

I took my husband with me and after some choice words between my husband and the manager, they said they would check the car and make things right. Supposedly, they did. I drove the car for another month until I was going to work and my speedometer jumped from 65 to 105 mph. I slammed on brakes and started to pull off the road. After trying to put the car in park and it would not move, I had to leave it in drive. My car would not budge. The car had to be towed to another mechanic who repaired it and all truth came out.

The axle that was placed on my car by Midas was not a new one like they charged me for. It was refurbished and defective. They only stated they would give me the money back for the part and not for the labor. When I took the part back to them, I can honestly say that they did refund all money, except towing, but this did not have to happen if they lived up the their word and name. Never have I ever been disappointed in an establishment. Women are easy targets for mechanics to get over on but to trust someone, especially a well named business with your car and for them to charge you and lie to you about the parts and what was done to the car is ridculous and uncalled for. I will NEVER step foot into another Midas again!!!

Arrived early and told them not to bother with the safety inspection whereby they try and find other repairs to make money on! When my car was brought in they guy started doing the inspection anyway and I went and told him to stop and just do the oil change & lube! When my car was done and i paid and went home i thought to check under my car as i suspected they finished pretty fast, and they had NOT lubed my vehicle! When I called to complain they simply blamed me for not letting the guy do the complete check and oil change & lube in order and it was my fault it dint get lubed! I have filed complaints with the BBB and the corporate office of Midas and will not do business with them again, but they still got my money by doing only half the service I was promised!!

I took my 2002 jeep liberty in midas for a front end alignment, at first everything seemed normal untill it was taking a great length ot time. One gentleman took my jeep for a ride for about 10 minutes than he brought it back and drove it into a stall.Then he spoke with another genleman and he took over and began the alignment. THIS TIME THE NEW guy took it for a 15 minute drive. He came took another half hour and said it was done,they proceded with the paper work another15 min and I paid them and left.

I went home and decided to do a oil change and check the bolts from the midas job and low@ behold the passenger bolt wasn't tight. I called them and they told me to bring back with the loose bolt on the tie rod end. I refused because it wasn't safe so I tightened it myself.NOW MY JEEP IS ALL OVER THE ROAD AGAIN, yes I had just changed the tie rod ends 2 weeks prior.

i took my minivan to them to have them repair a leak on my exhaust and i was told that the price would be 272.08 to repair it,,,so I told them to go ahead and do it,,so they went ahead and started the job,,,

hours later i called to see if my van was ready they told me that they had broke some screws due to rust,, so i ask them why did you not call me to let me know what was going on,,they had no answer to that but what they did say was that it was going to run me 2,240.00 for the repair, I said no it was to much ,,so then again I told them why did you not call me before you went on with the repair,,not only did they brake one screw,,,and called me but they went on and broke four and still did not call me,,,if i did not call them I would have gotten there to pick up my van and had to pay for there mistake....

after I told them it was to much they said for me to call them back in the morning and they would give me a better price,,,so in the morning I called and they said that the best they can do was 1,850.00 so I told them that it was still to high..

I went in to the service center with my complaint that my car was making a loud noise when I started my car. After their initial inspection they came to me and told me that it was probably the water pump, that the timing belt hadn't been changed and might be the pullies. After 5.5 hours I called to check on the status of the car, they said they were putting it back together again. I got a ride back to the service center after a few minutes I was called outside to the bay area where my car was and told that the noise was still there and it was probably the compressor (which I initially mentioned to them BEFORE they tore my car apart.) The manager then said he would give me an estimate for the compressor, needless to say I can not afford this BECAUSE I had to pay $648.23 for work that was not needed in the first place. I believe they did this on purpose just to get extra money out of me. AND I STILL HAVE THE PROBLEM WITH MY CAR!!! NOTHING WAS ACCOMPLISHED BUT THEM INSTALLING PARTSTHAT WERE NOT NEEDED!

I took it their this morning and the guy pulled out the dip stick on the transmission and there was hardly any fluid in it.So all they did is put enough in there to get me home. Because I had taken my car to Midas for an oil change and not the dealer ship I had to have my transmission fluid flushed and new put in at a cost of 196.80 and my oil change was 35.07.I told Midas they should give me the money for what it cost me to have the transmission flushed.But of course they will not do that because they say it is not there fault.I know what they did they took the plug off the transmission pan by accident and instead of making sure it got filled up they just left it.

***Lifetime Brakes**** was the coupon

I returned to Midas (my mistake) on 7/22/2003
with my Warranty Certificate in hand from Midas and the estimate was no charge, but when I went to pick up the car there was additional charges as follows:
Rear Free
Front: Labor $60.00
2 rotor resurface $40.00
No Sales Tax charged
Total $100.00

I never went back again.

I received a coupon in the mail $19.99 oil change and tire rotation. Of course I went on ahead and used it thinking Midas is a well known name how bad can it be. BAD. Ten days after the oil change my car alerted me with the engine oil sign that oil was low & sure enough when I got home I had NO OIL IN MY CAR. I paniced & called my neighbor who checked my car & sure enough no oil.

I left Midas & corporate a message to call me & see how this problem should be resolved. I walked to gas station & pured two quarts of oil so that I do not damage my engine. Following day nothing was resolved either because the mgr. felt it was out of his hands & at that point there wasn't anything that could be done.

Called corporate office & they weren't much help either. They said to take it to a mechanic & they would see how much they could help me in the repairs to my car caused by their negligence. How is it possible their mistake should become my expense. I find that extremely unfair. My car ran perfect until they handled it & they should be responsible to take my car & return it to me without the damage they caused.

oil switch was replaced & now motor mounts need to be repaired that were damaged because there was no lubrication. $estimated repair for that $1500.00

The total cost for service for just the front brakes $477.37. The only additional repair to the brakes out of ordinary was to replace a $32.95 front brakes sensor for $169.58. That is 528% increase in price for this part.

Do not go there!!!!! They wanted $89 to change a burnt out light bulb in my tail light!!!! I did it myself for $2.39 for light bulb and no tools necessary in less than a minute!!!

On 6/10/09 I had problems with my truck. I bought it to Midas and they quoted me $90 to check it out and see what was wrong. A mere hour later my truck was fixed and I was told it needed an ignition distributor. When I asked to see the old one I was told the mechanics couldn't find it because by standing over them I made them very nervous and it couldn't be located. I was repeatedly admonished for "standing over the guys when they were trying to do the work." The final bill for the one hour my truck was there came to a whopping $499.47.

It was a total rip-off and the advice given to never stand over people seemed to me as the real reason for being over-charged. I did stand over the guys for about 15 minutes. I also sat in the waiting area and even walked to a nearby gas station to get a sandwich. I didn't stand over them for the entire hour. They don't stock ignition distributors for 1993 Toyota 4Runners; the local Toyota dealership doesn't even stock such a part.

Normally, when a vehicle needs a part, the mechanic shop will explain the problem and the part needed, and upon approval they will order the part. Then a pickup truck will deliver the part. At no time did such counseling or a delivery take place. Instead, when I asked them how much longer, they replied, "You should be good to go in about 25 minutes." Mechanic shops don't install expensive parts without getting consent from the owner first. That is why I asked to see the old part, but to no avail.

They took advantage of me as I was having vehicle problems far from home, which I explained up front. (I expressed interest in getting my truck towed to my regular mechanic before they got started) I was overcharged for work that wasn't performed. They charged me for a part that they don't stock and couldn't produce upon request, and blamed me for their inability to find it because I supposedly stood over them.

I was told by Mr.Seymour that I was charged an extra $4.00 on my 1999 oil change.He told me my vehicle needed 6 quarts of oil.Their special was 5 quarts of oil for $19.99.He also said that they put an extra quart in my vehicle.I called the ford dealer service dept.and was told that there should be no more than 5 1/2 quarts of oil put in my van.If there is any damage done to me automobile,I will hold midas muffler responsible.

I had just boughta used class c motorhome(21')and the exhaust sounded really loud to me so I took it to midas for what I thought were the muffler specialists to see what they thought.I told them that it may have some after maket headers on it and if they thought that may be why it was loud brad said he would have it checked out by his (asm or asi ? certified technition).After inspection he said that I had rusted out mufflers and they needed to be replace along with a heat riser gasket to solve the problem.

brad said he would have to order the mufflers he could not get the parts till the end of the day.I agreed to the estimate and to have the work done when the parts came in.when the parts arived i showed up at shop with a different store managerand proceeded to get the work done. while wating and observing I noticed how fake the customer service was and the small talk to make you feel comfortable and then they would get notified of all the extra work they recomended to make your cars safe.As my vehichle was being finished and I was paying $487.00 for new muffflers I said to Tony I sure hope this fixes the loud exhaust he assured me it would then when they started it to backit out of the garage I said "it sounds exactly the same"he replied "its a v-8 its going to sound throaty.

I left very upset that for $487.00 I gained nothing.when I got home I forgot that I had a coupn for 15% of and went back to give it to tony he teated me with no concern like Iwas a fly in his ointment.I contacted corporate they said sombody would contact me within 3 buisness days the only one to call was tony and I had no intentions of talking to him.once again feeling like "Iv've paid go away chump".Now Brad has told me that he found out after the fact that his certified technitoin informed him that my headers were why it was so loud.So now for $487.00 I haved gained nothing,no noise reductioun ,no perfomance enhansment ,no cosmetics,and it had also passed smog 34 days pryor so no mechanical improvement . Iwas not ever shon the old mufflers either.

I had just boughta used class c motorhome and the exhaust sounded really loud to me so I took it to midas for what I thought were the muffler specialists to see what they thought.I told them that it may have some after maket headers on it and if they thought that may be why it was loud brad said he would have it checked out by his (asm or asi? certified technition).

After inspection he said that I had rusted out mufflers and they needed to be replace along with a heat riser gasket to solve the problem. brad said he would have to order the mufflers he could not get the parts till the end of the day. I agreed to the estimate and to have the work done when the parts came in. when the parts arived i showed up at shop with a different store managerand proceeded to get the work done. while wating and observing I noticed how fake the customer service was and the small talk to make you feel comfortable and then they would get notified of all the extra work they recomended to make your cars safe.

As my vehichle was being finished and I was paying $487.00 for new muffflers I said to Tony I sure hope this fixes the loud exhaust. he assured me it would then when they started it to backit out of the garage I said "it sounds exactly the same" he replied "its a v-8 its going to sound throaty. I left very upset that for $487.00 I gained nothing.

when I got home I forgot that I had a coupn for 15% of and went back to give it to tony he teated me with no concern like I was a fly in his ointment. I contacted corporate they said sombody would contact me within 3 buisness days. the only one to call was tony and I had no intentions of talking to him. Now Brad has told me that he found out after the fact that his certified technitoin informed him that my headers were why it was so loud. So now for $487.00 I haved gained nothing, no noise reductioun, no perfomance enhansment, no cosmetics, and it had also passed smog 34 days pryor so no mechanical improvement. I was not ever shon the old mufflers either.

I came in December 10, 2008 for an oil change on my 2001 Ford Escape. After he got done I drove off of the lot and almost immediately I smelled something burning but I thought it was something outside so I didn't pay it any attention. That same evening I got off of work and again something smelled like it was burning. Then all of a sudden the oil light starts to flash. I pull over at a gas station and popped the hood and noticed there was oil splattered underneath the hood, on the belts, and on the hoses. There was also smoke coming from down by the fan which would explain the burning smell. At that time I already knew Midas messed up on my oil change but it was so late in the evening I couldn't even go back becasue they were closed so I drove home.

The next day on my way to Midas all the syptoms I had the day before were still present except for the fact that my engine was now knocking. About 2 - 4 blocks away from Midas the engine shut off. I was able to restart it but it seized up completely as I was pulling into their driveway. They came out and pushed my vehicle into their garage while I waited in the lobby for 5 - 10 minutes. The manager called me in and stated to me that there was oil in my vehicle and that he didn't know why my engined locked up. I said well can you do something. He said they don't do engines and that I should take it to another shop that does. I was like whatever. So my vehicle sat on their lot over night because I didn't have the money for a tow. The next day I was able to get one and I had it towed to my mechanic.

As soon as he popped the hood he could already put together what had happened but to be sure he had to remove the engine and for him to do that I had to pay him some money. He told me I should go with a rebuilt engine versus a used one so that is what I did but not until February. Before I did all that I went to the Midas website and sent a complaint to there customer service department. The next day the manager of the shop I took my vehicle to called me and he still insisted his shop did nothing wrong. So when February came I gave my mechanic $2,000 as a down payment for the $4,000 plus total it was going to cost me for the rebuilt engine. About a week after he got started he called me and told me knew what had caused my engine to seize up. I came to the shop and he showed me the oil filter while it was still on my old engine.

Apparently the fool who did my oil change at Midas forgot to remove the old oil filter gasket before insatlling the new oil filter. That is what caused my oil to spary all underneath the hood. The next day I went to Midas with my old oil filter exactly how it was when my mechanic took it off of my engine and showed it to the manager. He made copies of my mechanic's statement and I also gave him his business card. The next day I got a call from the owner. He still insisted that they did nothing wrong because they claimed the vehicle had oil in it when I brought it back up to their shop but if that were true then why did my engine lock up and why did the oil light come on??????? He never answered my question.

He would always try and change the subject. So me and the owner spoke several times throughout the month of March but still nothing happened and by then I was starting to loose my patience with them. To make long story short I'm suing Midas now for $4,376.86 which is the cost of my new engine and labor. I WILL NEVER EVER DO BUSINESS WITH MIDAS AGAIN FOR AS LONG AS I LIVE!!!!!!!!!!!

On March 6, 2009 between the hours of 8 and 9 am, I took my 2001 Dodge Caravan that was running fine at the time to Midas for auto repair. Upon my arrival I spoke to Matt Flack the store manager on duty that day. I advised him on what problem my van was having. I explained to the best of my ability that my van runs great but would sometimes start sputtering and would die out. I advised Matt that I had a fuel injection service done on Feb 21, 2009 at Express Lube 15 on Pat Booker. I told him that I had hoped the fuel injection service would fix the problem, but on the evening of March 5, 2009 at about 8pm it sputtered and died out again. I told him that after it died out, it would start right away and would run fine. I told Matt that I wanted him to see if they could fix the problem and he said, "we should be able to fix it and I think know whats going on with you vehicle".

He told me that he would have Juan look at it because Juan is their best mechanic. I told him ok and asked when can I expect to have my vehicle back. He said probably sometime today. I made a call to Midas that evening before close of business to see if my vehicle was fixed. I spoke to Matt Flack who advised me that my vehicle is fixed, running and ready for pickup. That same weekend of the 6th-8th of March 2009, I had to take a trip to the Fort Worth area, which is about 4 hours away. On that Sunday the 8th of March, my vehicle started having the same sputtering problem again. My vehicle sputtered and died out and I restarted the vehicle and it ran fine.

I took my vehicle back to Midas on Monday March 9, 2009. I then spoke to Jeff the manager on duty and told him that my vehicle stalled out on me again while I was out of town. Jeff asked me if I would leave the vehicle there to be rechecked. I told him yes and asked him if he was sure they could fix the problem this time. He said, " I would have to check the computer to see what has already been done to your vehicle". On the following afternoon of the 10th March 2009, I received a call from Midas saying that my vehicle was fixed and ready for pickup. To make a long story short, I had to bring the vehicle back on the 11th of March 2009 and I did not get my vehicle back until April 18, 2009. Over that period of time I was told several times that my vehicle was almost ready and later told that they ran into some other problems. It took Midas almost 1 and 1/5 months to fix my van.

By the end of this ordeal I was out of pocket for $1859.12 cents. The total is from parts and labor. I was out of an additional $476.57 cents for car rentals to get by until I got my vehicle back. On Friday the 17th April 2009 at approximately 530-545pm my wife was out running errands in the rental when she saw Juan the mechanic parked at a pocket cell phone store. He was taking care of personal business while in my vehicle. My wife saw our vehicle parked backwards in front of the pocket store and also saw Juan coming out of the cell phone store. She immediately called to inform me on what she saw. She said that she drove by Juan to let him see her. Juan called shortly after the incident to let me know that he had taken my vehicle on a test drive.

My wife stopped by Midas that same evening to get an item out our vehicle. Juan approached my wife a told her that the vehicle should be done by the close of business. I picked my vehicle up about 5pm on the following day Saturday the 18th of April. After paying the final $900 dollar installment for service, I spoke to Matt to let him know that am not pleased with their service. He told me this; " I have not had a vehicle under service for this long of a period of time since Ive been here". I told him that my wife saw Juan parked at a pocket cell phone store the day before. He asked me was it between 5 and 6pm. I said yes to his question.

Matt then said to me, " Juan does have a pocket phone and he was out test-driving your car between 5 and 6". Matt then said, " that must feel like a slap in the face after what you guys have been through". I replied with, "yes it does and times are hard and know one should have to be subject to this kind of service. I told him that I felt they had our car to long. I would advise anyone after this ordeal to go to the dealer. I feel you may not get the run-around and in this case it might be cheaper. I made a call to Midas HQ and they didn't do anything that made a fair difference for me. This was a nightmare and a rough situation to deal with during this recession.

On December 29, 2008 I brought my car into Midas for a routine oil change and paid over $600.00 for repairs. The next day the engine light went on and I brought the car back to Midas and it cost me another $800.00. I have been in contact with the owner and the answer I received was this was another issue and your car has been sitting idle for 4 months, and this is normal. I keep telling the owner my car was never sitting idle and before I brought it in for a routine oil change I drove over 60 miles that day to see how the car was running. My car drove and sounded great! This Midas has done all repairs and oil changes for the last two years and my car was there in August of 08 and everything was fine. Then in December 08, I needed to spend $1521.26 for repairs. I think Midas needed money and they charge me more then double for parts!

August of 2006 I went to this Midas for brakes. My truck was 5 years old and the front brakes were wearing down. I usually do them myself but didn't have the time then. They also said they had to replace the rotors . Total bill was about $400. The pads are the cheapest pads I have ever seen. There was an excessive amount of brake dust. I had to wash the rims a lot to keep the dust off of them.

Now a little over 2 years later the pads wore down so fast they have already started to cut the rotors. Pads should not wear out that fast. And of course theor warrenty only covers the pads. You have to pay for labor and new rotors, which cost over 2 times as much as the local auto parts store. No wonder they give a life time warrenty, they make a lot of money off of the customer just bringing it back for warrenty work!

The rotors were ruined by the cheap pads and some damage from the brake dust on the rims. Nothing major

I took our 1995 Toyota 4Runner that I had just purchased from a private party in Turlock, CA into Midas in Merced to have them remedy an excessively loud exhaust sound coming from the vehicle. The manager at Midas named Conrad told me that the catalytic converter was making the exhaust noise but that I wouldn't be able to see it because it was under the "shield" covering the catalytic converter he showed me which was still on the car while the car was up on the rack.

I looked at the "old" catalytic converter he showed me on the car still and noticed it had flanges on either end while he was speaking to me. I also noticed that the car had a shiny red "glass pack" muffler instead of a standard muffler. So, I was lead to believe by Conrad that between the supposed catalytic converter leak and the glass pack on the vehicle that the noise would be eliminated with the replacement of the two items on the car. After Midas replaced the two items, I mentioned to Conrad the manager that the car seemed to be just as loud as before the "work" was done. Conrad told me, "that is the way Toyota 4Runners sound."

well,on 11-4-2008 I had my 1970 ford cougar towed to MIDAS,I told them it needed a dump valve,they disagreed and told me about 7 diffrent things instead, wich would cost about $1200.00, I said are you sure/ yes okay please get my brakes fixed, please put all old parts in cougar. Nonetheless, about three day's later MIDAS called, yes, you need a port.valve. I was told they could not find parts but told me to order a portioning valve from mustangs unlimited, i did just that

MIDAS [wrong valve], order another valve [wrong one again], so after I pay for my car to be towed somewhere else, I found MIDAS has taken my battery [motorcraft 850 coldcrank 10 yr.warranty] put in interstate battery, My husband bacame very disstressed, had no choice to pay MIDAS $500.90 dollars for 1 metal brake line & 2 rubber hoses, so they could not keep my car. [per texas law 70.001-B,property code ]

tried to call corprate office 2 times with only being able to leave a message with answering service to solve problem, the owner has not even attempted to call to try to solve problem. corprate office has not tried to solve problem, I'm still mentally distressed over this issue, does anyone care? [NO] I believe MIDAS is such a big national name and a bunch of crooks hiding behind the title. also, I did check on my car at one time, MIDAS had left the right side of the body leaning on tire's. MY husband had to ask them 2 times to rotate my tires back so car would sit evenly.

consequences to them? NONE! yes air can get into the brake system from being left open for such a long time 5 month's, and have problem's. mental stress totally, knowing we had been taken for.

I believed that Midas was an honest and trustworthy organization I was wrong.On 3/25/09 I took my truck to midas told them my exhaust started making noise at the front just under the engine and that the check engine light came on could they check that and since the truck was already there for them to check the breaks,change the oil,Inspect the truck and replace a hanger at the tail piece that they were suppose to do the last time it was there [for free].They did every thing but what I took it there for to begin with.

I got suspicious when called to tell me I needed NEW ROTORS and front tires. When I told them that could not be possible cause they [MIDAS] had put new ROTORS on 8/30/08.MIDAS then replied OH! we can have the rotors cut.Thats when I got worried and wondered how many other times they got me.That free hanger was not free, they charged me $13.99 for the hanger and $75.00 for labor.They charged me for breakes that were suppose to have life time warranty nothing but $89.00 labor plus $34.99 labor for clean or adjust and $4.41 for a break light plus $14.32 Labor and the Inspection $62.15

Since that particular MIDAS is on the hyway I guess you could call it hyway robbery. They told me I failed Inspection they could not put the stickers on but,that after I drive it around for about 50 miles that they would put the stickers on for free! GO FIGGER. [I COULD NOT!]

On November 25th at 16:21 hiors, Me and my car were towed to this location by a AAA employee. The car was backed into a small garage. Upon negotiation with the shop manager he told me what everything would cost and I gave him my permission to start work on my car. Let me begin by saying that I had never had any serious problems until I took my car to this place of business. I am an optimist and always hope that people are decent until proven otherwise, these people are otherwise. After alleged repairs I was called and told that the car was ready. All the prices were different. The clutch kit had gone from $119.95 to $121.21. The machine shop price had gone from $79.95 to $80.78. The total at that time was $796.95 plus $21.10 in taxes. Upon final payment for the Alleged repair work the sub total was $789.91, discount was $2.82, Sales tax, $12.96, grand total $800.05 dollars.

I definately know that I was taken advantage of big time. I am a 77 years old Senior who is capable of self-care and am not looking for pity, however, I am looking for some justice and satisfaction. I was only able to pay them a total of $750.00 dollars to get my car back on November 28th 2008. These people are obviously dishonest hustlers who seek only to take gross advantage of old people like me. Since letting those people work on my car, I've had nothing but trouble every since. After driving the car for 2 weeks I took the car back complaining of a noise that I was hearing while driving.

The head mechanic immediately identified the problem, he did it so quickly it was as if he knew what it would be all along, and knew that I would have to come back. I spoke to the manager once again about a charge fee and was told that it would cost another $400.00 dollars to fix. I said no thank you and drove away. I did however through a friend find another machanic where I had to have the car towed by AAA to a northwest location that cost me $50.00. These people appeared to be honest and they were. The car needed a Sensor, Throttle Body Throttle. I paid $120.00 dollars for the part that I purchased myself and the mechanic at P&J Super Auto & Body Shop replaced the part for $65.00. Now isn't that an extremely far cry from $400.00 dollars don't you think. That would have been adding insult to injury.

Further, within that 2 week period after the alleged repair to my car, I was at a Doctors appointment. When I left the clinic I got into my car and it wouldn't start. I continue to try starting it but to no avail. After several hours and the clinic had closed by now as it was evening, I finally called AAA. It during the bitterly cold time of year as you will recall when the temperatures were quite low and it was quite cold. They were swamped with calls from people around the city needing help. It took them several hours to get to me. Since I couldn't start the car needless to say, I was very cold. When the from AAA arrived he tried to start the car but couldn't. When he opened the hood I was startled to see a different battery in the car. I realized then that the mechanics at Midas had (removed, stolen) my battery and replaced it with another one. I had the AAA man test the battery and found that it needed replacing immediately. I still have the battery tested report slip that came from the machine that the AAA man used.

This company dishonors the name of Midas. I believe that they should be investigated as soon as possible. They should be fined or prosecuted for their dishonesty, disregard and disrespect for people in general not just for Senior Citizens.I am still investigating on my own what other auto repair shops are charging for the same kind of repair job and have gathered some interesting results. The majority of the places that I contacted offer much lower prices for doing the same identical work on my car. I just had a call from a repair shop that would do the repair job for $225.00 for the job. this would be the price if I brought the part myself. We'er looking at around $345.00 dollars for the entire job.

My car remains unavailable to me as I write this appeal to you. It has remained parked for over 2 months because I've not had the money to have it repaired. I don't have a clue what's wrong with it. I cleaned out my saving account behind the first repair with the Midas people. As for the economic damage done, the overall total to date has been over a $1,000 dollars in parts and repair and AAA fees. I have saved ecery receipt I was given each time I bought a part or had something repaired. I would appreciate your assistance in helping me get all or at least some of my money back from the criminals at Midas Muffler & Brakes. I caught a very bad cold waiting for those several hours that it took for the AAA service to arrive. I should be compensated for this physical damage as well.

Got my brakes serviced at this Midas shop a year ago. The total amount for the work was high around $400 ($180 front pads and labor, $20 wheel seal, $60 resurface rotors, $30 rear brake adjustment, $90 rotor hubs). Labor and parts charges were crazy but the convenience was worth it at the time. A year later, after 13,000 miles the brakes started squeaking and the brake light came on. I think there is some major problem, because the brakes can't be worn so soon. Guess again. The brake pads needed to be replaced.

I'm figuring since I have the lifetime warranty that Midas will replace the brakes and labor will be free. Wrong again. The pads are replaced for free, but I have to pay $100 labor for the 15-30 minute job. Even in Los Angeles that is outrageous for labor charges. Also, even though I got my rotors machined just a year ago they wanted me to replace one ($175) and machine the other ($45). So morale of the story is don't fall into the Midas trap. They give you a lifetime warranty on your pads, but the pads are so cheap you end up going back every year and dropping $100 (or more depending on the damage to your rotors).

The use of cheap pads may cause me the cost of purchasing new rotors. Suggested service was to machine left rotor ($45 labor) and it would cost me $175 to replace the right rotor (that's $130 for a $30 part and $45 labor for 10 minutes work). I put this off till later

December 29, 2008, I brought my Mazda into Midas, for an oil change and asked to have my car checked completely for any mechanical problems it may have. The cost was $638.22. On December 30, 2008, my car engine light went on and the motor was racing and it sounded like it was going to stall. This is the first time this happened with this vehicle. On December 31, 2008, 36 hours after leaving Midas and paying an additional $883.04 for repairs, I was extremely upset and felt I was taken advantage of. I have been a customer of this shop for two years. They did all the oil changes and every repair needed during this time. I take very good care of my car, I always do preventive maintenance since I bought the car new, and have the oil changed every 3000- 5000 miles.

I contacted the Midas corporation on January 1, 2009, and informed them of my resent experience. On January 2, Daniel K contacted me about my complaint. I informed Mr. K in great detail about my concern in having to return to his shop the next day for more repairs and the high cost of the repairs and the parts.

One example: ignition coil costs less then $90.00 Midas charged me $225.18 for the part. Mr. K and I e-mailed each other and he said this happens, the vehicle had a different issue that was not found on the 29th. I did not have this issue with my car prior to the 29th it first occurred on the 30th after my repairs. Mr. K said the cost of parts were fair mark up. I do not agree with this statement, I checked with Mazda and I was over charged as in my example above. I feel that this Midas shop did something to my car for it to need more repairs. I am a woman and I feel this shop took advantage of me. The action I have taken so far, I stopped payment with my American Express card, after Mr. Krauss refused to acknowledge my concerns seriously. Now I am contacting Consumer Affairs for much needed help with this issue.

Loss of a days pay, I work on commission, because the car could not be driven. The time spent waiting for the car to be repaired, both days. The time spent complaining about what took place. This whole process is extremely time consuming and aggravating. All because a business is trying to rip off a consumer for extra profit, this is unacceptable to me.

The first time I took my car to Midas I could not drive it any further. The car barely made it off the freeway. I left my car there on a Sunday, after hours, and received a call on Tuesday about what needs to be done in order for it to run properly. I was quoted about $600, for new spark plugs, wires, plugs, rotators, and tune up. I said okay, and the car would be ready for me to pick up Thursday. I called ahead that morning, spoke with S. Elam, and he said it was ready. My friend's dad drives me to get to Reno at 730am, and they tell me it is not ready once I get there, and they think I need a new distributor and mass air flow system. But they are not sure and the mechanics thinks I need to take it to a dealership to use their diagnostic system because, the mechanics said that they didn't have the proper system for my car to check it.

I did not understand this problem. They didn't tell me not to come get my car that morning, so I drove there for no reason and missed an hour of work! Now they are quoting me $1,142.42 to have it fixed. Scott said, they were giving me a deal and they were actually losing money to fix my car. I said okay, and I just want it to run, meaning I don't want anything else replaced if I don't need it now. I asked, when will my car be fixed? Scott said they would call me. At this point I was worried that they didn't know what they were doing!

I get another friend to drive me to Reno on 01.22.09 to get my car because, Scott said it is ready. On 01.05.09, I pay one payment on my debit card of $571.23, and the other payment of $571.24 will be charged later by Check. I signed a two payment plan agreement. I was given the keys to my car with full assurance from Scott that it is running fine. I start my car and it sounds odd, then I drive 50 meters and it dies! It was operating worse than when I brought it in. Scott tells me he does not know what the problem is and asks me if I thought about selling it. He said he thinks it's electrical, but he said that he just runs the business part at Midas, he's not a mechanic. I am very discouraged and I don't trust Scott or Midas at this point. I tell Scott not to charge me until it is fixed, whenever that will be, I was not sure. I make sure the payment is stopped and I call my bank to withhold both transactions. At this time I did not know when my car would be fixed or if it would be at all.

I get a call two days later and they said they fixed it; the problem was a faulty part that they had replaced. I get an hour off work again, and my father drives me to Reno, for the third time. It is 730 am and Scott is not there, the mechanic said he is late and the mechanic was told to just give me my keys and take the car. I leave Midas with my car and it runs as it should, finally! I call Scott: to tell him that I stopped payment and I want a week to make sure my car runs, given that I did not have complete trust in them at this time. I tell Scott to call me and tell me when I should pay them after the first week. He never calls. I call the following week and he says he is looking into the payment process and will let me know. He never calls me!

I get a call from my bank to pay for one payment from the check. I pay the 1st payment of $571.24, which is actually $591.24 because, the banked charged me for the stop payment process! In conclusion, after all the changes in Scott's story and 4 weeks later, I don't trust that my car needed the repairs they suggested, and I was given an original quote of $600 to have it fixed, but they change that quote two days later without telling me until I get there, thinking my car should be ready. Then on 12.24.08, Scott re-quotes me $500 dollars more! Scott's business conduct was NEGLIGENT,inconsiderate, and very questionable. I don't trust that I received honest service in a diligent or professional manner!

Made three separate trips to Reno-36 miles one way. Did not have my car for 3 weeks. I was charged and extra $20 to stop payment on my check. I lost 2 hours of work. I spent $8-10 dollars in gas to drive to Reno each time, then to leave with no car, and another excuse as to why my car is not fixed, AGAIN!

I purchased the lifetime brakes and took my truck in to have the brake shoes replaced in 8-8-08. I was told by the manager I needed rotors. I had them do the work and it cost me $369.89 In 2-13-09 I took my truck back for brakes Iwas told I needed rotors again and I was going to need rear brakes and the drums and brake cyliner replaced. The manager told me he would charge me $1000 for front and rear work. I said no and just had him do the front brakes and rotors again. I was charged $316.99.

I took my truck to another mechanic recommended by a family member. That memchanic checked the rear brakes and told me I did not need new drums, brake cycliner. He said I just need brake shoes and my drums were resurface. He only charge me $183.00 I feel Midas was dishonest and had me replace parts that were not needed. I would like a refund especially for the life time replace of brake shoes since I do not plan to go back.

I lost one day of work since it took the Midas mechanic all day and I took the truck in the morning.I was unable to pay other bills since Midas charged me so much.

My daughter went in for an oil change, they told her that she needed to change the air, and fuel filter at 50,000 miles. This is according to all service manuals. They lso said that see needed a cv boot that one was torn. This was going to cost 275.00 . I did not believe this so I drove to Orlando 200 miles and I took the car to another shop and all that was wrong was was NOTHING, no torn boot. The boor was greasy the other shop cleaned and inspected it. Don't go to Midas

I went to have my routine maintenance accomplshed at this facility as I have done in the past. Brakes, wheels, fluids etc... This past Dec after Christmas I was due for the routine maintenace checks. They rotated the tires, checked the brakes all were good as I had them replaced by them back in June '08 and topped off the fluids.

This January we expeeienced the most freightning episode you can imagine. NO BRAKES!!!!!!!!!!!!. My granddaughter is on life support & both my wife & I help my daughter with the 24/7 care. We both had our cars and went home around 9pm. I noticed my wife waving her arm frantically at me. She was driving home with NO BRAKES!!!!. she is lucky that the road back to our house was flat 99% of the way execpt the overpass......... Yep you guessed it NO BRAKES free wheeling to a very quick turn into the block then up the driveway slamming it into park jerking the car violenty. I looked at her and she was in tears.

The ext morning I looked atthe car and started it thinking vacuum leak of great portions. No such luck, Had it flatbedded to the Dodge dealer & to all of our supprise the technician call me & the service rep over & pointed to the Master cyclinder cap. The seal looked like a flower so swollen. He & all other techs said WRONG FLUID. Why no brakes, all of the seals were destroyed by Wrong fluid into the system. They in their words, Melted and became mush rendering the system completely useless. they had to replace the ENTIRE BRAKE system anywhere the wrong fluid contacted a seal.

Since then 4 days in the shop, a rental car & $2411.42 dollars later the car is fine but my wife is a pile of rags driving at night nevertheless daylight. I contacted the corporate office and they put me on hold as large ones due. Could you please contact me regarding this issue. Best Regards.

The shear panic, potential loss of life. and the lack of training on the esscential requirements indicated by the manufactures specifications. Cost incurred at a time I can not afford.

July of 2005 took my 1995 Bonneville in for service. It was around 5 pm and asked for a brake estimate. Returned to pick my car up at around 6:30 pm and was told my brakes was fine just needed rear pads, and the car could be driven fine for a while but would eventually need repair. Noticed while there one tech had come over and told the person in charge of the shop that they were having an air pressure issue from on of their compressors. Took my car to walmart to have the oil changed later that evening, and took a trip to Hays Kansas about 180 (one way) that Saturday, and returned home Sunday.

While walking up to my car noticed there was a lug nut lying on the ground. Thought hum...someone is missing a lug nut. Went to lunch and returned home to notice there was 2 lug nuts missing on my car! took my hand and attempted to twist the lugs on other wheels to realize my lug nuts were all loose. Forgetting about I had took my car to Midas went to WalMart to raise hell. Manager was adimate that an oil change didn't involve removing the wheels, at which point I realized Midas had caused the problem. Called the Manager he apologized. Which is OK I guess if you figure I could have lost a rim driving to or fro hays.

Two Weeks Had a clinking noise which I assumed was the muffler. Gave Midas another chance and took it in. Was told the muffler was good and all it needed was to have a bracket placed on and a part welded back to the car. I'm no mechanic however after about 10 min my car was ready. At the register the lady told me it would be $180. Was in a hurry and it didn't dawn on me that they did 10 min work required no parts and just charged me $180. Called back to talk to the manager and explained if they had charged me an hour labor it still wouldn't have come to $180. Manager again apologized.

Now 4 years later I called Midas to have brake work done, surely they have gotten better, Wrong! Got an estimate for brakes was told I needed Rotors all the way around and pads for front and back, total job $700+. Took it to another shop where they allowed me to supply the parts, front rotors $38.99 each, rear $21.99 from auto zone, pads $25 front and $18.99 rear, labor cost $120. Total cost $290 including tax. Went to drive my car home and had a problem (more about this shop in another post). Took it to Midas for a diag. Midas said all the parts were fine however my rear passenger caliper was over torqued (don't know what that means) and the screw was stripped and the hole had to be re grooved, and 2 washers needed to be replaced to regain brake pressure in the system. Total bill $295.

Midas didn't put one part on my car other than washers, asked why ticket was so much manager told me it took 2 hours to flush the brake system and replace the fluid. Midas have machines to do this, I dont believe they removed the brake line and let the fluid drain out using gravity. Manager said the bolt drilling on the rear caliper cost $120 to repair. Called Autozone and was told a whole new caliper would cost $48 including tax. My car was taken in at 5 pm on Friday, Midas closes at 6 pm. was called on sat at 10 am stating my car was ready. The manager said he started on my car on Friday, which isn't true as I drive past the shop on Friday around 5:30 and my car was still sitting in the lot. They opened at 8am on sat so no way they spend 2 hours draining fluid on my car given they called me at 10 am saying it was ready. So quick math $295/2, $147.50 an hour for labor (they put 2 washers on my car!). Unless those washers were platinum, their labor rate is higher than Mercedes Benz!

i am responding to brandys complaint from salt lake midas. i am the manger from that midas and she came bace in and we rplaced the part that we broke. as everybody knows on cold days or car with high mileage plastic parts can break. and we was more than happy to fix the part that we broke at no cost to brandy. she did come back after work. and for that we apologize for. but not all midas are bad

I purchased new tires at Midas in Florida prior to my move to Georgia. After only a couple of months, I had a slow leak in one. First it needed air about every 3 weeks, then every 2 weeks. After getting situated after move, I found the closest Midas shop in Douglasville, Ga. When I took my car there, they said they could not find a leak and told me to come back in a couple of days.

I then called corporate office and spoke with someone who PROMISED he would be talking with the owner of the shop, took my telephone number and PROMISED I would hear back from him. Almost 2 weeks now, and I have not heard back. Nice way to treat a customer. And the tires were not cheap. Very expensive. So, all I can do now is warn everyone. DO NOT BUY TIRES AT MIDAS!

I have to put air in tire every two weeks because a Midas employee cannot find the slow leak!

I went into the Midas on Dekalb Pike (King of Prussia, PA 19406) on Saturday January 17th 2009. I got there about Noon. My car was stalling and running rough. I barely got the car to the shop. I went in to the office. I was visibly upset due to being very scared trying to get my car there. The man at the front desk told me that he thought it sounded like a possible electrical issue. He wanted to run a diagnosis test on my car. Once that was complete, hed give me a call, to let me know what he found. The same man called me back about 15 minutes after I left the office. What he than tells me, leaves me shocked and crying. He tells me that I will have to replace my motor. That I have a tap and I will need to replace the engine.

Now, I am a 30 year old woman who does not know a lot about cars. I called my father, who does know a lot about cars. He said that it does not sound like an engine problem, that it could be a battery and/or alternator problem. He said I wouldve had a light come on, overheated, or seen smoke. Something. He advised me to get my car from the shop and have it towed to Pep Boys. I called AAA, to have them come to get my car. I return to Midas, where they still tell me that Ill have to pay a couple thousand dollars to have my engine repaired or replaced. And they dont even think it could be repaired. My only good sign was there is no metal in your oil.

A friend of mine was with me for the pick up and told them to not charge me for the diagnostic. Because he believed something was not right. The guy at the desk said fine. Tow truck arrives. (Even the tow truck guy said no way was it an engine problem.) We get to Pep Boys around 3pm. About 10 minutes later, they call me. I had a leak from my battery. My battery had corrosion all over it. My only needed repair was a battery. It would cost me $125 for the diagnostic, the battery, and the labor.

I wasted an entire day, when [Midas] couldve easily helped me and fixed my car in minutes. Was it that they saw a women walking in to their shop and saw dollar signs? I want an explanation. I want an apology. I want something for my troubles.

On Saturday, 01/03/09, I called Midas to get a quote for a bulb replacement for my 2000 VW Beetle and an oil change. The bulb replacement for my passenger side headlight, with tax included, was 36.99; and the oil change was 19.99. I left my vehicle there while my daughter and I ran errands with my friend (Lisa had told me to come back by 5 to pick up my car).

I called at 4:15 to see if the bulb had been replaces and the oil change completed and was then transferred to Corey who informed me that the headlights on a Beetle were quite tricky (something I already knew which was why I took the car to professionals instead of doing it myself as I had on my previous cars). He then told me that the plastic case that held the headlight in had been broken during the repair and that I needed to go to the dealer on Monday to get a new part, bring it back to Midas and they would then repair it. They also stated the oil change had been done and I could come pick up my car.

When I got to the shop, I informed them that I was not driving anywhere on Monday to pick up anything; and that I had brought my car in for a bulb replacement and oil change...nothing was broken until they got their hands on it. At that time, Lisa informed me that since it wasn't really our fault, and it wasn't really your fault, we are willing to go in half on the part with you. Not knowing how much half would be for the part (and simply not caring), I then informed her that nothing on my vehicle was broken when I brought it in...the bulb was out, that was all.

Now my headlight peice is broken and there is a gaping hole where my headlight should be. From their tone and words used, I left with my vehicle under the impression that they fully expect me to pay for half of the part. Not only that, but I work Monday-Saturday and had taken the afternoon off on Saturday to get the BULB REPLACED and the OIL CHANGE ONLY...Now I have to take time out of my schedule on Monday to take the car back to Midas. Also, my vehicle is now making a noise that it was not making on Saturday BEFORE I dropped my car off... hmmm.

On December 6th, 2008 I had brake lines go bad in my car. I brought the car to Midas on 12/6/08. They replaced all the hoses for the brake lines also new pads, drums, roters etc. I have directional tires on my car. When they put the tires back on the car they put them on going to wrong way. On 12/30/08 I brought my caz to a service shop that my mom recommended. They called me on the 12/31/08 to tell me why the car was shaking so bad. Midas had put the tires on backwards. I went to Midas to have them pay for this since they were the ones that did the work. They have not responded. They should be paying for this fix. The cost is going to be $300.00 +. I have to get 2 new tires because the belts in the tires broke away since they were installed wrong. I also need to get an alignment that was not needed.

My muffler was making a lot of noise. I went to this establishment. I need the front pipe. They told me this would cost $623 parts, tax & labor. I was told by Gary? That the dealer only sold the pipe(s) and muffler together as a set. I called the shop that does my other work. The muffler is not bundled with the front pipe.

On 8-30-09 (Saturday) my muffler started to drag as I was driving to our local Mall. I pulled into a Midas Muffler shop to ask for help. They were busy so I was picked up and waited for the call on the estimate. I was called and the manager stated I needed a new muffler because of me dragging it and there was a hole. He stated that it was a stainless steel muffler which is very expensive (around $250.00) and he did not have one in stock so it was going to be a special order and it would have to be repaired the following Saturday.

A few hours later I went to pick up my vehicle and he said that the muffler fell because a single bracket had broke and they hooked it back up so I could drive the vehicle until the new muffler came. He asked for a $100 deposit for the order. I was a little suspicious because usually anyplace I take my car to the attendant points out the problem, but my car was off the ramp and parked in the lot. I thought this was Midas Muffler why would they be deceitful, so I put the deposit on my credit car and off I drove.

I noticed that the car was as quiet as if nothing was wrong. I then got very suspicious and had a friend check out the muffler. He stated that there was no hole in the muffler, just a shiny spot where I had dragged it the mile or two. It was now 5pm and I called to cancel the order and the place was closed. Of course it was Labor Day weekend and I was working out of town 250 miles away.

So from my place at work on Tues Sept. 2 at 8:30 AM I called Midas and told him of my situation and that I had decided that it was best that I cancelled the unneeded muffler. He then refused to refund my deposit, stating a special order could not be cancelled. I was not given any policy or written statement saying this was not possible. My next step was to contact my credit card company to dispute the $100.

After a short period of time Capital One did grant me the $100 credit. On December 2, 2009 I received notice from Capital One that the $100 was again in dispute from Midas. They state the charge of said amount was for the repair of the bracket and that was what I signed for. I have disputed that claim again stating the amount signed for was a deposit of an unneeded muffler and that no amount of money was asked for in the repair of the car. I assumed it was a quick fix so I could get around for a week until that $250 muffler arrived. Capital One did not believe me. They said since I could not prove my cancellation that the $100 was mine to pay. My theory is Midas was out to get my money no matter what. They have lied, cheated and stole money from me since the beginning.

I was having some problems with my car on the highways because it would shake extremely hard when I went over 50 mph. I contacted my caseworker from the Department of Human Services and she informed me that I could take my car in for an estimate on exactly what was wrong with my car and how much would it cost. Being that I am a female who doesn't know much about cars, I decided to take my car to Midas for the labor to be done because I heard of many people taking their car there and receiving satisfactory labor.

Once they checked out my car, not only did I need struts, they stated that I needed a water pump also. They told me that it would affect my heat and I told them that my car's heat was working just fine. The worker stated that I needed to get it fixed now because it's almost winter and more things could be messed up. I agreed to have the water pump and struts fixed which totalled over $900. I went to pick my car up the next week and noticed that it was driving harder than when I brought the car in and it was making a noise that I've never heard before. I called back up to midas and they stated that it may be because of the new parts and that I should give it some time to allow the parts to "brake" in. Knowing nothing, I listen and paid for it later that week.

My car stop and the reason being is that when they put on my water pump, they messed up my tension belt which they admitted to but stated that I would have to pay $400 to replace it. I was angry and we got into a bit of a discussion and the supervisor stated that they would fix it for $100 only when the state paid them the labor for my water and struts. I decided to contact an attorney because I felt that I should not have to pay for something they messed up.I didnt contact an attorney. I decided to give them another shot at fixing my car. Finally the state paid what they owed and stupidly I took my car back to them to fix my belt for $100 that I couldn't afford and had to borrow the $100. Midas told me that my car should be ready in 3-4 hrs. I called to see if my car was ready and they said that they messed up my motor and that they would replace it free of charge to me.

The only thing I would have to pay is for the belt. I was red hot and just prayed and waited a week and a half for my car to be fixed right. During that time I spent too much on cabs and paying people to take me to work and my child to school. Long story short, I got my car back last week and noticed a leak but could not discover where it was coming from. Two days ago I tried to drive it and my steering wheel was extremely hard to turn. I couldn't get out of the driveway because I couldn't turn.

A neighbor saw I was having problems and came to assist me. He checked my steering fluid and saw that I didnt have any. I got a ride to the store to buy some fluid, got home to put it in and it all within 15 mins was on the ground. My container is cracked and wont hold any steering fluid that is why I cant drive it. Well it starts, but it is extremely hard to even turn a corner. I called Midas this morning and they wanted me to bring it in after I told them I cant even drive my car. They sent two workers to come out and pick my car up at my home and supposely checked it out. I had to work 2nd/3rd shift and wont know until i call them this morning. My neighbor told me that the water pump in my car is old and that when they put the motor in my car (used) they kept that old water pump on it and basically received free money from the state! I am going to contact our attorney general because from now on, I feel I will always have problems with my "99" Pontiac Grand Am. I had it for almost a year and had no problems with it but the struts. I have lost money and time and I make it my personal agenda to inform others about my situation at hand and to not take their cars to Midas.

Here is the deal. I have gone to Midas twice for new brakes since 2002 and both times to replace all pads and resurface rotors: once at 42K miles in 2002, and once 62K miles in 2007. In 2007, a metal-on-metal noise (reason for the visit) did not go away after the work was complete. After one year and 12K miles, I grew tired of the noise and decided to have a look for myself. I found that the pads were well worn into the indicator with almost no pad left... but only on the right back side and the left front side. The other two were fine. So, I am clearly left to believe (after only 12K miles) that they only replaced two of the four sets and left the old pads on the non-replaced sets... but charged me for a full four. Needless to say, I am pretty upset about this, as there is no way that two alternate sides can wear so drastically different in 12K miles -- especially since 10K miles are highway miles.

Once springtime hits, I intend to picket in front of their operation, as well.

I brought my car to this establishment find out why my car's service engine soon light was on intermittently. Other shops had been honest with me, and told me that they could not get any reading off of the vehicle, because either the computer was bad or the connection to the plug-in for the analyzer was inoperable. Neither could this Midas shop, but they were crafty enough to lie about it, and told me they could, but unlike other repair shops, did not willingly show me the reading their machine was producing.

They had charged me three quarters of an hour's labor to remove two easily accesible screws holding the sensor to the firewall of the car, hook up the vacuum line and one connector, and screw it back on

($60). They also charged me $109 for the part which I later learned retailed at NAPA Auto Parts for $47. The owner gave me every excuse under the sun for having willingly done all the above. When I asked if he thought that a 100%-plus mark-up was a bit extreme on the price of the part, he told me that I didn't understand math. I never did ask what this Midas Rocket Scientist got when he took Calculus, but...I guess he's right - since I only got a B in it!

Cost me about $90 more than it should have. I'd guess

On 10/31/08 my husband took our car to this shop, for an oil change. When they looked the car over they also told us we needed a new battery. So we got one. My husband always tells them please check the brakes plus the rotery. The said they did. When we got it home we noticed the next day that they had spilled battery fluid over the front of the car.

Went back with it and showed them. The insurance agent came by said we could get it fixed. However today my husband looked at the brakes and rotery and they are completely worn down. We find it very strange that nobody said anything to us about this. My husband went over to the shop to talk to them but they got into an argument and he left. I can't believe how after one month we have to replace the brakes and cups now and if they would have done their job we would only have to replace the brakes.

Acid on the front of the car and complete brake job

I asked for a brake estimate over the phone for front brake pad replacement. I was told it would be $125-225. Well I took the car into Midas to get the estimate and after keeping the car all afternoon and overnight, they got back to me and the estimate was for 375.00. He also informed me that the rear calipers and pads needed to be replace and it would be in the neighborhood of $700.00

Anyway, I declined and was charged $30.00 for the estimate. Oh, well, a waste of $30 but a good lesson learned: Don't ever go to Midas.

I took my 1999 Buick Park Avenue to the MIdas on Ocean Ave because I just put some 20 inch rims and tires on it, and the rear was scraping. They referred me to the store in Daly City citing lack of equiptment. Once there I was asked to pay $20 for an inspection and then they told me that my Air suspension in the rear was damaged, if I fixed that, my problem would be solved. $701 later, 4 drive arounds later, 1 more adjustment another day, another shop, another adjustment, I still have the same problem.

I believe that they misled me and told me to fix something that did not need to be fixed. The last adjustment they made left my rear end looking like a roadster, I have pictures. I called the Manager (Juan) again today (11/24/2008) and he has not returned my call. I think that I got ripped off and either want my money back or my car repaired as they claimed it would be if I paid $701.

My custom tires are now damaged, I barely drive the car.

I've taken my 1988 Mazda B2200 pick-up to Midas to get my brakes done because I am no longer able to do my own brakes due to illness.It was Jan.25,2001,Midas gave me an estimate for 1029.44,that was for complete brake system and 150.41 for to send rear end to machine shop to compress bearings to rear end and that it needed to be done, because the rear end was leaking fluids.So I agreed to do it because of the lifetime warranty. I was told then, that the only thing that it would cost me is 40.00 dollars plus tax to change the pads and shoes under lifetime warranty for labor and parts.That all other parts are not warranty so I agreed because they were putting all new parts. Two weeks after having all this done I take it back because I was hearing a noise from the right front wheel.

they check it out and told me that one of the shims must have fallen out,so the replaced it and also told me that the rear end was leaking again that I need to get new bearings pressed on again.I said what! I just had this done two weeks ago.So they told me that they were sorry,and that I had to pay another 150.41 to get it done,because they don't warranty any outside work. I was shocked and told them don't worry about it because no way I was going to pay for this again,and left.

About 3 months later I bring it back to get them to check break system and they told me it was fine I said ok, and left. About 4 months later my motor went out so my truck sat in driveway for about 4 years until I could afford to get a new motor that cost me 4,697.90 installed.That was done on 12-01-2005 and another 400.00 for a new carburetor, so I said I just about got a new truck with all this done including new gas tank and lines.So in June 2006 I've taken my truck back to Midas to check breaks they told me they were fine,to check back in 6 months I said alright.So in Jan.2007 went back to Midas to get breaks check again I was told they were ok.This time I could not understand why they would not change breaks,I thought maybe they were special break pads and shoes.

Again I taken my truck back on Nov.14,2008 for them to check breaks this time I over heard them talking about my truck and one of them saying that if that was told to me there would have to honor that and by the expressions on there faces and hearing a little bit of there conversation I knew there were trying to charge me for something.And they came to me and said they have good news and bad news,told me the good news is that the back breaks were good they just need a little adjusting, but the front pads need to be changed,but they cannot because the front rotors needed to be changed because due to specks if they turn them they would not have enough medal on rotors for new pads and could not warrant the pads.I told them that they were trying to screw me on this .they said no, but I,m not that stupid.I use to do my own breaks and know that the rotors were not chewed up they can be turned at least two times before replacing them, and if they did put on new rotors they didn't have enough metal to began with.

Also they were telling me that I have 70 something thousand breaking miles on this breaking system and that's why the rotors are bad. Well if that's the case please explain to me why they did not change the shoes in rear,what they are waiting for the shoes to tear up the drums in the rear of my truck so I would have to buy new drums too.If I were to change all this it would have cost me no more than 250.00 for parts only.Invoice no:109162 and of course they don't have any paper work on me at all that I even brought my truck back to them to check.

my rear brake was making noise I take to Midas to check my rear brake, I left my car, they call me later on and told me that cost will be $98 or $99.97 for all front and back pads and rotor on the back. I agree price was just super good. about afternoon they call me to come to pick up my car, I go there with $100.00 but they told me that my cost is $922.97. WHAT? I agree for $99.97 what happen, they change front and back rotors and front and rear pad, F prem semi met pads $127.31 F Brake Rotor $283.12 R brake pad $71.79 R brake rotor $99.64 Labor $240.80 shop supply $39.93 Tax $60.38= $922.97 this is for VW Jetta GLI 2004

The manager told me he will take me to who ever I need to go to get rest of the money to pay for work done on my car, he will not take part back I have to agree or I will not get my car back. I borrow money form my boss and pay them in full amount. I report to Midas corporate office and I get call from same manager to call him on his cell number.

I still can`t believe that they will charge me this much for brake job? Also my friend have old car and he have same rotor and pads for $180.00. I was scammed and overcharged for the parts on my Jetta 2004 GLI this is Crime and this people need to go to jail or close the place down.

financially broke, from this brake job I do not have food to by or pay my bills all my money was payed to Midas.

I went to this location earlier this year maybe March to have my brake pads replaced. I had bout 49,000 miles on the car at the time and they even told me I didn't really need pads but I have a young child so I said do it cause its never been done before and I'd had the car going on three years at the time. They said with everything pads machining rotors and adjusting drums was $360.00. This was not the issue. They went on to tell me the noise I heard while driving was due to a loose wheel barring which he asked did i want fixed I said no I have a great warrenty and I'll let the dealership deal with it since it should be covered under my warrenty.

I take my car to the dealership yesterday (I've been busy) and they said there was no issue with the wheel barring and charged me $98.88. As a matter of fact he said my car was in great condidtion other than desperatly needing new brakes. This is another complaint. When I went to midas to get brakes I had over 40 thousand miles on my car over the course of dang near three years I get them changed and all of a sudden 7-8 months later I have 1 mm worth of pad left and my rotors are beyond turning specifications? What? Did they even change the brakes or what.

Had the wheel barring actually been loose I would not have been charged anything but because they gave me a very wrong diagnosis I'm out a hundred bucks. I don't think this is very fair and I believe they were just trying to suck more money out of me because i had taken my car for a service that they themselves said was not actually needed.

i am out $98.88 I want the money from Midas. Had they not made up a diagnosis i would still have my money.

Something awful happened to me and I think our community should be warned. I took my car to the Hanover Avenue location of Midas for inspection. The manager came in and told me that I needed in excess of $900.00 worth of work on my car. He also explained that there was a screw in one tire and staples in the other. I told him that I would replace the tires immediately if they could not be patched because I would be leaving there with my 7 month old daughter and husband for a 98 mile trip to NJ.

No sooner than I left I heard an AWFUL noise coming from the front left of my car. Upon returning to the state a day later, I brought the car back. The manager told me that I would need an entire new axle which would cost an additional $200.00 for the part plus $85.00/hr for the work. I asked him if it was unsafe and looking at my infant told me I could drive on it as long as I needed to; the noise was just unattractive not unsafe.

Yesterday on Rt 22 my car started shaking, the steering wheel started jerking back and forth and the noise became unbearable. I pulled off and drove to the nearest auto place, Jack Williams Tire and Auto. The man working, Rob Petrozza, took the cap of the rim of my front left tire and the lug nuts were almost completely unscrewed- he removed one with his fingers. His exact words, you could have been killed. He pulled my car in and torqued all the tires. His mechanic told me that three of the tires were unsafely loose, the noise was my tire almost coming off and that the other tire was so tight it was wearing my rotors.

I took my truck to Midas on Oct 7, 2008 at 3 pm so they could put a catalytic converter. They asked me to leave my truck and pick it up the following day. When I picked it up, I was surprised they drove it for 30 miles and they didn't tell me.

Do they really have to drive it that long to test drive it? I'm worried. I don't know who drove my truck and what he did with my truck. What if I get arrested because my car was seen somewhere where it's not supposed to be?

I brought my 1997 Subaru in on 9/3/08 to have the muffler looked at. 1475.00 later my car was fixed. The clerk Bobby who called me told me I need major car repairs ie: muffler, mid pipe and catalytic converter and that my car was unsafe to drive, that I would get pulled over by local police and fined, and that I would asphyxiate myself if I turned my heat/ac on. The clerk Bobby used scare tactics to get me to have my car repaired there. According to other local Midas shops he is NOTORIOUS for using scare tactics to bring business in. After the repair was completed I consulted with other reputable repair shops and I was over charged by at least $600.00 I spoke with the general manager who was not helpful and offered a $100.00 store credit to be issued. I then went directly to Midas Corporate in Chicago where the gentleman argued with me. I was told I would be contacted in 72 hours. That was almost 1 week ago.

I spent almost 1500.00 on a 1997 vehicle.

In reading the news about Midas fraud, I believe I also have a valid complaint when my 96 Chevy Blazer was towed into service at Midas. I was charged $546.00 for a delphi alternator ($269.95) and interstate battery ($129.99) plus labor & tax. My truck had very low mileage of 30k+, I can not find a price online being sold for that high amount I was charged for the part.

This was in October 2004 and after reading the news report about Midas it could be more stores as I was told it is the same owner. I did call them afterwards and spoke to a woman who worked there, she also seemed surprised about my situation and cost.

I was unemployed at the time, so the added distress being towed and then having to deal with an unexpected high cost with low mileage on my truck seemed very strange with unreasonably high expenses.

Midas is dishonest and wanted to replace a part that wasnt broken. My truck was making a terrible knocking noise when I tried to brake, so I took it to midas, my first mistake. Well, they take it out to drive and assess the problem. They bring it up on the lift, and show me the problem, Im missing some bushings in the suspension.

They continue to tell me that I need a whole new front end, and quote me for shocks and struts. $1400 later, I say no, take it off, I just need the car to work, I dont care about a bumpy ride, just need to be safe. They take it off, $698.45, I need new ball joints, new bushings, and they slipped an alignment in there. Turns out they forgot to add in their generous 2 hour labor charge - another $186. Total $897.47

Thats completely unacceptable for me, so I decided to take it to a local mechanic down the street. Not only does he quote me for almost 1/3 LESS than what Midas wanted, he also saw that I needed new rotors and brakes, and replaced those too. Total paid $500.76

Now, my problem here aside from the obvious expensiveness of Midas, but they didnt even tell me my brakes needed to be done, so it was $897 to fix only half of what was wrong. Now, when I got it back from the local mechanic, he explains what he did, how he fixed it, and that what midas wanted to replace - The lower ball joint - wasnt broken, it was in great condition, just needed to be tightened Never use midas, they are dishonest and prey on people who dont know any better. Youre better off with the local guy who will do an honest job.

No damage done, except to my state of mind.

I had an oil changed on 2 different occassions and both times i ended up getting a major service done for another problem they caused.The first time i went in for a routine oil change and resulted in me paying to have a get the container fixed that holds the coolant. They ruptured that.

Then just last week i had an oil change done, and the same day the oil was leaking out. 2 courts of oil emptied out within a week. I went back to them once again with the complaint. They are now trying to charge me almost $600 to get a oil pan gasket. If i don't get that fixed, its going to result in me having a blown engine. I can't afford somthing that wasn't wrong before a simple oil change.

I now have to get another job done that costs $691. Oil pan gasket, which was not broken before a simple oil change.

On 08/02/08 I took my 2001 VW Jetta to Midas because I had the check engine light on and the engine would shake when idle. I was greeted by Michael Jaskowiak, he said they were gonna run some tests, I left the car and went to work. Later I called several times and I spoke with Michael and he kept telling me he'll call me back in 5 minutes, hours later I would call back. This is not the issue, when he finally told me what was wrong with the vehicle, he gave me several reasons why and recommended about $1200 worth of repairs.

I told him that by no means I could afford that and asked him what would be extremelly important to get the car on the road safelly, otherwise I wouldn't repair it, he told me a tune up and install a new Oxygen sensor, this would take care of the problem(check engine light would go away and car would run ok), and later on I could come back to get the rest of the work done. So I agreed on $731.22 of repairs, $345.80 (highly inflated prize tag) for an Oxygen sensor, and $139.28 for sparkplugs (also highly inflated prize), $68.02 of Engine diagnosis plus $205.88 in labor costs.

When I picked up the car, it seemed fine (the problem was on and off, so this didn't mean the car was fixed), so I drove it home and the next day when I started it, it had the same problem, check engine light on and the engine shaking a bit while idle, SO i took the car back to Midas, this time I was greeted by Chris, and he told me he'd check the car and call me, when he called me later he said he had to replace the oxygen sensor they installed and that now I also need a different sensor it it would cost me around $400, on top of the $731 I already paid!

So, basically, I paid $731 for sparkplugs and an oxygen sensor, and now they want more money to fix it. I want my money back or the car fixed, and they won't do either unless I pay more. He told me I can call corporate if I'd like, which I will, good luck with that right? I lost $731.22 and my car just like before. Plus the stress to have to deal with this.

I decided to take the car early Monday and i took the freeway to Pasadena. I was driving at speed limit when all of the sudden I started hearing like a rattle noise and heard that something fell off from the car (caliper bolt fell off) and the noise got louder and worst. I took an emergecy exit and parked the car, at the moment I knew, I could not drive the car, I had to call AAA to tow the car to MIDAS. I could have been in a car accident, I could of killed my self, and MIDAS did not even take that into consideration. I would like to get my money back. I was very scared. I could have lost control of the car as I was driving. Is my safety, MIDAS put my life in danger. I am glad there were not physical damages, just psychological issues. I am still nervous when I drive the car.

I started to work with this company on june 2d 2008, I didn't get my paycheck after my first week, than situatin begins getting worse, manager who promissed and as his advertisment in Washington Post stated it will be salary + commission, but when it came to pay check I saw only base salary without commissions, when I compained mr. Wade told me that he cannot pay me more than 600.00 because my commission is only 20% and in order to make it work I have to turn work orders for more than $5000.00 gross,

well, when I said than then I have to find another job situation became even uglier, my day off was settled for friday, this 4th of july was a friday, and when I came on saturady to pick my check, I was forced to work though it had to be my day off, when I finished all work orders and start to gather myself to go home, Wade stated that it is only 2-45 not a 3pm, so I answered that this my day off and he told me that he will terminate my position in company, I said fine with me, but you owe me 2 weeks pay check, today I got only last week paycheck and when I requested check for the first week, Wade said that I didn't work at all this week and I was forced to leave.

I lost at least 600.00 plus 20% commission which I suppose has to be around other 2000.00-3000.00

I went to midas for a brake inspection. 'You need everything', ok do it. $700.00. I left with the repair work done, feeling safe. My brakes made a squeaking, rubbing, grinding noise. I called them. Thats normal for new brakes, they will wear in, no problem. A few days later, leaving for work at 5:00am, tried backing out of the driveway, my Dakota wouldn't budge. It was like I gave it some gas, and stood on the brake pedal at the same. Then a loud clang, and I started to move. After getting going, it was horrendous!, jerking,clanging, grinding, thumping, you name it.

Took my truck back to Midas and told them what was going on. Left it there 2 DAYS before THEY CALLED ME. WE CAN'T FIND ANYTHING WRONG. (They wouldn't provide any paper work that they had done any work of any kind), handed me my keys and thats all. I set the trip odometer when I left it. It still read 0 when I picked it up. They had not touched it. I called them. My wife and I went out to lunch. Leaving the restaurant, I had no brakes at all, and then smoke began pouring out from the right front wheel! OK, lets try a set of calipers, $450.00.

I hung up, called their competitor Mienikie muffler up the street. Took it there. New calipers, $360.00, plus, one of the wheel cylinders MIDAS REPLACED WASN'T WORKING AT ALL! Now the brakes are fine. Midas is the absolute worst buisness of any kind I have ever dealt with, period. You can have a bad muffler, a brake light or headlight out, but brakes are serios business. Go to Midas and kiss your money goodby and drive at your own risk. Everthing I just stated is the absolute truth.

This went on for months. I was afraid to drive it, especially when my small grand children were with me or my wife drove the vehicle.

The air condition in my car was not getting cool as it should. I went to Midas aand was told that it would cost $39.99 for them to find out what the problem was. After about an hour, I was told that there was a leak in the system and it would cost $204.00 to fix it and add refriderant. I had been waiting for two and a half hours when I was told that they would have to order the part needed to fix the problem but that I owe them $44.03 for inspection fee.

When I received the Invoice It stated that I declined to authorize the repair. Also I noticed that the invoice said that all I needed for the repair was a high side valve which cost $1.00 and two cans of refridgerant which cost $34.00. They had made me wait for two and a half hours and just charged me $44.03. I realized that they had just wanted the inspection fee. I was told that they would call me in a few days when the part came in.

I paid $44.03 for nothing. They had no intention of fixing my air conditioning. I realized this when I noticed that the part only cost $1.00 and I was quoted a price of $204.00 for the repair. It did not take two and a half hours for the to find out that they did not have a part.

First visit: Was to have my brakes checked as they had been making a 'squeaking' sound when braking. Car was left with them from 10am-12pm. I was told that I would need new brake pads and that my disc needed to be machined. This was going to cost me approx, $500. I was okay with that and booked the car in 15 April 08 which was a Tuesday.

My family and I went through to Hamilton for the weekend and on our way back the brakes were vibrating when braking and the squeak had come back. I phone Midas and took the car back to them to re-checked. I told them that the 'squeak' had come back and that the brakes vibrated when braking. They informed me that they could not find anything wrong. So I thought okay we will see how things go. The next day I took my car to work and the noise was getting quite bad. When I got to work I was told by one of my work mates to take the car to the machanic he uses which is situated at the back of my work place.

He diagnoised that rattle from front suspension on braking. Found that front brake pad sticking to brake calipers, so he serviced both sides. This cost me $113.62 to get done. When I phoned Midas and told them what had happend. Sean said that I should have given them the opportunity to fix the problem. I told him I did. Then he said I did not explain the problem properly to his leading hand.

I also mentioned to him that my son who was working on a construction site along Alfriston Road, so my car speeding at some rediculious speed and it looked like he was really 'thrashing' the car. He said that he was testing the brakes. I told him that it is only fair that he should refund me the money $113.62 that I had to pay out to the other garage to get my fixed and safe. I told him I was going to complain and he said that this was fine. Then starting quoting me some rubbish about consumer rights or something.

Then to top things off, the car started to make a 'whinning sound' and the brakes were vibrating upon braking even worse. I took the car back to the new machanic and he found that the shudder from the front wheels was from the rotors which were worbed and right front wheel bearing worn. So he had to skim both disc rotors again. This had been put on the invoice from Madis as one of the jobs they did on my car. This repair cost me $408.31. I should have heeded the warnings from people that told me not to take my car to Midas, But I thought I would give them a benefit of a doubt.

I went in to Midas about six months ago for a regular brake job. I did everything they told me I needed and waited there for three hours for them to fix the brakes. $550 later, I drove off under the impression that my car was done for a while. Within a couple of days, my car started squealing when I broke, so I took it back in again. They said that sometimes new rotors have to be resurfaced and that after they were resurfaced, the squealing would stop. I got the car back five hours later; however, within a couple of days, my car was back to squealing.

I took it in again, only to find out that the wait would be a couple of hours before I could get in. I asked if I could make an appointment for the following week, they said they could fit me in. I returned a week later only to find that there was no record of my appointment. I waited another three hours to get my car back...can you guess? the squealing continued even after the third time.

I contacted the regional manager and told them I wanted my money back. He swore up and down that he would oversee the job himself and get me in and out in an hour. I agreed and took it in. Before he gave me my car, he said "you need to get new tires because there is a wobble on the front wheels that is caused by bad tires. Here is my card if you want a good deal..." He handed me a business card for a tire dealer in a nearby city.

I asked him what he was talking about because my tires were under a year old and there was no wobble before I brought it in. He said that it couldn't have been them because he had overseen everything. I drove off to an awful wobble that got horrendous as I drove down the freeway. I decided to go back, but at the last second drove to my mechanic across the street. He looked at the tread in the tires and said he didn't see a problem. He drove the car and noticed the wobble so he put it up and decided to take the tires off. He took them off by hand!

It turns out that not only had Midas not tightened the lug nuts, but they had also not surfaced the rust under the rotors, so they were sitting awkwardly on the wheel. I was told, immediately after contacting midas for my money back, that I would get a full refund...that was two months ago. driving on the freeway with lug nuts not tightened. fifteen plus hours of visits. $550 on four bad brake jobs

I called to see what a new A/C compressor would cost. David asked me what my A/C was doing and I explained that it would not stay blowing cold air,but would then start blowing humid hot air. He told me for $19.95 he could hook it up and see what the problem might be.

After doing this,he asked if I had ever had any work done on the A/C. I told him no and that I bought the truck new in 2001. He said it was rare that a compressor would go out with mileage under 60,000. He said he thought it had too much Freon in it. David said he could flush out the system and recharge to see if it would hold. I then asked, if that didn't work, would he be willing to work with me for the recharge and then a new compressor and he said he would.

$131.05 later, I left the business with cold running air and I didn't have to have a new compressor. I was told earlier this morning (at another business), my compressor was running weak and that it needed to be replaced. I got one of those gut feelings I might be being had, so I called around and even went online to see what a new compressor would cost. A friend of mine told me I should call Midas to see what they had to say and I am glad I did.

David is an asset to this company. Besides being friendly, he was most helpful in answering questions. I can only hope the compressor holds out and that the recharge was truly all that was needed. I left Midas a happy customer and would like to say at this writing, I'd return again in the future. Thank you David.

In September 2007, there was some rattling noise with my car (1999 Mazda 626) and i took it to Local Midas service center in west springfield. I was asked to replace the Water pump and timing belt in the vehicle. On May 11th 2008 while driving my car stopped on the way back to my house from shopping. There were fumes coming of the engine and the car didn't start after and needs to be towed to my house.

The Next day i took my car to a mechanic near my house. The mechanic said the water pump broke and caused the engine to overheat and in the process damaged the engine and has become unusable. The water pump broke as it was defective. I filed a case with Midas about the same with (Faxed the below documents) the original invoice provided by Midas in Sep 2007, Estimate to fix the damage, letter explaining mechanics observation of what happened to the car and email from the customer service with the case ID.

Below is the exact words of mechanics observation about the damage to the car Upon Inspection engine suffered major damage due to overheating. Currently no compression in any of the cylinders. Vehicle overheated due to diffective wate pump (Customer recalles that it was installed on 09-11-07 along with Timing belt at Midas in west springfield/Currently closed)

Response from the Midas customer service is that The insurance for the franchise would be appraising the claim and may accept or declain this claim and they would be mailing the contacts of the insurance of the Midas franchise @West springfield(currently closed) If the franchise's insurance declines my claim then can i go against the Midas or the Midas Franchise@ west springfield to get my claim reimbursed.

1. Estimated cost for fixing my Car is $1778.06 2. My car has become useless as the engine of no use any more. hence i am to share a rental car with my friends to commute to office costing me more than $350 per month.

I took my car in to have my brakes done. I was told I needed new rotors and pads. The total cost of the repairs was approx.$385. Since then, I have had the squealing still. After inspecting the wheels myself, I've come to realize that the rotors were never replaced as they had deep grooves all over them and the new pads were already scratched up badly. The cost of the rotors alone was $180.

Brought my car in for a free estimate and when they returned it, the mirror was smashed. They told me prove it, it was like that before. I couldn't believe the guy lied right to my face.

$78, Not the money, but also the lying and thinking they can get away with it.

I called Midas and asked if they could fix my parking break, and they said yes. I told them it was frozen. I had it towed there, and I received a call saying the cables were all (3) frozen and needed replacement. They gave me an estimate of $436.00. I told them to go ahead; they said it would be done in the afternoon. At 7pm I got the car: total, $466.84. I e-mailed Midas and said I was not pleased with the price, and they called (mgr) and said it was standard rate for what they did. I told them I didn't think it was working properly, and they made an appt. for 9 am the next day. I arrived, there was no appt., and they said come back in a half hour and they'd get me in. I came back, and they said it will be another 20 mins. I left!

While not important to some, I missed my son's recital because the car wasn't ready as scheduled. I had to go back twice for an appt. that obviously wasn't scheduled like I was told. I feel $244.00 in labor is a bit much for replacing 3 parking brake cables.

Brought my '93 Mercury Villager in for replacement warranted muffler (purchased in '98). Was told by tech that I needed a pipe replaced that goes from the manifold to the catalytic converter. Problem is, he was pretty sure that he would damage the air intake line (cost unknown) and the catalytic converter (according to him, it was kinda rusty)--again at a cost unknown. The estimated cost? $508.92! I have a brother-in-law who is a mechanic, and could weld a small piece over the small hole, so I declined the 'additional part' and asked to just replace the forward muffler system--which was covered under the warranty. He refused and got the assistant manager, Leo.

Leo was irritated that I was not 'buying' the repair, and said that if I did not get the pipe replaced, that they only had to honor the warranty by giving me the replacement parts, and I'd have to have them installed elsewhere. I told him that all I wanted was the front muffler system and would be willing to completely pay for that portion out of pocket--no warranty needed. He absolutely refused! They insisted that I take the car elsewhere. I stayed in the bay with my car until they had taken it down off the lift and backed it out and parked it. I removed my paperwork from their clipboard, asked for the Assistant Manager;s name, and he said that all I needed was his first name, Leo. I then asked for the replacement parts, and now he refused that also! By the way, I have ALL the original paperwork.

I still need the muffler components replaced--and have arranged to have the front pipe repaired.

I took my 1988 Ford Mustang LX 2.3L Automatic in to Midas because the transmission needed work. They told me it would be about five days and cost about $800.00 to replace the transmission. No big deal. Well, three weeks later, after daily phone calls to the shop to check the status of my car, I finally get it out of the shop. AT A RIDICULOUS PRICE OF $1500 I had to bring it back the next day because the lower seal was not properly installed. No charge for that. For the first three to four weeks, no problems. All of a sudden: no forward gears whatsoever. Mind you, I was still under their 90-Day Warranty. The vehicle had to be towed back to the shop. They tell me that they are not responsible for the car, that I would have to contact their regional office. I asked for the number and was told they don't have a regional office. So I asked fpr corporate's number, and they replied: We don't have a corporate office.

I called up a buddy of mine to get the number online from his home computer. I called and the corporate office told me that in order for them to repair/replace the transmission I would have to come up with half of the cost. I tried contacting the BBB but to no luck. They said it would take them too long to get to it.

I was overcharged, my warranty was basically ignored.

Stressed out for many days, missed a day's work, had to contact other mechanics, had to contact lawyers, family friends, find this website, rent a car etc. Such a huge headache.

I had a coupon for brakes to be fixed, so I asked them to check my brakes. They called back saying I needed new struts and strut mounts, undercoating, plus my front brakes fixed. If I did not fix the struts it could cause $5000 damage later. So for $1,837.99, they fixed my supposedly bad parts (I am not a mechanic, so I do not know these things) I got charged $200 each for struts and mounts, $189 for undercoating, $300 for brakes and $786.93 for labor. At four hours repair time that comes to $197 per hour. Being worried about the car, I agreed. Which I regret now.This bill seems excessive even if it did need all that work.

He said I could apply for a Midas card with which to cover the payments, but when I picked up my car I had to pay $1,037.99 up front.

I took my car in for a repair to the right front strut which was leaking, a wheel alinement and I also knew it would need a set of tires. The tech checked my car and came back with a $1005.61 estimate for repairs, not including the strut which he said was leaking but wasn't bad. (It was under Midas warranty) But when he told me my wheel bearings were bad I knew he was trying to run up the bill as the bearings had been replaced by a local garage just prior to me going to Midas. When I told him the repair cost was too high for the value of the car, the tech offered to buy my car and said he would repair it for a friend with used parts. I want to know what kind of tech would install used bearings or used struts? I now advise anyone considering Midas to get a second opinion. Everyone can make mistakes, but this just seemed like a set up. By the way, getting the car repaired at the local garage cost $330 not $1005.

Thank you for reading this.

70 dollars for no work done and dodged a heavy bill

On 9.24.07 I brought my 93' Cadillac to have the muffler checked. I was told that I needed one muffler. I also asked if they could due a NY State Inspection and was told yes. To begin, I brought my vehicle in at 0815 hrs. I was told that I only needed one muffler. At approx.1:00 p.m. my vehicle was still not ready and there were only two vehicles ahead of me for a muffler and one vehicle for an inspection. I told the agent that I would have to leave as I have another engagement and that he can notify me when the vehicle is ready. I did not hear from them by 3:00 pm, so I called them. I was told that they cannot complete the inspection because the engine light was on. They also told me that they changed the engine oil because it was dirty. At no time did I authorize them to change the engine oil and they also charged me $49.95 to do a engine performance check. The cost of the muffler was $317.50, I believe that is extremely high. I had previously emailled consumers resources with my complaint and advised them that I want to speak to a represenative, However, I will be out of the country for 21 days and would they please contact me sometime after November 3, 2007. I have not received any call from anyone. I want to know what my rights are regarding this matter.

lost of two hours of my life for 15 minute job...

I was on a trip to Alaska and my right wheel nearly came off. I was then towed to the city of Whitehorse, Yukon and I was forced to wait 5 nights for the completion of the repair. Expenses: $250 tow; $695 repair work for replacement of entire right side axle.

I still thought the car was driving sluggish after my midas maintenance package. Maybe about a month later I then took the car for full diagnostic which cost me about 110$. The diagnostic shop informed that the vehicle needs new motor mount,all belts needed replacment,spark plugs corroded,valve guides worn and recieves tune-up codes. Actually he wrote all the codes he recieved.

I took my car in to MIDAS when I heard some noise while car was running on 1/2/07. I paid around $1000. I continued to hear a noise, talked to the guys--said nothing was wrong. I took car back on 2/10/07. This time they said it was a different noise and I paid over $900. Later, my brakes started squeaking. I took my car into Midas on 6/30/07 and spent over $350.00,(replaced shoes and pads with VSD, resurfaced rotor and drum, etc)

My brakes continued to squeak, took car in and was told nothing was wrong. The squeaking continued, so I took the car to another Midas shop since it is under warranty (did not tell them it was under warranty until I got estimate). This shop gives me an estimate for new VSD brake pads and new rotors. They tell me that I have Autozone pads and not VSD pads. They also state that the rotors are now below the minimum specs and need to be replaced.

I brought my 1999 Nissan Altima to Midas to change the exhaust because it makes noise. The manager was very nice and, after a checking by a technician, told me that the muffler and the pipes connected with it need to be replaced, also the engine oil needed to be changed. The total cost is $901.23. Because my friend told me Midas is honest, I felt the price was too high but the job may be necessary for my car, so I agreed. Two hours later, the manager called and told me that my car is ready and the price is about $200 less. I was very happy. When I picked up the car, the manager told me every thing necessary has been done and the car is ready for the winter. After I got the invoice I realized that the reason for the less charge was that they had calculated the cost based on Maxima but my car is Altima! The total cost is less but the muffler for my Altima is 75$ more than the one for Maxima!

In addition, the noise from the car becomes even worse! I went back the second day and asked the manager the reason for the noise, he said the noise is from the front part of the exhaust system on which nothing has been done! and he told me to replace that part, I need to pay additional 258.58$ !!

Is this the type of service Midas is supposed to give? Is the price for the Muffler for Nisson Altima correct (Part number: 230913, price: 269.41$)?

First I spent close to 1,500 dollars and 4 and 1/2 days trying to get the repair work done and it is still not right. They kept trying to do somethiing but for all of their efforts the car is still not right. I am very frustrated and very tired not to mention the inconvenience that this shop put me through and my family through. I wound up missing work on Wednesday because of this issue and then there are the lame excuses like the trouble that they had with a couple of stripped nuts and their need to use penetrating oil on a couple of bolts because of corrosion. I have lived in the NY NJ area most of my life and I have never once heard a mechanic complain of stripped nuts and corroded bolts. They are professionals and they have the tools to effectivly deal with these issues. To their credit they did pay for a overnight rental car on Tuesday because my wife was not going to be home and I had no transportation. I am not a mechanic but when I look at the new muffler it just does not look right. What can I do?

This problem is causing me major headaches. I have to keep alternating my schedule to take time out and get this problem fixed. It does not make since to have to keep going bak for the same problem. I have spent near $1,000 dollars to get this problem fixed. But i am still having the same problem for a year now.Soon i will have to get an emissions test for my 2002 Toyota Corolla. But i won't be able to pass if this light keeps coming on. Not to mention i won't be able to get my tag; therefore i can not drive my car. This is a HUGE inconvenience. Please get me some help for this situation

I took my car in for new tires on the front. I noticed one of the lug nuts wasnt tightened. Shortly after I took it back for rear tires and mentioned that the lug needed to be tightened. The manager said the hub was bad and its my fault...even though his employee did the damage and didnt say anything about it at the time. I requested it be fixed as they damaged it. Manager said Its your fault because the car is old...happens all the time and refused to repair it.

2)Apart from Rental Car I used other means for transport for 4 days becaused Midas refused to provide me with Transportation. You can also add Stress and Anxiety.

I believe they loosened the bolts on my trans pan so it would leak, and when I did not ok the work, the bolts were left that way........

This has to do with customer service. I called for an estimation on the price of new breaks and the length of time it would take to replace them. The man on the phone told me about an hour. That seemed simple. I then asked if there was a waiting room for my child and I to wait during this time. This is when he became very frustrated. He said they do not allow screaming children at Midas and that we could not use the waiting room. (My child is very well behaved by the way) He then stated that Midas charges extra if you bring a child with you. I asked if he was joking. He furociously said no. I replied that we do not know anyone in town to babysit and that I really need to get my breaks fixed. He then very angrily stated again that Midas does not do business with people with children and to take my business else where and then hung up on me. My husband who is deployed heard this and took his time to call long distance to Midas to confirm the lack of service for women with children. The man hung up on him as well. I do not expect to recieve help from anyone during my husbands deployment and am very independent. However, it should not be much to expect while my husband is risking his life that his son and wife can be safe at home with breaks.

We dropped off our car in the morning to midas. They called a few hours later and told us they would install NEW front calipers, brake pads all around and flush the brake system for 675.00 We told midas thats fine but I want the old calipers they agreed. My wife went to pick up the car. When she did they told her there would be a 125.00 charge for the old calipers. I called them and found out they installed remanufatured calipers. I told them this is not what we agreed upon and that they need to install new calipers they then stated to have my wife bring the car back and they would install new calipers. When my wife got there they told her they cannot get new calipers for 2 weeks plus there would be an additional charge for the new ones. She then asked to have the old calipers put back on. They stated they cant do that without charging us extra. So we are now stuck with remanufactured calipers. Also there was no written proposal for the work just a reciept.

My brakes were making noise and so I took it into the Janesville, WI Midas shop, thinking that it was just brake pads. My car is only a year old with 41,000 miles. They came back after their break check saying that my rotors are rusted out pretty bad and gave me a $850 estimate. $650 was just for parts alone. I had a bad feeling about this so I took it to a reputable dealer (who I should have just taken it to right away) who changed my pads out for $230 TOTAL and said my rotors looked good as new. I could not believe Midas would lie to my face so boldly but they did! I am a young female, so maybe they have gotten away with scamming other young girls, but luckily I had enough sense to get a second opinion. I am telling everyone I know, DO NOT GO TO MIDAS! They will scam you every way they can.

My brakes still squeakes and I took my car back down to the shop more then once and mike tells me to drive it at least 500 miles and it should be ok I have never heard of that before. He drove my car like crazy so he could not hear the squeak. I knew what mike and his boss were both trying to avoid hearing the squeak in my car so they would not have to repair it. They told me I would have to pay $50.00 something to fix the breaks. I told them you people did something to my car to make more money I am not paying extra. They did not fix my brakes I am driving around in a car that squeaks and smokes if I drive fast and break the car smokes. I am tired of dealing with these people they are not going to fix my car or refund me my money.

be penalized and reprimanded.--Thank You

About 6 weeks ago I took my 1997 Honda Civic EX into Midas because the Check Engine Light? was on and my car had been having a problem picking up after stopping and getting into the correct gear.

Midas told me the transmission sensor needed replaced and the transmission fluid needed flushed. I asked Midas to make the necessary repairs and paid almost $500.00. It seemed to be running okay, but later that week the same problem started to occur and soon the check engine light came on again. I took the car back to Midas to get it checked again. After two days and my repeated calling, I was told that they could not find the problem and everything with the transmission sensor was fine. They finally said to take it to the Honda dealer as Midass machines could not locate the issue.

I went to Roush Honda and was told that the Transmission sensor? was bad, which was the very part that Midas had told me they had replaced and was running okay. I called Chris Bazell, the manager at Midas, and he told me, very impolitely, that Honda had not done enough testing. He asked me to come back in and he will show the Ohms rating on the transmission sensor. Im not a mechanic, so seeing the Ohms rating would mean nothing to me. As far as I was concerned, I paid $500 to Midas to have my car fixed, and they did not fix the problem, so I have to pay Honda to get it fixed again. I asked them to pay for my repair work at Honda or reimburse me for the work they did and he very rudely said they cannot. I asked if there was anyone else who I could contact, to which he said he was it.

Midas neither fixed my car, nor reimbursed the money I spent to get it properly fixed at Honda. I truly had a horrible customer experience and will never go to Midas again nor will recommend Midas to another person.

We spent almost $500, hours and hours of our time calling, dropping off, picking up our car...and still had to go to the Honda dealer to get the same part replaced, and had to pay for it all over again.

I have had to call off from work for 2 days because I live in a rural area and there is no bus service and I work 35 minutes away from my home so a cab would cost a fortune both ways.

resulted in damage to the engine on a cadillac 96 sedan deville northstar repairs can arrange for a used or new engine from 1800-2600 will consult with a pi thank you in advance for submission

I brought my 96 Ford Taurus Gl in for an oil change and brake pad change 2/7/07. They did a diagnostic and determined I needed $1456.27 worth of repairs! I only authorized 116.01 for the pad change and oil change.

The next day I noticed a leak and the oil light was coming on. I never has this problem before. I contacted the operation manager and brought the car back on 2/12/07. He explained it was only a coincidence that I had this problem.

Apparently a loose or blown gasket.I was offered no compensation. I immediately took the car to a competitor who advised me they saw problems in the workmanship and advised me to take the car back. I requested a call from the owner no response yet.

Estimates to repair the proble $300 plus cost of the part.

I hit a bump and shortly after, my car began making a rattling noise. I took my car to Jiffy Lube and they told me I cracked my muffler. I took it to Midas to get fixed and Dan told me I needed a new catalytic converter ($900.00). I told him I would come pick up my car and he said they already took it apart to work on it. I told him that my car only started making the noise when I hit the bump and that it would make sense that I had a cracked muffler, but it didn’t make sense that I would need a new catalytic converter.

He told me that Jiffy Lube often tells people that they need something when they don’t. I paid for the catalytic converter, but felt very strange about it. A month or two later I met a friend and mentioned the recent work I had done on my car. She was blown away and said that she took her car to Dan at that same Midas and he told her she needed a new catalytic converter too. I would love to have someone look into this.

This was the second time I went to Midas for brake service. The first time I purchased the lifetime brakes and had no problem. When it came time to replace my brakes, I went back to Midas. They did the work and Charged me $200 and told me to drive easily for awhile. Which I did, however, from that time on, my brakes have been grinding and grabbing. I returned two weeks later and complained. They found the rotor had formed a groove in it since the installation, and they had to grind it down and replace the bads. They then told me, give it 200 miles for them to settle in. I had never had any brake mechanic tell me to wait 200 miles. I went to another Midas dealer (in Clinton Twp., MI) and got the same run around. I'm sorry I told him about the other dealer, before he looked at the brakes! He also told me to wait another 100-200 miles to let them settle down.

Now, its past the 90 day warranty and the brakes are still grinding and grabbing. I'm wondering what other damage is being done? I've contact the Midas and am waiting for a reponse. I am going to take it to a reputable service center and have them check everything out to make sure the car is safe to drive.

I have a business with a fleet of vehicles. One of our employees had to get a front brake job and took the truck to Midas Shop. The total bill to replace 2 front rotors on our 2004 f150 was $720.95 which was completely OUTLANDISH. I called the ford dealer and they only charge $100.00 per rotor to replace. This shop should send us a refund check for 50% of the bill. WHAT A RIPOFF.

I went in to Midas becasue my brakes were squealing. Why Midas? Although they were more expensive, I assumed a Nationally known company with a reputation would be more beneficial in the safety of my family. After a "free" inspection, I was informed I needed new front pads, and my rotors re-worked. I expected this, but the surprise was; my reaer brakes didn't need to be replaced, and the price for the fronts pads was almost $400. I was surprised about the rear brakes, because I knew from my own inspection that they were very worn. Midas only used the parking brake cable measurement method to determine the condition of the rear brakes, which are drum brakes.

After exactly one week, my front brakes were squealing worse than when I brought the vehicle in. I took it back to Midas, and they re-worked the rotore (really, this time) and sent me on my way. I suspect they only used "stop-squeal" on the brakes, because a few days later, they began squealing again. After exactly two more weeks, I took the vehicle back, and was told my front pads would be replaced free of charge, and I would get "a break" on the labor for the back pads which were now squealing as well. So far...not impressed with Midas.

Our Isuzu Rodeo was making a raspy sound. We took it to the dealer to diagnose the problem. They confirmed that it was the muffler, but said we could save money by taking it to a muffler shop. We took the car to Midas, explained the noise and asked that they install a new muffler, which they quoted at $129. They called us hours later and said that the problem wasn't a muffler, but the manifold. Hesitantly, we ok'd the work, which they quoted at about $400.

When picking up the car, we were told that there was more labor than expected, so the total charges were $500, $50 parts and $450 labor. Not happy about the charges, but glad to have the problem fixed and done with. We picked up the car after hours to find that the car makes the same exact noise. It runs no better and now we doubt if the manifold even needed to be "fixed." We now have a vehicle in the same condition, charged for work that didn't fix our specific problem.

In replacing my exhaust system on my 97 Jetta, first Midas put a muffler on that had insufficient baffles and was louder than a Camarro. When I protested Jeff insisted that the second muffler was the correct one. It in fact was a health hazard as it rested just under the front seat. Finally jeff said that he would meet me at the Volkswagon dealer (after threatening him with court because he refused to refund my money) to see what the problem was and that Midas would pay for the correct system.

Volkswagon said that it was the most ridiculous thing they had ever seen. Jeff was embarrassed and again said to order the correct system and that Midas would pay for it. By then i had lost 3 days work. By the time the parts came in Jeff no longer worked at Midas. The new manager was very nasty and only refunded the $191 for the original Midas system and gave me a very difficult time stating that that was the correct system. I told him that I wasn't a mechanic but I did know that my exhaust does not exit the side of my car. He finally gave me my money and the money for the pipe that they had ruined trying to cob something together.

I took my car in to have a new muffler installed. I ordered the one-year warranted muffler as I had a 88 model car. The price quoted me was $29.95 which was o.k. I was called at work later and the manager told me that the exhust pipe in front of the muffler was in such bad shape that he was afraid to install a muffler onto it and also that the muffler had "two or three patches on it'.

I was told by the manager thathe could replace the pipe and muffler for $119.99. After I told him not to do anything that I would come and pick it up he then told me that, well he could do it for $89.99. Since the only thing that had ever been done to the exhust system on this car was the back exhust I feel like I was being ripped off. If he had not mentioned "patches on the muffler" I might have believed him.